Zaxby's Assistant Manager

Zaxby's Assistant Manager Job Description"Consistently Create Encore Experiences that Enrich Lives One Person at a Time"Position OverviewThis position is classified as non-exempt and reports to the General Manager and owners.Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards. You will manage the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures.Essential Job FunctionsThe information provided below encompasses the functions and values associated with this position.Duties and ResponsibilitiesThe individual in this position is expected to engage in the following work-related activities:Complete all training requirements including:Zaxby's Assistant Manager Development Plan and Basic Operations TrainingFood Safety Certification and Manager CertificationAny additional training required by ZaxBaxEnhance guest experiences by ensuring that team members satisfy and exceed guest expectations

Ensure team members receive proper training including ongoing coaching and development

Plan and delegate shift assignments including communicating expectations and adjusting as needed

Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals

Ensure service, product quality, and cleanliness standards are consistently upheld

Communicate performance concerns to your General ManagerAssist with performance reviews and mentor and develop team members

Create and maintain a positive culture and healthy team morale through recognition and leading by example

Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner

Ensure processes, policies, and procedures are properly followed throughout daily operations

Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and ZaxBax guidelines, policies, and procedures

Maintain compliance with federal, state, and local laws and guidelines

Utilize management tools and keep neat, accurate, and current records

SystemsCreate an effective work schedule following company standards and local laws Sales forecasting

Inventory management

Administer progressive discipline Other responsibilities

Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description

Ensure the team works safely and follows all safety guidelines and procedures

Immediately report all human resources and risk management concerns to your General Manager and owners

Escalate other concerns to your supervisor when appropriate

All other duties necessary to ensure restaurant operations function properly

Job QualificationsThe following requirements must be met in order to qualify for this position.Must be 18 years of age or older

Must have a valid driver's license, vehicle insurance, and reliable transportation

Available to work a minimum of 32 hours per week

Ability to work a flexible schedule including days, nights, weekends, and holidays

Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others

Leadership experience preferred

Capability RequirementsThe following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.Sit, stand, and walk continuously

Occasionally stoop, bend, crouch, or climb, including the use of ladders

Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead

Continuous use of hands and wrists for grasping and fine manipulation

Communicate proficiently through speech, reading, and writing

Maintain effective audio-visual discrimination and perception to observe and respond to the environment

Work in an environment that features hot and cold temperature variations and exposure to food allergens

Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Acknowledgement of ExpectationsI acknowledge receipt of this document and agree to adhere to the requirements provided. I additionally acknowledge that changes to the scope of my position may occur with or without notice. I agree that I can perform the job functions set forth herein with or without reasonable accommodation. I further understand that this job description does not constitute an employment contract with ZaxBax.