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Billing Specialist Specialist About GEOH GEOH is a mobile and web platform for the home care industry that streamlines administrative tasks such as manual data entry, note tracking, charting, time and attendance, payroll, and billable hour tracking. We aim to simplify these processes and provide a complete practice management solution for home care providers. Your position as a Billing Specialist will include the following responsibilities: Daily and Monthly Responsibilities Perform billing functions as directed Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting them Review the customer billing journey, identifying how it's supported, taking a consultative approach in helping client overcome issues and achieve goals Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time Other duties as assigned Requirements : 3+ years' experience of working on a Billing Specialist position Solid experience of working with numerical data and processing financial information Good knowledge of laws and best practices related to dealing with customers and billing data Good practical knowledge of MS Office, particularly Excel, and with ER software (such as JDE) Accurate, stress-resistant and results-driven Responsibility and close attention to details BSc degree in Finance or Accounting

Years of Exp 5 to 10 Years Skill Mandatory Proficiency Level (1-5) (1 is lowest and 5 is higest) Hands-on experience with SAP S/4 Utility Device Management processes on S/4 HANA o Billing Master Data (Define Rate Structure, Price Upload etc.) o Billing & Invoice Execution (Periodic, Manual, and Final) o Bill and Invoice Out Sorting o Payment Plan o Bill Print o Out of Balance o Exception Management and Reporting Must Have 4+ Experience in Implementation of SAP IS-Utilities Billing and Invoicing Must Have 4+ Business process blueprint, detailed design, configuration, testing, and support Must Have 3+ Knowledge and configuration experience with BPEM Must Have 3+ Communication Nice to Have 3+ Problem solving skills Must Have 3+ Analytical Skills Must Have 3+

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. At Huron, we empower healthcare organizations to elevate their digital strategies and achieve measurable clinical and financial improvements. As a Management Consultant, you will work with a team of technical and project management consultant to support integrated initiatives that optimize Epic systems, driving sustainable, enterprise-wide transformation.You’ll collaborate with cross-functional teams and client stakeholders to deliver innovative, data-driven solutions that address complex digital challenges. Your role will be pivotal in aligning Epic capabilities, enhancing interoperability, streamlining workflows, and improving patient outcomes. In this position, you’ll cultivate trusted client relationships, mentor team members, and foster a culture of inclusion and collaboration. If you're passionate about leveraging Epic to create lasting impact and thrive in a dynamic, purpose-driven environment, Huron offers a rewarding path forward. As an Epic Hospital Billing Consultant, you will: Partner with a team of healthcare, technical and project management consultants to ensure the seamless integration, data migration and system performance of Epic systems Leverage technical expertise in Epic Hospital Billing modules providing support to optimize the systems functionality in workflow and technology to improve hospital operations and financial outcomes Provide guidance and recommendations on Epic Hospital Billing applications offering suggestions and participating in discussions on operational and technology improvements Identify opportunities for system optimization and enhancement to improve efficiency and user satisfaction Requirements: Epic Resolute Hospital Billing (HB) certification additional Epic certifications a plus A minimum of 3 years’ experience implementing Epic systems in hospitals and health systems with Project management skills with experience in Resolute HB applications, workflow design and Work Queues (follow-up, billing claim edit, denials, etc.) Experience with Billing Edits - DNB, Claim Edits, Stop Bills as well as billing activities and productivity reporting Willingness and ability to travel when necessary, however, at times you are required to provide high-level services remotely Current permanent U.S. Work authorization required Preferences: Undergraduate Degree (e.g., BA, BS) Experience in Charging including Rev Guardian, Charge Router, CDM Maintenance & Claim Attachments Previous experience in claims, RMC Actions, Late Charge/Replacement Claim Processing, Self-Pay Workflows and Denial Management Position Level Consultant Country United States of America

Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. Why Rosendin? Committed. Innovative. Engaged. If you’re looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder! YOUR NEXT OPPORTUNITY: The Billing Specialist is responsible for invoicing assigned accounts, assuring they are submitted timely , accurately, completely, and in accordance with established billing processes or procedures. WHAT YOU’LL DO: Researches and resolves invoices that are incomplete and unable to be billed. Performs timely collection of payment for assigned accounts. Prepare time & material billings for submission to customers. Ensure that billing records are accurate and up to date. Assist in achieving and maintaining corporate goals with respect to billing metrics. Review data, report and identify issues. Take necessary steps to communicate or resolve the issues with customers and operations teams. Develop and maintain rapport with billing specialist counterparts at General Contractor or customer to ensure timely payment. Collect lien releases as and maintain an accurate and up-to-date log of jobs requiring releases. Work with A/R Specialist and credit to facilitate collections. Review billing status of ongoing projects to ensure month-end cutoff dates are met. Generate and review various reports and reconciliation for the billing department. Perform general clerical duties including copying, faxing, mailing, and filing. Interface with project team to investigate and resolve issues to ensure jobs are billed accurately and within the appropriate time frames. The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position’s role within the business unit. WHAT YOU BRING TO US: Bachelor’s degree in Accounting , Finance, or business-related field Minimum 1 year of experience in a billing-related role in a construction setting Experience with accounting/billing and Cost Plus Billing preferred Can be a c ombination of education, training, and relevant experience WHAT YOU’LL NEED TO BE SUCCESSFUL: Demonstrate the ability to work closely with operations and other departments in finance as A pply and adapt quickly to new invoicing procedures Attention to detail is necessary ; strong analytical skills favored Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred P rioritize and manage multiple tasks, changing priorities as necessary W ork under pressure and adapt to changing requirements with a positive attitude O ral and written communication skills as for the position S elf-motivated, proactive and an effective team player I nteract effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred P rioritize and manage multiple tasks, changing priorities as necessary W ork under pressure and adapt to changing requirements with a positive attitude O ral and written communication skills as for the position S elf-motivated, proactive and an effective team player I nteract effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others TRAVEL : 0 % WORKINGCONDITIONS: General work environment - sitting for extended periods , standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions , such as fluorescent lighting and air conditioning. Noise level is typically low to medium; it can be loud on a job site. Occasional lifting of up to 30 lbs. We fully comply with the ADA and applicable state law , including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status , pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law . YOU Matter – Our Benefits ESOP – Employee Stock Ownership 401 K Annual bonus program based upon performance, profitability, and achievement 17 PTO days per year plus 10 paid holidays Medical, Dental, Vision Insurance Term Life, AD&D Insurance, and Voluntary Life Insurance Disability Income Protection Insurance Pre-tax Flexible Spending Plans (Health and Dependent Care) Charitable Giving Match with our Rosendin Foundation Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Why USA Clinics Group? Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home. We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you! Why You'll Love Working with us: 🚀 Rapid career advancement 💼 Competitive compensation package 🤝 Positive, team-oriented environment 🏥 Work with cutting-ed technology 🌟 Make a real impact on patients’ lives 📈 Join a fast-growing, mission-driven company Position Summary: We are seeking a Payment Posting Specialist to join our team in Northbrook, IL. As a key member of the Revenue Cycle Management (RCM) team, the Payment Posting Specialist will be responsible for accurately posting payments, denials, adjustments, and rejections to patient accounts. This role requires attention to detail, strong analytical skills, and knowledge of healthcare payment processes. Position Details: · Location: Northbrook, IL (Onsite - Remote work is not an option) · Schedule: Full-time · Compensation: $25-$30/hr based on experience and qualifications. Key Responsibilities: Accurately post payments, denials, and adjustments to patient accounts from various payers (insurance, government, self-pay). Ensure that all payments and adjustments are posted in a timely manner to maintain accurate account balances. Reconcile payment discrepancies and resolve issues by working with insurance carriers, patients, and internal departments. Review and resolve remittance advice (ERA) and Explanation of Benefits (EOB) documents. Assist in managing the collections process for unpaid claims and collaborate with other departments to resolve outstanding balances. Maintain accurate documentation and ensure compliance with regulatory and company policies. Support the team in identifying trends, denials, and payment issues, and contribute to process improvement initiatives Requirements Must be able to work full-time onsite at our Northbrook, IL Corporate Office. 3+ years of experience in payment posting, revenue cycle management, or medical billing for a primary care, physician's office, or hospital setting. Multi-Site experience preferred. Experience working in a multi-site clinical setting preferred Familiarity with ICD-10, CPT codes, denial codes, and HIPAA regulations. Proficient in using billing software, Microsoft Excel, and other office applications. Benefits Health insurance (medical, dental, vision) Retirement Plan Paid time off (PTO) (vacation, sick) Growth Opportunities!

Seeking a full-time Billing and Collections Specialist Responsibilities: Processing proformas and invoices, along with collections support Provide collections support to assigned Partners Follow up on aged accounts receivables Prepare various reports for clients and Partners in connection with AR Review client payments for appropriate allocation as needed Work with the Revenue Group and partners to resolve unidentified payments Process revenue adjustments within Elite Enterprise Review client accounts for short pays and process adjustments, as appropriate Process monthly proformas and invoices for assigned Partners Assist with accruals and budgets Assist with obtaining missing case claim/reference numbers for eBilled invoices Requirements 3+ years of law firm experience working in billing and/or collections Elite Enterprise, eBilling Hub, and law firm financial process experience preferred Elite Enterprise or 3E

Responsibilities: Establishing, fostering, and maintaining professional and collaborative relationships with attorneys, staff, and clients to ensure compliance with both attorney and client specifications, managing all billing and collections processes from engagement to collections with tact, diplomacy, and effective negotiation skills. Primarily handling complex billing arrangements which may include client-level billing and collections. Training and mentoring billing specialists. Verifying rates with the rate analysts, reviewing, and implementing the outside counsel guidelines, monitors fee caps, tier discounts, and matter budgets; setting up and monitoring alerts; communicating with the firm’s Billing & Intake Committee regarding discounts, write-downs, and write-offs. Managing the prebill to the final bill process; ensuring that billing attorneys receive accurate prebills and that they return their prebills in a timely manner; submitting finalized bills/eBills in appropriate template format, adhering to the attorney and client specifications; and confirming the final bills have been submitted to the client and are posted in the accounting system. Collaborating with the eBilling Coordinators for new client account set-ups with eBilling requirements; collaborating with Accounting Systems Administrator to update appropriate fields according to client billing guidelines; submitting invoices electronically, taking accountability for successful submission, and troubleshooting issues; and proactively following-up regarding acceptance and timely payment of eBills. Communicating directly with clients as requested or as established, including following-up on collections and contacting clients as needed.  Concisely communicating arrangements with attorneys and clients on their matters; providing clients with requested information on any special billing and or collection arrangements.  Responding to all inquiries relating to same. Responding to inquiries relating to accruals, audits, and payment reports; recommending solutions based on billing trends relating to realization; and preparing ad hoc reports upon request. Requirements Four-year college degree preferred. Equivalent experience considered. Prior law experience in a law firm environment required. Prior law firm billing experience with strong proficiency in Excel, Word and Outlook. Aderant experience is a plus.

About the job CurbWaste is on a mission: to modernize the waste and recycling industry. We're a venture backed company with 150+ customers using CurbWaste’s all in one solution to transform their businesses. We have a lot more to do, becoming the system of record to one of the most critical industries in the world and support the hard working people of the waste industry.Our customers love us almost as much as we love them (with a proud NPS score of 80+!)We were recently honored as the SMB Tech Top 50 and continue to push boundaries as the up and coming solution for waste haulers around the US.We're looking for big thinkers and humble warriors.Our core values we live by: Serve our customers, serve our industry Be infinitely curious Resourcefulness over resources Win as a team, learn as a team Do the 1% more This role will contribute to owning the billing any payments roadmap and feature delivery for one of our core value propositions. What to expect 🧰 Conduct user research and gather feedback to understand customer needs and pain points. ⚖️ Support the definition and prioritization of features and requirements for the product based on customer feedback and market trends. ⏩ Collaborate with cross-functional teams including engineering, design, and sales to ensure successful product development and launch. 📈 Help monitor product performance and user engagement metrics, and use data to make informed decisions about product improvements and new feature development. 🥇 Build and maintain strong relationships with key customers and partners, and gather feedback on the product to inform future development effort ✍️ Help manage the product backlog and ensure timely delivery of features and releases. Requirements More About The Ideal Candidate 💻 You are on a mission to help customers win. 💭 5-8+ years of experience with at least three years in product management, preferably in a startup environment. 🗣️ Experience with billing and payments 🔁 Ability to maintain focus, and make decisions without perfect information. 🤝 Excellent written and verbal communication skills 👏 Desire to be hands on with our product and process, and lead the team by doing 🚨 Experience with agile methodologies and product development processes. 🖌️ High degree of intellectual curiosity, desire to dive deep, and willingness to learn 🚛 Experience in a vertical SAAS company is a strong plus. Tactical responsibilities will include: Product: Execute a comprehensive product strategy to meet and exceed adoption targets. Customer Relationship Management: Build and maintain strong customer relationships, understanding their needs and providing solutions that drive value. Market Analysis: Stay abreast of industry trends, competitive landscape, and customer feedback to inform product development and sales strategies. Process: Experience with agile developement and best in class practices Values: Articulate the unique value proposition of our solution and tailor it to the specific needs of each customer. Collaborate: Collaborate with internal teams, including sales, engineering, and customer support, to gather insights and ensure a seamless customer experience. Benefits This is not just a job. This is a career, a chance to make a direct impact. Here’s how we help: Competitive salary range: $180k-$200k Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. Health benefits: Company-paid medical, dental, and vision 401k Our Mission: We aim to change the way waste companies run their business. We are a software founded by haulers and built for haulers. We care about the environment and want to play a positive role in the future of the waste industry. Software helps create solutions and we are focused on being the leaders in change. At CurbWaste we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Why USA Clinics Group? Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home. We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you! Why You'll Love Working with us: 🚀 Rapid career advancement 💼 Competitive compensation package 🤝 Positive, team-oriented environment 🏥 Work with cutting-ed technology 🌟 Make a real impact on patients’ lives 📈 Join a fast-growing, mission-driven company We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you! Why You'll Love Working with us: 🚀 Rapid career advancement 💼 Competitive compensation package 📚 Fully Paid Clinical Training 🏥 Work with cutting-edge technology 🌟 Make a real impact on patients’ lives 📈 Join a fast-growing, mission-driven company 🤝 Positive, team-oriented environment Position Summary: As an Insurance Collections Specialist, you will be responsible for managing and following up on outstanding insurance claims, resolving denials, and ensuring timely corrections for a high-volume portfolio. This position will work closely with the Manager of Revenue Cycle. Position Details: Location: Corporate office in Northbrook, IL (no remote work) Full-time between the hours of 8am-430pm Compensation: $25-$30/hr based on experience and qualifications Key Responsibilities: Utilizing a dialer to contact insurance companies and follow up on claim status, request payment, and resolve denials or delays. Review and work insurance denial codes and take corrective action as needed. Responsible for interacting with USA Vein Clinics leadership and providing regular performance updates. Properly documentation for all insurance interactions Analyze and correct claims using appropriate CPT, ICD-10, Dx codes. Resubmit corrected claims and appeals in a timely and accurate manner. Ensure all collection efforts are compliant with all applicable rules and regulations Requirements 3+ years of medical collections experience (clinic or hospital setting preferred) Must be able to work full-time onsite (remote work is not an option). Strong interpersonal skills Problem solving and conflict resolution abilities Extensive knowledge of the use of email, internet; ability to effectively use payer websites and use of Microsoft Products: Outlook, Word, Excel Strong knowledge of CPT, ICD-10, Dx codes Proficiency in insurance denial management, and EOB/EOR interpretation Spanish fluency Preferred Benefits Paid training Health/Vision/Dental Insurance PTO and sick time 401k

The Account Representative at the Law Office of Bryan Fagan is the primary point of contact for existing clients and is responsible for ensuring high levels of engagement, satisfaction, and retention. This role demands a proactive approach to client relationship management, including regular communication, conflict resolution, upsell opportunities, and cross-functional collaboration to meet client needs. A critical focus includes ensuring contract compliance, financial accountability, and full transparency with clients during key legal milestones. An outstanding candidate will demonstrate excellent communication skills and a knack for working with numbers. Account Representative Responsibilities: Client Relationship Management Serve as the dedicated liaison for active clients throughout the lifecycle of their case or engagement. Build and maintain strong relationships with clients by offering support, solutions, and timely updates. Conduct scheduled check-ins to assess client satisfaction and address concerns proactively. Meet with clients at designated stages of their case—such as mediations, depositions, arbitrations, and trial—to ensure transparency, preparedness, and understanding of both legal and financial expectations. Engage in heavy client communication using multiple channels, including verbal (calls and meetings), written (emails, letters), and texting, using platforms like Clio, client portals, and secure messaging tools. Account Oversight & Communication Monitor all assigned client accounts to ensure legal service delivery is on track. Maintain and update financial information and case milestones across various platforms, including Clio, Google Sheets, and internal systems. Ensure accurate documentation of all client interactions in CRM and case management systems. Maintain high client engagement through personalized communication, case status updates, and milestone celebrations. Requirements Account Representative/Collections (Billing Department) Requirements: 2+ years of experience in customer service, client success, or account management (preferably handling collection/client relations in legal, financial, or professional services) Strong verbal and written communication skills across phone, email, and text platforms Proficient in CRM and productivity tools including Clio, Google Sheets, and internal case management platforms Demonstrated ability to manage multiple accounts and prioritize effectively Proficient in Excel Benefits 401(k) Dental insurance Health insurance Life insurance Vision insurance Schedule: 8 hour shift 40-hour work week Weekends as needed On Site Equal Opportunity Statement: We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.

Our speech therapy practice is looking for a motivated, responsible individual to join our insurance and billing department in our Stony Brook office. This is a full time, in office position, Monday through Friday. Requirements Responsibilities of the job will include, but are not limited to: Calling Insurance Companies Checking Insurance Benefits  Patient Authorizations Communicating With Doctors’ Offices Answering Patient’s / Insurance Company’s Inquiries Billing Patients  Posting Payments Aging Reports Creating Spreadsheets Qualifications Meticulous and thorough work ethic Organized with exceptional time management skills Able to multitask with complete follow through Excellent communication skills via phone and email/written correspondence Accurate data entry Good internet skills with knowledge of word and excel Benefits Medical with a flex spending card; Dental & Vision 401K Paid Time Off Compensation: $20+/hr depending upon experience Submit resume to: hr@lispeech.com

This position is posted for one of our valued clients: Our client is a leading commercial refrigeration and HVAC company specializing in the design, construction, and servicing of complex refrigeration systems for multi-site commercial clients across the U.S. Our solutions keep thousands of grocery stores, warehouses, and retail locations running efficiently -and they take pride in delivering technical excellence, unmatched service, and nationwide reliability. Position Summary The Director of Billing is a strategic and operational leader responsible for overseeing the company’s entire billing lifecycle -from job costing and contract invoicing to service call billing and collections coordination. This role ensures accurate, timely, and compliant billing across multiple service lines, projects, and client locations. The ideal candidate has experience leading billing operations in a multi-location service or construction environment , understands project-based and recurring service billing, and can streamline processes to improve accuracy, cash flow, and client satisfaction. Key Responsibilities Lead, develop, and oversee the Billing Department, including billing specialists, analysts, and administrative staff. Manage end-to-end billing operations across construction, service, and maintenance contract divisions. Partner with operations and project management teams to ensure billing aligns with project milestones, service tickets, and contract terms. Ensure accuracy of all job setup, cost allocation, and change order documentation before invoicing. Implement and monitor key performance indicators (KPIs) related to billing accuracy, timeliness, DSO (days sales outstanding), and revenue recognition. Collaborate closely with finance and accounting teams to reconcile billing data with the general ledger and ensure compliance with GAAP. Standardize billing processes across multiple branches and service lines to improve efficiency and scalability. Oversee client billing inquiries and dispute resolution to maintain strong customer relationships. Support systems integration and technology improvements (ERP, field service management, etc.) to automate and enhance billing workflows. Participate in financial forecasting, audit preparation, and month-end close activities as they relate to billing. Requirements Bachelor’s degree in Accounting, Finance, Business Administration, or related field; MBA or CPA preferred. 8+ years of progressive experience in billing or revenue operations, with at least 3 years in a leadership role. Strong understanding of construction, service, and maintenance billing models. Experience working in an ERP or service management system (e.g., Oracle, SAP.). Proven ability to lead teams, implement process improvements, and drive measurable results. Excellent analytical, communication, and leadership skills. Ability to thrive in a fast-paced, multi-division organization with both project-based and recurring service revenue streams. Benefits This is a full-time role with corporate benefits.

Responsibilities: Establishing, fostering, and maintaining professional and collaborative relationships with attorneys, staff, and clients to ensure compliance with both attorney and client specifications, managing all billing and collections processes from engagement to collections with tact, diplomacy, and effective negotiation skills. Primarily handling complex billing arrangements which may include client-level billing and collections. Training and mentoring billing specialists. Verifying rates with the rate analysts, reviewing, and implementing the outside counsel guidelines, monitors fee caps, tier discounts, and matter budgets; setting up and monitoring alerts; communicating with the firm’s Billing & Intake Committee regarding discounts, write-downs, and write-offs. Managing the prebill to the final bill process; ensuring that billing attorneys receive accurate prebills and that they return their prebills in a timely manner; submitting finalized bills/eBills in appropriate template format, adhering to the attorney and client specifications; and confirming the final bills have been submitted to the client and are posted in the accounting system. Collaborating with the eBilling Coordinators for new client account set-ups with eBilling requirements; collaborating with Accounting Systems Administrator to update appropriate fields according to client billing guidelines; submitting invoices electronically, taking accountability for successful submission, and troubleshooting issues; and proactively following-up regarding acceptance and timely payment of eBills. Communicating directly with clients as requested or as established, including following-up on collections and contacting clients as needed.  Concisely communicating arrangements with attorneys and clients on their matters; providing clients with requested information on any special billing and or collection arrangements.  Responding to all inquiries relating to same. Responding to inquiries relating to accruals, audits, and payment reports; recommending solutions based on billing trends relating to realization; and preparing ad hoc reports upon request. Requirements Four-year college degree preferred. Equivalent experience considered. Prior law experience in a law firm environment required. Prior law firm billing experience with strong proficiency in Excel, Word and Outlook. Aderant experience is a plus.

This position is posted for one of our valued clients: Our client is a leading commercial refrigeration and HVAC company specializing in the design, construction, and servicing of complex refrigeration systems for multi-site commercial clients across the U.S. Our solutions keep thousands of grocery stores, warehouses, and retail locations running efficiently -and they take pride in delivering technical excellence, unmatched service, and nationwide reliability. Position Summary The Director of Billing is a strategic and operational leader responsible for overseeing the company’s entire billing lifecycle -from job costing and contract invoicing to service call billing and collections coordination. This role ensures accurate, timely, and compliant billing across multiple service lines, projects, and client locations. The ideal candidate has experience leading billing operations in a multi-location service or construction environment , understands project-based and recurring service billing, and can streamline processes to improve accuracy, cash flow, and client satisfaction. Key Responsibilities Lead, develop, and oversee the Billing Department, including billing specialists, analysts, and administrative staff. Manage end-to-end billing operations across construction, service, and maintenance contract divisions. Partner with operations and project management teams to ensure billing aligns with project milestones, service tickets, and contract terms. Ensure accuracy of all job setup, cost allocation, and change order documentation before invoicing. Implement and monitor key performance indicators (KPIs) related to billing accuracy, timeliness, DSO (days sales outstanding), and revenue recognition. Collaborate closely with finance and accounting teams to reconcile billing data with the general ledger and ensure compliance with GAAP. Standardize billing processes across multiple branches and service lines to improve efficiency and scalability. Oversee client billing inquiries and dispute resolution to maintain strong customer relationships. Support systems integration and technology improvements (ERP, field service management, etc.) to automate and enhance billing workflows. Participate in financial forecasting, audit preparation, and month-end close activities as they relate to billing. Requirements Bachelor’s degree in Accounting, Finance, Business Administration, or related field; MBA or CPA preferred. 8+ years of progressive experience in billing or revenue operations, with at least 3 years in a leadership role. Strong understanding of construction, service, and maintenance billing models. Experience working in an ERP or service management system (e.g., Oracle, SAP.). Proven ability to lead teams, implement process improvements, and drive measurable results. Excellent analytical, communication, and leadership skills. Ability to thrive in a fast-paced, multi-division organization with both project-based and recurring service revenue streams. Benefits This is a full-time role with corporate benefits.

Federal Billing and Solutions Manager, (Clearance Required - Secret), Remote, PA, Al, OK,This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: This hybrid role combines the responsibilities of an Order Manager and a Cloud Services Billing Specialist, requiring a unique blend of technical, operational, and financial acumen. T he ideal candidate will be a detail-oriented and organized individual with strong communication and problem-solving skills. They will play a critical role in ensuring the smooth and efficient fulfillment of Cloud Technology and Services order s, while also overseeing the accurate and timely billing to a federal customer. US Citizenship Required Clearance Required: Secret Flexible Hybrid Role with requirement to work onsite at customer location as necessary Schedule: M- F 9-5, Candidate must be flexible to work evening and weekends if R esponsibilities: Billing Manager Responsibilities include: Oversee all aspects of cloud services billing: Develop and implement billing processes and procedures for various cloud services (e.g., IaaS, PaaS, SaaS). Ensure accurate and timely invoicing to customers, including the generation and delivery of invoices. Monitor and resolve billing discrepancies and disputes. Conduct regular audits of billing systems and processes to identify and correct errors. Manage customer billing relationships: Respond to customer inquiries and resolve billing issues promptly and professionally. Build and maintain strong relationships with customers to ensure billing satisfaction. Revenue recognition: Ensure accurate and timely revenue recognition in accordance with accounting standards (e.g., ASC 606). Prepare and analyze revenue reports and metrics. Identify and implement strategies to improve revenue collection and reduce bad debt . Financial analysis: Analyze billing data to identify trends and patterns in customer usage and revenue. Prepare financial reports and forecasts related to cloud services revenue. Provide insights and recommendations to management on pricing, product development, and go-to-market strategies. Solution Manager Responsibilities: Order Processing & Entry: Accurately enter and process customer orders for hardware, software, services, or any other IT-related products. Verify order accuracy, including product configurations, pricing, and shipping addresses. Ensure compliance with company policies and procedures. Order Fulfillment: Coordinate with various departments (e.g., procurement, logistics , engineering) to ensure timely order fulfillment. Track order status throughout the entire fulfillment process. Communicate order updates and any potential delays to customers. Inventory Management: Monitor inventory levels and ensure sufficient stock to meet order demands. Collaborate with procurement to manage inventory and minimize stockouts. Customer Service: Respond to customer inquiries regarding order status, shipping, and any other order-related issues. Resolve order issues promptly and effectively. Build and maintain strong customer relationships. Data Entry & Management: Maintain accurate order records in the company's order management system (OMS) or CRM. Generate reports on order trends, performance metrics, and other relevant data. Knowledge and Skills: Technical Skills ServiceNow Proficiency or Like Tooling : Strong understanding of ServiceNow platform fundamentals, including navigation, customization, and administration. Expertise in relevant ServiceNow applications like ITFM, Financial Management, and Customer Service Management. Data Analysis & Reporting: Ability to analyze complex data within billing toolset, including cost allocation, chargeback, and showback data. Experience with data visualization tools (e.g., ServiceNow dashboards, Excel) to create insightful reports and presentations. Financial Skills Revenue Recognition: Deep understanding of revenue recognition principles (e.g., ASC 606) as they apply to IT services and cloud computing. Financial Accounting: Strong foundation in financial accounting principles, including accounts receivable, revenue cycles, and financial reporting. Cost Accounting: Knowledge of cost allocation methodologies, chargeback models, and showback principles. Budgeting & Forecasting: Experience with developing and managing budgets, forecasts, and financial plans. Business Skills Customer Relationship Management: Excellent communication and interpersonal skills to interact with customers, address their billing inquiries, and build strong relationships. Project Management: Ability to manage projects related to billing system implementations, process improvements, and data migrations. Problem-Solving & Analytical Skills: Strong analytical and problem-solving skills to identify and resolve complex billing issues and discrepancies. Business Acumen: Understanding of business operations and how IT costs impact the overall business. Order Management Skills : IT Service Lifecycle: Deep understanding of the entire IT service lifecycle, from order placement to fulfillment, including procurement, provisioning, and delivery. Order Management Processes: Expertise in order management best practices, including order intake, processing, fulfillment, and tracking. IT Products & Services: In-depth knowledge of various IT products and services, including hardware (servers, workstations, peripherals), software (licenses, subscriptions), and IT services (consulting, support). Cloud Services Skills : Cloud Computing Concepts: Solid understanding of cloud computing fundamentals, including IaaS, PaaS, SaaS, and their associated pricing models. Cloud Service Providers: Familiarity with major cloud providers (AWS, Azure, GCP) and their service offerings. Cloud Billing Models: Expertise in various cloud billing models, such as consumption-based, subscription-based, and reserved instances. Education and Experience Required: Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in billing and order management 4+ years of OEM Order Management Experience Service Now Experience or similar billing tool utilization 4+ years of CRM and ITAM US Citizenship required and Secret Clearance required #unitedstates #federalcleared Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates#operations Job: Services Job Level: Master States with Pay Range Requirement The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html . USD Annual Salary: $119,500.00 - $275,000.00 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Becker was honored by U.S. News & World Report as one of the best law firms to work for in both the 2024 and 2025 inaugural lists, reflecting our strong commitment to employee well-being, professional development, and a supportive workplace culture. Come be a part of our award-winning team! Becker is a diverse, multi-practice, commercial law firm with international affiliates and offices in Florida, New York, New Jersey and Washington, DC. Becker prides itself on client focused services and a commitment to always exceeding our client's expectations. Since 1973, we have been focusing on building a culture that is collaborative, creative, and passionate about growth. We offer a comprehensive benefits package including Employer-Paid benefits, Mental Health coverage, and even a 401k match! To fulfill our commitment to our employee’s health and safety, Becker has committees – such as the Mental Health and Wellness Committee – that ensures our employee’s individual health is always a priority. We provide every incoming employee with individualized training to ensure that they are experts on Becker’s use of above-industry-standard software and in their role. We are seeking a highly organized and proactive Billing and Client Relations Coordinator to join the accounting team. The ideal candidate will excel in a professional and team-oriented environment. The role requires excellent communication skills, meticulous attention to detail, and the ability to thrive in a fast-paced environment. DUTIES: Work under the direction of the Client Relations Manager to ensure that all incoming communication such as emails/correspondence and calls are addressed promptly. Provide timely, courteous, and professional responses to client inquiries, ensuring a high level of service. Respond to internal inquiries from attorneys and staff regarding client accounts and billing matters. Provide clients and attorneys with accurate account balance information upon request. Keeping organized records of client communication and follow-ups using Outlook mailbox tools. Ensure that billing and reminder statements are prepared timely. Communicate with clients regarding past due balances. Generate on-demand billing as needed. Responsible for updating attorneys' rates, completing billing adjustments, address changes, and updating the matter frequencies before initiating the billing process. Ensure compliance with firm policies and procedures related to billing and client communication. Any and all other duties as assigned. EDUCATION/REQUIREMENTS: An Associate’s degree in accounting or similar combined with five or more years of related experience in accounting procedures, billing, and client relations. At least three years’ experience in a law firm is required. An ability to manage multiple priorities and work effectively in a fast-paced environment. Must respond effectively to the most sensitive inquiries and complaints and possess strong verbal and written communication skills. Must have experience in Aderant Expert (preferred) or similar legal software—Microsoft Office experience with proficiency in Excel. Replies are given within 24 hours, so apply today for immediate consideration. Equal Employment Opportunity Becker is committed to diversity in the workplace. Workplace diversity refers to the protection, respect and inclusion of all of the attributes that each employee contributes to the workplace. We strive for a workplace that welcomes and respects all employees regardless of any protected class status, including, but not limited to, race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, and disability. We also acknowledge the other ways in which people are different, such as educational level, life experience, work experience, socio-economic background, and personality and recognize the value of these individual differences. We are wholly committed to creating hiring practices and a work environment that values and utilizes the contributions of people with different backgrounds, experiences, and perspectives. As such, it is the policy of Becker to recruit, employ, train, develop, and promote employees on the basis of individual qualifications, competence, and merit. We believe that all persons are entitled to equal employment opportunity and do not discriminate on any basis prohibited by applicable law. It is our goal to fully comply with the letter of the law, as well as its spirit and intent.

About Us: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture, and currently requires members of the CX team to work from our offices 3 days a week. Mondays and Thursdays are our designated company Anchor Days. About The Role: As a Billing Support Specialist at Notion, you will support our customers by addressing escalations related to billing and payments, conducting due diligence on inquiries, and triaging complex issues to our engineering and accounting partners. You'll collaborate across teams to deliver top-tier support, enhance operational workflows, and contribute to the product feedback loop. This role offers the opportunity to sharpen both your analytical and communication skills while interacting with a growing client base, including several Fortune 500 companies. As Notion scales, your contributions will be key in optimizing processes and delivering a seamless customer experience. What You'll Achieve: Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack. Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions. Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience. Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems. Maintain and report on KPIs and provide ad hoc reporting as necessary. Develop and update knowledge base documentation to streamline future support requests. Share insights and best practices with the team to improve overall efficiency and ensure ongoing training on payment-related issues. Skills You'll Need to Bring: Excellent written and verbal communication skills with the ability to distill complex technical topics to non-technical audiences. 5+ years of experience in technical support or customer service, preferably within SaaS or fintech. Strong organizational skills with the ability to manage multiple priorities in a dynamic environment. Proficient in diagnosing and solving complex issues with attention to detail and a proactive mindset. Ability to work independently and collaboratively while adapting to evolving priorities. Nice to Haves: Familiarity with business intelligence tools and systems such as Salesforce, Zendesk, Hex, Looker, and Stripe Billing. Experience working in a fast-paced start-up environment Experience handling complex billing situations in a PLG organization We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. This is a non-exempt position. For roles based in San Francisco, the estimated hourly rate for this role is $53 - $63 per hour, annualized to a base salary range of $110,000 - $130,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy . #LI-Onsite

The EPIC Billing and Claims Application Manager is a professional specializing in the configuration, implementation, and support of the EPIC electronic health record (EHR) system, specifically within the billing and claims processing areas. Responsible for managing the day to day activities of Billing Trainer and the assigned Billing and Claims Analyst team and coordinating activities with multiple IT teams to develop, maintain, support, and enhance applications. Support revenue cycle functions by partnering with business owners across the revenue cycle to identify and evaluate processes deficiencies and work towards resolving them. Produces reporting as well as providing analytic analysis of the data to Director of Revenue Cycle and other stakeholders in the organization. This position is a remote opportunity, working Monday–Friday from 8:00am to 5:00pm. Compensation: $104,334.80 - $114,768.28 Annual Salary, depending upon experience at offer stage. Golden Valley Health Centers offers excellent benefits including Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages; Dental; Vision; 403(b) with match, FSA plans, gym discounts, and so much more! Essential Duties and Responsibilities Responsible for recruiting, training, supervising and completing performance evaluations for assigned team. Management oversight for projects and efforts including prioritization, resource utilization, timeline development and task completion. Maintain knowledge of assigned Epic and other professional billing and claims configuration management and act as subject matter expert on application(s) functionality. Assist and Understand system build changes in other Epic Application areas including but not limited to, Prelude, Cadence, MyChart, Interfaces, and EpicCare Ambulatory. Collaborate regularly with other applications to provide support where needed. Manage professional billing and claims request. Prioritize, track and resolve end-user support requests with a sense of urgency, problem solve escalated tasks. Manage the planning, design, development, build and/or configuration of applications and Epic’s Resolute Professional Billing applications, which include Resolute Professional Billing, Charge Router, General Ledger and other related Epic and third party applications. Review the status of projects and issues on ongoing basis with organization leadership; ensure project timelines are adhered to and implement plans of action as necessary. Work with end users to ensure that systems are used effectively and provide direction to improve efficiency. Train and implement workflows across Billing Department and front end areas for best system utilization to resolve claim and charge review errors. Analyze user requirements, develop and implement systems. Testing – Take responsibility for the integrity of billing application testing activities for assigned team to ensure quality standards are met. Monitor billing application modification requests and ensure best practices are being utilized. Coordinate activities of team and act as a source for direction, training and guidance. Support staff in their accurate determination and resolution of problems that affect users. Partner with billing management, operations and other stakeholders across the organization to identify and address operational issues related to Revenue Cycle performance. Conduct revenue cycle analysis and provides trends to billing and operations management to identify improvement opportunities, enhancement or system automation. In conjunction with billing management, coordinates Revenue Cycle system enhancements, and upgrades with IT, Operations, and other departments as needed. Conduct research and interpret regulations, and other requirements to determine charging and billing alternatives and compliance issues in conjunction with operational and billing management. Oversee updates, including but not limited to charge master, sliding fee, contracts, billing edits as new and updated regulatory and contractual requirements are identified. Run, review, interpret, analyze, and validate Revenue Cycle reports. Ensure the integrity of data provided to all areas of the revenue cycle and other areas of the organization is necessary for good decision making. Creation and Analyzation of month-end reporting to the billing and finance teams. Additional duties and responsibilities as assigned. Min. Qualifications Knowledge of 3rd party and governmental billing requirements/regulations. Knowledge of healthcare reimbursement and billing procedures, HCPCS, CPT and ICD-10 coding, and medical terminology. Excellent analytical, research, communication and organizational skills as well as attention to detail. Ability to analyze and interpret large amounts of data efficiently and effectively. Understanding of the Revenue Cycle in healthcare. Possesses excellent interpersonal skills and can effectively communicate with supervisors, team members and other departments. Ability to work efficiently and effectively with tight deadlines, interruptions and high-work volume. Working knowledge in operating a personal computer, and Microsoft Suite. Physical Demands Must be able to lift up to 20 pounds occasionally and push up to 50 pounds (on wheels) on rare occasions. Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff. Must have vision with or without lenses that is adequate to read memos, a computer screen, personnel forms and clinical and administrative documents. Work Environment The physical environment requires the employee to work indoors, primarily in an office setting. The noise level inside is quiet to average. Use of general office equipment is required on a daily basis. Travel may be required at times. Education/Experience Requirements High school diploma or equivalent. Bachelor's Degree in Healthcare Administration, Business, or related field, preferred. Minimum of three (3) years of EPIC build experience preferably in an ambulatory setting , FQHC preferred The following active EPIC certifications are required: Resolute Professional Billing Administration, Charge Router, Resolute Professional Billing Claims and Electronic Remittance Administration. Epic Professional Revenue Cycle Operations Certificate due within three (3) months of hire. EPIC certification must be continuously maintained. Previous supervisory experience required For remote work option previous work from home experience with management of a team required.

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft. As a Billing Support Specialist, you will work closely with various functions within Lucid to surface user issues, to help make our products better, and to streamline our internal operations. You will own the relationship between Lucid Software billing and our users. You will master solving complex billing related issues for individual users by taking personal initiative as well as working cross-functionally to address and solve user pain points in the subscription process. If you are passionate about making a difference in people’s lives and providing exceptional service to our millions of customers around the world, then we would love to meet you! Responsibilities: Investigate and process customer requests for cancellation and refunds over email Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments Research accounts in which payments have been posted and customer disputes activity Communicate and follow up effectively with customers in a clear and timely manner Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflow and proactively identifying consumer needs Collaborate with Marketing, Growth, UX, and other cross-functional peers on specific user-impacting issues and bugs Requirements: 0-2 years practical work experience or a Bachelor's degree with a 3.0 cumulative GPA or higher A strong sense of personal ownership and responsibility Strong empathy for customers and an inherent desire to solve problems creatively Excellent written communication skills to work successfully with customers and internally in ambiguous situations Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results Detail-oriented, organized and a good team player Preferred Qualifications: Experience in a client-facing role, preferably in a customer support or consulting capacity Technical aptitude and troubleshooting skills to identify and effectively escalate billing related issues #LI-MK1