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Customer Experience Manager - Billing-logo
Athens ServicesIrwindale, CA
Summary As the Customer Experience Manager - Billing, you will lead and oversee the call center operations at Athens Services, championing exceptional customer service and driving continuous improvement. In this role, you will mentor a team of supervisors, promote a collaborative and engaging work environment, and ensure a high standard of customer satisfaction. Key responsibilities include managing daily operations, implementing performance metrics, developing customer experience enhancement strategies, and handling escalated issues to achieve resolution. Additionally, you will identify training needs, conduct performance reviews, and drive process improvements by leveraging call center data Job Description Leadership & Team Management Recruit, lead, mentor, and develop a team of customer experience supervisors to achieve performance goals. Foster a positive work environment that encourages collaboration and high performance. Employee Engagement Cultivate a culture of open communication, encouraging team members to share ideas and feedback. Organize team-building activities and recognition programs to boost morale and foster a strong sense of belonging. Develop team-building activities and recognition programs based on an allocated budget. Operational Excellence Manage daily call center operations to ensure efficiency and prompt, high-quality customer service. Implement and monitor performance metrics to track team productivity and maintain high customer satisfaction. Customer Experience Advocacy Develop and execute white-glove service strategies to enhance the overall customer experience. Handle escalated customer issues promptly, ensuring customer satisfaction and effective resolution. Identify and proactively understand customer pain points to prevent escalations Training & Development Identify training needs and implement programs to enhance staff skills and knowledge. Conduct regular performance reviews and provide constructive feedback. Process Improvement Analyze call center data to identify trends and areas for improvement. Collaborate with other departments, including Customer Experience Excellence Manager, to streamline processes and enhance service delivery. Reporting & Analysis Prepare regular reports on call center performance, customer feedback, and key service metrics for senior management. Leverage data analytics to make informed decisions and strategic recommendations. Required Qualifications Bachelor's degree in business administration, Customer Service Management, or a related field. Additional certifications or advanced degrees in relevant disciplines may also be advantageous. Operations Excellence, Six Sigma, Lean background with experience in completing projects using continuous improvement methodology. 5+ years of experience in customer service management. Demonstrated success in implementing customer service strategies and enhancing service quality. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal abilities, with a collaborative, cross-departmental approach. Preferred Qualifications Bilingual English / Spanish Bachelor degree in Communications or any other related field. Work experience in the waste or transportation industry. Salary: $80,000 - $120,000/year Benefits: Competitive wages Comprehensive benefit package Medical, Dental, Vision 401K Life Insurance Paid Vacation and Sick Time Career plan Recognition programs Professional development learning An exceptional work environment Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

Posted 3 weeks ago

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Trinity Health CorporationLivonia, MI
Employment Type: Full time Shift: Day Shift Description: POSITION PURPOSE Work Remote Position (Pay Range: $19.2123-$28.8184) The Customer Service Representative handles customer inquiries in a timely, professional manner to solicit customer satisfaction through the resolution of issue(s). Responds to inquires timely and accurately. They are responsible for triaging the call and electronically referring the account to the appropriate area for resolution. This individual validates and updates critical demographic and insurance data and forwards the revised information to the appropriate. Provides excellent customer service in not only resolving inquires, but assisting the customers navigate through the Ministry Organization and the billing process. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Handles all inbound customer inquiries (telephone, fax, mail and web-based patient portal) and responds to customer requests with the highest level of customer quality possible: Provides resolution to service requests when possible and refers the inquiry to the functional area if more extensive resolution is required. Documents timely and accurately all contacts, issues, actions taken and results within the patient accounting system. Transfers and escalates contacts, as appropriate based upon standard operating procedures. Communicates with physicians and their office staff, Patient Access, Medical Records/Health Information Management, Utilization Review/Case Management, Managed Care, Ancillary and Nursing staff, as required to clarify customer service inquiries. May prepare special reports as directed by the Manager to document billing and follow-up services (e.g., Number of contacts, contact issues/reasons, number of unresolved issues, etc.). May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross- training in various functions is expected to assist in the smooth delivery of departmental services. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS High school diploma or an equivalent combination of education and experience. Associate degree in accounting or business administration highly desired. Data entry skills (50-60 keystrokes per minutes). Past work experience of at least one year within a healthcare environment, performing customer service, financial counseling, and/or financial clearance is required. Knowledge of insurance and governmental programs, regulations and billing processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), managed care contracts and coordination of benefits is required. Working knowledge of medical terminology, anatomy and physiology, medical record coding (ICD-10, CPT, HCPCS), multilingual and basic computer skills are highly desirable. Demonstrated call center experience with the ability to utilize voice/data equipment to fulfill customer expectations is strongly preferred. Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs. Accuracy, attentiveness to detail and time management skills are required. To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Excellent problem solving skills are essential. This position requires the ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery. The greatest challenge in this position is to ensure that customer service activities are performed promptly and in an accurate manner to assist in order to reduce potential financial loss to the patient and the Ministry Organization. The incumbent must have a thorough knowledge of various insurance documentation requirements, the patient accounting system, and various data entry codes to ensure proper service documentation and billing of the patient's account. Position operates in an office environment. Work area is well-lit, temperature controlled and free from hazards. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate. Completion of regulatory/mandatory certifications and skills validation competencies preferred. Must possess the ability to comply with Trinity Health policies and procedures. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Posted 2 weeks ago

E-Billing Specialist-logo
Fox RothschildCharlotte, NC
As a member of the Accounting Department, the Electronic Billing (E-Billing) Specialist is responsible for processing client bills, answers billing inquiries and assists in the monitoring and follow-up of related billing functions. ESSENTIAL FUNCTIONS: Submit invoices through the e-billing system and document progress within the eHub and eBilling Tracker. Reviews newly opened client matters for assigned attorneys to determine if matters are available through e-billing websites. Monitor e-billing daily - for new invoices and rejections; review daily new timekeeper report for new timekeepers that may need to be submitted for approval. Ensures successful submissions of e-billed clients and assist with the resolution of any rejections. Assist attorneys, Client Service Specialists, and clients with day-to-day e-billing questions and concerns. Verifies that client setup, rates, and billing requirements are correct in the eBilling system. As required, submits rate requests to related vendor sites. Provide updates regarding invoice status to Client Billing Manager. Ensures that all tasks are done in accordance with Firm and client billing guidelines and policies. Work closely with supervisor and managers to resolve any e-billing or client e-billing issues. Submit invoices though the e-billing system and document progress within BillBlast, Ebilling Portal. Responsible for the submission of monthly/quarterly accruals as required. Provide updates regarding invoice status to Billing Supervisors/Director of Billing. ADDITIONAL FUNCTIONS: Other accounting duties and special projects as assigned. QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES): Education: Bachelors' degree in Accounting, Financial Analysis, Management or related field preferred. High school diploma or equivalent required. Experience: Minimum of five (5) years' e-billing experience in a law firm (preferred) or other professional services organization required. Knowledge, Skills, & Abilities: Ability to utilize various vendor websites and BillBlast system for electronic billing. Previous experience with 3E or Elite accounting system strongly preferred. Excellent customer service skills. Must be self-motivated, very detail oriented, highly organized and reliable, have the ability to multi-task with a high volume of work and work well independently as well as in a team environment. Ability to prioritize and take initiative to assist as needed. Strong oral and written communication skills and accuracy are a must. Must be proactive, work well under pressure and excel in a fast-paced environment. Professional and courteous communication with clients, attorneys, paralegals and staff are a must. Demonstrated experience using related accounting computer systems and Microsoft Office Suite, including Outlook, Word and Excel. WORK ENVIRONMENT & PHYSICAL DEMANDS: This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL REQUIREMENTS Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties. VISUAL ACUITY Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. DISCLAIMER Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position. Equal Opportunity Employer - vets, disability

Posted 30+ days ago

Senior Software Engineer I - Billing-logo
DigitalOceanSeattle, WA
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together-while learning, having fun, and making a profound difference for the dreamers and builders in the world. We are looking for a Senior Software Engineer I who is passionate about building scalable, intuitive, and reliable billing solutions. As a Senior Software Engineer I on the Billing Engineering Team at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and delivering a seamless, trustworthy billing experience to our customers. You'll report to the Engineering Manager of Billing Engineering and work closely with teams across Finance, Product, and Engineering to ensure that our billing platform remains accurate, transparent, and highly available. The ideal candidate is deeply empathetic toward customers, embraces continuous learning, and is driven to build simple yet powerful billing systems. What You'll Do: Design, build, and maintain scalable services, APIs, and workflows that support DigitalOcean's billing platform. Collaborate with cross-functional teams to define and implement new billing features, ensuring financial accuracy and compliance. Leverage technologies such as Go, gRPC, Kubernetes, Kafka, Grafana, Temporal, MySQL, and Redis. Create tooling and self-service capabilities to empower internal stakeholders and streamline processes. Contribute to continuous improvements in CI/CD workflows, performance, and developer experience within the billing ecosystem. What You'll Add to DigitalOcean: Proven experience in designing, building, and maintaining scalable, highly performant systems. Strong proficiency in Go (Golang); experience with Ruby is a plus. Solid understanding of distributed systems and microservice architecture, especially with Docker, Kubernetes, gRPC, Kafka, and MySQL. Familiarity with modern CI/CD pipelines, testing frameworks, and observability best practices. Excellent collaboration and communication skills, with a passion for cross-functional teamwork. A growth mindset and a customer-first attitude, with a track record of learning and adapting continuously. Why You'll Like Working for DigitalOcean: We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is between $137,040.00 - $171,300.00 based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This is a remote role #LI-Remote

Posted 1 week ago

Senior Software Engineer - Billing Usage Platform-logo
KlaviyoBoston, MA
Why You Should Join the Billing Usage Platform Team: The Billing Usage Platform team sits at the core of our billing and usage infrastructure powering the systems that ensure customers are billed transparently and accurately based on product usage. From tracking millions of real-time events to ensuring billing clarity for both enterprise and self-service customers, our work enables seamless and scalable experiences that support business growth. As a Senior Software Engineer, you'll play a key role in advancing this platform enhancing reliability, scalability, and performance. You'll work alongside a collaborative, high-performing team tackling infrastructure and architecture challenges that span real-time pipelines, reporting, and integrations with key customer and product data. If you're excited about solving complex platform problems with tangible customer impact, this team is for you. How You Will Make a Difference: Drive critical platform improvement projects that enhance performance and scalability Optimize real-time pipelines for accurate usage tracking at scale (e.g., campaign volumes) Deliver billing transparency improvements-both platform and customer-facing-through incremental value, fast learning, and unlocks that drive clarity, trust, and reduced friction Focused on unlocking impact by using the right tools for the job, leaning into AI, and always looking for opportunities to make a meaningful difference Own and evolve key components of an event-driven architecture powering high-reliability systems Who You Are: Experienced backend engineer with deep expertise in Python and Django-or a fast, adaptable learner who thrives in any stack with the right tools. Familiar with frontend development using React and TypeScript (a plus, not required) Skilled in working with cloud technologies, particularly AWS Experienced in event-driven architecture using tools like Kafka, SQS, or PubSub Track record of building and maintaining reliable, large-scale production systems Comfortable contributing to platform-level development with customer-facing impact Skilled at mentoring teammates and fostering growth across the engineering org Comfortable making fast, high-impact decisions and communicating clearly with both the team and stakeholders in dynamic environments Technologies We Use: Languages & Frameworks: Python, Django, React, TypeScript Infrastructure: AWS (S3, Athena), Redis, MySQL Architecture & Messaging: Kafka, SQS, REST/HTTP, gRPC We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here

Posted 1 week ago

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AprioBoston, MA
Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio. Join Aprio's Revenue Cycle team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Billing Analyst to join their dynamic team. This role will work closely with Partners and Managers within Aprio to ensure accurate and timely processing of billing. As a Billing Analyst at Aprio, you will spend your days playing to your strengths in both follow-up and follow-through. Your ability to manage details and work independently within deadlines will lead to success at Aprio. Position Responsibilities: Manage the billing cycle process for assigned partners/managers. Liaison between partner/manager and the centralized collections team. Calculate monthly billing targets and maintain YTD actuals. Create, process, and send invoices for assigned accounts. Supervise the drafting of invoices by billing clerks. Analyze and manage unbilled completed work and understand the reason for work unbilled. Meet monthly deadlines to help achieve Aprio's financial goals and objectives. Resolve billing matters internally and externally. Monitor invoice aging reports and assist with resolving payment delays. Schedule and lead meetings with partners and team members, assisting with billing to review client billing, client accounts receivables, and other topics as appropriate. Contribute to process improvement efforts to simplify and centralize the billing process for the firm. Qualifications: Minimum of 3-5 years of relevant experience Previous experience with billing for professional services firms is preferred Understand time-based WIP Advanced skill level with Microsoft Excel (pivot tables and graphs) Proficiency with Microsoft Word, PowerPoint, and Outlook Excellent communication skills, both written and verbal, are a must Ability and willingness to learn new software applications as applicable Solid analytical and problem-solving skills Ability to multitask and prioritize, including managing both projects and day-to-day tasks. Attention to detail and well-developed organization skills Associates degree or higher in accounting, finance, or a related field is a plus and/or equivalent work experience Position may require some travel to offices to lead training and implementations Preferred Skills: Accounting, legal, or consulting experience Microsoft PowerBI experience is a plus Experience in change management Why work for Aprio: Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm. Perks/Benefits we offer for full-time team members: Medical, Dental, and Vision Insurance on the first day of employment Flexible Spending Account and Dependent Care Account 401k with Profit Sharing 9+ holidays and discretionary time off structure Parental Leave - coverage for both primary and secondary caregivers Tuition Assistance Program and CPA support program with cash incentive upon completion Discretionary incentive compensation based on firm, group and individual performance Incentive compensation related to origination of new client sales Top rated wellness program Flexible working environment including remote and hybrid options What's in it for you: Working with an industry leader: Be part of a high-growth firm that is passionate for what's next. An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients. A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture. Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally. Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement. Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance. EQUAL OPPORTUNITY EMPLOYER Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law. Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.

Posted 2 weeks ago

Revenue Cycle Billing Specialist-logo
High Point UniversityHigh Point, NC
High Point University's Business Office is seeking a Revenue Cycle Billing Specialist. This position is responsible for reviewing, preparing and submitting all insurance claims to the insurance companies in a timely manner. The selected candidate will ensure accurate attachments are submitted with every claim as needed by the type of services being rendered. This position works closely with the credentialing manager, provider, clinical team, front office team, and insurance companies to coordinate efficient patient care and payment for these services. The ideal candidate will also possess excellent communication skills, attention to detail, and the ability to handle sensitive information confidentially. QUALIFICATIONS Education: High school diploma or equivalent; associate's degree or relevant certification preferred. Experience and Training: Proven experience in insurance administration, healthcare, or a related field is advantageous. Knowledge, Skills, Ability: Dental /Medical billing knowledge along with the ability to communicate with insurance companies, healthcare providers, and clients to gather and verify necessary information to complete timely claim filing. Excellent numerical accuracy and high attention to detail. Ability to work independently with minimal supervision. A solid understanding of the full revenue cycle process is essential. ESSENTIAL FUNCTIONS Preparation, submission, and tracking of all insurance claims Monitoring and ensuring timely payments by insurance companies Works closely with the revenue cycle payment specialist to review and appeal unpaid and denied claims Maintains zero backlogs and meet daily/weekly productivity targets Communicates with internal billing teams regarding payment trends, anomalies, and payer behavior Ensures compliance with HIPAA and other federal and state regulations Maintains up-to-date knowledge of payer policies, medical/dental billing terminology, and payment posting best practices Identifies and resolves patient billing complaints ACCOUNTABILITY Manager of Clinical Revenue Operations Cycle Evaluation: Performance is evaluated based on the insurance payments entered daily to ensure operational efficiency and financial performance across clinical practices For more information about his position, please contact Brian Shollenberger, Assistant VP for Accounting at bshollen@highpoint.edu

Posted 5 days ago

P
Ports America, Inc.Tempe, AZ
In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations. Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it's on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations. The Billing Supervisor leads a team of billing specialists in the billing activities associated with customer invoicing and revenue management. Essential Duties: Manages the hiring, performance and development of a dedicated team of billers Supervises and coordinates effective/timely preparation of monthly invoices and accurate billing adjustments Drives accountability and performance based on a defined set of KPIs; Ensure the billing team follows standard operating procedures Ensuring compliance with revenue recognition policy Assist Revenue Services with audit requests, follow-ups and as-needed requests Review billing system reports to identify billing discrepancies Conduct root cause analysis for credits issued and invoice disputes Collaborates with credit/collections team to provide timely resolution of credit memo requests and invoice disputes Maintain strong relationships with internal and external customers Approve and post credits, rebills and invoices requiring secondary approval Partners with Finance and Operations management to facilitate accurate and timely submission of billing data and process improvements. Drives process improvements while helping to establish standards of excellence and foster a culture of continuous improvement Implements and maintains structured program for cross training to ensure full coverage of all areas of responsibility Identifies development opportunities for qualified associates Interacts with Operations management to ensure proper administration of commercial contracts and timely resolution of customer service requests Acts as subject matter expert for designated lines of business; provides contract support and training for billing specialists Performs month end analysis to ensure completeness and accuracy of revenue and statistics for submission to general ledger on a timely basis Perform other job-related duties and ad hoc requests, as assigned Knowledge, Skills & Abilities: Ability to communicate effectively and professionally through email, verbally, and via phone to operations management and support personnel, as well as other internal and external customers Ability to lead and delegate when necessary Detail oriented with strong analytical and organizational skills Able to provide a high level of customer service, build and maintain strong relationships with internal and external customers Able to organize workflow, set priorities, and manage multiple projects Intermediate to advanced Excel skills Working Conditions: This position offers a hybrid working model with remote working from home with occasional travel to business units. (3 days in the office and 2 days remote) Minimum Qualifications: High School Diploma OR GED Equivalent AND 5+ years of complex billing experience Preferred Qualifications BA Degree in Accounting, Finance OR Business discipline Experience working with large ERP and/or proprietary billing systems 3+ years of supervisory experience NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. If you require additional information about our comprehensive data privacy policy https://artifacts.portsamerica.com/pdf/Applicant%20Privacy%20Notice.pdf , we invite you to contact us via email at human.resources@portsamerica.com. Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.

Posted 3 weeks ago

Epic Manager, Hospital And Professional Billing Applications-logo
Ovation HealthcareCone Health - Greensboro, NC
Welcome to Ovation Healthcare! At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com . Summary The Epic HB/PB Billing Manager is responsible for overseeing the implementation, support, and ongoing maintenance of both the Hospital Billing (HB) and Professional Billing (PB) Epic applications. These applications support essential hospital or healthcare IT functions, including but not limited to radiology, laboratory, pharmacy, billing, and other key services. The Manager ensures that these systems are fully integrated with other enterprise applications, optimized for performance, and compliant with relevant healthcare standards and regulations. This role involves managing a team of application specialists, collaborating closely with internal stakeholders to assess technology needs, implement solutions, and continuously improve application performance and user satisfaction. The Manager is also accountable for the daily operational management of application services, including project planning, budget oversight, documentation, and staff training. Job Duties Oversee the implementation, support, and maintenance of diverse healthcare applications that support clinical and business operations. Ensure seamless integration of applications with enterprise systems and optimize system functionality and performance. Lead and develop a team of application specialists, fostering collaboration, professional growth, and high-quality service delivery. Collaborate with clinical, operational, and IT stakeholders to evaluate technology requirements and recommend solutions that align with organizational goals. Manage project timelines, budgets, and resources to successfully deliver application-related initiatives on schedule and within budget. Maintain comprehensive documentation of system configurations, workflows, and procedures. Coordinate and deliver training programs to ensure users and support staff are proficient with applications. Monitor application performance, troubleshoot issues, and oversee timely resolution to minimize service disruptions. Ensure applications comply with healthcare industry regulations and organizational policies. Serve as the liaison between the organization and external vendors or service providers for application support and enhancement activities. Additional responsibilities may be assigned as required to support the organization's goals. Education & Experience Bachelor's degree in Information Technology, Healthcare Informatics, Business Administration, or a related field. Minimum of 5 years experience in healthcare IT application management or related roles. Experience in either or both Epic HB and PB Applications, either IT or Operationally. Proven experience managing application support teams and projects. Strong understanding of healthcare applications and workflows across radiology, laboratory, pharmacy, billing, or related areas. Excellent leadership, communication, and interpersonal skills. Knowledge of healthcare compliance standards such as HIPAA and HITECH. Preferred Qualifications: Master's degree in Healthcare Administration, IT Management, or related discipline. Project management certification (PMP, Agile, etc.) or equivalent experience. Familiarity with application integration tools and methodologies. Certifications/Licensure Epic Resolute Professional Billing Epic Resolute Hospital Billing Competencies Application Lifecycle Management- Proficient in overseeing the full lifecycle of healthcare applications, including planning, implementation, support, optimization, and upgrades. Healthcare Systems Knowledge- Deep understanding of clinical and business applications such as radiology, laboratory, pharmacy, billing, and related healthcare IT systems. Team Leadership & Development- Ability to lead, mentor, and develop a team of application specialists to deliver high-quality support and innovative solutions. Stakeholder Collaboration- Skilled in working collaboratively with clinical, operational, and IT stakeholders to assess needs, prioritize projects, and implement effective technology solutions. Project & Resource Management- Experienced in managing project timelines, budgets, and resource allocation to ensure successful application initiatives. Integration & Optimization- Ensures applications are effectively integrated within the IT ecosystem and optimized to support organizational workflows and performance goals. Regulatory Compliance- Knowledgeable about healthcare compliance requirements (e.g., HIPAA, HITECH) and ensures application management aligns with regulatory standards. Vendor & Contract Management- Manages vendor relationships, contract negotiations, and service delivery to maintain application performance and support. Training & Documentation- Oversees development and delivery of training programs and maintains accurate documentation to support application use and troubleshooting. Problem Solving & Troubleshooting Demonstrates strong analytical skills to identify issues, develop solutions, and mitigate risks related to application performance or user challenges. Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; and responds well to questions. Written Communication- Able to read and interpret written information. Teamwork- Contributes to building a positive team spirit. Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment. Attendance/Punctuality- Is consistently at work and on time. Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Adheres to Ovation Healthcare Values, Code of Conduct and Employee Handbook. Completes all yearly education in a timely manner. Keeps certification and/licensure required for position up-to-date with no expiration. Working Conditions and Physical Requirements: Reliable high-speed internet connection is required for all remote/hybrid positions. Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

Posted 1 week ago

Billing Manager-logo
Ibotta, Inc.Denver, CO
Ibotta is seeking a Billing Manager to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. This person will spearhead initiatives to streamline billing processes, enhancing cross-departmental collaboration and driving efficiency in revenue and invoicing operations. They will also lead efforts to ensure SOX compliance, while providing strategic insights through detailed monthly analytics and overseeing all month-end accounting responsibilities. This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States What you will be doing: Manage, develop, and guide the 5+ member Billing Team to achieve performance targets and organizational objectives. Collaborate with Sales, Engineering, and Accounting Leadership to enhance and implement procedures that improve the efficiency of the Revenue and Invoicing processes. Oversee and review accounts receivable details with the AR, Collections, and Sales teams to ensure accurate billing, timely collections and accurate cash application. Participate in and lead internal and external customer facing calls regarding customer billing issues. Collaborate with Collections Department on delinquent accounts Ensure compliance with all relevant financial regulations, accounting standards (e.g., GAAP), and internal control policies. Prepare and review month-end accounting tasks, including journal entries, reconciliations, reporting, and invoicing. Create, compile, and analyze monthly analytics for reporting to Senior Leadership. Monitor deferred revenue balances and coordinate with the AR and Sales teams to ensure timely repurposing or refunding. Prepare and review documentation for annual audit requests. Undertake special projects as requested by management at all levels. Embrace and uphold Ibotta's Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere What we are looking for: 10+ years of overall operational experience Bachelor's Degree in Accounting preferred Proficiency in NetSuite, GSuite, Excel, and optionally SalesForce Excellent analytical skills with a focus on accuracy and attention to detail Adaptability to work effectively in a dynamic and changing technology driven environment Clear and effective communication skills, both verbal and written Proven ability to lead and influence staff at all levels and across various functions and external parties Demonstrated capability in driving process improvement and applying critical thinking About Ibotta ("I bought a...") Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop - all while paying only when their campaigns directly result in a sale. American shoppers have earned over $1.8 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine. Additional Details: This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, 401k match, profit sharing and equity. Denver office perks include paid parking, snacks and occasional meals. Base compensation range: $85,000 - $99,000. This role also includes a variable component in addition to base salary that will increase total earnings. This compensation range is specific to the United States labor market and may be adjusted based on actual experience. Ibotta is an Equal Opportunity Employer. Ibotta's employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status Applicants must be currently authorized to work in the United States on a full-time basis. For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels. Recruiting Agency Notice Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees. #LI-Hybrid #BI-Hybrid

Posted 30+ days ago

Medical Billing Associate-logo
Texas Tech UniversityLubbock, TX
Position Description Employees in this position are responsible for the maintenance of patient billing accounts and performing numerous related functions to accomplish this task; such as, patient registration, insurance follow-up, financial screening of unfunded patients, answering patient billing inquiries, collection of unpaid balances and posting of payments in the Regional Campus Business Office. Maintains confidentiality in accordance with HIPAA standards and complies with all federal, state, and institutional guidelines. Preferred Qualifications Additional billing experience in a clinic or physician's office preferred. Required Qualifications A minimum of a high school diploma or equivalent. Two years of medical or general office experience OR Completion of related education or training and one year of experience.

Posted 4 weeks ago

Payroll And Billing Specialist-logo
Malone Workforce SolutionsLouisville, KY
Bring your personality to the Malone team! Go-getter. Straight-talker. People person. If that sounds like you, consider joining us for our mission. At Malone, there is nothing we love more than helping people and companies connect to accomplish amazing things. About Us: Malone is a private, award-winning company dedicated to providing staffing and recruitment needs to clients across the nation. Ranked on the SIA 2024 Top 100 List as one of the Largest Staffing Companies in the US, it is our pleasure to serve as the workforce resource and to make a positive impact on people's lives. Malone is actively recruiting a motivated and detail-oriented Payroll & Billing Specialist to join our team. If you are passionate about accuracy and ensuring compliance, we would love to hear from you. Position Summary: The Payroll & Billing Specialist is primarily responsible for processing payroll and billing, maintaining payroll records, coordinating billing cycles, and communicating effectively with employees and clients. This includes collaborating with various departments to ensure smooth and efficient operations. Location: Louisville, KY 40299 Job Type: Full-time Primary Responsibilities: Process and manage payroll for all employees, ensuring accuracy and compliance with company policies. Guide workflow to ensure all payroll transactions are processed accurately and timely. Utilize our account and payroll software. Act as the point of contact for the branch with payroll related concerns and adjustments. Resolve discrepancies and ensure accurate invoicing for clients. Ensure compliance with federal, state, and local payroll regulations. Use system tools and resources to identify potential issues and take a proactive approach to resolve them. Qualifications: Must have at least 1 year of experience in payroll processing, billing, OR related roles handling sensitive data Strong knowledge of Microsoft Excel and payroll systems (QuickBooks, ADP, etc) Ability to maintain accuracy and thoroughness in financial transactions and records. Commitment to maintaining the confidentiality of sensitive financial information. Strong time management skills to handle multiple tasks and meet deadlines. Ability to work collaboratively with finance and HR teams. Available to work in office Monday- Friday 8am- 5pm Perks: Full Benefits Package including health, dental, vision, and life insurance Opportunities for internal advancement Relaxed office environment with casual dress code Fun, results-driven culture Career Development Opportunities Opportunity to work with a talented and driven team to support you Paid Time Off and 11 paid company holidays Partnership with Point University, an accredited institution, to provide tuition discounts 2 Paid Days of Giving Health and Dependent Care FSA options 401K with Company Match Management Registry, Inc. hiring decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information, please contact our corporate office at 1-866-805-8600.

Posted 30+ days ago

P
PrimeflightSugar Land, TX
INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! Perks of the job: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance Paid time off Growth potential WHY WORK FOR PRIMEFLIGHT? We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale ABOUT US We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry! BILLING SPECIALIST AT PRIMEFLIGHT The Billing Specialist is responsible for processing billing transactions related to airport services. This role involves ensuring the accuracy of invoices, resolving discrepancies, and maintaining detailed billing records. The Billing Specialist collaborates with various departments and customers to address billing inquiries, tracks accounts receivables, and prepares billing reports for management. Additionally, this position is crucial in ensuring compliance with financial and legal requirements related to billing processes. RESPONSIBILITIES Review contracts, service agreements, and purchase orders to verify billing terms and pricing Prepare and generate customer invoices in compliance with contractual terms and billing schedules Collaborate with various departments to gather necessary billing information and resolve discrepancies Perform complex reconciliations of billing data, identifying and resolving billing errors and discrepancies Assist in the development and maintenance of billing processes and procedures to improve efficiency and accuracy Verify the application of appropriate tax rates and codes on invoices in compliance with tax regulations Monitor and track outstanding invoices, follow up on overdue payments, and assist with collections efforts Respond to customer inquiries related to billing, resolve disputes, and provide clarification on invoice details Prepare and maintain billing records, ensuring documentation is accurate and organized for audit purposes Assist in month-end and year-end closing activities related to billing and revenue recognition Generate reports and financial analyses related to billing performance and revenue trends Collaborate with cross-functional teams to support billing-related projects and process improvements Stay informed about changes in billing regulations, accounting standards, and industry best practices May be assigned other duties as required QUALIFICATIONS 18 years of age or older Eligible to work in the United States 2 Years of billing experience Experience with Sage Billing System is a plus Knowledge of the Aviation Industry Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook Bilingual in English/Spanish a plus Must be flexible to work extended hours on occasion to support our field operations Ability to read, write, speak, and understand the English language, to include documents Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessary Effectively communicate both in-person and through electronic means Pass a background check and drug screen To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: Ability to lift up to 25 pounds Position is generally sedentary, sitting for long periods of time Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Posted 30+ days ago

Billing Specialist-logo
Harris CompaniesUpper Marlboro, MD
The purpose of your role as a Billing Specialist As a Billing Specialist, you will be responsible for preparing accurate and timely customer billings. Requires top level customer support and analytical problem-solving skills. This is a hybrid-remote position, based out of our corporate headquarters in St. Paul, MN or a Harris regional office location. GMP Billing: Prepare and process GMP billing for construction projects, ensuring compliance with contract terms and conditions. Monitor and track project costs, ensuring they align with the GMP and that all costs are accurately billed. Prepare and submit monthly progress billings and maintain backup documentation for internal and external audits. Review, process, and prepare invoices for submission to clients, including supporting documentation such as subcontractor invoices, change orders, and material costs. Ensure all billing information is correct, complete, and in compliance with client contracts. Manage retention, lien waivers, and other construction-specific billing requirements. Monitor project progress and costs against the GMP budget, identifying potential discrepancies and communicating with project teams to resolve issues. Participate in periodic audits of billing processes to ensure accuracy and adherence to best practices. Collaborate with project managers to accurately prepare, adjust and verify pre-bill documents before invoicing. Prepare timely and accurate AIA progress and other billings, and enter data accurately into systems and jobs. Deliver outstanding customer service to both internal and external customers, as well as other members of the Accounting team, to answer invoicing questions or manage related issues. Assist with contract preparation, review and pre-qualifications and change orders Troubleshoot and resolve complex customer issues. Act as an escalation point for internal and external customers. Assist with special projects, billing / collection research and ad hoc analysis as needed. Organizational Support and Process Improvement: Lead or participate in cross-functional projects, to work through initiatives, streamline processes to increase accuracy and efficiency. Establish and enforce accounting policies and procedures, ensuring proper internal controls exist. Ensure written documentation of daily / weekly duties of applicable collection processes and procedures. What we're looking for in you Bachelor's degree in Accounting or related, or equivalent years of experience 6+ years of proficient understanding of accounting/billing procedures/techniques 6+ years of prior experience in GMP billings Advanced Excel skills (VLOOKUP's and pivot tables) Knowledge of Accounts Payable supporting construction operations and job cost Your life at Harris As one of the country's leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources and opportunities of a national company, and the team culture, creative spirit and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you! From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country. Harris Benefits + Compensation Medical, dental, vision, and life insurance 401K with company match Vacation time, sick time, and paid holidays Paid Parental leave Short-Term Incentive Plan Visit our Careers Page for additional benefits details: https://www.harriscompany.com/careers/employee-benefits-at-a-glance Pay Range: $29.61 - $44.42 per hour

Posted 30+ days ago

Supervisor, Billing Client Services-logo
Element Fleet Management Corp.Baltimore, MD
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We Need We are looking for a Supervisor, Billing Client Services to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products, services, and solutions to our clients. At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! Are You: An effective communicator with strong interpersonal skills and a client-first mindset? A proactive leader with strong analytical and organizational skills? As the Supervisor, Billing Client Services, reporting to the Manager, Billing Client Services & Collections, you will be responsible for leading a team of client-facing billing specialists to ensure accurate and timely resolution of client inquiries, high levels of customer satisfaction, and efficient billing operations. A Day in the Life Supervise and lead a team of billing client service representatives. Monitor and resolve client billing issues, disputes, and escalations in a professional and timely manner. Collaborate with internal departments (e.g., Finance, Legal, Operations) to ensure billing accuracy and consistency. Develop and implement process improvements to enhance billing accuracy and client satisfaction. Maintain documentation of procedures and ensure compliance with company policies and industry regulations. Train and mentor team members, conduct performance evaluations, and support professional development. Analyze client trends and feedback to identify areas for improvement. Prepare and present regular reports on billing performance, client satisfaction, and team productivity. Requirements Bachelor's degree in Business Administration, Accounting, Finance, or a related field preferred 3+ years of experience in billing or client services, with at least 1 year in a supervisory or lead role preferred. Strong understanding of billing systems, invoicing procedures, and client account management. Excellent communication and interpersonal skills, with a client-first mindset. Proficiency in Microsoft Office Suite (especially Excel). Strong analytical, problem-solving, and organizational skills. Experience in fleet management is a plus. Experience with SAP S/4 HANA preferred. Bilingual capabilities are a plus. The hiring base salary range for this position is $60,400 to $83,100 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. What's in it for You A culture of innovation, empowerment, decision-making, and accountability Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Know Your Rights: Workplace discrimination is illegal

Posted 1 week ago

Accounting Manager, Revenue And Billing-logo
Hello HeartMenlo Park, CA
About Hello Heart: Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke - the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association's Innovators' Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information. About the Role: As our Accounting Manager, Revenue and Billing, you will own billing, revenue, and collection operations. Reporting to our Director of Revenue and Billing, you will manage the entire billing and revenue cycle process, ensuring that customer contract terms are accurately reflected in our internally developed system. You will also be responsible for performing monthly close activities, managing sales tax calculations, and partnering with external auditors during annual audits. This is a hybrid position, expected to work out of our Menlo Park office at least two days per week. Responsibilities: Review and validate customer contract terms to ensure billing terms align with the configuration in our internally developed system. Manage direct billing, claim billing and collection process for all payor groups, including partners, health plan and clients. Collaborate with various departments, such as Implementation, Channel, Support, Product, R&D, and other teams as-needed. Ensure the billing, revenue and collection process runs smoothly while identifying and reporting issues, and proactively seeking resolutions. Responsible for billing, invoicing, revenue and denials entries and reporting, involves managing user-level information while ensuring HIPAA compliance. Plan and perform monthly close activities, including revenue, AR and partner commission related entries and reconciliations to ensure accurate and timely recording. Report remits by user level. Own sales tax calculation as required. Manage and partner with external auditors for annual audits. Drive process improvements within billing operations, AR management, and all revenue cycle activities, as well as performing other duties as assigned. Qualifications Bachelor's degree in accounting, finance or related quantitative field. Located near our Menlo Park office, willing to work hybrid in-office at least 2 days per week. 5+ years of proven experience in billing, collection and revenue analytics. NetSuite experience and advanced Excel skills, claims billing is a plus. Excellent attention to details, comfortable working with large data sets (plus), strong multitasking abilities and easily adapts to changes. Self-motivated, organized, and able to meet deadlines in a fast-paced environment. The US base salary range for this full-time position is $140,000 to $160,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits. Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.

Posted 2 weeks ago

Senior Medical Billing Associate-logo
Texas Tech UniversityAmarillo, TX
Position Description Employees in this position are responsible for the maintenance and review of patient billing accounts. Performs numerous related functions that include but are not limited to patient registration, insurance follow-up, financial screening of unfunded patients, answering patient billing inquiries, collection of unpaid balances and posting of payments in the Regional Campus Business Office or department. Assists in production and/or analysis of reports and contributes to employee professional development through training and being an exemplary role model in execution of duties and personal conduct. Maintains confidentiality in accordance with HIPAA standards and complies with all federal, state, and institutional guidelines. Preferred Qualifications Medical office billing experience preferred. Commercial and Government appeal process for denied claims experience preferred. Insurance EOBs experience preferred. Medical eligibility verification and referral process experience preferred. Medical practice management system experience preferred. Required Qualifications A minimum of a high school diploma or equivalent. Three (3) years of medical or general office experience with preference in billing or collections; OR two (2) years of medical billing experience at TTUHSC.

Posted 2 weeks ago

BFT - Temporary Billing Representative I-logo
Brigham and Women's HospitalSomerville, MA
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Responsible for maintenance of accurate billing records of customer and/or patient accounts for the MGB Ambulance Services. Process payments and adjustments, and communicate with customers to answer questions or provide information. Interacts with internal and external customers to gather supporting data to ensure billing accuracy and work through billing discrepancies. Process payments and maintain up-to-date billing records Maintain accurate billing records and files Resolve claim edits by making appropriate updates in the system(s) Collaborate with other departments to resolve billing and payment issues This is a 40 hour / week position. Qualifications EDUCATION AND EXPERIENCE QUALIFICATIONS: High School Diploma or Equivalent required. EMT experience preferred. Experience in billing, finance or collections 1-2 years required. Strong attention to detail and ability to multitask. Excellent written and verbal communication skills. Proficient in Microsoft Office, especially Excel. Ability to work independently and as part of a team. Ability to work in a fast-paced environment. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs- 35lbs Carrying Occasionally (3-33%) 20lbs- 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision- Far Constantly (67-100%) Vision- Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 0 Employee Type Temporary Work Shift Day (United States of America) EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Posted 3 weeks ago

A
AprioHouston, TX
Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio. Join Aprio's Revenue Cycle team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Billing Analyst to join their dynamic team. This role will work closely with Partners and Managers within Aprio to ensure accurate and timely processing of billing. As a Billing Analyst at Aprio, you will spend your days playing to your strengths in both follow-up and follow-through. Your ability to manage details and work independently within deadlines will lead to success at Aprio. Position Responsibilities: Manage the billing cycle process for assigned partners/managers. Liaison between partner/manager and the centralized collections team. Calculate monthly billing targets and maintain YTD actuals. Create, process, and send invoices for assigned accounts. Supervise the drafting of invoices by billing clerks. Analyze and manage unbilled completed work and understand the reason for work unbilled. Meet monthly deadlines to help achieve Aprio's financial goals and objectives. Resolve billing matters internally and externally. Monitor invoice aging reports and assist with resolving payment delays. Schedule and lead meetings with partners and team members, assisting with billing to review client billing, client accounts receivables, and other topics as appropriate. Contribute to process improvement efforts to simplify and centralize the billing process for the firm. Qualifications: Minimum of 3-5 years of relevant experience Previous experience with billing for professional services firms is preferred Understand time-based WIP Advanced skill level with Microsoft Excel (pivot tables and graphs) Proficiency with Microsoft Word, PowerPoint, and Outlook Excellent communication skills, both written and verbal, are a must Ability and willingness to learn new software applications as applicable Solid analytical and problem-solving skills Ability to multitask and prioritize, including managing both projects and day-to-day tasks. Attention to detail and well-developed organization skills Associates degree or higher in accounting, finance, or a related field is a plus and/or equivalent work experience Position may require some travel to offices to lead training and implementations Preferred Skills: Accounting, legal, or consulting experience Microsoft PowerBI experience is a plus Experience in change management Why work for Aprio: Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm. Perks/Benefits we offer for full-time team members: Medical, Dental, and Vision Insurance on the first day of employment Flexible Spending Account and Dependent Care Account 401k with Profit Sharing 9+ holidays and discretionary time off structure Parental Leave - coverage for both primary and secondary caregivers Tuition Assistance Program and CPA support program with cash incentive upon completion Discretionary incentive compensation based on firm, group and individual performance Incentive compensation related to origination of new client sales Top rated wellness program Flexible working environment including remote and hybrid options What's in it for you: Working with an industry leader: Be part of a high-growth firm that is passionate for what's next. An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients. A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture. Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally. Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement. Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance. EQUAL OPPORTUNITY EMPLOYER Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law. Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.

Posted 2 weeks ago

Billing Accountant-logo
Burr & Forman LLPColumbia, SC
At Burr & Forman LLP, we have a foundational commitment to our clients, colleagues, and communities. The firm is currently hiring for a full-time billing accountant in the Mobile or Birmingham, AL; Orlando or Tampa, FL; or Columbia, SC office. When you join our team, you will benefit from the experience of interesting, pivotal work in a friendly and professional environment. We invest in our people to be sure we have the talent necessary to meet our clients' legal needs and advance their business objectives. If you are interested in joining a highly-collaborative, growth-minded organization, consider applying today. KEY CONTRIBUTIONS Prepare client pre-bills, edit time narratives, and process write-offs and adjustments. Review client specific billing requirements; incorporate requirements into invoicing; and audit invoices for compliance with such requirements. Troubleshoot and resolve billing inquiries and disputes. Distribute final invoices including submission of bills electronically through established third party portals. Review, research, and resolve client overpayments. Create and distribute designated billing reports and metrics. Perform other duties as needed. THE ESSENTIALS An associate's degree or equivalent, preferably with a degree in accounting, plus one year of accounting or billing experience; or three years related experience and/or training; or equivalent combination of education and experience. Experience in a legal or professional services environment and with Aderant Expert software preferred. Highly organized, detail-orientated, proactive and a team player who takes ownership. Balance competing priorities and work effectively in a fast-paced environment, exercising patience and professionalism during stressful situations. Strong verbal and written communication skills Proficiency in MS Word and MS Excel. A satisfactory credit history is required. ADDITIONAL INFORMATION Burr & Forman LLP provides a wide range of benefits designed to support our employees and families including comprehensive health insurance, dental and vision insurance, group term life and disability insurance, a 401(k) retirement plan and retirement planning services, paid time off, and free wellness and mental health services among other benefits. The salary range for this position reflects a reasonable estimate of the range of compensation. Actual compensation is based on a number of factors, including but not limited to, education, work experience, geographic location, skills and competencies, industry knowledge, job responsibilities, market considerations and other business considerations. Equal Opportunity Employer Burr & Forman is an equal opportunity employer and is committed to recruiting, hiring, developing, and promoting lawyers and staff without regard to age, race, color, religion, sex, gender, national origin, sexual orientation, military and protected veteran status, gender identity or expression, transgender status, sex stereotyping, pregnancy, genetic information, disability, or any other protected characteristic. Please view Equal Employment Opportunity, E-Verify, and other related posters at www.burr.com/careers/working-at-burr.

Posted 3 weeks ago

Athens Services logo

Customer Experience Manager - Billing

Athens ServicesIrwindale, CA

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Job Description

Summary

As the Customer Experience Manager - Billing, you will lead and oversee the call center operations at Athens Services, championing exceptional customer service and driving continuous improvement. In this role, you will mentor a team of supervisors, promote a collaborative and engaging work environment, and ensure a high standard of customer satisfaction. Key responsibilities include managing daily operations, implementing performance metrics, developing customer experience enhancement strategies, and handling escalated issues to achieve resolution. Additionally, you will identify training needs, conduct performance reviews, and drive process improvements by leveraging call center data

Job Description

Leadership & Team Management

  • Recruit, lead, mentor, and develop a team of customer experience supervisors to achieve performance goals.
  • Foster a positive work environment that encourages collaboration and high performance.

Employee Engagement

  • Cultivate a culture of open communication, encouraging team members to share ideas and feedback.
  • Organize team-building activities and recognition programs to boost morale and foster a strong sense of belonging.
  • Develop team-building activities and recognition programs based on an allocated budget.

Operational Excellence

  • Manage daily call center operations to ensure efficiency and prompt, high-quality customer service.
  • Implement and monitor performance metrics to track team productivity and maintain high customer satisfaction.

Customer Experience Advocacy

  • Develop and execute white-glove service strategies to enhance the overall customer experience.
  • Handle escalated customer issues promptly, ensuring customer satisfaction and effective resolution.
  • Identify and proactively understand customer pain points to prevent escalations

Training & Development

  • Identify training needs and implement programs to enhance staff skills and knowledge.
  • Conduct regular performance reviews and provide constructive feedback.

Process Improvement

  • Analyze call center data to identify trends and areas for improvement.
  • Collaborate with other departments, including Customer Experience Excellence Manager, to streamline processes and enhance service delivery.

Reporting & Analysis

  • Prepare regular reports on call center performance, customer feedback, and key service metrics for senior management.
  • Leverage data analytics to make informed decisions and strategic recommendations.

Required Qualifications

  • Bachelor's degree in business administration, Customer Service Management, or a related field. Additional certifications or advanced degrees in relevant disciplines may also be advantageous.
  • Operations Excellence, Six Sigma, Lean background with experience in completing projects using continuous improvement methodology.
  • 5+ years of experience in customer service management.
  • Demonstrated success in implementing customer service strategies and enhancing service quality.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and interpersonal abilities, with a collaborative, cross-departmental approach.

Preferred Qualifications

  • Bilingual English / Spanish
  • Bachelor degree in Communications or any other related field.
  • Work experience in the waste or transportation industry.

Salary: $80,000 - $120,000/year

Benefits:

  • Competitive wages
  • Comprehensive benefit package Medical, Dental, Vision
  • 401K
  • Life Insurance
  • Paid Vacation and Sick Time
  • Career plan
  • Recognition programs
  • Professional development learning
  • An exceptional work environment

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

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