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Principal Trainer - Billing-logo
St. Charles Health SystemBend, OR
Typical pay range: $33.75 - $50.62 per hour ($70,200 - $105,289 annually), based on experience. Experience in training related to Hospital Billing (HB), Professional Billing (PB), Home Health & Hospice, and Single Billing Office (SBO) is strongly preferred for this role. About St. Charles Health System: St. Charles Health System is a leading healthcare provider in Central Oregon, offering a comprehensive range of services to meet the needs of our community. We are committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. Our values of compassion, excellence, integrity, teamwork, and stewardship guide our work and shape our culture. What We Offer: Competitive Salary Comprehensive benefits including Medical, Dental, Vision for you and your immediate family 403b with up to 6% match on Retirement Contributions Generous Earned Time Off Growth Opportunities within Healthcare ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Principal Trainer REPORTS TO POSITION: IT Manager System Training DEPARTMENT: Clinical Informatics DATE LAST REVIEWED: March 2025 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Training team focuses on continually improving the performance of individuals and groups within St. Charles. This encompasses not only formal training in a classroom setting, but informal learning that occurs through rounding and supporting our front-end caregivers. The Training team is under the Information Services umbrella, which partners with our customers to leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience. POSITION OVERVIEW: The Principal Trainer at St. Charles Health System could support all aspects of caregiver training in a respective Epic application or Third-party applications and is responsible for understanding design decisions and workflows and how those translate into training curriculum for given job roles. The principal trainers work with application analysts and application managers to develop and maintain course curriculum, training materials, a Learning Management System and training environments if applicable. Principal trainers may work with teams of credentialed trainers and may guide and direct teams to conduct classroom training for caregivers. Principal trainers from applications that support providers will work closely with specialty champions. This position does not directly manage other caregivers, however may be asked to review and provide feedback on the work of other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Gains proficiency in St. Charles Health System workflows for the roles they train. Develops and delivers a role-based training program. Builds, tests and maintains multiple training environments. Creates and maintains training materials. Trains and credentials additional classroom trainers. Plans for post-live advanced training and ongoing training plans. Ability to develop a detailed understanding of workflows and system configuration. Supports the vision, mission and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: Bachelor's degree from an accredited college or university. Equivalent work experience and similar successful professional experience may be substituted for Bachelor's degree. Preferred: Bachelor's degree in adult education and/or professional healthcare discipline (i.e. nursing, pharmacy). LICENSURE/CERTIFICATION/REGISTRATION: Required: Current Epic or Third Party application/curriculum/training environment build certification used by organization (such examples may include ASAP, ClinDoc, Ambulatory, Willow, Cupid, Beaker, Orders, Beacon, OpTime). Preferred: Multiple applicable certifications. EXPERIENCE: Required: One (1) year Epic or Third Party application training experience. At least three (3) years of clinical or financial experience within a health care operational role and/or knowledge of physician/hospital workflow. Demonstrated ability and experience in computer applications including Microsoft Office Applications and Visio. Experience with electronic medical record keeping systems. Preferred: Experience with adult education and instructional design. Epic training build experience. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Position Specific: Builds Relationships and Provides Exceptional Customer Service: Develops and maintains a high level of trust and respect with our customer base, internal and external. Core elements: keeping promises; following through on our commitments; demonstrating that customers' needs are important through our actions; and going out of our way to help them. Time Management / Organization: Requires a demonstrated ability to manage and accomplish administrative, application maintenance, problem- solving and project tasks simultaneously, while meeting deadlines and delivering high-quality outcomes. Ability to work under pressure in a fast-paced environment. Strong analytical, problem solving and decision making skills. Ability to multi-task and work independently with little supervision. Communication: Effectively communicates with customers, peers and vendors verbally and in writing. Communicates effectively with physicians, caregivers, peers and managers. Must be comfortable presenting in front of a group. Willing to spend significant time leading classroom training and must be able to present the material clearly and with confidence. Decision-Making: Must have the ability to exercise discretion and independent judgement in a variety of decision-making scenarios. Participates with cross-functional teams to make the best decisions meeting the needs of St. Charles, our patients, our caregivers while not compromising stability, performance or usability of applications. Ability to interact with a diverse population and professionally represent SCHS. Self-motivated with the ability to learn new concepts and job requirements quickly as well as handle frequent change. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Bood-Borne Pathogen (BBP) Exposure Categoryl No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? Yes Job Family: TRAINER Scheduled Days of the Week: Shift Start & End Time:

Posted 30+ days ago

Coding/Billing Compliance Analyst-logo
Brigham and Women's HospitalSomerville, MA
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible to analyze and audit medical coding and billing processes to identify potential compliance issues, discrepancies, and opportunities for improvement. Essential Functions Conduct comprehensive audits of medical coding, billing, and documentation practices to assess compliance with industry regulations and internal policies. Monitor coding and billing practices on an ongoing basis to identify trends, patterns, and potential compliance risks. Stay updated on changes in coding and billing regulations, including those from CMS, CPT, and other governing bodies, to ensure compliance. Review medical documentation to ensure alignment with billed services and coding specificity requirements. Evaluate the accuracy and appropriateness of diagnostic and procedural codes assigned to medical services. Qualifications Bachelor's Degree in Health Information Management or related field of study required 2-3 years of experience preferred in medical coding, billing, compliance auditing, or a related role within the healthcare industry Knowledge, Skills and Abilities In-depth knowledge of coding systems (ICD-10, CPT, HCPCS) and billing guidelines, as well as compliance regulations related to healthcare billing and coding. Analytical and critical thinking skills to conduct audits and identify compliance issues. Excellent written and verbal communication skills to effectively communicate compliance findings and recommendations. Attention to detail and the ability to work independently and collaboratively in a team-oriented environment. Proficiency in using healthcare software applications and electronic health record (EHR) systems. Additional Job Details (if applicable) Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $62,400.00 - $90,750.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Posted 1 week ago

Manager, Billing-logo
CrossCountry ConsultingMcLean, VA
From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value. Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here . We are seeking a detail-oriented and experienced Manager, Billing to join our accounting and finance team. The ideal candidate will be responsible for managing the billing and revenue recognition processes, primarily focusing on time and expense billing for our consulting projects as well as fixed fee and subscription billing. This role requires a strong understanding of billing procedures, revenue recognition standards, and the ability to work collaboratively across departments. Key Responsibilities: Ensure accurate and timely billing of clients based on project hours and expenses. Analyze and review timesheets, expense reports, and project data for billing accuracy. Manage and oversee the preparation of invoices and ensure compliance with client contracts. Collaborate with project managers, finance, and clients to resolve billing discrepancies. Monitor revenue recognition processes in accordance with accounting standards. Maintain detailed records of billings, collections, and adjustments. Assist in the development of billing and revenue reporting dashboards and analyses. Support audits and financial reviews related to billing and revenue processes. Identify process improvements to enhance billing efficiency and accuracy. Qualifications: Bachelor’s degree in Accounting, Finance, or related field. 5+ years of experience in billing, revenue analysis, or financial analysis, preferably within a consulting or professional services environment. Strong understanding of time and expense billing processes. Knowledge of revenue recognition standards (e.g., GAAP). Excellent attention to detail and organizational skills. Proficiency in billing and accounting software (e.g., Kantata, SAP, Oracle, QuickBooks, or similar). Strong analytical and problem-solving skills. Effective communication and interpersonal abilities. What we offer: Competitive salary and benefits package. Flexible work environment. Opportunities for professional growth and development. Supportive and collaborative company culture. Join us and play a pivotal role in ensuring our billing processes are precise, efficient, and drive our continued success! #LI-OC1 #LI-Hybrid Benefits Summary The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/ . Equal Employment Opportunity (EEO) CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace. As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.

Posted 1 week ago

Division Billing Supervisor - ES-logo
Republic Services, Inc.Detroit, MI
POSITION SUMMARY: The Billing Supervisor supervises the billing staff and is responsible for the proper preparation of accurate and timely bills to customers based on service contract terms. The Billing Supervisor is also responsible for the enforcement of standard operating procedures that govern billing workflow and controls as well as ensuring the completion of an array of billing functions. PRINCIPLE RESPONSIBILITIES: Coordinates the work of and supervises a team of billing employees, including hiring, training, scheduling, performance management and other related issues. Sets performance standards and ensures that the appropriate coverage is in place to meet or exceed service goals. Reviews department performance results with the local leadership team and makes recommendations accordingly where performance falls short of targets. This may include but is not limited to participation in cross-functional approaches to issue resolution. In so doing, the utilization of independent discretion and judgment as to matters of significance is required. Supervises and coordinates the effective and timely preparation of monthly invoices, accurate monthly billing adjustments, and the handling of billing questions and discrepancies. In so doing, the utilization of independent discretion and judgment as to matters of significance is required. Develops local billing processes, procedures, and policies to ensure compliance with Republic region, area, and corporate policies. Ensures that the billing staff follows standard operating procedures, taking the appropriate action when performance does not meet targets and objectives. Acts as a resource for others in the approach, research, and resolution of complex and/or escalated billing questions and discrepancies. This includes providing direction or interacting with customers to resolve customer billing issues. Reviews various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing following standard operating procedures. Ensures that cash receipts are properly processed and posted to customer accounts following standard operating procedures. Directs others or is involved in research where necessary to resolve differences or unidentified payments. Acts as a resource for other functions including credit & collections, customer service, and operations to answer questions and provide training and support on billing issues. Ensures the acceptable resolution of billing issues in a timely and effective manner, exercising judgment and discretion as appropriate. May calculate and prepare manual billings for non-routine, complex billing arrangements. May provide direction to others or be directly involved in gathering and summarizing supplemental billing information to accommodate customer billing requirements. Performs other job-related duties as assigned or apparent. QUALIFICATIONS: A thorough knowledge and understanding of billing transactions and processes and the ability to determine and implement processes and standards in place to meet performance targets. Have MS Excel skills at an intermediate level. The ability to professionally and cooperatively interact and communicate with the region, area and division leadership team as well as staff and customers to accomplish goals in an effective manner. Must be able to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations to ensure compliance with company policies and procedures. Must be able to effectively coach, mentor and train others to meet performance expectations as described above. Ability to effectively manage multiple projects and tasks and meet deadlines. Must be able to work through others to accomplish goals and objectives. The ability to establish processes and procedures to ensure effective department workflow. The ability to track, measure and manage performance is required. 3 years of related billing experience at a progressively responsible level, including at least 1 year in which the incumbent supervised others or acted in a lead capacity. MINIMUM REQUIREMENTS: High school diploma or G.E.D. Rewarding Compensation and Benefits Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. Retirement plan with a generous company match. Employee Stock Purchase Plan (ESPP). The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers' expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION Barron's 100 Most Sustainable Companies CDP Discloser Dow Jones Sustainability Indices Ethisphere's World's Most Ethical Companies Fortune World's Most Admired Companies Great Place to Work Sustainability Yearbook S&P Global

Posted 30+ days ago

Director Professional Billing-logo
Arkansas Children's HospitalLittle Rock, AR
ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS. This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana. CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account ( https://www.myworkday.com/archildrens/)and search the "Find Jobs" report. Work Shift: Day Shift Time Type: Full time Department: CC807100 PSO Professional Billing Summary: Monday to Friday- Onsite The Director of Professional Billing is responsible for overseeing the billing and collections processes for professional services rendered at ACH or ACNW or any other Arkansas Children's program. This role is crucial for ensuring that patient accounts are managed efficiently and accurately, aligning with the organization's financial strategy and goals. Works closely with the ACH Patient Accounts Director, collaborating on initiatives to optimize billing operations and improve collection outcomes. This position is integral to the organization's revenue cycle management and requires expertise in professional billing, regulatory compliance, and patient account services. This position will collaborate with Revenue Cycle Leaders on planning, budget, system optimization, performance management, and other related matters. Promoting innovation, team building, technology transformation and alignment with best practices. Additional Information: Monday to Friday- Onsite Required Education: Bachelors Degree or Equivalent Experience Recommended Education: Required Work Experience: Related Field- 7 years with 5 years of leadership experience Recommended Work Experience: Required Certifications: Recommended Certifications: Description Develops strategic plans, goals and outcomes for ACPSO Patient Accounts department. Functions as the expert in statutory and regulatory requirements. Identifies key performance indicators and ensures indicators are monitored. Identifies when deviations occur from the desired outcome and resolves the issue. Drives quality improvement initiatives by establishing performance targets and process improvement activities. Analyzes trends in professional billing operations and initiates changes to improve efficiency and outcomes. Drives quality improvement initiatives by establishing performance targets and process improvement activities. Analyzes trends in professional billing operations and initiates changes to improve efficiency and outcomes. Creates and utilizes comprehensive reports to evaluate financial performance, focusing on professional billing operations. Participates in the design and creation of financial and productivity dashboards to provide insights for leadership. Prepares, justifies, and manages the departmental budget, ensuring the financial health of the ACPSO Patient Accounts Department. Holds full personnel authority, including hiring, terminations, and performance evaluations. Maintains open communication with third-party payers to resolve operational and payment issues related to professional billing. Collaborates with payers to ensure timely and accurate reimbursements. Performs other duties as assigned, contributing to the overall success of the ACH and ACPSO Patient Financial Services departments and AC's mission.

Posted 2 weeks ago

W
Wiz, Inc.New York City, NY
SUMMARY We are seeking a talented Senior Billing & Collections Specialist to join our finance team in the New York office. This role will support the Accounts Receivable process, including collections, customer billing, and close communication with customers. This position reports to the Finance Operations Manager and involves strong collaboration with finance team members and customer representatives. This is a hybrid position, requiring regular in-office presence in New York. LOCATION We are focused on candidates located in the New York Metro area but could consider East Coast-based as well. WHAT YOU'LL DO Ensure payments are received and applied in a timely manner in NetSuite and maintain clean AR records. Proactively follow up with customers on past due accounts via email and phone and monitor the aging reports. Maintain thorough and up-to-date collection notes and documentation in NetSuite. Research and resolve invoice discrepancies or customer disputes in a timely and professional manner. Collaborate with internal stakeholders such as Sales, Customer Success, and Legal to resolve billing/collection issues, and drive the cash flow. Resolve internal and external AR-related inquiries with accuracy and clarity. Issue invoices, credit memos, and monthly statements Ensure invoices are set up to meet Revenue Recognition standards and other accounting policies. Assist with onboarding new customers by ensuring accurate customer setup and billing configurations. Support the monthly close process, including AR reconciliations and reporting. Identify and suggest process improvements to enhance AR and collections efficiency. Participate in ad hoc finance projects and reporting as needed. WHAT YOU'LL BRING BA / BS in accounting or finance preferred. Over 3 years of practical experience managing the full accounts receivable cycle, with a strong focus on accuracy and a proactive approach to resolving issues. High attention to detail with excellent organizational and follow-up skills. Strong understanding of AR and collections best practices and internal controls. Experience working with ERP systems, preferably NetSuite. Proficient in Microsoft Excel and comfortable with data analysis. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Strong interpersonal and communication skills, both written and verbal. Ability to build positive relationships with customers and internal teams.

Posted 4 weeks ago

Provider Billing Partner-logo
Hospital For Special SurgeryNew York, NY
How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $83,000.00 - $126,875.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Duties and Responsibilities Communication Develop and cultivate collaborative and productive working relationships with Front Office Managers and Providers Work closely with Physician Hospital Organization (PHO) and Physician Billing to ensure proper escalation and addressing of providers' claims issues. Partner with providers and front office leadership routinely to share operational updates, present metrics that monitor revenue cycle performance and identify strategic improvement opportunities Participate in key revenue cycle communication forums to better understand trends and advise on action plans, including metric meetings, denial prevention task force and leadership huddles Escalate lack of engagement from front office leadership and providers to appropriate sponsors\ Work closely with PCBO Management to use existing and not-yet-built tools to forecast revenue issues and develop action plans and communications in advance Triage communication from front office managers and providers to appropriate revenue cycle owner. Respond back with thorough and timely responses. Data Analytics Partner with PCBO Management and Revenue Cycle Support team to develop routine scorecards summarizing key revenue cycle metrics for providers, including open encounters, charge lag, revenue, billed charges, cash collections, initial denials, avoidable write-offs and aged receivables Continuously collaborates with PCBO Management to optimize scorecard and reporting through automation and inclusion of new, more impactful metrics Pull, organize and analyze data out of Epic to supplement metric scorecards to help identify performance improvement opportunities Perform ad hoc analyses to identify opportunity areas within each provider's revenue cycle operation Lead root cause analysis and escalation efforts inside and outside of the organization to benefit physician cash collections. Training Identify training opportunities for front office staff or providers through metric research Escalate training opportunities to appropriate stakeholders as needed, if outside of core responsibilities (e.g., provider education) Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Posted 30+ days ago

Engineering Manager - Billing-logo
KlaviyoBoston, MA
Why You Should Join the Billing Team: The Billing team at Klaviyo is at the heart of how we deliver value to our customers and drive revenue for the business. We're responsible for everything from pricing and payments to product entitlements. Our systems ensure customers are billed accurately and have access to the features they've selected. As Klaviyo expands globally and launches new product offerings, our team plays a pivotal role in enabling speed, flexibility, and scale across the company. As an Engineering Manager on this team, you'll lead a group of engineers focused on building internal platforms that empower teams across Klaviyo to self-serve product packaging, entitlements, and billing logic. You'll oversee work to build a pricing and packaging platform, and to build scalable infrastructure that supports international growth. This is a hands-on leadership role where you'll contribute to code, design, and strategy. Your work will directly enable faster product launches, better customer experiences, and improved business outcomes. How You Will Make a Difference: Lead a team of engineers building a new internal pricing and billing platform Own Klaviyo's 3rd party payment and billing integrations and expand payment capabilities Build scalable systems to support international markets and payment flexibility Contribute directly to architecture and code, driving best practices and quality Collaborate with cross-functional teams to unlock product revenue opportunities Grow and mentor engineers while helping shape the future of billing at Klaviyo Who You Are: 8+ years of engineering experience with strong backend skills (Python or similar) 3+ years of engineering management experience, including managing full-time engineers Comfortable coding and reviewing complex systems - this is a hands-on role Experience with fullstack development (React familiarity is a plus) Proven experience with third-party APIs, especially Stripe or payment systems Skilled in system design and scaling infrastructure using AWS Experience building developer platforms or internal tooling is a strong plus Clear communicator and collaborative team player Technologies We Use: Python, Django React, TypeScript Stripe API, RESTful integrations AWS, Terraform, Redis, MySQL We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here

Posted 30+ days ago

Insurance Billing/Collections Assistant II (Remote) - Anesthesiology-logo
Washington University in St. LouisSaint Louis, MO
Scheduled Hours 40 Position Summary Performs follow-up on insurance billing and collection activities, verifying the accuracy and completeness of insurance records, and claims, contacting insurance companies as well as other related duties to expedite payments from various payers for physician services. Job Description Primary Duties & Responsibilities: Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges. Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling. Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry. Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices/accounts each day and follows best practices for one-touch resolution as established within the department. Interacts with management and staff members to discuss issues. Performs other duties as assigned by the supervisor and/or manager. Working Conditions: Job Location/Working Conditions Normal office environment. Physical Effort Typically sitting at a desk or table. Equipment Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications: No specific certification is required for this position. Work Experience: Bookkeeping/Accounting And/Or Medical Collection Setting (2 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications Education: No additional education beyond what is stated in the Required Qualifications section. Certifications: No additional certification beyond what is stated in the Required Qualifications section. Work Experience: No additional work experience beyond what is stated in the Required Qualifications section. Skills: Claims Resolution, Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, Health Insurance Portability & Accountability Act (HIPAA), ICD-10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Telephone Communications Grade C06-H Salary Range $17.34 - $25.40 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Posted 4 weeks ago

Patient Financial Counselor - Billing-logo
Surgery PartnersPost Falls, ID
Northwest Specialty Hospital is seeking a detail-oriented, customer service-focused Patient Financial Counselor to join our Billing Team! Under the supervision of the Business Office Manager, is responsible for assuring that clerical duties are accurately performed in completion of, but not limited to, the following areas: Meditech or other automated billing systems. Issue bills via electronic or paper billing in a timely and accurate manner to ensure appropriate processing by payer; receives coding information from outsourced coding company via posting it in the Meditech Grouper. Works with medical records department, coder, and billing records to maintain accurate records to facilitate valid reports regarding billing and collections. Communicate with patients and insurance companies on the phone. Educate patients about payment options and financial assistance available. Updates patient accounts and balances. Projects a professional demeanor and appearance while maintaining the confidentiality of patients, coworkers and Northwest Specialty Hospital as appropriate. Works under stress and in situations that demand patience and tact while providing impeccable service. Qualifications and Preferred Experience: Demonstrated eligibility for employment in the United States Ability to relate and work effectively with others Demonstrated skills in verbal and written English communications for safe and effective use of chemicals, cleaning agents and safety instructions. Willingness to participate in goal-setting and educational activities for own growth and advancements. Demonstrated verbal communication skills in English. Demonstrated computer skills in utilizing word processing, integrated database and other functions. Demonstrated ability to utilize and understand mathematical calculations. Demonstrated knowledge of medical terminology. Prior experience in medical coding and billing of accounts required About Northwest Specialty Hospital: Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what's best for patients. Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties. Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient focused approach, and robust benefits package! Some of our amazing perks and benefits offered to employees are: Company-sponsored events such as sporting events, BBQs, and holiday parties Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance (for benefit eligible positions) Tuition reimbursement Growth opportunities, ongoing education, training, leadership courses A generous 401K retirement plan A variety of discounts throughout the hospital and community are available to employees Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships Culture that promotes and supports work/life balance Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Posted 2 weeks ago

Billing Solution Architect-logo
Zuora, Inc.Atlanta, GA
Company Overview At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world's most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team & Role The Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions and drive the engagement team towards an optimal solution. S/he will leverage strong communication and relationship building skills to identify requirements, craft solutions, and secure client approval. The Solution Architect works closely with Solution Delivery Managers and Technical Consultants and is responsible for managing the end-to-end solution design. More specifically, the Solution Architect will be responsible for the following job duties: Conduct requirements gathering and analysis sessions with clients. Perform FIT/GAP analysis on Business requirements Document gathered software requirements/user stories and review the list of requirements/user stories with customer for sign-off. Design and document sound functional and technical solutions, including process flows, technical customizations and integrations, based on customer requirements. Work with the customer to get sign-off. Perform customer demos throughout project lifecycle. Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs. Perform testing of end-to-end solutions in conjunction with development team and customer. Create and develop training materials and conduct/deliver end-user training to customer. Support the customer with regular calls to answer functional and technical questions. This is a hybrid position to be based in the Bay Area or Atlanta, Georgia. So you'll be working two days per week from either our Redwood City HQ or Atlanta office. Your experience 5 years Order to Cash experience, within a professional services or SaaS organization, with, ideally, at least 3 years delivering billing solutions. Experience in at least one of the billing and/or CPQ products; Zuora, SAP, Salesforce, Oracle, Amdocs. 5 years of customer-facing solution delivery and/or business consulting experience. Bachelors in Computer Science is preferred. Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it. Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation. Experience with solution implementation in the areas of billing and/or order-to-cash. Experience in delivering end to end solutions through the entire SDLC - right from running the client facing workshops, design, build, test, deployment, UAT and handover. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment. Experience managing tasks on multiple projects simultaneously. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly-it's exciting. Our people, whom we refer to as "ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program and performance rewards, and retirement programs Medical, dental and vision insurance Generous, flexible time off Paid holidays, "wellness" days and company wide end of year break 6 months fully paid parental leave Learning & Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location & Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility - flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. This is a hybrid position to be based in the Bay Area or Atlanta, Georgia. So you'll be working two days per week from either our Redwood City HQ or Atlanta office. Also, you'll be working with external customers so please expect 25-30% travel. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Posted 30+ days ago

R
Rightway HealthcareDenver, CO
WHAT YOU'LL DO: Determines coverage for medical, dental, and vision procedures by studying provisions of the member's health policy Extracts additional information as required from outside sources, including claimant, physician, employer, hospital, insurance carriers, and other third partners Initiates investigation of questionable claims Resolves medical, dental, and vision claims and billing questions and issues by examining the summary of benefits contacting the carrier and/or the provider billing office to ensure the member is not being overcharged calculating out-of-pocket costs based on benefits initiating reimbursement requests with the carrier composing appeal letter Provides information on year-to-date deductible, copay, and coinsurance activity to team members Maintains quality customer service by following customer service practices and responding to customer inquiries in a timely manner Protects claimant information by following HIPAA guidelines Reports claim status updates in proprietary CRM and provides detailed information on each claim WHO YOU ARE: Our Navigation Operations is a fast-paced, dynamic, and growing environment. We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers. Strong communication skills, both written and verbal Professional experience with both benefit plan interpretation, provider billing practices, and claim adjudication Strong demonstration of critical thinking and problem-solving skills Bachelor's degree in health sciences or related field and minimum of 2 years of experience as a medical claims specialist preferred Expected hourly rate - $22-$25/HR ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We're headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values: 1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. 3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. 4) We cultivate grit Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. 5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success. Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

Posted 1 week ago

Billing Specialist-logo
Harris CompaniesSaint Paul, MN
The purpose of your role as a Billing Specialist As a Billing Specialist, you will be responsible for preparing accurate and timely customer billings. Requires top level customer support and analytical problem-solving skills. This is a hybrid-remote position, based out of our corporate headquarters in St. Paul, MN or a Harris regional office location. GMP Billing: Prepare and process GMP billing for construction projects, ensuring compliance with contract terms and conditions. Monitor and track project costs, ensuring they align with the GMP and that all costs are accurately billed. Prepare and submit monthly progress billings and maintain backup documentation for internal and external audits. Review, process, and prepare invoices for submission to clients, including supporting documentation such as subcontractor invoices, change orders, and material costs. Ensure all billing information is correct, complete, and in compliance with client contracts. Manage retention, lien waivers, and other construction-specific billing requirements. Monitor project progress and costs against the GMP budget, identifying potential discrepancies and communicating with project teams to resolve issues. Participate in periodic audits of billing processes to ensure accuracy and adherence to best practices. Collaborate with project managers to accurately prepare, adjust and verify pre-bill documents before invoicing. Prepare timely and accurate AIA progress and other billings, and enter data accurately into systems and jobs. Deliver outstanding customer service to both internal and external customers, as well as other members of the Accounting team, to answer invoicing questions or manage related issues. Assist with contract preparation, review and pre-qualifications and change orders Troubleshoot and resolve complex customer issues. Act as an escalation point for internal and external customers. Assist with special projects, billing / collection research and ad hoc analysis as needed. Organizational Support and Process Improvement: Lead or participate in cross-functional projects, to work through initiatives, streamline processes to increase accuracy and efficiency. Establish and enforce accounting policies and procedures, ensuring proper internal controls exist. Ensure written documentation of daily / weekly duties of applicable collection processes and procedures. What we're looking for in you Bachelor's degree in Accounting or related, or equivalent years of experience 6+ years of proficient understanding of accounting/billing procedures/techniques 6+ years of prior experience in GMP billings Advanced Excel skills (VLOOKUP's and pivot tables) Knowledge of Accounts Payable supporting construction operations and job cost Your life at Harris As one of the country's leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources and opportunities of a national company, and the team culture, creative spirit and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you! From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country. Harris Benefits + Compensation Medical, dental, vision, and life insurance 401K with company match Vacation time, sick time, and paid holidays Paid Parental leave Short-Term Incentive Plan Visit our Careers Page for additional benefits details: https://www.harriscompany.com/careers/employee-benefits-at-a-glance Pay Range: $29.61 - $44.42 per hour

Posted 30+ days ago

E-Billing Specialist-logo
Fox RothschildDallas, TX
As a member of the Accounting Department, the Electronic Billing (E-Billing) Specialist is responsible for processing client bills, answers billing inquiries and assists in the monitoring and follow-up of related billing functions. ESSENTIAL FUNCTIONS: Submit invoices through the e-billing system and document progress within the eHub and eBilling Tracker. Reviews newly opened client matters for assigned attorneys to determine if matters are available through e-billing websites. Monitor e-billing daily - for new invoices and rejections; review daily new timekeeper report for new timekeepers that may need to be submitted for approval. Ensures successful submissions of e-billed clients and assist with the resolution of any rejections. Assist attorneys, Client Service Specialists, and clients with day-to-day e-billing questions and concerns. Verifies that client setup, rates, and billing requirements are correct in the eBilling system. As required, submits rate requests to related vendor sites. Provide updates regarding invoice status to Client Billing Manager. Ensures that all tasks are done in accordance with Firm and client billing guidelines and policies. Work closely with supervisor and managers to resolve any e-billing or client e-billing issues. Submit invoices though the e-billing system and document progress within BillBlast, Ebilling Portal. Responsible for the submission of monthly/quarterly accruals as required. Provide updates regarding invoice status to Billing Supervisors/Director of Billing. ADDITIONAL FUNCTIONS: Other accounting duties and special projects as assigned. QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES): Education: Bachelors' degree in Accounting, Financial Analysis, Management or related field preferred. High school diploma or equivalent required. Experience: Minimum of five (5) years' e-billing experience in a law firm (preferred) or other professional services organization required. Knowledge, Skills, & Abilities: Ability to utilize various vendor websites and BillBlast system for electronic billing. Previous experience with 3E or Elite accounting system strongly preferred. Excellent customer service skills. Must be self-motivated, very detail oriented, highly organized and reliable, have the ability to multi-task with a high volume of work and work well independently as well as in a team environment. Ability to prioritize and take initiative to assist as needed. Strong oral and written communication skills and accuracy are a must. Must be proactive, work well under pressure and excel in a fast-paced environment. Professional and courteous communication with clients, attorneys, paralegals and staff are a must. Demonstrated experience using related accounting computer systems and Microsoft Office Suite, including Outlook, Word and Excel. WORK ENVIRONMENT & PHYSICAL DEMANDS: This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL REQUIREMENTS Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties. VISUAL ACUITY Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. DISCLAIMER Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position. Equal Opportunity Employer - vets, disability

Posted 30+ days ago

Full Time Healthcare Billing / Collections Specialist-logo
Mission Healthcare Services IncSan Diego, CA
Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission-to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare's core values. By joining our team, you will have the opportunity to impact patient's lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family! Benefits offered: Medical, Dental & Vision Vacation, Sick & Holiday Paid Time Off Mileage Reimbursement Employee Assistance Program Flexible Spending & Health Savings Accounts Disability, Life and AD&D Insurance 401(K) Pay range (depending on experience): $23.00 to $28.00/hour Schedule/Shift: Full-Time, Monday-Friday Territory/Location: San Diego, CA Key Responsibilities: Oversee all collections activities for assigned payors, ensuring timely and accurate reimbursement. Collaborate cross-functionally with Mission Healthcare departments to identify and resolve issues impacting billing and collections performance. Stay current with industry regulations, payer guidelines, and reimbursement trends relevant to assigned payor mix. Maintain proactive and consistent communication with the Reimbursement Manager to align on priorities and escalate concerns. Respond to patient inquiries with professionalism and empathy, resolving billing-related questions and concerns effectively. Deliver courteous and solution-oriented customer service to both internal teams and external stakeholders. Achieve departmental performance targets, including productivity metrics and quality standards. Qualifications: One to three years' experience in Healthcare Billing. Industry standard knowledge of private insurance reimbursement standards in the Healthcare sector is necessary. Experience collecting for Home Health agencies. Experience using EMR/EHR and practice management software. Understanding Explanation of Benefits (EOBs). Strong verbal and written communication skills are a must. Demonstrated ability to work effectively in a team. $23 - $28 an hour See what Mission has to offer! Click Here! At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging. Equal Opportunity: We are proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need. Accessibility Commitment: We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs. Inclusion Efforts: We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive. Your Voice Matters: Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.

Posted 2 weeks ago

Dental Billing Specialist-logo
Fair Haven Community Health CareNew Haven, CT
Fair Haven Community Health Care FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is "To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive." For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay. Job purpose Fair Haven prides itself on efficient billing services including the filing of claims, appeals processing, authorizations, and, above all, a great passion for helping individuals obtain treatment. The Billing Specialist/Dental Authorization Coordinator works with the Billing and Dental department verifying benefits for patients and ensuring benefits quoted are accurate and detailed. Duties and responsibilities The Billing Specialist/ Dental Authorization Coordinator maintains the professional reimbursement and collections process for the dental program. Typical duties include but are not limited to: Billing Performs billing and computer functions, including data entry, documentation review and encounter posting Prepares and submits clean claims to various insurance companies either electronically or by paper when necessary Work claims and claim denials to ensure maximum reimbursement for services provided Carrier Authorizations Verifying patients' insurance and obtaining coverage breakdowns Creating ABNs as needed based on coverage Schedule/treatment plan reviews for carrier authorization Obtaining and logging prior authorizations for procedures as mandated by carriers. Collections (Self-pay) Prepare, review and send patient statements Process and send "collections" letters for outstanding balances Process all returned mail Answer incoming patient billing phone calls, work to resolve patient issues Initiating collection calls and setting up and maintaining payment arrangements Follow collections process as outlined in FHCHC billing guideline Qualifications High School diploma or GED is required. Experience in a dental setting is essential. The ideal candidate will have a minimum of one year of dental authorizations and billing experience; excellent Interpersonal skills, accuracy and attention to detail a must. The selected candidate will have the ability to work in a team environment or independently; to meet all established deadlines, metrics and assignment goals at all times and have oral and written proficiency in English. Bi-lingual in English and Spanish is highly preferred. He/she must be able to use computer and multi-lined telephones; have an understanding of dental terminology and knowledge and experience in billing and authorization practices specific to Medicaid. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Posted 2 weeks ago

Account Resolution Coordinator - Professional Billing-logo
Children's Healthcare Of AtlantaNorth Atlanta, GA
Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Shift Start Time Shift End Time Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Meets all department collection and follow-up performance expectations. Completes assigned work in a timely fashion and reports any issues or obstacles to lead collector or patient accounts supervisor to ensure swift resolution. Identifies payor trends proactively in relation to zero payment, payment variance, billing, and denials. Works closely with other collectors and lead collectors in completing claims billing and follow-up collection activities. Completes projects as requested by patient accounts manager or patient accounts supervisor. Adheres to company and department attendance, basic work requirements, and other policies and procedures. Experience 1 year of experience in insurance billing or collections, with a general knowledge of hospital business office functions Preferred Qualifications Experience with Insurance Denials and Follow up's Accounts Receivable experience preferred Some college 2 years of experience in insurance billing and/or collections, with a general knowledge of hospital business office functions Knowledge of key Children's Healthcare of Atlanta patient accounting applications, e.g., Epic Resolute, Dentrix Dental, Clearinghouse, or comparable system Education High school diploma or equivalent Certification Summary No professional certifications required Knowledge, Skills, and Abilities Knowledge of third-party requirements and policies, including Medicaid, Managed Care, Blue Cross Blue Shield, care management organizations, health maintenance organizations, preferred provider organizations, commercial payors, and self-pay Must have excellent telephone communication and customer service skills Excellent written and verbal communications skills Familiar with medical terminology, including diagnosis and procedure codes Must be able to meet department/individual goals Must be able to type 45 words per minute Must be able to operate personal computer-based systems, including working knowledge of word processing, spreadsheet, and billing software Job Responsibilities Performs daily billing of claims to third-party insurance following the guidelines of the UB04 and HCFA 1500 manual. Ensures that special billing needs by payor are performed to prevent denial of claims and delay in payment. Prepares and submits all final bill claims, secondary claims, rebills, and late charges on a daily basis, maintaining a current status. Performs routine follow-up on unpaid insurance claims, taking appropriate action to resolve problems causing delay in reimbursement. Documents all telephone and correspondent communications with third-party payors and guarantors thoroughly via online activity codes. Prioritizes and works proactively on accounts in assigned work queue to ensure all accounts are submitted in a timely manner. Complies with department workflows and routines. Contacts guarantors and other insured parties when additional information is needed and takes appropriate action to resolve any delay in reimbursement. Works correspondence daily, including adding Medicaid eligibility to self-pay and commercial accounts. Works returned mail on high-dollar accounts and correspondences from third-party payors. Takes appropriate action to resolve all insurance, bad debt, and/or self-pay unpaid balances. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family Patient Financial Services

Posted 30+ days ago

Billing Specialist - Rehab/Power Mobility-logo
Quipt Home MedicalMesa, AZ
Description Job Type Full-time Responsibilities and Duties: A Billing Specialist manages rehab claim denials associated with referrals, authorizations, notifications, non-coverage, and medical necessity. An Accounts Receivable Specialist reviews claim denials and notes, and the patient's medical record, to determine whether resubmission, retro-authorization, appeal, or no action is needed. Maintains working reimbursement knowledge of rehab equipment provided by the organization Researches payer denials and billing which resulted in denial and payment delay Submits appeals to payers based on review of medical records and in accordance with payer requirements Performs resubmissions. Submits retro-authorizations and appeals. Identifies denial patterns and assists management with root cause analysis, education, and/or recommendations for workflow changes to improve business practices Assists patients over the phone and in-person Attends in-services and meetings About Us --- Quipt Home Medical, is a full service DME and complex mobility medical provider focused on continued excellence in patient care. Our family of companies have grown over the last several years and so has our commitment to provide the best possible service one patient at a time. Our Values: A Quipt Home Medical team member is... Collaborative and works with others to find solutions Results-driven and identifies and achieves goals that further our Mission Innovative and seeks solutions to challenges and takes initiative to improve Sincere and works with honesty, integrity and empathy Professional with high expectations for quality of work, competence, demeanor, ethics Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care Benefits: Paid Time Off On-the-job training Requirements About You --- High school diploma or equivalent Minimum two years related experience Experience with Medicare and third-party reimbursement preferred Previous large practice or DME experience preferred Strong verbal and written communication skills; Strong organizational skills and attention to detail; Strong analytical, problem-solving, and time management skills Proficient with Microsoft Office, including Word, Teams, and Outlook; particular proficiency with Excel workbooks

Posted 30+ days ago

Senior Ux/Ui Designer (Servicing - Billing)-logo
Geico InsuranceNew York City, NY
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. GEICO is looking for an accomplished, customer obsessed, and results oriented Senior UX/UI Designer. The ideal candidate will be comfortable working with a variety of business partners and delivering design solutions. Collaborates with customers, engineers, and product management to determine design requirements, create mockups, user workflows, conduct user research, and provide feedback. As a Senior UX/UI designer you will be responsible for designing high quality solutions that put the customer at the center and achieving outcomes that move our business forward. You work directly with product management to develop solutions that achieve our customer and business needs. You will be part of a multi-disciplinary design and research team that values people, human-centered design and a growth mindset. This position is a hybrid role that requires to be on-site 3 days a week at one of the following locations: Chevy Chase, MD; New York City, NY; Chicago, IL; Palo Alto, CA; Fredericksburg, VA Job Responsibilities Collaborates with product, engineering, and business teams to uncover customer and business needs Translates complex ideas into understandable concepts and solutions that evolve and enhance the product experience Manages through shifting priorities to provide clear direction and input on product prioritization and support early product definition Advocates for the customer through human-centered design methods, including discovery, research, and user testing Facilitates and participates in workshops with internal and external stakeholders to align with business needs Creates process and user flows, wireframes, journey maps, and user interface specifications Delivers design assets for acceptance, development, and delivery to market in partnership with engineering Basic Qualifications 5+ years of experience (or 3+ with Masters degree) with User Experience design Preferred Qualifications Experience designing for cross channel e.g. responsive web and native mobile interfaces Demonstrate ability to work across design processes e.g. user research, user experience design, UI design and specifications Ability to collaborate with Product Management, Engineering and Operations teams Effective communication and storytelling skills Proficiency with design tools (i.e., Figma) to deliver concepts and enable successful collaboration across teams Familiarity with working in an established design system and agile development teams Annual Salary $104,550.00 - $172,200.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Posted 1 week ago

Billing Specialist - Generator Sales-logo
Peterson Machinery Co.San Leandro, CA
It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters! Job Description Peterson Power Systems has a need for a Billing Specialist - Generator Sales at our San Leandro, CA location. SUMMARY The Billing Specialist manages the full billing process by preparing accurate invoices, maintaining client accounts, and updating charges and payments. This role verifies billing data for accuracy, handles customer inquiries to resolve discrepancies promptly, identifies and implements process improvements to increase efficiency, and ensures accurate, organized, and consistent record keeping of all billing activities. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Generate and issue accurate invoices for generator sales, installation, and maintenance services to data center clients. Review sales contracts, purchase orders, and service agreements to ensure billing aligns with negotiated terms. Track project milestones and coordinate with sales and operations teams to ensure timely billing Monitor accounts receivable and follow up on outstanding balances. Reconcile billing discrepancies and resolve clients' billing-related inquiries professionally. Maintain detailed billing records and customer account data in enterprise resource planning (ERP) systems. Support internal and external audits with required documentation. Ensure compliance with company billing policies, industry billing standards, and client-specific billing requirements. Use electronic billing system to approve and code vendor invoices. Maintain client accounts; update charges, payments, and overages; and track account balances. Identify and implement process improvements to enhance efficiency and accuracy in the billing process. Collaborate with Accounting department on sales promotions, inventory documentation, and vendor cost calculations. Collaborate with Credit department on unpaid invoices and ensure alignment between customer account data and resale documentation. and reporting. Assist with month-end close processes, including revenue recognition. Assist with ordering equipment and other sales coordination functions as directed. Maintain punctual, regular, and predictable attendance. QUALIFICATIONS Bachelor's degree in Accounting, Finance, or other closely related field and a minimum of three (3) years of directly related experience in billing and/or accounting, preferably in a heavy industrial or business-to-business (B2B) environment; or an equivalent combination of education and work experience. Proficiency in accounting software and Microsoft Excel Strong attention to detail and organizational skills Excellent communication and customer service skills Ability to manage multiple priorities and meet deadlines in a dynamic environment Familiarity with generator sales, service contracts, or construction billing is highly preferred Experience with ERP systems and CRM platforms is preferred Knowledge of project-based billing and revenue recognition is preferred Understanding of data center industry billing practices is preferred Familiarity with tax implications related to equipment sales and services is preferred The hourly pay range for this position is: $35.00 - 40.00 hourly. (Starting wage will depend on experience and education. We also offer a total compensation package in addition to base salary.) #INDjobs Peterson Power Systems, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

Posted 1 week ago

St. Charles Health System logo

Principal Trainer - Billing

St. Charles Health SystemBend, OR

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Job Description

Typical pay range: $33.75 - $50.62 per hour ($70,200 - $105,289 annually), based on experience.

Experience in training related to Hospital Billing (HB), Professional Billing (PB), Home Health & Hospice, and Single Billing Office (SBO) is strongly preferred for this role.

About St. Charles Health System:

St. Charles Health System is a leading healthcare provider in Central Oregon, offering a comprehensive range of services to meet the needs of our community. We are committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. Our values of compassion, excellence, integrity, teamwork, and stewardship guide our work and shape our culture.

What We Offer:

Competitive Salary

Comprehensive benefits including Medical, Dental, Vision for you and your immediate family

403b with up to 6% match on Retirement Contributions

Generous Earned Time Off

Growth Opportunities within Healthcare

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Principal Trainer

REPORTS TO POSITION: IT Manager System Training

DEPARTMENT: Clinical Informatics

DATE LAST REVIEWED: March 2025

OUR VISION: Creating America's healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Training team focuses on continually improving the performance of individuals and groups within St. Charles. This encompasses not only formal training in a classroom setting, but informal learning that occurs through rounding and supporting our front-end caregivers. The Training team is under the Information Services umbrella, which partners with our customers to leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.

POSITION OVERVIEW: The Principal Trainer at St. Charles Health System could support all aspects of caregiver training in a respective Epic application or Third-party applications and is responsible for understanding design decisions and workflows and how those translate into training curriculum for given job roles. The principal trainers work with application analysts and application managers to develop and maintain course curriculum, training materials, a Learning Management System and training environments if applicable. Principal trainers may work with teams of credentialed trainers and may guide and direct teams to conduct classroom training for caregivers. Principal trainers from applications that support providers will work closely with specialty champions. This position does not directly manage other caregivers, however may be asked to review and provide feedback on the work of other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Gains proficiency in St. Charles Health System workflows for the roles they train.

Develops and delivers a role-based training program.

Builds, tests and maintains multiple training environments.

Creates and maintains training materials.

Trains and credentials additional classroom trainers.

Plans for post-live advanced training and ongoing training plans.

Ability to develop a detailed understanding of workflows and system configuration.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: Bachelor's degree from an accredited college or university. Equivalent work experience and similar successful professional experience may be substituted for Bachelor's degree.

Preferred: Bachelor's degree in adult education and/or professional healthcare discipline (i.e. nursing, pharmacy).

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Current Epic or Third Party application/curriculum/training environment build certification used by organization (such examples may include ASAP, ClinDoc, Ambulatory, Willow, Cupid, Beaker, Orders, Beacon, OpTime).

Preferred: Multiple applicable certifications.

EXPERIENCE:

Required: One (1) year Epic or Third Party application training experience. At least three (3) years of clinical or financial experience within a health care operational role and/or knowledge of physician/hospital workflow. Demonstrated ability and experience in computer applications including Microsoft Office Applications and Visio. Experience with electronic medical record keeping systems.

Preferred: Experience with adult education and instructional design. Epic training build experience.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Position Specific:

Builds Relationships and Provides Exceptional Customer Service: Develops and maintains a high level of trust and respect with our customer base, internal and external. Core elements: keeping promises; following through on our commitments; demonstrating that customers' needs are important through our actions; and going out of our way to help them.

Time Management / Organization: Requires a demonstrated ability to manage and accomplish administrative, application maintenance, problem- solving and project tasks simultaneously, while meeting deadlines and delivering high-quality outcomes. Ability to work under pressure in a fast-paced environment. Strong analytical, problem solving and decision making skills. Ability to multi-task and work independently with little supervision.

Communication: Effectively communicates with customers, peers and vendors verbally and in writing. Communicates effectively with physicians, caregivers, peers and managers. Must be comfortable presenting in front of a group. Willing to spend significant time leading classroom training and must be able to present the material clearly and with confidence.

Decision-Making: Must have the ability to exercise discretion and independent judgement in a variety of decision-making scenarios. Participates with cross-functional teams to make the best decisions meeting the needs of St. Charles, our patients, our caregivers while not compromising stability, performance or usability of applications. Ability to interact with a diverse population and professionally represent SCHS. Self-motivated with the ability to learn new concepts and job requirements quickly as well as handle frequent change.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Bood-Borne Pathogen (BBP) Exposure Categoryl

No Risk for Exposure to BBP

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

Yes

Job Family:

TRAINER

Scheduled Days of the Week:

Shift Start & End Time:

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