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RethinkFirst logo
RethinkFirstChicago, IL
Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform ( http://RethinkBH.com ) provides clinical tools, staff training and practice management for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth.  Rethink Behavioral Health (a subsidiary of Rethink First) is in the digital wellbeing training in the workplace. Rethink Behavioral Health provides cloud-based treatment tools, training, and clinical support for individuals with developmental disabilities and their caregivers.   The Customer Success Manager is responsible for customer retention and account growth with small and mid-sized behavioral health practices focused on the delivery of Applied Behavior Analysis (ABA) treatment to individuals with autism. The selected candidate will provide high-touch service to customers to ensure that Rethink products/services are meeting their needs, and to identify upsell/cross-sell opportunities.   The ideal candidate will have experience as an ABA medical billing/Operations professional and be very comfortable learning new technologies to conduct online demonstrations with customers.  Job Duties:  Meet and proactively drive to exceed quarterly and annual retention targets.  Identify account growth opportunities within an existing set of Billing customers, working closely with practice owners to showcase how the Rethink solution can support clinical and business needs.  Develop and maintain an exceptional knowledge of Rethink’s behavioral health solution and RCM services.  Oversee account metrics to anticipate customer issues and concerns.  Drive to close upsell/cross-sell opportunities by demonstrating understanding of current and long-term customer needs, proposing appropriate solutions to address identified customer needs, and consistently moving the customer toward commitment.  Resolve customer issues in an efficient, timely, and practical manner.  Serve as a customer advocate internally to ensure support tickets are being addressed quickly.  Collaborate with the Revenue Cycle Management team to provide customer updates and to address customer concerns.  Collaborate with the product team on identifying future product development priorities to drive account growth.  Manage customer satisfaction surveys and responses.  Complete and submit required reports such as forecasts, activity reports, and expense reports on a timely basis.  Enter and maintain data accurately into Salesforce.com including meetings, contacts, updates and forecasts.  Use Teams to conduct effective online meetings.  Characteristics:  Track record of exceeding quota or showing significant annual year over year growth.  Experience in behavioral health and ABA medical billing  Excellent verbal and written communication skills.  Strong customer relationship management skills.  Ability to position Rethink solutions and communicate key messages to practice owners and key decision makers.  Self-motivated individual who thrives on doing a job well and has the initiative and drive to excel.  Ability to effectively prioritize, organize, and perform a variety of concurrent tasks.  Proficiency with Microsoft Excel, Word, and PowerPoint applications.  Experience utilizing electronic medical billing platforms.    Experience using Salesforce.com and Gainsight are desirable.  Requirements:  Bachelor's degree in psychology, education, business or related field  Must be comfortable working with technology and fluent in Microsoft Office  Experience with autism/ABA/ABA billing  Experience working with a SaaS (software) company highly preferred  Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IL, IN, KY, LA, MD, MA, MI, MN, MO, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI    Our commitment to an inclusive workplace  RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities.  JazzHR Privacy Policy   JazzHR Terms of Use   California Privacy Notice   #remote Powered by JazzHR

Posted 30+ days ago

Total Education Solutions logo
Total Education SolutionsSouth Pasadena, CA
🌟 Join Our Dynamic Medical Billing Team in South Pasadena, CA! 🌟 Are you passionate about making a positive impact on the lives of children? Total Education Solutions, a leading pediatric therapy service provider, is seeking a dedicated and detail-oriented Medical Billing Specialist to join our team. Enjoy a collaborative work environment and grow professionally while benefiting from our comprehensive medical benefits, up to 13 paid holidays, and professional development reimbursement. If you are a motivated individual with a passion for contributing to the well-being of children, we invite you to apply! 💼 Medical Billing Specialist 💰 $18 - $2 4.64/hr* *Salary range is contingent upon relatable experience, credentialing/certification, education, and use of a second language in your role (50% of the time). 🚀 Why Join Us? Competitive Total Compensation Package Merit-based Annual Raises Excellent Mentorship Program & Exceptional Training Programs Opportunities for Professional Growth & Advancement Comprehensive Benefits including Health, Dental, & Vision Insurance Generous Paid time off & Retirement Plans 🎯 Expectations: Verify Benefits and Eligibility: Verify patient insurance benefits and eligibility before services are rendered, ensuring accurate billing and minimizing denials. Manage Insurance Claims: Accurately prepare, submit, and follow up on insurance claims to ensure timely reimbursement for services provided. Handle Denials and Appeals: Identify and address claim denials, initiate appeals, and work with insurance companies to resolve issues promptly. Patient Billing and Inquiries: Generate patient statements, handle billing inquiries, and provide clear explanations of charges and insurance benefits to patients and families. Maintain Accurate Records: Ensure accurate entry and maintenance of billing information in the clinic’s electronic health record (EHR) system, maintaining confidentiality and compliance with regulations. Collaborate with Staff: Work closely with therapists, administrative staff, and insurance companies to streamline the billing process and improve overall efficiency. Stay Updated on Regulations: Keep abreast of changes in insurance policies, billing codes, and healthcare regulations to ensure compliance and optimize billing practices. Minimum Requirements: High School Diploma or GED equivalent At least 1 year of experience in a office setting High attention to detail and accuracy when dealing with financial data Hold appropriate automobile insurance with limits that allow driving a personal vehicle for work (at least 25/50k liability coverage) Must clear a current background check through the FBI and DOJ A current TB Test (within the last 6 months) 🌈 Environment & Physical Qualifications: Varied work environments, including classrooms, clinics, and homes Moderate to loud noise levels and physical demands may vary Working with individuals exhibiting diverse behaviors and needs About TES : Total Education Solutions (TES) empowers individuals of all abilities through customized education and therapeutic services. Join us in our mission to make a difference in the lives of those we serve! Total Education Solutions is an Equal Opportunity Employer. We do not discriminate in employment and personnel practices based on race, sex, age, handicap, national origin, or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above-listed items. Powered by JazzHR

Posted 1 week ago

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Braman Motors IncMiami, FL
Job description Braman Miami is looking for an experienced Accounting Billing Clerk to join our team. We offer a team atmosphere, great benefits, and ongoing training and support. This is a full-time position with opportunity for growth. The ideal candidate should have some previous dealership experience and or be capable of learning our DMS CDK system and processes. The Billing Clerk job responsibilities will include a wide variety of clerical duties including but not limited to the following: · Audit deals from Finance Coordinators. · Monitor and gather remittance for Finance products sold. · Post deals to the General Ledger, issue payoff checks to lienholders and equity checks to customers. · Assist with monthly reconciliation preformed. · Review accounting schedules on a weekly basis. Report any discrepancies to Dealer Accounting Manager. · General ledger entries and adjustments. · Provide assistance to Sales department when needed. · Other special projects requested. Must have good communication skills with employees. Strong teamwork skills. Drug and background check is required. Clean and valid driver's license. Job Type: Full-time Salary: From $21.00 per hour Physical setting: Office Assigned parking space. Schedule: 8-hour shift Monday to Friday Weekend availability. Work Location: In person. Powered by JazzHR

Posted 30+ days ago

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IntelliPro Group Inc.Davenport, IA
Job Title:   Billing Specialist Location: Davenport, Iowa 52801 (106 E 2nd St) Duration:  6 Months Pay Rate: $22/hour Job Overview: As a Utility Revenue Specialist, you will be responsible for supporting accurate and timely utility billing operations. This includes identifying and resolving billing discrepancies, maintaining compliance with internal policies, and upholding regulatory standards. Your work will directly impact customer satisfaction and revenue integrity. Key Responsibilities: Investigate and resolve billing errors using the Customer Information System (CSS). Process billing corrections and adjustments per audit and company procedures. Interpret utility tariffs and regulatory billing practices. Research and respond to client billing issues as assigned. Maintain organized billing activity records using Excel spreadsheets. Contribute to updates in billing process documentation. Support ad-hoc billing and data projects as required. Qualifications: High school diploma or equivalent (required); bachelor’s degree in business or related field (preferred). Proficiency with MS Office Suite, including Outlook, Word, and Excel. Strong analytical skills and attention to detail. Ability to meet deadlines and multitask in a fast-paced environment. Desired/Preferred Experience: Experience working in billing, customer service, or utility industry roles. Familiarity with customer information systems (e.g., CSS). Prior experience interpreting tariffs or working under regulatory guidelines. About Us: Founded in 2009, we are a global leader in talent acquisition and HR solutions. Our mission is to connect individuals with rewarding employment opportunities while fostering an inclusive and supportive work environment. With a presence in over 160 countries, we remain committed to excellence in recruitment, employee development, and client service. As an Equal Opportunity Employer, we value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are also committed to accommodating candidates with diverse abilities in all stages of the hiring process. Compensation: The offered pay will depend on factors such as experience, education, location, and job-specific responsibilities. A comprehensive benefits package may also be available based on eligibility. Powered by JazzHR

Posted 30+ days ago

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Specto TechnologyKenilworth, NJ
As the Billing Administrator at Specto Technology, you will be responsible for preparing and managing customer invoices for our rental systems. This includes gathering and verifying billing data, updating invoice details, and ensuring accuracy and timeliness across a high volume of invoices. You will work closely with the accounting team to support the monthly billing cycle and help maintain accurate records in the billing system. Your day-to-day responsibilities will include: Preparing a large volume of monthly customer invoices for rental equipment, working with multiple data sources. Prioritizing & organizing tasks to ensure month end is closed as quickly as possible. Working closely with the Senior Accountant on customer and billing queries. Assisting with customer collection activities as needed. Providing support to accounts receivable and account payable functions as needed Other duties, as required You are someone who has: High School Diploma or higher education 2+ years’ experience working in an office-based, administrative role Keen attention to detail Ability to learn quickly, work under pressure and meet deadlines. Hands-on experience with month-end close process Strong problem-solving skills and works well in a team environment Excellent communication skills, both written and verbal Strong organizational and interpersonal skills The compensation range for this position is $60,000-$70,000 annually, commensurate with experience.  We know you have your choice of roles for your next opportunity. Here's why we think you should choose Specto Technology: Benefits include Paid time off, Medical, Dental, Vision, 401k with a company match, professional development assistance. Check out our website https://www.spectotechnology.com About Specto Technology Specto Technology is a fast-growing company that provides monitoring solutions for environmental, geotechnical & structural applications. Our systems are used to monitor the environment adjacent to construction as well as critical infrastructure, including tunnels, bridges, excavations, buildings, dams, mines etc. Our clients include engineers, developers, general contractors and government agencies. Our facility comprises of an office/warehouse/workshop located in Kenilworth, NJ. Specto Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Specto Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.   Powered by JazzHR

Posted 30+ days ago

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LUKEButner, NC
MEDICAL BILLING CODING SPECIALIST   We encourage Military Veterans and Military Spouses to apply   SITE OF SERVICE: DOJ (Department of Justice Prison) – Butner, NC (Onsite at DOJ) Federal Correctional Complex (FCC) located in Butner, North Carolina at Old NC Highway 75, Butner, NC 27509.   QUALIFICATIONS: Experience: Possess 2 years of experience in a healthcare or insurance environment Certification : Must have one of the following certifications: ·          Registered Health Information Administrator (RHIA) ·          Registered Health Information Technician (RHIT) ·          Certified Coding Specialist (CCS) ·          Certified Coding Assistant (CCA) ·          Certified Professional Coder (CPC)   CORE RESPONSIBILITIES: ·          Requires strong analytical, organizational and customer service skills. Strong oral and written communication skills. Proficient in database software. ·          Selected applicant must have a thorough knowledge of Medicare payment principles, to include but not be limited to: o    Medicare Inpatient Prospective Payment System o    Medicare Outpatient Prospective Payment System o    Medicare Ambulatory Surgical Center Payment Rates o    Medicare Part B Physician Fee Schedule o    Medicare Anesthesia Physician Services o    Medicare Clinical Laboratory Fee Schedule o    Medicare Drugs and Biological Payment Amounts ·          Utilizing automated records of ingress and egress for each facility at the FCC, the contractor shall verify time worked for other contract staff providing services at the FCC. ·          Utilizing Medicare National Correct Coding Initiative (NCCI) coding principles, the selected applicant shall verify that invoices for medical care to inmates provided by contracted medical services providers are coded appropriately based upon the care documented in the inmates’ medical records. ·          Utilizing Medicare Part A and Part B payment regulations and payment recommendations from a third party adjudicator, the selected applicant shall verify that invoices for the provision of medical care to inmates which have been determined to have been properly coded are also billed appropriately in accordance with the contracted terms and conditions of the contract under which the medical services were provided. ·          Utilizing contracted rates provided by the Government, the selected applicant shall verify that invoices for services performed at the FCC by other contracted medical services providers are accurately billed based upon the inclusion of approved/verified time sheets, the application of correct unit prices to the number of hours billed, and the overall total calculation. ·          Utilizing knowledge of Medicare coding and billing standards and procedures, selected applicant shall investigate all inconsistencies in invoices identified by third party adjudicator. ·          Other duties will include, but are not limited to filing, composing memoranda, maintaining suspense files, data entry, and preparation of cost analysis, financial obligations reconciliations, budget and expenditures tracking. HOURS: The work schedule will be 30 hours per week, Monday through Friday, excluding federal holidays. The schedule will include a ½ hour unpaid lunch break. SPECIAL REQUIREMENTS/SKILL Must be comfortable in a fast-paced, dynamic environment. Must be able and willing to reprioritize on short notice and work on multiple simultaneous projects. Flexible and able to work with various personalities. Team work skills required. Time management skills required. The ability to meet deadlines in a deadline intensive environment is essential. High level of adaptability and willingness to embrace change in a fast-paced, demanding environment. MEDICAL BILLING CODING SPECIALIST     SITE OF SERVICE: DOJ (Department of Justice Prison) – Butner, NC (Onsite at DOJ) Federal Correctional Complex (FCC) located in Butner, North Carolina at Old NC Highway 75, Butner, NC 27509.   QUALIFICATIONS: Experience: Possess 2 years of experience in a healthcare or insurance environment Certification : Must have one of the following certifications: ·        Registered Health Information Administrator (RHIA) ·        Registered Health Information Technician (RHIT) ·        Certified Coding Specialist (CCS) ·        Certified Coding Assistant (CCA) ·        Certified Professional Coder (CPC)   CORE RESPONSIBILITIES: ·        Requires strong analytical, organizational and customer service skills. Strong oral and written communication skills. Proficient in database software. ·        Selected applicant must have a thorough knowledge of Medicare payment principles, to include but not be limited to: ·        Medicare Inpatient Prospective Payment System ·        Medicare Outpatient Prospective Payment System ·        Medicare Ambulatory Surgical Center Payment Rates ·        Medicare Part B Physician Fee Schedule ·        Medicare Anesthesia Physician Services ·        Medicare Clinical Laboratory Fee Schedule ·        Medicare Drugs and Biological Payment Amounts ·        Utilizing automated records of ingress and egress for each facility at the FCC, the contractor shall verify time worked for other contract staff providing services at the FCC. ·        Utilizing Medicare National Correct Coding Initiative (NCCI) coding principles, the selected applicant shall verify that invoices for medical care to inmates provided by contracted medical services providers are coded appropriately based upon the care documented in the inmates’ medical records. ·        Utilizing Medicare Part A and Part B payment regulations and payment recommendations from a third party adjudicator, the selected applicant shall verify that invoices for the provision of medical care to inmates which have been determined to have been properly coded are also billed appropriately in accordance with the contracted terms and conditions of the contract under which the medical services were provided. ·        Utilizing contracted rates provided by the Government, the selected applicant shall verify that invoices for services performed at the FCC by other contracted medical services providers are accurately billed based upon the inclusion of approved/verified time sheets, the application of correct unit prices to the number of hours billed, and the overall total calculation. ·        Utilizing knowledge of Medicare coding and billing standards and procedures, selected applicant shall investigate all inconsistencies in invoices identified by third party adjudicator. ·        Other duties will include, but are not limited to filing, composing memoranda, maintaining suspense files, data entry, and preparation of cost analysis, financial obligations reconciliations, budget and expenditures tracking.   HOURS: The work schedule will be 30 hours per week, Monday through Friday, excluding federal holidays. The schedule will include a ½ hour unpaid lunch break.   SPECIAL REQUIREMENTS/SKILL Must be comfortable in a fast-paced, dynamic environment. Must be able and willing to reprioritize on short notice and work on multiple simultaneous projects. Flexible and able to work with various personalities. Team work skills required. Time management skills required. The ability to meet deadlines in a deadline intensive environment is essential. High level of adaptability and willingness to embrace change in a fast-paced, demanding environment.   LUKE is an Equal Opportunity employer. Links: To learn more about LUKE, please visit our website at: https://lukestaffing.com/ Powered by JazzHR

Posted 30+ days ago

Prosper Infusion logo
Prosper InfusionWestchase, FL
Prosper Infusion is a home infusion pharmacy looking for talented and motivated AR & Collections Specialist to join our dynamic team! The AR & Collections Specialist is responsible for a broad range of billing processes related to paid and unpaid claims. Responsible for contract analysis, reimbursement, denial management, appeals and resolving billing-related issues with insurance companies or other responsible party for services rendered. Commercial, Medicare, FL Medicaid, and Home Infusion billing experience preferred. Major Responsibilities: Ensures daily accomplishments work towards company goals for cash collections and A/R over 90 days, Ready to Bill under 14 days, weekly and month-end close processes, and other departmental goals as outlined. Strong skills and knowledge in collections and timely follow ups with insurance companies for positive outcome is highly recommended. Processes unpaid claims quickly to ensure proper handling by branch and billing personnel; makes necessary demographic changes to reduce rejections of submitted electronic and paper claims. Identifies patterns of non-compliance by branch staff in completing patient registration, supporting billing documentation, and delivery tickets. If applicable, submit secondary billing in a timely manner with appropriate supporting documentation per payer-specific guidelines to ensure expected revenue is allowed. Works within specified deadlines and stressful situations. Works overtime when necessary to meet department goals and objectives. Performs other tasks or special projects as assigned. Education/Experience: High School Diploma or equivalent (GED) required. College degree preferred in accounting or business. Excellent interpersonal, communication and organizational skills required. Ability to prioritize, problem solve, and multitask is required. A minimum of 1–2 years’ experience in Home Infusion Pharmacy billing and collections, with a working knowledge of managed care, commercial insurance, and Medicare reimbursement preferred. Powered by JazzHR

Posted 30+ days ago

Healthlink Advisors logo
Healthlink AdvisorsMelbourne, FL
Key Responsibilities Ticket Backlog Resolution Review, analyze, and resolve outstanding tickets related to professional billing and claims workflows. Prioritize issues based on claim impact, financial risk, and compliance requirements. Provide clear, detailed documentation of resolution steps and communicate effectively with requesters. Claims Workflow Support Support end-to-end professional billing claims processes, including charge capture, claim edits, scrubbing, submission, denials, and remittance. Identify patterns in recurring issues and recommend long-term process or system fixes. Partner with IT to validate system build/configuration changes and test claim workflows. Collaboration & Escalation Collaborate with billing teams, patient financial services, compliance, and IT teams to troubleshoot and resolve issues. Act as a subject matter expert (SME) for professional billing claims workflows. Escalate systemic, high-priority, or compliance-related issues to leadership and external vendors as appropriate. Required PB claims Active Cert Strong working knowledge of professional billing claims workflows and revenue cycle operations. 2+ years of experience in a healthcare billing, claims, or revenue cycle analyst role. Proven experience in post-live support or system stabilization, with a focus on claims processing. Demonstrated ability to resolve high-volume ticket backlogs with accuracy and efficiency. Strong analytical, troubleshooting, and problem-solving skills. Powered by JazzHR

Posted 1 week ago

South Heart Clinic logo
South Heart ClinicHarlingen, TX
Position Summary Responsible for providing all procedure codes and diagnosis codes and insuring all proper documentation is obtained and sent to insurance copies for billing purposes. Responsible for entering all data into hospital system for billing and coding purposes. Duties and Responsibilities include but are not limited to: responsible for providing all procedure codes and diagnosis codes for billing purposes. creating patient accounts on EKG's and vascular interpretations. responsible for verifying all demographic information is correct. entering charges for all hospital procedures, daily rounds, and studies done at the hospitals. responsible for printing and attaching all necessary documentation to the charges for proper billing and verifying the procedures that are being billed were performed. responsible for taking information down from hospitals calling in for cardiology results. assisting different departments that may need my assistance in billing, collections, data entry. assisting in obtaining the proper authorization codes for the procedures that are scheduled for appropriate billing purposes. Qualifications education in high school diploma, some college preferred. maintaining coding certification preferred skills in greeting physicians and answering phones in a helpful manner ability to handle multiple tasks without supervision knowledge of medical terminology Powered by JazzHR

Posted 3 weeks ago

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First Choice Community Health CentersLillington, NC
Why Join First Choice Community Health Centers Nestled in the heart of North Carolina, Harnett County offers a unique blend of small-town charm and convenient access to big-city amenities. Located less than an hour from both Raleigh and Fayetteville, residents enjoy the tranquility of rural living with the benefit of nearby urban excitement. At First Choice, we’re proud to offer employment opportunities in this beautiful area, giving you the chance to work in a close-knit community while staying connected to the vibrant Triangle region. With a perfect balance of peaceful + affordable living and easy access to cultural and career opportunities, Harnett County is an ideal place to call home. Position Summary The Medical Billing Specialist will be responsible for billing and collections for Medicare, Medicaid, Insurance, and Self Pay patients for all Medical and Dental clinics. Responsibilities of individual Billing Specialist will vary depending on assignment of responsibilities given by Billing Supervisor. This role is on-site at our Lillington, NC office.Benefit Offerings Company-Paid Medical Insurance Dental & Vision Insurance ​​​​​​​403(b) Retirement Plan with Employer Match Health Reimbursement Account (HRA) Paid Time Off + 11 Paid Holidays Life Insurance Long and Short-Term Disability Essential Duties and Responsibilities Provides billing information by collecting, analyzing, and summarizing third-party billings, accounts pending, and late charges data and trends. Updates job knowledge by participating in educational opportunities. Posting of all cash receipts and insurance payments to EHS software. Research and follow up on all denials for payment. Complete all 2nd Insurance filings. Review charges from daily batches and maintain monthly Deposit Journal, as needed. Assist Finance with reconciling EHS End of Day reports to Deposit Journal, as needed. Report received payments to Accounting Manager for all services to be reimbursed to Physicians. Cover vacancies at Patient Representative position during vacations, sickness, or vacant positions. Maintaining accurate ICD-9, CPT and HCPCS codes within the EHS software. Complete all required procedures on EHS software (i.e. End of Day, End of Month, etc.) Research all credit Accounts Receivable balances and perform required follow up to resolve credit balance. Research all Account Receivable balances and perform necessary follow up required to resolve Accounts Receivable balance issue. Assist in preparation of all Monthly/Quarterly/Annual reconciliations and other required reporting as required by governing agencies Assist Billing Manager in completion of all annual cost reports, annual financial audit, annual UDS report, and any other required annual governmental reporting. Other reasonable duties as required by the CEO, Billing Manager or the Board of Directors Education and/or Experience High School diploma required. Associates Degree in Medical Billing and Coding preferred – or a combination of education and experience. Minimum of two years progressive billing experience required. Other Skills and Abilities Familiarity with effective use of computerized accounting/billing systems. Must be able to use other equipment such as a fax, copier and calculator. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, sticker for details, sense of personal responsibility for work performance and a professional attitude. The ability to work without constant supervision and adhere to policies and procedures is a must. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Powered by JazzHR

Posted 3 weeks ago

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Trajectory RCS, LLCWichita, KS
Billing and AR Specialist COMPANY Trajectory RCS joined the MedHQ family in 2024 after enjoying 10 years as a well-established revenue cycle company with an annual growth rate of 40% to 50% and 150 employees. Together they now serve small hospitals, physician groups, ambulatory surgery, and outpatient centers nationwide by optimizing. healthcare cash flow through integration of both business office processes and clinical documentation. MedHQ, LLC, is a fast growing, leading provider of consulting and technology enabled expert services for outpatient healthcare. With a 97% long-term, client retention rate spanning over 20 years, MedHQ serves Ambulatory Surgery Centers (ASCs), Surgical Hospitals, Physician Practices, and Hospital and Healthcare Outpatient Facilities nationwide. The MedHQ RITE Values: Respect, Innovation, Trust, and Energy, permeate all service line offerings with a unique personalized approach balancing exceptional transactional and emotional intelligence, and above all excellent customer service. MedHQ, LLC, is a 2022 Becker’s Top 150 Places to Work in Healthcare company. The MedHQ LLC service line offerings have grown organically over the years, beginning by providing high quality traditional human resource, accounting, and staff credentialing as a Professional Employer Organization, (PEO.) In 2022, MedHQ formed a relationship with 424 Capital, and quickly expanded into a well-rounded, menu services driven financial management company. This robust infusion of expert service line offerings has resulted in MedHQ and MedHQ clients’ efficiencies and growth. The MedHQ, LLC, menu of client services include Advisory, Client Human Resources, Client Accounting, Staff Credentialling, Clinical Staffing, and Revenue Cycle Services. For additional detailed information please review www.medhq.com and www.trajectoryrcs.com POSITION We believe our quality of service begins with our quality of team member. We offer exceptional benefits and working environments to exceptional employees. We are seeking a  qualified medical billing and AR specialist.  The qualified candidate will have  3*  or more years of experience in medical billing and accounts receivable*, be self-motivated, and excellent communicator, positive and detail oriented. Job functions include the following. ESSENTIAL FUNCTIONS Review all hospital claims prior to releasing in the clearing house. Communicate with departments on incorrect charges. Communicate with coders on NCD/LCD denials. Proactively problem solve claims issues. Follow up on denied claims.  Work with insurance to resolve outstanding claims. Identify trends and offer corrective action. Work with administration to improve processes. Represent Trajectory and its clients in a professional manner. Maintain excellent customer service to both our clients and our provider's patients. Other duties as assigned by manager. FULL TIME BENEFITS Employer sponsored Major Medical Employer sponsored Dental Employer sponsored Vision Accidental Death and Disability insurance Short term disability 4.5% 401K matching Flexible spending account Generous paid time off True opportunity for advancement This is a local in office position, not a remote position. Powered by JazzHR

Posted 30+ days ago

LogixHealth logo
LogixHealthDania Beach, FL
Location: On-Site in Dania Beach, FL This Role: As a Billing Specialist at LogixHealth, you will work with a team of fellow medical billers, administrators, and coders to provide cutting edge solutions that will directly improve the healthcare industry. You’ll contribute to our fast-paced, collaborative environment and will bring your expertise to deliver exceptional third-party billing services.  The ideal candidate will have strong technological skills, excellent interpersonal communication, and experience in third-party billing. Key Responsibilities: Review/work denials on an explanation of benefits (EOB) statement Analyze A/R (Accounts Receivable) reports to follow up on unpaid claims Send out appeals on claims that require an appeal Submit required documentation to insurance companies as requested Research claims for information in order to process bills in a timely manner Communicate with insurance companies, adjustors and patients on a regular basis Correct errors and resubmit all unprocessed or returned claims to insurance companies Create UB92 and HCFA bills Qualifications: To perform this job successfully, an individual must be able to perform each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties. Required: Minimum 2-3 years of A/R follow-up experience in professional healthcare billing Familiarity with payer regulations, claims appeals processes, and denial reasons Proficiency in EHR and billing systems and clearinghouse portals Prior word processing, spreadsheet, and internet software experience including  p roficiency with MS Teams, Word, Excel, and Outlook Excellent written and verbal communication skills   Preferred: Experience with Billing in emergency medicine or hospital-based specialties Knowledge of CPT, ICD-10, and HCPCS coding standards specific to emergency medicine services About LogixHealth: At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation’s leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states. Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care. At LogixHealth, we’re committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service. To learn more about us, visit our website https://www.logixhealth.com/ Powered by JazzHR

Posted 30+ days ago

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Agility Billing ServicesRonkonkoma, NY
About Us: At Agility Billing Services, we are dedicated to providing exceptional care and service in the orthopedic/pain management field. We are looking for a skilled and motivated Medical Billing Specialist to join our team. The ideal candidate will have significant experience with medical billing and a deep understanding of various insurance types and companies. Position Overview: We are seeking a Medical Billing & Accounts Receivable Specialist to join our team and support billing and collections for a busy surgical practice. The ideal candidate will have experience in medical claims follow-up, with a strong understanding of commercial insurance plans. Prior experience in out-of-network billing, orthopedic, spine, or pain management services is highly preferred. Candidates with solid billing skills and a willingness to learn out-of-network workflows are encouraged to apply. Key Responsibilities: Submit and follow up on medical claims to commercial payers, focusing on specialty and surgical services. Track outstanding accounts, follow up on unpaid or underpaid claims, and resolve any issues to ensure timely reimbursement. Review and appeal claim denials and discrepancies in payment, using payer communication tools and documentation. Maintain up-to-date knowledge of payer policies, billing regulations, and coding guidelines. Collaborate with clinical and administrative staff to ensure accurate documentation and billing practices. Keep thorough and organized records of claims activity, account status, and insurance correspondence. Qualifications: Experience in billing for orthopedic, spine, or pain management services is preferred but not required. Familiarity with out-of-network billing processes and understanding of the IDR process and appeals is a plus. Working knowledge of Workers' Compensation, No-Fault, and commercial insurance plans. Proficient in ICD-10, CPT, and modifier use. Strong problem-solving and organizational skills. Excellent communication skills, especially when working with insurance reps and internal teams. Self-motivated with the ability to work independently and meet deadlines. Education and Experience: High school diploma or equivalent required. Associate’s Degree in Health Information Technology or a related field preferred. Certificate in medical billing or coding is a plus. Benefits: Competitive compensation with consideration for experience, skills, and growth potential Opportunities for professional development and advancement in a specialty billing role. Supportive and team-oriented work environment. Powered by JazzHR

Posted 30+ days ago

I logo
IntelliPro Group Inc.Davenport, IA
Job Title: Customer Service/Billing Specialist Duration: 06 months with possible extension Office: Davenport, IA 52801 Shift: 7:30 AM – 4:00 PM Pay rate: $21.50/hr. on W2 Job Description: We are seeking a detail-oriented and analytical Utility Revenue Specialist to support accurate and timely utility billing by identifying, investigating, and resolving billing discrepancies. This role is critical to maintaining customer satisfaction and ensuring compliance with internal policies and regulatory standards. Job Responsibilities: Investigate and resolve billing errors utilizing the customer information system (CSS). Process billing corrections and adjustments in compliance with company procedures and audit standards. Interpret and apply utility tariffs, billing policies, and regulatory practices. Research client billing issues as directed. Maintain detailed records of billing activities using Excel spreadsheets. Contribute to process documentation and suggest updates to billing procedures for operational efficiency. Support various ad-hoc billing projects as needed. Minimum Requirement: High school diploma or equivalent required; bachelor's degree in business or related field preferred. Proficient with the MS Office Suite including Outlook, Word, and Excel. Strong analytical and organizational skills with high attention to detail. Ability to manage deadlines effectively in a fast-paced environment. About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/ . Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility. Powered by JazzHR

Posted 30+ days ago

Medication Management Partners logo
Medication Management PartnersCrestwood, IL
Voted Great Place to Work for 5 years in a row!We are actively looking for a Remote Certified Pharmacy Technician for our Billing department!Must be located in one of the following states: IL, IN, WI, MN, IN, MI, FL, MO, OH, KS, NV, TX, or CO. Shift: Monday-Friday 12:30 PM - 9 PM with rotating Saturday work Compensation: $19-$25/hr + full, comprehensive benefits, including medical, dental, and vision insurance plans, 401k plan with match, PTO + company holidays, and many other benefits About Us: Residential care community operators are concerned about resident safety, caregiver efficiency, regulatory compliance, and controlling their liability. Our passion at MMP is to improve the quality of life for residents and simplify pharmacy for caregivers. What makes MMP distinct is our laser focus on senior living, our simple and scalable process, and our intra-operable capabilities. This unique combination allows us to help senior living providers manage these risks while improving resident care.We are an independently owned Long Term Care Pharmacy, located in the southwest suburb of Crestwood, IL, about 20 miles from downtown Chicago. Inc. Magazine recognized MMP in Inc.5000 as one of the 5,000 fastest-growing privately held companies in the U.S. Our team is dedicated to excellence, and our goal is to be recognized as the best-in-class pharmacy provider for residential care communities. Data Entry Technician: The Billing Pharmacy Technician assists in researching resident insurance coverage, contact information, and updating appropriate systems. Communication with community staff, resident(s), and/or POAs is of utmost importance for this role. You will advocate for the residents we serve and a revenue-generating function of the company – both roles are equally important. This, in most cases, requires an investigative mindset to research, follow up, and ensure completion of tasks. Attention to detail and an inquisitive spirit are essential to success in this position. Minimum Requirements: Licensed Pharmacy Technician in Illinois Nationally Certified with PTCB or NHA 2+ years of pharmacy technician experience Minimum of one year of experience in Pharmacy Data Entry or Medical Record Management in a long-term or managed care setting High school diploma or equivalent FrameworkLTC / DocuTrack knowledge is a plus Timely and accurate data entry skills Professional demeanor and appearance with excellent customer service skills Exceptional oral, written, and listening skills, ability to effectively communicate with a variety of stakeholders Highly organized and attentive to detail Able to multi-task and work under deadlines Motivated, punctual and reliable team member Our Core Values - this is who we are, and who we are looking for to add to our team! Seek first to understand – must be intellectually curious, an active learner and listener, an innovative and resourceful problem solver. Always do the right thing- Customer-centric, mature, caring, and professional adult, who will always do right and make it right. Every detail matters- Meticulous attention to detail is a non-negotiable! If it were easy, everyone would do it- We are looking for an organized, resilient, determined, and reliable “doer” that follows through with deliverables, seeks to exceed expectations, and always completes assigned tasks – always. Live, Learn, Laugh, Love – We are seeking authentic individuals with good intentions, a positive and friendly disposition, who engage their soul, body, and mind with what makes them happy, healthy, and content. If you would like your application to be expedited, submit your resume and then consider taking our required assessment: https://apply.wonscore.io/59S3YJ/Medication-Management-Partners . It takes about 30-45 minutes to complete. Tip - the cognitive portion is a 50-question, multiple-choice, 12-minute assessment, and you will want to try to get through all 50 questions if you can. You do not get negative points for wrong answers. Opportunities associated with the position: Work up to 40 hours a week Set schedule Competitive compensation and benefit package Fun atmosphere Potential for growth within the company; defined career path Pay between $19/hr- 25/hr (based on experience) ​​​​​​ Equal Opportunity Statement:Decisions and criteria governing the employment relationship with all employees at Medication Management Partners are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.'At Medication Management Partners, we are proud to offer a comprehensive benefits package designed to support our employees' well-being and work-life balance. Our benefits include: Medical, dental, and vision insurance plans Flexible Spending Account (FSA) and Health Savings Account (HSA) options Employee Assistance Program (EAP) for mental health support Competitive compensation 401(k) retirement plan with employer match Life insurance and short-term/long-term disability coverage Paid time off (PTO) Paid holidays Parental leave and bereavement leave Powered by JazzHR

Posted 3 weeks ago

Rocketship Public Schools logo
Rocketship Public SchoolsBay Area, CA
At Rocketship Public Schools, we believe in the infinite possibility of human potential. We believe that every student deserves the right to dream, to discover, and to develop their unique potential and it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non-profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high-quality public schools to thrive in their community. We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential. Position Overview As the Related Services Billing & Compliance Coordinator, you will hold a pivotal role in ensuring that all MediCal and Insurance related processes and reimbursements within the regional team are executed with the highest level of accuracy, compliance, and efficiency. You will collaborate with school operations, finance, and external partners to safeguard Medical & CYBHI (California Youth Behavioral Health Insurance) compliance, ensuring that all eligible services provided to students are appropriately documented and reimbursed. Your expert knowledge of reimbursement protocols and regulatory guidelines will help optimize financial processes and drive the success of our schools. This is a grant funded position and may be reassessed annually. The following are key responsibilities related to the position: MediCal Compliance Leadership Ensure that all MediCal billing and documentation processes are compliant with federal and state regulations. Monitor changes in MediCal regulations and guidelines, ensuring all school staff are trained on updates and procedures. Oversee the preparation, submission, and follow-up of MediCal claims, ensuring accuracy and timely processing. Reimbursement Management Manage the reimbursement process for services provided to eligible students, ensuring that all claims are filed correctly and promptly. Conduct regular audits of reimbursements to ensure compliance with both internal policies and external regulations. Serve as the primary point of contact for any reimbursement-related inquiries, including communication with insurance providers, MediCal representatives, and school staff. Reconcile reimbursement accounts, ensuring all payments are processed, tracked, and documented appropriately. Process Improvement Efficiency Identify areas for process improvement within the MediCal billing and reimbursement workflow. Develop and implement strategies for streamlining the reimbursement process, reducing errors, and improving turnaround times. Lead initiatives to enhance the overall efficiency of compliance and reimbursement procedures across the regional network. Training & Support Provide training and ongoing support to school staff and regional team members on MediCal compliance and reimbursement best practices. Ensure staff is equipped with up-to-date resources and knowledge on MediCal eligibility, services covered, and billing procedures. Collaboration & Reporting Work closely with the finance and operations teams to ensure that MediCal-related revenue is properly reflected in school budgets. Prepare detailed reports on reimbursement activities, compliance status, and potential areas of concern for senior leadership. Assist with any audits or reviews related to MediCal compliance and reimbursement, providing requested documentation and explanations. Qualifications Education: Bachelor’s degree in Finance, Business Administration, Healthcare Administration, or a related field. Experience: Minimum of 3 years of experience in MediCal billing, reimbursement, or compliance, preferably in an educational or healthcare setting. Strong understanding of federal and state MediCal regulations and compliance requirements. Previous experience working in public schools or charter schools is a plus. Skills & Competencies: High attention to detail with the ability to manage large volumes of data accurately. Exceptional communication skills, both written and verbal. Strong organizational skills with the ability to prioritize tasks effectively. Ability to work independently and collaboratively in a fast-paced environment. Proficiency with reimbursement software and systems (e.g., MediCal billing software, spreadsheets, etc.). Problem-solving mindset and ability to navigate complex regulations. Working Conditions This is an hourly, full-time position with a flexible schedule, typically requiring 40 hours per week. Some evening or weekend work may be required to meet deadlines or address urgent issues. The role involves working both remotely and in-office, with occasional travel to school sites for training or compliance reviews. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high. Compensation: Commensurate with qualifications and experience, plus excellent health and wellness benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off. Rocketship Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Rocketship Public Schools complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Rocketship Public Schools expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rocketship Public Schools’ employees to perform their expected job duties is absolutely not tolerated. Click here for our Sexual Harassment Policy . For questions, concerns, or complaints, please contact Human Resources.

Posted 30+ days ago

G logo
GEOH, IncUnited States, IN
Billing Specialist Specialist About GEOH  GEOH is a mobile and web platform for the home care industry that streamlines administrative tasks such as manual data entry, note tracking, charting, time and attendance, payroll, and billable hour tracking. We aim to simplify these processes and provide a complete practice management solution for home care providers. Your position as a Billing Specialist will include the following responsibilities: Daily and Monthly Responsibilities Perform billing functions as directed Serve as day-to-day contact for assigned accounts , building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting them Review the customer billing journey, identifying how it's supported, taking a consultative approach in helping client overcome issues and achieve goals Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time Other duties as assigned Requirements : 3+ years' experience of working on a Billing Specialist position Solid experience of working with numerical data and processing financial information Good knowledge of laws and best practices related to dealing with customers and billing data Good practical knowledge of MS Office, particularly Excel, and with ER software (such as JDE) Accurate, stress-resistant and results-driven Responsibility and close attention to details BSc degree in Finance or Accounting

Posted 30+ days ago

Total Fire Protection logo
Total Fire ProtectionGrand Rapids, MI
Total Fire Protection is seeking a highly organized and detail-oriented Contracts Billing Specialist to manage billing operations for construction projects. This role is responsible for preparing and submitting AIA billing documents, maintaining contract compliance, and supporting construction accounting processes. The ideal candidate will have experience in construction billing, a strong understanding of contract terms, and proficiency with industry-standard billing formats. Responsibilities: Prepare and submit AIA G702/G703 billing documents in accordance with project contracts and schedules. Review and interpret construction contracts to ensure accurate billing terms and compliance. Coordinate with project managers and estimators to verify billing amounts, change orders, and retainage. Maintain accurate records of contract billing, payments, and outstanding balances. Monitor and follow up on accounts receivable to ensure timely collection. Reconcile billing discrepancies and resolve client inquiries professionally and promptly. Assist with construction accounting tasks including job cost tracking, revenue recognition, and reporting. Support month-end and year-end closing processes related to billing and revenue. Ensure compliance with company policies, client requirements, and industry regulations. Collaborate with internal teams and external clients to streamline billing workflows. Qualifications: High School Diploma or GED required 1 year of experience in construction billing, AIA billing, or contract billing. Proficiency in accounting software (e.g., Sage 300, Viewpoint, QuickBooks, Procore). Strong understanding of construction accounting principles and billing cycles. Excellent attention to detail and organizational skills. Effective communication and interpersonal abilities. Ability to manage multiple projects and meet deadlines. Job Type: Full-time Schedule: 8-hour shift - Monday to Friday Benefits: At Total Fire Protection, we recognize that our employees are the backbone of our success, and we are committed to fostering a work environment that not only values their contributions but also supports their overall well-being. Here are some of the benefits you can enjoy as a valued member of our team: Health insurance 401(k) with matching (fully vested after 2 years) Dental insurance Vision insurance Life insurance Disability insurance Flexible spending account Health savings account Professional Development Paid Time Off & Holidays Employee Referral Program Company Events & Social Activities Yearly Apparel Allowance By joining Total Fire Protection, you not only become part of a dynamic and innovative team but also gain access to a comprehensive benefits package designed to support your professional and personal growth. We are committed to investing in our employees' success and well-being.

Posted 3 days ago

B logo
Behavior Treatment & AnalysisWalnut Creek, CA
Job Scope: The Billing Assistant  performs a variety of accounts receivable and billing administration activities on behalf of the organization. This position will assist the Billing Coordinator in Billing to Insurance companies and claim denials resolution. Key Responsibilities: Prepare and submit claims to insurance companies, government agencies, and other payers every day. Prepare and update daily billing reports. Coordinate with clinicians and administrative staff to ensure that all services rendered are appropriately billed. Track and follow up on unpaid claims and denied claims. Identify and resolve billing discrepancies. Ensure compliance with all insurance and billing regulations and requirements. Perform other duties as assigned. Daily Tasks Message PS & BCBA regarding open sessions  Check emails & google chats in order to assist providers with any inquiries Before billing check CCHP and make sure codes are the correct after-hours ones and place of service Check PHC sessions and make sure it has the correct codes, place of service, and add units for transmission codes Do the billing and once again double check all insurances have the correct codes. Save the claims to the correct folder & with the correct information. Mail any paper claims if needed Print billing reports fill out the following spreadsheets: “Billing projection Monthly” Follow up with claim denials/unpaid claims- Via Emails or Phone calls Submit Disputes in order to recover payment, if needed Bi-Weekly Task  Make sure all hourly employees have converted sessions for the pay period. Check mileage 1 by 1 to ensure BTs are getting the correct mileage or remove unnecessary mileage.  Create Catalight invoices and bill Catalight at the end of each pay period Monthly Task  Make sure all employees have converted their sessions. All saved documents from the insurances throw them out and just keep the ones from 6 months. Other Miscellaneous Task Apply payments for all insurances  Meet with new PS, ACS, or BCBA and go over the codes and how to bill. Connect/disconnect employees from the codes.  Open the mail received and work on it. Update the following spreadsheets when needed.   Checks Report” “Client Auth Expiration”  “Conciliation Checks”  “Service Codes”  Qualifications/ Requirements: Bachelor's degree in business administration, healthcare administration, or related field preferred. Minimum of 2 years of experience in medical billing or healthcare billing. Knowledge of insurance and billing regulations and requirements. Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Proficiency in Microsoft Office, particularly Excel. Experience with electronic medical records and billing software preferred. Licenses, Certifications  Driver's License (Required) Fingerprint clearance (both DOJ and FBI)

Posted 30+ days ago

O logo
O'Mally Management Grouphouston, TX
Position Title – Customer Service Representative Position Goals This is the job description for the Customer Service Representative position for Specialty Healthcare Billing and Consulting (SHBC) and additionally provides criteria for the evaluation of the position. The Customer Service Representative position plays a critical part in the medical billing process as well as the customer satisfaction for SHBC and their clients. Under the supervision of the Director of Patient Advocacy & Customer Service, the Customer Service Representative is responsible for conducting daily communications with patients and clients in respects to customer service-related tasks outlined by their supervisor. The Customer Service Representative will meet or exceed the daily and monthly productivity and performance goals set forth by the Director of Patient Advocacy & Customer Service. Additionally, the Customer Service Representative will have excellent customer service skills and have the ability to communicate effectively both written and verbally, ensuring that the customer is well informed.  Position Responsibilities Under the direction of the Director of Patient Advocacy & Customer Service, the Customer Service Representative for Specialty Healthcare Billing & Consulting will be responsible for, but not limited to: 1. Maintain a high level of top-notch customer service and professionalism to a wide range of diverse customers 2. Ensuring that all patient billing questions, complaints, or requests of any kind are promptly addressed in the manner that secures maximum patient satisfaction 3. Ability to accept and implement coaching and feedback to ensure the ability of SHBC to achieve predetermined performance goals 4. Engaging customers on a daily basis via all forms of communications (phone, email, etc.) 5. Utilization and successful navigation through multiple computer-based applications with speed and attention to detail Position Requirements The requirements for employment as the Customer Service Representative for Specialty Healthcare Billing & Consulting are: 1. Excellent communication skillset; both written and verbal 2. Must be able to type 50 wpm and be able to use 10-key by touch at a rapid pace for multiple hours per day when needed 3. Must have a basic understanding of Explanation of benefits (EOBs) as well as the possess the ability to explain (in detail when necessary) to customers 4. Working knowledge and a demonstrated proficiency in at least one insurance company's billing process 5. Experience with dealing with a high volume of customers in a fast-paced environment 6. Representing clients in a professional manner at all times ensuring customer satisfaction is a priority Education/Experience High School Diploma or GED – required 1 year experience in a high-paced, medical billing environment – preferred Certification or degree in medical billing – desired Physical Demands 1. Requires some bending, stooping, stretching 2. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment 3. Requires the ability to speak with customers for multiple hours per day 4. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports 5. Requires lifting papers or boxes up to 50 pounds occasionally 6. Requires dexterity to type 50 wpm or more 7. Work is performed in an office environment. Involves frequent contact with staff members 8. Work may be stressful at times; high-pressured, fast-paced environment with significant telephone and personal disruption 9. Must be willing to work overtime as needed to meet business objectives

Posted 30+ days ago

RethinkFirst logo

Billing Oversight Customer Success Manager – RethinkBH

RethinkFirstChicago, IL

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Job Description

Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical tools, staff training and practice management for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. 

Rethink Behavioral Health (a subsidiary of Rethink First) is in the digital wellbeing training in the workplace. Rethink Behavioral Health provides cloud-based treatment tools, training, and clinical support for individuals with developmental disabilities and their caregivers.  

The Customer Success Manager is responsible for customer retention and account growth with small and mid-sized behavioral health practices focused on the delivery of Applied Behavior Analysis (ABA) treatment to individuals with autism. The selected candidate will provide high-touch service to customers to ensure that Rethink products/services are meeting their needs, and to identify upsell/cross-sell opportunities.  

The ideal candidate will have experience as an ABA medical billing/Operations professional and be very comfortable learning new technologies to conduct online demonstrations with customers. 

Job Duties: 

  • Meet and proactively drive to exceed quarterly and annual retention targets. 

  • Identify account growth opportunities within an existing set of Billing customers, working closely with practice owners to showcase how the Rethink solution can support clinical and business needs. 

  • Develop and maintain an exceptional knowledge of Rethink’s behavioral health solution and RCM services. 

  • Oversee account metrics to anticipate customer issues and concerns. 

  • Drive to close upsell/cross-sell opportunities by demonstrating understanding of current and long-term customer needs, proposing appropriate solutions to address identified customer needs, and consistently moving the customer toward commitment. 

  • Resolve customer issues in an efficient, timely, and practical manner. 

  • Serve as a customer advocate internally to ensure support tickets are being addressed quickly. 

  • Collaborate with the Revenue Cycle Management team to provide customer updates and to address customer concerns. 

  • Collaborate with the product team on identifying future product development priorities to drive account growth. 

  • Manage customer satisfaction surveys and responses. 

  • Complete and submit required reports such as forecasts, activity reports, and expense reports on a timely basis. 

  • Enter and maintain data accurately into Salesforce.com including meetings, contacts, updates and forecasts. 

  • Use Teams to conduct effective online meetings. 

Characteristics: 

  • Track record of exceeding quota or showing significant annual year over year growth. 

  • Experience in behavioral health and ABA medical billing 

  • Excellent verbal and written communication skills. 

  • Strong customer relationship management skills. 

  • Ability to position Rethink solutions and communicate key messages to practice owners and key decision makers. 

  • Self-motivated individual who thrives on doing a job well and has the initiative and drive to excel. 

  • Ability to effectively prioritize, organize, and perform a variety of concurrent tasks. 

  • Proficiency with Microsoft Excel, Word, and PowerPoint applications. 

  • Experience utilizing electronic medical billing platforms.   

  • Experience using Salesforce.com and Gainsight are desirable. 

Requirements: 

  • Bachelor's degree in psychology, education, business or related field 

  • Must be comfortable working with technology and fluent in Microsoft Office 

  • Experience with autism/ABA/ABA billing 

  • Experience working with a SaaS (software) company highly preferred 

Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IL, IN, KY, LA, MD, MA, MI, MN, MO, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI   

Our commitment to an inclusive workplace 

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities. 

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