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Rite-Hite logo
Rite-HiteWhitehall, North Carolina
Job Category: Customer Service & Contact Center Operations Schedule: Full time Job Description: PURPOSE AND SCOPE Lead the Central Billing team that finalizes billing for all North American service work orders. You’ll own accurate, timely invoicing, credit-card processing, invoice distribution, and proactive PO capture—primarily across Salesforce/ServiceMax & JDE Enterprise One platforms. Most importantly, you’ll motivate and develop a team of billers, set clear performance objectives, and drive continuous improvement and automation in partnership with Collections, District Operations, and Administrative Support teams. This position will be based out of our Charlotte, NC office. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. People Leadership Set team goals, SLAs/KPIs, and performance standards; run regular 1:1s and team huddles. Coach, mentor, hire, and develop billers; build training plans and support guides. Balance queues and coverage; audit work for quality and provide actionable feedback. Celebrate wins and hold the team accountable for results and customer experience. Billing Operations Oversee end-to-end finalization of service work orders, ensuring closeout data (labor, parts, rates, taxes, etc.) is complete and correct before posting. Drive PO capture for work completed without POs; log outreach and outcomes in Salesforce; resolve exceptions. Process and reconcile credit-card transactions with strong controls. Monitor and clear unbilled WIP; prevent stale WOs and reduce rework. Process Improvement & Automation Standardize and optimize the billing process to include partnering with upstream teams to ensure quality data and streamlined process. Reduce cycle time and errors; improve first-pass yield. Maintain SOPs, knowledge base, and training materials. Cross-Functional Collaboration Maintaining compliance to Arbon Quality Business Processes as they pertain to administrative procedures, and escalating issues that relate to other areas to the appropriate manager for resolution. Working with Leadership, develops performance metrics for the department and monitors performance of assigned staff, taking action to correct performance shortfalls in a timely and professional manner. Work with Collections on disputes/short-pays; feed root causes back to Operations. Partner with District Operations & Administrative teams to improve field closeout quality (POs, time/parts accuracy, attachments). Coordinate with IT/Systems on enhancements, defects, and release readiness. Assists other managers in staffing activities. May conduct initial screening interviews for off-site managers, as needed. SUPERVISORY RESPONSIBILITIES: Directly supervises 10-20 administrative staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. REQUIRED COMPETENCIES People-first leadership, coaching, and accountability Customer focus and problem solving Process rigor and attention to detail Collaboration and influence without authority Data-driven decision making and bias for action REQUIRED EDUCATION & EXPERIENCE Associate’s Degree or equivalent from two-year college or technical school; or three or more years related experience and/or training; or equivalent combination of education and experience. Four or more years of management and/or demonstrated leadership experience REQUIRED KNOWLEDGE / SKILLS: Strong organizational skills: able to manage deadlines, high volume work and multiple processes/projects, interdependencies of other functions, and strong attention to detail and accuracy. Strong capacity for prioritizing multiple work streams in a fast-paced environment; good judgment in escalations and decision-making, demonstrated problem-solving / troubleshooting mindset Professionalism, integrity, and confidentiality in leading employees and working with business and customer data. Experience managing reporting and responding and solutioning to trends: dashboards, KPIs, budgets. Excellent verbal & written communication and customer service skills; ability to communicate with all levels of stakeholders. Company Description: Arbon Equipment – A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity. We Offer: Arbon Equipment – A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package. Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

Posted 1 week ago

Vantage Data Centers logo
Vantage Data CentersDenver, Colorado
About Vantage Data Centers Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Accounting Operations Department Vantage Accounting Operations is a shared services team responsible for accurately and efficiently recording financial transactions while building positive financial relationships with customers and vendors across North America. The team coordinates the entry, review, and approval of day-to-day transaction processing in accordance with financial policies and department SLAs. The team members proactively engage in solving problems through close collaboration with internal and external stakeholders in the development and implementation of continuous process improvements by maximizing the use of our technology resources, and continuing education to improve accounting operational efficiency through assessing, standardizing, and streamlining day-to-day processes. The team behaves with integrity, synergy, flexibility, respect, and initiative. Position Overview This role will be based in: Denver, CO and is in alignment with our flexible work policy. (3 days on site required, 2 days flexible). Vantage is looking for a focused, thorough and impactful manager to lead the billing and collections functions and team and to oversee the completeness and accuracy of Vantage's revenue cycle in North America (US and Canada). This includes reviewing monthly recurring lease charges, utility charges and various non-recurring charges against customer leases and other contractual agreements. To achieve his/her mission, the manager will also be responsible for developing and deploying new tools and processes (variance analysis, billing calendars, checklists, KPIs, ledgers, etc.). Fruitful business relationships are critical at Vantage, hence the Manager will not only positively coach, mentor and develop the team handling the day-to-day financial activities of the organization, but will also evaluate, assess, propose and implement improvements to the current systems, processes and working methods in order to even better operate as a fast growing, world-class organization and ensure uniformity of the service to our customers and collaboration within other Finance teams, site operations, IT and sales. Essential Job Functions Leads and coaches a team of up to 4 specialists involved in billings, collection and cash application activities Coordinates all billing activities for Vantage's North America customer base (monthly recurring, utility, customer construction and non-recurring charges) Maintains, upgrades, deploys customer ledgers and databases for financial tracking purposes Works with the wider finance team to ensure financial reporting accuracy and contribute to an effective internal control environment Ensures compliance to Vantage standards and customer leases Assists with special projects involving the financial aspects of customer leases (integration, process changes) Collaborates with the customer experience, finance, IT, operations and sales teams to ensure we operate as efficiently and accurately as possible Duties Monitors and ensures that the monthly billing and revenue cycle is complete and accurate for North American customers, in accordance with the billing schedules Reads, summarizes, aggregates and reports on the financials aspects of customer contracts Understands, analyzes and monitors utility revenues and costs to maximize recoverability and adherence to contractual PUE Investigates and resolves any contractual irregularities or inquiries with customers or internal stakeholders Reviews invoices and conducts variance analysis Creates/approves customers leases parameters in Vantage's billing systems Validates revenue data against executed contracts reporting Maintains, upgrades, deploys customer ledgers and databases for financial tracking purposes Works closely with cross functional organizations to respond to customer inquiries, to investigate and resolve potential customer billing issues and disputes Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems Produces and appropriately files reports and other data sources that are necessary for SOX controls Provides input into the on-going development and support of billing systems, processes, and policies Collaborates with the budgeting and FP&A teams to ensure lease projections are adequately reflected to management Promote a strong culture of customer service and cooperation within the team Train, oversee, coach, develop, provide assistance to and evaluate the performance of team members. Regularly assess customer credit risk of existing and future customers and engage in collection activities as needed Maintain and regularly update the department’s SharePoint site, ensuring all content related to Accounts receivable, Billing and Cash Applications is current, well-organized and easy to navigate. Participates on projects and ad-hoc assignments as needed Researches and provides backup for external audit requests Participates in the capital tracking and billing of chargeable tenant improvement projects Works closely with the operations business office billing manager to review billing KPIs, trends, dashboards and other data points Job Requirements Accounting and/or Finance or equivalent academic credentials required. CPA designation a plus Experience working in a billing or a financial lease management role 5 years of relevant leadership experience in a similar team, required Data Center, construction, or real estate experience preferred, but not required Understanding of power infrastructure and utility billing processes is beneficial Self-starting, resourceful individual who takes initiative with limited direction Proficiency with technology in general, and more specifically Microsoft Office 365 (Excel, Outlook) Knowledge of Yardi Voyager an asset, but not required Experience and proficiency with understanding and summarizing complex lease contracts and billing data Responsive and flexible to succeed within a fast growing, collaborative, global and multi-location team environment Strong analytical skills with attention to detail and commitment to qualityin a high-volume and changing environment Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with customers, with a solid customer service focus. Ability to read and comprehend customer financial contracts and maintain confidentiality required Ability to read and speak French is a plus Travel required is expected to be less than 5% Additional Details Salary Range: $110,000 - $120,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations) This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown. #LI-Hybrid #LI-AG1 We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers. We’ll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon—we’re excited to find the right person and will keep the role open until we do!

Posted 2 weeks ago

Community Options logo
Community OptionsPrinceton, New Jersey
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are seeking a Billing Specialist in Princeton, NJ to be responsible for ensuring Community Options, Inc., is following all aspects and levels of federal, state, and local laws, regulations, and standards within the realm of billing and accounts receivable. The Billing Specialist is responsible for ensuring Community Options, Inc is in compliance with all aspects and levels of federal, state, and local laws, regulations, and standards within the realm of billing and accounts receivable. This person will collect Medicaid reimbursements by resolving discrepancies, adjusting claims, preparing reports, monitoring collections, and providing excellent customer service to internal staff and designated payers. This is not a remote position. Responsibilities Process initial claims from Therap or other applicable billing platforms by the process of examining, calculating, and or adjusting claims Maintain billing platform to ensure accuracy of financials and submitted billing Submit claims to payers manually or electronically Resolve a high volume of disputed claims by gathering, verifying, and providing additional information, following up on claims Monitor collections of receivables Monitor and resolve AR report receivables over 90 days old Monitor, process, and resolve appeals of receivables Monitor filing deadlines for each designated payer and ensure processing is completed in that timeframe Correct claims when errors occur (ex: ICD-10, Authorization number, etc.) Collaborate with branch office(s), claims processors, and billing department to ensure collection and resolve disputes throughout the lives of claims Maintain, develop, and update essential billing records Assist in preparation of reports required by regulatory agencies as directed by the medical billing supervisor Gather both private and Medicaid billing information by reviewing consumer records Resolve discrepancies by examining and evaluating data, identifying corrective steps Enter codes and verify data for computer processing Locate and notify designated payers of delinquent accounts by mail, telephone, email, or personal visits to solicit payment Answer designated payer questions regarding problems with their accounts Record information about financial status of designated payers and status of collection efforts Perform all other duties as required and assigned by administrator and/or supervisor Follow Community Option’s policies and procedures Follows federal, state, local laws, and regulations pertaining to home care services Create customer accounts and invoices in NetSuite Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation Additional tasks and responsibilities may be assigned Minimum Requirements High School Diploma or equivalent Minimum Requirements Minimum of two years accounts receivable/billing experience Excellent verbal, written, interpersonal, and communication skills Knowledge of general accounting principles Proficiency in Microsoft Word and excel Excellent oral and written communication skills State training as required Community Options orientation Valid driver's license with satisfactory driving record Working Conditions Ability to work in a fast-paced environment, handling multiple priorities Occasional overtime is required throughout the year Minimal hazards, general office working conditions Why Community Options? Competitive Insurance Benefits (Medical, Dental, Vision) Paid Holidays—Including a Birthday Holiday Generous PTO Employee Incentive & Discount Programs 403b Retirement Plan Incredible career growth opportunities If interested, please click Apply Now or Send Resumes to: Jason.Iadisernia@comop.org Community Options is an Equal Opportunity Employer M/F/D/V

Posted 30+ days ago

Manatt Phelps & Phillips logo
Manatt Phelps & PhillipsLos Angeles, California

$60,000 - $95,000 / year

MANATT, PHELPS & PHILLIPS LLP is one of the nation’s premier law and consulting firms known for quality and extraordinary commitment to clients & integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do. We currently have a great opportunity for a Legal Biller in our Los Angeles, Orange County, Washington D.C. or New York office. This position will process a large volume of bills on a monthly basis. Bills will need to be processed accurately and timely in accordance with billing professional instructions, client guidelines, and billing department policies and procedures. Essential Job Functions: Accurately and timely process high volume of bills each month, including complex bills with requirements such as split party billing and multiple discounts by matter for client-level bills. Familiarize self with special fee arrangements for clients and act as resource to billing professionals on how to best implement arrangements. Create and maintain accurate and up-to date client and/or billing professional specific billing instructions. Review client and matter setup for accuracy and consistency. Review and edit pre-bills according to billing professional instructions and client billing guidelines. Communicate effectively with billing professionals, assistants and clients to solve problems that arise during the billing process to ensure that bills are mailed timely. Escalate to the Lead Billing Specialist, if necessary, clearly articulating the issue and possible solutions. Actively listen to issues raised by billing professionals and offer suggestions to the Lead Billing Specialist on process changes that address the issues. Clearly articulate Firm’s billing policies, including policies on write-offs and carry forwards to billing professionals and their assistants. Monitor carry forwards and write-offs and alert Lead Billing Specialist of problems. Coordinate with Accounts Payable to ensure that all costs are captured timely, particularly in the case of an out-of-cycle invoice, such as when a closing occurs. Troubleshoot with Collections to resolve billing issues resulting in payment problems. Create billing schedules and bill and payment analyses as required. Assist with special billing projects as needed. Qualifications: Must have a minimum of two years of legal billing experience. Self-starter who proactively focuses on providing excellent and responsive client service. Quickly grasps processes and procedures and applies them to everyday tasks. Prioritizes and organizes workflow to complete tasks in a timely manner. Active listening skills and a systematic and structured approach to problem solving which results in the implementation of practical solutions. Adapts to different work styles and to changing circumstances while adhering to Firm policies and billing guidelines. Communicates effectively with all levels of the organization both verbally and in writing. Works well under pressure and stays focused on accomplishing the task. Exercises good judgment. Works well both independently as well as part of a team. Knowledge of billing systems such as Aderant or Elite. Experience with e-billing. Solid basic math skills, including adding, subtracting, multiplication, division and calculating percentages. Excellent spelling and grammar skills. Demonstrated proficiency with Word and Excel. Strong attention to detail and ability to follow instructions accurately. The base annual pay range for this role is between $60,000-$95,000. The base pay to be offered will vary and depend on skills and qualifications, experience, location and will also take into account internal equity. A full range of medical, financial and/or other benefits dependent on the position will also be offered. EEO/AA EMPLOYER/Veterans/Disabled Manatt is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, physical or mental disability, religion, creed, national origin, citizenship status, ancestry, sex or gender (including gender identity, gender expression, status as a transgender or transsexual individual, pregnancy, childbirth, or related medical conditions), age (over 40), genetic information, past, current, or prospective service in the uniformed services, sexual orientation, political activity or affiliation, genetic or and any other protected classes or characteristic protected under applicable federal, state, or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

Posted 3 weeks ago

Cheyenne Regional Medical Center logo
Cheyenne Regional Medical CenterCheyenne, Wyoming
Day in the Life of a Billing Specialist: This position is responsible for the timeliness and accuracy of patient account billing and payer reimbursement by ensuring that coordination of benefits is accurate, and that payer reimbursement is appropriate as agreed upon in our organizational payer contracts. The Billing Representative provides outstanding customer service to our customers and payer sources. Why work at Cheyenne Regional? 403(b) with 4% employer match ANCC Magnet Hospital 21 PTO days per year (increases with tenure) Education Assistance Program Employee Sponsored Wellness Program Employee Assistance Program Loan Forgiveness Eligible Here's what you will be doing: Pursues and participates in education for assigned payer to remain current with changes in the healthcare industry via payer websites, payer newsletters, webinar and attendance at assigned payer meetings. Reviews accounts each day in assigned Epic Work Queues and prioritize by dollar amount and timely filing rules to achieve the best possible reimbursement. Completes necessary research to submit claims to appropriate payer based on coordination of benefits and active coverage at time service was rendered. Evaluates payer remittance advice and/or explanation of benefits on denials for accuracy according to individual payer contracts. Maintains knowledge of Medicare, Medicaid, and all commercial insurance programs, including Medicare HMO’s and State Programs to include filing deadlines, billing requirements, and reimbursement methods. Composes and submits appeals to third party payers, appealing to the highest level to resolve account denial for proper reimbursement. Receives and researches patient, payer, attorney, and third party inquiries received through incoming calls and correspondence in a timely manner by reviewing all available information including payer remits, contracts, documentation, policies and procedures, and insurance laws to formulate an informative response and direct the account appropriately. Maintains or exceeds performance metrics according to job assignment focusing on reduction to Accounts Receivable Days and Denial Rates. Provides feedback to management on denial trends and claim edits to assist with process improvement and quality assurance within our billing software. Provides exemplary customer service and demonstrate positive communication skills in a courteous, accurate and honest manner. Desired skills: Knowledge and understanding of Federal and State billing and coding regulations and compliance Knowledge and understanding of HIPAA Ability to multitask with a high attention to detail Must have the ability to type a minimum of 40 wpm Ability to handle cash Knowledge of medical terminology and coding Here’s what you will need: High school diploma (or Equivalent Certificate from an accredited program) or higher degree Six (6) months of or more of customer service and/or monetary transaction experience Nice to have: Completion of Billing/Coding Program with Certification Healthcare and/or insurance billing experience Home care billing experience About Cheyenne Regional: Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health. Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!

Posted 30+ days ago

Renaissance Financial logo
Renaissance FinancialSt Louis, Missouri
About Renaissance Financial Renaissance Financial is a comprehensive financial services firm with locations in St. Louis, Overland Park, Omaha, Phoenix, and Salt Lake City. Our Mission: Using creative business and personal planning, we help our clients achieve financial freedom… one opportunity at a time. Our true team approach and entrepreneurial atmosphere set us apart from other firms in our industry. Joining our close-knit team at Renaissance Financial will inspire professional growth through numerous opportunities while creating a lasting impact on our organization and community. We support and reward our staff through team outings and industry leading benefits because we sincerely care about the well-being of our team members. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The mission of this full-time position is to deliver exceptional support and service to financial advisors and their teams by ensuring accurate, timely, and efficient billing operations. You will maintain clean and reliable data systems, processing account changes with precision, and producing customized reports for advisors. Through proactive communication, ongoing audits, and collaborative problem-solving, you will facilitate seamless billing cycles. Primary Responsibilities Process account openings in Orion and Client Info Table Process service requests such as address changes, billing updates, householding forms, e-delivery enrollment, fee exception requests Handle Advisor billing requests and questions Send deposit files to Cetera to process Sales Bases Credits every week Set up and maintain Orion logins for advisors and staff Assist Advisors in report development Audit Registration Types in Orion for consistency Audit product classifications in Orion Process advisor changes, terminations, reassignments Audit existing Households and fee schedules with advisors – utilize queries in Orion Provide training to new advisors and staff as needed Develop timeline for quarterly billing based on Securian’s compensation calendar Develop billing manual, incorporate billing Dashboard in Orion Build in process for delivering statements via mail or e-delivery Produce Quarterly Update statements for all clients, ensure accuracy of delivery method Participate in special projects that are designed to keep databases organized with clean and accurate data. Essential Characteristics Strong organizational skills and attention to detail in such things as composing, typing, and proofing materials, establishing priorities and meeting deadlines. Excellent initiative, ability to learn quickly and work independently. Knowledge of data gathering and reporting procedures. Ability to manage multiple projects and meet changing deadlines. Strong organizational and problem-solving skills to ensure excellent client service and expedient business processing. Ability to interact and communicate with individuals at all levels of the organization. Education, Training & Experience Bachelor’s degree (preferred) Associate’s degree (required) 3-5 years working in Finance/ Accounting or similar (required) Registrations Required If you do not have the licenses listed below, you will be required to obtain the licenses within your first year of employment. SIE Series 7 Series 66 Computer Equipment & Software Microsoft Suite Excel Outlook Word PowerPoint Orion Technology Salesforce Typing of at least 40 wpm Working Conditions Business professional office environment. Standard 40-hour work week. We are committed to providing an accessible work environment. If you need accommodations during the application or employment process, please let us know. Benefits and Incentives Employer provided 401k contribution (up to 10% based on team member eligible compensation annually). Employer Paid Medical Insurance. Potential for Annual Variable Compensation and Bonuses. Employer Licensing Coverage and Growth Opportunities.

Posted 2 weeks ago

UMass Memorial Health logo
UMass Memorial HealthWorcester, Massachusetts

$19 - $30 / hour

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $19.10 - $30.14 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations . Schedule Details: Monday through Friday Scheduled Hours: 8am-4:30 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5418 Pre Billing and Claims Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Supports the timely and accurate submission of claims using provided reference material to resolve claim edits supporting timely claim submission. I. Major Responsibilities: 1. Prioritizes standards and guidelines to perform pre-billing and claims submission processes utilizing assigned work queues. 2. Sorts, distributes and processes primary and secondary paper claims. Ensures appropriate attachments are included leveraging available technology if possible. Documents action taken as appropriate in the Hospital Billing revenue cycle management system. 3. Submits electronic claims using the claims submission system in accordance with payer requirements. 4. Resolves edits in the claim submission application. 5. Uses provided reference material to troubleshoot edits and gain additional understanding of payer claim submission requirements. 6. References payer websites as needed to acquire knowledge and understanding of appropriate follow up actions. 7. Communicates and works with other team members collaboratively to understand and resolve claim edits and issues. 8. Escalates trends and additional edits internally, to promote claim accuracy and quality applicable to Hospital Billing Revenue Cycle management system, claim submission system, and payor claims processing systems. 9. Utilizes payer websites to identify claim submission requirements and communicate accordingly. 10. Works specialty claims according to instruction and work with departments to resolve issues on a timely basis. 11. Meets established productivity standards. 12. Facilitates and promotes the sharing of knowledge and content throughout departments. 13. Participates in cross training to optimize billing resources. 14. Maintains and fosters an organized, clean, and safe work environment. 15. Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment. 16. Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. High School diploma Experience/Skills: Required: 1. Previous Revenue Cycle knowledge in one of the following areas including PFS, Customer Service, Cash Posting, Financial Assistance, Patient Access, HIM/Coding and/or 3rd party Reimbursement. 2. Ability to perform assigned tasks efficiently and in timely manner. 3. Ability to work collaboratively and effectively with people. 4. Exceptional communication and interpersonal skills. Preferred:1. One or more years of experience in health care billing functions. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Posted 4 days ago

North Central Health Care logo
North Central Health CareWausau, Wisconsin

$21 - $23 / hour

The Patient Billing Representative Opportunity: The Patient Billing Representative is responsible for accurate and timely billing of inpatient, outpatient, and ancillary services to commercial insurers, Medicare/Medicare Advantage, Medicaid/Medicaid HMOs, Workers’ Compensation/Liability carriers, and self-pay accounts. This position monitors accounts receivable, follows up on denials and underpayments, and ensures compliance with payer requirements, regulations, and organizational policies. The role also provides customer service to clients, families, and external parties regarding billing inquiries, payment arrangements, and account resolution. Compensation and Benefits: The starting pay range for this role is $21.47 to $23.37, based on education and experience. This job is full-time and in person. PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, employee assistance program, newly updated facility, and more. As a full-time employee of NCHC, you would be eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.95% and NCHC will match this at 100% each pay period! What Qualifies You: Required: High school diploma or equivalent. Minimum of 1 year of experience in healthcare billing or revenue cycle functions. Preferred: Associate degree in Health Information, Business, or a related field. Experience with behavioral health billing and multiple payer types. In evaluating candidates for this position, North Central Health Care may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. What a Patient Billing Representative does at NCHC: Prepare and submit accurate claims to third-party payers and self-pay clients, ensuring compliance with payer rules and filing deadlines. Rebill claims when necessary; submit secondary and corrected claims electronically or on paper as required. Process refunds as necessary. Audit self-pay bills to confirm accuracy and compliance with Wisconsin Administrative Code. Monitor accounts receivable aging; research and resolve unpaid claims over established time thresholds. Review payments, denials, and explanation of benefits (EOBs) for accuracy and appropriateness. Initiate appeals, adjustments, transfers, write-offs, and refunds in accordance with policy. Collaborate with collection agencies, when applicable, to ensure proper handling of accounts. Investigate and resolve claim denials, underpayments, or incorrect reimbursements. Communicate with insurance companies, providers, and internal departments to resolve billing and authorization issues. Respond to client inquiries via phone or email, providing explanations of charges and account balances. Communicate with external customers and families to provide itemized statements or resolve billing questions. Work closely with Patient Access, Health Information Management, Utilization Review, Credentialing, and other departments to ensure accurate payer setup and claim resolution. Process bankruptcy and probate according to established guidelines Perform other duties as assigned. About North Central Health Care: Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs approximately 775 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at www.norcen.org/careers to learn more. In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.

Posted 1 week ago

Servpro logo
ServproMilpitas, California

$73,000 - $83,000 / year

SERVPRO of Palo Alto is hiring an Office Manager ! Benefits SERVPRO of Palo Alto offers: Competitive compensation Medical, Vision, Dental Career progression Professional development And more! As the Office Manager , you will be responsible for managing, training, and motivating the SERVPRO® office team. You will oversee all accounting functions, administrative activities, and ensure customer satisfaction. Key Responsibilities Assist in hiring office personnel and ensure employment best practices and compliance Manage the training and development plans for office team Oversee performance management for office team Deliver financial reporting as needed Verify and analyze franchise performance reports Assist with office staffing and compensation plan as needed Position Requirements High school diploma/GED; Associate degree or Bachelor’s degree preferred At least 1 year of management and/or supervisory experience At least 3 year of customer service and/or office-related experience At least 3 years in Xactimate billing for Mitigation related jobs Excellent written and verbal communication skills Exceptional organization and planning capabilities, strong attention to detail Skills/Physical Demands/Competencies This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them. Flexible work from home options available. Compensation: $73,000.00 - $83,000.00 per year Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Posted 30+ days ago

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Delta Dental of WIStevens Point, Wisconsin
Come Grow with US! Delta Dental of Wisconsin has been serving our communities, families, and businesses for 50+ years. We have been successful for so long because our people and our culture set us apart; in the way we work together, work with our customers, as well as how we treat our employees. Delta Dental of Wisconsin has continued to grow and we want you to Come Grow with Us! This position is based in Stevens Point, WI. Delta Dental of Wisconsin offers a comprehensive benefit package which includes health and dental insurance, employer match within our 401(k) retirement plan, and a generous Paid Time Off program. You do not want to miss this opportunity, apply today! In this role, our Billing & Enrollment Specialist will: Maintain knowledge of Wyssta’s policy processing agreements for all Wyssta clients Process payment information updates to policyholder accounts and/or complete payment transactions Process enrollment applications and changes to enrollment from paper, web, image or phone contact in accordance with established procedures using multiple systems Responsible for accurate application of individual consumer premium payments Generate invoices for applicable consumers and ensure accuracy of invoices sent out Respond promptly and professionally to inquiries from internal and/or external consumers relating to enrollment and billing inquiries; customer service may be provided by telephone, web, email or other types of communication Participate in team meetings and training sessions Research and resolve billing or payment discrepancies, communicating solutions to consumers Work collectively with other members of the Billing & Enrollment team to document processing policy steps and identify process improvements Attend and participate in meetings and/or projects as assigned by Leadership Education/Experience/Personal Requirements Associate degree in business or related field and one year of related business experience or equivalent combination Knowledge of Delta Dental’s contract structures and policy requirements preferred Must have or be willing to obtain the Accident and Health License Demonstrated proficiency with MS Office Suite applications Strong interpersonal, written and oral communication skills Self-motivated and directed Ability to effectively prioritize and execute tasks Must be well-organized and have a strong attention to detail Strong customer service orientation Experience working both in a team-oriented, collaborative environment and independently Ability to operate general office equipment including a computer keyboard, mouse and other computer components

Posted 1 week ago

Paul Davis Restoration logo
Paul Davis RestorationJacksonville, Florida

$50,000 - $70,000 / year

Benefits: Medical, Dental, & Vision Benefit Offerings 401(k) matching Employee discounts Paid time off Training & development Wellness resources Join Our National Team as a Billing Analyst! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, is seeking a new Billing Analyst. This position is primarily responsible for processing monthly franchisee billing and for recording franchisee cash receipt transactions. This role will also assist with franchisee communication to provide billing support and answer other questions, as needed. Position: Billing Analyst Reports to: Finance Team Location: Jacksonville, FL Salary Range: $50K - $70K annually KEY RESPONSIBILITIES: Process franchisee billings and invoices Manage electronic payments and process cash receipts Communicate and correspond with Job Cost Accountants (JCA’s) and Franchise Owners regarding billing questions Ensure proper billing support is accessible and published online for review Maintain customer data and distribution lists Record and post journal entries Manage the processing and administration of Versapay, Bizzabo, and Paypal Document processes and assist with the maintenance of Sage Intacct contract billing files Assist with the preparation of monthly financial statements and monthly financial packages Prepare ad hoc financial reporting requests, other analyses, and special projects requested by management Assist with financial and SOX audits Perform duties in compliance with GAAP, company policies and procedures, internal controls, and Sarbanes-Oxley requirements Work under the direction of the Accounting Manager Other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES: Knowledge of Microsoft Office applications (Teams, Outlook, Word, Excel, OneDrive, SharePoint) Knowledge of accounting fundamentals Knowledge of finance-related systems Excellent communication skills (written and oral) Math skills Analytical and problem-solving skills Stress management and composure skills Ability to learn and operate our primary finance-related systems: Sage Intacct Ability to read and understand technical forms and financial reports Ability to create reports and documents Ability to follow processes and procedures pertaining to the department and company Ability to work office equipment (fax, scanner, printer, phone system, computers) Ability to work independently Ability to work under specific time deadlines Ability to pass and maintain a satisfactory background check Ability to maintain a high level of confidentiality Ability to follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics Required Education and Experience : Associate's degree in accounting or related field 3 plus years’ experience in a billing or accounting role Preferred Education and Experience: Bachelor’s in accounting Experience processing billing or other AR transactions 2 plus years of Excel experience Experience with a franchise industry Experience within the restoration and/or construction industry in an accounting role Physical Requirement: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to stay in a stationary position up to 100% of the time The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer Must be able to observe and perceive information on a computer and documents Must be able to communicate and converse with customers over the phone Occasionally will lift up to 10lbs Ability to safely operate a motor vehicle Work Environment: The employee will be working remotely in their home office and at the corporate office, and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employee must have access to a stable internet connection when working out of office. Employee must use provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision. Travel: This position may require up to 5% travel. This position may require travel for company meetings and events, and training. Reasonable Accommodation for Disability Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer. Disclaimer Paul Davis Restoration is an equal opportunity employer . Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Flexible work from home options available. Compensation: $50,000.00 - $70,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do. Our Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need. Our Values: Deliver What You Promise Respect The Individual Have Pride In What You Do Practice Continuous Improvement Our Mission: To provide opportunities for great people to deliver Best in Class results

Posted 2 weeks ago

McGlinchey Stafford logo
McGlinchey StaffordJacksonville, Florida
Essential Duties and Responsibilities: Review client billing guidelines and manage appropriate rates in e-billing systems. Maintain a list of special arrangements, billing guidelines, attorney preferences, billing rates, fee caps, formatting and expense requirements for client/matters and ensure these requirements are adhered to. Work with attorneys and the billing team to ensure e-bills are prepared accurately in accordance with clients' outside counsel guidelines. Submit timekeeper data to clients for approval via email or e-billing system. Work with Legal Electronic Data Exchange Standard (LEDES) format for invoice submissions to clients. Submit e-bills to clients and verify successful transmission. Assist e-billing appeals team, attorneys, and billing team to address invoice reductions and appeals for assigned invoice submissions. Request budget information from to provide to the client for approval Generate reports for analysis of financial and historical data. Map new or existing clients in BillBlast to ensure compliance with specified billing requirements. Resolve complex billing issues by working with the attorneys and clients. Submit invoices with complex billing requirements, including flat fees, phase billing and multi-payor set up. Update BillBlast by documenting progress of pending issues with invoices. Access and prioritize work load to meet deadlines. Work with e-bill vendors to resolve issues with invoice submissions and user accounts on behalf of attorneys and staff. Manage special projects and other duties as requested and assigned Qualifications and Prior Experience: Knowledge of legal time and billing software (Aderant and BillBlast) is preferred Professional oral and written communications skills. Attention to detail and accuracy in all day-to-day activities. Demonstrate initiative to proactively identify problems and take action to remediate. Willingness and ability to function as part of a team. Ability to prioritize and execute on a diverse range of tasks. Knowledge and understanding of general accounting policies and procedures. Proficiency in Excel and Microsoft Office applications.

Posted 2 weeks ago

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WellwardLexington, Kentucky

$16 - $18 / hour

Benefits: 401(k) Dental insurance Employee discounts Health insurance Paid time off Vision insurance Wellward is seeking the perfect professional for our Insurance Authorizations and Billing Specialist position! Wellward Medical is seeking a full time Insurance Authorizations and Billing specialist (preferably with experience using eClinicalWorks EMR). The Authorizations and Billing Specialist will be responsible for all benefit and prior approval for interventional procedures, diagnostic testing, and surgeries ordered by the clinicians at Wellward. This individual must be able to work independently and in a non-supervised environment. The position will advise providers on procedure guidelines and other day-to-day clinic needs. Even though this is an independent position, Wellward is a team oriented environment and the candidate must be able to work with the team when needed. At Wellward our work values are Greatness, Resilience , Innovation and Teamwork . While we always prefer to have our team members on site, the right candidate may be considered for working remotely. Insurance Authorizations and Billing Job Responsibilities: Obtain insurance authorizations for all in-office services, outside diagnostic testing, durable medical equipment and surgeries Maintain current knowledge of payer specific requirements for authorization submission, authorization appeals, and authorization resolution Making appropriate/ consistent documentation on all accounts worked Track trends for authorization denials - develop and communicate strategies to avoid repeated denials to clinicians and the management team Address patient concerns and questions in a professional and courteous manner Maintain strict confidentiality; adhere to all HIPAA guidelines/regulations. Training is provided! Provide support to other team members as needed for general billing support, account collections, and other tasks as they are identified Insurance Authorizations and Billing Job Qualifications/ Skills: 2+ years of experience with obtaining insurance authorizations for medical services The ideal candidate is a self-motivated individual who can work efficiently and effectively without 'micro-management' Experience with eClinical Works is ideal but not required Detail Oriented Professionalism Collaborator Exceptional Customer Service and Interpersonal Skills Job Type: Full-time- Monday through Friday 8:30am-5pmPay: $16-$18 per hour TEAM WELLWARD BENEFITS Medical Insurance 401(k) w/company match- Safe Harbor Dental/Vision. Paid Holidays Paid Time Off Service/Merchandise Discounts Dynamic and Positive Work Culture Team Wellward Apparel & More! Benefits subject to change/qualifications required to be eligible Compensation: $16.00 - $18.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Wellward is more than a clinic – it’s a new way to think about healthcare. With a focus on regenerative medicine our experienced team examines each patient’s case with an innovative, targeted eye. Through advanced techniques and a personally tailored approach, we treat the structural cause of pain and injury with non-surgical orthopedic options. We will transform your everyday experience.

Posted 2 weeks ago

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GrayRobinson BrandingLakeland, Florida
GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening for a Legal Billing Analyst to be based in one of our Florida offices. This position provides full-service support for all legal billing functions to an assigned client portfolio. Law firm experience is required. Primary duties include processing monthly client bills, completing electronic billing, and generating reports. The successful candidate will have 2+ years’ billing experience in a fast-paced, professional law firm environment, and possess strong analytical and problem-solving skills. Necessary skills also include advanced skills in Microsoft Excel, with law firm billing software and third-party E-billing software a plus. We provide an extensive employment package, including a competitive salary and comprehensive insurance benefits. GrayRobinson is an equal opportunity employer.

Posted 30+ days ago

Donato Technologies logo
Donato TechnologiesDallas, Texas

$60+ / hour

Greetings from Donato Technologies Inc. We have an immediate opening with my client. If you are looking for a new project, please send me a copy of your updated resume Job Title: Sr. Oracle BRM (Billing and Revenue Management) Professional Remote Job Duration: 12+ Months Job Description: We are seeking an experienced Oracle Communications Billing and Revenue Management (BRM) senior developer for an Remote position. The ideal candidate will have 3-10 years of experience in designing, implementing, and optimizing BRM solutions. Key Responsibilities: · Design and architect Oracle BRM solutions to meet complex business requirements · Provide technical leadership and guidance to development teams · Optimize BRM system performance and scalability · Collaborate with stakeholders to define and implement BRM strategies · Ensure seamless integration of BRM with other enterprise systems · Develop and maintain BRM system documentation · Troubleshoot and resolve complex BRM issues Required Skills and Experience: · 12-15 years of experience in Oracle BRM architecture and implementation · Strong expertise in Oracle BRM 7.x/12.x/15.x architecture and modules (pricing, billing, invoicing, payment) · Proficiency in SQL, PL/SQL, Java, and shell scripting · Good understanding of real-time rating, balance management, and upstream system integrations with BRM over REST APIs · Knowledge of pricing catalogue configurations using PDC (Pricing Design Center) · Understanding of business use cases for BRM implementations · In-depth knowledge of BRM system components and architecture · Expertise in BRM database design and optimization · Strong understanding of BRM business processes and workflows · Experience with BRM integration and customization · Familiarity with telecom industry standards and practices · Excellent problem-solving and communication skills Preferred Skills: · Oracle BRM certification · Experience with data migration projects in BRM environments and experience with BRM's Conversion Manager Tool (CMT) · Knowledge of Pricing Design Center (PDC) configuration · Familiarity with real-time rating and Batch Rating Jennifer Sampson Technical Recruiter ....................................................... DONATO TECHNOLOGIES, INC 12100 Ford Rd, #306, Dallas, TX 75234 Email: jenny@donatotech.com Web: www.donatotech.net This is a remote position. Compensation: $60.00 per hour DONATO TECHNOLOGIES WAS FOUNDED IN 2012, WE SPECIALIZE IN STAFFING, CONSULTING, SOFTWARE DEVELOPMENT, AND TRAINING ALONG WITH IT SERVICES. INFORMATION TECHNOLOGY REMAINS OUR STRENGTH! We partner with clients, appreciate, and understand their business needs and bring them the most innovative and relevant technology solutions available. Our experience has made us who we are today. We have partnered with a lot of clients and built technology that powers their business. Careers At Donato Technologies, Inc., we unite top-tier talent within a creative, collaborative, and supportive atmosphere, transforming daunting challenges into enjoyable and rewarding pursuits.As a valued member of our team, you’ll experience unparalleled opportunities to engage with both clients and cutting-edge technology. We serve as the ultimate destination for talented individuals with aspirations and ambitions, addressing companies’ growth needs comprehensively. We hold our clients, consultants, and talent in the highest regard. If you’re prepared to embark on a career in the technology fast lane, Donato is your ideal destination.

Posted 30+ days ago

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Bluebird Home HealthMeridian, Idaho
JOB SUMMARY Responsible for managing accurate, timely completion and submission of all the billing, collections, and accounts receivable functions for agency(s). DUTIES & RESPONSIBILITIES Ensures reimbursement through efficient billing and collections operations and effective accounts receivable management. Provides oversight and approval of claims audits and processing. Conducts final billing audit and issues assignments to pre-billing team when findings require further documentation. Ensures that billing and patient accounts record systems are maintained in accordance with generally accepted accounting principles and in compliance with state, federal and Joint Commission regulations. Maintains comprehensive working knowledge of payer contracts and ensures that payers are billed according to contract provisions. Represents and acts on behalf of agency in resolving conflicts with payers. Advises Executive Director in matters of accepting/declining problematic payers. Maintains comprehensive working knowledge of government billing regulations including Medicare and Medicaid regulations and serves as a resource for appropriate agency personnel. Monitors aged accounts receivables and resubmit bills to overdue accounts, submits seriously overdue accounts to collection agencies for collection, and prepares bad debt reports for weekly meetings. Gathers, collates, and reports key billing information to billing team. Works with Executive Leadership Team in strategizing monthly, quarterly and annual goals for optimized billing efficiency. Collaborates with the Executive Director in successfully reconciling the billing system reports with the general ledger. Reconciles Medicare quarterly reports produced by the fiscal intermediary with the billing information system, and prepares the annual Medicare cost report for Executive Director review. Supervises the use of the billing information system and maintains a comprehensive working knowledge of the system including upgrades and enhancements. Supervises and reconciles cash receipts and bank deposits according to policy. Establishes and maintains positive working relationships with patients, family members, payers and referral sources Protects the confidentiality of patient and agency information through effective controls and direct supervision of billing operations. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) Associate's degree in Accounting, Business Administration or related field, Bachelor’s degree preferred. At least three years’ experience in health care billing and collections management preferably in home care operations. Billing information systems knowledge required. Knowledge of corporate business management, governmental regulations and Joint Commission standards. Ability to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills. Demonstrated capability to accurately manage detailed information. Able to deal tactfully with patients, family members, referral sources and payers. Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

Posted 30+ days ago

Secretariat logo
SecretariatChicago, Illinois
Chart Your Journey at Secretariat From a collaborative culture to teammates who will always be by your side, find a career that will grow with you. Deliver your impact at Secretariat. Secretariat is your source for independent expert advisory services. Secretariat specializes in international arbitration, general commercial arbitration/litigation, forensic accounting, economic damages, construction, and government contracting. Secretariat’s experts maintain integrity, quality, and objectivity when solving complex disputes, delivering detailed analyses, and articulating meaningful results in a clear and concise manner. We are looking for a Billing Analyst to join our rapidly growing global firm in Chicago, IL. This person will be responsible for coordinating all client invoicing activity in a timely and accurate manner, globally. RESPONSIBILITIES Prepare, compile and distribute monthly bills to clients for services provided, in a multi-entity, multi-currency, global environment Review contracts and engagement letters to verify client guidelines, billing rates, fee arrangements and other details Track all invoice activity in relevant systems. Maintain accurate records and management reports Communicate clearly and succinctly with clients, vendors, and business leaders including Managing Directors, CFO and accounting team Review accounts and balances, identifying any potential inconsistencies Accurately input incoming payments and revise open invoices as required by the business Assist with A/R reporting and collections as needed Issue credit memos as needed Account for discounts, split billing and other unique billing situations Set up new clients and engagements in accounting system Provide timely solutions and answers as issues or questions arise Assist other members of the Finance & Accounting team in preparation for close, audits, board meetings, and other events QUALIFICATIONS 2-3+ years of professional work experience in cash application and collections Undergraduate or Associates degree in Accounting or Finance preferred Strong knowledge of accounts receivable function and standards Attention to detail and ability to perform data entry with a high degree of accuracy Strong Microsoft Office skills (e.g., Word and Excel) Experience working with enterprise financial applications – Workday preferred Strong communication skills / customer service mindset Comfortable working within deadlines and timelines Willingness to adapt and adopt new processes and functions Outstanding written and oral communication skills, ability to express complex situations clearly and succinctly Prior experience in a similar role within a professional services business is required, preferably within a law firm Familiarity with Time & Expense contracts, percentage billing, and billing multiple parties on a single invoice highly preferred Authorized to work in the US with no need for sponsorship in the future A rewarding career above all There are a lot of fine consulting firms out there. But when everything is on the line, it takes a unique combination of skill and savvy to succeed under pressure. Our culture and people are driven by passion, pride, and performance. Passion for the clients we serve, the work we deliver, and the communities we live in. Pride in our cohesive team recognized for excellence and trusted to perform in the most challenging situations. And our track record of outstanding performance across all of our disciplines speaks for itself. Our people are motivated to be the best in everything they do – from our approach to making the complex simple to the way we mentor our up-and-coming talent to become trusted experts early in their careers. To learn how Secretariat collects, uses, and protects your personal information during the recruitment process, please review our

Posted 2 days ago

Servpro logo
ServproMidlothian, Virginia

$20 - $23 / hour

Responsive recruiter Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance For more than 35 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake, Newport News and Arlington area! This locally owned and operated, family-run business started from the ground up to become one of the largest, most stable, and well-respected disaster restoration companies on the East Coast. Though we are ever-growing, we still maintain a close-knit, family environment, and truly pride ourselves on the collective goal of helping people through their fire and water disasters. As deemed one of the Top Workplaces in Richmond and Chesapeake, our SERVPRO team will actively invest in the development and advancement of your career, while you enjoy the gratifying experience of helping people through difficult situations. We invite you to join our team, or rather our Team Bahen family, and feel the accomplishment of directly impacting our community by helping making fire and water damage “Like it never even happened.” Our company offers a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment. We are currently seeking an experienced Billing Specialist to join our team in Midlothian, VA . The ideal candidate will perform accounting tasks related to the preparation and billing of restoration, reconstruction, and related services, while possessing a problem-solving attitude and a strong sense of ownership. If you're organized, deadline-driven, and have a passion for accuracy in financial processes, you will thrive in this team-oriented work environment. Key Responsibilities: Customer Billing: Prepare and process daily billing for restoration, reconstruction, and related services, ensuring all customer files are complete and accurate prior to invoicing. Work with customers and SERVPRO employees to efficiently resolve any invoicing questions or disputes. Maintain accurate customer correspondence files related to billing activities. Assist Accounts Receivable Specialist with accounting tasks associated with accounts receivable processing. Purchase Orders: Issue purchase orders as requested for any purchases or subcontractor services. Accounts Payable Support: Process daily invoices, ensuring appropriate approval according to company policies. Record receipts and expenses on a daily basis, verifying that sales tax is paid correctly. Review and process monthly payment for Sales & Use Tax. Reconcile vendor statements and credit card accounts monthly, ensuring all entries are accurate and complete. Follow up on missing receipts and purchase orders to resolve discrepancies. Research and resolve discrepancies on invoices and statements in coordination with relevant team members. Reconcile franchise reports and process monthly royalty payments. Process requests for employee purchase/credit cards, ensuring proper approval is received. Respond to vendor inquiries via phone and email promptly and professionally. Administrative & Miscellaneous: Maintain an organized filing system for all billing and accounts payable documents. Prepare ACH and check runs on a weekly basis to ensure timely payment of invoices. Monitor bank accounts daily to identify and address any unauthorized transactions. Provide supplemental support for any other accounting or billing tasks as needed. Position Requirements: 2+ years of high-volume Billing and/or Accounts Receivables experience, restoration or insurance industry experience preferred Proven work experience in the accounting field, preferably with Accounts Receivable or Billing experience Strong knowledge and experience with QuickBooks and MS Excel Solid knowledge of bookkeeping and accounting principles, laws and regulations Ability to multi-task, prioritize work and manage deadlines with a strong attention to detail Superb communication skills, with ability to professionally interact with customers and SERVPRO employees Formal Education/Training: High school diploma/GED Associate's degree in accounting not required but preferred Physical and Work Environment Requirements: This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Normal Working Hours, Additional Working Hours, and Travel Requirements: This is a full-time position working in-office 7:30 a.m.- 4:30 p.m. or 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever. Compensation: $20.00 - $23.00 per hour Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Posted 2 days ago

Secretariat logo
SecretariatHouston, Texas
Chart Your Journey at Secretariat From a collaborative culture to teammates who will always be by your side, find a career that will grow with you. Deliver your impact at Secretariat. Secretariat is your source for independent expert advisory services. Secretariat specializes in international arbitration, general commercial arbitration/litigation, forensic accounting, economic damages, construction, and government contracting. Secretariat’s experts maintain integrity, quality, and objectivity when solving complex disputes, delivering detailed analyses, and articulating meaningful results in a clear and concise manner. We are looking for a Billing Analyst to join our rapidly growing global firm in Houston, TX. This person will be responsible for coordinating all client invoicing activity in a timely and accurate manner, globally. RESPONSIBILITIES Prepare, compile and distribute monthly bills to clients for services provided, in a multi-entity, multi-currency, global environment Review contracts and engagement letters to verify client guidelines, billing rates, fee arrangements and other details Track all invoice activity in relevant systems. Maintain accurate records and management reports Communicate clearly and succinctly with clients, vendors, and business leaders including Managing Directors, CFO and accounting team Review accounts and balances, identifying any potential inconsistencies Accurately input incoming payments and revise open invoices as required by the business Assist with A/R reporting and collections as needed Issue credit memos as needed Account for discounts, split billing and other unique billing situations Set up new clients and engagements in accounting system Provide timely solutions and answers as issues or questions arise Assist other members of the Finance & Accounting team in preparation for close, audits, board meetings, and other events QUALIFICATIONS 2-3+ years of professional work experience in cash application and collections Undergraduate or Associates degree in Accounting or Finance preferred Strong knowledge of accounts receivable function and standards Attention to detail and ability to perform data entry with a high degree of accuracy Strong Microsoft Office skills (e.g., Word and Excel) Experience working with enterprise financial applications – Workday preferred Strong communication skills / customer service mindset Comfortable working within deadlines and timelines Willingness to adapt and adopt new processes and functions Outstanding written and oral communication skills, ability to express complex situations clearly and succinctly Prior experience in a similar role within a professional services business is required, preferably within a law firm Familiarity with Time & Expense contracts, percentage billing, and billing multiple parties on a single invoice highly preferred Authorized to work in the US with no need for sponsorship in the future A rewarding career above all There are a lot of fine consulting firms out there. But when everything is on the line, it takes a unique combination of skill and savvy to succeed under pressure. Our culture and people are driven by passion, pride, and performance. Passion for the clients we serve, the work we deliver, and the communities we live in. Pride in our cohesive team recognized for excellence and trusted to perform in the most challenging situations. And our track record of outstanding performance across all of our disciplines speaks for itself. Our people are motivated to be the best in everything they do – from our approach to making the complex simple to the way we mentor our up-and-coming talent to become trusted experts early in their careers. To learn how Secretariat collects, uses, and protects your personal information during the recruitment process, please review our

Posted 2 days ago

C logo
C&C Lift TruckEdison, New Jersey
C&C Lift Truck is a growing forklift dealership. We are looking for a Dispatcher/Billing Clerk who is ready for a challenging and rewarding opportunity at our company. The Dispatcher/Billing Clerk serves as the liaison between C&C Lift Truck and the customers, ensuring day-to-day customer service and support is executed. The Dispatcher/Billing Clerk provides ongoing support to customer accounts and technicians. This individual assigns jobs to technicians and coordinates their daily schedule and other work activities. They are also actively involved in maintaining positive customer communication and satisfaction. Benefits include: Eligibility for overtime with management approval Paid holidays after six months of employment 1 Week PTO Time After One Year of Employment, Thereafter, Following the PTO Outlined in the Employee Handbook Earned Sick Leave per Year up to 40 Hours As Outlined in the Employee Handbook Optional Medical & Dental Benefits Optional 401(k) plan – quarterly based enrollment Responsibilities: Handles incoming service calls via phone and email. Provides real time updates to customers on expected service dates ETAs on returns, etc. Provides updates to customers when technician was scheduled but is unable to perform service work at customer site. Utilizes a proactive approach to customer service, anticipating needs and potential issues; resolves customer complaints in a timely manner. Manages assigned technicians to ensure effective completion of day-to-day service operations. Coordinates technician schedules to align customer account needs and technician capabilities. Opens Workorders for technicians in a timely fashion. Sets Technicians schedules by no later than 3 pm daily and informs scheduled customers. Codes Workorders with correct Unit ID, Make Model and Serial Numbers. Follows all special billing procedures for major accounts, including verifying correct POs are provided & entered into Workorders, work is accepted through customer portals, and amounts match approved work Manages overall job progress, ensuring field technicians are diagnosing problems within two hours of arrival at customer locations; makes recommendations for technicians to utilize the assistance of technical communicators in troubleshooting complex issues. Works with technicians to resolve problems making every effort to ensure he/she fully completes each job assigned. Establishes regular communication with account managers to resolve any ongoing issues with customers’ accounts. Works closely with the Parts Department to acquire correct parts and pricing and attached correct labor time to each repair. Schedules monthly preventive maintenance work to ensure PM completion rate goals are met. Monitors technicians’ timecards, maintaining accurate records for customer invoicing. Adjusts technician timecards in Tinnacity daily to correct and minimize unbilled or standby time. Reviews and submits technician payroll information to front office. Ensures technicians follow all work order procedures, keeping accurate time and parts on job, filling out PM checklists, obtaining customer signatures, closing out day, and completing jobs. Managing work in process to ensure all work orders are completed involved in a timely manner. Approves, codes, and processes jobs to ensure labor and parts detail are complete and accurate; reviews parts and labor captured on jobs and ensures jobs are closed out with accurate information in the system. Maintains professionalism on the job. Additional Responsibilities: Schedules service vehicle repairs and PMs, coordinating with technicians. Regularly promotes and sells service products to customers, generating increased revenue. Produces both verbal and written quotes of repairs to be completed. Reviews completed jobs, edits descriptions, hours, etc. Bills workorders. Performs other duties of a similar nature as required. Qualifications: High School Diploma or equivalent Proven experience as a dispatcher (preferred) Geographic understanding of New York, New Jersey and Pennsylvania is a must Proficient in Microsoft Suite (Word, Excel, Outlook) Ability to work independently and to effectively prioritize demands and execute tasks Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner Excellent customer service skills Keen attention to detail Must be able to sit stationary for several hours at a time Is reliable and punctual in reporting for work as scheduled Valid Driver’s License

Posted 2 days ago

Rite-Hite logo

Billing Operations Manager

Rite-HiteWhitehall, North Carolina

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Job Description

Job Category:

Customer Service & Contact Center Operations

Schedule:

Full time

Job Description:

PURPOSE AND SCOPE

Lead the Central Billing team that finalizes billing for all North American service work orders. You’ll own accurate, timely invoicing, credit-card processing, invoice distribution, and proactive PO capture—primarily across Salesforce/ServiceMax & JDE Enterprise One platforms. Most importantly, you’ll motivate and develop a team of billers, set clear performance objectives, and drive continuous improvement and automation in partnership with Collections, District Operations, and Administrative Support teams.

This position will be based out of our Charlotte, NC office.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

People Leadership

  • Set team goals, SLAs/KPIs, and performance standards; run regular 1:1s and team huddles.
  • Coach, mentor, hire, and develop billers; build training plans and support guides.
  • Balance queues and coverage; audit work for quality and provide actionable feedback.
  • Celebrate wins and hold the team accountable for results and customer experience.

Billing Operations

  • Oversee end-to-end finalization of service work orders, ensuring closeout data (labor, parts, rates, taxes, etc.) is complete and correct before posting.
  • Drive PO capture for work completed without POs; log outreach and outcomes in Salesforce; resolve exceptions.
  • Process and reconcile credit-card transactions with strong controls.
  • Monitor and clear unbilled WIP; prevent stale WOs and reduce rework.

Process Improvement & Automation

  • Standardize and optimize the billing process to include partnering with upstream teams to ensure quality data and streamlined process.
  • Reduce cycle time and errors; improve first-pass yield.
  • Maintain SOPs, knowledge base, and training materials.

Cross-Functional Collaboration

  • Maintaining compliance to Arbon Quality Business Processes as they pertain to administrative procedures, and escalating issues that relate to other areas to the appropriate manager for resolution.
  • Working with Leadership, develops performance metrics for the department and monitors performance of assigned staff, taking action to correct performance shortfalls in a timely and professional manner.
  • Work with Collections on disputes/short-pays; feed root causes back to Operations.
  • Partner with District Operations & Administrative teams to improve field closeout quality (POs, time/parts accuracy, attachments).
  • Coordinate with IT/Systems on enhancements, defects, and release readiness.
  • Assists other managers in staffing activities. May conduct initial screening interviews for off-site managers, as needed.

SUPERVISORY RESPONSIBILITIES:

Directly supervises 10-20 administrative staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

REQUIRED COMPETENCIES

  • People-first leadership, coaching, and accountability
  • Customer focus and problem solving
  • Process rigor and attention to detail
  • Collaboration and influence without authority
  • Data-driven decision making and bias for action

REQUIRED EDUCATION & EXPERIENCE

  • Associate’s Degree or equivalent from two-year college or technical school; or three or more years related experience and/or training; or equivalent combination of education and experience.
  • Four or more years of management and/or demonstrated leadership experience

REQUIRED KNOWLEDGE / SKILLS:

  • Strong organizational skills: able to manage deadlines, high volume work and multiple processes/projects, interdependencies of other functions, and strong attention to detail and accuracy.
  • Strong capacity for prioritizing multiple work streams in a fast-paced environment; good judgment in escalations and decision-making, demonstrated problem-solving / troubleshooting mindset
  • Professionalism, integrity, and confidentiality in leading employees and working with business and customer data.
  • Experience managing reporting and responding and solutioning to trends: dashboards, KPIs, budgets.
  • Excellent verbal & written communication and customer service skills; ability to communicate with all levels of stakeholders.

Company Description:

Arbon Equipment – A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment.  Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff.  We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

We Offer:

Arbon Equipment – A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

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Submit 10x as many applications with less effort than one manual application.

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