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Raintree Systems, IncPhoenix, AZ
Product Support Representative (RCM/Billing/Clinical/Practice Management) Location: Prefer Phoenix, AZ or Remote U.S. (designated states) This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX. Department: Customer Support At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people , and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary. A Product Support Representative plays a critical role in the overall client experience. This person is often the face of the company for users experiencing issues or questions with Raintree software. Great support is about earning trust through urgency, consistency, follow-through, and the delivery of high-quality answers. Responsibilities of the role focus on responsiveness, troubleshooting, problem-solving, case management, and client service/communication. They will work closely with clients and other support team members to efficiently identify and solve basic issues. The ideal candidate is skilled at troubleshooting/problem-solving, has a curiosity to learn, and can juggle multiple priorities while putting the client’s needs first. Duties and Responsibilities Provide support, technical solutions, and basic how-to guidance to clients on Raintree’s EMR platforms Focus your efforts on quickly developing your knowledge and skills in 1 of 3 core domains (Practice Management, Clinical or Billing/Financial) Provide exceptional customer service – always remain positive and respectful, taking a phone-first approach. Demonstrate top-notch communication skills through empathy and active listening. Use these skills to help gather relevant information and validate to remove ambiguity. Demonstrate exceptional troubleshooting skills to isolate the cause of basic issues and steps to recreate the problem. Expedite Problem-solving by leveraging all tools at your disposal (KB, documentation, screen sharing, test systems, etc.) Leverage critical thinking skills to aid with prioritization, independent decision making, and problem deconstruction abilities. Effectively Manage your cases - Document, Document, Document. Set specific follow-up dates/times w/ the client and meet those commitments. Do what is right, and don’t let your cases get stale. Leverage priority and aging to guide follow-ups and when issues should be escalated. Identify client needs quickly and successfully implement solutions Close the required minimum number of client cases and follow-up on escalated issues Perform new Raintree software upgrades and related tasks as needed Provide timely updates to management on all high priority, high impact issues Identify common challenges and proactively inform ways to improve our product/processes Contribute to Raintree’s knowledge base content, documentation, and training materials Link knowledge articles used to resolve issues to all relevant cases Ensure compliance with company policies, maintaining data security and confidentiality. Client first - own it and figure it out internally. Avoid transferring customers, calls or cases. Beyond great service, your job is to be a top notch Raintree troubleshooter/problem solver. Position Proficiencies and Requirements Bachelor’s degree or relevant experience At least 2 years of software application support experience in a SaaS environment High technical aptitude Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment Medical/Revenue Cycle Management experience preferred Previous SaaS or Healthcare IT company experience preferred Working knowledge of EMR/EHR medical software applications is a plus Must be able to work on a Pacific Time Zone schedule (8am-5pm PT preferred) This position will require a HIPAA compliant environment. A controlled and dedicated workspace will be necessary to be successful. Our Perks Remote Work/Work From Home Paid Time Off/11 Paid Holidays/Year-End Holiday Break Health, Dental, Vision, HSA/FSA 401K with Company Match Disability & Life Insurance Employee Assistance Program Paid Parental Leave. About Raintree Systems Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Powered by JazzHR
Posted 1 week ago
Adams and ReeseNew Orleans, LA
The Billing Specialist is responsible for managing and processing client bills with the attorneys and their staff utilizing the Firm’s billing platforms and facilitating electronic billing submissions. Responsibilities: Coordinate with attorneys, staff and clients to generate, distribute, edit, and finalize legal bills through various billing formats, including a paperless prebill software system. Facilitate resolution of e-billing issues. Prepare reports and materials necessary to track billings. Maintain master client files in the Elite Legal Billing system. Perform additional billing duties as assigned by the Billing Manager or Regional Office Manager. Minimum Acceptable Qualifications: Proficient in Microsoft Office 2010 applications, including Excel; experience with Elite Legal Billing system and strong technology skills a plus. Ability to perform basic math calculations. Ability to multi-task with attention to detail. Excellent written and verbal communication skills. Ability to handle a high volume of billings per month. Ability to work overtime, as needed. Accounting degree preferred. Law firm or professional services experience preferred Working Conditions: This position requires sitting for long periods of time while operating a computer. At times, employees are required to work in excess of the normal work schedule. Employees in this position must be mobile, have the ability to bend, and have ability to lift and carry files weighing approximately 10-15 lbs. Powered by JazzHR
Posted 30+ days ago
RethinkFirstOrlando, FL
Rethink Behavioral Health is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical, staff training and practice management tools for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. Therefore, we are looking for the right person to join our billing service team. As an Implementation Specialist, RCM Billing you have direct responsibility for supporting the end-to-end implementation of Billing solutions for our Behavioral Health clients. This role ensures seamless onboarding of services and technology by collaborating with internal and external teams, coordinating project tasks, and supporting clients from project kick-off to go-live. Time management and strong organizational skills is critical to the success of this position. Main Responsibilities: Project manage and serve as the primary point of contact for approximately 20-25 active billing implementation projects at one time. Review customer payer contracts and fee schedules for OSB customers. Discuss Payer Verifications, Eligibility & Benefits, and Enrollment & Credentialing services. Develop and manage implementation project plans and timelines; this includes tracking project progress and mitigating risks as needed. Host meetings with customers directing implementation project steps or providing software training on Tebra and Rethink billing modules. Document all aspects of implementation for internal tracking and oversight (account setup, audits, customer concerns, customer meeting follow-up, etc.) Answer customer emails during implementation. Answer tickets/cases in the Self-Billing Support queue. Maintain compliance with HIPAA and all applicable regulations throughout the implementation process. Assist sales team with client demonstrations as needed. Required Skills and Experience: Bachelor’s degree in Healthcare Administration, Business, Marketing, or related field. 3+ years of experience in healthcare revenue cycle management, implementation, or client services. Strong understanding of revenue cycle functions including registration, charge capture, coding, billing, AR collections, and denial management. Exceptional organization & time management skills; detail-oriented & independently managed individual. Ability to communicate effectively with both technical and non-technical stakeholders. Experience with Tebra is strongly preferred. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Visio); Smartsheet, Salesforce or project management tools a plus. Benefits: PTO and Vacation Days after a 90-day introductory period Paid Holidays Generous Health, Denial & Vision benefits package 401k + Matching Job Type: Full-time, Monday-Friday (8-5 PM) Remote opportunities are available only in the following states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, IA, MO, NC, NE, NY, OH, PA, SC, TN, TX, UT, VA Our commitment to an inclusive workplace RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. JazzHR Privacy Policy JazzHR Terms of Use California Privacy Notice #rb Powered by JazzHR
Posted 1 week ago
NABCO Entrances, Inc.Muskego, WI
Position Summary This part-time position is responsible for performing tasks necessary for the processing of timely and accurate customer invoices. Essential Functions Process service billing invoices, distributor invoices, and intercompany invoices timely and accurately. Set up, submit, and monitor National Account service billing and payment management systems/portals to effectively submit, monitor, and process billing related documents for support of the timely receipt of payments. Coordinate the completion and submission of all customer and supplier waivers. Accurately calculate sales/use tax based on job information and customer taxability status. Work closely with the Senior Billing Specialist to ensure all billing related tasks are done timely and accurately. Update and maintain related financial systems and spreadsheets. Complete special projects as assigned. Other duties as assigned. Qualifications Knowledge, Skills, and Abilities Ability to perform work and deliver results with minimal supervision. Ability to make appropriate decisions and solve problems. Strong communication skills, both verbally and in writing. High degree of organizational skills. Ability to process transactions with accuracy and attention to detail, while not sacrificing volume. Ability to perform multiple tasks simultaneously. Solid computer skills including Microsoft Office Suite, specifically Excel. SAP experience a strong plus. Education, Training, Experience Minimum of two years of related accounting experience. Experience in construction or related industry preferred. Working Conditions and Physical Demands Long periods of sitting and working at a computer are required, with rare exposure to the factory. Sedentary work is performed in an office with little to no exposure to extreme weather or hazardous conditions. Typical office equipment such as a computer, laptop, and phone are used. May be noisy due to proximity to factory. This position may require rare exposure to the factory, which includes extreme weather conditions; noisy, dusty, and dirty environments; and motorized equipment that pose potential safety hazards. Reaching above shoulder height and below the waist, as well as lifting up to 30 lbs. is occasionally required. Proper safety procedures, lifting techniques, and personal protective equipment guidelines are always to be followed. This position may require extended hours and overtime depending on business needs. Disclaimer The above statements are intended to describe the general nature and level of work performed in this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their usual responsibilities from time to time, as needed. Powered by JazzHR
Posted 30+ days ago
Summit Federal Services, LLCWinston-Salem, NC
Financial Analyst ($90-115k) Immediate need for a Financial Analyst for a leading manufacturer of high-performance composites for use in aerospace, defense, and automotive applications, for our Winston-Salem, NC location. We are a Cleared Facility and are proud to work with the U.S. Department of Defense.This position supports work in a cleared facility, requiring employees to follow all government-mandated security procedures and policies. Applicants must be U.S. citizens and eligible for a security clearance. Employees may be required to obtain and maintain a security clearance as a condition of employment. Required Qualifications Bachelor’s degree in finance, accounting, or related field 3-5 years of relevant experience in financial planning and analysis, cost accounting, or related areas Skillful in Excel (pivot tables, advanced formulas, and data presentation) and other Office programs Preferred Qualifications Experience in a manufacturing or production environment Experience with Epicor Kinetic ERP CMA or FP&A certification Working knowledge of government accounting and CAS Standards Responsibilities Provide analytical, forecasting, reporting, and program support to management Develop and track budgets to ensure financial accuracy, compliance, and alignment with program goals Produce monthly billings and reports, which include key metrics, financial results, and variance reporting Ensure financial compliance with applicable regulations (e.g., FAR, DFARS, or GAAP) Collaborate with program managers and project leads to align financial and operational goal Improve financial processes, tools, and reporting systems for better efficiency Complete revenue recognition through EAC and present to stakeholders Review and support yearly Incurred Cost Proposal Assist with audits and procedural documentation Stay up to date with changes to accounting standards Ad hoc reporting and special projects as needed Travel None expected Compensation Salary is commensurate with experience. This position is not bonus eligible. Competitive benefits package offered including medical, dental, life and disability insurance, 401(k) retirement savings plan with 4% company match. Summit Federal Services, LLC is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. Summit Federal Services, LLC also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. Powered by JazzHR
Posted 4 days ago
Lockhart Matter Dermatology, Mohs & Aesthetic Center PLLCPlano, TX
GROWING AGAIN and looking for friendly, dynamic, detail oriented team-members to join our insurance and billing 3 departments. We are a fast-paced, busy, general, surgical and cosmetic dermatology, Mohs and aesthetic practice in McKinney, Plano and Prosper. We are looking for experienced staff for the insurance verification and billing/coding area with at least 2 years experience in this or related field for a full time/ part time / and PRN positions. Candidates must be dependable, punctual, detail-oriented professionals who are self starters and who enjoy and thrive in fast paced environments. Prefer experience in Dermatology, MOHs, General or Plastic Surgery, Ob-Gyn or Cardiology. Bilingual a plus. We use ModMed EMA for our EMR and PMS. Experience with aesthetic services and products a plus. The part time and PRN positions are flexible to your schedule. Full time is 4 or 4.5 days a week. We offer an awesome work environment and great hours- No Evenings or Weekends. If you are interested in enjoying your work day in an Non Corporate Office that values and appreciates you, has a strong and fun work family feel with truly fabulous providers and working for a non-corporate organization--- please forward your resume and references to learn more about us. Schedule: Monday-Thurs 7:45-5 and Friday 7:45-12 Part time/PRN are flexible days/hours Must be available to work at either location on any day, offices are within 10 miles This is an in-person role- NOT REMOTE Qualifications - Proficient in medical administrative support and patient care- Skilled in Modernizing Medicine (EMA) system- Experience in dermatology, mohs and plastic surgery settings preferred- Experience in verifying and understanding insurance benefits, obtaining referrals, and patient intake processes- Certification in billing or coding preferred -Experience in posting and appealing insurance claims and patient accounts- Demonstrate excellent communication skills when interacting with patients and staff- Bilingual proficiency is a plus for effective patient communication Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks. No phone calls or agencies, please. Benefits: Excellent health, dental and vision benefits, paid time off, short work week, 401k retirement, and salary commensurate with experience are available to the right candidate. We are fun and drama free office looking to add more amazing people. Most of our employees have been with us for over 8 years, many over 15. Powered by JazzHR
Posted 3 weeks ago
Pathways For Change, LLCEmmaus, PA
$20 - $22 / hour
Pathways For Change Children’s Counseling Center is a well-established, high-volume private practice dedicated to exceptional care and a welcoming, family-centered atmosphere. We are seeking a detail-oriented, compassionate, highly organized Administrator who thrives in a fast-moving environment and loves helping families feel supported. This role blends front-desk operations, client scheduling, communication, billing, and day-to-day practice support. You will be the friendly, steady presence that keeps the office running smoothly. Position Overview The Administrator / Scheduler & Billing Specialist supports the daily operations of our busy counseling practice, ensuring that clients, families, and clinicians receive exceptional service. This role handles scheduling, communication, billing, insurance verification, processing claims & rejected claim corrections, and general administrative support. Key Responsibilities Scheduling & Client Support Manage daily scheduling for 6 therapists Greet clients and families with warmth and professionalism Maintain accurate calendars and assist with client appointment reminders Support intake coordination and assign new clients as needed Billing & Insurance Verify insurance benefits for new clients Process copays, payments, and reconcile daily transactions Submit insurance claims and track outstanding balances Communicate with families regarding billing questions Maintain accuracy in client accounts and insurance information Administrative Operations Answer phones and respond promptly to emails Support therapists with documentation needs Maintain organized office systems and supplies Uphold confidentiality, HIPAA standards, and practice policies What We’re Looking For Strong customer service and communication skills Confident with multitasking, time-management, and staying organized and on task Experience in scheduling, customer service, mental health office operations, and billing is required Ability to stay calm and supportive Reliable, detail-oriented, and team-oriented Tech-savvy & experience with TherapyNotes a plus Someone who brings warmth, maturity, and professionalism to our team Hours: Monday 1:00-6:00Tuesday 1:00-6:00PMWednesday 1:00-6PMThursday 1:00-6PMHourly pay rate is commensurate with experience; range is $20-$22/hour Powered by JazzHR
Posted 1 week ago
Nation's Family PracticePanama City, FL
$20 - $22 / hour
This is an Onsite Position in Panama City, FLAbout Nation’s Best Nation’s Best is a growing healthcare organization serving the Panama City area with Primary Care, Urgent Care, Behavioral Health, and Occupational Medicine services. We’re dedicated to delivering exceptional patient care while maintaining the highest standards of operational and billing integrity. We are seeking a Senior Billing Specialist to help oversee our revenue cycle and support the Billing Director in ensuring accurate claims processing, timely collections, and compliance across multiple service lines. Key Responsibilities Support the Billing Director in daily operations of the billing department, includingcharge entry, payment posting, claims submission, and denial management. Review claims for accuracy, ensuring correct coding, modifiers, and payer requirementsare met. Manage accounts receivable and monitor aging reports to ensure timely resolution ofoutstanding balances. Coordinate denial analysis and assist with appeal processes to improve collection rates. Collaborate with providers and clinical staff to ensure documentation supports billingcompliance. Prepare reports and track key performance metrics (clean claim rate, AR days, denialtrends, etc.). Assist in maintaining compliance with HIPAA and payer regulations. Recommend workflow improvements to enhance accuracy, efficiency, and cash flow. Qualifications - Required: Minimum five (5) years of experience in a similar billing and revenue cycle managementrole, preferably in a multi-specialty healthcare environment. Strong knowledge of medical billing, coding (CPT/ICD-10), and payer regulations. Proven experience with EHR and practice management systems. Proficiency with Microsoft Excel and reporting tools. Excellent communication, organization, and problem-solving skills. Strong attention to detail and confidentiality. Preferred: Supervisory or team lead experience. Certification such as CPB, CPC, or CRCR. Experience in Primary Care, Urgent Care, Behavioral Health, or Occupational Medicine billing. Compensation & Benefits Starting Pay: $20 - $22 per hour (based on experience). Benefits: Health, dental, paid time off (PTO), paid holidays, and 401(k). Opportunities for growth and advancement within Nation’s Best. Work Environment This is a Monday–Friday, in-office position (8:00 a.m.–5:00 p.m.). Professional, team-oriented environment focused on accuracy, efficiency, and patient satisfaction. Requires regular computer use and occasional lifting of up to 15 lbs. Powered by JazzHR
Posted 3 days ago
Basin HoldingsConroe, TX
$60,000 - $65,000 / year
Black Diamond Oilfield Rentals is a well-established privately held company based in the Houston area serving the Oil & Gas industry. We are a leading supplier for Drill Pipe and BHA Handling Tools – offering a comprehensive range of products for rent and services tailored to meet the specific needs of our clients. We are a solution provider, operating from 5 locations across North America with an extensive fleet of equipment. What sets us apart is our commitment to customer satisfaction. We prioritize building long-term partnerships with our clients by delivering solutions that create exceptional value, prompt response times and personalized solutions. We are currently seeking a Billing Supervisor to join our team. The ideal candidate will be a motivated team player with proven understanding of general accounting skills. As a Billing Supervisor you will be assisting in generating rental or sale delivery tickets and creating invoices for all rental and sale items. Responsible for maintaining accurate transfer and billing records. Key Responsibilities • Provide accounting services for the company’s Rental Package Program• Review, file, and process updates from Sales Team Weekly Reports, including start/stop dates for tool usage and verifying the accuracy of well information• Coordinate with the Sales Team to confirm the accuracy of billings and well transfers• Maintain and upload detailed records of well transfers via email communication• Review delivery tickets generated by operations for accuracy and prepare invoices based on service charges• Process repairs, reconcile inspection reports, and invoice for applicable charges and other asset-related charges• Process credits to adjust invoices because of customer disputes, non-use, or relocations, in collaboration with Sales and Management• Generate bid quotations for new customer opportunities on a rotating ‘on call’ schedule every third week• Proactively identify and address process issues or failures; escalate unresolved matters to management in a timely manner• Monitor company processes and recognize when customer-change requests warrant updates or improvements to existing procedures• Perform additional duties as needed to support the location and the company’s developing requirementsExperience and Qualifications• Associate or bachelor’s degree in accounting, finance, or a related field preferred• Minimum 2 years of relevant experience, ideally with an oil company, manufacturing environment or accounting firm• Experience working within an ERP or financial reporting system• Navigates conflict constructively and diplomatically, promoting resolution through clear communication and active listening• Capable of multitasking and prioritizing in a fast-paced setting with developing deadlines• Self-motivated with a desire to be challenged and learn continuously • Maintains a consistent, diplomatic, and responsive demeanor under high-pressure situationsIn office position, full-time M-F, Location - Conroe, TX.Exceptional benefits which include medical, dental, vision, 401(k) with match. We offer a remarkable company culture focused on training, goals, recognition, and work life balance.The annual salary range for this role is $60,000-$65,000. Powered by JazzHR
Posted 30+ days ago
eAssistAmerican Fork, UT
Who We Are eAssist is the nation's leading platform for remote dental billing and patient billing services for dental offices. We were co-founded by a dentist who understands what other dentists need. eAssist currently serves close to 3000 dental practices through a unique proprietary technology platform that connects dental practices to vetted dental billing professionals, allowing practice owners to fully outsource their billing department. eAssist dental billing exists for two reasons. First, to help our client dentists enjoy the practice of dentistry by helping them collect 100% of what they produce. Secondly, to provide an amazing career opportunity and the freedom to work from home for dental office managers looking for more security. Please check out what people love about us and our platform on Glassdoor: https://www.glassdoor.com/Reviews/eAssist-Reviews-E814561.htm Who You Are You have a minimum of 2 years hands-on dental, orthodontic or oral surgery insurance billing experience. This includes being proficient in dental claim submission, insurance payment posting, contractual adjustment posting and appealing claims; preferably within the last 12 months. You’re proficient in at least one dental practice management software and you have a dedicated PC or Mac with high-speed internet. Overview of an eAssist Success Consultant: eAssist Success Consultants provide Dental Billing, Insurance Verification, Patient Billing and other services for our dental office clients, conveniently from their own home offices. This incredibly valuable role creates relationships with eAssist clients, provides them with Peace of Mind, and allows the office team to focus on other tasks while we take care of their billing and other needs behind the scenes. Whether you still work in a dental office or if you want to jump into eAssist fully engaged, we have opportunities that fit with your life! Dental Billing Success Consultants are part of a team that is responsible for meeting our Brand Promises of: collecting 100% of what is rightfully owed submitting clean claims within 24 hours of being batched posting payments accurately within 24 hours along with proper adjustments following up on aged claims over 30 days every 14 days getting the over 90 insurance aging to zero and keeping it there. Once you receive your first opportunity, you will be teamed up with an experienced Lead Success Consultant and a Team Leader. They will help you navigate the needs of your first eAssist client and help you create processes in order to fulfill our Brand Promises. Requirements: Have at least 2 years of dedicated dental billing experience; most recently in the last 12 months preferred Have a dedicated work space, reliable computer meeting our IT requirements , printer and high speed internet Know how to accurately post payments and adjustments Understand what it takes to help offices collect 100% of what is rightfully owed Love the challenge of persistently working with insurance claims Are self directed, know how to effectively set goals, and work independently Ideal Candidate: eAssist Success Consultants know Dental Billing. eAssist Success Consultants have character. If you are a positive, achievement driven individual that has the desire to be a successful entrepreneur, and you lead with respect, integrity and honesty, while enjoying a challenge and striving daily to make a difference by being helpful, determined and persistent…. We’re looking for you! Our Success Consultants enjoy the following opportunities: Work-from-home flexibility & independence Full benefits package available to full time employees Paid time off Ability to participate in Harvard Business Studies and webinars from industry leaders Access to a wealth of knowledgeable coaches and mentors Fun contests! Networking with others that understand your daily reality Freedom from the dental office drama & politics Opportunity to make more money than before What’s Next? We only have room to hire positive professionals who are looking to make a difference for dental practices without the boundaries of a traditional office setting. If our message resonates with you, and you innately possess a proactive, positive, win-win attitude, then please start your application. Fair warning: our exams are tough , but this is because we know that you would only want stellar teammates as well and remember that the tests were created by a dentist! Please visit our website to learn more about our company and the opportunities available, and when you are ready, click the link below to apply! https://dentalbillingjobs.com/ https://application.eassist.me/apply Powered by JazzHR
Posted 30+ days ago
Cliff Berry, Inc.Miami, FL
Join the team at Cliff Berry, Inc. (CBI)! Cliff Berry, Inc. (CBI) is a trusted leader in environmental services with a legacy of excellence dating back to 1958. With a strong foundation in technical expertise and a customer-centric approach, we have grown to serve local, national, and international markets. Our reputation is built on delivering comprehensive, cost-effective solutions for complex environmental challenges—ranging from waste management and compliance to industrial cleaning and emergency response. At the core of CBI is The Cliff Berry Way —a philosophy that defines how we work: with teamwork, safety, integrity, service, professionalism, and a shared passion for protecting the environment. We believe in the power of people, and it is our people who have shaped us into a recognized environmental steward and industry innovator. Every project we take on reflects our unwavering commitment to excellence, accountability, and sustainability. Now, we are seeking a detail-oriented and customer-focused Billing Coordinator to join our Miami team. This role is perfect for someone who enjoys combining financial accuracy with exceptional customer service in a collaborative environment. What You Will Do Be the first point of contact for customer billing inquiries—by phone or email—and deliver outstanding customer experience. Prepare and send invoices, follow up on past-due accounts, and help keep payments on track. Create work orders and purchase orders, ensure account setup accuracy, and maintain billing packets in SAP. Support drivers and internal teams by providing accurate billing and account information. Keep department files and reports up to date and accurate. Provide backup support to the Customer Service Team when needed. What We Are Looking For 2–4 years of experience in billing, accounting, or a similar role. Strong written, verbal, and listening communication skills. High attention to detail, with the ability to multitask and meet deadlines. Proficiency with Microsoft Office (Excel, Word, Outlook); experience with SAP or another ERP system preferred. A customer-first mindset with patience, professionalism, and problem-solving ability. Why Work With Us? At CBI, you are not just taking a job—you are joining a company with a 67-year legacy of excellence, innovation, and environmental stewardship . You will be part of a team that values collaboration, growth, and doing meaningful work that protects our environment and serves communities near and far. We are proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds. Cliff Berry, Inc. does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. Powered by JazzHR
Posted 30+ days ago
Prosper InfusionWestchase, FL
POSITION DESCRIPTION *Home Infusion Pharmacy Accounts Receivables (AR) & Collections Experience Required* Prosper Infusion is looking for experienced and motivated AR & Collections Specialist to join our dynamic team! The AR & Collections Specialist is responsible for a broad range of billing processes related to paid and unpaid claims. Responsible for contract analysis, reimbursement, denial management, appeals and resolving billing-related issues with insurance companies or other responsible party for services rendered. Commercial, Medicare, FL Medicaid, and Home Infusion billing experience preferred. Major Responsibilities: Ensures daily accomplishments work towards company goals for cash collections and A/R over 90 days, Ready to Bill under 14 days, weekly and month-end close processes, and other departmental goals as outlined. Strong skills and knowledge in collections and timely follow ups with insurance companies for positive outcome is highly recommended. Processes unpaid claims quickly to ensure proper handling by branch and billing personnel; makes necessary demographic changes to reduce rejections of submitted electronic and paper claims. Identifies patterns of non-compliance by branch staff in completing patient registration, supporting billing documentation, and delivery tickets. If applicable, submit secondary billing in a timely manner with appropriate supporting documentation per payer-specific guidelines to ensure expected revenue is allowed. Works within specified deadlines and stressful situations. Works overtime when necessary to meet department goals and objectives. Performs other tasks or special projects as assigned. Education/Experience: High School Diploma or equivalent (GED) required. College degree preferred in accounting or business. Excellent interpersonal, communication and organizational skills required. Ability to prioritize, problem solve, and multitask is required. A minimum of 1–2 years’ experience in Home Infusion Pharmacy billing and collections, with a working knowledge of managed care, commercial insurance, and Medicare reimbursement preferred. Powered by JazzHR
Posted 30+ days ago
Pointwest Technologies Corpchicago, IL
RCM Coordinator (Home Health Billing & Coding) – Remote (US-Based) Position Type: Full-Time | Work From Home Location: United States (Remote) About the Role: We are seeking a Revenue Cycle Management (RCM) Coordinator with proven experience in Home Health medical billing and coding . The ideal candidate will oversee day-to-day billing, coding, and claims management operations, ensuring compliance, accuracy, and timely reimbursement. Experience in coordinating with offshore-based RCM teams is highly preferred. This position offers the opportunity to work independently while collaborating virtually with both US and offshore teams to optimize revenue cycle efficiency. Key Responsibilities: Oversee and coordinate all aspects of the Home Health billing and coding cycle , from charge capture to claims submission and payment posting. Ensure timely and accurate submission of electronic and paper claims to payers. Monitor AR (Accounts Receivable) aging reports and follow up on unpaid or denied claims. Review, analyze, and correct claim errors to minimize denials and maximize reimbursement. Collaborate closely with offshore billing and coding teams , providing guidance, performance feedback, and ensuring adherence to US billing standards and compliance requirements. Conduct quality audits of coding and billing work performed offshore to maintain accuracy and compliance. Maintain up-to-date knowledge of Home Health billing regulations , CMS guidelines , and payer requirements. Prepare RCM performance reports and recommend process improvements to enhance efficiency. Serve as a liaison between internal departments, offshore teams, and external stakeholders. Qualifications: Minimum 3–5 years of experience in Home Health medical billing and coding . Strong knowledge of Medicare, Medicaid, and commercial payer billing requirements . Familiarity with OASIS , HHABN , and HIPAA compliance standards. Proven experience coordinating or managing offshore RCM teams (billing, coding, or AR follow-up). Proficiency in RCM or EMR systems (e.g., Homecare Homebase, WellSky, MatrixCare, or similar). Excellent analytical, organizational, and communication skills . Ability to work independently in a remote, fast-paced environment . Certification in Medical Billing and Coding (CPC, CBCS, or equivalent) is required. Powered by JazzHR
Posted 30+ days ago
Medication Management PartnersCrestwood, IL
Voted Great Place to Work for 5 years in a row!We are actively looking for a Remote Certified Pharmacy Technician for our Billing department!Must be located in one of the following states: IL, IN, WI, MN, IA, MI, FL, MO, OH, KS, NV, TX, or CO. Shift: Monday-Friday 12:30 PM - 9 PM with rotating Saturday work Compensation: $19-$24/hr + full, comprehensive benefits, including medical, dental, and vision insurance plans, 401k plan with match, PTO + company holidays, and many other benefits About Us: Residential care community operators are concerned about resident safety, caregiver efficiency, regulatory compliance, and controlling their liability. Our passion at MMP is to improve the quality of life for residents and simplify pharmacy for caregivers. What makes MMP distinct is our laser focus on senior living, our simple and scalable process, and our intra-operable capabilities. This unique combination allows us to help senior living providers manage these risks while improving resident care.We are an independently owned Long Term Care Pharmacy, located in the southwest suburb of Crestwood, IL, about 20 miles from downtown Chicago. Inc. Magazine recognized MMP in Inc.5000 as one of the 5,000 fastest-growing privately held companies in the U.S. Our team is dedicated to excellence, and our goal is to be recognized as the best-in-class pharmacy provider for residential care communities. Billing Technician: The Billing Pharmacy Technician assists in researching resident insurance coverage, contact information, and updating appropriate systems. Communication with community staff, resident(s), and/or POAs is of utmost importance for this role. You will advocate for the residents we serve and a revenue-generating function of the company – both roles are equally important. This, in most cases, requires an investigative mindset to research, follow up, and ensure completion of tasks. Attention to detail and an inquisitive spirit are essential to success in this position. Minimum Requirements: Licensed Pharmacy Technician in Illinois Nationally Certified with PTCB or NHA 2+ years of pharmacy technician experience Minimum of one year of experience in Pharmacy Data Entry or Medical Record Management in a long-term or managed care setting High school diploma or equivalent FrameworkLTC / DocuTrack knowledge is a plus Timely and accurate data entry skills Professional demeanor and appearance with excellent customer service skills Exceptional oral, written, and listening skills, ability to effectively communicate with a variety of stakeholders Highly organized and attentive to detail Able to multi-task and work under deadlines Motivated, punctual and reliable team member Our Core Values - this is who we are, and who we are looking for to add to our team! Seek first to understand – must be intellectually curious, an active learner and listener, an innovative and resourceful problem solver. Always do the right thing- Customer-centric, mature, caring, and professional adult, who will always do right and make it right. Every detail matters- Meticulous attention to detail is a non-negotiable! If it were easy, everyone would do it- We are looking for an organized, resilient, determined, and reliable “doer” that follows through with deliverables, seeks to exceed expectations, and always completes assigned tasks – always. Live, Learn, Laugh, Love – We are seeking authentic individuals with good intentions, a positive and friendly disposition, who engage their soul, body, and mind with what makes them happy, healthy, and content. If you would like your application to be expedited, submit your resume and then consider taking our required assessment: https://apply.wonscore.io/59S3YJ/Medication-Management-Partners . It takes about 30-45 minutes to complete. Tip - the cognitive portion is a 50-question, multiple-choice, 12-minute assessment, and you will want to try to get through all 50 questions if you can. You do not get negative points for wrong answers. Opportunities associated with the position: Work up to 40 hours a week Set schedule Competitive compensation and benefit package Fun atmosphere Potential for growth within the company; defined career path Pay between $19/hr- 25/hr (based on experience) Equal Opportunity Statement:Decisions and criteria governing the employment relationship with all employees at Medication Management Partners are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.'At Medication Management Partners, we are proud to offer a comprehensive benefits package designed to support our employees' well-being and work-life balance. Our benefits include: Medical, dental, and vision insurance plans Flexible Spending Account (FSA) and Health Savings Account (HSA) options Employee Assistance Program (EAP) for mental health support Competitive compensation 401(k) retirement plan with employer match Life insurance and short-term/long-term disability coverage Paid time off (PTO) Paid holidays Parental leave and bereavement leave Powered by JazzHR
Posted 2 weeks ago
Developmental Pathways Inc.Van Nuys, CA
Developmental Pathways, Inc. (DPI) is seeking a detail-oriented Billing Specialist to join and support our Finance team. Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Position: Billing Specialist (Part-Time) Organization: Developmental Pathways, Inc. Location: Onsite in Van Nuys, CA Type: Part-Time (flexible schedule, approx. 20 hours/week) Compensation: Competitive hourly rate based on experience About Us Developmental Pathways, Inc. is a behavioral health organization with over 200 employees dedicated to providing high-quality Applied Behavior Analysis (ABA) services across California and Texas. We are committed to creating an inclusive, collaborative, and supportive work environment where every team member contributes to our mission of helping children and families thrive. Position Overview We are seeking a Billing Specialist to process insurance claims, monitor accounts, and ensure timely and accurate billing for ABA and behavioral health services. This role requires strong attention to detail, accuracy, and the ability to work with both internal teams and insurance providers. Key Responsibilities Process and submit claims for ABA and behavioral health services. Review, verify, and reconcile billing data. Follow up on outstanding claims and resolve discrepancies. Ensure compliance with HIPAA, payer requirements, and state/federal guidelines. Collaborate with administrative and clinical staff to ensure accurate records. Qualifications Previous experience in medical billing, insurance claims, or healthcare administration (ABA/behavioral health billing preferred). Strong attention to detail and organizational skills. Proficiency with billing software and Microsoft Office Suite. Ability to work independently, manage deadlines, and multitask effectively. Strong communication and problem-solving skills. Benefits Flexible part-time schedule. Opportunity to support a mission-driven behavioral health organization. Professional growth and development opportunities. Supportive and collaborative team environment. Apply Now If you are an organized, detail-oriented professional with experience in healthcare or behavioral health billing, we encourage you to apply and make a difference with Developmental Pathways, Inc. #BillingJobs #HealthcareBilling #MedicalBilling #BehavioralHealth #ABABilling #VanNuysJobs #PartTimeJobs #InsuranceClaims #CaliforniaJobs Powered by JazzHR
Posted 30+ days ago
Clinical Professional ConnectionsOdessa, FL
$18 - $25 / hour
Requirements: Medical Billing Certification (preferred) using TherapyNotes -EMR or familiar with any other EMR/System A high school diploma is required Proficient with Microsoft Office Suite Reliable, professional, courteous and patient Excellent communication and writing skills Able to work 4 day work week or 5 days if you can do front office coordination and billing on-site The ideal candidate will deliver a professional and qualified first impression to all visitors. This person has excellent communication and customer service skills. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment. Responsibilities: Guest services – Welcome patients who arrive at the office, answer all phone calls and emails sent to the main office and provide inter-office messages as requested. Administration – Send out and receive mail, documents, supplies and packages. Distribute items to mailboxes and offices as requested. File and keep good records. Maintain office supplies and reorder as needed. Maintain an organized filing system. Manage a schedule for those needing support and schedule appointments as required. Medical Billing/Authorizations - Prepare medical billing claims to insurance company and do authorizations. Salary: Depending on experience $18-25/hour or a Full time with a salary based of $30-42K annuallyHealth benefits (Stipend Monthly)PTO and vacation Powered by JazzHR
Posted 30+ days ago
The Kidney Experts, PLLCJackson, TN
Medical Billing Assistant Summary The medical billing assistant is responsible for aiding the Billing Manager in processing medical claims, working claim denials, assessing insurance discrepancies, and posting primary and secondary payments. Duties and Responsibilities Preparing and submitting billing data and medical claims to insurance companies Ensuring each patient's medical information is accurate and up to date Preparing bills and invoices and document amounts due to medical procedures and services Bookkeeping responsibilities through QuickBooks Online Job Characteristics Steady, even pace to promote accuracy and quality of work Repetitive routines Complete set of procedures and tasks completed before new ones are begun Technical/analytical focus Work within established systems, standards, and procedures Communication based on job knowledge and expertise Decision-making within a clearly defined job scope Focused on job knowledge and expertise Helpful, supportive communication with management and peers Collaborative approach in the structured job environment Ability to advance within the organization The ideal candidate would possess Strong communication skills Self-motivated Basic knowledge of the insurance process Detail-oriented Ability to multitask Ability to work well alone and in a group setting Excited to learn and be a part of an outstanding team Some experience with QuickBooks Online or Xero accounting software Benefits 100% coverage of your vision and dental insurance beginning the 1st of the following month 100% coverage of your health up to 500 dollars/month beginning the 1st of the following month 3% towards a 401k after six months of employment 1-week of PTO accrued over the year that increases after your initial year of employment 1-week sick leave accrued over the year; can be used for family members as well Short-term disability after one month of employment Long-term disability after one month of employment $50,000 Life Insurance Policy NO EXPERIENCE PREFERRED!
Posted 30+ days ago
Wisdom Teeth GuysHighland, UT
Join our awesome team! Please send a cover letter with your resume when applying ~ Wisdom Teeth Guys seeks a customer service oriented patient coordinator to manage patient calls on our billing extension and provide administrative support for the insurance and accounting teams. This person will be taking inbound calls from patients regarding their insurance, a statement received for a balance they owe, questions about a refund or credit on their account, and other billing/insurance related items. You will also be getting the mail and sending patient statements and providing support to the insurance team in other aspects of dental billing. The right person will be able to do some work hours remotely from home (if you meet the requirements for working from home) but will need to be able to work in office at least 2 days a week. Required Skills: Detail oriented Great phone communication skills Dental insurance knowledge Fast learner If you want to be part of a growing company with great atmosphere and fast pace, have a flexible schedule, and be able to work from home part of each week, we are the perfect fit for you! This is a full time position 30-32 hours per week with accrued PTO.
Posted 30+ days ago
Guardian Fire ServicesKingston, MA
Northeast Automatic Sprinkler Company is a well-established, progressive construction contractor specializing in fire protection design, installation, testing, maintenance, and emergency service. We here at Northeast Automatic Sprinkler have served a distinguished list of customers, including some of the largest, most successful, and highly respected general contractors and property managers in the Boston area. Family leadership (third-generation) has enabled us to retain a team of expert sprinkler fitters, designers, sales/project managers, administrative staff, and fabrication shop staff, most of whom have years, in many cases, decades of service with us. On September 16th, Northeast Automatic Sprinkler Company celebrated its 60th anniversary. With our dedicated staff and commitment to quality and innovation stronger than ever, Northeast Automatic Sprinkler continues to provide exemplary service to our customers and evolving career opportunities for our employees. We are seeking an experienced, qualified professional to join our team. The person in this role will work in our office located in Kingston, MA, handling large-scale contract accounting/billing, utilizing our cloud-based ERP system. Our office atmosphere is casual and upbeat, and filled with hardworking and dedicated employees. The hours for this position are Monday- Friday from 7:00 am- 3:00 pm. We are seeking an individual with solid experience in construction accounting who will take initiative and consistently go above and beyond. Essential Duties and Responsibilities: Performing day-to-day financial transactions - accurately inputting transactions into accounting software including: billings, postings, recording of accounts receivable data, and processing change orders, while maintaining meticulous organization and up-to-date financial records; Preparing accurate customer invoices based on agreements, contracts, and/or work orders using various platforms - some examples include: Textura, AIA, and Viewpoint Spectrum; Maintaining job cost records of all job-related transactions, and updating systems accordingly; Reviewing the AR Aging report in accordance with company policies and routinely following up on aged receivables via email and phone calls; Researching discrepancies and errors through interaction with customers and internal teams to resolve issues surrounding billing and receivables; Preparing necessary paperwork to obtain permits, responding to RFIs, and submitting requests for COIs; Providing backup as necessary to the other members of the office team; and Additional duties and projects may be assigned to meet the company's ongoing needs. Competencies/Education/Experience: The ideal candidate will have at least one year of experience in construction accounting or billing. Experience in billing via AIA and Textura, as well as experience in billing through a construction accounting software platform, is required. Experience with an ERP system, such as Viewpoint Spectrum or Sage Intacct, is a plus. Exceptional mathematical and analytical skills. Highly detail-oriented; solid proofreading skills; accuracy is a must! Superior organizational skills. Highly proficient with a wide variety of computer applications, such as Microsoft Word and Excel. Sound decision-making capabilities; demonstrated problem-solving and reasoning skills. Strong understanding of job costing, billing cycles, retainage, and customer invoicing. Ability to work in a fast-paced environment and prioritize and juggle multiple competing tasks and demands through managing workflows and using good time management skills, with strict attention to detail, while maintaining organization and accuracy. Excellent interpersonal, verbal, and written communication skills with the ability to communicate clearly and effectively while maintaining a cooperative, positive, and professional manner - via video, telephone, text message, and email. Ability to work well with and get along with a variety of different personality types. Confidence in seeking help and asking questions. Positive attitude. Highly motivated and a willingness to learn. Ability to work independently by showing initiative, self-sufficiency, and self-discipline. Background demonstrating extraordinary work ethic, initiative, dependability, and reliability. Ability to sit for extended periods of time, as this is a mostly sedentary position. Associate's Degree in accounting, finance, or a related field preferred. At Northeast Automatic Sprinkler Company, we value hard work, integrity, responsiveness, innovation, and collaboration. Here's what we offer: Comprehensive Benefits : Health, dental, and vision options. Employer-paid group life insurance, ADD, short-term and long-term disability insurance. Future Savings : A 401(k) plan with an employer match. Work-Life Balance : Generous PTO and paid holidays.
Posted 30+ days ago
Henry Schein OneAmerican Fork, UT
$100,000 - $135,000 / year
This position will be remote within the United States. A hybrid or onsite option is available for candidates near American Fork, UT. Job Summary As the Sr. Salesforce Billing Administrator, you’ll play a key role in optimizing our Salesforce Billing platform and creating our future billing systems. You’ll partner with cross-functional teams to streamline billing processes, enhance system performance, and deliver insights that improve efficiency and accuracy. What You Will Do Configure and maintain Salesforce Billing, including implementing new products, automating ordering and invoicing processes, and monitoring invoicing and ERP integration health. Collaborate with cross-functional teams to improve business processes, implement best practices, troubleshoot issues, and assist or train end-users. Collaborate with our Data Governance & Integrations team to manage integrations between Salesforce Billing and other systems (e.g., Great Plains, NetSuite). Maintain excellent documentation and create dashboards, reports, and queries to monitor the overall health of our billing processes. Travel/Physical Demands Travel typically less than 10% Office environment with no special physical demands required Qualifications What You Will Have 5+ years of applicable professional experience in a Salesforce Administrator or similar role. Proven experience with the Salesforce Billing platform such as product catalog, orders, invoicing, usage. Deep understanding of core Salesforce automation features such as flows, validation rules, permissions, reports, Lightning experience features. In-depth knowledge of quote-to-cash and SaaS billing processes, such as amendment and renewal processes, usage rating, subscription invoicing, aging, and the general ledger. Proficiency with SQL and/or SOQL. Excellent communication skills both verbal and written. Ability to build partnerships and work collaboratively with finance and accounting teams and other internal stakeholders within the organization. Familiarity with agile methodologies and project management tools such as Jira. Nice to Haves Bachelor’s Degree in a related field. Experience in SaaS or healthcare technology businesses. Experience with data integration tools such as DBAmp for Salesforce-to-SQL Server connectivity. Experience with advanced reporting using business intelligence tools such as Domo, PowerBI, or Tableau Relevant Salesforce certifications, such as Platform App Builder, Advanced Administrator, CPQ Specialist, CPQ and Billing Consultant, or Revenue Cloud Consultant. The posted range for this position is $100,000 - $135,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range. What you get as a Henry Schein One Employee A great place to work with fantastic people A career in the healthcare technology industry, with the ability to grow and realize your full potential Competitive compensation Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more About Henry Schein One Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience. Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status . Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories Powered by JazzHR
Posted today
Product Support Representative - Tier 1 (RCM/Billing/Healthcare/Clinical)
Raintree Systems, IncPhoenix, AZ
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Job Description
Product Support Representative (RCM/Billing/Clinical/Practice Management)
Location: Prefer Phoenix, AZ or Remote U.S. (designated states)This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX.
Department: Customer Support
At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people, and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary.A Product Support Representativeplays a critical role in the overall client experience. This person is often the face of the company for users experiencing issues or questions with Raintree software. Great support is about earning trust through urgency, consistency, follow-through, and the delivery of high-quality answers. Responsibilities of the role focus on responsiveness, troubleshooting, problem-solving, case management, and client service/communication. They will work closely with clients and other support team members to efficiently identify and solve basic issues. The ideal candidate is skilled at troubleshooting/problem-solving, has a curiosity to learn, and can juggle multiple priorities while putting the client’s needs first.
Duties and Responsibilities
- Provide support, technical solutions, and basic how-to guidance to clients on Raintree’s EMR platforms
- Focus your efforts on quickly developing your knowledge and skills in 1 of 3 core domains (Practice Management, Clinical or Billing/Financial)
- Provide exceptional customer service – always remain positive and respectful, taking a phone-first approach.
- Demonstrate top-notch communication skills through empathy and active listening. Use these skills to help gather relevant information and validate to remove ambiguity.
- Demonstrate exceptional troubleshooting skills to isolate the cause of basic issues and steps to recreate the problem.
- Expedite Problem-solving by leveraging all tools at your disposal (KB, documentation, screen sharing, test systems, etc.)
- Leverage critical thinking skills to aid with prioritization, independent decision making, and problem deconstruction abilities.
- Effectively Manage your cases - Document, Document, Document. Set specific follow-up dates/times w/ the client and meet those commitments. Do what is right, and don’t let your cases get stale.
- Leverage priority and aging to guide follow-ups and when issues should be escalated.
- Identify client needs quickly and successfully implement solutions
- Close the required minimum number of client cases and follow-up on escalated issues
- Perform new Raintree software upgrades and related tasks as needed
- Provide timely updates to management on all high priority, high impact issues
- Identify common challenges and proactively inform ways to improve our product/processes
- Contribute to Raintree’s knowledge base content, documentation, and training materials
- Link knowledge articles used to resolve issues to all relevant cases
- Ensure compliance with company policies, maintaining data security and confidentiality.
- Client first - own it and figure it out internally. Avoid transferring customers, calls or cases.
- Beyond great service, your job is to be a top notch Raintree troubleshooter/problem solver.
Position Proficiencies and Requirements
- Bachelor’s degree or relevant experience
- At least 2 years of software application support experience in a SaaS environment
- High technical aptitude
- Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment
- Medical/Revenue Cycle Management experience preferred
- Previous SaaS or Healthcare IT company experience preferred
- Working knowledge of EMR/EHR medical software applications is a plus
- Must be able to work on a Pacific Time Zone schedule (8am-5pm PT preferred)
- This position will require a HIPAA compliant environment. A controlled and dedicated workspace will be necessary to be successful.
Our Perks
Remote Work/Work From Home
Paid Time Off/11 Paid Holidays/Year-End Holiday Break
Health, Dental, Vision, HSA/FSA
401K with Company Match
Disability & Life Insurance
Employee Assistance Program
Paid Parental Leave.
About Raintree Systems
Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.
Our Core Values
We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible
We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team
Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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