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Quality Assurance (Qa) Specialist I (Bethesda,Md)

Ivyhill Technologies LLCBethesda, MD

$46,800 - $46,800 / year

Ivyhill is currently seeking to hire a Quality Assurance (QA) Specialist I to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions’ premier coordinating authority for appointing and referral management. The QA Specialist I will ensure that the IRMAC meets specific thresholds for acceptability for both external and internal data quality. This is an onsite employment opportunity. Duties and Responsibilities: Listen to Call Center Agent calls to determine patient experience. Will surveil thirty (30) inbound calls from a minimum of 10 different agents and thirty (30) outbound calls from a minimum of 10 different agents, selected at random monthly. Research MICA reports for possible mis-bookings (MICAs). Append MICAs from MICA reports to MICA Database. Update mis-bookings daily and staff mis-booking totals, via the MICA report. Data input of the Customer Feedback Server. Review database for mis-bookings and provide findings/resolution to customers/leadership. Review and update pertinent documents. Report opportunities for improvement (MICAs/Mis-booked Appointments). Research Call Center Agent quality via MHS-GENESIS. Follow-up on immediate concerns and clinic updates (upon request). Provide responses regarding resolutions of mis-bookings. Research clinic protocols and update information. Utilizing a database, use MICA reports to append daily historical information. Daily reporting of staff mis-bookings, via the MICA report and incorrect consults reported from clinics, to Team Leads, Floor Supervisors and Appointing Chief. Monitor Call Center Agents phone calls to determine accuracy of information and service provided. Notify Team Leads on any inaccurate information/and or impolite service. Streamlining data collection processes and verifying data formats as necessary to improve efficiency of retaining significant data. Share ideas with QA Specialist II on streamlining data collection processes and verifying data formats as necessary to reduce data collection burden while retaining significant data. Provide QA Specialist II summaries of quality performance statistics to IRMAC Leadership, Appointing Chief, Floor Supervisors and Team Leads. Assist QA Specialist II as needed summarizing Call Center Agent’s individual performance trends and reporting results to IRMAC Leadership upon request. Assist QA Specialist II with fostering collaboration with IRMAC Leadership and outside organizations to improve the quality of workflow and processes to ensure compliance with established work standards, policies, and procedures. Complete all monthly Call Center Agent reviews in conjunction with Team Leads and Floor Supervisors by the 15th of the month following the review. Assist with developing and implementing Performance Improvement Plans (PIPs) for Call Center Agents who fail to meet monthly standards, to include next steps for coordination with Floor Supervisors and Team Leads. Monitor desktop applications for IRMAC staff members to ensure proper usage and provide trending reports to maximize productivity. Assist with monitoring the Patient Appointments Call Center systems i.e., Interactive Voice Response System, ACD, and the AVAYA Report system and report any deviance to the PM. Assist with staff training. Assist the call center during high-volume days/times with phone support. Other related duties as assigned. (Candidates who reside in a qualified HUBZone area are a plus. Please confirm qualified HUBZone eligibility by accessing the HUBZone Map: (https://maps.certify.sba.gov/hubzone/map)). Requirements The qualified candidate must: Be a U.S. Citizen. Have an Associate Degree or a minimum of one (1) year of experience in a medical environment or any combination of academic education, professional training, or work experience, which demonstrates the ability to perform the duties of the position working in a MHS RM or Call Center. Have effective communication skills and strong interpersonal skills. Ability to demonstrate leadership and team management. Ability to confer with IRMAC Executives on specific program goals. Have strong analytical and abstract reasoning skills, Be familiar with and have a understanding of basic Medical Terminology. Be knowledgeable of Health Information Privacy (ethical and legal considerations). Strong familiarity with and understanding of the MHS-GENESIS, TRICARE Region 1 Policies, and Department of Defense Health Affairs guidance. Have the ability to perform accurate data input with strong attention to detail. Have demonstrated ability to provide superior customer service, problem solving, collaboration and organizational skills. Have a working knowledge of Microsoft Office programs, Outlook (email), and the Internet. Be able to obtain and maintain a Public Trust Clearance. This internal posting will close COB Monday, 10/20/2025. Benefits Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.

Posted 30+ days ago

QA Tech/ Quality Control

Elite StaffingNorthbrook, IL

To Apply for this Job Click Here QA Tech/ Quality Control Job Duties: Quality Inspections: Regularly inspect raw materials, in-process items, and finished products to ensure they comply with quality standards and specifications. Testing: Perform various tests (e.g., dimensional, functional, visual) to evaluate product quality and performance. Documentation: Accurately document inspection results, test data, and any deviations from quality standards. Maintain detailed records of quality control activities. Defect Identification: Identify defects and non-conformities and work with production teams to address and resolve these issues promptly. Corrective Actions: Assist in identifying root causes of quality problems and implement corrective actions to prevent recurrence. Equipment Maintenance: Maintain and calibrate quality control equipment to ensure accuracy and reliability. Compliance: Ensure compliance with industry standards, regulatory requirements, and company policies. Reporting: Prepare and present quality reports to management, highlighting key findings and recommendations for improvement. Training: Provide training and guidance to production staff on quality control procedures and best practices. Safety Responsibilities: Conduct regular safety inspections of the workplace to identify potential hazards and ensure compliance with safety regulations. Promptly report any safety incidents, accidents, or near-misses to the appropriate personnel and assist in investigating the root causes. Requirements: Strong knowledge of MS Office Suite. Exceptional attention to detail and strong analytical skills to identify and address quality issues. Excellent verbal and written communication skills. Ability to effectively communicate quality issues and solutions to various stakeholders. Strong problem-solving skills with the ability to think critically and make decisions quickly. Ability to work independently and collaboratively in a team environment. Work effectively with production teams and other departments to ensure seamless communication and resolution of quality issues. Strong problem-solving skills with the ability to think critically and make decisions quickly. Commitment to maintaining a safe working environment and promoting a safety culture. 2nd shift 2pm-10:30pm 3rd shift: 10:00pm-630am $17.97/hr. (Attendance bonus available) Everify Temp to hire after 90 days, raised to $19.21 Northbrook, IL 60062 Please send resumes to waukeganoffice@elitestaffinginc.com All employees of Elite Staffing must be 18 years or older and authorized to work in the United States. Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status. Elite Staffing offers the following benefit programs for your participation: Medical, Dental, Vision, Voluntary Benefits, 401k Retirement Plan, and Commuter benefits. To Apply for this Job Click Here

Posted 6 days ago

QA Manager

TalentOne Recruitment & StaffingVernon, CA

$80,000 - $115,000 / year

We are seeking a QA Manager to become an integral part of our team! You will be responsible for monitoring and ensuring plant products are safe and meet customer specifications and company quality and reliability standards. JOB TYPE: Full-Time SHIFT: Mon-Fri 8am to 5pm (Some Saturday work and flexibility on the hours for audits and or customer visits) PAY: $80K- $115k/year Responsibilities: Responsible on managing daily quality functions in the QC department. Monitor & oversee supervisor performance. Lead the Quality team. Pest control activity at the plant level and perform. Handle, monitor, and lead the GMP walkthrough. Lead as a HACCP Coordinator at the plant to oversee all food safety-related conditions. Handle, Coordinate, Monitor and respond to customer complaints. Responsible for trend analysis on food safety and quality related data that includes KPI, micro performance at the plant for environmental swabs, material and finished product. Handle interview and train new hires, ongoing training for all the QC Technician employees. Liaison as a lead contact to plant USDA Inspector. Interact with customer and supplier as required by issues arises caused by material/ingredient/product quality issue. Responsible to lead customer, supplier, SQF, and regulatory audits with the multifunctional team. Qualifications: 3-5 years in USDA/FDA background in a Food Manufacturing or Pharmaceutical, Nutraceutical industry. 2-3 years’ experience in a Managerial and Compliance role. Bachelor’s degree in science, preferably in Food Science and Technology. Microbiology experience is a plus. Bi-lingual in Spanish is a plus. Excellent leadership skills. Strong Microsoft Office skills. Strong verbal and written communication skills. Strong organizational skills. HACCP Certification.

Posted 30+ days ago

IME QA Specialist

Ethos Risk Servicesdallas, TX

ABOUT US: Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers. JOB SUMMARY: Our dynamic Ethos Medical Management Team is growing and seeking a full-time IME Quality Assurance Specialist(REMOTE) to join our growing IME Division. In this role, you will review physician medical reports to ensure accuracy, completeness, and compliance with client requirements and state statutes. This is a non-clinical, remote position that plays a critical role in supporting our clients' business operations. As a QA Specialist, your work directly impacts report quality, client satisfaction, and financial outcomes. You will exercise independent judgment, maintain strict confidentiality, and serve as a trusted advisor by ensuring physician reports meet the highest quality standards. KEY RESPONSIBILITIES: Conduct quality assurance reviews of physician medical reports in a fast-paced environment. Identify errors, inconsistencies, and missing information and submit correction or clarification requests to physicians. Release completed physician reports to clients and all required parties. Provide high-level customer service, including regular status updates to clients. Perform administrative duties such as report follow-ups, addendum requests, and medical record retrieval. Ensure all reports meet client specifications, deadlines, and applicable state statutes. Adhere to company policies, procedures, and confidentiality standards. Assist in supporting and advancing the objectives of the IME Division. Maintain accuracy and attention to detail to minimize financial and operational risk. QUALIFICATIONS: Education: High school diploma or equivalent required. Associate degree or higher preferred. Experience: Minimum of 1 to 3 years of customer service experience required. Healthcare or medical administrative experience preferred Quality assurance or report review experience strongly preferred Skills: Exceptional attention to detail with strong proofreading abilities Analytical and critical thinking skills Excellent written and verbal communication skills Strong customer service mindset with professionalism and discretion Ability to work independently while collaborating effectively with a team Strong organizational, time management, and multitasking skills Ability to prioritize work and consistently meet deadlines Proficiency with Microsoft Office and general computer systems Ability to follow detailed client-specific instructions Commitment to confidentiality and data security WORKING CONDITIONS: This position is 100% remote, with required availability during standard business hours. This role requires a dedicated workspace with reliable internet. The role involves prolonged periods of sitting, operating a computer, and communicating via phone and email. Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic. Job Posted by ApplicantPro

Posted 1 week ago

SQA Manager/ Automation QA Lead With Java

Pyramid Consulting, IncCharlotte, NC

$58 - $60 / hour

Immediate need for a talented SQA Manager/ Automation QA Lead with Java. This is a 12 Months Contract opportunity with long-term potential and is located in Charlotte, NC or Jersey City, NJ (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:26-03277 Pay Range: $58 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Skills-Automation testing – coding with Selenium Cucumber , Junit, Java Our client is a leading Banking and Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here. #BOA

Posted 1 week ago

Product Support / QA Specialist

AssistRxOrlando, FL

$41,000 - $43,000 / year

The position offers the rewarding opportunity to become a “Product Support Specialist” by using our proprietary systems to build, test, and maintain our library of electronic prior authorization (ePA) forms and workflows. The position also performs various functions to support the ongoing growth of the company’s portfolio of product offerings. This position requires extensive research, attention to detail, and a strong work ethic. Conduct research on electronic sources, such as databases or repositories, for formulary status and prior authorization requirements for all drugs. Test system modifications to prepare for implementation while documenting software defects, and report findings to software developers and/or other involved departments. Participate in product design reviews to provide input on functional requirements, product designs, processes, or potential problems. Apply basic clinical knowledge to association of prior authorization forms. Create cohesive question sets using specific questions provided by the payer. Create cohesive question sets using specific information provided by clinical staff. Create workflows in proprietary systems. Comply with privacy and security standards, and applicable data and security requirements. Requirements Knowledge of prescription drug reimbursement including: insurance plan types, major medical benefits and prior authorizations. Basic prescription drug knowledge including: administration, route, dosage, form, and drug types. Professional level skills in computer use, including but not limited to Microsoft Office Suite, Adobe Acrobat, web-based applications, and keyboard skills. Ability to adapt and learn quickly, specifically in accordance with company and program policies and procedures. Strong attention to detail with the ability to complete tasks repetitively. Demonstrated strong written and verbal communication skills. Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics. Previous work experience in Specialty Pharmacy or Managed Care with working knowledge of specialty medications and prior authorizations. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Posted 30+ days ago