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F
Fairfield Indy NorthwestIndianapolis, Indiana
The Night Auditor is responsible for overseeing the nightly operations of the front desk, ensuring that all financial transactions and reports are accurately completed and prepared for the next day's operations. The primary focus of this role is to reconcile the day’s financial activities, manage guest services during the overnight shift, Manager on duty coverage and provide exceptional guest experiences. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform the duties of a front desk agent, including guest check-in/check-out, reservation handling, and responding to guest inquiries. Reconcile all daily front desk agents’ work, ensuring accuracy in the daily accounting processes. Run the trial balance to post rooms and close the day, preparing and distributing next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required. Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience. Handle financial transactions such as accepting payments, maintaining a house bank, and preparing accurate receipt reports. Issue and control access to safety deposit boxes, and post miscellaneous charges as requested. Respond to and resolve guest complaints efficiently and courteously. Answer telephones promptly and handle reservations, check-ins, and check-outs with accuracy and efficiency. Operate or assist with any necessary transportation arrangements in a timely and courteous manner. Assist guests with luggage and be knowledgeable about local area attractions and hotel services. Manage messages, wake-up calls, mail, and faxes properly, ensuring prompt and accurate service. Adhere to applicable company Standard Operating Procedures (SOPs) to maintain consistency and compliance. Effectively utilize the Property Management System and Electronic Key Equipment. Maintain a clean and orderly work area, respond promptly to FOM or MOD requests. Maintain open lines of communication with all departments, sharing pertinent information as needed. Be self-motivated and use time wisely, responding positively to new ideas and feedback. Demonstrate proper selling techniques during the reservation and walk-in process, actively seeking opportunities to upsell and increase revenue. Complete shift closing accurately, obtaining appropriate approval signatures and authorization codes. Associates may be required to work varying schedules, including nights, weekends, and holidays, based on business needs. Full compliance with company rules and regulations is required for the safe and effective operation of the hotel facilities. Violations may result in disciplinary action, up to and including termination. Qualifications: Education: High school diploma or equivalent required. Experience: One to two years in an accounting or front office position preferred. Strong communication skills, both verbal and written. Extensive knowledge of the hotel, its services, and local area attractions. Ability to maintain professionalism and handle sensitive information confidentially. Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift. Must be able to lift up to 15 lbs on occasion and perform tasks that involve repetitive motions, bending, and climbing.

Posted 1 week ago

Front Desk Associate-logo
Stretch ZoneWake forest, North Carolina
Health, Wellness and Fitness Professionals Compensation / Perks: $12 -$15 per hour High-energy atmosphere Career growth opportunities Continuing education opportunities Employment Type: Front Desk Associate Are you seeking a position that allows you to use your administrative and customer service skills to make a difference in the lives of others? Do you also want to gain valuable management experience that can advance your knowledge in the fitness industry? Join the movement that’s sweeping the nation…apply to be part of the Stretch Zone team! We are seeking an organized, energetic Front Desk Associate to be part our team. Who are we? Stretch Zone provides clients with Flex-ability for Life® by using a proprietary stretching method and a patented stabilization system. Stretch Zone seeks to improve client health and wellness. Stretch Zone facilities offer a welcoming environment, knowledgeable staff, and comfortable equipment, all of which allow clients to relax and fully benefit from our methods. Stretch Zone uses a patented strap system and proprietary tables to stabilize muscles, our certified stretch practitioners deliver a life-changing stretch experience. Responsibilities: The lead customer service contact for all clients and prospects. Essential to the day-to-day operations of the store. Monitors client sessions to ensure appointments run on time. Helps promote current client renewals and is directly responsible for the acquisition of new prospects via telephone and text inquiries. Helps the team clean and maintain the store. Works closely with store stretch practitioners and the management team to provide outstanding service and a comfortable atmosphere for all clients. At Stretch Zone, we encourage a teamwork environment! Our main goal is to improve the lives of others with our stretch practices. Stretch Zone has convenient locations throughout the United States. Learn more at stretchzone.com. Become part of the team! Most stretching methodologies try to wait out, overpower, trick, or ignore the stretch reflex. The proven way to increase performance and mobility is to work with the stretch reflex with the revolutionary techniques available through the Stretch Zone® Methodology (SZM). The SZM Practitioner identifies any postural and movement limitations, then tries to correct or mitigate them through specific applied stretching sessions. With a balanced system the customer will reach their true maximum potential, whether they are an professional athlete, weekend warrior, couch potato, or suffering from chronic pain or illness. A career with Stretch Zone ® means not just meeting and maintaining a level of excellence, but continually improving in skill, to further one’s expertise and to advance the industry. As a minimum prerequisite to SZM we recommend a personal training certification in ACE, NASM, ACSM, NSCA or NCSF and/or a license in therapeutic massage or other accredited body work.

Posted 30+ days ago

Front Desk Attendant-logo
TroonHeber City, Utah
Red Ledges Wellness Center is excited to announce the exceptional career opportunity of part-time Front Desk Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. This qualified person will be the first impression for all members using the facility, should be timely, personable and friendly, familiar with Microsoft Office, demonstrate strong organizational skills and be a team player. Responsibilities include opening and/or closing the facility, checking-in members for classes, cleaning duties and being familiar with our class schedules and descriptions. Applicant should be able/willing to work a mix of mornings, evenings and weekends. Key Responsibilities of the Front Desk Attendant Meets and greets all visitors in a pleasant, courteous and professional manner. Assists with any guest inquiries, answers incoming telephone calls, forwards call to the appropriate party, or takes a message. Provides clerical support to the department that may include but not limited to: typing, copying, filing, composing routine correspondence, and preparation of outgoing mail. Sorts incoming mail for the department(s). Performs other duties as required. Minimum Qualifications for the Front Desk Attendant: High school diploma or general education degree; or one (1) year administrative experience and/or training; or equivalent combination of education and experience. Other Qualifications: Ability to read and speak English in order to perform the duties of the job. Possesses computer skills, including, but not limited to, use of Microsoft Word, Excel, Jonas and Publisher.

Posted 3 weeks ago

Front Desk Attendant-logo
World GymGlen Burnie, Maryland
JOB SUMMARY The Front Desk Attendant is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services. ESSENTIAL DUTIES AND RESPONSIBILITIES Greets and checks in all members and guests Sells all products and services Liaison between members and Membership Office: Including prospects and current members Schedules for both Skin Care and Massage Offices Answers and directs all incoming phone calls Fields all member complaints and concerns Performs Opening and Closing Procedures for the club if assigned those shifts Responsible for keeping both Program and Check-In desks clean, neat, and orderly Attends monthly departmental meetings Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, or any other activities that are not work-related Creates the “First Impression” Other duties as assigned REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Must be highly motivated and energetic Excellent communication and interpersonal skills Organizational skills Strong attention to detail Ability to multi-task An understanding of health club operations Must be a team player, willing to cover or trade shifts when necessary Must be able to work days, evenings, and weekends as necessary REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE Must have experience in customer service Experience in health club or the hospitability industry is preferred CPR, First Aid, and AED certifications (must be obtained within 60 days of hire) The iconic World Gym brand was founded in 1976 by Joe Gold during the glory days of "Muscle Beach" in Venice, CA. Joe was one of the original ringleaders of Muscle Beach. In his prime, he toured with Mae West, and was at the heart of the cozy connection that has always existed between the Muscle Beach fitness scene and the celebrity of Hollywood. Joe blazed a trail followed later by the likes of Arnold Schwarzenegger, Lou Ferrigno, and Dave Draper to name just a few - all of whom had significant Hollywood careers and an intimate connection to and love for World Gym. Since that time, World Gym has evolved into an internationally recognized brand that has captured the imagination of people around the globe. Given its storied past, it is no surprise that World Gym is one of the most celebrated fitness brands in the world today. World’s Gym is committed to always remaining a true gym, not a resort. This is the place for the serious, no-nonsense workout; where great shape is an authentic passion. We believe in empowering our members to lift themselves to greatness and letting confidence thrive while the mind and body grow strong. By offering expertise and state of the art equipment, we have the inspiration and tools to change lives.

Posted 30+ days ago

Guest Service Representative-logo
Nothing Bundt CakesSaratoga Springs, New York
At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We’re keeping it casual. T-shirts and sneakers are where it’s at! Cake discounts. Yummm! You don’t have to be 18 to work here, so students can join us. This job is fun. It’s literally a piece of cake! This is a great place to make new friends! You’ll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $16.50 - $19.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes ® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes ® . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 1 week ago

Guest Service Representative-logo
Nothing Bundt CakesLos Gatos, California
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant’s Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes ® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes ® . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 30+ days ago

C
Country Inn & Suites HoughtonHoughton, Michigan
Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Are you a night owl? Do you like working by yourself while being a part of a larger team? Then our Night Auditor position is for you! Fast, fun, and friendly are the main characteristics of this position. Weekend availability required. Responsibilities: Closing reports at the end of each night Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty. Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy. Checking in guests, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. Qualifications: Strong computer skills. Exceptional communication skills. Demonstrated excellence in guest service. Ability to multitask with limited supervision Ability to work in a fast-paced environment. Benefits/Perks: Medical, Dental, and Vision insurance options Paid time off and 401(k) for full-time employees All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels Opportunities for bonuses $250 referral bonus ($250 for you and $250 for a referred associate) DailyPay: access to your already earned wages before payday Compensation: $15.00 per hour We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Posted 1 week ago

Front Desk Agent-logo
TrigildSan Diego, California
Trigild does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Trigild to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Trigild will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies. As a Front Desk Agent at Trigild, you are the face of our property and the first point of contact for our guests. This role is responsible for providing a warm, welcoming, and efficient check-in and check-out experience, while anticipating guest needs and delivering service that exceeds expectations. You’ll serve as a key liaison between guests and hotel departments to ensure a seamless and enjoyable stay. Responsibilities: Greet and welcome guests with a warm, friendly smile upon arrival. Efficiently handle guest check-in and check-out procedures, including room assignments and billing. Accurately input and retrieve guest information using the hotel computer system, verifying room rates and number of guests. Make appropriate room selections based on guest preferences and needs. Provide prompt and courteous responses to guest inquiries, requests, and concerns. Promote guest satisfaction by anticipating needs and delivering personalized service. Communicate effectively with housekeeping, maintenance, and other departments to coordinate service and resolve issues. Verify and authorize credit card transactions; handle cash, provide change, and balance transactions at the end of shifts. Answer telephone calls promptly and professionally; record and relay messages accurately. Retrieve mail, packages, and faxes for guests as requested. Remain calm, professional, and solution-oriented during emergencies or high-traffic periods. Ensure the safety and security of guests and team members by understanding and assisting in emergency procedures. Maintain accurate and detailed guest records and comments within the system. Comply with all attendance, uniform, and conduct policies. Night Auditor Job Responsibilities: Welcome guests in a warm and friendly manner overnight. Managing front desk activity and handling guest check-ins and check-outs Assists guests friendly, proactive, and efficient manner with appropriate follow-up as necessary. Balances cash drawer by counting cash at beginning and end of work shift. Reconciles nightly finances and reports. Accurately reconcile all hotel cashier transactions. Prepare and review daily financial reports. Ensure the accuracy of guest billings and city ledger transactions. Investigate and resolve any discrepancies or out-of-balance accounts. Maintain accurate financial records and ledgers. Process and verify reservation payments. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Ability to solve problems and diffuse tense situations Knows all essential aspects of our hotel operations. Acts as the site liaison for the services. Works collaboratively with any hotel associates and resources. Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing Ensure the hotel's safe and secure environment. Communicate with other departments (e.g., housekeeping, maintenance) to ensure smooth operations. Qualifications: High school diploma or equivalent required. Previous hotel or customer service experience preferred. Must be available to work mornings, evenings, weekends, and holidays. Strong communication skills with the ability to adapt to different audiences. Ability to remain professional and calm under pressure, especially in high-volume or emergency situations. Comfortable standing for extended periods and performing repetitive motions. Excellent problem-solving skills and a team-oriented attitude. Proven ability to handle cash and process financial transactions with accuracy. Strong attention to detail, organization, and multi-tasking abilities. Commitment to providing a positive and memorable guest experience. Pay Range $19 - $22 USD All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.

Posted 5 days ago

C
Cove Communities CareersOrmond Beach, Florida
Primary Duties & Responsibilities Must have working knowledge of the facilities, layout, programs, product line and reservation system Process guest check-ins & check-outs Assist guests with resort services Check to assure visitors have departed the resort In advance of guests’ arrival, create check-in packets for guests Run reports from the reservation system on a daily basis Keep Community Manager apprised of any issues or incidents that occur and may need to be acted upon Mail confirmations & other mailings that are needed Communicate with other departments to support customer satisfaction Support all Cove Communities policy at all times All other duties as assigned Required Skills/Abilities: Must possess superior customer service skills Ability to effectively communicate with all levels of staff and guests Must have knowledge of Microsoft Office Working knowledge of computerized reservations system Education and Experience Minimum high school diploma or GED Excellent organizational skills with a high level of accuracy RV camping knowledge a plus Reservation experience a plus Physical Requirements: Standing for long periods of time Lifting of up to 25 lbs. Living Our Core Values Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who: Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically. Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations. Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits. Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way. Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued. Salary: $13-$15 About Cove Communities Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.

Posted 2 weeks ago

O
Owings MillsOwings Mills, Maryland
At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We’re keeping it casual. T-shirts and sneakers are where it’s at! Cake discounts. Yummm! You don’t have to be 18 to work here, so students can join us. This job is fun. It’s literally a piece of cake! This is a great place to make new friends! You’ll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes ® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes ® . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 30+ days ago

H
Holiday Inn Express Dry RidgeDry Ridge, Kentucky
Benefits: 401(k) 401(k) matching Company parties Dental insurance Health insurance Paid time off Vision insurance Purpose: The Front Desk Associate is responsible for the preparation and disposition of all Front Desk work. Responsible for the front desk operation during the various shifts of operation. Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e., movie revenue telephone postings valet laundry servers and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Maintain proper record keeping (i.e., logbooks etc.) according to Athena Hospitality standards. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Have a working knowledge of security procedures. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e., revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Front Desk Associates as requested. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). Perform any other duties as requested by the Guest Services Manager or any other member of management. Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Use proper two-way radio etiquette when communicating with other associates. Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel. Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds Be familiar with breakfast operation and standards and be prepared to assist when requested or needed. QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. Must be able to work independently and with minimal supervision. Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must work well in stressful high-pressure situations. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. Job Settings and Physical Demands: To perform the job successfully, the candidate must be able to stand and walk 50% of their workday. Lifting and carrying up to 45 lbs. may be necessary at times and bending and stooping are required. Job is performed indoors in well ventilated area. Disclaimer This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Posted 1 week ago

Guest Service Representative-logo
Castle RockCastle Rock, Colorado
Benefits: 401(k) Employee discounts At Nothing Bundt Cakes , the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We’re keeping it casual. T-shirts and sneakers are where it’s at! Cake discounts. Yummm! You don’t have to be 18 to work here, so students can join us. This job is fun. It’s literally a piece of cake! This is a great place to make new friends! You’ll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $15.00 - $15.75 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes ® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes ® . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 30+ days ago

Guest Service Representative-logo
Nothing Bundt CakesSunnyvale, California
At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We’re keeping it casual. T-shirts and sneakers are where it’s at! Cake discounts. Yummm! You don’t have to be 18 to work here, so students can join us. This job is fun. It’s literally a piece of cake! This is a great place to make new friends! You’ll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $20.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes ® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes ® . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 30+ days ago

Front Desk Associate-logo
VP ManagementBluefield, West Virginia
The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas. Duties & Responsibilities Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary Maintain cleanliness and organization of the front desk area and common areas Adhere to all company policies and procedures Handle sensitive and confidential information with discretion Update and maintain guest records in the reservation system Process payments and reconcile cash drawer at the end of each shift Generate reports as needed Stand up for 6-8 hours each day. Handle check in, check out, and other transaction inquiries Required Skills and Qualifications High school diploma or equivalent 1-2 years customer service experience Excellent communication skills, both written and verbal Friendly and outgoing personality Ability to stay calm and professional under pressure Strong organizational skills and attention to detail Preferred Skills and Qualifications Previous experience working in a hotel or related industry Proficiency with computers and software programs, including Microsoft Office and property management systems Job Types: Full-time, Part-time

Posted 30+ days ago

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Holiday Inn Express Carmel WestfieldCarmel, Indiana
The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information. Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members. Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy. Assist with hotel shuttle or transportation services, ensuring timely and courteous service. Assist guests with luggage upon arrival and departure. Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Be aware of and prepare for incoming VIP guests. Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager. Exhibit a positive and cooperative attitude as part of the team. Communicate effectively with coworkers and contribute to a supportive work environment. Handle and account for keys properly. Understand and adhere to emergency procedures and security policies. Ensure the confidentiality and protection of guest room numbers. Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. Must maintain a neat, clean, and well-groomed appearance in accordance with company standards Qualifications: Education: High School diploma or equivalent. Experience: Prior experience in a customer service role preferred. Strong verbal and written communication skills. Basic computer skills. Knowledge of the hotel, its services, and the surrounding area. Ability to stand for extended periods, up to 8 hours. Ability to lift up to 15 lbs on occasion. Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

Posted 1 week ago

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Candlewood Suites GonzalesGonzales, Louisiana
Benefits: 401(k) 401(k) matching Company parties Dental insurance Health insurance Paid time off Vision insurance Purpose: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e., movie revenue telephone postings valet laundry servers and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Maintain proper record keeping (i.e., logbooks etc.) according to Athena Hospitality standards. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Have a working knowledge of security procedures. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e., revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). Perform any other duties as requested by the Guest Services Manager or any other member of management. Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Use proper two-way radio etiquette when communicating with other associates. Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel. Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds Be familiar with breakfast operation and standards and be prepared to assist when requested or needed. QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. Must be able to work independently and with minimal supervision. Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must work well in stressful high-pressure situations. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. Job Settings and Physical Demands: To perform the job successfully, the candidate must be able to stand and walk 50% of their workday. Lifting and carrying up to 45 lbs. may be necessary at times and bending and stooping are required. Job is performed indoors in well ventilated area. Disclaimer This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Posted 1 week ago

Guest Service Representative-logo
SandySandy, Utah
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant’s Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Compensation: $11.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes ® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes ® . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 30+ days ago

Guest Service Representative-logo
Nothing Bundt CakesSouthlake, Texas
At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We’re keeping it casual. T-shirts and sneakers are where it’s at! Cake discounts. Yummm! You don’t have to be 18 to work here, so students can join us. This job is fun. It’s literally a piece of cake! This is a great place to make new friends! You’ll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $11.00 - $12.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes ® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes ® . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 30+ days ago

Front Desk Associate-logo
D1 TrainingDeland, Florida
Benefits/Perks Continuing education through company-sanctioned events. Free membership in a state-of-the-art facility. Flexible Management Company Overview Motivate and inspire all to be their best and achieve their goals through training with world-class coaches. The culture of D1 separates us as we are all driven to help those around us. D1 is passionate about impacting and changing lives. Job Summary The front desk position is very important as it is the first and last employee to engage with our customers & members every time they visit. This role is designed to provide a welcoming introduction to each person who walks into the D1 facility. As a front-desk associate you will answer customer service related questions, keep track of who is coming in and out of the facility, and assist with the operations of the business. For this role you must be a reliable individual who shows up on-time each day you are expected to be at work. You must be willing to support other members of the team and must have a great work ethic. You must be a high energy individual who does not have emotional ups and down. You must be able to tune out whatever is happening outside of work so that your energy at work remains consistent. You must be willing to greet people by name every day and must show your excitement to see our members. We want each person who walks into the D1 facility to not see us as a “gym” but instead as a fun family full of people who are excited to be there. You must have the ability to connect with members and hold authentic conversations while keeping it professional. You must be clear and concise in your conversations with the ability to tell someone that you can no longer talk because you have other work to complete. You must have the ability to multi-task and also manage your schedule to accomplish all of your daily objectives. You will interact with a high volume of people each day and each of them needs to receive the same level of service. This role is vital to the success of our company and is a stepping stone into other positions within our organization. Members should walk into the facility excited to see you and have you greet them by name. Bathrooms should always be ready for use, ancillary items should be ready to be sold, and cleaning supplies should be ready for use. As a front-desk associate you should be willing to support other members of the team on miscellaneous tasks but 85%+ of your time should be spent at or near the front-desk. Responsibilities Complete Opening Checklist when opening the facility Complete Closing Checklist when closing the facility Answer all customer support questions for current and new members Answer phone calls and take messages for Recruiters and Management Check Clients into workouts and ensure attendance is 100% correct Ensure bathrooms are stocked with all necessary supplies Ensure facility cleaning supplies are stocked and ready for use Keep fridge and shelves fully stocked of food and drink Keep gear displays stocked and neat Keep track of all cleaning and retail inventory Process all ancillary purchases in MINDBODY Complete daily social media tasks Qualifications Must be a high-energy individual Must have an outgoing personality that wants to be social Must have 3 credible references Compensation: $15.00 per hour D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world’s best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.

Posted 30+ days ago

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Washtenaw and PlattBirmingham, Michigan
Benefits: Free food & snacks Free uniforms Opportunity for advancement Paid time off WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guests’ natural lashes. WHO WE ARE LOOKING FOR: We are looking for a highly motivated and experienced Front Desk Associate for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, and booking clients. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you! RESPONSIBILITIES: Increase membership sales and retail sales Greet visitors and provide an excellent customer experience Book appointments in person or by phone Contribute to group operations, such as inventory maintenance Maintain a clean and inviting environment REQUIRED SKILLS: 1+ years customer service or retail sales experience Strong attention to detail Ability to multitask in a fast-paced environment Ability to work some weekends and some evenings Experience with MindBody Software is a plus! WHY JOIN OUR TEAM? Hourly wage; commensurate with experience + Commissions on sales Growth opportunities Free lash extensions and all other salon services Discounts on retail products Compensation: $18.00 per hour WHAT WE DO: The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence. WHY JOIN OUR TEAM: We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers. Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.

Posted 3 weeks ago

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Night Auditor

Fairfield Indy NorthwestIndianapolis, Indiana

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Job Description

The Night Auditor is responsible for overseeing the nightly operations of the front desk, ensuring that all financial transactions and reports are accurately completed and prepared for the next day's operations. The primary focus of this role is to reconcile the day’s financial activities, manage guest services during the overnight shift, Manager on duty coverage and provide exceptional guest experiences.

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Perform the duties of a front desk agent, including guest check-in/check-out, reservation handling, and responding to guest inquiries.

Reconcile all daily front desk agents’ work, ensuring accuracy in the daily accounting processes.

Run the trial balance to post rooms and close the day, preparing and distributing next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required.

Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.

Handle financial transactions such as accepting payments, maintaining a house bank, and preparing accurate receipt reports.

Issue and control access to safety deposit boxes, and post miscellaneous charges as requested.

Respond to and resolve guest complaints efficiently and courteously.

Answer telephones promptly and handle reservations, check-ins, and check-outs with accuracy and efficiency.

Operate or assist with any necessary transportation arrangements in a timely and courteous manner.

Assist guests with luggage and be knowledgeable about local area attractions and hotel services.

Manage messages, wake-up calls, mail, and faxes properly, ensuring prompt and accurate service.

Adhere to applicable company Standard Operating Procedures (SOPs) to maintain consistency and compliance.

Effectively utilize the Property Management System and Electronic Key Equipment.

Maintain a clean and orderly work area, respond promptly to FOM or MOD requests.

Maintain open lines of communication with all departments, sharing pertinent information as needed.

Be self-motivated and use time wisely, responding positively to new ideas and feedback.

Demonstrate proper selling techniques during the reservation and walk-in process, actively seeking opportunities to upsell and increase revenue.

Complete shift closing accurately, obtaining appropriate approval signatures and authorization codes.

Associates may be required to work varying schedules, including nights, weekends, and holidays, based on business needs.

Full compliance with company rules and regulations is required for the safe and effective operation of the hotel facilities. Violations may result in disciplinary action, up to and including termination.

 

Qualifications: Education:

High school diploma or equivalent required.

Experience: One to two years in an accounting or front office position preferred.

Strong communication skills, both verbal and written.

Extensive knowledge of the hotel, its services, and local area attractions.

Ability to maintain professionalism and handle sensitive information confidentially.

Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.

Must be able to lift up to 15 lbs on occasion and perform tasks that involve repetitive motions, bending, and climbing.

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