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Position Summary The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. Must be available to work weekends and holidays as needed to meet business demands. Directly supervises all front office personnel and ensures proper completion of all front desk duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepares monthly reports and may prepare a budget for front office department. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Train, cross-train, and retrain all front office personnel. Supervise workload during shifts. Maintain working relationships and communicate with all departments. Verify that accurate room status information is maintained and properly communicated. Resolve guest problems quickly, efficiently, and courteously. Follow up with guests as needed. Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel. Review and complete credit limit report Receive information from the previous shift manger and pass on pertinent details to the oncoming manager or supervisor. Check cashiers in and out and verify banks and deposits at the end of each shift. Enforce all cash-handling, check-cashing, and credit policies. Conduct regularly scheduled meetings of front office personnel in partnership with the Director of Guest Services. Ensure strict adherence to the uniform policy. Uphold the hotel's commitment to hospitality. Monitor selling status of house daily. Monitor high balance guests and take appropriate action. Ensure implementation of all hotel policies and house rules. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Prepare revenue and occupancy forecasting. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Monitor all V.I.P. guests and requests. Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and guest feedback forms on a daily basis. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. On time and at work when scheduled and in proper uniform. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Consistent professional and positive attitude and actions when communicating with guests and associates. Ensure maintenance problems are promptly reported through proper channels. Comply with all company policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager/supervisor before leaving work area for any reason. Attend department meetings as scheduled. Respond to guest requests, concerns and problems to ensure guest satisfaction. Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken. Any other tasks/duties as requested by management. Qualifications The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. Education and Experience Associate degree or equivalent experience. Two years of customer contact and supervisory experience in the hospitality industry is preferred. Skills and Abilities Ability to understand and provide friendly guest service. Ability to correctly process check-ins and check-outs, answer questions, and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations. Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills. Consistently professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities. Ability to satisfy the legal requirements for employment within the jurisdiction. Working Conditions & Physical Effort Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle. Notice Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our Perks Competitive Salary Paid Time Off Medical, Dental, Vision health insurance Robust supplemental insurance for Life, AD&D, Pets, legal and more Wellness programs for mental, physical, and financial wellness Hotel and travel discounts Generous retirement/401k benefits Education and professional development Who We Are Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies. Find out more about us on our website or click here to visit our Linkedin page! WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

The Salvation Army Hawaiian and Pacific Islands Division Ray and Joan Kroc Corps Community Center Ewa Beach, Hawaii Job Description Rev: 12/5/24 POSITION TITLE: Front Desk Attendant DEPARTMENT : Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii) SUPERVISOR : Member Services Manager FLSA STATUS : Non- Exempt CLASSIFICATION: Part Time, Hourly $15.00 - $15.50 GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people. MISSION STATEMENT : The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination. KROC CENTER HAWAII VISION: Kroc Center Hawaii is a community center where families, individuals and relationships thrive in the name of Jesus. POSITION SUMMARY : The Front Desk Attendant is responsible for providing exceptional customer service experiences. The Front Desk Attendant will be responsible for membership sales and/or verifying membership through a Point of Sales (POS) system, providing information, and answering questions about available programs and retention and appreciation of all guests. The Front Desk Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community. MINIMUM REQUIREMENTS: High School Diploma or GED equivalency. Must be computer literate with proficient typing skills and the ability to use new software programs with basic training. Must have excellent telephone skills with the ability to maintain a non-judgmental attitude in working with guests, members and staff. PREFERRED EDUCATION AND EXPERIENCE: Experience with a Point of Sales (POS) system preferred. Experience in membership recruitment preferred. Two years’ experience as a cashier and/or in customer service preferred. ESSENTIAL FUNCTIONS : Greet members and guests as they enter Kroc Center Hawaii and ensure that members and guests feel welcome and have a positive experience. For example, smile, make eye contact, use member’s or guest’s name whenever possible, ensure that questions are answered. Conducts informative tours of the Kroc Center Hawaii. Provides membership information to interested parties and explains the benefits of membership to all guests and visitors. Processes membership applications and guest passes for guests and members according to established procedures. Receive payment by cash, check, credit card or debit card. Compute and record totals of transactions; issue receipts, credits or change due to guests or members utilizing the Point of Sale (POS) kiosk system. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Monitor and verify access of members and guests into the appropriate areas; ensure that there is no misuse or abuse of identification cards. Provides prompt, professional, and courteous customer service by knowing current program and activity offerings and helps guests and members have their inquiries effectively addressed. Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members and guests. Promote memberships, guest passes, and retail items utilizing the POS kiosk system. Receive and answer incoming telephone calls and visitors in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner. Communicate with members, guests, co-workers, and the general public using appropriate verbal and written language skills. Maintains the orderliness and cleanliness of the membership lobby, front desk, and makes sure public areas are safe, clean, and neatly arranged at all times. Responsible for all opening and closing duties and securing the POS area at the end of shift. Handle and resolve member’s and guests’ complaints, by obtaining and evaluating all relevant data to handle complaints and inquiries. Follow up with members and guests to ensure high-level satisfaction and determine future requirements. Notify Member Service Manager or leads of all issues and refer guests or members to them if further action is needed. Notify the appropriate department, staff, or manager to resolve issues, or by handling simple issues personally. Assist Services Manager and leads in maintaining a membership database of records utilizing a complex computer program. Ensures confidentiality of all data. Provide administrative support to include filing, data entry and mailing. Provide back-up support for Child Watch. Adhere to The Salvation Army’s policies and procedures in handling cash and accounting procedures. Assist in the receipt and safekeep of all cash from each program venue. Assist the Member Services Manager and leads to ensure staff communicates daily with the Facilities Department to address cleanliness and maintenance related issues. Assist the Member Services Manager and leads to ensure staff exceed first-class customer service expectations. Maintains healthy relationships with coworkers by exhibiting good communications skills and positive attitude. follow and ensure adherence to The Salvation Army Policies and Procedures. Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii. Attend staff meetings and other administrative meetings. Maintain regular and punctual work attendance. Available to work a flexible schedule that includes working on weekends, holidays, and evenings. Perform other duties as assigned. MENTAL DEMANDS: Able to prioritize and organize work assignments and take projects from beginning through completion. Able to perform job functions with attention to detail, speed and accuracy. Able to work in a fast-paced environment and maintain poise under pressure. Is self-motivated, energetic, enthusiastic, motivational, and able to maintain a self-directed schedule. Genuine interest and commitment to providing quality service. Respond to crisis situations in a calm and effective manner and remain calm when resolving problems using good judgment. Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work. Able to work with limited supervision, and work in a team setting with other professionals. Exercise good judgment and comfortable taking initiative with projects. PHYSICAL DEMANDS : The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching, and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds. This employee may also be required to work weekends, holidays, and evenings. COMMUNICATION DEMANDS : The position requires talking to co-workers, members/guests and vendors; requires written communication to and from co-workers, members/guests and vendors; talking on the telephone; requires responding to written or verbal requests of co-workers, members/guests and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies. The position requires the ability to interact with co-workers and the public in a positive professional manner in conformity with The Salvation Army Mission Statement. The position also requires the ability to work with people of diverse backgrounds and circumstances. EQUIPMENT NEEDS : The equipment used includes general office equipment such as computers, point-of-sales kiosks, photocopiers, scanners, printers, fax machines, telephones, microphones, audio-visual equipment, 10-key calculator, and automobile. DESCRIPTION OF WORK ENVIRONMENT : Most work will be indoors at the Kroc Center Hawaii Front Desk in Kapolei and at the Kroc Center Hawaii administration office. Attendance at training and conferences may be required. Uniforms may be required, such as wearing Kroc Center Hawaii apparel. CERTIFICATES & LICENSES: The candidate chosen for this position must have a valid driver’s license and insured transportation. On an annual basis, employees are required to participate in The Salvation Army’s Fleet Safety Program. May require CPR and First Aid Certification CLEARANCES: The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered. The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.. his document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Hotel: St. Charles Embassy Suites Two Convention Center Plaza Saint Charles, MO 63303 Front Desk Associate Full time Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence What’s in it for you? The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. Career Growth & Learning – 40% of our management hires are internal promotions! Invest in Your Future – 401(k) plan with company match. Comprehensive Health Coverag e – Medical, dental, and vision insurance options. Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs. __________________________________________________ At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests. We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. This role plays an important part in our culture: Service: Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established You will assist guests with sending and receiving faxes, packages and mail Perseverance: Help to resolve problems through recovery when things aren’t quite right Inclusion: You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization. Respect: You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success Innovation: You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions Teamwork: As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information What do we need from you to be successful in this role? High school diploma or equivalent Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality. The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays. _____________________________________________ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Title: Guest Service Agent Reports To: Front Office Manager FLSA Status: Non-Exempt Discover Your Future with SJB Hotels Inc.! At SJB Hotels Inc., we’re more than just a company—we’re a family with a passion for hospitality and a flair for fun! As the proud recipient of the OHLA Award for Management Company of the Year, we’re a team where your talents can truly shine. Why do people love working with us? It’s simple: we’re dedicated to excellence, driven by a team of hotel industry pros who know how to make things happen. Our full-service management company, based in beautiful Athens, Ohio, is committed to delivering top-notch hospitality services while maximizing revenue and asset growth for our partners. But it’s not all business—we believe in enjoying the journey! If you’re looking for a place where you can grow, succeed, and have a blast doing it, SJB Hotels Inc. is the place for you! Location: Fairfield Inn by Marriott - Built in 2020 - 120 Beautiful Suites & Standard Rooms - Minutes from the new Intel Site, Amazon, Facebook, and Google. Join Our Team as a Guest Service Agent! Are you a people person with a passion for providing outstanding service? We're looking for a friendly, detail-oriented Guest Service Agent to be the face of our hotel! If you love interacting with guests, solving problems on the spot, and ensuring everyone has a fantastic stay, then this is the perfect role for you! What You'll Be Up To: Warm Welcomes: Greet guests with a smile, assist with check-in/check-out, and provide the information they need to enjoy their stay. Problem Solver: Handle guest requests and resolve issues efficiently, keeping guests happy and comfortable. Reservation Rockstar: Manage bookings, cancellations, and changes with ease while maximizing room occupancy. Local Expert: Share your knowledge of local attractions, dining options, and special events, helping guests make the most of their stay. Safety & Security: Ensure guest safety by following all hotel protocols, including maintaining confidentiality of personal information. Behind the Scenes: Assist with daily reports, manage inventory, and keep common areas clean and welcoming. What You Bring to the Table: A genuine passion for hospitality and guest satisfaction. Great communication skills for interacting with guests and team members alike. Basic math and computer skills to manage reservations and process payments. Ability to stay calm and positive under pressure. A helpful, can-do attitude with a willingness to jump in wherever needed. Unique Perks and Lifestyle Benefits: Competitive Hourly Wage – because your hard work deserves it! Comprehensive Health Insurance – we’ve got you covered with medical, dental, and vision options. Employee Assistance Program (EAP) – confidential referral services when you need support. PTO That Starts from Day One – no need to wait a whole year to take a well-deserved break! Six Paid Holidays – because relaxation is essential. Hotel Discounts – enjoy perks at Marriott hotels and other partner brands. Recognition & Rewards – including performance awards and nominations for industry accolades. At SJB Hotels, we believe in being more than just a great place to stay—we want to be the heartbeat of the community. As our Guest Service Agent, you'll play a vital role in creating lasting memories for our guests and ensuring our hotel is a place they’ll want to return to time and time again. If you’re ready to bring your hospitality skills to life, we want to hear from you! Apply today and let’s make every stay exceptional! Qualifications: Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate). Previous hospitality or customer service experience is a plus but not required—we’re happy to train the right person! Language Skills: Ability to communicate effectively with guests, team members, and supervisors. Must be able to clearly and courteously handle guest inquiries and requests. Computer Skills: Familiarity with basic office software (e.g., Word, Excel) and hotel reservation systems is a plus but not required. Physical Demands: This job requires frequent standing, walking, and sitting. Must be able to lift or move up to 25 pounds.

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! • Maintain complete knowledge of and comply with all hotel and departmental policies and procedures. • Maintain complete knowledge of property management system and manual procedures. • Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended. • Set up and organize work station with designated supplies, forms and resource materials; maintain cleanliness at all times. Report shortages to supervisor. • Answer telephone within three rings, using correct salutations and telephone etiquette. • Be familiar with all hotel services and facilities to respond to guest inquiries accurately. Promote positive guest relations. • Be familiar with all hotel packages, promotions, prices and rates to best service guests. • Possess a complete working knowledge of PMS, POS, call accounting and movie systems. • Correct errors or list discrepancies for adjustment. • Compute percentages and totals and compare results with recorded entries. • Inspect items on books of original entry to determine if accepted accounting procedures were followed in recording transactions. • Analyses data obtained for evidence of deficiencies in controls or lack of compliance with management policies and procedures. • Reconcile and complete all daily front desk as well as Food and Beverage cashier work. • Run final trial balance to post rooms and close day. • Run accounts receivable reports and other reports required for record keeping as designated by the Controller. • Provide next day reports for Front Office, Housekeeping, Sales and Accounting Offices as required • Transmit credit card vouchers electronically via modem to authorized vendors. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We are looking for our next great team member to join us on our Front Office team at the Bethesdan Hotel, Tapestry Collection by Hilton . As the Front Desk Agent , you will be focused on providing exceptional guest service from check in to check out of a guest stay. You will use your expertise to anticipate and deliver on guest needs, tailoring your approach to meet and exceed the expectation of the guest in front of you. Communication and coordination skills are key as you collaboratively work with other departments from Housekeeping to Engineering to Food & Beverage to ensure a high-quality experience for all. If you have the spirit of hospitality, are able to keep your cool under pressure and like to make people happy, this may be your opportunity to make an impact and to grow with us. Hourly rate for this full time position is $18 per hour. Hilton experience is a plus, but not required. This position does require previous customer service experience and the ability to effectively learn and use the property management system. Full time Team Members are eligible for: An exceptional and comprehensive benefit plan for you and eligible family members to include Health insurance, Dental insurance, Vision insurance, Flexible Spending Accounts, Life insurance, Short-Term & Long-Term Disability, Accident Insurance, Employee Assistance Program (EAP) Other voluntary benefits include Pet Insurance, Identify Theft Insurance, Travel Assistance Paid Vacation, Sick and Holidays 401K matching program Hotel discounts at Hilton Hotels globally and Crescent managed properties in North America for you & your family members Daily Team Member Meals Team Member Parking

Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. Responsible to maintain the security of cash, credit card transactions, and guest information. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS : High School diploma or equivalent required. One year of previous hotel experience, or retail customer service preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Valid driver’s license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Pay Range: $31.55 - $33.50 per hour. Pay rate outlined follows contract requirement. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

The Night Auditor will responsible to conduct all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment. Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift. Check the front desk log for problems, special requests, etc. Greets, registers, and assigns rooms to guests. Process guest registrations, including collecting payment. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff. Maintain and clean the lobby and bathroom as needed. Communicates all information to the following shift to ensure a smooth transition. Works closely with all hotel departments to ensure the highest quality of customer service. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features. Responsible for completing all required shift paperwork, and night audit reports daily. Performs other duties as assigned by management. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. As a Guest Service Representative, you will play a pivotal role in ensuring guest satisfaction from check in, to check out through attentive, personalized service for each guest. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours". Benefits for full-time associates 2 weeks of vacation pay your first year 4 sick days/year 2 hours paid volunteer time/month Holiday pay Medical, dental, and vision insurance plan options Short term disability, long term disability, and life insurance plan options 401k retirement plan Discounts on hotel rooms worldwide Direct deposit payroll Responsibilities Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Set wake up calls in an efficient, warm and friendly manner. Answer all incoming phones in three or less rings. Create, confirm, and make changes to reservations for guests. Review account and charges and payment information with guests during the checkout process. Answer inquiries pertaining to hotel amenities and facilities Serve as a local area expert offering recommendations or information on local shopping, dining, entertainment, and travel directions. Log and resolve all guest comments or complaints to ensure all guests leave our hotels 100% satisfied. Complete all required tasks and reports on the shift checklist. Maintain the shift pass on log accurately to ensure proper communication between shifts is maintained. Complete and log call-backs to guests who have checked in to ensure satisfaction with the room. Creates works orders for maintenance using our work order tracking system. Maintain the cleanliness and organization of the hotel lobby and front desk area. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Greet each guest that you encounter during your shift with a friendly smile. Ensures uniform and personal appearance are clean and professional. Follow hotel procedures for reporting and turning in lost and found articles. Coordinate with other departments as necessary to resolve service requests or problems. Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information. Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Qualifications Minimum of 1 year of experience in customer service. Excellent verbal and written communication skills. Must have proficient computer and keyboard skills. Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests. Must be able to stand for an extended period of time as 90-100% of the shift is standing. Make decisions based on your own judgment and company policy. Follow instructions without close supervision. Occasional carrying and lifting of items up to 15 pounds. Ability to work a flexible schedule to include weekends and holidays. *Employment is conditional on candidate's successful completion of pre-hire drug and background screening* Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. Responsible to maintain the security of cash, credit card transactions, and guest information. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS : High School diploma or equivalent required. One year of previous hotel experience, or retail customer service preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Valid driver’s license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you! The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here’s how we show our commitment: Health Coverage That Works for You : We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future : With our 401K plan and discretionary yearly match, you can build the financial future you deserve. Peace of Mind : We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You : Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! Additional Support : From our Employee Assistance Program (EAP) to a sober support network , and our commitment to being a recovery-friendly workplace , we're here to help you thrive personally and professionally. Perks : Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities Greet guests upon arrival and ensure a smooth check-in process. Provide information about the hotel's amenities, services, and local attractions. Respond promptly to guest inquiries via phone, email, or in person. Handle reservations, cancellations, and modifications accurately and efficiently. Process payments and maintain accurate records of guest transactions. Address guest concerns and resolve issues promptly to ensure satisfaction. Coordinate with other departments to fulfill guest requests and preferences. Maintain a clean and organized front desk area. Assist with luggage handling and transportation arrangements as needed. Uphold company policies and procedures to ensure the safety and security of guests and their belongings. Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy. Provide exceptional customer service to enhance the overall guest experience. Keep abreast of developments in the hospitality industry and participate in training programs as required. Skills Required Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Experience / Education Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required. Physical Demands This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applica ble law.

As a Guest Service Associate at European Wax Center in our busy Shadyside location, you’ll be the first friendly person our Guests see as they check in for their body wax reservation, and the last person they see on their way out. You’ll play a critical role in the Guest’s overall experience and have fun while doing it Every day, you will answer many incoming calls and make outgoing calls. You'll make detailed notes on each reservation in order to best communicate with our Guests on wax pass savings or other promotions they can take advantage of. You’ll ensure all required paperwork is filled out prior to the guest’s reservation and you’ll check out and rebook them once the Wax Specialist completes the waxing service. As a Guest Service Associate, you can expect to earn $12/hr plus commission on Wax Pass sales. All of our associates make anywhere from $10-$20 more per hour based on their sales. Don’t have sales experience? To thrive in this role, you don't need experience. We will teach you everything you need to know. But you must be outgoing and enjoy talking to people! You also must have flexible availability. Weekends are a prime time for seeing many Guests and we need to ensure we can accommodate them. Your Center Manager is your main source of support and will meet with you on a regular basis to ensure you are set up for success and maximizing your earning potential. Please bring any questions about employer benefits to our first phone/video screen. GSA to Center Manager: Your growth is our priority, and together, we can achieve great things! Elevating your position within a company involves a combination of strategic actions, personal development, and relationship building. In order to level up with the company, we expect that you are available a minimum of 3 days per week, 1 weekend shift mandatory. We value consistency and drive, if you want to continue to learn and develop with us, please let us know. Continuous learning through training, partnering with key associates, or online courses relevant to your role will help develop the skills needed to grow. This not only enhances your skill set but also shows your dedication to personal development. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Description Although located at the B owling G reen Corporate Office , this is a Hybrid position, which combines both in office and off-site work. Associates are required to work at least three days in the office each week, but also have the flexibility to work off-site. BASIC PURPOSE: The purpose of this position is to provide clerical support to SEWS I nternational M aterial D ata S ystem (IMDS) /E nd - of - L ife V ehicles (ELV) /S ubstance o f C oncern (SoC) activities including data input into the IMDS website, researching B ill of Material (B OM ) data to support preparation of IMDS reports, as well as contacting suppliers to request and follow up on their submission of IMDS data. In addition, this position is responsible to communicate with customers regarding submissions for review. BASIC POSITION DUTIES: Download BOM from IPS/ERPLX and evaluate the components to determine whether IMDS data has been submitted to the website. Input/submission of IMDS data on the IMDS portal. Maintain IMDS/Status Matrix/Tracking logs Issue information to SEWS suppliers to request IMDS data or to follow up on issues with data submission Communicate information to the Customers for IMDS submissions, for review of acceptance. Prepare SoC surveys to be submitted to SEWS customer or SWS. Other duties as assigned. POSITION REQUIREMENTS: High School Diploma or GED required. 3-5 years of clerical experience required. Proficient with Microsoft Office Suite. Strong written and verbal skills. About Sumitomo Electric Wiring Systems, Inc. Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400-year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo’s continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation. To learn more about us, please visit www.sewsus.com . Follow Us on LinkedIn: https://www.linkedin.com/company/sumitomo-electric-wiring-systems About the Sumitomo Electric Group Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company. To learn more about Sumitomo Electric Group, please visit http://global-sei.com . Follow Us on LinkedIn: http://www.linkedin.com/company/sumitomo-electric **Interested Candidates Should Submit Cover Letter and Salary History When Applying.** An Equal Opportunity Employer M/F/D/V

The Front Desk Clerk is responsible for greeting and welcoming guests, checking them in and out, and providing them with information about the hotel and the surrounding area. They must be able to provide excellent customer service and ensure that guests have a positive experience. They must also be able to work quickly and efficiently, and they must be able to handle multiple tasks at the same time. Benefits 401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Responsibilities Greet and welcome guests Check guests in and out Provide guests with information about the hotel and the surrounding area Answer guest questions and resolve any issues Process payments and handle refunds Maintain the front desk area and keep it clean and organized Assist other front desk staff members as needed Qualifications High school diploma or equivalent No experience needed but appreciated Excellent communication and interpersonal skills Ability to work quickly and efficiently under pressure Ability to handle multiple tasks at the same time Strong problem-solving skills Ability to work independently and as part of a team By The Sea Resorts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Raines Co. - Your Future is Now Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. Essential Functions Assisting guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner Post guest charges, collect payments and follow all cash handling procedures Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures Qualifications High school diploma, GED or equivalent Experience in customer service, forward-facing, or other guest related positions Proficient in Microsoft Office or similar computer applications Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred Must speak English fluently. Must have excellent written and oral communication skills. Problem solving, reasoning, and ability to multi-task and interact with people under pressure. Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required.

Summary Objective: Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment. Essential Functions: Deliver the ultimate fitness experience to every member, every time Provide the highest level of customer service to all members, guests and visitors upon arrival Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave Actively recruit and retain members Answer questions, solve problems, and refer comments and concerns appropriately Job Responsibilities: Answer phones, field questions, and route calls in keeping with Front Desk standards Perform cash, check, and credit card transactions accurately Schedule courts and program services for members Maintain a clean and organized front desk and lobby area Use online computer software for member check-ins, updating member accounts as needed Attend all scheduled meetings and trainings Understand and follow employee standards of conduct and ethics Understand and uphold club building, facilities, service, program, and emergency procedures Assume other duties as assigned Work morning, evening, and weekend shifts as necessary Required Knowledge, Skills & Abilities: Excellent verbal and nonverbal communication skills Excellent listening skills Strong work ethic that includes punctuality, organization, and attention to detail Ability to maintain a friendly, enthusiastic, and positive attitude Outwardly facing professional appearance to include a smile, uniform, and name tag Confidence and desire to create new relationships quickly Ability to quickly acquire and apply new knowledge and skills Ability to multitask and work well under pressure Basic computer skills (MS Office, email, MS Windows) Familiarity with basic cash-handling procedures Required Experience, Education & Certifications: High school diploma or GED preferred Six months experience in a health club, customer service, or retail role preferred Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment) Employee Benefits: All US Fitness team members receive: Complimentary Membership and Guest Privileges Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs Discounts on Serenity Day Spa Services and all apparel Employee Referral Gift In-house Continuing Education Credits and CEC Reimbursement Additional Full Time Benefits: Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits 401(k) Retirement Plan Paid Time Off Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered. US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER Know Your Rights

Oula delivers maternity care built around our patients – offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we’ve expanded our services to include Preconception and Miscarriage Care, Pregnancy Care, Hospital-Based Delivery, Postpartum Support, and Gynecology. We have 3 clinics in New York, with exciting expansion on the Horizon! Come join our team of clinicians, innovators, operators, and technologists, passionate about setting a new standard in maternity care. About the Role: We are looking for a Front Desk Associate to join our collaborative maternity practice. We’re searching for an individual who is thoughtful and passionate about delivering patient-centric care and is excited to join a dynamic and innovative team. In addition to helping shape Oula's patient’s overall clinical experience, you will also be responsible for routine administrative tasks that help ensure the clinics run smoothly and that patients are greeted, checked in, roomed, and checked out in a timely manner. This is the perfect opportunity for an individual that is excited to help execute a new best-in-class maternity care experience. This is a full time position based in either our Downtown (SoHo) or Upper West location. This is a benefits-eligible position and the compensation range is $20- $25/hour. Key Responsibilities: - Checking patients in and out - Answering patient phone calls - Collecting co-pays and facilitating insurance billing - Medical Record Retrieval/Tracking - Preparation of and participation in daily huddles to ensure the clinic runs smoothly - Work with your Clinical Operations Manager to review and upkeep clinic schedules; including scheduling patients for routine clinic appointments, blood draws, sonograms and other appointments as well as handling reschedules and late patient communication. - General front of house maintenance - daily checklists, taking out trash as needed, refreshing the plants, making sure snacks, water & tea are stocked, etc. - Occasional administrative tasks associated with daily clinic operations About You: - You're passionate about improving maternity care through a combination of clinical care, technology, patient empowerment and education - A strong listener and communicator with the ability to connect with a wide variety of audiences and respond to a wide variety of needs - A cultural carrier with full alignment to Oula’s commitment to deliver the highest degree of patient centered care - Organized as it relates to daily tasks and as well as an ability to work towards longer term goals and projects - Flexible in your approach and ability to adapt to changing circumstances Desired Experience & Qualifications: - Associates or above desired; High School Diploma/GED required - 2+ years relevant experience in the healthcare field - Ability to work independently and efficiently - Strong computer skills - experience in EMR preferred - Excellent interpersonal, organizational, and communication skills - Exemplary and dedicated work ethic Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued. Salary Range $20 — $25 USD Oula's Commitment as an Equal Opportunity Employer : We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.