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MISTEQUA HOTEL

JOB ANNOUNCEMENT

POSITION SUMMARY

Banquet captains are responsible for supervising the staff, operations, and guests of banquet experiences at restaurants, hotels, or private functions. Their duties include planning dining events, managing the food and beverage service, and tending to guests' requests and complaints. Banquet captain must have great communications skills and be able to work through adversity in a calm professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure policies and procedures are being followed per the departments' Internal Controls.
• Must adhere to the Mistequa Casino Hotel Team member Handbook.

• Must adhere to our SMILE service standards and Core Values by providing excellent guest service. Maintain a positive and productive attitude with guests as well as fellow team members. Monitor team members within the department to ensure SMILE service standards and Core Values are being executed.

• Assisting managers and organizers with planning the layout and logistics of events.

• Organize pre-shift meetings to ensure events flow smoothly.

• Developing and providing staff with the necessary training, including customer service and serving etiquette.
• Welcoming guests upon their arrival and assisting them with their seating arrangements.
• Organizing and actively participating with the set-up of events. Supervising the staff and setting timetables.
• Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
• Monitoring the inventory of supplies, equipment, and furniture.
• Tending to guests' requests, questions, and complaints.
• Ensuring that the venue and facilities remain neat and clean.
• Ensuring that all applicable sanitation and safety regulations are communicated and adhered to.
• Coordinates with Maintenance Supervisor and Housekeeping Supervisor to establish maintenance, repair, and cleaning schedules for banquet equipment and facilities.
• Must be able to work shift work, holidays, weekends, and special events.
• Other duties as assigned.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members, guests, and outside contacts.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

JOB QUALIFICATIONS

• Must be 21 years of age.
• Have a minimum of 1 year of experience in a banquet-related position.
• High school diploma or (GED) preferred. Cash handling experience preferred.
• Excellent guest service skills.
• Ability to be a team player.
• Ability to work independently and use good judgment.
• Must obtain a food handlers card within 30 days of employment and keep it current.
• Must obtain a Class 12 servers permit and keep it current.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to talk or hear. The team member is regularly required to stand or walk for long periods of time. The team member is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The team member is frequently required to lift and carry up to 55 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate to loud.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

• Must be 18 years of age to obtain and maintain a License D with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform the duties described in compliance with local laws and regulations.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND THE PLAYERS CLUB

FOR INFORMATION CONTACT: KATHE DOMINGUE

AT 1-800-322-2788, (509) 935-6167 OR (509) 258-8973

FAX: (509) 935- 6223

E-MAIL:hr@mistequa.com