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Front Desk Supervisor-logo
Guest ServicesFlamingo, Florida
Compensation Amount: 16.00 USD Hourly Job Summary: The Front Office Supervisor oversees the front desk clerks and operations, including checking guests in and out, reservations, and monitoring of the switchboard; while ensuring overall excellent guest service. Job Description: ESSENTIAL FUNCTIONS Receive direction from the Unit Manager and assist in the overall management of the unit’s operations, including planning and developing daily operations, forecasting and analyzing sales, labor, and profit; and ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit. Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff. Respond to guest inquiries and resolve customer complaints. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues. Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors. SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE High School Diploma. Bachelor’s Degree preferred. Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. Bilingual is a plus (English/Spanish). Computer proficiency with the ability to utilize MS Outlook, Word, and Excel. Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. Ability to arrange and coordinate schedules for reservations. Excellent interpersonal, administrative, telephone and other communications skills. PHYSICAL AND MENTAL REQUIREMENTS Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. Ability to stand for the entire work day and to climb steps regularly. Reading and writing work-related documents in English. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Constantly communicates and receives verbal communication with other employees in a fast-paced environment. Physical presence at the job site is essential to perform job duties. EQUIPMENT USED Typical office equipment (computers, phone system, fax, copiers, scanners, among others). Reservations and POS systems. Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

Posted 30+ days ago

Front Desk Attendant-logo
UFC GymHilo, Hawaii
The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Ensures that guests and members are warmly greeted and promptly assisted Ensures incoming calls are answered in a professional and efficient manner Ensures proper member check-in procedures are followed Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations Immediately reports or escalates to management any unsafe conditions or emergency situations Club Operations and Administration Keeps front desk and lobby neat and clean at all times Monitors retail goals and ensures club is on track to meet and exceed assigned goals Calls all past due members with Front Desk Representatives regarding late dues and down payments Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club REQUIRED QUALIFICATIONS: Knowledge, skills & abilities: Must be energetic and possess a very friendly, outgoing personality and positive attitude Possess strong interpersonal and communication skills, including telephone etiquette Possess a strong customer service focus, diplomacy and professionalism Understands and follows oral and written instructions. Able to multi-task and perform tasks with accuracy and attention to detail Minimum certifications/educational level: High school diploma or GED required Current CPR/AED certification Compensation: $14.00 - $18.00 per hour Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don’t settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here. UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes. UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out! If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

Posted 30+ days ago

C
Crescent CareersOklahoma City, Oklahoma
Aloft Hotels is open in space and spirit and Aloft Oklahoma City Quail Springs brings a new vibrant gathering place in north OKC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels and Resorts is the industry leader in hotel management, and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success. Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent. We value you and what you do. We manage properties of every size and major brand across North America. Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us. Here is what you will be doing each day: As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What is required? Experience as a Front Desk Agent in a hotel preferred Previous Light Speed experience highly preferred. Excellent customer service skills Excellent computer, communication and interpersonal skills

Posted 2 weeks ago

Front Desk Associate-logo
VP ManagementPrinceton, West Virginia
The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas. Duties & Responsibilities Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary Maintain cleanliness and organization of the front desk area and common areas Adhere to all company policies and procedures Handle sensitive and confidential information with discretion Update and maintain guest records in the reservation system Process payments and reconcile cash drawer at the end of each shift Generate reports as needed Stand up for 6-8 hours each day. Handle check in, check out, and other transaction enquiries. Required Skills and Qualifications High school diploma or equivalent 1-2 years customer service experience Excellent communication skills, both written and verbal Friendly and outgoing personality Ability to stay calm and professional under pressure Strong organizational skills and attention to detail Preferred Skills and Qualifications Previous experience working in a hotel or related industry Proficiency with computers and software programs, including Microsoft Office and property management systems Job Types: Full-time, Part-time

Posted 30+ days ago

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White MarshNottingham, Maryland
Benefits: Company parties Employee discounts Training & development At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We’re keeping it casual. T-shirts and sneakers are where it’s at! Cake discounts. Yummm! You don’t have to be 18 to work here, so students can join us. This job is fun. It’s literally a piece of cake! This is a great place to make new friends! You’ll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $15.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes ® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes ® . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 30+ days ago

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Lift RF FloridaTamarac, Florida
Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Training & development Vision insurance Wellness resources The Front Desk Associate is the first face people see when they enter the club. You will help create a great first impression handle member requests and promote services that help people reach their fitness goals. What You Will Do Welcome and check in all members and guests Sell memberships smoothies supplements and personal training Answer questions resolve billing issues and track front desk activity Keep the front desk area clean stocked and on-brand Support day-to-day operations and team communication Create a fun professional and helpful experience for everyone What We Are Looking For Customer service or front desk experience preferred Comfortable with upselling and helping members Organized energetic and positive attitude Available to work early mornings evenings and weekends Why You Will Love It Flexible schedule and opportunity for advancement Free membership and uniforms 401k eligibility Health benefits available for qualifying employees Fun team environment with room to grow Compensation Hourly Exact pay range determined by location and experience Ready to lead from the front Apply now and take the next step in your leadership journey with Retro Fitness Compensation: $15.00 - $17.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed. With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey! Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit www.retrofitness.com or www.retrofranchising.com .

Posted 2 weeks ago

Front Desk Attendant-logo
UFC GymPlantation, Florida
Benefits: Bonus based on performance Company parties Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Ensures that guests and members are warmly greeted and promptly assisted Ensures incoming calls are answered in a professional and efficient manner Ensures proper member check-in procedures are followed Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations Immediately reports or escalates to management any unsafe conditions or emergency situations Club Operations and Administration Keeps front desk and lobby neat and clean at all times Monitors retail goals and ensures club is on track to meet and exceed assigned goals Calls all past due members with Front Desk Representatives regarding late dues and down payments Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club REQUIRED QUALIFICATIONS: Knowledge, skills & abilities: Must be energetic and possess a very friendly, outgoing personality and positive attitude Possess strong interpersonal and communication skills, including telephone etiquette Possess a strong customer service focus, diplomacy and professionalism Understands and follows oral and written instructions. Able to multi-task and perform tasks with accuracy and attention to detail Minimum certifications/educational level: High school diploma or GED required Current CPR/AED certification Compensation: $12.00 - $17.00 per hour Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don’t settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here. UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes. UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out! If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

Posted 30+ days ago

G
Green HillsNashville, Tennessee
WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guests’ natural lashes. WHO WE ARE LOOKING FOR: We are looking for a highly motivated and experienced Front Desk Associate for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, and booking clients. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you! RESPONSIBILITIES: Increase membership sales and retail sales Greet visitors and provide an excellent customer experience Book appointments in person or by phone Contribute to group operations, such as inventory maintenance Maintain a clean and inviting environment REQUIRED SKILLS: 1+ years customer service or retail sales experience Strong attention to detail Ability to multitask in a fast-paced environment Ability to work some weekends and some evenings Experience with MindBody Software is a plus! WHY JOIN OUR TEAM? Hourly wage; commensurate with experience + Commissions on sales Growth opportunities Free lash extensions and all other salon services Discounts on retail products Compensación: $13.00 - $15.00 per hour WHAT WE DO: The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence. WHY JOIN OUR TEAM: We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers. Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Lash Lounge Corporate.

Posted 3 days ago

Front Desk Associate-logo
Chiefs FitOverland Park, Kansas
Job Title: Member Services Team Company: Chiefs Fit Directly Reports to: Operations Manager Department: Operations POSITION OVERVIEW Welcome to the Member Services Team at Chiefs Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests. KEY RESPONSIBILITIES: Our Member Services Team is the heartbeat of our club. You will be responsible for: Ensuring that all members and guest check in and have active memberships Overseeing guest and member traffic flow Collecting dues and updating billing when appropriate Monitoring and addressing membership alerts Assisting members and guests with all inquiries and concerns Reporting all issues in a timely manner Contributing to maintaining the club-wide standards of cleanliness Answering phone calls and directing the appropriately Helping integrate members into the club (completing profile, taking photos, distributing barcodes) Assisting other departments when necessary Attending all required meetings Maintaining an active and working knowledge of Chiefs Fit as a company, as well as all services and promotions Being proficient in policies ad directives as outlined in the Member Services Playbook WORK SCHEDULE Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will give you more details about where to access your schedule. Employees are required to: Keep availability up to date for each day of the week Request time off at least two weeks in advance Notify your manage of any shift changes or swaps (Once the schedule has been posted, your shift is your responsibility REQUIRED QUALIFICATIONS: 1) Knowledge, Skills & Abilities: General understanding of Fitness Industry Ability to work with computers Excellent customer service and interpersonal communication skills Independent, self-starter with strong organizational skills Must be a team player Adhere to meal and rest break periods and must clock in and out for all shift times 2) Minimum Certifications/Education: Must complete company HR trainings 3) Minimum Experience: 1-2 years customer service experience preferred 4) Physical Requirements: Must be able to lift 45 pounds Typing, using the telephone and computer mouse Frequent sitting, standing, walking, and stair climbing This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Posted 30+ days ago

Guest Service Representative-logo
Nothing Bundt CakesRiverview, Florida
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant’s Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes ® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes ® . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 1 week ago

Front Desk Attendant-logo
UFC GymKailua, Hawaii
Benefits: Bonus based on performance Free uniforms Health insurance Opportunity for advancement Training & development Wellness resources We Empower the Fighting Spirit in You! We Offer Compensation package: Competitive base salary plus bonus. Comprehensive health benefits: Full coverage for medical, dental, and vision. Free membership perks: Complimentary access to all our fitness centers. Employee discounts and special offers: Exclusive deals on fitness products and wellness services. Flexible scheduling tailored to your needs: Work hours that fit your personal and professional commitments. A fitness-focused workplace vibe: On-site fitness classes, wellness programs, and a supportive community. Free or discounted recertification (NASM, ACE, ISSA): Maintain and upgrade your certifications at little to no cost. Expand your client base: Leverage our large member network to grow your business. Ongoing in-house training : Regular workshops and training sessions. Plus, more exciting perks : Team-building events, wellness challenges, and UFC recognition programs! Responsibilities Responsible stocking Grab N Go. Keeps merchandise clean and ready to be displayed. Oversees inventory and ensure items are stocked in Gym Store. Responsible for hitting individual sales goals assigned to you by the Merchandise Supervisor. Greets and assists customers and advises on utilization and care of merchandise. Qualifications Ensures that guests and members are warmly greeted and promptly assisted. Ensures incoming calls are answered in a professional and efficient manner. Responds effectively to member questions and requests. Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations. Keeps front desk and lobby neat and clean at all times. About UFC GYM The ultimate “Big Gym” experience, UFC GYM raises the bar of what big-box gyms should offer their members. Members get everything they need under one roof – robust cardio equipment, coach-led group classes, weightlifting and free weights, martial arts and MMA-inspired fitness training, martial arts equipment, youth programming, personal training, yoga, Pilates, and more! Apply today! We respond to all applications! Compensation: $14.00 per hour Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don’t settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here. UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes. UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out! If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

Posted 30+ days ago

Maid-logo
Merry MaidsLeesburg, Florida
Company and Culture Merry Maids is a professional housecleaning company that offers the best cleaning solutions and customer service to our clients. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families. Paid Training Competitive Pay Flexible Schedules Career Path Opportunities Positive team atmosphere Job Position Description: Professionally clean customer homes using Merry Maids’ unique cleaning procedures and products. As a team member, you will be responsible to provide exceptional customer service by consistently cleaning homes. Responsibilities: Use Merry Maids cleaning products and procedures to clean in customer homes Use provided equipment including vacuums and microfiber cleaning cloths Clean all surfaces in home, including fans, blinds, light fixtures, baseboards, fixtures, counters, showers, toilets, cabinets, and floors Ability to clean floors on hands and knees in kitchens and bathrooms Vacuum all stairs, carpet, hard surface floors and furniture Move all reasonably moveable furniture to clean under and behind Carry all cleaning products and equipment to and from office, vehicle, and customers’ homes Assist in keeping supplies stocked and maintain equipment Contribute to a positive work climate with a pleasant attitude. Qualifications: Ability to differentiate between cleaning products and uses Ability to read cleaning instructions Strong communication and customer service skills Ability lift and carry 8lbs. of equipment Ability to withstand regular physical contact with dog and cat hair, mold, dust, mildew and cleaning solutions Ability to drive to and from various job sites Apply today! Compensation: $13.00 - $25.00 per hour Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids™ life! As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team — a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work/life balance and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals – including becoming a team captain, trainer, quality assurance supervisor or manager. We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families. Ready to create brighter days for you and our customers? Apply today! This franchise is independently owned and operated by a Merry Maids® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.

Posted 30+ days ago

T
The Sagamore ResortBolton Landing, New York
We are looking to add a Night Auditor to our team. This position is for someone who thrives while others sleep, is comfortable owning guest opportunities and enjoys working when it’s quiet. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission. Benefits 401(k) Employer Provided Uniforms 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Posts room charges and taxes to guest accounts Processes guest charges voucher and credit card vouchers Post charges to the guest accounts that have not been posted or were incurred on the night audit shift Transfer charges and deposits to master accounts Checks to see that all charges are assigned to the appropriate departments To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system To verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing Prints and files reservations for the next business day Verifies all account postings and balances Verifies that room rates are correct and posts those rates to guest accounts Monitors the current status of coupon, discount, and other promotional programs Is able to function as a front desk agent especially in terms of check-in and check-out procedures Prepares a summary of cash, check, and credit card activities Summarizes results of operations for management Check figures, postings, and documents for accuracy Record, store, access, and/or analyze computerized financial information Prepare of end of day procedure Follow the End of Day / Night Audit Checklist (Must Read !) Balance the day’s charges, making corrections as necessary Performs wake-up calls Run end of day process in property management software (PMS) Respond to guest needs, special requests and complaints and alert the appropriate manager as needed Qualifications: Understand principles of auditing, balancing, and closing out accounts Knows how to operate PMS, PC’s, and other front office equipment Must have complete knowledge of emergency procedures High school diploma or GED Previous experience is a plus The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Posted 4 days ago

Front Desk Attendant-logo
UFC GymTorrance, California
The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Warmly greets members and guests as they enter and leave the club. Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals. Checks in members and verifies membership; signs up members for group fit or ultimate classes. Registers prospective members and directs them to the membership department. Addresses members’ questions or direct them to the appropriate individual for better assistance. Sells supplements, apparel and other UFC GYM retail items to members. Rings up purchases on the POS system and provides accurate change. Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related. Responds professionally to requests and inquiries from guests, members, and staff. Provides information to members regarding special club events. Immediately reports or escalates to management any unsafe conditions or emergency situations. Administrative Keeps front desk and lobby neat and clean at all times. Performs opening and closing procedures for the front desk, as assigned. Attends monthly meetings or other scheduled meetings. Assist with inventory or product pricing, as needed. Calls all past due members regarding late dues and down payments. ORGANIZATION RELATIONSHIPS: The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team. REQUIRED QUALIFICATIONS: 1) Knowledge, skills & abilities: Must be energetic and possess a very friendly, outgoing personality and positive attitude Possess strong interpersonal and communication skills, including telephone etiquette Possess a strong customer service focus Understands and follows oral and written instructions Able to multi-task and perform tasks with accuracy and attention to detail Must be a team player and possess a can-do attitude Adhere to meal and rest break periods and must clock in and out for all shift times 2) Minimum certifications/educational level: High school diploma or GED required. Current CPR/AED certification 3) Minimum experience: Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry Experience with multiple phone lines preferred Basic computer skills 4) Physical Requirements: Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl Occasionally lift and/or move up to 25 pounds Ability to stand and remain on your feet for a full shift This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Base compensation may vary based on location, skills, and other related factors. Compensation: $16.50 per hour Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don’t settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here. UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes. UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out! If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

Posted 30+ days ago

Front Desk Associate-logo
Stretch ZoneBluffton, South Carolina
Responsive recruiter Replies within 24 hours Health, Wellness and Fitness Professionals Compensation / Perks: $10 -$15 per hour High-energy atmosphere Career growth opportunities Continuing education opportunities Employment Type: Front Desk Associate Are you seeking a position that allows you to use your administrative and customer service skills to make a difference in the lives of others? Do you also want to gain valuable management experience that can advance your knowledge in the fitness industry? Join the movement that’s sweeping the nation…apply to be part of the Stretch Zone team! We are seeking an organized, energetic Front Desk Associate to be part our team. Who are we? Stretch Zone provides clients with Flex-ability for Life® by using a proprietary stretching method and a patented stabilization system. Stretch Zone seeks to improve client health and wellness. Stretch Zone facilities offer a welcoming environment, knowledgeable staff, and comfortable equipment, all of which allow clients to relax and fully benefit from our methods. Stretch Zone uses a patented strap system and proprietary tables to stabilize muscles, our certified stretch practitioners deliver a life-changing stretch experience. Responsibilities: The lead customer service contact for all clients and prospects. Essential to the day-to-day operations of the store. Monitors client sessions to ensure appointments run on time. Helps promote current client renewals and is directly responsible for the acquisition of new prospects via telephone and text inquiries. Helps the team clean and maintain the store. Works closely with store stretch practitioners and the management team to provide outstanding service and a comfortable atmosphere for all clients. At Stretch Zone, we encourage a teamwork environment! Our main goal is to improve the lives of others with our stretch practices. Stretch Zone has convenient locations throughout the United States. Learn more at stretchzone.com. Become part of the team! Compensation: $15.00 per hour Most stretching methodologies try to wait out, overpower, trick, or ignore the stretch reflex. The proven way to increase performance and mobility is to work with the stretch reflex with the revolutionary techniques available through the Stretch Zone® Methodology (SZM). The SZM Practitioner identifies any postural and movement limitations, then tries to correct or mitigate them through specific applied stretching sessions. With a balanced system the customer will reach their true maximum potential, whether they are an professional athlete, weekend warrior, couch potato, or suffering from chronic pain or illness. A career with Stretch Zone ® means not just meeting and maintaining a level of excellence, but continually improving in skill, to further one’s expertise and to advance the industry. As a minimum prerequisite to SZM we recommend a personal training certification in ACE, NASM, ACSM, NSCA or NCSF and/or a license in therapeutic massage or other accredited body work.

Posted 1 week ago

S
SoCalGoleta, California
Gold’s Gym is growing fast and looking for a Customer Service Representative team member to help us execute our mission of providing facilities, programs, and staff that motivate, support, and lead every member in their pursuit of a healthy, productive, and enjoyable life. We’ll challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold’s Gym employee: Work with great people every day John Hancock 401k Aflac Supplemental Insurance Options Free gym memberships and discounts Opportunities to grow within the company. Be a part of the most recognized gym brand in the world. We want talented individuals who: Are passionate and take pride in their work. Can work in a dynamic, fast-paced, environment Able to work in a fast and effective manner Works great with others Detail-oriented and organized Able to handle multiple areas to clean within a single shift Desire to be better than you ever have before When you come to work, you'll be: Partners with Sales and Fitness Managers to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention. Ensures members receive a friendly greeting/check-in and prompt attention to their needs. Engages members with various fitness offerings including personal training, group exercise classes and digital classes. • Maintains name relationships with members and serving as a resource for their questions or concerns and putting them in touch with the right club resources as appropriate. May assist sales with club tours and member questions Assists with housekeeping duties as needed There are some MUST HAVES: High school diploma Ability to follow oral and written directions. Willingness to perform routine, repetitive tasks on a continuous basis Ability to working accurately at a fast pace. Organization and attention to small details Ability to work around cleaning products. Understanding that this is not an all-inclusive list This role requires the ability to move and lift up to 25 lbs. Standing or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE FAMILY LEGACY TODAY! We Celebrate Everyone!! Gold’s Gym SoCal and all its affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. Compensation: $16.50 - $17.87 per hour In 1965, a small gym was founded on the shores of Venice Beach, California. Fast forward 55 years, and that humble establishment has blossomed into a worldwide fitness powerhouse known as Gold's Gym. With a presence on six continents and over 600 locations, Gold's Gym has achieved iconic status in the fitness industry. It's where legendary bodybuilders like Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu honed their craft, solidifying its reputation as the ultimate gym destination. Gold's Gym boasts a culture with unparalleled recognition, with an impressive 96% aided brand awareness. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity. If this resonates with you, we eagerly anticipate receiving your application! Join the legacy today!

Posted 3 weeks ago

Front Desk Attendant-logo
UFC GymWayne, New Jersey
The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Warmly greets members and guests as they enter and leave the club. Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals. Checks in members and verifies membership; signs up members for group fit or ultimate classes. Registers prospective members and directs them to the membership department. Addresses members’ questions or direct them to the appropriate individual for better assistance. Sells supplements, apparel and other UFC GYM retail items to members. Rings up purchases on the POS system and provides accurate change. Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related. Responds professionally to requests and inquiries from guests, members, and staff. Provides information to members regarding special club events. Immediately reports or escalates to management any unsafe conditions or emergency situations. Administrative Keeps front desk and lobby neat and clean at all times. Performs opening and closing procedures for the front desk, as assigned. Attends monthly meetings or other scheduled meetings. Assist with inventory or product pricing, as needed. Calls all past due members regarding late dues and down payments. ORGANIZATION RELATIONSHIPS: The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team. REQUIRED QUALIFICATIONS: 1) Knowledge, skills & abilities: Must be energetic and possess a very friendly, outgoing personality and positive attitude Possess strong interpersonal and communication skills, including telephone etiquette Possess a strong customer service focus Understands and follows oral and written instructions Able to multi-task and perform tasks with accuracy and attention to detail Must be a team player and possess a can-do attitude Adhere to meal and rest break periods and must clock in and out for all shift times 2) Minimum certifications/educational level: High school diploma or GED required. Current CPR/AED certification 3) Minimum experience: Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry Experience with multiple phone lines preferred Basic computer skills 4) Physical Requirements: Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl Occasionally lift and/or move up to 25 pounds Ability to stand and remain on your feet for a full shift This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don’t settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here. UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes. UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out! If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

Posted 30+ days ago

Front Desk Associate-logo
Property ManagementFarmington Hills, Michigan
Full job description Full Job Description We’re looking for a Guest Service Representative to assist guests with their requests and provide exceptional guest service. You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. If you are a customer service-oriented individual with a passion for hospitality, we would love to hear from you. Responsibilities: - Greet and check-in guests in a friendly and professional manner - Answer phone calls and assist guests with inquiries or requests - Handle guest complaints or issues, ensuring prompt resolution - Process guest payments and maintain accurate records - Maintain knowledge of hotel services, amenities, and local attractions - Assist with reservations and room assignments - Ensure the lobby area is clean and presentable at all times - Collaborate with other hotel staff to provide exceptional guest service Skills Requirements: - Previous experience in a customer service role preferred - Excellent communication and interpersonal skills - Proficient in using phone systems and computer software - Strong problem-solving abilities and attention to detail - Ability to work any shift and weekends as required - Knowledge of guest relations principles and practices - Experience with Fosse prefered but not required. Schedule: 8-hour shift- 3pm-11pm Day Shift /Evening Shift Weekends required - PM (3pm-11pm) Experience: Hotel & Accommodations Guest Services Staff: 1 year (Preferred) Hotel experience: 1 year (Preferred) Job Types: Full-time, Part-time Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule: 8-hour shift Day shift Evening shift Every weekend Morning shift Rotating weekends Weekends as needed Weekends only Work Location: In person

Posted 30+ days ago

Front Desk Associate-logo
Cowboys FitDallas, Texas
Job Title: Member Services Team Company: Cowboys Fit Directly Reports to: Operations Manager Department: Operations POSITION OVERVIEW Welcome to the Member Services Team at Cowboys Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests. KEY RESPONSIBILITIES: Our Member Services Team is the heartbeat of our club. You will be responsible for: Ensuring that all members and guest check in and have active memberships Overseeing guest and member traffic flow Collecting dues and updating billing when appropriate Monitoring and addressing membership alerts Assisting members and guests with all inquiries and concerns Reporting all issues in a timely manner Contributing to maintaining the club-wide standards of cleanliness Answering phone calls and directing the appropriately Helping integrate members into the club (completing profile, taking photos, distributing barcodes) Assisting other departments when necessary Attending all required meetings Maintaining an active and working knowledge of Cowboys Fit as a company, as well as all services and promotions Being proficient in policies ad directives as outlined in the Member Services Playbook WORK SCHEDULE Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will give you more details about where to access your schedule. Employees are required to: Keep availability up to date for each day of the week Request time off at least two weeks in advance Notify your manage of any shift changes or swaps (Once the schedule has been posted, your shift is your responsibility REQUIRED QUALIFICATIONS: 1) Knowledge, Skills & Abilities: General understanding of Fitness Industry Ability to work with computers Excellent customer service and interpersonal communication skills Independent, self-starter with strong organizational skills Must be a team player Adhere to meal and rest break periods and must clock in and out for all shift times 2) Minimum Certifications/Education: Must complete company HR trainings 3) Minimum Experience: 1-2 years customer service experience preferred 4) Physical Requirements: Must be able to lift 45 pounds Typing, using the telephone and computer mouse Frequent sitting, standing, walking, and stair climbing This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Posted 30+ days ago

Night Auditor-logo
Property ManagementPittsburgh, Pennsylvania
The Night Auditor will responsible to conduct all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment. Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift. Check the front desk log for problems, special requests, etc. Greets, registers, and assigns rooms to guests. Process guest registrations, including collecting payment. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff. Maintain and clean the lobby and bathroom as needed. Communicates all information to the following shift to ensure a smooth transition. Works closely with all hotel departments to ensure the highest quality of customer service. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features. Responsible for completing all required shift paperwork, and night audit reports daily. Performs other duties as assigned by management. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Posted 30+ days ago

Guest Services logo

Front Desk Supervisor

Guest ServicesFlamingo, Florida

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Job Description

Compensation Amount:

16.00 USD Hourly

Job Summary:

The Front Office Supervisor oversees the front desk clerks and operations, including checking guests in and out, reservations, and monitoring of the switchboard; while ensuring overall excellent guest service.

Job Description:

ESSENTIAL FUNCTIONS

  • Receive direction from the Unit Manager and assist in the overall management of the unit’s operations, including planning and developing daily operations, forecasting and analyzing sales, labor, and profit; and ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.
  • Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.
  • Respond to guest inquiries and resolve customer complaints.
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.
  • Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

  • High School Diploma. Bachelor’s Degree preferred.
  • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
  • Bilingual is a plus (English/Spanish).
  • Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.
  • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
  • Ability to arrange and coordinate schedules for reservations.
  • Excellent interpersonal, administrative, telephone and other communications skills.

PHYSICAL AND MENTAL REQUIREMENTS

  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day and to climb steps regularly.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
  • Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
  • Reservations and POS systems.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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