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Concord Hospitality logo
Concord HospitalityPittsburgh, PA
As the Food & Beverage Director at Concord Hospitality, you will lead and oversee all F&B operations within the hotel, including restaurant outlets & banquet events. This position is responsible for driving financial performance, delivering exceptional guest experiences, and fostering a high-performing team culture. You will collaborate with culinary and service teams to implement innovative concepts and maintain service excellence aligned with Concord's core values. Responsibilities: Develop short-term and long-term financial and operational plans that align with the hotel's and Concord's strategic goals. Oversee all F&B outlets and banquet operations to ensure seamless execution and service excellence. Maintain product and service quality standards by conducting evaluations, guest feedback analysis, and complaint investigations. Design and implement revenue-generating programs that provide excellent value and guest satisfaction. Empower and train team members to meet or exceed guest expectations through consistent service delivery. Monitor food presentation and partner with Sous Chefs and kitchen staff to address any concerns or inconsistencies. Ensure smooth execution of group bookings and banquet events using proper banquet service techniques. Lead and motivate F&B associates using effective leadership practices and performance management. Recruit, interview, onboard, and train qualified team members to meet service and performance standards. Make strategic business decisions using reports, performance data, and operational insights. Enforce all Concord and brand standard operating procedures (SOPs) and service protocols. Oversee the creation and execution of marketing initiatives to promote F&B outlets and seasonal offerings. Ensure proper coverage of all shifts within the Food & Beverage Department and covering as needed Build relationships within the local community to enhance public relations and brand presence. Qualifications: Proven experience in a leadership role within the food and beverage or hospitality industry. Strong understanding of financials, food cost, labor cost, and revenue strategies. Excellent communication and interpersonal skills with a hands-on leadership style. Ability to lead by example and foster a team environment focused on guest satisfaction and operational excellence. Experience managing both restaurant and banquet operations is preferred. Strong organizational and problem-solving skills. Benefits We offer competitive wages and a comprehensive benefits package for full-time associates, including: Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) program with company match Tuition assistance Discounted room rates at Concord-managed hotels Training & development opportunities Career advancement within our growing portfolio Why Join Concord? At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our "Associate First" culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve. Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America: "We Are Concord!" We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."

Posted 1 week ago

PM Hotel Group logo
PM Hotel GroupNew York, NY
What You'll Do: We're looking for the ultimate Jack (or Jill)-of-All-Trades. Our Maintenance Technicians are responsible for maintaining and repairing all hotel equipment from kitchen, laundry and plumbing to HVAC, electrical and guest rooms-all with minimum downtime. When things go south, you're the one to call! As a Maintenance Technician, we hope you can keep a lot of balls in the air because you're going to be juggling a million tasks both inside and outside of the hotel. You'll make sure broken things get fixed, and proactively seek solutions to problems, making sure to pay attention to detail. Think you have what it takes? Here's a snapshot of a typical day: Making repairs to electrical, plumbing, heating, air conditioning and refrigeration equipment as needed, with minimum down time. Installing and replacing light fixtures and bulbs. Conducting scheduled inspections as well as checking and repairing equipment malfunctions. Ensure that chemicals and hazardous materials are used and stored properly, and that all required reporting is done accurately. Securing the building as needed including monitoring, activating and resetting automatic security systems, repairing broken locks and maintaining keys to the building. Where You've Been: We're looking for someone with a High School diploma or equivalent, plus a minimum of one year's trade-related and/or training in mechanical, electrical, HVAC, plumbing, carpentry and building maintenance. Working knowledge of basic hand and power tools doesn't hurt either. As an associate of PM Hotel Group you have no problem collaborating within a diverse team dynamic and working calmly under pressure. This job is high energy and anything but dull! When You're Here: This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. Must be able to sit or stand for 8 hours at a time and position oneself to repair things in hard to reach areas and occasionally ascend/descend a ladder to service the lights/roof and make other necessary repairs. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Posted 30+ days ago

Sonesta logo
SonestaThe Shelburne Sonesta New York, NY
Job Description Summary The Security Officer is responsible for the safety and security of all our guests, employees and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations. The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Performs normal hotel security functions to include fire prevention and safety checks. Investigates thefts, accidents, and other incidents which occur on the property. Prevents losses of company and guest's property due to thefts, burglary, pilferage, and other criminal activity. Ensures a safe and tranquil environment for guests and employees. Assist guests and colleagues on all security and safety related enquiries. Resolves guest and employee complaints regarding safety and security matters. Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours. Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities. Completes associates forms and reports related to any accidents or issues within the premises of the hotel. Immediately report hotel deficiencies to appropriate departments for immediate repair. To perform other work related duties as assigned by Management. QUALIFICATIONS AND REQUIREMENTS: Regular and punctual attendance. Ability to adhere to the property's grooming standards. Ability to stand and walk on a continuous basis, and run as warranted. Ability to safely operate a motor vehicle during all hours and in all weather conditions. Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.) Ability to understand and operate emergency equipment, (for example fire extinguishers, wheel chairs, respirators.) Ability to lift, carries, and store in overhead areas approximately 50 lbs. Ability to lift and move, in an emergency situation, an immobilized adult. Ability to bend, squat, kneel, climb (including stairs and ladder), and reach. Ability to push and/or pull approximately 75 lbs. Ability to work in extreme temperature. Ability to utilize communication equipment (for example: telephones, radios, and beepers.) Ability to communicate clearly and effectively with guests and other employees. Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner. Ability to read and write effectively. Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Hourly Compensation Range: $31.05 - $41.40 Pay rate outlined follows contract requirements. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Posted 30+ days ago

Concord Hospitality logo
Concord HospitalityConshohocken, PA
We are hiring room attendants at Hotel West & Main, Tapestry by Hilton. Are you ready to begin your journey with Concord; a company who believes in and who supports career advancement opportunities for its associates? If so, we may have the perfect position for you! Concord Hospitality is hiring Housekeepers! Responsibilities: Cleaning and servicing assigned guest rooms in a timely and organized manner, following procedures and hotel standards. Keeping an organized linen cart that is neat, well stocked and organized. Report any areas within guest rooms that need attention, such as fixtures, door locks, televisions, HVAC, etc. Maintaining security of your equipment, key and supplies issued to you. Reporting lost and found articles to your supervisor. Respond to guest requests in a friendly and timely manner. Concord Hospitality has a great work culture, and our associates are our greatest assets. Full-time associates receive competitive pay and great benefits. ¿Estás listo para comenzar un camino con Concord? ¿Una empresa que cree en las oportunidades de desarrollo profesional de sus asociados y las apoya? Si es así, ¡podemos tener la posición perfecta para ti! Concord Hospitality está contratando amas de llaves! Responsabilidades: Limpiar y dar servicio a las habitaciones asignadas de manera oportuna y organizada, siguiendo los procedimientos y estándares del hotel. Mantener un carrito de lino organizado que esté limpio, bien abastecido y organizado. Informe cualquier área dentro de las habitaciones que necesite atención, como accesorios, cerraduras de puertas, televisores, HVAC, etc. Mantener la seguridad de su equipo, llaves y suministros que se le entreguen. Informar artículos perdidos y encontrados a su supervisor. Responda a las solicitudes de los huéspedes de manera amistosa y oportuna. Concord Hospitality tiene una gran cultura de trabajo y nuestros asociados son nuestro mayor activo. Los asociados de tiempo completo reciben un salario competitivo y grandes beneficios. Si está buscando un trabajo en el que se sienta valorado y reconocido por su arduo trabajo, solicite en línea a Concord Hospitality.

Posted 1 week ago

PM Hotel Group logo
PM Hotel GroupNew York, NY
What You'll Do: Impeccable service is the lynchpin of hospitality. As the Comp Services Ambassador, you'll prepare and serve the complimentary breakfast bar, attend to guest needs, and make sure every breakfast experience is nothing short of spectacular. Here are a few of the tasks you'll be responsible for daily: Set up and maintain the breakfast bar. Keep the breakfast bar organized and clean and replenish depleted items. Prepare various food items as needed. Respond to all guest requests for additional breakfast items, hotel information, directions, and any other assistance. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and previous serving experience, preferably in an upscale dining environment. The ability to think on your feet and work calmly under pressure is essential. You must be able to contribute to a collaborative and diverse team dynamic and have a passion for customer service. When You're Here: This probably goes without saying but you'll be on your feet a lot. There will be occasions when you may be carrying/lifting up to 50 pounds, walking, bending/twisting and climbing stairs. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Posted 30+ days ago

PM Hotel Group logo
PM Hotel GroupBaltimore, MD
What You'll Do: Our Executive Chef is at the top of this food chain and is responsible for all aspects of the kitchen and kitchen personnel: recipes, menu plans, portion control, food quality, inventory control, budgeting, and team member supervision. Clearly, the Executive Chef has a full plate! Here are just a few tasks you can expect to do on a daily basis: Interview, hire, and train kitchen personnel. Research market trends to develop creative menu selections and concepts. Establish the day's priorities and assign production and preparation tasks to staff to execute. Requisition the day's supplies and ensure that they are received and stored correctly. Ensure that staff report to work as scheduled; document any late or absent employees. Where You've Been: We're looking for someone with a degree from a reputable Culinary School or College and at least 3 years' experience as a Sous Chef. You're someone with knowledge of food safety procedures and knows the ins and outs of professional cooking and knife handling skills. When You're Here: This probably goes without saying but you'll be on your feet a lot. There will be occasions when you may be carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and working on slippery floors. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company. The salary range for this position is: $110K - $120K

Posted 30+ days ago

Concord Hospitality logo
Concord HospitalityClayton, MO
Now Hiring: Experienced Servers for Upscale Rooftop Bar in Downtown Clayton! Are you an outgoing, dynamic individual with a passion for providing exceptional service? Do you thrive in a fast-paced, upscale environment? If so, we want you to join our team! The High Bar Clayton is our rooftop bar and restaurant, offering sweeping views of downtown Clayton! We are looking for experienced servers who are eager to showcase their talents and contribute to an unforgettable dining and lounge experience for our guests. Position: Server Key Qualifications: Proven experience as a server, preferably in an upscale setting. Outgoing personality with excellent communication skills. Strong understanding of food and beverage trends. Ability to drive sales and delight guests with exceptional service. Keen eye for detail and a commitment to maintaining high standards. Enthusiasm for showmanship and creating a memorable atmosphere. What We Offer: Competitive pay with outstanding earnings potential. Opportunity to work in a vibrant, dynamic, and upscale environment. Be part of a passionate and dedicated team. Enjoy the best views in downtown Clayton while you work. Responsibilities: Provide exceptional service to our guests, ensuring a memorable dining experience. Demonstrate knowledge of our menu, including food and beverage offerings. Upsell and recommend menu items to enhance guest satisfaction. Maintain a clean and organized work area. Work collaboratively with team members to ensure smooth operations. If you have a passion for hospitality and a desire to be part of something special, we want to hear from you! Benefits (Full Time Associates only) Here are some reasons our associates like working for us: We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- "We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All." Pay range: $8.00 per hour - $9.60 per hour plus tips

Posted 1 week ago

Towne Park Ltd. logo
Towne Park Ltd.Dallas, TX
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $10 per hour plus $14-$16 per hour in tips. Work Schedule: The work schedule for this position is dependent upon hotel business volumes which will be discussed during the interview. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure. Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel. Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services. Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations. Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested. Completes all tasks in a timely manner as instructed by the Account Manager Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must complete the Wheelchair Safety Training course provided by Towne Park Work Experience: One to three months related experience and/or training Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Must be able to read and write standard English language Must be able to read and comprehend simple instructions, short correspondence and memos Must be able to write simple correspondence Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed

Posted 2 weeks ago

Towne Park Ltd. logo
Towne Park Ltd.Lake Buena Vista, FL
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $9.98 per hour plus $7-$12 per hour in tips. Work Schedule: The work schedule for this position is AM/PM. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Posted 3 weeks ago

Buffalo Lodging Associates logo
Buffalo Lodging AssociatesSouth Plainfield, NJ
Hampton Inn by Hilton, South Plainfield-Piscataway-205 New World Way, South Plainfield, NJ 07080 We are currently looking for Breakfast Attendant to join our Team! Our Hampton Inn with 107 guest rooms, is located off I-287/I-95 in South Plainfield, a half-mile from Hadley Center and 10 minutes from Piscataway. Rutgers University - New Brunswick is six miles away and we're close to a variety of corporate offices. The New Jersey Convention and Exposition Center is nine miles away and we're 30 minutes from Newark Airport. We serve a daily hot complimentary to all our guests. A great place to stay - a great place to work. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Job Details: Our Hotel provides the guests with complimentary breakfast daily and strives to create a great start to each guest's day through this service. The Breakfast Attendant prepares and assists with service of the complimentary buffet style breakfast. Responsibilities include: Greeting guests as they come in to the breakfast area or lobby. Assisting with any questions or issues that may come up. Set up and maintain the breakfast buffet- Prepare foods such as cut fruit, coffee and juices. Stocks coffee, juice and Milk container. Set out cold food such as sweet rolls, muffins and cereal for self service. Warm and set out hot foods such as hash browns, French toast, etc. Set up serving dishes, utensils, cups and other paper/china products. Maintain cleanliness of breakfast area and kitchen during and after breakfast hours. Clear and clean tables as they are vacated, wipes up spills, sweeps, mops and vacuums kitchen and dining areas. Remove trash. Take inventory of food, beverages and other supplies needed for each day. Order or purchase food supplies as needed. Organize and put away food order. What You Bring: The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: Customer Service experience, in a hotel setting preferred. Basic knowledge of food and beverage preparation. High School diploma or equivalent is preferred. Typical Schedule : Morning Shifts : approx. 5 AM - 12 PM - This is a Part-Time position, 2-3 shifts per week. Weekend and holiday availability is preferred. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What We Offer You for Part-Time Employees: At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Employee Assistance Program Hotel Discounts - for You, Your Friends and Family Wellness Programs Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 30+ days ago

S logo
SparkIndianapolis, Indiana
No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Our Hotel Desk Clerk makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Hotel Desk Clerk, you will: Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity Respond to and resolve guest requests Secure payments, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities, and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Maintain confidentiality of all guests, proprietary information Communicate any emergency, lost item, or theft to proper staff and/or authorities Report maintenance problems, accidents, and safety hazards Keep contingency lists in case of emergency and communicate and necessary messages Protect company assets Comply with all quality assurance expectations To be a successful Hotel Desk Clerk, you need: A professional demeanor A warm and welcoming personality and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of the audience. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable people on premises. Clean professional appearance. Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Hotel Desk Clerk role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance. Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.

Posted 1 day ago

F logo
Four Points WillistonWilliston, North Dakota
Job Summary: We are seeking a detail-oriented and dependable Housekeeping Attendant to ensure guest rooms and public areas are clean, organized, and ready for guest arrivals. The ideal candidate will have excellent time management and organizational skills, strong attention to detail, and the ability to work independently while maintaining high standards of cleanliness and customer service. Compensation Rate: $17.00 - $20.00 Hourly Key Responsibilities: Clean and maintain guest rooms, including making beds, dusting, and vacuuming. Clean bathrooms, including sinks, showers/tubs, toilets, mirrors, and floors. Empty trash bins and remove debris. Vacuum, dust, and mop floors throughout the property. Shampoo carpets as needed. Clean and organize kitchen areas, including washing dishes and wiping counters. Ensure rooms are fully stocked and ready for guest arrivals. Retrieve additional supplies from storage as necessary. Report maintenance issues or safety concerns promptly. Perform additional duties as assigned by management. Requirements: Strong communication and organizational skills. Ability to work independently and handle high-pressure situations. High school diploma or equivalent preferred. Ability to follow company policies and safety procedures. Physical Demands: Regularly required to walk, stand, kneel, and reach with hands and arms. Must be able to lift, push, pull, and move up to 50 pounds.

Posted today

Towne Park Ltd. logo
Towne Park Ltd.Indianapolis, IN
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $8 per hour plus $5-$10 per hour in tips. Work Schedule: The work schedule for this position can include AM/PM shift times. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Posted 30+ days ago

PM Hotel Group logo
PM Hotel GroupHerndon, VA
What You'll Do: Tasked with overseeing all aspects of Food & Beverage, the Food & Beverage Director is no small potatoes. With your knowledge, expertise, and leadership skills you'll maximize the quality of our food & beverage and enhance our guests stay and experience. You'll also work with and coordinate with the various sub-department managers beneath you, helping them achieve their own goals and objectives. Still your cup of tea? Here are just a few of the tasks you'll be completing on a daily basis: Interview, hire, train, and schedule F & B employees. Collaborate with F & B managers in the creation of new menus. Regularly review and evaluate the individual restaurants and banquet service to recommend new operating and marketing policies. Continuously evaluate the performance and encourage the improvement of the associates in the food and beverage department. Clearly describe, assign and delegate for the operation of the various food & beverage sub-departments. Where You've Been: You have a high school diploma at minimum, although an additional certificate in hospitality or a similar field is a plus. You have 3 years of previous supervisory experience in hospitality and an additional 2 years experience in the Food & Beverage industry. Most importantly, you're someone who has excellent problem-solving skills, leadership skills and is able to perform under pressure. When You're Here: Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Posted 30+ days ago

Towne Park Ltd. logo
Towne Park Ltd.Burlington, VT
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $12 - $13 per hour plus tips. There is a $1/hour shift differential for 2nd shift. There is a $7/hour shift differential for 3rd shift. Work Schedule: The work schedule for this position is typically 7am- 3pm or 3pm- 11pm. Sign On Bonus Eligibility • Full time or part time positions. • Candidates who have previously worked for Towne Park or UPP in the last two years are not eligible. Sign on Bonus Program Rules • Bonus payouts will be made in two installments • The first installment of $150 will be paid out in the payroll period following 30 days of active employment • The second and final installment of $150 will be paid out in the payroll period following 90 days of active employment Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required. #Appcast-HiPo

Posted 2 weeks ago

Sonesta logo
SonestaThe Shelburne Sonesta New York, NY
Job Description Summary The Security Officer is responsible for the safety and security of all our guests, employees and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations. The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Performs normal hotel security functions to include fire prevention and safety checks. Investigates thefts, accidents, and other incidents which occur on the property. Prevents losses of company and guest's property due to thefts, burglary, pilferage, and other criminal activity. Ensures a safe and tranquil environment for guests and employees. Assist guests and colleagues on all security and safety related enquiries. Resolves guest and employee complaints regarding safety and security matters. Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours. Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities. Completes associates forms and reports related to any accidents or issues within the premises of the hotel. Immediately report hotel deficiencies to appropriate departments for immediate repair. To perform other work related duties as assigned by Management. QUALIFICATIONS AND REQUIREMENTS: Regular and punctual attendance. Ability to adhere to the property's grooming standards. Ability to stand and walk on a continuous basis, and run as warranted. Ability to safely operate a motor vehicle during all hours and in all weather conditions. Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.) Ability to understand and operate emergency equipment, (for example fire extinguishers, wheel chairs, respirators.) Ability to lift, carries, and store in overhead areas approximately 50 lbs. Ability to lift and move, in an emergency situation, an immobilized adult. Ability to bend, squat, kneel, climb (including stairs and ladder), and reach. Ability to push and/or pull approximately 75 lbs. Ability to work in extreme temperature. Ability to utilize communication equipment (for example: telephones, radios, and beepers.) Ability to communicate clearly and effectively with guests and other employees. Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner. Ability to read and write effectively. Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Hourly Compensation Range: $29.55 - $40.40 Pay rate outlined follows contract requirements. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Posted 30+ days ago

T logo
Tru by Hilton McKinneyMcKinney, TX
We are seeking a skilled Hotel Engineer (Maintenance) to join our team at Tru by Hilton McKinney! Job Overview: As a Hotel Engineer, you will be responsible for ensuring the smooth operation and maintenance of the hotel's facilities, systems, and equipment. Your expertise will contribute to creating a safe and comfortable environment for our guests. Key Responsibilities: Perform routine maintenance on mechanical, electrical, plumbing, and HVAC systems Respond to guest requests and maintenance work orders promptly Conduct regular inspections of the property to identify and address maintenance issues Assist in troubleshooting and repairing equipment malfunctions Maintain inventory of supplies and tools necessary for maintenance tasks Ensure compliance with safety regulations and maintain a safe working environment Work collaboratively with other departments to support hotel operations Assist with special projects or renovations as requested Qualifications: Proven experience as a maintenance engineer, handyman, or similar role; hotel experience preferred Knowledge of HVAC, plumbing, electrical systems, and general maintenance practices Strong problem-solving skills and attention to detail Ability to prioritize tasks and manage time effectively Ability to lift heavy items and perform physical tasks associated with maintenance work Excellent communication and interpersonal skills Job Types: Full-time Pay: Based on experience Benefits: Employee discounts, health insurance, and a dynamic work environment. Requirements High School Diploma or equivalent required; technical diploma or certification is a plus Minimum of 2 years experience in maintenance or facilities management Ability to work flexible hours, including weekends and holidays Must have reliable transportation. Benefits Benefits Pay: From $17.00 - $18.00 per hour Employee discount

Posted 30+ days ago

Towne Park Ltd. logo
Towne Park Ltd.Dallas, TX
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $9.50-$10.50 per hour plus $12-$14 per hour in tips. Work Schedule: The work schedule for this position is dependent upon hotel business volumes which will be discussed in the interview. Seeking a Full-Time associate with open availability. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Posted 1 week ago

Concord Hospitality logo
Concord HospitalityWest Palm Beach, FL
Job Title: OEM Purchasing Manager Location: The Ben, West Palm Beach, Autograph Collection Department: Finance / Accounting Reports To: Director of Finance Position Type: Full-Time Status: Non-Exempt Bonus: 15% Quarterly Performance Bonus About The Ben Hotel The Ben, West Palm Beach, is part of Marriott's Autograph Collection-a curated portfolio of independent hotels celebrated for their distinctive character and exceptional guest experiences. Inspired by Byrd "Birdie" Dewey and her storied Ben Trovato Estate, The Ben blends timeless sophistication with modern storytelling. Overlooking the Palm Harbor Marina, our luxury property features elegant accommodations, Proper Grit-our whisky and supper club-inspired restaurant-and Spruzzo Rooftop Restaurant & Bar, downtown's only water-facing rooftop lounge offering Mediterranean-inspired cuisine and breathtaking views of the Intracoastal Waterway and Palm Beach Island. Every detail at The Ben is designed to deliver an experience that is "Exactly Like Nothing Else." Position Overview As an OEM Purchasing Manager at The Ben, you are entrusted with curating the behind-the-scenes excellence that defines our luxury guest experience. You will lead procurement operations with precision, ensuring that every item-from gourmet ingredients to bespoke amenities-meets our uncompromising standards of quality, freshness, and presentation. Your strategic mindset, refined negotiation skills, and commitment to excellence ensure that our hotel operates seamlessly, allowing our teams to deliver elevated service with grace and consistency. Responsibilities Source and evaluate vendors to ensure alignment with The Ben's luxury standards for quality, reliability, and value. Negotiate contracts and purchasing terms that reflect fiscal responsibility and brand excellence. Oversee the purchase order system, ensuring accuracy, timeliness, and budget compliance. Conduct detailed inventory audits and maintain optimal PAR levels for all departments. Ensure all deliveries meet strict standards for freshness, cleanliness, and presentation. Refuse and document unacceptable or damaged goods; manage returns and vendor communications with professionalism. Maintain impeccably organized records of invoices, purchase orders, and inventory reports. Collaborate with Culinary, Housekeeping, and Engineering teams to anticipate and fulfill operational needs. Uphold food safety protocols including FIFO and Cold Chain compliance across all food-related areas. Monitor and maintain secure storage areas, ensuring cleanliness and safety at all times. Utilize technology to manage requisitions, inventory tracking, and vendor correspondence. Support vendor relationships with diplomacy and discretion, ensuring long-term partnerships. Maintain confidentiality of proprietary information and uphold the privacy of guests and associates. Represent The Ben with a polished appearance and professional demeanor at all times. Perform additional duties as requested by the Director of Finance, always with a spirit of excellence. Qualifications Proven experience in purchasing, procurement, or inventory management; luxury hospitality experience preferred. Exceptional organizational and analytical skills with a keen eye for detail. Strong negotiation and vendor management capabilities. Proficiency in inventory systems and Microsoft Office Suite. Ability to lift up to 50 lbs. and work in storeroom environments. Flexible availability, including weekends and holidays. Knowledge of food safety standards and luxury product handling. Core Competencies Strategic Procurement & Vendor Relations Luxury Standards & Quality Assurance Inventory Accuracy & Operational Efficiency Professionalism & Confidentiality Collaboration & Service Excellence Why Join The Ben Hotel & Concord Hospitality? At Concord Hospitality, we believe in putting Associates First. As part of The Ben's team, you'll enjoy: Competitive compensation tailored to luxury hospitality standards Comprehensive medical, dental, vision, life, and disability insurance 401(k) with company match Tuition assistance and career development programs Exclusive discounts on hotel stays across our portfolio A culture built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN When you join The Ben, you become part of a team that values your growth, your voice, and your contribution to a truly exceptional guest experience. "We Are The Ben!" Equal Opportunity Employer

Posted 3 weeks ago

B.F. Saul Company Hospitality logo
B.F. Saul Company HospitalityTysons Corner, VA
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! Are you looking for a great place to work? Join our team as our new Security/Doorman for the Naisho Room, a Japanese style Bar & Lounge located in The Watermark Hotel in Tysons Corner, VA. This role is well suited for an individual that has previously worked in a trendy, Cocktail Bar/Upscale Restaurant and Boutique Hotel setting. As a leading owner and operator in the Hospitality industry, we are committed to providing an unmatched career experience and are committed to the success and development of our team members. The 300-unit Watermark Hotel - Tysons is an upscale, all-suite facility with a chef driven restaurant, cocktail bar, outdoor patios, 1,600 square feet of meeting space and a breakfast café. The property is owned by Capital One Financial and operated by the B. F. Saul Company Hospitality Group. Under the guidance and supervision of Senior Management and within the policies and procedures established by (B. F. Saul Company Hospitality Group), the Security/doorman is to follow instructions and execute assignments as per the standards provided but not limited to. B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our "One Team!" values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity. RESPONSIBILITIES - Include but not limited to: Works with a sense of urgency relative to the level of the venue. Protect company's property and staff by maintaining a safe and secure environment Observes signs of crime or disorder and reports accordingly. Takes accurate notes of unusual occurrences for reporting purposes. Operates and acts in direct defense of life or property within the guidelines of company security SOP's. Monitor and control access at venue entrances and exits. Maintain a high visibility presence and prevent all illegal or inappropriate actions. Attends and participates in daily pre-shift and other scheduled meetings. Performs assigned side work. Further duties not currently listed in this manual may be added at the manager's discretion. KEY RELATIONSHIPS: Internal: assist Front Desk, and all other F&B areas.External: Guests and visitors. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Qualifications Essential: Provide legible communication.Compute basic arithmetic.2 years' experience in a similar position dealing with the public.Ability to perform job functions with attention to detail, speed and accuracy, prioritize and organize.Follow directions thoroughly.Be a clear thinker, remaining calm and resolving problems using good judgment.Work cohesively with co-workers as part of a team.Work with minimal supervision.Maintain confidentiality of guest information and pertinent restaurant data.Provide clear, pleasant telephone communication with proper grammar. Certificates: The State of Virginia requires all employees who handle food and liquor to have a Food Handler and Responsible Vendor Certificate. Therefore, this certificate is a requirement for employment at (B. F. Saul Company Hospitality Group)and any expenses incurred to obtain the certificate or to renew it, is the responsibility of the employee. This certificate is necessary to work at any restaurant and is not for the exclusive use of (B. F. Saul Company Hospitality Group). Physical Abilities: Must be able to lift up to 50 pounds and manually push/pull up to 150 pounds.Must be able to work in a fast pace and high-volume environment in the presence of areas containing secondhand smoke, high noise levels, dancing, bright lights and dust and communicate during this time-sometimes within a small area.Must be able to stand or walk a minimum of eight-hour shifts and work inside the assigned bar area in the venue.Endure various physical movements throughout the work area.Required to stand, stoop; walk; use hands to finger, handle or feel, lift, reach with hands and arms; talk to hear and taste or smell.Occasionally exposed to fumes or airborne particles and extreme heat. Work near moving mechanical parts.Outdoor weather conditions. Special Requirements:Language SkillsAbility to read, write and speak in English is needed to successfully accomplish the essential duties of this job.Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively before employees of the Company. EEO AA M/F/Vet/Disabled BENEFITS: Weekly Pay Our Big 3 Mission Statement Leaders of the Month/Year Annual Performance Appraisals and Wage Increase Opportunities Annual Team Member Banquets Annual Team Member Engagement Survey Discounted Room Rates for Team Members, Family and Friends B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled

Posted 30+ days ago

Concord Hospitality logo

Food & Beverage Director / Free Parking At Downtown Hotel / Responsible For Bar Outlet, Banquets & Breakfast Outlet

Concord HospitalityPittsburgh, PA

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Job Description

As the Food & Beverage Director at Concord Hospitality, you will lead and oversee all F&B operations within the hotel, including restaurant outlets & banquet events. This position is responsible for driving financial performance, delivering exceptional guest experiences, and fostering a high-performing team culture. You will collaborate with culinary and service teams to implement innovative concepts and maintain service excellence aligned with Concord's core values.

Responsibilities:

  • Develop short-term and long-term financial and operational plans that align with the hotel's and Concord's strategic goals.
  • Oversee all F&B outlets and banquet operations to ensure seamless execution and service excellence.
  • Maintain product and service quality standards by conducting evaluations, guest feedback analysis, and complaint investigations.
  • Design and implement revenue-generating programs that provide excellent value and guest satisfaction.
  • Empower and train team members to meet or exceed guest expectations through consistent service delivery.
  • Monitor food presentation and partner with Sous Chefs and kitchen staff to address any concerns or inconsistencies.
  • Ensure smooth execution of group bookings and banquet events using proper banquet service techniques.
  • Lead and motivate F&B associates using effective leadership practices and performance management.
  • Recruit, interview, onboard, and train qualified team members to meet service and performance standards.
  • Make strategic business decisions using reports, performance data, and operational insights.
  • Enforce all Concord and brand standard operating procedures (SOPs) and service protocols.
  • Oversee the creation and execution of marketing initiatives to promote F&B outlets and seasonal offerings.
  • Ensure proper coverage of all shifts within the Food & Beverage Department and covering as needed
  • Build relationships within the local community to enhance public relations and brand presence.

Qualifications:

  • Proven experience in a leadership role within the food and beverage or hospitality industry.
  • Strong understanding of financials, food cost, labor cost, and revenue strategies.
  • Excellent communication and interpersonal skills with a hands-on leadership style.
  • Ability to lead by example and foster a team environment focused on guest satisfaction and operational excellence.
  • Experience managing both restaurant and banquet operations is preferred.
  • Strong organizational and problem-solving skills.

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including:

  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training & development opportunities
  • Career advancement within our growing portfolio

Why Join Concord?

At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our "Associate First" culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.

Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America:

"We Are Concord!"

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."

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