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The Del Monte LodgeBeachwood, OH
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Housekeeping Senior. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you! Job Responsibilities As a Housekeeping Senior, you will be responsible for the overall cleanliness of the building, ensuring cleanliness standards are met through inspection of all areas. Your specific duties in this role will include: Conduct opening procedures and distribute work assignments. Inspect all assigned guestrooms ensuring that each room meets the hotel's cleanliness standards and that there is efficient stock and positioning of all guestroom amenities and supplies. Check all fixtures, equipment and room conditions (television, radio, lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report any deficiencies. Communicate to Housekeeper any cleaning deficiencies found during inspection and ensure corrections are made. Update guestroom status in Property Management System. Assist in training of all Housekeeping associates. Assist Housekeepers in cleaning of guest rooms as needed. Ensure all housekeeping storage closets have proper supply levels, organization and cleanliness. Ensure all Lost and Found articles are logged and stored properly. Ensure hallways are kept clear of trash, soiled linen, cribs, rollaways and other guest service equipment. Perform housekeeper duties as needed or assigned. Assist with month end reporting and inventories. Assist in department meetings, i.e. developing agenda, presenting Job Requirements We are looking for a self-motivated Housekeeping Senior with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication and interpersonal skills as well as the ability to establish rapport with guests and colleagues. Specific qualifications for the role include: 1 to 3 months related experience in housekeeping High school diploma or general education degree (GED) Solid organizational, time-management and prioritization skills Exceptional customer service skills Benefits As a Housekeeping Senior with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves. Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location. Competitive pay Comprehensive benefit packages for full-time positions Hotel room discounts at our locations around the globe Discounts on food and beverages Professional development and advancement opportunities

Posted 3 weeks ago

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Destination KnotLos Angeles, California

$40,000 - $65,000 / year

Job Title: Online Hotel Reservationist – Fully Remote About Destination Knot: At Destination Knot , we create seamless and memorable travel experiences by connecting clients to the perfect hotels, resorts, and accommodations across the globe. Whether it’s a luxury escape, romantic getaway, or family vacation, we’re committed to exceptional service and personalized planning from start to finish. Position Overview: We are seeking a highly organized and detail-oriented Online Hotel Reservationist to join our fully remote team. In this role, you’ll assist clients with hotel and resort bookings, manage reservation details, and ensure an accurate and smooth booking process. If you enjoy hospitality, customer service, and working behind the scenes to make travel dreams come true, this role is for you. Key Responsibilities: Assist clients with booking hotels, resorts, and other accommodations through online platforms Research and recommend lodging options based on destination, budget, and preferences Process reservations, updates, and modifications accurately and efficiently Maintain organized records of bookings, client requests, and confirmations Communicate professionally with clients and supplier partners via email, phone, and chat Stay informed on hotel promotions, cancellation policies, and destination trends Collaborate with team members to ensure client satisfaction throughout the booking process Qualifications: Previous experience in hotel booking, hospitality, or customer service preferred Excellent communication skills and a client-focused attitude Strong attention to detail and ability to manage multiple bookings at once Proficient in using online systems, booking platforms, and digital communication tools Ability to work independently in a remote environment Must be 18 years or older with access to a computer and reliable internet Interest in travel and helping others plan comfortable, memorable stays What We Offer: Fully remote work with flexible scheduling Training and development opportunities in the travel and hospitality industry Supportive team environment with growth potential Access to professional booking tools and supplier resources Incentive opportunities and travel perks Work Environment: This is a fully remote position ideal for individuals who are detail-oriented, self-motivated, and enjoy delivering excellent service through online booking and coordination. $40,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Posted 2 weeks ago

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SAN MANUEL INDIAN BINGO & CASINOHighland, CA
The Vice President of Hotel Operations Asset Management is responsible for ensuring all Tribal hotel assets are providing a consistent, high level of service excellence based on established company standards and customers' expectations. This critical role provides strategic and operational leadership for all hotel assets involved in planning, developing, operating, and maintaining a hospitality driven guest experience. This position develops strategic hotel goals and works with the hotel executive management team to transform them into tactical plans; as well as, provide leadership to ensure goals are attained. The VP improves revenue generating capacity, increases productivity, upholds the image of all hotel assets in the hospitality portfolio, and provides a safe and efficient working environment which is essential to the overall performance of portfolio assets. ESSENTIAL DUTIES AND RESPONSIBILITIES Together with hotel executive management team creates a memorable hospitality experience for our guests along with providing great value and ensuring guests' satisfaction by collaborating with and developing hotel management and employees to ensure that Service Excellence is the standard. Creates and implements new innovations to enhance guest experience based on current trends as well as maintain knowledge of new and evolving technology in hotel management to ensure all hotel assets are maximizing efficiencies by conducting research, attending seminars, educational workshops, classes, and conferences. Together with the Vice President of Hospitality Asset Management, develops a business plan that will support Asset Management Committee initiatives and enhance hotel quality and service, associated costs, employee development, retention strategies, and employee productivity benchmarks. Create, develop, and recommend short and long-term hotel planning guidelines and procedures, annual operating budget, and capital budget program that are aligned with enterprise goals, analyzes hotel revenue and labor reports, making strategic adjustments as necessary to ensure maximum efficiency and profitability, as well as partnering with the Shared Values Marketing department and other external marketing resources to leverage offers and services. Work together with hotel executive management team to establish a hospitality culture with accurate and timely service to the highest level of customer satisfaction and propose innovative solutions for continual improvement for both operations and employee engagement. Work together with Vice President of Hospitality Asset Management and hotel executive management team to establish hotel asset goals, objectives, and strategic planning and provides direction, guidance, and support to ensure the successful operation of the hotel asset. Works together with hotel executive management team to maintain training and certifications applicable to the hotel team members and ensures all training, regulatory, inventory, and team member documentation is complete and up to date. Champion the importance of safety and compliance to reinforce a culture of safety and team support and creates a compliance culture within the organization by fostering an environment where hotel employees feel empowered to report potential violations and/or misconduct, ensure passing health inspections conducted by outside sources in all areas, and complies with all regulatory agency requirements to maintain required permits and/or licenses. Create an environment that motivates hotel employees to collaborate, learn, perform their best, and develop their skills as it relates to lifelong learning. Performs other duties as assigned to support the efficient operation of the department. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles. EDUCATION, EXPERIENCE AND QUALIFICATIONS Bachelors degree in Finance, Accounting, Business Administration, Hospitality Management, Real Estate or related field required. Masters degree in Finance, Accounting, Business Administration, Hospitality Management, Real Estate or related field preferred. Minimum of twelve (12) years of experience in hotel industry required. Minimum of ten (10) years of supervisory experience required. Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. KNOWLEDGE, SKILLS AND ABILITIES (KSA) Deep understanding of hotel performance metrics including RevPAR, ADR, NOI, GOP margins, and guest satisfaction indices. Strong grasp of hospitality market trends, competitive dynamics, and demand drivers across geographic regions. Familiarity with asset management systems (e.g., ProfitSword, HotStats, STR, etc.) and business intelligence tools. Ability to strategically formulate and execute long-range plans that align with enterprise objectives and drive portfolio growth. Familiarity with front-of-house and back-of-house operations, revenue management, labor models, and service delivery standards. Experience managing renovation and repositioning projects, including budgeting, phasing, and brand compliance. Ability to navigate brand standards, franchise agreements, and operator relationships. Ability to interpret and negotiate hotel-related legal documents and agreements. Leads cross-functional initiatives with clarity, influence, and accountability. Cultivates strong relationships across internal departments, external partners, and stakeholders to optimize asset performance. Experience in designing and building a team structure that aligns with business objectives and scales with organizational growth. Capable of delivering clear, concise, and persuasive presentations to senior leadership and investment committees. Demonstrates unwavering integrity and discretion in managing sensitive financial and operational data. Communicates with executive presence, delivering clear, concise, and impactful reports and presentations. Highly proficient in Microsoft Excel, Word, and PowerPoint, with experience in asset management platforms and reporting tools. Highly proficient in Microsoft Excel, Word, and PowerPoint, with experience in asset management platforms and reporting tools. LICENSES, CERTIFICATIONS AND REGISTRATIONS At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. Certified Hotel Asset Manager (CHAM), Chartered Financial Analyst (CFA), Certified Commercial Investment Member (CCIM) preferred. Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles. PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled office setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Posted 3 days ago

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Stanford Hotel GroupBoca Raton, FL

$20 - $22 / hour

The Hotel General Maintenance Individual will perform a variety of general maintenance and repairs to help maintain the hotel's level of functionality, cleanliness, safety and security in compliance to company and brand standards while delivering exceptional customer service to our guests. General Maintenance Individual must able to work a combination of AMs and PMs Shifts, weekends and holidays. Pay Rate: $20.00 - $22.00 per hour Job Responsibilities: Maintain the physical functionally and safety of the hotel including, but not limited to guest rooms, public spaces and heart-of-house areas. Performs or assists in preventive maintenance of guest rooms, pubic area and equipment Performs various repairs and tasks involving electrical, plumbing, painting, carpentry and some HVAC. Respond to guest calls and team member work orders in timely, friendly, and efficient manner. Conduct inspections for preventive maintenance and safety needs. Respond to any emergency situation according to help return building back to normal operating status. Qualifications: Overall knowledge and experience in General Maintenance, Plumbing, Electrical, Painting and other Repair Skills Problem Solving Skills Ability to follow a list of tasks in a timely and efficient manner Ability to work independently and in a team Able to stand and walk for a minimum of an 8 hour shift, able to constantly lift/move up to 10 pounds and frequently lifting/moving up to 50 pounds. Benefits: Vacation, Sick and Holiday Pay 401(k) with company match of 4% Medical, Dental, Vision and Life Insurance Short and Long Term Disability Voluntary Critical Illness, Hospital and Accident Insurance Hilton Team Member Travel Discounts Free Uniforms, Safety Shoes and Team Member Parking Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Elizabeth.levin@hiltonboca.com or call 561.852.4007to let us know the nature of your request.

Posted 30+ days ago

Towne Park Ltd. logo
Towne Park Ltd.Indianapolis, IN

$9 - $10 / hour

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $9-$10 per hour plus $5-$10 per hour in tips. Work Schedule: The work schedule for this position can include A./PM shift times. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Posted 1 week ago

Towne Park Ltd. logo
Towne Park Ltd.Nashville, TN

$9 - $11 / hour

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. The Guest Service Associate/Valet is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Job Details Valet Drivers- Embassy Suites, Nashville Starting pay potential $14 - $18 per hour with cash tips No experience needed All shifts available Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $9 - $11 per hour plus $5 - $9 per hour in tips. Work Schedule: The potential work schedule for this position is weekdays, weekends, holidays, all shifts. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Posted 3 weeks ago

Towne Park Ltd. logo
Towne Park Ltd.Burlington, VT

$14 - $20 / hour

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $14.01 - $20.00 per hour (based on shift) plus tips. Work Schedule: The work schedule for this position is all shifts (days, evenings, and overnights) Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Posted 30+ days ago

Hilton Worldwide logo
Hilton WorldwideCoronado, CA

$30+ / hour

The iconic Hotel del Coronado is looking for a Front Desk Supervisor to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms (to include cottages and villas), 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining. Want to learn more? Hotel Website, Facebook, Instagram, Pinterest What will I be doing? As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assign and instruct Guest Service Agents in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly. Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents and other departments with any questions or requests. Resolve escalated customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered. Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards. Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop at the Front Desk. Classification: Full-Time Shift: Various - must be available to weekdays, weekends, and holidays. Pay Rate: The pay rate for this role is $30 and is based on applicable and specialized experience and location. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits- Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-CS2

Posted 4 days ago

The High Companies logo
The High CompaniesMount Laurel, NJ

$18+ / hour

At High Hotels, hospitality isn't just what we do, it's who we are. For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey. It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiences-for employees and guests alike-aren't just expected, they're the standard. Are you ready To Spread Joy Through Hospitality? As a Night Auditor, you will be responsible for positively representing the hotel to our guests by responding courteously and efficiently to guest inquiries and requests, acting as a source of information about the hotel and surrounding area, assisting with arrivals and departures, and maintaining the safety and security of the hotel guests and co-workers. This is a Full-Time position with the following schedule: Sunday-Thursday from 11:00 PM - 7:00 AM Weekends include a $2/hr. shift premium! Starting Rate: $17.80 Potential for increase is based on experience. Areas of responsibility for our Night Audit staff include: Assisting guests with arrival and departure. Taking, modifying, and canceling guest reservations. Cash handling. Posting and running night audit reports. Maintains the hotel safety and security standards. Communicate hotel facilities and services to all guests. Maintain daily logs. Delivery of express check out receipts and newspapers as needed. Our next team-member will ideally possess the following educational and work qualifications: A high school diploma or general equivalent (GED) preferred Customer service experience preferred Must be capable of handling money accurately Reading, math, and communication skills General knowledge of bookkeeping and auditing preferred Ability to work weekends and holidays is required Working for The High Companies: At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago! You are eligible for Hilton or Marriott room discounts You are eligible for Perfect Attendance Awards You are eligible to utilize our Health Coach and Registered Dietician Employee Assistance Program (EAP) with Aetna Resources for Living You are eligible to participate in the company's 401k retirement savings plan You are eligible to participate in Coworker Activity Committee (CAC) events You are eligible to nominate and to receive the Good Measure Award High Five Safety Shoe Reimbursement

Posted 30+ days ago

Southeast Alaska Regional Health Consortium logo
Southeast Alaska Regional Health ConsortiumJuneau, AK

$66 - $92 / hour

Pay Range:$65.73 - $92.22 The Director of Property and Hotel Management oversees the operational performance, financial results, guest satisfaction, and asset integrity of Totem hotel properties and manages multiple rental properties across SE Alaska within the portfolio. This strategic leadership role drives operational excellence, standardization, and revenue optimization across properties while ensuring compliance with brand standards, corporate policies, and local regulations. The incumbent leads corporate functions to deliver superior guest experiences, maximize profitability, and protect hotel assets. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Responsibilities Develop and execute the property management strategy in alignment with the company's goals and brand standards. Collaborate with Asset Management, Revenue Management, Sales, Marketing, Finance, and Engineering to optimize portfolio performance. Ensure consistent delivery of high-quality guest experiences across all properties. Standardize operating procedures (SOPs) and service standards; monitor adherence and implement improvements. Oversee daily operations and property managers to maintain service levels, cleanliness, maintenance, and safety. Develop and manage the portfolio's annual operating budget, forecasting, and capital plans. Monitor P&L performance by property; implement action plans to close gaps and maximize revenue. Review capital expenditure requests and ensure ROI, lifecycle planning, and asset preservation. Collaborate with Revenue Management and Sales to optimize ADR, occupancy, RevPAR, and market share. Drive upsell strategies, loyalty program integration, and partnership opportunities to boost ancillary revenue. Analyze market trends, competitor activity, and guest feedback to inform pricing and marketing strategies. Ensure compliance with brand standards, franchise or management agreements, and local regulations. Manage property condition assessments, capital projects, and warranty issues. Promote employee engagement, recognition, and a safe work environment. Monitor guest satisfaction metrics (e.g., NPS, Guest Satisfaction Scores) and implement service recovery processes. Lead internal audits, mystery shops, and property visits to ensure consistent quality. Drive the adoption of property management systems (PMS), centralized reporting, and data analytics. Prepare and present regular performance reviews and strategic updates to leadership. Competencies and Behavioral Skills Strategic thinking with a growth mindset Results-oriented and KPI-driven Collaborative leadership and team development Adaptability and resilience in a fast-paced environment Problem-solving and conflict resolution Integrity, compliance, and risk awareness Influence without authority across cross-functional teams Additional Details: Qualifications Bachelor's degree in Hospitality Management, Business Administration, or a related field or Master's degree preferred. 8+ years of progressive hospitality operations leadership, with at least 4 years in multi-property oversight or regional management. Experience with full-service/luxury or upscale brands preferred, familiarity with franchise and management agreements. Proven track record of driving EBITDA growth and operational excellence across a multi-property portfolio. Strong P&L and financial acumen; capital planning and ROI analysis. Excellent leadership, communication, negotiation, and interpersonal skills. Data-driven decision making; proficiency with PMS (e.g., Oracle Hospitality, Infor, Protel), PMS integrations, RMS/CRM tools, and BI reporting. Project management and change management capabilities. Customer-centric mindset with a passion for service quality and guest experience. Preferred Certifications (CRME, CHAE, CMP, or other hospitality/financial certifications, PMP or equivalent for project oversight. Working Conditions Travel: Ability to travel with short notice for on-site visits or incidents. Environment: Fast-paced hospitality setting with high guest volume and service demands. Schedule may require evenings, weekends, holidays depending on property needs and incident management. Position Information: Work Shift:Exempt If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Posted 30+ days ago

Towne Park Ltd. logo
Towne Park Ltd.San Antonio, TX

$8 - $10 / hour

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $8-$10 per hour plus $13-$15 per hour in tips. Work Schedule: The work schedule for this position is dependent upon hotel business volumes which will be discussed during the interview stage. Open availability is recommended. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Posted 3 days ago

Towne Park Ltd. logo
Towne Park Ltd.Philadelphia, PA

$10 - $11 / hour

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base is $10-$11 per hour plus tips Work Schedule: The work schedule for this position is open availability and night shift. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Posted 4 weeks ago

PM Hotel Group logo
PM Hotel GroupAustin, TX
Summary of Essential Job Functions Approach each guest interaction with the mindset of exceeding guest expectations. Responsible for all guest check transactions at bar including bank clarification, shift balancing and deposits. Achieve high beverage revenue and low beverage cost. Ensure every guest is greeted and orders are taken and executed right away. Clear tables as guests depart and when empty glassware is presented. Control guest checks and secure proper payment. Ensure back bar station and tabletops are free and clear of debris at all times. Perform side work as assigned by the food and beverage manager. Maintain the cleanliness of the bar area disposing of all waste, clearing and cleaning all glassware, and wiping down the bar and tables as needed and appropriate. Maintain proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality. Greet guests in a courteous and friendly manner. Mix, garnish and present drinks using standard ingredient recipes and practicing prudent portion control. Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. Ensure proper liquor controls are in place. Input orders into a register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. Receive cash from guests, make any change needed, verify validity of charges, record charges, and ensure vouchers are properly executed, in order to balance all monies. Lock up and store all beverage, food and other equipment items; deposit cash drops and secure bank. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Preferred Qualifications One to three years' experience as bartender, preferably prior experience as a supervisor. One year of high volume beverage service and customer service experience in the hospitality industry preferred. Thorough knowledge of liquor brands, liquor laws, and ability to communicate effectively with guest and department heads. Abilities Required Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. Ability to remember, recite and promote the variety of menu items. Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. Ability to stand and work in confined spaces for long periods of time. Ability to establish and maintain effective working relationships with associates, customers and patrons.

Posted 30+ days ago

PM Hotel Group logo
PM Hotel GroupDenville, NJ
What You'll Do: We're looking for the ultimate Jack (or Jill)-of-All-Trades. Our Maintenance Technicians are responsible for maintaining and repairing all hotel equipment from kitchen, laundry and plumbing to HVAC, electrical and guest rooms-all with minimum downtime. When things go south, you're the one to call! As a Maintenance Technician, we hope you can keep a lot of balls in the air because you're going to be juggling a million tasks both inside and outside of the hotel. You'll make sure broken things get fixed, and proactively seek solutions to problems, making sure to pay attention to detail. Think you have what it takes? Here's a snapshot of a typical day: Making repairs to electrical, plumbing, heating, air conditioning and refrigeration equipment as needed, with minimum down time. Installing and replacing light fixtures and bulbs. Conducting scheduled inspections as well as checking and repairing equipment malfunctions. Ensure that chemicals and hazardous materials are used and stored properly, and that all required reporting is done accurately. Securing the building as needed including monitoring, activating and resetting automatic security systems, repairing broken locks and maintaining keys to the building. Where You've Been: We're looking for someone with a High School diploma or equivalent, plus a minimum of one year's trade-related and/or training in mechanical, electrical, HVAC, plumbing, carpentry and building maintenance. Working knowledge of basic hand and power tools doesn't hurt either. As an associate of PM Hotel Group you have no problem collaborating within a diverse team dynamic and working calmly under pressure. This job is high energy and anything but dull! When You're Here: This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. Must be able to sit or stand for 8 hours at a time and position oneself to repair things in hard to reach areas and occasionally ascend/descend a ladder to service the lights/roof and make other necessary repairs. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Posted 30+ days ago

Towne Park Ltd. logo
Towne Park Ltd.Gainesville, FL

$12+ / hour

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $11.50 per hour plus $3-$5 per hour in tips. Work Schedule: The work schedule for this position is 5:30a-1:30p, 1:30p-9:30p. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Posted 5 days ago

Hilton Worldwide logo
Hilton WorldwideTysons Corner, VA

$110,000 - $175,000 / year

This role is based at one of our corporate offices in McLean, VA, Dallas, TX, or Remote* This is your chance to be part of an in-house Commercial Services team that propels Hilton's marketing, sales, revenue management, call center, and analytics functions! As a Hotel Level Marketing (HLM) Creative Strategist you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. On the HLM team reporting to the Sr. Director of HLM, you will help to ensure hotels capture brand-aligned digital assets. You will also partner to standardize tools, workflows, and production quality to improve marketing performance and website conversion. HOW WE WILL SUPPORT YOU Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Paid parental leave for eligible Team Members, including partners and adoptive parents Mental health resources including free counseling through our Employee Assistance Program Paid Time Off (PTO) Learn more about the rest of our benefits At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate. Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans. HOW YOU WILL MAKE AN IMPACT Your role is important and below are some of the fundamental job duties that make your work unique. What your day-to-day will be like: Partner on hotel content capture to help ensure quality of content is fit for media use. Lead development of training/enablement materials Hotel Level creative testing and optimization Craft compelling narratives that align with brand positioning and drive engagement. How you will collaborate with others: Identify agency partners for content capabilities within HLM Platform Work with Marketing team to ensure hotel needs are met in creative briefing process for Enterprise hotel shoots. Work in a matrixed environment to ensure hotel creative needs are met What projects you will take ownership of: Help to ensure website governance and guardrails are in place and provide guidance back to properties Performance and storytelling of hotel level content impact Ensuring appropriate training and processes exist for hotels around content Advocating to the Enterprise for the hotel needs WHY YOU'LL BE A GREAT FIT You have these minimum qualifications: Ten (10) years of work experience in content strategy, brand marketing, or creative leadership. Proven experience managing multi-channel content strategies, with an eye for creative effectiveness Demonstrated success in leading teams and collaborating with senior stakeholders Travel up to 30% It would be useful if you have: Cross-Functional Collaboration Experience translating business objectives into actionable content strategies. Strong understanding of hospitality, travel, or lifestyle brands WHAT IT IS LIKE WORKING FOR HILTON Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $110,000 - $175,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE

Posted 2 weeks ago

Concord Hospitality logo
Concord HospitalityChattanooga, TN

$77,093 - $96,366 / year

Join the OPENING TEAM of The Waymark Chattanooga, a brand new Hilton Tapestry Collection hotel! We are now hiring an Assistant General Manager! This dynamic position will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations. Responsibilities: Ensures that all brand standards are being maintained in each area of the property Oversees the operation of all hotel property departments Maintains current licenses and permits as prescribed by local, state, and federal agencies Provides a safe working environment in compliance with OSHA/MSDS Ensures compliance with all corporate accounting procedures Covers front desk shifts as needed Ensures each department has accurate and complete inventory and all supplies are maintained Assists and approves department managers' scheduling against guest and hours/occupied room goals Assists team supervisors and managers with constructive coaching and counseling Ensures top tier guest satisfaction scores and formulate strategies for improvement when needed Provides excellent customer service by being readily available/approachable for all guests Assists managers in proactive hiring and ensures appropriate staffing levels in all areas Qualifications: Minimum 3-5 years of hospitality management experience, preferably in a hotel environment Strong leadership and team development skills Excellent communication, interpersonal, and organizational abilities Proven track record in guest satisfaction and employee engagement Knowledge of hotel operations, budgets, and financial reporting Ability to work flexible hours, including nights, weekends, and holidays Benefits (Full-Time Associates Only): Competitive wages Comprehensive benefit package including medical, dental, and vision plans Life insurance and short/long-term disability options 401K options and tuition assistance Discounted room rates at Concord managed hotels Training, development, and career advancement opportunities Performance-based bonus eligibility Why Concord? We're proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive. Inspire greatness in your team Encourage and support team members to reach their full potential Create a work environment that is a Great Place to Work for ALL Lead with integrity, transparency, respect, and professionalism Care for your team, and their families We are Concord! We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All." Salary Range: $77,093-$96,366.40

Posted 1 week ago

B.F. Saul Company Hospitality logo
B.F. Saul Company HospitalityTysons Corner, VA
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! The Watermark Hotel is a new all-suite hotel located in Capital One Center, featuring 300 luxury residential suites with lavish, upscale furnishings, abundant space to unwind, and a hospitality team dedicated to setting a new definition of luxury. The Watermark indulges guests with a thoughtfully curated stay that delights and surprises even the most discerning traveler. Thoughtfully designed to enhance your visit to Tysons, Virginia, the hotel offers convenient access to the Capital One offices, Capital One Hall, the McLean station along the metro's Silver Line, and more. Culinary experiences include locally-sourced breakfast at The Aviary, or craft cocktails paired with chef-driven dishes at one of the area's hottest new restaurants, Wren. The hotel is connected directly to The Perch, an urban rooftop green space perfect for enjoying art, relaxation, or time with friends or colleagues. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. Responsibilities: Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings. Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures. B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Posted 2 weeks ago

Jamul Casino logo
Jamul CasinoJamul, CA
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Provide friendly, fast, and helpful customer service to all guests and team members. Accurately cash tickets and break bills for Signature Club Guests. Maintain clear and open communications with guests and managers/supervisors. Be knowledgeable of players' club and encourage guest participation. Respond to machine tilts, malfunctions and determine if maintenance is needed. Perform complex maintenance/repairs on slot machines. Accurately logs machine outages for Technical Leads Fill ticket printers and stock ticket paper. Respond to machines with jackpot and determine if jackpot is valid. Work to build relationships with existing guests and work to foster relationships with new guests. Knowledgeable of slot machine payouts and basic functions of slot machines. Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests. Count and verify wallet Participate in and promote marketing events. Ability to use two-way radios and always maintain professional radio etiquette. Meet departmental and company policy of uniform, appearance and grooming requirements. Meet attendance guidelines. Maintain cleanliness and organization of assigned work areas. Perform all job duties in a safe and responsible manner. Proactively serve non-alcoholic beverages to customers. Notify your supervisor if you need assistance, require additional help, or observe suspicious activity. Assists with Slot Projects and EGM Moves Attend all departmental and company training programs or meetings as directed. Must adhere to regulatory, department and company policies. Other tasks and responsibilities as assigned. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High school diploma or equivalent Must be proficient in Microsoft applications. Excellent written/verbal communication skills. Excellent customer service skills. Able to handle multiple tasks, flexible and positive when adjusting to change. Ability to use small electronic hand-held device to retrieve work assignments. Attention to detail and follow-through. Must be able to acquire and maintain appropriate gaming license. CERTIFICATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. Ability to earn and maintain Gaming License. Valid Driver's license. PHYSICAL DEMANDS The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. Speech is sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone. Sufficient strength to exert up to 40 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally. Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Additionally, Spanish and/or Tagalog language skills highly preferred. Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.

Posted 3 weeks ago

PM Hotel Group logo
PM Hotel GroupAustin, TX
All Candidates Must Have Prior Cleaning/Janitorial Experience Summary of Essential Job Functions Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents. Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. Push and pull vacuum throughout entire room and empty trash. Replenish amenities, linens, and supplies in guest rooms. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Required Abilities Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment. Ability to push and/or pull equipment weighing up to 100 lbs. Ability to clean up to 16 rooms in a 8 hour shift Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.

Posted 30+ days ago

T logo

Hotel Housekeeping Inspector

The Del Monte LodgeBeachwood, OH

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Job Description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Housekeeping Senior.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you!

Job Responsibilities

As a Housekeeping Senior, you will be responsible for the overall cleanliness of the building, ensuring cleanliness standards are met through inspection of all areas.

Your specific duties in this role will include:

  • Conduct opening procedures and distribute work assignments.
  • Inspect all assigned guestrooms ensuring that each room meets the hotel's cleanliness standards and that there is efficient stock and positioning of all guestroom amenities and supplies.
  • Check all fixtures, equipment and room conditions (television, radio, lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report any deficiencies.
  • Communicate to Housekeeper any cleaning deficiencies found during inspection and ensure corrections are made.
  • Update guestroom status in Property Management System.
  • Assist in training of all Housekeeping associates.
  • Assist Housekeepers in cleaning of guest rooms as needed.
  • Ensure all housekeeping storage closets have proper supply levels, organization and cleanliness.
  • Ensure all Lost and Found articles are logged and stored properly.
  • Ensure hallways are kept clear of trash, soiled linen, cribs, rollaways and other guest service equipment.
  • Perform housekeeper duties as needed or assigned.
  • Assist with month end reporting and inventories.
  • Assist in department meetings, i.e. developing agenda, presenting

Job Requirements

We are looking for a self-motivated Housekeeping Senior with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication and interpersonal skills as well as the ability to establish rapport with guests and colleagues.

Specific qualifications for the role include:

  • 1 to 3 months related experience in housekeeping
  • High school diploma or general education degree (GED)
  • Solid organizational, time-management and prioritization skills
  • Exceptional customer service skills

Benefits

As a Housekeeping Senior with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

  • Competitive pay
  • Comprehensive benefit packages for full-time positions
  • Hotel room discounts at our locations around the globe
  • Discounts on food and beverages
  • Professional development and advancement opportunities

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