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PM Hotel Group logo
PM Hotel GroupWilmington, DE
What You'll Do Oversee daily housekeeping operations, including room inspections and assignment of tasks Train, coach, and support room attendants, housepersons, and laundry staff Ensure cleanliness and maintenance standards are met in all guest rooms and public areas Communicate effectively with the Front Office and Engineering teams to address guest needs and room readiness Assist with inventory control and ordering of cleaning supplies and amenities Uphold all safety, sanitation, and quality guidelines in line with brand and company standards Who You Are A hospitality professional with previous housekeeping or supervisory experience in a hotel setting Meticulous in your standards and able to spot even the smallest details Organized, reliable, and proactive in solving problems A natural leader who inspires and motivates others to perform at their best Committed to delivering a clean, welcoming, and luxurious environment for every guest Why You're Here You know that cleanliness and comfort are the foundation of an unforgettable stay. You take pride in leading a team that operates behind the scenes but plays a starring role in the guest experience. At HOTEL DU PONT, you'll help relaunch a legendary property and ensure every guest's first impression is nothing short of exceptional. Lead with care. Deliver with pride. Be part of the relaunch of an icon.

Posted 1 week ago

Towne Park Ltd. logo
Towne Park Ltd.Indianapolis, IN

$12 - $15 / hour

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $12-$15 per hour. Work Schedule: The work schedule for this position can include AM/PM shift times. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests in an attentive, friendly and efficient manner. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Addresses guests using last names when appropriate. Treats guests and associates with courtesy, respect and dignity.-20% Maintains accuracy and composure while under pressure. Appropriately uses the salutation of the day and welcomes guests to the location. Uses proper Towne Park phone etiquette.-15% Assists guests with directions and all other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.-10% Determines guest charges and processes payments via cash, credit, or direct billing. Accurately categorizes tickets for audit purposes. Collects and reconciles revenue accurately and furnishes payment receipts.-20% Completes accurate and timely shift reports. Follows all standard operating procedures related to cash banks. Operates equipment, including registers, gates, and credit card machines. Obtains information about daily events and rates to be charged.-20% Completes all tasks in a timely manner as instructed by the Lead Cashier/Account Manager.-15% The total amount of time for all functions of the job - 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: N/A Work Experience: One to three month(s) related experience and/or training; OR equivalent combination of education and experience. Knowledge: Basic Math Skills: Must be able to read and write standard English language Must be able to read and comprehend simple instructions, short correspondence and memos Must be able to write simple correspondence Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.

Posted 30+ days ago

Concord Hospitality logo
Concord HospitalityWashington, DC

$58,000 - $72,000 / year

Base Salary Range: $58,000 - $72,000 We are hiring a Restaurant Manager! As a Concord Leader, You inspire greatness in your team. Encourage and support team members to reach their full potential. Create an environment that is a Great Place to Work for All! Lead with integrity, transparency, respect, and professionalism. Care for your team and their families! Responsibilities: Provide guests and patrons with friendly and professional service, excellent food quality, strong price value and consistency of execution in an attractive, well-maintained environment. Ensure that meals are delivered in a timely fashion with attention to plating, portion and temperature. Develop ways to improve cost savings and labor retention/associate development in line to meet the hotel's F&B financial goals. Thoroughly train staff in service sequence, product knowledge, ensuring we make every effort to meet the needs of each and every guest. Lead service education through daily line-ups. Headline new server, busser, host, and bartender training programs, as well as ongoing development programs, and seminars. Daily evaluation of restaurant service performance. Employee discussions and evaluations. Coordination of timely food production. Work with the Chef to provide "excellent quality and presentation" of all food to the guests. Participate in evaluation of food product, kitchen employee performance, and development of products consistent with our market position. Selection and pricing strategy of all liquors and wines and supervision of their procurement. Assist the General Manager and/or a F&B Director in creating financial objectives for the restaurant on an annual basis through the budget process. Assist in meeting the financial targets in the sales area by executing and enhancing the annual marketing plan, reacting quickly to new opportunities, running consistently high operation standards and effective utilization of marketing funds. Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll. Benefits: We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Posted 6 days ago

S logo
Stanford Hotel GroupHerndon, VA
ESSENTIAL JOB DUTIES Guest Rooms: performing preventative maintenance in all guest rooms, plunging toilets, unclogging drains, repairing all types of hardware, plumbing, electrical equipment including lamps, air conditioners, cosmetic items, replacing electrical switches and outlets, assisting with high speed internet problems, HVAC problems and programming TV's. Public Areas: plunging toilets, unclogging drains, repairing all types of hardware, plumbing, electrical, HVAC equipment and cosmetic items. Fire alarm/Life safety system: monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems. To have a working knowledge of fire sprinkler and emergency power systems. Energy Conservation: to observe energy and utilities usage in the hotel and on the grounds. To look for ways to conserve energy and report any ideas to Engineering Management. Tools: clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel. To see that all tools used are returned to the shop and secured in proper storage area. To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management. Emergencies: Be available for any emergencies and act in and engineering capacity to protect our guests and associates and preserve the building and its systems during the emergency. To act as quickly and responsibly as possible to return the building to its normal operating status. To inform Engineering Management of any such emergencies. Accident Prevention and Safety: to strive to work in an accident free manner and to create a safe work environment for others. To continuously look for conditions which may endanger associates or guest of the hotel and to take immediate action to correct any hazardous conditions found. Records: to read, log, track and interpret reading from meters, gauges and other measuring units. To maintain a thorough log of each day's activities and problems that occur and to ensure this information is passed on to other shifts. Departmental Duties: to clean all engineering areas as directed by Engineering Management. To work in a neat and efficient manner, keeping work areas clean and well organized. To serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel. General: Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools and supplies are available or on order. Follow up on any items that may be on back order. Keep supervisor updated on assignments. Provide training and technical advice to other engineers as needed or requested. Conducts room preventative maintenance on all hotel rooms, buildings and equipment. Responsible for swimming pool and spa maintenance. Assists with picking up trash in the parking lot. Assists guests as needed. Assists with security and safety checks for the property through visual checks. Position requires basic skills in the following: Air Conditioning and Refrigeration Heating systems Ventilation systems Air conditioning systems Chiller/boiler controls Expansion tanks and make up systems Cooling towers Supply fans Fan coil units Refrigerators & Walk In Boxes Ice makers Dryer systems Condenser loops Electrical Troubleshoot Equipment controls Maintain in safe condition all power distribution and electrical systems throughout hotel Applicable codes Read schematics and blue prints Set up electrical systems for guest functions Install conduit runs Generator transfer switch Mechanical Motors Pumps Exhaust fans Laundry Equipment Chillers Boilers Machinery (large & small) Related equipment Generators Read and understand blueprints Plumbing Weld Braze Solder Assemble piping Applicable codes Water treatment and related chemicals Water distribution and balance Read and understand blueprints Pneumatic/Electronic Systems & Controls Compressors Relays Receiver controllers EMS computers EMS modules & field wiring Adjustment and calibration of controls, stats and devices Flow restrictors Related test equipment Direct digital Read and understand blueprints Failure modes Carpentry & Finish Skills Rough & finish carpentry Laminate Drywall/Taping/floating Tile (ceramic, quarry, VCT, marble) Wall Vinyl Carpet Furniture touch up & repair Painting Kitchen Equipment Dish machines Steamers Boilers Warmers Ansul/fire suppression systems Urns Choppers Mixers Kettles Ovens Kitchen exhaust systems Vehicles Maintain vehicles in a safe and comfortable manner Schedule & perform preventive maintenance on vehicles Energy conservation Chiller efficiency Boiler efficiency Cooling tower efficiency Plate & frame theory Chart & graphic utility consumption Application of VFD's Lighting efficiencies Lighting controls Programming of EMS General Building Roofing inspection, P.M., and repairs Asphalt and concrete repairs Masonry repair Landscape and grounds Siding and façade (coatings, caulking, inspections) Interior and exterior recreational facilities & equipment The Hilton Washington Dulles is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to lisa.pisone@dulleshilton.com or call 703-834-1981 to let us know the nature of your request.

Posted 30+ days ago

Concord Hospitality logo
Concord HospitalityMount Pleasant, SC
We are hiring an AM/PM Lounge Bartender! Responsibilities: Set up bar. Break down bar, lock up liquor, and store fruit and juices properly. Accept drink orders from guests/servers in proper calling order. Make rounds at the pool to ensure guest satisfaction. Make cocktails in accordance Beverage Standards using standard jigger. Follow all check handling procedures, including all credit card policies and procedures. No cash tabs. Complete all opening and closing duties as listed on the checklist. Check and replace glassware where needed. Stock and replenish ice at all ice stations. Clean floors in area of responsibility at the end of each shift. Empty and steam-clean trashcans at the end of each shift or as necessary. Be responsible for the inventory of the soda and juices and their rotation of stock. Stock and replenish beer in bottles and kegs when necessary. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- "We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."

Posted 5 days ago

Hilton Worldwide logo
Hilton WorldwideChicago, IL

$16+ / hour

Palmer House a Hilton Hotel is looking for a Busperson to join their Food and Beverage Team! Be a part of 150 years of world-class service and carry it forward into the next century! Centrally located in downtown Chicago's loop and accessible to public transportation makes it easy to get to. The ideal candidate will have at least one year of restaurant experience, a guest-centric attitude, excellent communication skills, knowledge of sanitation standards, a strong team-oriented approach, and a passion for providing exceptional customer service. Shift Pattern: AM shift with typical hours from 5:30 AM to 1:30 PM. Full availability to work weekdays, weekends, and holidays is required. Open availability to support PM and mid shifts is also necessary, as this is a union position. Pay Rate: $15.75 per hour Medical Insurance Coverage- For you and your Family The Benefits- Hilton is recognized as the best hospitality workplace in the world and the #2 World's Best Workplace by Great Place To Work US and Fortune! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Mental health resources including Employee Assistance Program. Best-in-Class Paid Vacation, Sick Days and Holidays. Go Hilton travel program: 100 nights of discounted travel. Parental Leave to support new parents. Debt-Free Education: Team members will have access to a wide variety of education, including: college degrees and professional certifications Pension plan to help save for your retirement. Hilton Shares: Out employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount. Career Growth and development, Team Member Resource Groups. Recognition and rewards programs. Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc. Ensure tableware is in good and working condition and report any defects for repair Stock, maintain and clean designated food station(s) Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc. Retrieve and transport dirty tableware to dishwashing area Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Posted 1 week ago

Concord Hospitality logo
Concord HospitalityChattanooga, TN
Join the opening team at The Waymark, a brand new Hilton Tapestry Collection hotel- coming soon to downtown Chattanooga! We are hiring a Night Auditors! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working independently from others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: Processing credit card transactions and other (restaurant, events, lounge) for the day Handling phone system, transferring calls, reservations, etcc Verify, balance and review hotel room availability Perform Check-in and Check-out procedures Administer guest payment policies and look for errors from the day shifts Prepare folios for the morning departing guests Maintain overall lobby appearance and assist with AM breakfast set up if needed Be versed in all hotel emergency procedures Here are some reasons our associates like working for us: Benefits We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Posted 3 weeks ago

N logo
Northern QuestAirway Heights, WA
Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Summary of Functions Ensures that all guest rooms are being cleaned according to Northern Quest Resort & Casino standards. Assists during the course of the day in maintaining the flow of production of rooms being cleaned and released to the Front Desk. Directly responsible for coordination of all Room Attendants within the Hotel Housekeeping Department. Essential Duties and Responsibilities Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort & Casino Policies and Procedures. Arrive early enough to facilitate a smooth transition from previous shift. At the beginning of the shift, familiarize self with the following: Room situation in the hotel Staffing for the day's arrival/departures VIP arrivals and departures Hold pre-shift meetings daily and discuss: Group arrivals and departures Training topic Four Diamond Service Standards The day's activities Thoroughly inspects all guestrooms and other areas of the resort for compliance to set standards for cleanliness and repair. Reports and follows up on non-standard conditions. Ensures all Guest Room Attendants follow established policy and procedures. Assist the Training Supervisor with training needs of Guest Room Attendants. Oversee all Guest Room Attendants carts and storage areas, ensures that the condition of both are clean according to standards. Maintains a positive and upbeat attitude being highly "in tune" to guest question and needs. Works to ensure that special requests of guests are properly handled. Reports any unusual activities. Reports with accuracy the status of rooms assigned. Checks all vacant rooms at the start of shift. At the end of the shift ensures that all rooms in section have been completed and status updated in the Property Management System. Maintain record within the department of special projects completed (general/deep cleaning, carpet spotting, wall washing, drapery cleaning, mattress flipping, etc.) Required to submit written reports on the condition of rooms and Guest Room Attendant performance. Communicate to Executive Resort Housekeeping Manager and Resort Housekeeping Manager situations that require disciplinary actions, with application to Guest Room Attendants. Ability to deal with under pressure situations in all aspects of the Resort Housekeeping area. Handle complaints and refers unresolved issues to immediate supervisor. Accurately completes required paperwork and maintain logs. Maintains a high level of professionalism, teamwork, and competence in the staff. Accomplishes this responsibility by establishing and monitoring standards of job performance and a professional development plan for each member of the team. Maintain four star/four diamond service standards. Monitor, maintains and orders necessary supplies. Ability to act as a Guest Room Attendant when needed. Available and willing to work any changes in hours deemed necessary for Business Levels. Responsible for maintaining a consistent attendance record. Be knowledgeable of all emergency procedures and the role the Resort Housekeeping plays in those situations. Ensure guest confidentiality standards are followed. Ensure control/protection of company assets. May be required to be a panelist for the Internal Review Hearings. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. Supervisory Responsibilities Supervise 10-15 Team Members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work; appraisal performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education High school diploma or general education degree (GED) Experience One year Hotel Housekeeping experience in a 150+ room hotel. Six to twelve months Housekeeping supervisory experience. Experience in a four star/four diamond hotel preferred. Direct experience in an organizational development role strongly preferred. Skills Must be computer literate with working knowledge of Microsoft programs and other computer software. Ability to work with mathematical concepts such as probability, fractions, percentages and ratios to practical solutions. Ability to establish procedures for the effective implementation of the Director of House Operation's directives. Prepare complex reports, correspondence, charts, layouts, forms, handbooks, memoranda and other information and instructions. Ability to analyze and solve complex management problems having non-standard solutions. Ability to maintain effective working relationships with public officials, department heads, associates and the public. Skill in effectively, communicating information through verbal and written correspondence to employees, managers, clients, customers, and the general public, including writing reports, business correspondence and procedural manuals. Skill in solving practical problems and dealing with situations where only limited standardization exists. Excellent organizational, communication and leadership skills. Knowledge of principles and practices of general business administration including personnel practices and employment laws, program budgeting, general accounting, financial analysis, and fiscal management practices. Skills in assessing operation, program, staffing and fiscal needs. Skill in identifying and resolving administrative problems under pressure conditions. Other Requirements Ability to obtain and maintain a Tribal Gaming License. Hepatitis A & B shots. Work nights, weekends and holidays as required. Physical Demands Requires the ability to lift and/or move objects weighing up to 100 pounds. Requires working with whole fingers, hands, wrist, arms, shoulders and back. Requires repetitive movement of the back, shoulders, arms, wrist, hands and / or fingers. Requires walking and / or standing for sustained periods of time. Requires ascending or descending stairs or ramps using feet and legs and/or hands and arms. Requires raising objects from a lower to a higher position or moving objects horizontally. Requires stooping, crouching and / or kneeling which entails the use of the lower extremities and back muscles. Requires working in damp, dusty and dirty area. Must clean up human bio hazard and / or body fluids as required. Requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Posted 30+ days ago

WinnCompanies logo
WinnCompaniesPasadena, TX

$25 - $31 / hour

WinnCompanies is looking for a motivated Maintenance Supervisor II to join our team at Green Hotel Apartments, a 139-unit senior Project-Based Section 8 and LIHTC community located in Pasadena, CA. In this role, you will oversee the maintenance operations of the property supervising the maintenance staff and perform maintenance functions. Please note that pay range for this position is $25.00 to $31.00 per hour, depending on experience. Responsibilities Lead and manage a maintenance staff at the property on a day to day basis and perform as working supervisor when not supervising staff. Work closely with contractors following contracts and project management during complete building renovations. Assist in hiring, developing, training and holding staff accountable to operating standards. Conduct and participate in weekly staff meetings. Responsible for preparing work schedules for maintenance staff and vendors to complete service requests, maintain the preventive maintenance program and overall curb appeal. Complete monthly building and unit inspections to ensure property is maintained to operating standards. Review third party property inspections to resolve maintenance repairs. Maintain working knowledge of all maintenance programs and capital improvement projects. Solicit bids from contractors with approval from the Property Manager and Regional Maintenance Manager. Participate in on call activity during off hours, emergencies and hands on maintenance activity. Requirements High school diploma or GED equivalent. 3-5 years of relevant work experience. 1-3 years of supervisory experience. General knowledge of electrical, plumbing, appliance and HVAC. Strong leadership skills. Experienced with computer systems specifically Microsoft Office. CAMT certification. Sharp customer service skills. Excellent verbal and written communication skills. Ability to supervise and collaborate with a diverse group of people and personalities. Preferred Qualifications Vocational or technical training. HVAC, asbestos, or lead-based paint certification. $25 - $31 an hour Our Benefits: Regular full-time US employees are eligible to participate in the following benefits: Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) 401(k) plan options with a company match Various Comprehensive Medical, Dental, & Vision plan options Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) Tuition Reimbursement program and continuous training and development opportunities Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) Flexible and/or Hybrid schedules are available for certain roles Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families To learn more, visit winnbenefits.com Why WinnCompanies? A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development. A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members. About Us: WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success - 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico. Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there's a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day. If you are a California Resident, please see our Notice of Collection here. Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. The position requires a background check which includes criminal, and drug testing due to the following material job duties: access to residential units and keys for maintenance, repairs, and inspections; direct interaction with residents and members of vulnerable populations such as young children, elderly or disabled residents. Due to the above material job duties of this position, which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Qualified applicants with arrest or conviction records are encouraged to apply and will be considered for employment in accordance with the LA County Fair Chance Ordinance and the California Fair Chance Act. Current Winn employees should apply through this internal link.

Posted 30+ days ago

T logo
The Del Monte LodgeRochester, NY

$16 - $16 / hour

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Maintenance Technician. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you! Job Responsibilities As a Maintenance Technician, you will be responsible for the maintenance and working order of the building, its equipment and all physical assets. Your specific duties in this role will include: Trouble shoot equipment, systems and facilities and make appropriate repairs. Tasks include but are not limited to painting and wallpaper repair, tub and sink repair, outlet and bulb replacement, woodworking, concrete and tile repair. Perform preventative maintenance in guest rooms and on equipment including laundry equipment, heating and air conditioner units, ice machines, spa equipment, fire extinguishers, fire/smoke alarms, lawn sprinklers, kitchen appliances and plumbing. Maintenance is performed as required by the manufacturer and in accordance with warranty specifications. Perform swimming pool and spa maintenance duties according to manufacturer specifications and local Health Department Regulations. Assist with outdoor seasonal work including lawn mowing and snow removal. Maintain the cleanliness of the engineering shop and any other areas that work may be performed. Log readings from meters, gauges and other measuring units as required. Communicate changes in room status with Front Desk and Housekeeping. Maintain a working knowledge of the Fire Alarms/Life Safety Systems and handle emergencies involving the systems. Assist other departments with moving furniture and unloading and storing supplies as needed. Provide safe transportation to all guests using the hotel shuttle vehicle as needed. Job Requirements We are looking for a self-motivated Maintenance Technician with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills. Specific qualifications for the role include: 3 to 6 months related experience in engineering and maintenance or related area One year certificate from college or technical school; or equivalent combination of education and experience. Ability to work as part of a team and complete tasks individually Ability to prioritize tasks in a fast-paced work environment Solid organizational, time-management and prioritization skills Exceptional customer service skills Benefits As a Maintenance Technician with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves. Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location. Compensation $15.50 - $16.25 per hour Comprehensive benefit packages for full-time positions Hotel room discounts at our locations around the globe Discounts on food and beverages Professional development and advancement opportunities

Posted 30+ days ago

Concord Hospitality logo
Concord HospitalityWest Palm Beach, FL
Job Title: Room Attendant Location: The Ben, West Palm Beach, Autograph Collection Department: Housekeeping Reports To: Director of Housekeeping Position Type: Full-Time About The Ben Hotel The Ben, West Palm Beach, is part of Marriott's Autograph Collection-a curated portfolio of independent hotels celebrated for their distinctive character and exceptional guest experiences. Inspired by Byrd "Birdie" Dewey and her storied Ben Trovato Estate, The Ben blends timeless sophistication with modern storytelling. Overlooking the Palm Harbor Marina, our luxury property features elegant accommodations, Proper Grit-our whisky and supper club-inspired restaurant-and Spruzzo Rooftop Restaurant & Bar, downtown's only water-facing rooftop lounge offering Mediterranean-inspired cuisine and breathtaking views of the Intracoastal Waterway and Palm Beach Island. Every detail at The Ben is designed to deliver an experience that is "Exactly Like Nothing Else." Position Overview As a Room Attendant at The Ben, you are entrusted with creating a sanctuary of comfort and elegance for our guests. With a meticulous eye for detail and a passion for hospitality, you ensure that every guest room is immaculately clean, thoughtfully arranged, and ready to welcome guests into a world of refined luxury. Your role is essential in upholding the elevated standards that define The Ben experience. Responsibilities Provide the highest level of personalized service and attention to detail in every guest room. Clean and service guest rooms according to established luxury standards, including making beds, dusting, vacuuming, and replenishing amenities. Ensure all rooms are refreshed and ready within the designated time frame. Inspect rooms for maintenance needs and report any issues promptly. Set heating/cooling equipment and lighting to optimal guest comfort settings. Handle guest belongings with care and respect, maintaining discretion and professionalism. Maintain cleanliness and organization of housekeeping carts, linen closets, and storage areas. Fold terry and linen while waiting for room assignments. Assist with laundry operations and public area cleanliness as needed. Adhere to all safety, sanitation, and appearance standards. Uphold The Ben's grooming and uniform standards at all times. Respond to guest requests with warmth, efficiency, and a service-first mindset. Log completed rooms and report any discrepancies or special requests. Support fellow team members and contribute to a positive, collaborative work environment. Perform other duties as assigned, always with a commitment to excellence. Qualifications Previous housekeeping or luxury hospitality experience preferred. Strong attention to detail and pride in delivering exceptional service. Ability to lift, push, and pull up to 40 lbs. and stand/walk for extended periods. Flexible schedule, including weekends and holidays. Knowledge of cleaning techniques, safety procedures, and guest service etiquette. Professional appearance and demeanor in line with luxury brand standards. Core Competencies Attention to Detail & Cleanliness Guest-Centered Service Time Management & Efficiency Teamwork & Communication Professionalism & Discretion Why Join The Ben Hotel & Concord Hospitality? At Concord Hospitality, we believe in putting Associates First. As part of The Ben's team, you'll enjoy: Competitive wages tailored to luxury hospitality standards Medical, dental, vision, life, and disability insurance 401(k) with company match Tuition assistance and career development programs Exclusive discounts on hotel stays across our portfolio A culture built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN When you join The Ben, you become part of a team that values your growth, your voice, and your contribution to a truly exceptional guest experience. "We Are The Ben!" Equal Opportunity Employer

Posted 2 weeks ago

Hilton Worldwide logo
Hilton WorldwideCoronado, CA

$21+ / hour

The iconic Hotel del Coronado is looking for a Cook II to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. The quintessential al fresco dining experience with spectacular ocean views, Veranda Is a journey of familiarity rediscovered. The menu of exceptionally prepared America Favorites is inspired by The Del's Southern California roots, elevating clean, fresh flavors and regional produce while classic cocktails and a California-forward wine list provide the finishing touch. In the spirit of the hotel's original wraparound veranda where guests strolled, mingles, and lounged to take in the sea air, Veranda invites you to gather with family and friends and enjoy decision food, rich conversation, and a remarkable oceanside setting. All the ingredients of an exceptional dining experience are delivered with effortless charm and authenticity. Want to learn more? Hotel Website, Facebook, Instagram, Pinterest Classification: Full-Time Shift: Various - must be available to weekdays, weekends, and holidays. Pay Rate: The pay rate for this role is $21.32 and is based on applicable and specialized experience and location. A valid Food Handler's Card is required for this position. What will I be doing? As a Cook II, you would be responsible for preparing cold food items in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Prepare cold food items including, but not limited to, salads, fruits, dressings, fish items and appetizers, according to designated recipes and quality standards Maintain cleanliness and comply with food sanitation standards at all times Manage guest orders in a friendly, timely and efficient manner Ensure knowledge of menu and food products Stock and maintain designated food stations(s) Visually inspect all food sent from the kitchen Practice correct food handling and food storage procedures according to federal, state, local and company regulations What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits- Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. #LI-TB1

Posted 4 weeks ago

Towne Park Ltd. logo
Towne Park Ltd.Burlington, VT

$20+ / hour

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $20 per hour plus tips. Work Schedule: The work schedule for this position is 11pm-7am, open availability. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Posted 2 weeks ago

Towne Park Ltd. logo
Towne Park Ltd.Indianapolis, IN

$9 - $10 / hour

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $9-$10 per hour plus $5-$10 per hour in tips. Work Schedule: The work schedule for this position can include AM/PM shift times. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Posted 30+ days ago

Buffalo Lodging Associates logo
Buffalo Lodging AssociatesFarmington, CT
Hampton Inn & Suites Farmington, located at 301 Colt Hwy, Farmington CT is seeking a Full-Time Guest Service Representative to join their team! The Guest Service Representative is the face of the hotel and provides superior service to all guests. Scheduling flexibility is a must. Need to be able to regularly work AM and PM shifts, as well as have the ability to work occasional overnight shifts The Guest Service Representative is the face of the hotel, and provides superior service to all guests. Responsibilities include: Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information. Handles cash, credit card information and goods at the property Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner. Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. Typical Schedule : Morning Shifts : 7 AM - 3 PM , Evening Shifts: 3 PM - 11 PM, Weekend Availability needed. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: Customer Service experience, in a hotel setting preferred. High School diploma or equivalent is preferred. Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. Must have valid drivers license, and acceptable driving history subject to company approval . What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts - for You, Your Friends and Family Wellness Programs Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 4 weeks ago

Concord Hospitality logo
Concord HospitalityWest Palm Beach, FL
Job Title: In-Room Dining Attendant- Full Time Location: The Ben, West Palm Beach- Autograph Collection Position Type: Full-Time Reports to: F&B Manager Join the Story of Timeless Hospitality at The Ben Rooted in the spirit of West Palm Beach's Gilded Age, The Ben, Autograph Collection draws inspiration from the legendary Byrd "Birdie" Dewey and her grand Ben Trovato Estate. Every space within our hotel tells a story-of creativity, sophistication, and the art of connection. Here, refined elegance meets contemporary luxury, and every guest interaction reflects our commitment to authenticity and excellence. Guests indulge in the elevated Southern charm of Proper Grit, our signature restaurant and whiskey library, or escape to Spruzzo, our rooftop oasis overlooking the Intracoastal. Each experience embodies our promise: Exactly Like Nothing Else. About the Role As an In-Room Dining Attendant at The Ben, you bring the luxury of our culinary experiences directly to our guests' private sanctuaries. With poise, attentiveness, and an unwavering eye for detail, you ensure that every delivery-whether a morning cappuccino or an evening indulgence-is presented with grace and care. This position requires more than service-it calls for artistry. You are not simply delivering a meal; you are crafting a refined, personalized experience that mirrors The Ben's reputation for exceptional hospitality. Key Responsibilities Deliver all in-room dining orders promptly and gracefully, ensuring presentation and service align with The Ben's luxury standards. Prepare and stage trays and tables for a seamless dining experience, anticipating guest needs with discretion and precision. Retrieve trays and tables efficiently while maintaining cleanliness and discretion in guest corridors and service areas. Accurately take and process guest orders, ensuring all requests and preferences are communicated with the kitchen and fulfilled to perfection. Maintain impeccable cleanliness and organization of the in-room dining workspace, equipment, and service areas. Follow all health, safety, and sanitation protocols to ensure the highest level of quality and care. Provide gracious, intuitive, and engaging service that enhances the guest experience. Collaborate with the culinary, front office, and housekeeping teams to deliver a seamless guest journey. Be available to work flexible schedules, including weekends, evenings, and holidays, as business demands. Qualifications Prior luxury hotel or fine dining experience preferred. Exceptional attention to detail and a refined sense of presentation. Professional demeanor and impeccable communication skills. Dependable, discreet, and committed to excellence in every interaction. Ability to carry trays, push service tables, and stand for extended periods. Flexible and adaptable with a polished, service-oriented approach. ServSafe and TIPS certification preferred. Why Join The Ben At The Ben, Autograph Collection, hospitality is more than service-it's storytelling. We believe in creating a workplace where associates are valued, individuality is celebrated, and excellence is a shared pursuit. Full-Time Associates Enjoy: Competitive compensation Comprehensive medical, dental, and vision benefits Life and disability insurance 401(k) with company match Tuition assistance and professional development opportunities Marriott hotel discounts worldwide Opportunities for growth within a luxury lifestyle brand At The Ben, we invite you to craft moments of quiet luxury and genuine connection-one guest, one tray, one story at a time.

Posted 2 weeks ago

Hilton Worldwide logo
Hilton WorldwideCupertino, CA

$24+ / hour

The Juniper Hotel Cupertino is seeking a Houseperson to join our housekeeping team. Recognized as the ultimate boutique hotel in Cupertino, we feature elegant accommodations and exceptional indoor and outdoor dining experiences. Conveniently located less than 20 minutes from Levi's Stadium and San Jose Airport, our hotel is also close to Saratoga's renowned wineries and just five miles from the premier shopping and entertainment at Santana Row. A Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Shift Pattern: Full-Time Hourly Range: $23.77 per hour What will I be doing? As a Houseperson, you would be responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays Greet guests in a friendly manner Report maintenance deficiencies and items in need of repair Stock and maintain supply rooms, as needed Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed Deliver guest requests and assist in cleaning guest rooms, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Posted 3 weeks ago

PM Hotel Group logo
PM Hotel GroupWashington, DC
Job Summary Perform general maintenance work to ensure hotel maintenance quality standards are achieved and maintained. Summary of Essential Job Functions Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard. Perform preventative maintenance assignments on a scheduled basis (e.g. "room care"). Assist in checking electrical systems such as air conditioning controls, television sets and lighting systems, and make minor repairs and/or replacement. Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools, and general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment. Service the hotel's pool if applicable, including adjusting chemicals and cleaning filters, and completing maintenance request forms and record logs. Maintain the building exterior and "curb appeal" (i.e. snow removal, lawn care, painting, and gardening). Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows and counters. Paint and finish furniture and fixtures if needed. Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction. Be prepared for exposure to extreme temperatures. Operation of heavy machinery. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Climbing, reading, standing, walking and routinely lifting 25 lbs. to 50 lbs. Must be able to receive instructions and communicate progress of work assignments. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Posted 5 days ago

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Sheraton Valley ForgeKing Of Prussia, Pennsylvania
Wurzak Hotel Group is looking for an upbeat Hotel Room Attendant to support the Housekeeping department at our gorgeous property, Sheraton Valley Forge Hotel. This position is responsible for responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests. The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. Essential Functions Strip all beds in checked-out rooms and drop all dirty linens to the laundry before any cleaning is done Obtain executive housekeeper’s signature on his/her work assignment sheet Vacuum, sweep, dust, and clean rooms to hotel standards Inspect room for safety hazards & for the operating conditions of equipment Check for damaged linens Report lost and found articles and maintenance problems to a supervisor Prepare rooms for guest arrivals and respond to special guest requests Record room status on work assignment sheets Other duties as assigned Qualifications The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. Education and Experience Previous housekeeping experience required Attention to detail Previous customer service experience Ability and flexibility to work weekends and holidays Compensation and Benefits Competitive Salary Paid Time Off Medical, Dental, Vision health insurance Robust supplemental insurance for Life, AD&D, Pets, legal and more Wellness programs for mental, physical, and financial wellness Hotel and travel discounts Generous retirement/401k benefits Education and professional development About WHG Wurzak Hotel Group (WHG) is a Philadelphia based owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long term relationships with our guests. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies. Find out more about us on our website or click here to visit our Linkedin page! The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Posted 1 week ago

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SparkIndianapolis, Indiana
Exciting Transition to Hilton Spark! Become a Valued Member of the Hilton Spark Family Today! When a guest walks into our rooms - imagine the first look around they take. Followed by the sigh of relief because they’ve arrived in their home away from home, be it for a night or a week, and it’s perfect. Everything is exactly in its place- crisp, pressed linens, perfectly placed pillows, sparkling mirror, and every detail adding up to an experience our guests feel great about because they know they’re in good hands while staying with us. As a Hotel Houskeeper, your contribution helps ensure guests an enjoyable and comfortable stay which in turn creates a customer for life. Benefits Offered: 401k Medical, Dental, Vision Life Insurance Long-term/Short-term disability Accident Insurance Paid Vacation Incentives Referral Program PTO Annual Increases Cross-training opportunities Associate Discounts Schedule: Part-Time Day Shifts Weekend Availability Flexible schedule Our Hotel Housekeeping team makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Hotel Housekeeper, you will: Clean, dust, polish, and vacuum to make sure guest rooms and bathrooms meet hotel standards. Change linens, make beds, and leave the bathroom sparkling. Restock all guest room supplies, like soap and shampoo. Organize your linen closet, restock your cart, and get ready for the next day before your shift ends each day. Remove trash and dirty linens Greet guests that you encounter during your shift with a friendly smile. Ensure all rooms are cared for and inspected according to standards Protect equipment and make sure there are no inadequacies Notify superiors of any damages, deficits, and disturbances. Adhere strictly to rules regarding health and safety and be aware of any company-related practices Ability to work with little supervision and maintain a high level of performance Customer-oriented and friendly Prioritization and time management skills Working quickly without compromising quality To be successful in this role, you need: A professional demeanor, clear communication skills and appearance in a clean uniform is required. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds. You must also be able to stand and walk for an entire shift and perform repetitive motions . Minimum Requirements: High School Diploma or equivalent Must be able to stand for at least 8 hours MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job

Posted 2 days ago

PM Hotel Group logo

Housekeeping Supervisor | Hotel DU Pont | Wilmington, DE

PM Hotel GroupWilmington, DE

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Job Description

What You'll Do

Oversee daily housekeeping operations, including room inspections and assignment of tasks

Train, coach, and support room attendants, housepersons, and laundry staff

Ensure cleanliness and maintenance standards are met in all guest rooms and public areas

Communicate effectively with the Front Office and Engineering teams to address guest needs and room readiness

Assist with inventory control and ordering of cleaning supplies and amenities

Uphold all safety, sanitation, and quality guidelines in line with brand and company standards

Who You Are

A hospitality professional with previous housekeeping or supervisory experience in a hotel setting

Meticulous in your standards and able to spot even the smallest details

Organized, reliable, and proactive in solving problems

A natural leader who inspires and motivates others to perform at their best

Committed to delivering a clean, welcoming, and luxurious environment for every guest

Why You're Here

You know that cleanliness and comfort are the foundation of an unforgettable stay. You take pride in leading a team that operates behind the scenes but plays a starring role in the guest experience. At HOTEL DU PONT, you'll help relaunch a legendary property and ensure every guest's first impression is nothing short of exceptional.

Lead with care. Deliver with pride. Be part of the relaunch of an icon.

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