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Front Desk Associate
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Job Description
Benefits:
- Employee discounts
- Paid time off
- Training & development
We Empower the Fighting Spirit in You!
Join Our Team!
We're looking for a Front Desk Associate who is passionate about fitness, friendly service, and helping members have a great experience. You'll be the first face members see - greeting guests, answering questions, handling memberships, and supporting sales. If you're outgoing, organized, and love a fast-paced, team-oriented environment, we want to meet you!
ESSENTIAL DUTIES & RESPONSIBILITIES:
The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.
Front Desk Customer Service
- Ensures that guests and members are warmly greeted and promptly assisted
- Ensures incoming calls are answered in a professional and efficient manner
- Ensures proper member check-in procedures are followed
- Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
- Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
- Immediately reports or escalates to management any unsafe conditions or emergency situations
- Greet and engage with prospective members, providing information about UFC Gym's programs, classes, and facilities.
- Effectively explain membership options, pricing structures, and contractual agreements
- Conduct tours of the gym, showcasing amenities and creating an engaging experience for prospects
Club Operations and Administration
- Keeps front desk, locker room and lobby neat and clean at all times
- Greet customers, prepare fresh juices, smoothies, and shakes, and assist with various tasks as communicated by management
- Monitors retail goals and ensures club is on track to meet and exceed assigned goals
- Calls all past due members with Front Desk Representatives regarding late dues and down payments
- Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club
REQUIRED QUALIFICATIONS:
Knowledge, skills & abilities:
- Must be energetic and possess a very friendly, outgoing personality and positive attitude
- Possess strong interpersonal and communication skills, including telephone etiquette
- Possess a strong customer service focus, diplomacy and professionalism
- Understands and follows oral and written instructions.
- Able to multi-task and perform tasks with accuracy and attention to detail.
- Experience working with POS system for payment processing and lead management.
Minimum certifications/educational level:
- High school diploma or GED required.
- Current CPR/AED certification preferred or in progress.
Shifts Available:
- Morning Shift 6am-2pm / Overnight 10pm-6am
- Must be willing to work weekends.
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Submit 10x as many applications with less effort than one manual application.
