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Crescent CareersSanta Monica, California
Job Summary: This on-site position reports directly to the Director of Sales & Marketing (DOSM), with oversight from hotel General Manager and Crescent corporate marketing partners, while also working closely with Sales, Revenue Management, and Operations to ensure that all commercial initiatives are aligned and impactful. We’re seeking a bold, data-savvy marketing leader who can blend hospitality storytelling with analytical precision to grow market share and attract travelers across every segment. RESPONSIBILITIES: Key Responsibilities Digital Marketing & Revenue Generation Work with DOSM to develop and execute a comprehensive marketing strategy – aligning with and managing annual marketing budgets - that supports the hotel’s business goals across all channels and segments. Oversee digital marketing, content creation, paid media, email marketing, and partnership programs to maximize visibility and ROI. Serve as the brand steward—ensuring consistency across all touchpoints, from online presence to on-property guest experience. Create and manage on-property activations and seasonal experiences that drive guest engagement, local traffic, and social media buzz. Cultivate and execute influencer marketing partnerships to showcase the hotel’s unique offerings to targeted audiences and drive social visibility. Work with revenue and operations teams to activate seasonal promotions, holiday packages, and local partnerships to increase demand and engagement throughout the year. Assist with supporting PR initiatives, influencer collaborations, and community engagement to grow awareness in key feeder markets. Digital Strategy & Distribution Manage the hotel’s online presence across hotel websites, CRM, social media, review platforms, and OTAs to ensure visibility and conversion. Collaborate with Crescent Corporate, third-party vendors, and internal teams to drive SEO, paid media, email marketing, and performance marketing. Utilize market and business intelligence tools to evaluate campaign success, identify trends, and adjust strategies accordingly. Collaboration & Communication Serve as the primary marketing liaison to internal stakeholders, ownership and Crescent leadership. Provide strategic updates and performance reporting to ownership and leadership on a regular basis. Work cross-functionally with Sales, Events, and Revenue Management to develop marketing support materials and initiatives that convert group and transient business. QUALIFICATION STANDARDS Three+ years of hospitality marketing experience, preferably within Independent, full-service, or lifestyle brands. Proven success in executing integrated marketing strategies that drive measurable revenue results. Strong understanding of digital marketing, brand storytelling, OTA performance, and revenue-generating campaigns. Ability to inspire and collaborate cross-functionally with corporate and on-property teams. Creative and analytical thinker with strong communication and project management skills We offer excellent Full Time Benefits Packages! Paid Time Off (PTO) & Holiday Pay Medical, Dental, Vision, Life Insurance, and many other ancillary and life wellness benefits. 401(k) Plan with employer match Complimentary Associate Meal per shift Professional development and opportunities to grow within a well-respected company Hotel Room Discounts, Associate Company Paid Parking, and more! Pay: $80k - $90k Pre-employment background check required. We are an equal opportunity employer; all individuals are encouraged to apply.

Posted 2 weeks ago

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Destination KnotDallas, Texas
Hospitality Customer Service – Hotel Reservations (Remote) Destination Knot | Remote ( U.S.-Based ) About the Role: Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office. Key Responsibilities: Assist clients in selecting and booking hotels Share accurate details on amenities, pricing, and availability Manage and update reservation details Communicate promptly and professionally via phone, email, or messaging Qualifications: Strong communication and customer service skills Professional, detail-oriented, and self-motivated Basic computer skills and reliable internet connection Hospitality or customer service experience is a plus What We Offer: Flexible remote schedule Full training and booking system access Supportive team environment Income-earning possibilities based on performance Travel discounts and perks Apply today to help clients book their perfect stay with Destination Knot! $35,000 - $65,000 a year

Posted 1 week ago

Best Western Plus Northwoods Inn logo
Best Western Plus Northwoods InnCrescent City, California
Job Summary: We are seeking a self-motivated and detail-oriented individual to join our team as a Hotel Maintenance Technician. This role involves performing general maintenance and repair tasks to ensure the hotel is safe, clean, and functional for guests and staff. Compensation: $18 - $20 Essential Responsibilities: Address guest and staff maintenance concerns promptly. Perform routine inspections of equipment, lights, and common areas. Complete daily maintenance tasks, including minor plumbing, electrical work, painting, and furniture repairs. Walk the property and parking lot to check for maintenance needs and cleanliness. Assist with pool area maintenance and housekeeping deep cleaning tasks as needed. Monitor and update maintenance logs to ensure timely completion of repairs. Maintain positive communication with the front desk, housekeeping, and management teams. Follow company safety and security protocols. Qualifications: Minimum of 2 years of maintenance or related experience. Proficiency with hand and power tools. Strong problem-solving and time-management skills. Ability to work independently with minimal supervision. Clear and professional communication skills. Physical Requirements: Ability to stand, walk, bend, and lift over 50 pounds regularly. Comfortable working under high pressure or in emergencies.

Posted 2 days ago

The Mark Hotel logo
The Mark HotelNew York, New York
$20-28 per hour. All Cooks are responsible for delivering the highest quality food and service at all times. Cooks are responsible for daily operational procedures and are responsible for food production and plating in accordance with company specs and timing standards. Cooks are responsible for following Company recipes at all times. Primary Duties: To uphold the Values and Mission Statement while performing positional responsibilities and adhering to company policies and procedures, as stated in the Employee Handbook Report to work on time and in proper uniform Follow the direction of manager Demonstrate and promotes the Caviar Kaspia at The Mark Hotel culture, always positively representing the company. Embrace teamwork within the restaurant, creating a positive work environment. Treat every guest, partner, and vendor with respect and dignity. Ensure the highest levels of cleanliness and organization are maintained in the kitchen at all times, without exception. All sanitation and health department codes and company checklists must be followed at all times. Follow all kitchen safety procedures. Work in a clean and organized fashion and complete Daily and Detail Kitchen Cleaning Checklists. Report necessary repairs to Sous Chef. Properly execute all recipes. Properly set up station according to company guidelines. Execute food production and plating, according to stated spec and timing. Maintain a clean, clutter-free and organized station at all times. Maintain clean and organized food and other kitchen storage areas. Follow all company policies for dating, wrapping, rotating and storing of the food product. Follow all guidelines for daily operating procedures (line check, Station schematics, Waste Sheet) Follow production systems while utilizing stated pars. Break down and clean station at the end of the shift, follow daily cleaning list. Perform other job-related activities as required or assigned by supervisor Complete a positional training program with validation measures throughout Adhere to all food safety and sanitation standards. Perform other job-related activities as required or assigned. Position Characteristics: Displays a pleasant and cheerful disposition. Must maintain a high level of integrity. Is able to adapt to difficult situations. Shows an eagerness and capacity to learn. Can be relied upon to complete tasks. Must have the ability to perform this job successfully, including each essential duty. Must understand the operation of all related equipment. Must possess the ability to communicate via written and/or oral communication with the Kitchen Management. Education and Experience: Culinary degree preferred, with 1 year of related work experience or an equivalent combination of education and experience.

Posted 1 week ago

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Residence Inn MarriottPhoenix, Arizona
Hotel Night Auditor, Residence Inn Happy Valley Phoenix North Join a 2025 USA Today Top Workplace Winner! Starting at $17/hour, experienced candidates may qualify for a higher wage Must be able to work Sunday thru Thursday 11pm-7am All shifts are overnight shifts. Our friendly and attentive Hotel Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions.How do I make an impact on my team? Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records Greet and interact with guests in a warm, friendly and professional manner Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs Promptly handle guest service requests and guest complaints to meet and exceed guest expectations Make reservations, check-in and check-out guests, process payments Perform tasks such as answering phones, maintain a cash drawer, operate office equipment Ensure guest and property safety by knowing all safety, security and emergency procedures Why You’ll Love Working Here The Hotel Night Auditor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Residence Inn Happy Valley Phoenix North. What does success look like in this role? Ability to work overnight from 11:00 p.m. until 7:00 a.m. Understanding of general accounting practices and ability to compile facts and figures Strong oral and written communication and interpersonal skills Motivated to maintain excellent customer service reputation Strong attention to detail, organization and follow-up abilities Ability to be patient and creatively problem solve What Will You Get At NCG Hospitality? The Residence Inn Happy Valley Phoenix North is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. Career Development Personalized career pathing and skill development Leadership and mentorship programs Educational and certification reimbursement Team Member Perks Worldwide hotel discounts and free stays at NCG Hospitality managed hotels Catch of the Day – earn bonuses for going above and beyond to support team and guests Everyone Sells – earn cash for bringing in business to our properties Paid Volunteer hours – Earn money for community service Health & Wellness Benefits Medical, dental, and vision plans Paid sick time and Paid Time Off Virtual telehealth access and employee assistance resources Monthly health and fitness reimbursement programs Financial Support Same-day pay options Referral bonus – earn cash for bringing great team members 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2% Ready To Grow With Us? Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality . NCG Hospitality is proud to be an Equal Opportunity Employer. Compensation: $17.00 per hour

Posted 1 week ago

VP Management logo
VP ManagementChristiansburg, Virginia
Job Summary: The Housekeeping position at a Christiansburg VA Hotel is responsible for maintaining cleanliness and overall appearance of guest rooms, public areas, and back of house spaces. This is a full-time position within the Hospitality/Restaurant industry is located in Christiansburg, Virginia. This role reports to the Housekeeping Manager and is an individual contributor position. Compensation & Benefits: We offer competitive salaries and opportunities for advancement within the company. Responsibilities: - Clean and maintain guest rooms and public areas according to company standards and procedures - Change linens and make beds in guest rooms - Vacuum, mop, and sweep all floors - Dust and polish furniture, fixtures, and other surfaces - Replenish amenities and supplies in guest rooms and public areas - Clean and sanitize bathrooms - Report any maintenance issues or damages to Housekeeping Manager - Work as a team with other housekeeping staff to ensure efficient and timely completion of tasks - Follow all safety and sanitation policies and procedures - Assist with laundry duties as needed - Attend training and development programs as required - Maintain a professional and courteous attitude towards guests and colleagues at all times Requirements: - High school diploma or equivalent - Previous housekeeping experience preferred - Ability to work a flexible schedule, including weekends and holidays - Strong attention to detail and ability to prioritize tasks - Must be able to stand, walk, and bend for extended periods of time - Ability to lift, push, and pull up to 25 pounds - Excellent time management and organizational skills - Professional and friendly demeanor - Knowledge of safety and sanitation practices - Must be authorized to work in the United States EEOC Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Posted 30+ days ago

D logo
Destination KnotNew York, New York
Hospitality Customer Service – Hotel Reservations (Remote) Destination Knot | Remote ( U.S.-Based ) About the Role: Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office. Key Responsibilities: Assist clients in selecting and booking hotels Share accurate details on amenities, pricing, and availability Manage and update reservation details Communicate promptly and professionally via phone, email, or messaging Qualifications: Strong communication and customer service skills Professional, detail-oriented, and self-motivated Basic computer skills and reliable internet connection Hospitality or customer service experience is a plus What We Offer: Flexible remote schedule Full training and booking system access Supportive team environment Income-earning possibilities based on performance Travel discounts and perks Apply today to help clients book their perfect stay with Destination Knot! $35,000 - $65,000 a year

Posted 1 week ago

PM Hotel Group logo
PM Hotel GroupLeesburg, VA
What You'll Do: Here are some of the tasks you'll be responsible for daily: Overseeing front desk staff, scheduling shifts, training, and motivating them to provide excellent customer service. Handling guest inquiries, assisting with reservations, and resolving guest issues in a timely and efficient manner. Ensuring a smooth and efficient check-in/check-out process for guests, managing room assignments, and handling payments. Maximizing revenue through proper selling strategies, managing room availability, and ensuring accurate billing. Ensuring compliance with hotel policies, procedures, and standards. Preparing and analyzing reports on occupancy, revenue, and guest feedback. Communicating with guests, staff, and management to ensure clear and effective communication. Minimum Requirements: Working knowledge of hotel management systems Previous experience in a customer service role Excellent interpersonal and communication skills Proven leadership and organizational skills Able to multitask and prioritize tasks High school diploma or equivalent Flexible schedule with the ability to work nights, weekends, and holidays When You're Here: Be prepared to accommodate varying schedules including nights, weekends, and holidays This position will require moving for 100% of the time sometimes in varying temperatures. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. We offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company

Posted 30+ days ago

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Bally's CorporationStateline, NV
Why Bally's? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas. ESSENTIAL DUTIES AND RESPONSIBILITIES Effectively work with all direct reports and other departments to manage daily operations and special events. Coordinate the utilization of all venues in area of responsibility. Prepare necessary data for the budget in area of responsibility; project annual costs, revenue and monitor actual financial results for Hotel departments; take corrective action where necessary to help ensure that financial goals are met. Ensures cost control of product and inventory through monitoring stock and ensuring property and efficient utilization throughout areas of responsibility and within established procedures and policies. Ensures property maintenance, physical plant appearance and health sanitation requirements are met and in compliance with regulatory and company standards. Ensures that cleanliness and physical appearance of the property provide a superior guest experience. Responsible for assuring the highest quality guest experience by promoting the Purpose and Values model throughout all areas of responsibility. Handles and resolves guest complaints and concerns. Oversees operation of designated direct reports and venues to include adequate/efficient staffing. Oversee the scheduling and payroll for all direct reports and employees who report to them. Direct and coordinate company sales functions, including projecting and setting sales goals for staff. Analyze and evaluate the effectiveness of sales, methods, costs, and revenue. Performs other related duties as assigned by the General Manager. SUPERVISORY RESPONSIBILITIES Responsible for the overall direction of the Hotel Departments. Responsibilities include hiring and training direct reports members; planning, assigning and delegating work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. Regular attendance for scheduled work is required. EDUCATION and/or EXPERIENCE Bachelor's degree preferred. Five to ten years of progressive management experience in Hotel operations or equivalent combination of education and experience. Experience in a major hotel and/or casino preferred. CERTIFICATES, LICENSES, REGISTRATIONS Must register and maintain registration as a gaming employee in the State of Nevada pursuant to NRS 463.335. LANGUAGE SKILLS Must be able to effectively communicate verbally and in writing in English to guests and other employees. Ability to articulate effective correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and employees. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to work with weight measurements, volume and distance. COMPUTER SKILLS Must be able to use Microsoft Office products or any other Information Tech platform associated with the job duties. REASONING ABILITY Planning, writing, discriminating colors, concentrating amid distractions, remembering details, working rapidly, reading, directing others, using arithmetic, working at various tempos, remembering names and faces, examining and observing details, and making decisions. PHYSICAL DEMANDS Standing, walking, sitting, reaching, bending/stooping, kneeling, carrying, observing, lifting 25 lbs, hearing and observing. What's in it for you: Competitive Salary with annual performance reviews Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Access Perks and Childcare discounts Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally's Bet on You - We can't wait to meet you!

Posted 30+ days ago

PM Hotel Group logo
PM Hotel GroupWilmington, DE
What You'll Do Oversee daily restaurant operations, including service flow, reservations, and guest relations Lead, train, and mentor servers, hosts, bartenders, and support staff to deliver polished and professional service Collaborate with the culinary team to ensure smooth coordination between kitchen and dining room Resolve guest concerns promptly and professionally, turning challenges into opportunities for positive experiences Monitor labor, scheduling, and cost controls to support financial and operational goals Maintain compliance with health, safety, and company standards, while ensuring the restaurant is clean and well-presented Support marketing initiatives, seasonal menus, and special events to drive revenue and guest engagement Who You Are Hospitality professional with 3-5 years of management or supervisory experience in a fine dining or upscale restaurant Polished, approachable, and skilled at leading by example in guest-facing environments Organized and proactive, with strong problem-solving and communication skills Knowledgeable in restaurant systems, reservations platforms, and POS technology Flexible and dependable, with availability to work evenings, weekends, and holidays Why You're Here You thrive in a dining room environment where service is an art and every detail matters. You're passionate about creating experiences that inspire loyalty and pride, both for your team and your guests. At Le Cavalier, you'll help lead a restaurant that defines modern French dining in Wilmington while being part of the legacy of HOTEL DU PONT. Lead with hospitality. Inspire with purpose. Be part of Le Cavalier.

Posted 4 days ago

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SAN MANUEL INDIAN BINGO & CASINOHighland, CA
Under the direction of the Manager, Front Desk, the Supervisor, Front Desk is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests, prides itself on exceptional proactive service and unparalleled knowledge of property and services, and partners effectively with all other hotel departments to seamlessly cater to guest needs. Leads and guides their team to create unique memories, and maintain professional relationships with guests to enhance their overall experience, while following and meeting Service Excellence Standards. Assists in managing and supporting consistency of service and delivering results that contribute to the mission and overall success of the Hotel, including accomplishing performance objectives linked to improving customer service and the value of the Hotel's products and services to its customers and clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Supervises the operation of Front Desk and provides support to Team Members as needed. Supervisor monitors daily performance of Front Desk Team Members to ensure duties are completed accurately, efficiently and timely. Oversees Hotel Front Desk processes: ensuring rooms and services are correctly accounted for; provides direction to team members on cash handling, credit cards and other forms of payment in accordance with hotel credit and cash handling policies. Monitors and assists with work schedules and special assignments. Welcomes guests with friendly demeanor and ensures Team Members are following Yaamava' Brand Service Standards. Demonstrates thorough knowledge of hotel information including but not limited to latest promotions, rates, products and availability. Assists in training and communicating with team members on new processes, procedures, electronic or systems applications, and guest services. Leads team members to feel empowered to provide excellent service by addressing and resolving guest concerns with immediate and exemplary solutions. Ensures guest interactions are handled with the highest level of hospitality and professionalism, accommodating special requests whenever possible with sense of urgency. Compiles and reviews daily reports, audits and logs to measure quality of operation and escalate matters accordingly. Assists Front Desk Manager in identifying and recommending plans of action or solutions for Front Desk Team Members on Front Desk concerns Communicates and collaborates with all department leaders and team members to ensure guest experience is personalized and executed seamlessly. Remains in open communication with VIP Services and Player Development to respond to guest reservation modifications and inquiries. Assists Hotel Senior Management in communicating issues and problems in relation to guests, team members, safety, VIP Services and Player Development. Safeguards confidential nature of guest, department, and enterprise data. Acts in accordance with policies and procedures when working with front of house equipment and property management systems and monitors proper usage by team members. Reports all maintenance issues pertaining to facility via internal systems and ensures resolution. Adheres to all health and safety policies and procedures set by the enterprise. Performs other duties as assigned to support the efficient operation of the department. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles. EDUCATION, EXPERIENCE AND QUALIFICATIONS Bachelor's Degree from an accredited college or university in a related industry required. Minimum one (1) years' of hotel experience as Front Desk Agent, Night Auditor or a Customer Service-related field is required. Experience in a luxury hotel and/or resort preferred Minimum one (1) year of experience in a role leading and coaching others to meet and exceed standards is preferred. Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. KNOWLEDGE, SKILLS AND ABILITIES (KSA) Strong English skills, both oral and written required. Intermediate proficiency in Microsoft Office (PowerPoint, Word, Excel and Outlook) desired. Must have good mathematical and organizational skills. Must uphold and protect financial, private and confidential information at all times. Must have strong customer service, problem solving and communication skills. Must be able to deliver excellent service in sometimes tough situations and maintain composure under demanding settings. REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. No Driving Responsibilities: Role does not require a driver's license or insurance. PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled office setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Posted 30+ days ago

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The Del Monte LodgePittsford, NY
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Maintenance Engineer. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you! Job Responsibilities As a Maintenance Engineer, you will be responsible for the maintenance and working order of the building, its equipment and all physical assets. Your specific duties in this role will include: Trouble shoot equipment, systems and facilities and make appropriate repairs. Tasks include but are not limited to painting and wallpaper repair, tub and sink repair, outlet and bulb replacement. Perform preventative maintenance in guest rooms and on equipment including laundry equipment, heating and air conditioner units, ice machines, spa equipment, fire extinguishers, fire/smoke alarms, lawn sprinklers, kitchen appliances and plumbing. Maintenance is performed as required by the manufacturer and in accordance with warranty specifications. Assist with outdoor seasonal work including lawn mowing and snow removal. Maintain the cleanliness of the engineering shop and any other areas that work may be performed. Log readings from meters, gauges and other measuring units as required. Communicate changes in room status with Front Desk and Housekeeping. Maintain a working knowledge of the Fire Alarms/Life Safety Systems and handle emergencies involving the systems. Assist other departments with moving furniture and unloading and storing supplies as needed. Provide safe transportation to all guests using the hotel shuttle vehicle as needed. Job Requirements We are looking for a self-motivated Maintenance Engineer with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills. Specific qualifications for the role include: 3 to 6 months related experience in engineering and maintenance or related area One year certificate from college or technical school; or equivalent combination of education and experience. Ability to work as part of a team and complete tasks individually Ability to prioritize tasks in a fast-paced work environment Solid organizational, time-management and prioritization skills Exceptional customer service skills Benefits As a Maintenance Engineer with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves. Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location. Compensation $15.50 - $16.25 Comprehensive benefit packages for full-time positions Hotel room discounts at our locations around the globe Discounts on food and beverages Professional development and advancement opportunities

Posted 3 weeks ago

Concord Hospitality logo
Concord HospitalityWest Palm Beach, FL
Job Title: Receiving Clerk Location: The Ben, West Palm Beach, Autograph Collection Department: Finance / Purchasing Reports To: Director of Finance / Purchasing Manager Position Type: Full-Time About The Ben Hotel The Ben, West Palm Beach, is part of Marriott's Autograph Collection-a curated group of independent hotels celebrated for their unique character and exceptional guest experiences. Inspired by Byrd "Birdie" Dewey and her famed Ben Trovato Estate, The Ben blends sophistication with storytelling. Overlooking the Palm Harbor Marina, our luxury property offers stylish accommodations, Proper Grit, our whisky and supper club-inspired restaurant, and Spruzzo Rooftop Restaurant & Bar, downtown's only water-facing rooftop lounge featuring Mediterranean-inspired tapas, small bites, and unforgettable views of the Intracoastal Waterway and Palm Beach Island. Guests enjoy bespoke service, versatile event spaces, and elevated amenities, all designed to embody our tagline: "Exactly Like Nothing Else." Position Overview At The Ben, excellence extends beyond the guest experience-it begins behind the scenes. As Receiving Clerk, you are the gatekeeper of quality and consistency, ensuring that every delivery to the hotel meets our standards of accuracy, freshness, and timeliness. From inspecting shipments to organizing storerooms, you play a vital role in supporting our culinary, housekeeping, and operational teams. Your keen eye for detail, organization, and integrity ensures smooth supply chain operations that allow our associates to focus on delivering flawless luxury service to our guests. Responsibilities Receive, inspect, and verify all incoming shipments against purchase orders and invoices. Ensure deliveries meet hotel standards for quality, quantity, and condition. Accurately log and process deliveries into the hotel's inventory system. Organize and maintain storerooms, freezers, and storage areas for cleanliness and efficiency. Distribute received items to appropriate departments in a timely manner. Communicate discrepancies, damages, or shortages to the Purchasing Manager or Director of Finance. Coordinate returns, exchanges, and credit requests with vendors when necessary. Maintain accurate inventory records and assist with periodic inventory counts. Ensure compliance with health, safety, and sanitation standards for all stored items. Work collaboratively with Culinary, Housekeeping, and Engineering to support departmental needs. Uphold professional appearance and demeanor, reflecting the luxury standards of The Ben. Qualifications Previous experience in receiving, purchasing, or storeroom operations preferred; hospitality experience a plus. Strong attention to detail, organizational skills, and accuracy. Ability to safely lift and move up to 50 lbs. and stand/walk for extended periods. Proficient in basic computer skills and inventory systems. Strong communication and teamwork skills. Flexible schedule, including weekends and holidays as needed. Core Competencies Accuracy & Attention to Detail Organization & Time Management Communication & Collaboration Integrity & Dependability Service-Oriented Mindset Why Join The Ben Hotel & Concord Hospitality? At Concord Hospitality, we believe in putting Associates First. As part of The Ben's team, you'll enjoy: Competitive wages Medical, dental, vision, life, and disability insurance 401(k) with company match Tuition assistance Discounted hotel stays Career development and training opportunities Our culture is built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN. When you join The Ben, you join a family that values both your growth and your contribution. "We Are The Ben!"

Posted 3 weeks ago

Ace Parking Management, Inc. logo
Ace Parking Management, Inc.Bellevue, WA
Compensation Range: $25.00 - $27.00 per hour About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Ace. Our Legacy) Culture: We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. About the Position: Assisting in the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met. Assisting in the planning and directing of special event activities, as well as coordinating with other managers and directors as required. Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies. Maintaining constant communication with property management, site manager, customers, and guests. Keeping Site Manager abreast of any management concerns in a timely and efficient manner and resolving issues as quickly as possible in their absence. Directing valet operations ensuring a smoothly running operation. Assisting with employee schedules, timecard approval and payroll. Accountability The Shift Manager is responsible for assisting in the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met. Communication Effective communication is vital for the Shift Manager role. They must maintain constant communication property management, site manager, customers, and guests. Family We consider our team and guests as part of our extended family. The Shift Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere. Exceptional Service Our commitment to exceptional service is non-negotiable. The Shift Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed. Profitability While the Shift Manager's primary role is assisting management, they should also be mindful of operational efficiency. The Shift Manager is responsible for overseeing many parts of a location's operation. About YOU: To work at our company, you should possess the following experience and attributes: Bachelor's degree preferred, but not required. Must possess supervisory experience. Must be willing to work a flexible schedule. Must have and maintain a valid driver's license. Must be able to drive a manual transmission vehicle. Demonstrate exceptional oral and written communication skills. Knowledge of and working skills in Microsoft Office Suite. Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints. What We Can Offer You for All Your Hard Work: $25.00 - $27.00 per hour The Company provides a full range of benefits, such as paid vacation, sick and holidays, as well as health insurance plans, life insurance options, including a 401K plan. The building of supportive, professional relationships. Job training and career development. Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.

Posted 30+ days ago

Concord Hospitality logo
Concord HospitalityAustin, TX
We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles! Responsibilities: Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handles special requests. Monitor room availability and offer AGM and GM assistance in yield management and restrictions. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Pay range: $18-$22/hr.

Posted 2 weeks ago

Concord Hospitality logo
Concord HospitalitySan Diego, CA
Are you ready to begin your journey with Concord; a company who believes in and who supports career advancement opportunities for its associates? If so, we may have the perfect position for you! Concord Hospitality is hiring Room Attendants! Responsibilities: Cleaning and servicing assigned guest rooms in a timely and organized manner, following procedures and hotel standards. Keeping an organized linen cart that is neat, well stocked and organized. Report any areas within guest rooms that need attention, such as fixtures, door locks, televisions, HVAC, etc. Maintaining security of your equipment, key and supplies issued to you. Reporting lost and found articles to your supervisor. Respond to guest requests in a friendly and timely manner. Concord Hospitality has a great work culture, and our associates are our greatest assets. Full-time associates receive competitive pay and great benefits. The rate of pay is $20.00-$20.50/hour ¿Estás listo para comenzar un camino con Concord? ¿Una empresa que cree en las oportunidades de desarrollo profesional de sus asociados y las apoya? Si es así, ¡podemos tener la posición perfecta para ti! Concord Hospitality está contratando amas de llaves! Responsabilidades: Limpiar y dar servicio a las habitaciones asignadas de manera oportuna y organizada, siguiendo los procedimientos y estándares del hotel. Mantener un carrito de lino organizado que esté limpio, bien abastecido y organizado. Informe cualquier área dentro de las habitaciones que necesite atención, como accesorios, cerraduras de puertas, televisores, HVAC, etc. Mantener la seguridad de su equipo, llaves y suministros que se le entreguen. Informar artículos perdidos y encontrados a su supervisor. Responda a las solicitudes de los huéspedes de manera amistosa y oportuna. Concord Hospitality tiene una gran cultura de trabajo y nuestros asociados son nuestro mayor activo. Los asociados de tiempo completo reciben un salario competitivo y grandes beneficios. Si está buscando un trabajo en el que se sienta valorado y reconocido por su arduo trabajo, solicite en línea a Concord Hospitality. El sueldo es 20.00/hora.

Posted 3 weeks ago

Towne Park Ltd. logo
Towne Park Ltd.Cincinnati, OH
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. The Guest Service Captain/Valet Team Lead orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed. Job Details Valet Team Lead- Lytle Park Hotel Starting pay $11 - $15 per hour plus cash tips No experience needed Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $11 - $15 per hour plus $6 - $12 per hour in tips. Work Schedule: The potential work schedule for this position is weekdays, weekends, holidays, all shifts. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions. Effectively participates in "The Show" and delivers "Aggressive Hospitality" to guests. Addresses guests using the appropriate greeting for the site.- 20% Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures. Parks and retrieves vehicles while driving slowly and cautiously. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations.- 20% Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective room presentation when providing bell services for guests. Assists with the delivery and pick up of items to guest rooms. Assists guests with directions, taxis, reservations and other inquiries. Maintains a detailed knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.- 10% Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service. Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager. At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method.- 15% Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys. Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system. Secures all keys on a belt clip or in a locked key box.- 15% Ensures staff are not providing "lift" services to any hotel or hospital guest, only offering a hand for assistance. Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information.- 10% Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings. Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift.- 10% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park Work Experience: Six (6) months related experience and/or training; OR equivalent combination of education and experience Knowledge: Must have and maintain a valid driver's license and clean driving record Skills: Must be able to drive manual transmission Must be able to speak, read and write Standard English language. Must be able to read and comprehend simple instructions, short correspondence and memos. Must be able to write simple correspondence. Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form. Mathematical Skills Must be able to add and subtract three digit numbers and to multiply and divide with 10's and 100's; must be able to perform these operations using units of American money Must be able to understand 24 hour and military time systems. Must be able to clearly understand rates applicable to time passed. SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. #Appcast-HiPo

Posted 3 weeks ago

PM Hotel Group logo
PM Hotel GroupJacksonville, FL
What You'll Do: Enjoy working directly with clients to make a sale? Can you develop creative engagement opportunities to promote hotel services? The Group Sales Manager is an integral part of the revenue generation of a hotel. You will be responsible for soliciting past and new business and ensuring guests are satisfied. Here are some tasks you can be expected to complete on a daily basis: Sell guest rooms, catering services, and banquet facilities to guests. Manage accounts. Conduct site inspections. Network through participation in community and professional associations, activities and events. Where You've Been: You must have at least a bachelor's degree in sales, marketing, or a related field. A minimum of 2 years in hotel sales or comparable experience. You are someone with excellent written and verbal communication skills and can work well under pressure. Most importantly you are a people person! You must work professionally and positively with guests and clients at all times. When You're Here: Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Posted 30+ days ago

Towne Park Ltd. logo
Towne Park Ltd.Nashville, TN
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. The Guest Service Associate/Valet is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Job Details Valet Driver- Gaylord Opryland Resort & Convention Center Starting pay $8 - $14 per hour No experience needed Day and overnight shifts, weekends required Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $8 per hour plus $9 - $11 per hour in tips. Work Schedule: The work schedule for this position is weekdays, weekends, holidays, all shifts. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: A valid driver's license and clean driving record Must be at least 18 years of age and be able to pass a criminal background and drug screen Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required. #Appcast-HiPo

Posted 30+ days ago

PM Hotel Group logo
PM Hotel GroupTarrytown, NY
What You'll Do: Our ideal candidate will be able to provide cleanliness and order to our guest rooms, work a flexible schedule, possess a positive team-player attitude, and can stand/walk for long periods of time. If you have a passion for cleanliness, teamwork, and excellence, this position is for you! For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, you help create guest experiences that are enjoyable and comfortable. As a Room Attendant, you'll be doing a lot of things around here (boredom won't be an issue). Here are a few of the tasks that will keep you busy on a daily basis: Clean, dust, polish, and vacuum to make sure guest rooms and bathrooms meet hotel standards. Change linens, make beds, and leave the bathroom sparkling. Restock all guest room supplies, like soap, shampoo, and coffee. Organize your linen closet, restock your cart, and get ready for the next day before your shift ends each day. Greet guests that you encounter during your shift with a friendly smile. Salary Range: $16.50 - $17.50 per hour Where You've Been: We are looking for someone with at least one month of related experience. But most importantly you must have a passion for customer service and be able to work with others seamlessly. This means you have no problem collaborating within a diverse team dynamic and working calmly under pressure. This job is high energy and anything but dull! What to Expect Once Hired???: When arriving to your shift you'll attend team meetings to discuss the needs of the property. You'll be given the necessary tools to complete your assigned rooms/sections. Room Attendants are expected to clean a specific number of guest rooms per day. This opportunity requires an individual with thorough yet swift cleaning techniques and great attention to detail! This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company. What Are the Benefits?? Our hotel offers Competitive Pay & Health Benefit Packages, Annual Raises, Vacation & Sick time, Discounts on Hotels & Flexible Scheduling

Posted 1 week ago

C logo

Hotel Marketing Manager $80K - $90K

Crescent CareersSanta Monica, California

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Job Description

Job Summary:

This on-site position reports directly to the Director of Sales & Marketing (DOSM), with oversight from hotel General Manager and Crescent corporate marketing partners, while also working closely with Sales, Revenue Management, and Operations to ensure that all commercial initiatives are aligned and impactful. We’re seeking a bold, data-savvy marketing leader who can blend hospitality storytelling with analytical precision to grow market share and attract travelers across every segment.

RESPONSIBILITIES:

Key Responsibilities

Digital Marketing & Revenue Generation

  • Work with DOSM to develop and execute a comprehensive marketing strategy – aligning with and managing annual marketing budgets - that supports the hotel’s business goals across all channels and segments.
  • Oversee digital marketing, content creation, paid media, email marketing, and partnership programs to maximize visibility and ROI.
  • Serve as the brand steward—ensuring consistency across all touchpoints, from online presence to on-property guest experience.
  • Create and manage on-property activations and seasonal experiences that drive guest engagement, local traffic, and social media buzz.
  • Cultivate and execute influencer marketing partnerships to showcase the hotel’s unique offerings to targeted audiences and drive social visibility.
  • Work with revenue and operations teams to activate seasonal promotions, holiday packages, and local partnerships to increase demand and engagement throughout the year.
  • Assist with supporting PR initiatives, influencer collaborations, and community engagement to grow awareness in key feeder markets.

Digital Strategy & Distribution

  • Manage the hotel’s online presence across hotel websites, CRM, social media, review platforms, and OTAs to ensure visibility and conversion.
  • Collaborate with Crescent Corporate, third-party vendors, and internal teams to drive SEO, paid media, email marketing, and performance marketing.
  • Utilize market and business intelligence tools to evaluate campaign success, identify trends, and adjust strategies accordingly.

Collaboration & Communication

  • Serve as the primary marketing liaison to internal stakeholders, ownership and Crescent leadership.
  • Provide strategic updates and performance reporting to ownership and leadership on a regular basis.
  • Work cross-functionally with Sales, Events, and Revenue Management to develop marketing support materials and initiatives that convert group and transient business.

QUALIFICATION STANDARDS

  • Three+ years of hospitality marketing experience, preferably within Independent, full-service, or lifestyle brands.
  • Proven success in executing integrated marketing strategies that drive measurable revenue results.
  • Strong understanding of digital marketing, brand storytelling, OTA performance, and revenue-generating campaigns.
  • Ability to inspire and collaborate cross-functionally with corporate and on-property teams.
  • Creative and analytical thinker with strong communication and project management skills

We offer excellent Full Time Benefits Packages!

  • Paid Time Off (PTO) & Holiday Pay
  • Medical, Dental, Vision, Life Insurance, and many other ancillary and life wellness benefits.
  • 401(k) Plan with employer match
  • Complimentary Associate Meal per shift
  • Professional development and opportunities to grow within a well-respected company
  • Hotel Room Discounts, Associate Company Paid Parking, and more!

Pay: $80k - $90k

Pre-employment background check required.

We are an equal opportunity employer; all individuals are encouraged to apply.

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