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Front Desk Associate-logo
UFC GymWoodbridge, NJ
Benefits: Employee discounts Paid time off Training & development We Empower the Fighting Spirit in You! Join Our Team! We're looking for a Front Desk Associate who is passionate about fitness, friendly service, and helping members have a great experience. You'll be the first face members see - greeting guests, answering questions, handling memberships, and supporting sales. If you're outgoing, organized, and love a fast-paced, team-oriented environment, we want to meet you! ESSENTIAL DUTIES & RESPONSIBILITIES: The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. Front Desk Customer Service Ensures that guests and members are warmly greeted and promptly assisted Ensures incoming calls are answered in a professional and efficient manner Ensures proper member check-in procedures are followed Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations Immediately reports or escalates to management any unsafe conditions or emergency situations Greet and engage with prospective members, providing information about UFC Gym's programs, classes, and facilities. Effectively explain membership options, pricing structures, and contractual agreements Conduct tours of the gym, showcasing amenities and creating an engaging experience for prospects Club Operations and Administration Keeps front desk, locker room and lobby neat and clean at all times Greet customers, prepare fresh juices, smoothies, and shakes, and assist with various tasks as communicated by management Monitors retail goals and ensures club is on track to meet and exceed assigned goals Calls all past due members with Front Desk Representatives regarding late dues and down payments Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club REQUIRED QUALIFICATIONS: Knowledge, skills & abilities: Must be energetic and possess a very friendly, outgoing personality and positive attitude Possess strong interpersonal and communication skills, including telephone etiquette Possess a strong customer service focus, diplomacy and professionalism Understands and follows oral and written instructions. Able to multi-task and perform tasks with accuracy and attention to detail. Experience working with POS system for payment processing and lead management. Minimum certifications/educational level: High school diploma or GED required. Current CPR/AED certification preferred or in progress. Shifts Available: Morning Shift 6am-2pm / Overnight 10pm-6am Must be willing to work weekends.

Posted 3 weeks ago

M
MHC Equity Lifestyle PropertiesPlymouth, WI
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Front Desk Clerk in Plymouth, Wisconsin. What you'll do: Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences. Your job will include: Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone. Process payments and deposits. Run reports and submit maintenance request forms to ensure office efficiency. Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner. Prioritize customer satisfaction, address conflicts and solve problems promptly. Experience & skills you need: High school diploma or equivalent experience. 1+ years of experience in customer service with exceptional customer service skills. Strong organizational skills and meticulous attention to detail. Computer literacy and the ability to learn new systems. In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time. We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities. As an Equal Opportunity Employer, we welcome and thank all applicants.

Posted 30+ days ago

Front Desk Associate-logo
Retro FitnessTamarac, FL
Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Training & development Vision insurance Wellness resources The Front Desk Associate is the first face people see when they enter the club. You will help create a great first impression handle member requests and promote services that help people reach their fitness goals. What You Will Do Welcome and check in all members and guests Sell memberships smoothies supplements and personal training Answer questions resolve billing issues and track front desk activity Keep the front desk area clean stocked and on-brand Support day-to-day operations and team communication Create a fun professional and helpful experience for everyone What We Are Looking For Customer service or front desk experience preferred Comfortable with upselling and helping members Organized energetic and positive attitude Available to work early mornings evenings and weekends Why You Will Love It Flexible schedule and opportunity for advancement Free membership and uniforms 401k eligibility Health benefits available for qualifying employees Fun team environment with room to grow Compensation Hourly Exact pay range determined by location and experience Ready to lead from the front Apply now and take the next step in your leadership journey with Retro Fitness"

Posted 2 weeks ago

Front Desk Agent-logo
Spire HospitalityDenver, CO
Company Overview: SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. Benefits: We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more. Essential Job Functions: Provide our guests with the best-in-class service while being engaging, and thoughtful Ensure timely response to guest questions and requests Check-in and check-out guests efficiently Promptly and professionally answer incoming phone calls Enjoy multi-tasking Resolve guest concerns with attentive service recovery Hotel Specific: Hourly wage: $18.81 - $19.00 Physical Demands: Ability to exert up to 10 pounds of force Primarily standing for working shift Qualifications: Education: High school diploma or its equivalent Experience: One year of Front Desk experience in hotels preferred One year of experience working in customers service or a guest-facing role required Confident utilizing MS outlook, Word, and Excel Previous experience with FOSSE PMS systems a plus. Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Posted 30+ days ago

Front Desk Clerk-logo
Concord HospitalityLouisville, KY
Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service and hospitality. Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner. Post guest charges, collect payments and follow all cash handling procedures as required by Concord. Handle guest mail and messages with respect to privacy and professionalism. Be knowledgeable of the hotel brand and various programs (travel programs, special offers). Be a great communicator to various departments and management on guest comments and concerns. Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Have full knowledge of hotel safety and emergency procedures. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Posted 30+ days ago

Night Auditor-logo
Drury HotelsFranklin, TN
PAYS UP TO $18.38 AN HOUR Property Location: 3320 Village Drive- Franklin, Ohio 45005 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives- Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance- Flexible scheduling, paid time off, hotel discounts and free room nights Career growth- Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being- Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement- Company-matched 401(k) Award-winning- Ranked among Forbes' Best Midsize Employers (2024) BASIC FUNCTION & JOB DUTIES: Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day's receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests. GENERAL KNOWLEDGE, SKILL AND ABILITY: Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently. Requires thorough knowledge of Drury Hotels' policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel's safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift. Rise. Shine. Work Happy. Hiring Immediately!

Posted 30+ days ago

Front Desk Agent-logo
Isla Bella Beach ResortMarathon, FL
Skills Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabilities. Operating switchboard and assisting with inquiries. Assisting the reservations manager with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Performing duties on a daily checklist. Qualifications: High school diploma or suitable equivalent. 1+ years Front Desk Agent experience preferred. We offer great benefits and perks. Medical, dental, vision, ancillaries, sister property hotel discount, housing based on availability, and much more.

Posted 30+ days ago

Front Desk Associate-logo
Retro FitnessBuckingham, TX
Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources The Front Desk Associate is the first face people see when they enter the club. You will help create a great first impression handle member requests and promote services that help people reach their fitness goals. What You Will Do Welcome and check in all members and guests Sell memberships smoothies supplements and personal training Answer questions resolve billing issues and track front desk activity Keep the front desk area clean stocked and on-brand Support day-to-day operations and team communication Create a fun professional and helpful experience for everyone What We Are Looking For Customer service or front desk experience preferred Comfortable with upselling and helping members Organized energetic and positive attitude Available to work early mornings evenings and weekends Why You Will Love It Flexible schedule and opportunity for advancement Free membership and uniforms 401k eligibility Health benefits available for qualifying employees Fun team environment with room to grow Compensation Hourly Exact pay range determined by location and experience Ready to lead from the front Apply now and take the next step in your leadership journey with Retro Fitness"

Posted 30+ days ago

Night Auditor-logo
Stonebridge CompaniesDenver, CO
City, State: Aurora, Colorado Wage $20 an hour depending on experience. The purpose of a NIGHT AUDITOR is to compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. ESSENTIAL DUTIES AND RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly, service-oriented manner. Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work. Maintain cashiering responsibilities as per Front Office procedures. Maintain Front Office computer system operation. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures. Maintain proper record keeping (i.e., log books, etc.). Be familiar with all policies and house rules. Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other employees during entire shift. Have a working knowledge of security procedures. Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Prepare and distribute the Daily Flash Report. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. EDUCATION AND EXPERIENCE REQUIREMENTS: A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred. Completions of Bartender's school or course preferred. What to Expect Be part of a cohesive team with opportunities to build a successful career. Have the opportunity to engage in diverse and challenging work. Derive a sense of pride in work well done. Be recognized for excellence. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-08-01 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Posted 2 weeks ago

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Planet Fitness Inc.Essex Junction, VT
Planet Fitness is hiring! We are looking for friendly, professional, and highly motivated team players to our amazing team. Benefits Include: Free Membership! All our employees enjoy a complimentary black card membership with access to all 2,000 of our locations nationwide. Flexible Scheduling Paid training Job advancement opportunities A fun, laidback place to work! Job Summary: Members of our front desk staff will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related duties Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager, Manager or Lead Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements: Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment. If individuals are not eligible to be boosted at commencement of employment, they are required to get boosted when eligible to retain employment. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Must be 18 years of age or older. Physical Demands: Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter cleaning chemicals on shift. Compensation: $14.00 per hour JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

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Four Seasons Hotels Ltd.Vail, CO
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community. Front Desk Agent About the role: The Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Desk is also the natural place where guests' direct comments, questions, suggestions, and concerns. What you will do: Welcomes and registers resort guests, explains accommodations, and confirms method of payment. Ensures that all financial and credit procedures are followed. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction. Assists with customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services. Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner What you bring: Minimum 1-2 years of experience in a similar role, in a luxury hotel setting preferred. Requires the ability to multi-task on several items at once. Knowledge of hotel operating systems and experience with Opera preferred. This role has direct contact with guests and as such, good communication skills are a necessity. Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Ability to speak Spanish a plus. What we offer: Wage is $26.97 per hour + Commission and Upsell Incentive Winter Season Lifestyle Benefit Merchant Pass and Eco Passes Available 401k participation with company matching program Competitive Benefits: Medical, Dental and Life Insurance Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide. Employee Cafeteria available for meals. Complimentary dry cleaning of uniforms Be yourself and become a member of a work family that cares about you and invests in your development. Elevate your craft here and abroad! Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned. Schedule & Hours: This is a full-time position. A successful candidate will have the ability to work morning, afternoon, and evening shifts, weekends, and holidays. Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us: http://fourseasons.com/vail/phots-and-videos// We Are Four Seasons Video http://jobs.fourseasons.com/ https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsJobs https://twitter.com/FourSeasonsJobs We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Posted 2 weeks ago

Front Desk Attendant-logo
UFC GymWayne, NJ
The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Warmly greets members and guests as they enter and leave the club. Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals. Checks in members and verifies membership; signs up members for group fit or ultimate classes. Registers prospective members and directs them to the membership department. Addresses members' questions or direct them to the appropriate individual for better assistance. Sells supplements, apparel and other UFC GYM retail items to members. Rings up purchases on the POS system and provides accurate change. Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related. Responds professionally to requests and inquiries from guests, members, and staff. Provides information to members regarding special club events. Immediately reports or escalates to management any unsafe conditions or emergency situations. Administrative Keeps front desk and lobby neat and clean at all times. Performs opening and closing procedures for the front desk, as assigned. Attends monthly meetings or other scheduled meetings. Assist with inventory or product pricing, as needed. Calls all past due members regarding late dues and down payments. ORGANIZATION RELATIONSHIPS: The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team. REQUIRED QUALIFICATIONS: 1) Knowledge, skills & abilities: Must be energetic and possess a very friendly, outgoing personality and positive attitude Possess strong interpersonal and communication skills, including telephone etiquette Possess a strong customer service focus Understands and follows oral and written instructions Able to multi-task and perform tasks with accuracy and attention to detail Must be a team player and possess a can-do attitude Adhere to meal and rest break periods and must clock in and out for all shift times 2) Minimum certifications/educational level: High school diploma or GED required. Current CPR/AED certification 3) Minimum experience: Must have 6 months' customer service experience in health club, retail, hospitality or food service industry Experience with multiple phone lines preferred Basic computer skills 4) Physical Requirements: Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl Occasionally lift and/or move up to 25 pounds Ability to stand and remain on your feet for a full shift This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Posted 30+ days ago

Front Office Agent-logo
Montage HotelsBig Sky, MT
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Front Office Agent SUMMARY The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives Hosting and welcoming guests with a friendly and sincere demeanor Assisting with guest check-in and out process, as well as folios, invoicing and billing Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests QUALIFICATIONS High School Diploma or equivalent, Bachelor's Degree preferred Minimum of two years' experience in a hotel operations environment Minimum of two years' experience in customer service Possess basic math skills and have the ability to accurately handle billing Ability to communicate clearly and speak, read, write and understand English well Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur PHYSICAL REQUIREMENTS Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posted 30+ days ago

Night Auditor-logo
Spire HospitalityCovington, KY
Company Overview: SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. Property Overview: Cincinnati Marriott at RiverCenter Only steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati's vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. The Northern Kentucky Convention Center is just a skybridge walk away. Benefits: We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more. In this pivotal overnight role, you will extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards. Essential Job Functions: THIS POSITION IS PART TIME / FRIDAY & SATURDAY 3rd SHIFT AVAILABILITY IS REQUIRED Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy Resolve guest concerns with attentive service recovery Physical Demands: Ability to lift, carry, push or pull 10 lbs Standing and moving about in the guest services and restaurant/bar areas throughout the shift Primarily standing for majority of shift Qualifications: Education: High school diploma or its equivalent Experience: Hotel experience preferred 1-year experience as a Guest Services Agent required Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc. Basic mathematical skills to prepare financial reporting Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel

Posted 30+ days ago

Front Desk Agent-logo
Stonebridge CompaniesLong Island City, NY
City, State: Long Island City, New York Pay Range: 19- 22 per hour Title: Guest Service Agent Location: City, State FLSA: Exempt/Non-Exempt Status: Part-time, full-time, seasonal, on-call. Reports to: Front Office Manager Pay Range: Enter hourly rate range or salary range depending on position Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants. Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment: Primarily indoor work within the hotel's front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule required, including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-07-31 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Posted 2 weeks ago

P
Planet Fitness Inc.South Burlington, VT
Planet Fitness is hiring! We are looking for friendly, professional, and highly motivated team players to our amazing team. Benefits Include: Free Membership! All our employees enjoy a complimentary black card membership with access to all 2,000 of our locations nationwide. Flexible Scheduling Paid training Job advancement opportunities A fun, laidback place to work! Job Summary: Members of our front desk staff will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related duties Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager, Manager or Lead Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements: Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment. If individuals are not eligible to be boosted at commencement of employment, they are required to get boosted when eligible to retain employment. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Must be 18 years of age or older. Physical Demands: Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter cleaning chemicals on shift. Compensation: $14.00 per hour JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Guest Service Representative-logo
SonestaRoyal Sonesta Kaua`i Resort- Lihue, HI
Job Description Summary The Front Desk Agent sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The role's primary responsibility is to operate the front desk (including check in/checkout) and assist guests with inquiries and needs to make their stay with Sonesta a Wow. Ensure overall guest satisfaction. The ideal candidate has a passion for hospitality and going beyond for our guests. Job Description Principle duties and responsibilities (Essential Functions) include: Greet guests warmly and professionally to ensure overall guest satisfaction. Ability to deliver quality customer service, respond, and anticipate customer needs. Register guests, verify registration, issue room keys, and provide information on hotel services and room location. Manage the operations of the front desk, ensuring minimal time is required for check in and checkout. Accept payments, post miscellaneous charges, and ensure prompt delivery of final bills to guests. Issue, control, and release guest safe-deposit boxes. Maintain the security of cash, credit card transactions, and guest information. Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events. Assist occasionally with Night Audit, PBX and Concierge duties as needed. Maintain knowledge of upcoming events, local area, and hotel offerings. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping. Treat requests with professionalism, tact, and a courteous and professional manner. Display a daily professional, courteous and positive attitude towards guests and fellow employees. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Support team to reach common goals. Perform other job duties as requested by supervisors as other job duties maybe assigned as needed. Understanding of Sonesta's company and safety policies and maintain compliance with OSHA and the health department requirements. Ability to perform work without direct supervision and handle multiple projects simultaneously. Ability to deliver high quality customer service and responds to customer needs. Qualifications and Skills Valid Driver's License preferred. Professional verbal communication skills. Reading and writing abilities to understand departmental correspondences and complete all required departmental documents. Excellent interpersonal and customer service skills, including dealing with difficult guests. Excellent organizational skills and attention to detail. Previous front facing guest service experience preferred. Experience with Microsoft Office, related computer software programs, and Opera systems preferred. Ensure overall guest satisfaction. Work Environment Must be able work in a fast-paced environment. Guest-facing position standing behind desk. Physical Demands Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Expected Hours of Work Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work various shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required. Travel: No travel required. On property work required. Education and Experience High School diploma or equivalent required. One year of previous hotel or customer service experience preferred. Additional Job Information/Anticipated Pay Range $30.47-$33.47 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Posted 2 weeks ago

Night Auditor-logo
Drury HotelsArlington, TX
Starting Wage from $17.00 and up based on experience. Property Location: 101 West Road to Six Flags- Arlington, Texas 76011 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives- Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance- Flexible scheduling, paid time off, hotel discounts and free room nights Career growth- Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being- Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement- Company-matched 401(k) Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025 BASIC FUNCTION & JOB DUTIES: Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day's receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests. GENERAL KNOWLEDGE, SKILL AND ABILITY: Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently. Requires thorough knowledge of Drury Hotels' policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel's safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift. Rise. Shine. Work Happy. Hiring Immediately!

Posted 1 week ago

Night Auditor-logo
Stonebridge CompaniesOcean City, NJ
City, State: Ocean City, Maryland Pay Range: $17.00 - $18.00 The purpose of a NIGHT AUDITOR is to compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. ESSENTIAL DUTIES AND RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly, service-oriented manner. Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work. Maintain cashiering responsibilities as per Front Office procedures. Maintain Front Office computer system operation. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures. Maintain proper record keeping (i.e., log books, etc.). Be familiar with all policies and house rules. Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other employees during entire shift. Have a working knowledge of security procedures. Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Prepare and distribute the Daily Flash Report. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. EDUCATION AND EXPERIENCE REQUIREMENTS: A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred. Completions of Bartender's school or course preferred. What to Expect Be part of a cohesive team with opportunities to build a successful career. Have the opportunity to engage in diverse and challenging work. Derive a sense of pride in work well done. Be recognized for excellence. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Posted 30+ days ago

Front Desk Agent-logo
Spire HospitalityBirmingham, AL
As Birmingham's longest-running hotel since its opening in 1925, The Redmont effortlessly combines 1920s charm with contemporary luxury. Nestled in the heart of downtown, it provides easy access to the city's theater district and the Birmingham Civil Rights Institute, both just five blocks away. Guests can enjoy a state-of-the-art fitness center, complimentary WiFi, and stunning rooftop views while savoring a signature cocktail. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more. In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression. Essential Job Functions: Deliver unparalleled service, courtesy, and care to our guests Respond promptly and effectively to guest questions and requests Streamline the check-in and check-out process for guests Answer incoming phone calls with promptness and professionalism Excel at multitasking in a dynamic environment Resolve guest concerns with attentive service recovery Physical Demands: Ability to lift, carry, push or pull 10 lbs Primarily standing for majority of shift Qualifications: Education: High school diploma or its equivalent Experience: One year of Front Desk experience in hotels preferred One year of experience working in customers service or a guest-facing role required Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Posted 3 weeks ago

UFC Gym logo

Front Desk Associate

UFC GymWoodbridge, NJ

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Job Description

Benefits:

  • Employee discounts
  • Paid time off
  • Training & development

We Empower the Fighting Spirit in You!

Join Our Team!

We're looking for a Front Desk Associate who is passionate about fitness, friendly service, and helping members have a great experience. You'll be the first face members see - greeting guests, answering questions, handling memberships, and supporting sales. If you're outgoing, organized, and love a fast-paced, team-oriented environment, we want to meet you!

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

Front Desk Customer Service

  • Ensures that guests and members are warmly greeted and promptly assisted
  • Ensures incoming calls are answered in a professional and efficient manner
  • Ensures proper member check-in procedures are followed
  • Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
  • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
  • Immediately reports or escalates to management any unsafe conditions or emergency situations
  • Greet and engage with prospective members, providing information about UFC Gym's programs, classes, and facilities.
  • Effectively explain membership options, pricing structures, and contractual agreements
  • Conduct tours of the gym, showcasing amenities and creating an engaging experience for prospects

Club Operations and Administration

  • Keeps front desk, locker room and lobby neat and clean at all times
  • Greet customers, prepare fresh juices, smoothies, and shakes, and assist with various tasks as communicated by management
  • Monitors retail goals and ensures club is on track to meet and exceed assigned goals
  • Calls all past due members with Front Desk Representatives regarding late dues and down payments
  • Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

  • Must be energetic and possess a very friendly, outgoing personality and positive attitude
  • Possess strong interpersonal and communication skills, including telephone etiquette
  • Possess a strong customer service focus, diplomacy and professionalism
  • Understands and follows oral and written instructions.
  • Able to multi-task and perform tasks with accuracy and attention to detail.
  • Experience working with POS system for payment processing and lead management.

Minimum certifications/educational level:

  • High school diploma or GED required.
  • Current CPR/AED certification preferred or in progress.

Shifts Available:

  • Morning Shift 6am-2pm / Overnight 10pm-6am
  • Must be willing to work weekends.

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