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PM Hotel Group logo
PM Hotel GroupWarrenton, VA
What You'll Do: For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, you help create guest experiences that are enjoyable and comfortable. As a Room Attendant, you'll be doing a lot of things around here (boredom won't be an issue). Here are a few of the tasks that will keep you busy on a daily basis: Clean, dust, polish and vacuum to make sure guest rooms and bathrooms meet hotel standards. Change linens, make beds, and leave the bathroom sparkling. Restock all guest room supplies, like soap, shampoo, and coffee. Organize your linen closet, restock your cart, and get ready for the next day, before your shift ends each day. Greet guests that you encounter during your shift with a friendly smile. Where You've Been: We're looking for someone with at least one month of related experience. But most importantly you must have a passion for customer service and be able to work with others seamlessly. This means you have no problem collaborating within a diverse team dynamic and working calmly under pressure. This job is high energy and anything but dull! When You're Here: This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Posted 2 weeks ago

C logo
Courtyard SpeedwaySpeedway, Indiana
No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time Our Hotel Desk Clerks makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Hotel Desk Clerk , you will: Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity Respond to and resolve guest requests Secure payments, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities, and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Maintain confidentiality of all guests, proprietary information Communicate any emergency, lost item, or theft to proper staff and/or authorities Report maintenance problems, accidents, and safety hazards Keep contingency lists in case of emergency and communicate and necessary messages Protect company assets Comply with all quality assurance expectations To be a successful Hotel Desk Clerk , you need: A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of the audience. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on premises. Clean professional appearance. Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Hotel Desk Clerk role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance. MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.

Posted 1 day ago

VP Management logo
VP ManagementPrestonsburg, Kentucky
HIRING IMMEDIATELY The Front Desk Associate is responsible for providing exceptional customer service to all guests and ensuring smooth operations at the front desk. This is a fast-paced, individual contributor role that requires strong communication, organization, and multitasking skills. The Front Desk Associate will serve as the first point of contact for guests, providing a welcoming and professional experience.Compensation & Benefits:This is a full-time position with a competitive salary and opportunities for professional growth and advancement within the company.Responsibilities:- Greet and check-in guests, ensuring all necessary information is collected and accurately entered into the system- Handle cash and credit card transactions, balancing the cash drawer daily- Answer phone calls and respond to inquiries in a timely and professional manner- Assist with reservations and cancellations, ensuring accuracy and adherence to hotel policies- Serve as a knowledgeable resource for guests, providing information about the hotel amenities, local attractions, and events- Handle guest complaints and resolve issues promptly and to the satisfaction of the guest- Complete daily administrative tasks, such as filing, data entry, and preparing reports- Keep the front desk area clean and organized at all times- Collaborate with other hotel staff to ensure a seamless guest experience- Other duties as assigned by the Front Office ManagerRequirements:- High school diploma or equivalent; college degree in hospitality management preferred- Minimum of 1-2 years of front desk or customer service experience in the hospitality industry- Excellent communication and interpersonal skills- Proficient in Microsoft Office and hotel reservation systems- Ability to work flexible schedules, including evenings, weekends, and holidays- Strong attention to detail and ability to multitask in a fast-paced environment- Must be able to stand for long periods of time and lift up to 25 pounds- Knowledge of local area and attractions preferredEEOC Statement:VP Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other legally protected category. We are committed to creating an inclusive and diverse workplace for all employees.

Posted 1 day ago

R logo
Resorts World NYCJamaica, New York
Job Description The Hotel Operations Floor Manager is responsible for assisting in overseeing the Front Office and Housekeeping departments. Their responsibilities include the training, scheduling, and delegation of tasks for these respective divisions while ensuring prompt and friendly guest service and satisfaction. Essential Duties Support the hotel operation by responding to the needs of the Front Office and Housekeeping departments. Provide open communication to guests from pre-arrival to post-stay survey. Ensure that Front Office and Housekeeping employees’ behaviors align with RWNYC & Hyatt’s core values. Collaborate with all other stakeholders, including fellow other operational leaders to ensure the success of the hotel. Supervise employees within Front Office and Housekeeping divisions. Create a detailed checklist for each position to make sure all duties/functions are being accomplished during an associate’s shift. Maintain guest room inventory Ensure all operations and cash handling are done per policies and procedures Maintain information on prices, rates, specials, packages, programs, etc. Analyze, investigate, and resolve guest complaints Ensures proper staffing levels for customer service goals Maintain a regularly scheduled cleaning program for guest rooms and hallways, public spaces and back of the house as well as periodic special projects such as floor care, deep cleaning, mattress flipping. Maintain required par levels for all housekeeping supplies and amenities per the hotels established purchasing guidelines. Conduct ongoing inspection of guest rooms and public spaces to ensure cleanliness standards are being met. Perform any other job-related duties as assigned. Job Requirements To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical and Mental Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of sitting and/or standing/walking. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Work Environment: The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property. Qualifications Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations. Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission Bachelor’s Degree AND two (2) years’ experience in a Supervisory position. OR Four (4) years’ experience in a management position OR Two (2) years’ experience in a Supervisory position within Resorts World Six (6) years related work experience in Hotel Front Office or Housekeeping. Ability to work in a fast-paced environment. Service-oriented demeanor with professional presentation skills. Must be high energy, motivational, articulate, and effective in providing exceptional customer service. Must be proficient in Microsoft Word and Excel. Must have excellent organizational, interpersonal, and administrative skills. Must have flexible work availability, including mornings, evenings, weekends, and holidays.

Posted 2 days ago

Wingate logo
WingateErie, Pennsylvania
Hotel General Manager We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service. Compensation Rate: $55,000 to $70,000 Salary Key Responsibilities: Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance. Lead marketing and advertising efforts to drive occupancy and revenue. Develop and maintain positive relationships within the local community. Manage inventory, record-keeping, and ensure budgeted cost controls. Hire, train, and motivate employees while fostering teamwork and growth. Handle guest, employee, and property issues professionally. Be available for on-call responsibilities and emergency coverage. Maintain compliance with federal, state, and local regulations. Ensure all required reports on revenue, expenses, and operations are submitted timely. Essential Skills & Qualifications: Previous experience as a General Manager or Assistant General Manager. Ability to lead, delegate, and resolve conflicts professionally. Strong organizational skills and attention to detail. Ability to work independently with minimal supervision. Professional demeanor with excellent guest service skills. Must meet property grooming standards. Willingness to work all shifts as needed, including weekends and holidays.

Posted 1 day ago

S logo
Springhill Suites Kansas City PlazaKansas City, Missouri
No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Our Hotel Desk Clerk makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Hotel Desk Clerk, you will: Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity Respond to and resolve guest requests Secure payments, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities, and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Maintain confidentiality of all guests, proprietary information Communicate any emergency, lost item, or theft to proper staff and/or authorities Report maintenance problems, accidents, and safety hazards Keep contingency lists in case of emergency and communicate and necessary messages Protect company assets Comply with all quality assurance expectations To be a successful Hotel Desk Clerk, you need: A professional demeanor A warm and welcoming personality and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of the audience. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable people on premises. Clean professional appearance. Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Hotel Desk Clerk role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance. Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.

Posted 1 day ago

S logo
St. Joe CompanySunnyside, FL
Job Summary: The Restaurant Managers primary duties are to supervise, train, and ensure that associates are providing St. Joe service Standards to the guest on a consistent basis. Ensure that amenity deliveries are made on time and in accordance with company standards. Quality assurance for restaurant operations and closing duties and quality assurance for same areas. Collection of payments and diligently maintaining the restaurant area and equipment are also major functions of this position. To hire and inspire the staff as a St. Joe leader, this will be done leading by example following the values and vision of the company. Job Responsibilities: Anticipate the needs of the restaurant and order whatever product is necessary to help associates perform their duties more efficiently and effectively while keeping in line with budget. Maintain logs and insure that trace reports are being updated. Proper scheduling and coverage of service personal for optimal service levels. Maintain positive guest relations at all times, and resolve complaints promptly, ensuring maximum guest satisfaction. Ensure associates are familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Train associates about correct maintenance and use of equipment. Monitor cleanliness, sanitation and organization of work areas. Ensure that associates are aware of all changes to outlets on property Ensure that associates maintain a thorough understanding of the restaurant menu through tests and other learning techniques. Train associates onSt. Joe standards of service in all components of Food and Beverage . Guarantee that all associates are maintaining 4 star 4 diamond levels of service in all facets of restaurant execution. Educate associates on proper greetings / salutations to extend to guests and the use suggestive up-selling techniques to increase profit margins. Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Conduct pre-shift meeting with staff and review all information pertinent to the day's business. Inspect grooming and attire of staff; rectify any deficiencies. Inspect table/set-ups; check for cleanliness, neatness; rectify deficiencies with respective personnel. Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. Check all servers out before they leave for the day ensuring that all side work is completed. Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. Ensure that assigned staff has reported to work; document any late or absent employees. Check storage areas for proper supplies, organization and cleanliness. Complete requisition for additional supplies needed and submit to vendor. Instruct designated personnel to rectify any cleanliness/organization deficiencies. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. Control labor costs by examining business levels and adjust the schedule accordingly, to maximize service levels and minimize cost. Anticipate guests' needs and respond promptly to all guest requests. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Maintain complete knowledge of correct maintenance and use of equipment, and use equipment only as intended. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Obtain assigned bank and ensure accuracy of contracted monies, and keep bank secure at all times. Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet. Settle checks in the P.O.S. system according to hotel specifications. Process payment of guest checks in accordance with accounting requirements and maintain accountability for all financial transactions. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Maintain complete knowledge of table and seat numbers, room capacity, hours of operation, menus, & price range Maintain complete knowledge of guest room layout, locations and room numbers/names. Constantly find ways to improve guests' experience. Work in conjunction and under the direction of the Director of Culinary Operations and Kitchen Manager Able to perform and train in all duties and descriptions of the greeter, bartender, food runner, and server positions Maintain a budget and able to forecast, maintain a check book, assure the profit and cost is in line with expectations Qualifications Education and Experience: Sufficient education and literacy needed to identify and read product labels and to communicate with guests. 3-5 years' experience in a similar role Certification or degree in a related field not required but preferred Working knowledge of various computer software programs (MS Office, restaurant management software, POS) ServSafe Certifications (may obtain after employment) Knowledge, Skills, & Abilities: Detail-oriented and thorough Ability to remain discreet and respect the privacy of guests. Ability to perform consistent work to the highest of standards. Ability to interact with guests in a pleasant, friendly way Able to perform and train in all duties and descriptions of the host, bartender, server assistant, and server positions Ability to maintain a warm and friendly demeanor Ability to effectively communicate both verbally and written Ability to multitask Ability to comply with St. Joe standards Ability to lead a team efficiently and effectively Ability to solve problems independently Extensive knowledge of Food & Beverage operations Extensive knowledge of operating POS systems Extensive knowledge in scheduling employees Moderate wine knowledge Ability to stand in as and train all positions within the Food & Beverage department Proficiency with Microsoft Office and email Ability to follow and enforce all Food & Beverage regulations Maintain upbeat positive attitude and exude a high level of food and beverage knowledge Willingness to work whenever necessary and adjust to varying business levels throughout the year. Excellent ability to multitask and stay calm in stressful situations. Have an outgoing personality, and excellent communication skills Maintain appropriate grooming standards and have a professional demeanor. Takes pride in job, work area and the entire resort. Easy to work with and improves morale among fellow associates Physical Demands: Frequent standing, bending, walking, stooping, pushing, and pulling Frequent keyboarding Ability to lift 45lbs Working Conditions: Possible exposure to a possible noisy environment Some outdoor work, depending on location The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company reserves the right to amend and change responsibilities to meet business and organizational needs.

Posted 30+ days ago

Concord Hospitality logo
Concord HospitalityWest Palm Beach, FL
Job Title: Room Attendant Location: The Ben, West Palm Beach, Autograph Collection Department: Housekeeping Reports To: Director of Housekeeping Position Type: Full-Time About The Ben Hotel The Ben, West Palm Beach, is part of Marriott's Autograph Collection-a curated portfolio of independent hotels celebrated for their distinctive character and exceptional guest experiences. Inspired by Byrd "Birdie" Dewey and her storied Ben Trovato Estate, The Ben blends timeless sophistication with modern storytelling. Overlooking the Palm Harbor Marina, our luxury property features elegant accommodations, Proper Grit-our whisky and supper club-inspired restaurant-and Spruzzo Rooftop Restaurant & Bar, downtown's only water-facing rooftop lounge offering Mediterranean-inspired cuisine and breathtaking views of the Intracoastal Waterway and Palm Beach Island. Every detail at The Ben is designed to deliver an experience that is "Exactly Like Nothing Else." Position Overview As a Room Attendant at The Ben, you are entrusted with creating a sanctuary of comfort and elegance for our guests. With a meticulous eye for detail and a passion for hospitality, you ensure that every guest room is immaculately clean, thoughtfully arranged, and ready to welcome guests into a world of refined luxury. Your role is essential in upholding the elevated standards that define The Ben experience. Responsibilities Provide the highest level of personalized service and attention to detail in every guest room. Clean and service guest rooms according to established luxury standards, including making beds, dusting, vacuuming, and replenishing amenities. Ensure all rooms are refreshed and ready within the designated time frame. Inspect rooms for maintenance needs and report any issues promptly. Set heating/cooling equipment and lighting to optimal guest comfort settings. Handle guest belongings with care and respect, maintaining discretion and professionalism. Maintain cleanliness and organization of housekeeping carts, linen closets, and storage areas. Fold terry and linen while waiting for room assignments. Assist with laundry operations and public area cleanliness as needed. Adhere to all safety, sanitation, and appearance standards. Uphold The Ben's grooming and uniform standards at all times. Respond to guest requests with warmth, efficiency, and a service-first mindset. Log completed rooms and report any discrepancies or special requests. Support fellow team members and contribute to a positive, collaborative work environment. Perform other duties as assigned, always with a commitment to excellence. Qualifications Previous housekeeping or luxury hospitality experience preferred. Strong attention to detail and pride in delivering exceptional service. Ability to lift, push, and pull up to 40 lbs. and stand/walk for extended periods. Flexible schedule, including weekends and holidays. Knowledge of cleaning techniques, safety procedures, and guest service etiquette. Professional appearance and demeanor in line with luxury brand standards. Core Competencies Attention to Detail & Cleanliness Guest-Centered Service Time Management & Efficiency Teamwork & Communication Professionalism & Discretion Why Join The Ben Hotel & Concord Hospitality? At Concord Hospitality, we believe in putting Associates First. As part of The Ben's team, you'll enjoy: Competitive wages tailored to luxury hospitality standards Medical, dental, vision, life, and disability insurance 401(k) with company match Tuition assistance and career development programs Exclusive discounts on hotel stays across our portfolio A culture built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN When you join The Ben, you become part of a team that values your growth, your voice, and your contribution to a truly exceptional guest experience. "We Are The Ben!" Equal Opportunity Employer

Posted 3 weeks ago

C logo
CSM CorporationBrookfield, WI
This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows CSM high standards of quality to ensure guest satisfaction. Learns and demonstrates the ability to maintain property assets. Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures. Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property. Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service. Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance. Personally sets a strong example for other associate through exceptional guest service. Assesses and evaluates property assets through preventative maintenance. Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions. Works with the Chief Engineer to learn, understand and execute on all engineering SOP's. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department. Drives carts, bobcats, and ice surfacing machines. Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Uses personal protective equipment when needed. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures. Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer. Adheres to CSM attendance policy, general work rules and department procedures. Attends all required department and hotel meetings. Competencies/Skills Required: 2+ years of maintenance experience is preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Education: High School diploma or GED required. CPO, and appliance repair certification is desired, or the ability to obtain certification based on property needs. Must have a current and valid drivers' license with safe driving record. Physical Requirements: Ability to push, pull, and lift up to 100 pounds on a regular basis throughout shift. CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.

Posted 30+ days ago

Towne Park Ltd. logo
Towne Park Ltd.Houston, TX
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $7-$10 per hour plus $10-$13 per hour in tips. Work Schedule: The work schedule for this position is dependent upon hotel business volumes which will be discussed during the interviews. Open Availability is recommended. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required. #Appcast-HiPo

Posted 3 weeks ago

Concord Hospitality logo
Concord HospitalityRaleigh, NC
We are hiring a Sous Chef! Salary: $54,000 (based upon experience) Responsibilities: Trains all associates in the kitchen how to perform their job duties to the best of their abilities, including plate presentation, display work and all other areas that associates need to learn and grow in their position. Writes schedules, evaluates, and directs all personnel. Keeps open verbal and written communication between the management and associates. Writes and presents disciplinary action as needed. Provides associates with the tools and equipment they need to do their jobs. Takes immediate action on problems that are encountered in the kitchen. Participates in monthly department meetings, weekly staff meetings, weekly kitchen meetings, monthly kitchen inventory Ensures all food served is of high quality, properly prepared according to recipe and is expedited to all outlets in a smooth and efficient manner. Assists in the establishment of goals, standards, and objectives, which will further the prestige and reputation of the organization as well as result in a more profitable operation. Supervises the entire kitchen staff in the absence of the Executive Chef. Also, all utility and sanitation associates; and to provide supervisory guidance, aid and counsel for all kitchen associates. Maintains all use records, roast meat charts, recipe cards, etc., at all times. Prepares recipe cards and picture presentation of all menu items. Ensures payroll hours are submitted to the Accounting Department on a timely basis. Benefits: We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America "We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."

Posted 3 weeks ago

Concord Hospitality logo
Concord HospitalityWest Palm Beach, FL
Job Title: Dishwasher Location: The Ben, West Palm Beach, Autograph Collection Position Type: Full-Time About The Ben Hotel The Ben, West Palm Beach, is part of Marriott's Autograph Collection-a curated group of independent hotels known for their unique character and exceptional guest experiences. Inspired by the legendary story of Byrd "Birdie" Dewey and her famed Ben Trovato Estate, The Ben blends stylish sophistication with a welcoming, story-rich atmosphere. Located on the West Palm Beach waterfront with sweeping marina views, our property offers luxury accommodations, Proper Grit, our signature whisky and supper club-inspired restaurant, vibrant poolside food & beverage service, and is well known for Spruzzo Rooftop Restaurant & Bar, downtown's only water-facing rooftop lounge featuring creative Mediterranean tapas and small bites, a full bar, and stunning views of Palm Harbor Marina, the Intracoastal Waterway, and Palm Beach Island. Guests can also enjoy the hotel's rooftop heated saltwater pool and cabanas. We feature versatile meeting spaces and personalized service that celebrates the spirit of hospitality. At The Ben, we live by our signature tagline: "Exactly Like Nothing Else." Every associate plays a part in delivering unforgettable, one-of-a-kind experiences for our guests and team members alike. Learn more at www.thebenwestpalm.com. Position Overview As a Dishwasher at The Ben, you are an essential member of the culinary team supporting both Proper Grit and Spruzzo Rooftop Restaurant & Bar. You ensure every plate, glass, and utensil is meticulously cleaned and sanitized, maintaining the highest standards of hygiene and organization across both outlets. Your work allows chefs, servers, and bartenders to deliver seamless, elevated dining and lounge experiences. By maintaining efficiency and attention to detail, you help uphold the luxury, sophistication, and operational excellence that define The Ben's dining experiences, from classic whisky and supper club fare at Proper Grit to Mediterranean-inspired small plates and cocktails at Spruzzo. Responsibilities Wash and sanitize all dishes, utensils, glassware, and cookware efficiently and thoroughly across both Proper Grit and Spruzzo. Maintain cleanliness and organization of dishwashing and kitchen areas in both outlets. Assist with kitchen prep or minor cleaning tasks as needed to support smooth operations. Ensure proper chemical usage and safety protocols are followed at all times. Remove trash and recyclables from kitchen and service areas. Operate dishwashing machinery safely and report maintenance issues as needed. Collaborate with kitchen and service teams to maintain a steady flow during peak periods. Uphold The Ben's high standards of hygiene, safety, and presentation in all outlets. Qualifications Previous kitchen or dishwashing experience preferred but not required. Ability to work efficiently in a fast-paced environment. Attention to detail and commitment to cleanliness and sanitation. Positive attitude and willingness to support the culinary and service team. Must be able to stand for extended periods, bend, and lift up to 50 lbs. Flexibility to work nights, weekends, and holidays as needed. Why Join The Ben Hotel & Concord Hospitality? At Concord Hospitality, we put our Associates First. As part of our team at The Ben Hotel, you'll enjoy competitive wages, medical, dental, vision, life, and disability insurance, 401(k) with company match, tuition assistance, discounted hotel stays, and extensive training and career development opportunities. We're proud of our culture built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN-and we want you to be part of it. "We Are The Ben!"

Posted 30+ days ago

Buffalo Lodging Associates logo
Buffalo Lodging AssociatesHolyoke, MA
Homewood Suites by Hilton Holyoke-Springfield- 375 Whitney Avenue, Holyoke, MA 01040 We are looking for Front Office Supervisor to join our Team! Our Homewood Suites by Hilton in Holyoke is an extended stay hotel, with 114 suites with full kitchens for our guests to enjoy. We're off I-90, a four-minute drive from Holyoke Mall and 15 minutes from The Big E. Springfield. We're also 10 miles from Six Flags New England, and Mount Holyoke, Amherst, Elms, Smith, and other colleges are within 30 minutes. A great place to stay - a great place to work. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team. Responsibilities include: Assists in overseeing guest services and front office operations; ensuring superior service is a priority. Foster a positive, cooperative work environment between front office staff and management. Supervise front office team. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems. Front Desk Duties: Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information. Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. Handles cash, credit card information and goods at the property Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner. Typical Schedule : Morning Shifts : 7 AM - 3 PM , Evening Shifts: 3 PM - 11 PM, Midshifts - 10 AM-7 PM Weekend Availability needed. Must be flexible. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: Customer Service experience, in a hotel setting preferred. Marriott experience is a plus. High School diploma or equivalent is preferred. Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. Must have valid drivers license, and acceptable driving history subject to company approval . What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts - for You, Your Friends and Family Wellness Programs Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 2 weeks ago

Buffalo Lodging Associates logo
Buffalo Lodging AssociatesLatham, NY
TownePlace Suites by Marriott Buffalo Airport is seeking a Laundry Attendant to join their team! A Laundry Attendant will be responsible for: maintaining a constant supply of clean linens and towels for the hotel - Tends laundering machines to clean articles, such as sheets, towels and other linen. Inspects linen to locate stained or torn items. Records counts for discarded linen. Folds, stacks and places towels, sheets and other linen in appropriate storage bins. Checks stock and notifies supervisor of supply needs. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: High School diploma or equivalent 1 Years Experience in hotel housekeeping Hotel Experience a plus Customer service skills and team player Flexibility to work weekends and holidays Able to stand for 8 hour shift Able to lift 25 to 50 lbs loading linen into machines What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Hotel Discounts - for You, Your Friends and Family Wellness Programs Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program Pay range: $16-17 / hr Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 4 days ago

A logo
Aramark Corp.Wawona, CA
Job Description It's time to bake new dreams! As an integral member of our amazing Food Services Team, you'll feel right at home at Aramark. With the chance to try different flavors and baking styles, you'll follow mouth-watering recipes and work with top-of-the-line equipment to 'bake' your dreams come true. Your health and safety are important to us, so we have production and safety guidelines in place to help you do what you love most. So, come on board, ignite your passion, and start your sweet career with Aramark. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Long Description COMPENSATION: The Hourly rate for this position is $20.45 to $20.45. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Bakes and prepares a variety of food according to production guidelines and standardized recipes Sets up workstation with all needed ingredients and equipment Prepares ingredients by measuring, weighing, mixing, chopping, etc. Operates equipment such as ovens, stoves, mixers, etc. Safely uses a variety of utensils including knives Properly stores food by adhering to food safety policies and procedures Cleans and sanitizes work areas, equipment, and utensils Maintains excellent customer service and positive demeanor towards guests, customers, clients, co-workers, etc. Adheres to Aramark safety policies and procedures including proper food safety and sanitation Ensures security of company assets At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Previous experience as a baker or in a related role preferred Proven knowledge of baking methods, standards, and food safety regulations such as proper food handling, sanitation, and storage Required to obtain food safety certification(s) Demonstrates basic math and counting skills Demonstrates interpersonal and communication skills, both written and verbal This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Merced

Posted 30+ days ago

Encore logo
EncorePhiladelphia, PA
Position Overview The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned. Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. Ensure all known opportunities are in CRM and completely accurate and updated at all times. See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications BS/BA or 1+ years of Encore or equivalent experience required 1 year technology sales or hospitality experience preferred Prior sales experience in audiovisual is a plus Knowledge of hospitality industry and sales processes preferred Technical aptitude and computer proficiency required Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service Hospitality Ownership Do The Right Thing Demonstrates Self-Awareness Drive Results Ensures Accountability See The Big Picture Decision Quality Manages Complexity Value People Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx ). Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting: 4-5 hours per day Standing: 2-3 hours per day Walking: 2-3 hours per day Stooping: 0-1 hour per day Crawling: 0-1 hour per day Kneeling: 0-1 hour per day Bending: 0-1 hour per day Reaching (above your head): 0-1 hour per day Climbing: 0-1 hour per day Grasping: 0-1 hour per day Lifting Requirements 0 - 15 lbs*: Occasionally 16 - 50 lbs*: Occasionally 51 - 100 lbs: Never Over 100 lbs: Never Carrying Requirements 0 - 15 lbs*: Occasionally 16 - 50 lbs*: Occasionally 51 - 100 lbs: Never Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously Color Vision: Continuously Peripheral Vision: Continuously Depth Perception: Continuously Pushing/Pulling Requirements 0 - 15 lbs*: Occasionally 16 - 50 lbs*: Occasionally 51 - 100 lbs*: Occasionally Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Posted 30+ days ago

Concord Hospitality logo
Concord HospitalityPittsburgh, PA
We are hiring a Night Auditor! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: Processing credit card transactions and other (restaurant, events, lounge) for the day Handling phone system, transferring calls, reservations, etcc Verify, balance and review hotel room availability Perform Check-in and Check-out procedures Administer guest payment policies and look for errors from the day shifts Prepare folios for the morning departing guests Maintain overall lobby appearance and assist with AM breakfast set up if needed Be versed in all hotel emergency procedures Here are some reasons our associates like working for us: Benefits We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Posted 3 weeks ago

Towne Park Ltd. logo
Towne Park Ltd.Cleveland, OH
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. The Guest Service Associate/Valet is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Job Details Valet Drivers- Westin Hotel, Downtown Cleveland Starting pay $11 - $12 per hour plus tips Select shifts receive bonus pay No experience needed Weekdays, weekends, all shifts Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $11 - $12 per hour plus $6 - $9 per hour in tips. Work Schedule: The potential work schedules for this position are weekdays, weekends, holidays. All shifts available. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: A valid driver's license and clean driving record Must be at least 18 years of age and be able to pass a criminal background and drug screen Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Posted 4 days ago

Buffalo Lodging Associates logo
Buffalo Lodging AssociatesBeachwood, OH
Location: Homewood Suites by Hilton/Cleveland-Beachwood, 25725 Central Parkway, Beachwood, OH 44122 Job Details: Homewood Suites is seeking candidates for the position of Front Service/Houseperson to join their team! Shuttle driving will be included as needed so must have a clean driving record. The Front Service/Houseperson will be responsible for helping to achieve ongoing guest satisfaction by maintaining the cleanliness and general appearance of public areas and corridors of the hotel during the day shifts. 8:00 AM - 4:00 PM Monday -Friday. Must be flexible for other shifts as needed including weekends. Responds to guest requests in a prompt and courteous manner. Stocks room attendant carts and supplies Cleans furniture, elevators, glass etc., in public areas such as lobby, pool, public restrooms. Tends laundering machines - to provide ample linen supplies for morning shift. Assists with various housekeeping and maintenance duties as assigned by supervisor. Assists with shuttle service. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: High School diploma or equivalent 2 Years Experience laundry or housekeeping Hotel Experience a plus Excellent Customer Service Able to work various shifts (and weekends and holidays) Hotel brand Experience a plus Valid Driver's License with clean driving record What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts - for You, Your Friends and Family Wellness Programs Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program

Posted 30+ days ago

Concord Hospitality logo
Concord HospitalityJacksonville, FL
We are hiring an experienced Front Office Manager! The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. Responsibilities: Maintains guest service as the driving philosophy of the hotel. Is committed to making every guest satisfied. Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards. Develops added value customer service programs. Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. Acts as manager on duty for hotel and manages front desk operations. Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems. Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers Produce accurate financial reports on time. Works with the Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists. Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force. Ensures all hotel employees know hotel objectives. Ensures personnel files are accurate and comply with both local and federal laws and regulations. Administers personnel policies fairly and consistently. Resolves employee grievances in a fair and timely manner. Helps develop management talent by acting as a mentor for direct reports. Monitors and maintains acceptable turnover levels. Knows local health and safety codes and regulations that apply to the hotel. Understands and follows policies and procedures for the hotel's key control system and ensures others follow them. Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities. Has acceptable property quality audits. Periodically inspect rooms, building exterior, parking lot, etc. Benefits We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. This position is eligible for a performance-based bonus, contingent upon the successful attainment of established objectives and eligibility. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Salary Range: $52,656 to $65,820

Posted 2 weeks ago

PM Hotel Group logo

Housekeeping Room Attendant |Airlie Hotel & Conference Center | Warrenton, VA

PM Hotel GroupWarrenton, VA

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Job Description

What You'll Do:

For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, you help create guest experiences that are enjoyable and comfortable.

As a Room Attendant, you'll be doing a lot of things around here (boredom won't be an issue). Here are a few of the tasks that will keep you busy on a daily basis:

  • Clean, dust, polish and vacuum to make sure guest rooms and bathrooms meet hotel standards.
  • Change linens, make beds, and leave the bathroom sparkling.
  • Restock all guest room supplies, like soap, shampoo, and coffee.
  • Organize your linen closet, restock your cart, and get ready for the next day, before your shift ends each day.
  • Greet guests that you encounter during your shift with a friendly smile.

Where You've Been:

We're looking for someone with at least one month of related experience. But most importantly you must have a passion for customer service and be able to work with others seamlessly. This means you have no problem collaborating within a diverse team dynamic and working calmly under pressure. This job is high energy and anything but dull!

When You're Here:

This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

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