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Guest Service Representative-logo
Guest Service Representative
Nothing Bundt CakesWake Forest, NC
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job.

Posted 30+ days ago

Guest Service Representative-logo
Guest Service Representative
Outrigger Enterprises GroupKona, HI
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends. Job Duties Exemplifies the image of "Aloha" while assisting guests in accordance with Outrigger policies and procedures. Handles registration, phone calls, mail distribution, reports, monetary transactions, check-in/check-out and provides general information. Must be able to work flexible days and shifts and have a strong service oriented attitude and able to work well with others. Come Work Here! Base pay starts at $27.35/HR Health Insurance (Dental, Medical, Prescription, Vision) Paid Holidays, Sick, Vacation and Medical Leave Retirement Plan (401K) Recognition and Award Programs Employee Assistance Program Discounted Hotel Rates And many opportunities for growth through our training and development programs! please note that benefits may vary depending on position or property

Posted 1 week ago

Front Desk Supervisor-logo
Front Desk Supervisor
Hilton WorldwideOrange, CA
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service What are we looking for? A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Front Office experience in the hotel, leisure, and/or retail sector Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A relevant supervisory/management certificate/diploma or degree What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Salary Range: $23 - $25 p/h

Posted 3 weeks ago

Guest Service Representative-logo
Guest Service Representative
Nothing Bundt CakesHot Springs, AR
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job.

Posted 30+ days ago

Guest Service Representative-logo
Guest Service Representative
Nothing Bundt CakesExton, PA
At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job.

Posted 30+ days ago

Guest Service Representative-logo
Guest Service Representative
Nothing Bundt CakesGeorgetown, TX
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Compensation: $10.00 - $12.00 per hour Join Our Growing Family From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes. Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 30+ days ago

Front Desk Agent-logo
Front Desk Agent
Stanford Hotel GroupAlbuquerque, NM
The Sheraton Albuquerque Uptown is looking for an outgoing and friendly front desk agent with an infectious smile and a natural talent for customer service to join our team! This person will provide our guests with excellent service at the front desk from making the reservation to departure. To be attentive and respond to guests needs, requests and complaints in a timely manner. This position will require both shifts worked- AM/PM Previous front desk agent experience preferred. Marriott system experience is a huge plus Able to communicate professionally over the phone, by text and email. Able to work AM or PM shifts; including holidays and weekends. The Sheraton Albuquerque Uptown has been awarded the Gold Level New Mexico Family Friendly Business Award! What does this mean? This means that we offer a host of employee and family friendly benefits to our associates! Some of those benefits include: Medical (two options) with vision Dental 401(k) with 4% company match Voluntary Critical Illness Voluntary Accident Insurance Voluntary Hospitality Indemnity Voluntary Term Life Insurance (self, spouse/domestic partner, and children) Short-Term Disability Long-Term Disability AND: Paid time off (vacation, sick, holiday) Meal stipend Free uniforms Free non-slip shoes (two free pair per year!) Positive associate relations Associate recognition and events, incentives and rewards monthly Ongoing training Education assistance Major hotel discounts at over 7,000 hotels worldwide Other company discounts A background check and drug screen is required of all candidates selected to move forward in our hiring process. We are an E-Verify employer. Sheraton Albuquerque Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to yadira.delgado@sheratonuptown.com or call 505 349-8024 to let us know the nature of your request.

Posted 1 week ago

Night Auditor-logo
Night Auditor
Spire HospitalityGoleta, CA
Picture yourself at The Leta by Hilton Tapestry Collection Hotel, we are on the coast and down to earth. As one of Santa Barbara's best hotels, we have a Golden State of Mind attitude, surf-inspired décor, eclectic accommodations, plus a passion for music, and an elevated F&B scene. Join our team today! Job Overview: Balance room, restaurant and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. (This is an overnight/graveyard shift at the Front Desk). The ideal candidate will have previous hotel front desk experience (Hilton brand is a PLUS) and open availability weekday/weekend overnights. Compensation: $20-23/Hour. Responsibilities and Duties: Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the mainframe, the Micros computer, and the system for automated credit cards. Make corrections and adjustments and handle all computer problems that might occur throughout their shift. Input onto the PC revenue/expenses/allowance to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations Ensure all reports and back-up vouchers are complete and files properly. Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll). Review and correct discrepancies in the Front Desk System. Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations. Perform other related duties as assigned. Specific Job Knowledge and Skills: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc. Basic mathematical skills and ability to operate a 10-key by touch. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to access and accurately input information using a moderately complex computer. Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills. Qualifications: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities necessary to perform the functions of the job. One-year experience in a similar size operation required. Hotel experience preferred. Additional language ability preferred Spire Hospitality participates in E-Verify*

Posted 1 week ago

Front Office Agent-logo
Front Office Agent
Bally's CorporationBiloxi, MS
Why Bally's? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. Role: Performs a variety of tasks including: checking in and out guests, delivering messages, handling complaints, disseminating information, making reservations and answering/routing calls as needed. The Agent is often the first encounter a guest has with hotel guests and is thus very influential in creating the first impression of the hotel. Responsibilities: Enhances the guest experience by providing exceptional service. Responds to inquiries regarding property - i.e. directions to property, players club, entertainment, hours of operation of venues, etc. Relays "guest requests" to appropriate staff. Enters text messages for guests into the property's management system as requested; relay guest messages. Ensures calls are answered promptly and in accordance to department standards. Follows established emergency procedures and acts as a communications link in emergency situations. Answers fax and email inquiries. Confirms and modify reservations. Ensures that proper sales techniques and strategies are utilized to maximize occupancy, rates and revenue. Greets, registers, assigns rooms, and issues keys to arriving guests. Assists guests in fulfilling their requests - room changes, extra amenities, etc. Makes and confirms reservations. Posts charges to guest folios. Assists guests in resolving complaints. Maintains a cash bank, cash checks, issue change. Receives cash, checks, and credit cards for payment of services. Processes complimentary transactions with supporting documentation. Processes and submit end-of-shift reports. Contacts Housekeeping and Facilities department when guests report room issues. Reviews folios with guest ensuring accuracy; perform checkout. Adheres to department and property policies and procedures. Offers luggage assistance. Completes thorough bucket checks of all arriving, departing, in-house reservations. Corrects mistakes. Issues all coupons. Maintains knowledge of current marketing promotions and events. Maintains knowledge of and sells the Sounds of Your Stay Program (Tracks, Picks, Mix). Qualifications: High school diploma or GED Must project a professional and positive image. High energy level. Proficiency in typing. Excellent non-verbal communication skills - good posture, able to establish eye contact, and positive body language. Must project a professional and positive image. Ability to handle and carry out instructions. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Must be able to maintain composure under stress in a fast-paced work environment. Must be able to stand for long periods of time. Basic reading and math skills. Ability to work a flexible schedule. Excellent interpersonal and communication skills. Must be able to communicate clearly and effectively with all Hard Rockers and guests. Ability to understand and promulgate written memos, instructions, regulations. Training: All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention Cybersecurity Awareness for the Workplace General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction and Overview Title 31 SAR Incident Reporting Awareness Training* PCI Credit Card Fraud Prevention Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments * Working Conditions: Physical Demands How Often Environmental Conditions How Often Standing C Extreme Cold R Walking O Extreme Heat R Sitting O Temperature Changes R Lifting R Wet R Carrying R Humid R Pushing R Noise O Pulling R Vibration R Climbing R Hazards R Balancing C Atmospheric Conditions R Stooping C Cigarette Smoke O Kneeling C Crouching C Crawling R Reaching C Handling C Grasping C Feeling R Talking C Hearing C Repetitive Motions C Eye/Hand/Foot Coordination C C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _____ Little physical effort X Light work _____ Medium work _____ Heavy work _____ Very heavy w What's in it for you: Competitive Salary with annual performance reviews Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Access Perks and Childcare discounts Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally's Bet on You - We can't wait to meet you!

Posted 30+ days ago

Guest Service Representative-logo
Guest Service Representative
Nothing Bundt CakesClifton Park, NY
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, Saturdays and days leading to holidays, based on changing business demands. Compensation: $15.00 per hour Join Our Growing Family From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes. Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 30+ days ago

Guest Service Representative-logo
Guest Service Representative
Nothing Bundt CakesMaple Grove, MN
At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Join Our Growing Family From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes. Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 30+ days ago

Front Desk Associate-logo
Front Desk Associate
Planet Fitness Inc.Bradenton, FL
Who We Are: At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate: Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training. About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include: Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Resolve member concerns and escalate to a Manager as needed. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) More reasons to join Planet Fitness! Medical, Dental, and Vision Insurance Vacation/Sick Time/Holiday Pay Free Black Card Membership 401(K) and Roth Retirement Savings Plan Employee perks and discounts Engaging team-building competitions and social events About Your Qualifications: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Ability to pass a background check Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Guest Service Representative-logo
Guest Service Representative
Nothing Bundt CakesDallas, TX
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. HOURS OF OPERATION: Monday-Friday 9am-7pm Saturday 10am-6pm Sunday CLOSED Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including Monday-Friday 9am-4pm.

Posted 30+ days ago

Guest Service Representative-logo
Guest Service Representative
Nothing Bundt CakesAnn Arbor, MI
Benefits: Employee discounts Free uniforms Training & development Do you enjoy being creative and making things look beautiful? Are you an arts & crafts enthusiast who loves working with people? Do you get excited about making someone's celebration extra special? Can you juggle multiple tasks while maintaining attention to detail? As a Guest Service Representative at Nothing Bundt Cakes, you're more than just a team member - you're a celebration specialist! Perfect Fit For Creative individuals who enjoy decorating and making things pretty Those who thrive in a fast-paced, collaborative environment Customer service professionals who love working with people Detail-oriented individuals with the ability to multitask effectively Individuals with the ability to stand for extended periods and capable of lifting up to 25 pounds Service professionals willing and available to commit to some weekday and weekend shifts. A Day in the Life Start your day by creating beautiful decorations and memorable experiences for guests. Throughout your shift, you'll: Create memorable experiences for every guest who walks through our door Help customers choose the perfect cake and celebration add-ons Someone who has day shift availability Process orders efficiently while maintaining our high service standards Create stunning cake presentations and gift packages Keep our bakery looking beautiful and inviting Work with an amazing team to bring joy to our community The best part? Every day brings new celebrations and chances to make someone's day special! We'll Teach You Cake crafting and decoration techniques Our "Sweet Steps of Service" approach All about our delicious cake flavors and sizes Point-of-sale system operation Visual merchandising techniques Celebration solution expertise About Nothing Bundt Cakes At Nothing Bundt Cakes, we're all about bringing joy through handcrafted, delicious cakes made with love. Our values aren't just words on a wall - they're brought to life every day through the actions of our team members. Servant's Heart We put others first in everything we do - from supporting our teammates during busy times to participating in local fundraisers and ensuring every guest leaves with a perfect cake for their celebration. Spirit of a Champion We take pride in our work and help wherever needed. You'll find our bakers jumping in to help at the front counter during rush times, and team members constantly looking for ways to improve. Genuine Connections We build real relationships with our guests and each other. We're more than just a bakery - we're a family that celebrates together, supports each other's growth, and creates meaningful relationships. Open Communication We believe in transparent, honest dialogue at all levels. Through regular coaching sessions, one-on-ones, and our "see something, say something" culture, everyone's voice matters. Attention to Detail We treat every cake like it's being made for our own grandmother. From getting the perfect swirl to ensuring orders are exactly right, we take pride in the details that make each cake special. Bring the Joy We believe in spreading happiness, whether it's making someone's birthday extra special or bringing positive energy to community events. Even during challenging moments, we focus on lifting spirits and creating moments of delight. Do the Right Thing We empower our team to make decisions that put people first. Whether it's making an exception to policy for a grieving customer or taking accountability for mistakes, we always strive to do what's right, not what's easy. Why Join Nothing Bundt Cakes? Be a Part of a Fun, Team-Oriented Environment where we celebrate our successes and help each other out. Learn and Grow: This role is a great entry point into the world of baking, with room for growth within our team. Flexible & Consistent Scheduling to balance your work with life's other priorities. Employee Discounts on our delicious cakes. Competitive Hourly Rate $14-15/hour Ready to Join Our Team? Click "Apply Now" to start your journey with Nothing Bundt Cakes! Nothing Bundt Cakes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted 30+ days ago

Guest Service Representative-logo
Guest Service Representative
Nothing Bundt CakesBillings, MT
At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job.

Posted 30+ days ago

Guest Service Representative-logo
Guest Service Representative
Nothing Bundt CakesBakersfield, CA
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Posted 30+ days ago

Front Desk Associate-logo
Front Desk Associate
Nemacolin Woodlands ResortFarmington, PA
POSITION SUMMARY: Here at Nemacolin, our associates know to "Expect the Unexpected" - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. Nemacolin is in search of efficient, courteous and professional individuals that can provide excellent customer service while successfully transferring all incoming calls to the appropriate extensions. The Guest Service Agent will monitor and maintain all information requests and the morning wake-up calls register as well as be able to answer questions pertaining to facilities and activities; including directions. ESSENTIAL FUNCTIONS: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) Answer incoming calls quickly and efficiently using proper telephone etiquette. Transfer calls to the appropriate extensions. Complete daily morning wake-up calls and take requests for information via phone inquiries. Answer general reservation questions. Answer questions pertaining to resort outlet times, activities, and directions. Direct the needs of the guests to the appropriate departments. Screen all outgoing calls from the switchboard. Maintain updated guest messages to ensure the guest receives accurate messages. Other Job duties assigned. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: High school diploma or equivalent required. Candidate must have the ability to work a variety of shifts, including evenings, weekends, and holidays. Candidate must have the ability to speak English fluently. Must be available to work weekends and holidays. This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required. WHY WORK FOR NEMACOLIN? Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway. As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it! ASSOCIATE PERKS: What is in it for you? As a Nemacolin associate, you won't just have a bright future - you'll have a bright present! You are invited to join our warm, supportive community, where you'll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria. Attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental, and vision insurance. Long-term and short-term disability insurance Employee and educational assistance program Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort On-site uniform and dry-cleaning services Discounted meals during breaks in associate break areas Wisteria Associate Community- Wisteria is Nemacolin's way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you'll enjoy these exclusive amenities. Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests' expectations. Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs: Opportunities for advancement- At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles. Mentoring and coaching programs- As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way. (Keywords: Morgantown, Pennsylvania, Uniontown, Farmington, Confluence, Markleysburg, Pittsburgh, Lemont Furnace, Mount Pleasant, Washington, Greene County, Westmoreland, Fayette, Hotel, Hospitality, resort, Lodge, lodging, Assistant, personal, customer service, jobs near me)

Posted 1 week ago

Front Desk Associate-logo
Front Desk Associate
Stonebridge CompaniesWilsonville, OR
City, State: Wilsonville, Oregon Must have open availability The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash drawer balancing. Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. Know emergency procedures and how to respond. Never say a guest's room number out loud. Be knowledgeable of hotel promotions. Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is. Complete daily reports, audits correspondences etc. as required by your shift. Keep lobby and office area clean at all times, Set wake-up calls as dictated by your shift. Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. Take and confirm credit cards for validity and acceptability. Lock and secure area if leaving the front desk, even if it is for a moment! Create incident reports for guest injuries / issues when required. Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner. Take and record reservations with accuracy. Confirm as requested. Resolve guest complaints. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. EDUCATION AND EXPERIENCE REQUIREMENTS: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak English fluently. Ability to interpret and perform basic computer and POS system functions. WORK ENVIRONMENT: The work environment normally entails the following: Indoor work environment May be exposed to and use of cleaning chemicals throughout the shift Minimal to moderate noise levels consistent with hotel environment Top of Form PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: Stand more than 2/3 of the time Walk less than 1/3 of the time Sit less than 1/3 of the time Lift up to 15 lbs Push / pull up to 10 pounds Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Posted 30+ days ago

Night Auditor-logo
Night Auditor
Choice Hotels Int. Inc.Bothell, WA
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary $22.00 per hour The role of Night Audit Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. To provide exceptional guest service and utilize service brand behavior when completing the requirements of this position. Ensuring accurate and timely recording and reporting of all property receipts Following cash handling procedures as outlined by the accounting department Collecting payment at check out and provides change for guests as needed Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills Preparing all computer systems for the following day Ensuring accurate and timely backup of files / tapes are maintained on a daily basis Preparing, balances, posts, and distributes all necessary reports on a daily basis Interacting with all in a professional manner, assisting other departments with necessary information Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest Requirement/Skills Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment Experience in Opera system preferred Proficient in math with ability to make accurate mathematical calculations Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key calculator Strong verbal, written and interpersonal skills Works well independently or as part of a team Strong attention to detail Commitment to exceptional guest service Ability to maintain a positive and professional attitude when handling all situations Adhere to the policies and procedures of the hotel Must be available to work over night Ability to work a flexible schedule including , holidays, and weekends Working knowledge of computer and math skills. Physical Demands Ability to stand, stoop or bend for entire shift Ability to lift up to 20 pounds Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Posted 3 weeks ago

Guest Service Representative-logo
Guest Service Representative
Nothing Bundt CakesDaytona, FL
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Compensation: $11.00 - $15.00 per hour Join Our Growing Family From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes. Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 30+ days ago

Nothing Bundt Cakes logo
Guest Service Representative
Nothing Bundt CakesWake Forest, NC
Apply

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Job Description

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.

But it gets even better:

  • We close early so you can enjoy your evenings.
  • We offer flexible work schedules.
  • We're keeping it casual. T-shirts and sneakers are where it's at!
  • Cake discounts. Yummm!
  • You don't have to be 18 to work here, so students can join us.
  • This job is fun. It's literally a piece of cake!
  • This is a great place to make new friends!
  • You'll get trained. Not only on crafting cake, but on growing your career.
  • We love to celebrate and bring joy to the community.

Apply now. Joy is the job.