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Catering & Events Coordinator - Caribe Royale Orlando Hotel
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Job Description
Scope of Position
The Catering & Events Coordinator supports the planning, coordination, and execution of catered events and special functions to ensure exceptional guest experiences. This role serves as a liaison between clients, internal departments, and event staff, managing event details from initial inquiry through post-event follow-up.
Position Requirements
- Professional demeanor appropriate for a resort environment.
- Prior experience in Event Management at a resort property preferred.
- Proven organizational, interpersonal, and communication skills.
- Knowledge of the catering and events market is a plus.
- Detailed-oriented, quality, and resourceful with excellent verbal and written communication skills.
- Effective planning and organizational skills to implement multiple projects and meet deadlines.
- Ability to effectively deal with internal and external clients.
- Ability to operate a motor vehicle.
Responsibilities
- Assist in coordinating catering and event bookings, including weddings, corporate meetings, social events, and private functions.
- Serve as a point of contact for clients, responding to inquiries and providing event information in a timely and professional manner.
- Prepare and distribute event orders, contracts, BEOs (Banquet Event Orders), and invoices.
- Coordinate with internal departments such as Culinary, Banquets, Sales, Housekeeping, and AV to ensure seamless event execution.
- Support site visits, tastings, and client meetings.
- Track event details including guest counts, menus, timelines, room setups, and special requests.
- Ensure events are executed according to contract specifications and brand/service standards
- Assist with on-site event coordination as needed, including event setup and breakdown oversight.
- Maintain accurate records, files, and databases related to events and catering activities.
- Handle post-event follow-up, including billing accuracy and client feedback.
- Performs other duties assigned by management.
Education
- High School diploma or GED; minimal experience in event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Skills and Abilities
- Effectively adjust to changes in work tasks or environment.
- Develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
- Develop creative ideas about products and services.
- Identify and understand concerns and opportunities, using effective approaches for choosing a course of action or developing solutions.
- Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
Physical Requirements
- Able to work in a fast-paced environment.
- Continuously, sit at a desk for long periods in front of a computer screen.
- Intermittently twist to reach equipment or supplies surrounding the desk.
- Use telephone and computer keyboard daily.
- Occasionally lift and carry items weighing up to 50 pounds
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