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Resorts World NYCJamaica, New York
Job Description The Hotel Operations Floor Manager is responsible for assisting in overseeing the Front Office and Housekeeping departments. Their responsibilities include the training, scheduling, and delegation of tasks for these respective divisions while ensuring prompt and friendly guest service and satisfaction. Essential Duties Support the hotel operation by responding to the needs of the Front Office and Housekeeping departments. Provide open communication to guests from pre-arrival to post-stay survey. Ensure that Front Office and Housekeeping employees’ behaviors align with RWNYC & Hyatt’s core values. Collaborate with all other stakeholders, including fellow other operational leaders to ensure the success of the hotel. Supervise employees within Front Office and Housekeeping divisions. Create a detailed checklist for each position to make sure all duties/functions are being accomplished during an associate’s shift. Maintain guest room inventory Ensure all operations and cash handling are done per policies and procedures Maintain information on prices, rates, specials, packages, programs, etc. Analyze, investigate, and resolve guest complaints Ensures proper staffing levels for customer service goals Maintain a regularly scheduled cleaning program for guest rooms and hallways, public spaces and back of the house as well as periodic special projects such as floor care, deep cleaning, mattress flipping. Maintain required par levels for all housekeeping supplies and amenities per the hotels established purchasing guidelines. Conduct ongoing inspection of guest rooms and public spaces to ensure cleanliness standards are being met. Perform any other job-related duties as assigned. Job Requirements To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical and Mental Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of sitting and/or standing/walking. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Work Environment: The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property. Qualifications Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations. Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission Bachelor’s Degree AND two (2) years’ experience in a Supervisory position. OR Four (4) years’ experience in a management position OR Two (2) years’ experience in a Supervisory position within Resorts World Six (6) years related work experience in Hotel Front Office or Housekeeping. Ability to work in a fast-paced environment. Service-oriented demeanor with professional presentation skills. Must be high energy, motivational, articulate, and effective in providing exceptional customer service. Must be proficient in Microsoft Word and Excel. Must have excellent organizational, interpersonal, and administrative skills. Must have flexible work availability, including mornings, evenings, weekends, and holidays.

Posted 2 days ago

PM Hotel Group logo
PM Hotel GroupWarrenton, VA
What You'll Do: For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, you help create guest experiences that are enjoyable and comfortable. As a Room Attendant, you'll be doing a lot of things around here (boredom won't be an issue). Here are a few of the tasks that will keep you busy on a daily basis: Clean, dust, polish and vacuum to make sure guest rooms and bathrooms meet hotel standards. Change linens, make beds, and leave the bathroom sparkling. Restock all guest room supplies, like soap, shampoo, and coffee. Organize your linen closet, restock your cart, and get ready for the next day, before your shift ends each day. Greet guests that you encounter during your shift with a friendly smile. Where You've Been: We're looking for someone with at least one month of related experience. But most importantly you must have a passion for customer service and be able to work with others seamlessly. This means you have no problem collaborating within a diverse team dynamic and working calmly under pressure. This job is high energy and anything but dull! When You're Here: This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Posted 2 weeks ago

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Hilton Garden Inn Lincoln Downtown/HaymarketLincoln, Nebraska
As we continue to grow our business we expect to bring on additional personnel in LHG to promote that growth. We have identified leaders in the markets we serve which will add to our ability to meet our mission objectives. Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis and complete all necessary reports. -Holiday Double Pay available immediately -Hilton Team Member Travel Program available immediately Job Responsibilities: Perform all audit procedures as set forth by the Hotel and company, on a daily basis. Verify the status of all wake-up call requests and ensure they are properly handled. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the 'A' shift and reset day's business. Act as a Guest Service representative and manager on duty during the nighttime hours. Act as PBX operator during the audit shift. Attend and actively participate in all front office meetings. Participate in all training and cross training programs. Take the initiative to greet guests in a friendly and warm manner. Other duties as assigned. Job Skills: Understand and use math concepts in order to design a financial or economic system. Work math problems quickly and accurately. Understand and use computers and related equipment. Speak and write clearly to report financial information. Job Qualifications: Education HS Diploma or equivalent We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 1 week ago

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Hotel Indigo Dallas DowntownDallas, Texas
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests. Benefits Health, dental and vision insurance (full-time employees) Paid Time Off (full-time and part-time employees) 401K plan with company match (full-time and part-time employees) Hotel discounts (full-time and part-time employees) Paid holidays (full-time employees) Responsibilities Load housekeeping carts with all necessary supplies Strip all beds in checked-out rooms and drop all dirty linens to the laundry before any cleaning is done Obtain executive housekeeper’s signature on his/her work assignment sheet Vacuum, sweep, dust, and clean rooms to hotel standards Inspect room for safety hazards & for the operating conditions of equipment Check for damaged linens Report lost and found articles and maintenance problems to a supervisor Prepare rooms for guest arrivals and respond to special guest requests Record room status on work assignment sheets Other duties as assigned Qualifications Previous housekeeping experience required Attention to detail Previous customer service experience Ability and flexibility to work weekends and holidays SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 1 week ago

VP Management logo
VP ManagementChristiansburg, Virginia
Job Summary: We are currently seeking a highly motivated and experienced Director of Sales for our hotel in Christiansburg, VA. The ideal candidate will be responsible for overseeing all sales activities and initiatives to achieve revenue goals and maximize profitability for the property. As a Director of Sales, you will play a critical role in driving business and building relationships within the hospitality and restaurant industry. Compensation & Benefits: As a Director of Sales for our hotel, you will receive a competitive salary and chance to advance within our organization. Responsibilities: • Develop and implement sales strategies to meet and exceed revenue goals for the property • Actively prospect and develop new business relationships within the local and regional markets • Maintain and nurture relationships with existing clients to drive repeat business and maximize revenue • Collaborate with revenue management and marketing teams to create packages and promotions to increase sales • Conduct sales presentations and negotiate contracts with potential clients • Manage and lead the sales team to ensure they are meeting and exceeding goals • Prepare and analyze sales reports to track progress and identify areas for improvement • Attend industry conferences and events to network and stay updated on industry trends • Ensure the highest level of customer satisfaction by providing exceptional service to all clients • Monitor and stay within the sales budget and set performance goals for the team Requirements: • Bachelor's degree in hospitality management, business, or a related field preferred • Minimum of 3-5 years of experience in a sales leadership role within the hospitality or restaurant industry • Proven track record of meeting and exceeding sales goals • Excellent communication, negotiation, and interpersonal skills • Strong leadership abilities with experience in managing a sales team • Knowledge of the local market and industry trends • Proficient in Microsoft Office and industry-specific sales software • Availability to travel for industry events and conferences as needed EEOC statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Posted 30+ days ago

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Woodbury CorporationLincoln, Nebraska
Benefits: 401(k) matching Employee discounts Paid time off Summary of Duties and Responsibilities/Essential Functions: Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation . Trains and manages front-of-the-house Bistro presentation staff; estimates food and beverage consumption and purchases supplies as needed; standardizes production recipes to ensure consistent quality; establishes presentation techniques and quality standards; ensures proper equipment operation/maintenance; ensures proper safety and sanitation; helps prepare meals as needed; has responsibility for hiring, discipline, and performance management of subordinate staff; maximizes sales and revenue for food and beverage operations; performs other related duties as assigned. Physical Demands While performing the duties of this job, the associate is regularly required to walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The associate frequently is required to reach with hands and arms. The associate is occasionally required to stand, climb or balance, stoop, kneel, crouch or crawl, push, pull, reach, handle or grip items. Associate may be required to stand for lengthy periods of time. The associate must regularly lift and/or move up to 50 pounds. Must be available to work days, nights and weekend shifts for the demand of the hotel. Specific vision abilities required by this job include close vision, distance vision, reasonable color vision, peripheral vision, depth perception, and the ability to adjust focus. Minimum Qualifications Completion of a culinary and liquor handling, previous F&B Management experiences. Performance Expectations Maintains an attitude focused on satisfying guests whether or not it is “our job.” Personally demonstrates a commitment to guest service by responding promptly to guests’ needs with an interest and concern in satisfying every guest. Stays aware of safety requirements and works in an accident-free manner. Compensation: $16.00 per hour Hi. We are glad you are here and interested in employment with us. Woodbury Corporation is a very unique and diverse organization with a remarkable history of 100+ years of service and growth. If you’re interested in a career with a strong company driven by integrity, check out the various career opportunities we have available.

Posted 4 days ago

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Steamboat Ski ResortSteamboat Springs, Colorado
Year Round Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU? Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees* Discounted skiing and riding for friends and family of eligible employees* Vacation and Sick Time policies for eligible employees* to rest, relax and recharge Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees. Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health. 401(k) plan with generous company match Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education Paid parental leave of up to 6 weeks for eligible employees* Free regional bus pass *Click HERE for more information on our employee benefits! For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood . To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. Position Summary The Steamboat Grand Hotel is seeking a dynamic General Manager to lead our iconic 182-key property, which includes hotel rooms, condominiums, and penthouses spanning 400,000 square feet. With 17,000 square feet of conference and event space, this role offers a rare opportunity to oversee a multifaceted hospitality operation in one of Colorado’s premier mountain destinations. As General Manager, you will oversee all aspects of hotel operations, including employee engagement, staff leadership, financial performance, guest satisfaction, and strategic planning. You’ll champion a culture of accountability, respect, and empowerment while driving operational excellence and enhancing the guest experience. A pdf and word document of your resume and cover letter if required with online application. What You’ll Do: Lead with Vision : Inspire a culture of accountability, respect, and empowerment across all departments. Drive Operational Excellence : Oversee daily operations including front desk, bell/valet, housekeeping, food & beverage, engineering, and conference services. Manage Talent : Hire, train, and evaluate staff to build a high-performing, guest-focused team. Own the Numbers : Develop budgets, manage costs, and ensure financial health and profitability. Elevate the Experience : Implement strategies to enhance guest satisfaction, (NPS score) and uphold our reputation for excellence. Engage with Community : Attend HOA board meetings, enforce community regulations, and contribute to capital planning and long-term project development at the property. What We’re Looking For: Proven leadership experience in hospitality management, preferably in a full service or resort environment. Strong financial acumen and operational expertise. Exceptional interpersonal, communication, and problem-solving skills. Ability to thrive under pressure and adapt to evolving challenges. Bachelor’s degree in hospitality management or related field (preferred). Essential Duties: Provide daily leadership and direction to department heads. Promote a positive work environment focused on performance, recognition, and employee satisfaction. Monitor and improve key performance indicators including NPS and guest satisfaction scores. Collaborate with revenue management and brand strategy teams to optimize business performance. Conduct regular property walks and ensure operational readiness. Resolve guest issues promptly and professionally. Support staff engagement programs and succession planning. Act as a hands-on leader, stepping into operational roles as needed. Stay informed on group sales leads and contracts. Ensure compliance with company policies and regulatory requirements. Required Qualifications: Ability to read, write, speak, and understand the English language to communicate with management and staff--being persuasive, clear, and to the point. Written communication skills to be concise, well organized, complete, clear, and understandable to formulate complex reports and communicate with the public, staff, corporate offices, and owners. Proficient in business management software applications including Word, Excel, Outlook, PowerPoint, etc. Must have valid driver’s license without limitations or restrictions and meet company’s insurability standards Employment for this job is contingent upon the successful completion of a background check Communicate clearly in English, both verbal / non-verbal, and written Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements Education Requirements Bachelor’s degree in business, hospitality or related field or equivalent work experience The base salary range below represents the low and high end of the Steamboat Ski and Resort Corporation salary range for this position. Actual salaries will vary and may be above or below the range based on a range of factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski and Resort Corporation total compensation package for employees. Other rewards may include short-term and long-term incentives. Steamboat Resort salary range: $107,000 - $125,000 per year Physical Requirements Must be a minimum 18 years of age Must be able to lift up to 25lbs. Must be able to sit or stand at a desk, type and answer calls for long periods of time Ability to walk on varying surface conditions, including uneven or slick. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery. WORKING CONDITIONS Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise : The noise level in the work place is usually moderate. This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications. This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause. Employment with Steamboat Ski and Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice. This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado. Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.

Posted 5 days ago

PM Hotel Group logo
PM Hotel GroupPortland, OR
Job Summary Supervise banquet staff in the completion of assigned functions and set-up, as well as oversee the service and break-down functions in a safe manner. Summary of Essential Job Functions Check server and house-person Banquet Event Orders to ensure that all information is accurate. Check room set-up to see that Banquet Event Order directions are completely followed. Ensure that all public areas are neat and clean. Make contact with group representatives. Explain how to make contact if needed throughout the function. Communicate all Banquet Event Order changes to catering or convention services office and affected departments. Coordinate with banquet staff set-ups, changes and time schedules for all functions. Verify staffing levels for the next day's functions. Adjust schedules accordingly through the addition or cancellation of servers, bartenders, and/or housepersons. Operate as a banquet server when needed; setting up, greeting and serving the guest, and breaking down the function. Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean. Post all banquet checks at end of the day and turn in to night audit. Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. Oversee staff to ensure that proper liquor controls are in use. Oversee any cash handling staff to ensure that PM Hotel Group's cash handling policies and procedures are adhered to. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Posted 1 week ago

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CSM CorporationNaples, FL
Learns and demonstrates the ability to maintain property assets. Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures. Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property. Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service. Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance. Personally sets a strong example for other associate through exceptional guest service. Assesses and evaluates property assets through preventative maintenance. Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions. Works with the Chief Engineer to learn, understand and execute on all engineering SOP's. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department. Drives carts, bobcats, and ice surfacing machines. Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Uses personal protective equipment when needed. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures. Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer. Adheres to CSM attendance policy, general work rules and department procedures. Attends all required department and hotel meetings. Competencies/Skills Required: 2+ years of maintenance experience is preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Education: High School diploma or GED required. CPO, and appliance repair certification is desired, or the ability to obtain certification based on property needs. Must have a current and valid drivers' license with safe driving record. Physical Requirements: Ability to push, pull, and lift up to 100 pounds on a regular basis throughout shift. CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.

Posted 30+ days ago

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Aramark Corp.High Point, NC
Job Description It's time for a sweeping change to your career so that you can pursue what matters to you! At Aramark, making sure we provide clean environments is something in which we take pride and is a skill set that can help take you further in your career. As a professional Housekeeper on our team, you'll take pride in cleaning and maintaining the cleanliness of our locations to help keep our guests happy and healthy. Integrity and attention to detail are also two must-have tools that you keep in your cleaning case. By helping us create clean, safe, and orderly environments for our guests, you'll pave the way to more opportunities for yourself at Aramark! Job Responsibilities Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Is adaptable to customer needs. Maintains all assigned ancillary and department areas and corridors in a clean neat and sanitary manner, to protect safety and health of others and in compliance with accurate preventative maintenance procedures as outlined in department policy. Inspects and uses judgment in determining which cleaning techniques outlined in orientation guidelines to follow. Demonstrates efficient and safe use of housekeeping equipment and solutions as observed by supervisor. May disinfect and sterilize equipment and supplies, using germicides and sterilizing equipment. Diligently employs universal precautions when disposing of trash and bio-hazardous materials. Keeps cart properly stocked with equipment and cleaning supplies; ensures all chemicals are accurately labeled, and all equipment is in good working condition. Promotes effective interpersonal and interdisciplinary relationships, maintains professional conduct at all times. Assists in improving productivity and efficient operations of the department. Demonstrates commitment to professional growth and competence by adherence to component and departmental training commitments. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Past cleaning experience preferred Attention to detail Ability to communicate effectively with clients, senior management, and Aramark support staff Ability to respond effectively to changing demands This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Posted 3 weeks ago

Rivers Casino logo
Rivers CasinoPhiladelphia, PA
Summary: Manager Hotel operations is responsible for the success of the Front Desk, Housekeeping, Night Audit and provides assistance with Revenue Management. Provides guidance, leadership and ensures guest satisfaction and quality standards are met to achieve a friendly atmosphere of superior guest service, product quality and safety. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: Smile, display energy and open body language Proactively greet team members and guests, initiating interaction to provide service Always use a positive parting remark to end the conversation Essential Job Functions: Delivers outstanding guest service and financial performance. Delegates authority and assigns responsibility to all Team Members; supervises work activities of all Team Members. Observes performance and encourages improvement. Understands Team Member positions well enough to perform duties in Team Member's absence. Acts as manager on duty for the hotel and manages all front office operations. Works with the Director of Hotel Operations and Director of Sales to generate new business ideas to increase sales, set up rate codes and input rooming lists. Communicates effectively both verbally and in writing to provide clear direction to staff. Ensures staff receive proper training for each position, including safety training and standard operating procedures. Checks the appearance of all employees to ensure compliance with standards of appearance. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Demonstrates and maintains personal proficiency in hotel and revenue management systems. Analyzes data and compiles reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Monitors cost controls for each department on a regular basis Audits daily reports and processes monthly reports Assists in inspecting guests' rooms, public access areas, and outside grounds for cleanliness and appearance Complies with quality assurance expectations, standards and hotel rating guidelines. Answers guests' complaints and resolves problems to maintain Guest Satisfaction Maintains a positive, cooperative work environment between staff and management. Establishes and maintains adequate supplies for efficient operation of department Assists in all functions of the guest arrivals and departures. In the event of dissatisfaction, negotiates compromise, which may include authorizing revenue allowances. Administers guest payment policies and looks for errors from the shifts Promptly answers the telephone using a positive and clear voice. Inputs messages into the computer. Retrieves messages and communicates the content to the guest Monitors reservations and supervises same day selling procedures to maximize room revenue and control property occupancy. Retrieves mail, small packages, and facsimiles for guests as requested. Monitors and assists in the flow of traffic entering and exiting both Rivers Casino and The Hotel. Works with Risk Management on guest claims and adjustments. Ensures all guest luggage is in the guests' rooms in a timely manner and/ or checked/stored until room is available. Works with the Executive Housekeeper on high volume days to ensure smooth check in/out procedures. Remains professional, calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other Team Members. Makes decisions and acts based on previous experience and good judgment, sometimes revising approaches to accommodate unusual situations. Authorizes revenue allowances to remedy problems only after other alternative solutions have been offered. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix Performs any other job related duties as assigned Qualifications: A college degree or other relevant work and/or educational equivalent preferred. A minimum of 3 years of relevant experience as a hotel operations leader or hospitality leader preferred. Demonstrates and maintains proficiency in hotel and revenue management systems Strong desire to take accountability and have their performance measured on contribution to business results Business intelligence, stays current and understands how what happens in the world affects us, our marketplace and our competition Must possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and Team Members. Must be able to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment. Must possess strong leadership, prioritization, and planning skills, demonstrating the ability to handle and prioritize multiple tasks. Must maintain a thorough knowledge and understanding of PMS, CRM, Player tracking, analysis, financial tracking, regulatory systems, state regulations and company policies. Must have experience resolving problems decisively and timely, and adapting to changes as well as experience determining when senior leadership assistance is necessary for problem solving. Must be able to be constantly exposed to environmental factors, including, but not limited to second hand smoke and excessive noise. Must be able to traverse from area to area within the operating areas to respond to and assist other Team Members. Must be able to learn and retain knowledge of computer systems and software (including, but not limited to Microsoft Office, Google Suite, PMS, player tracking/ casino management software, Financial Data), procedures and regulatory requirements. Must be able to utilize a point of sale system, handle cash and other financial transactions quickly and accurately. Ability to communicate with Team members and guests Ability to be a TEAM player Must be able to work flexible shifts including nights, weekends, and holidays. Physical and Mental Demands: Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms. Must occasionally move and lift up to 50 pounds. Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire work day. Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions. Ability to successfully fulfill the pre-employment process Ability to obtain and maintain all necessary licensing

Posted 30+ days ago

PM Hotel Group logo
PM Hotel GroupLeesburg, VA
What You'll Do: Here are some of the tasks you'll be responsible for daily: Performing routine inspections, maintenance, and repairs on various systems, including HVAC, plumbing, electrical, and mechanical equipment. Following a schedule to prevent equipment failures and ensure systems are running efficiently. Responding to emergencies such as power outages, plumbing leaks, and equipment failures. Addressing guest requests and assisting staff with maintenance needs. Maintaining accurate records of maintenance activities, repairs, and inspections. Ensuring all maintenance work is performed safely and in compliance with relevant regulations. Working with other departments, such as housekeeping and security, to ensure a smooth and efficient hotel operation. Minimum Requirements: Knowledge of electrical, plumbing, HVAC, and mechanical systems. Ability to diagnose and resolve issues effectively. Ability to communicate clearly with guests, staff, and other departments. Ability to prioritize tasks and manage time effectively. Ability to lift, carry, push, and pull objects, up to 100lbs When You're Here: Be prepared to accommodate varying schedules including nights, weekends, and holidays This position will require moving for 90% of the time sometimes in varying temperatures and 10% sedentary. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. We offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company

Posted 30+ days ago

Towne Park Ltd. logo
Towne Park Ltd.Gainesville, FL
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $15 per hour. Work Schedule: The work schedule for this position is 8a-6p. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Traffic Coordinator is responsible for efficiently directing vehicular traffic in designated areas as directed while providing exceptional hospitality services. The Traffic Coordinator is also responsible, as directed, for properly issuing valet parking tickets to patients/guests while following the mystery shop standards with each arrival. The Traffic Coordinator, when required, is also responsible for upholding sites management teams parking policy and procedures and when required, is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Directs vehicular traffic while providing attentive, friendly service to all patients/guests. Assists marketing department with the marketing efforts targeted to exciting clients. Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.-25% Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome guests to the location. Uses proper Towne Park phone etiquette.-25% Assists guests with directions and all other inquiries. Stands while serving guests. Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Collects data in accordance with parking operations, if applicable.-25% Obtains information about daily events and rates to be charged. Maintains claim checks and guest folio archives. Runs at top speed to park and retrieve vehicles and drives slowly and cautiously. Other duties as assigned.-25% The total amount of time for all functions of the job - 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must be at least 18 years of age Work Experience: one to three months related experience and/or training; OR equivalent combination of education and experience if no HS Diploma or GED Knowledge: Knowledge of traffic and valet procedures Skills: Must be able to read and write standard English language Must be able to read and comprehend simple instructions, short correspondence and memos Must be able to write simple correspondence Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume and distance Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Customer service experience preferred Register/Computer experience preferred Must be able to drive manual transmission and perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.

Posted 30+ days ago

C logo
CSM CorporationLansing, MI
Chief Engineer - Hotel Operations Are you a hands-on leader with a passion for keeping things running smoothly behind the scenes? We're looking for a results-driven Chief Engineer to lead our hotel's engineering and maintenance operations. This pivotal role combines operational excellence, team leadership, and financial acumen to protect assets, exceed guest expectations, and drive bottom-line performance. What You'll Do Oversee all engineering operations, ensuring the hotel is safe, functional, and visually appealing at all times. Lead, train, and develop a high-performing engineering team focused on quality, service, and efficiency. Champion preventative maintenance programs, routine inspections, and guest service recovery efforts. Evaluate, troubleshoot, and resolve issues with equipment and systems-ensuring functionality, longevity, and cost-effective repairs. Manage capital projects and procurement within budget guidelines while identifying cost-saving opportunities. Monitor payroll and labor costs to ensure efficient scheduling and staffing. Enforce safety protocols and maintain a clean, compliant work environment per brand, local, state, and federal standards. Collaborate with all departments to quickly resolve maintenance-related concerns and deliver exceptional guest service. Serve as a role model for adherence to company and brand standards, while mentoring team members and identifying training needs. Maintain awareness of and respond to emergency situations calmly and effectively. What We're Looking For 3-5+ years of engineering or maintenance experience, preferably within the hotel or hospitality industry Proven ability to lead teams, juggle multiple priorities, and thrive in a fast-paced environment Technical expertise across HVAC, plumbing, electrical systems, and building operations Strong organizational skills, attention to detail, and creative problem-solving ability Excellent communication and interpersonal skills across all levels of an organization A proactive, safety-first mindset with a passion for guest satisfaction Education & Certifications High school diploma or GED required; college degree or equivalent experience preferred CPO, HVAC, boiler, or ServeSafe certifications strongly preferred (or ability to obtain based on company policy) Valid driver's license and clean driving record required Physical Requirements Must be able to regularly lift, push, or pull up to 100 lbs throughout your shift Comfortable working in an active, physically demanding environment CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.

Posted 3 weeks ago

Sonesta logo
SonestaSonesta ES Suites Gardens New York, NY
Job Description Summary The Engineer performs general maintenance work to ensure hotel physical plant quality and safety standards are achieved and maintained. The Engineer takes care of the building, equipment and grounds of the hotel. This position will perform maintenance and repairs, and preventative maintenance, to all areas of the hotel. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Take responsibility for and inform management of hazardous situations, emergencies or threats to the security of guests, associates or hotel assets. Complete work orders such as replacing ceiling titles, filters, light bulbs, patching vinyl, painting, repairs to pipe lines, toilets, sinks, kitchen and laundry equipment, etc. Perform preventative maintenance duties as assigned. Monitor efficiency of equipment and electrical systems such as air conditioning controls, guests entrance/access doors, television sets, and lighting systems; make minor repairs and/or replacements to ensure proper operation and maximum efficiency. Refurbish furniture and fixtures such as cabinets, tables, chairs, doors, windows, counters. Paint and finish furniture and fixtures in guest rooms, if needed. Maintain the safety and cleanliness of exterior of the facility, grounds, pool and exercise/sport facilities (including property signs, lighting and snow removal). Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc. Maintain front entrance area, parking lot, and street entrance in a clean and presentable manner. Ensure that assigned equipment is prepared and operational for the following day's work. Perform maintenance and repair work on the interior and exterior of buildings, hotels rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool (if applicable), etc. Perform preventive maintenance as outlined in the PM Works program. May include and is not limited to: Inspect building, furniture, bathrooms, guest rooms, and all equipment to ensure it is functioning properly and efficiently, read and record mechanical and other meters to ensure effective energy management, and maintain inspection log and records of scheduled work and repairs. Promote teamwork and quality service through daily communication and coordination with other departments. Comply with federal, state and local laws regarding health, and safety services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience. Previous background from the extended stay industry or apartment building maintenance preferred. Knowledge of basic plumbing, carpentry, electricity, and equipment mechanics. Ability to speak, read, and write fluent English; other languages beneficial. Reading and writing abilities are required in order to receive instructions for the day and/or to read equipment manuals including safety information. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances. Problem solving, reasoning, motivating, organizational and training abilities. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Frequently handling objects and equipment to maintain the facility. Will be required to regularly use commercial chemicals Carrying, lifting or pulling items weighing up to 75 pounds. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Hourly Compensation Rate: $34.00 - $37.75. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Posted 2 weeks ago

S logo
Stanford Hotel GroupHerndon, VA
JOB DUTIES Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. Check departing guests out of the hotel as per hotel procedures. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. Resolve guest problems and complaints. Sell guest rooms, food & beverage outlets and seasonal hotel promotions. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift. Post charges to individual room or master account. Complete tasks on daily checklist. Communicate with other hotel departments to maintain a high level of guest satisfaction. Adhere to guest safe deposit box procedures. Adhere to policies regarding handling of employee's cash bank. Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed. Sell Honors Program to guests. Process mail, messages, faxes and packages. Assist with Guest Service as needed. Responsible for knowledge of groups and functions in the Hotel on a daily basis. Notify management of any pertinent information related to shift activities. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction. Be a Team Player and encourage the teamwork attitude among staff. Attends department and inter-departmental meetings. Notify management of any pertinent information related to shift activities. Be knowledgeable in all hotel emergency procedures. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner. Ensures total guest satisfaction. Follow supervisor's instructions and performs other duties as directed or assigned. The Hilton Washington Dulles is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to lisa.pisone@dulleshilton.com or call 703-834-1981 to let us know the nature of your request.

Posted 30+ days ago

Concord Hospitality logo
Concord HospitalityWauwatosa, WI
Your Path Begins Here At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood. Renaissance Milwaukee West, a new AAA Four Diamond premium distinctive hotel is seeking an energized and curious minded Front Desk Agent with a passion to serve others! The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It's that culture that has built the outstanding team and has made us the successful company we are today. Full-Time and Part-Time Opportunities! Here are some of the great benefits of working with us: Competitive Pay Same-Day Pay Option Hotel Discounts Worldwide 401(k) with company contribution - free money! Exclusive discounts on concert tickets, theme park passes, rental cars, and more Verizon wireless discount Free parking in structure and easy access to public transportation Associate discount on food and beverage Clean and secure locker room for personal belongings Deeply discounted dry cleaning services Personal and professional developmental opportunities; classroom training, online training, and educational assistance program Additionally, full-time ambassadors are also eligible for the following: Generous Paid Time Off 7 Paid Holidays Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs Flexible Spending Account Group life insurance (provided by the company) Short-term disability insurance (provided by the company) Voluntary supplemental life insurance and long-term disability insurance Role Summary: Assist guests efficiently, courteously, and professionally in all reception functions while maintaining high standards of service and hospitality. Responsibilities: Proactively greet and assist guests, providing the highest quality of service at all times. Check guests in and out efficiently and in a friendly manner. Promptly and effectively respond to guest requests and concerns. Post guest charges, compute guest bill, and collect payment in accordance with established procedures. Handle guest mail and messages per established procedures. Understand and communicate various rewards programs, packages, and specials available to guests. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability. Handle safe deposits by guests per established procedures. Assist in ensuring lobby and desk area remain clean. Have a thorough knowledge of emergency and security procedures. Open and close shift; make cash drops. Ensure all credit cards, cash, and change funds are balanced throughout each shift. Communicate with incoming staff and management by logging pertinent information in the pass on log. Other duties as required. Desired Skills and Experience: Prior experience in a front desk position, preferably in a full-service hotel. Marriott experience a plus. Flexible availability is required. Compensation: The starting hourly pay for this position is $14.00. Why Concord? Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Posted 2 weeks ago

Noble House Hotels and Resorts logo
Noble House Hotels and ResortsSeattle, WA
Description WE ARE: The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury. A part of Noble House Hotels and Resorts-a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences. OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun. The Edgewater is an independent boutique, one of a kind, 223 room iconic hotel with 11,000 sq ft of meeting space. The Rooms Controller plays a critical role in maximizing guest satisfaction, revenue, and operational efficiency by managing the hotel's room inventory, assignments, and special requests. This position ensures that guest preferences, VIP accommodations, and group blocks are accurately managed and communicated to all relevant departments. The Rooms Controller acts as the liaison between Reservations, Front Desk, Housekeeping, Sales, and Revenue to ensure smooth operations and a seamless guest experience. Key Responsibilities: Guest Experience & Service Review all daily arrivals to ensure accuracy in reservations, special requests, VIP status, and room assignments. Coordinate all VIP arrivals, amenities, and special arrangements, ensuring preferences are met or exceeded. Handle pre-arrival communication for VIPs and special requests. Support the Front Desk team with guest challenges related to room assignments. Inventory, Groups & Revenue Management Monitor daily room availability and manage out-of-order or out-of-service rooms. Collaborate with Revenue Management to maximize occupancy and room revenue. Coordinate all group and catering rooming lists, ensuring accuracy and timely updates. Oversee group room blocks and release unused inventory as needed. Reservations & Communication Answer and respond promptly to all reservations-related emails, making necessary adjustments in the system. Maintain an open line of communication with the Front Office, Sales, Housekeeping, and Revenue departments to ensure alignment on room status, VIPs, and group needs. Operational Coordination Act as the communication hub between Reservations, Front Desk, Housekeeping, and Sales to align room status and availability. Work closely with Housekeeping to prioritize room cleaning and turnarounds based on arrivals and occupancy. Maintain accurate records of room moves, upgrades, and guest requests. Administration & Reporting Generate and distribute arrival, departure, and in-house guest reports to relevant departments. Assist with preparation of daily VIP, special request, and group arrival lists. Track and report on room assignment efficiency, guest preferences, and operational challenges. We've got you covered… Our team members are our most important asset and that's reflected in our benefits. The Edgewater Hotel is proud to offer a variety of benefits to support team members and their families, including: Medical/Dental/Vision/EAP Supplemental benefits to select such as Short-Term Disability, Life Insurance, ADD and Pet Insurance 401k plan, with matching Vacation, Sick and Personal Time Onsite parking, $35/month Commuter Reimbursement Program - For transportation to and from work using public transportation, and with receipts submitted, we will pay up to $75 each month or 50% of the cost of a monthly ORCA pass, whichever is greater. Complimentary meal Complimentary dry cleaning for work related clothing NHHR discounts Career growth opportunities On Demand pay RATE OF PAY: $30/HR Requirements: You own this if you have… Previous experience in Front Office, Reservations, or related hotel operations role preferred. Strong organizational skills with high attention to detail. Excellent communication and coordination abilities across multiple departments. Proficiency with hotel property management systems (PMS), preferably Opera or equivalent. Ability to multitask in a fast-paced, guest-focused environment. Flexibility to work varying shifts, including weekends and holidays. Core Competencies Guest-focused mindset with a commitment to service excellence. Strong problem-solving and decision-making skills. Team player with the ability to collaborate across departments. Analytical thinker with a proactive approach to anticipating challenges. Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Posted 4 days ago

Buffalo Lodging Associates logo
Buffalo Lodging AssociatesBillerica, MA
Our Hampton Inn Boston Bedford Burlington located at 25 Middlesex Turnpike, Billerica, MA is seeking a Full-Time Breakfast Attendant to join their team! This position is responsible for helping to achieve ongoing guest satisfaction by maintaining the cleanliness and general appearance of public areas and corridors of the hotel during the overnight shifts. This position requires open availability (including weekends and holidays) and reliable transportation. The hours for this position are 5AM-12PM. Hampton Inn Boston Bedford Burlington is one of the 50 hotels owned and managed by the award winning hotel management company, Buffalo Lodging Associates. Come join our amazing team! Principal Responsibilities: Set up and maintain the breakfast buffet in an attractive and abundant looking organized clean and standardized presentation according to brand and company standards. Prepare foods such as cut fruit, coffee and juices. Stocks coffee, juice and Milk container. Set out cold food such as sweet rolls, muffins and cereal for self service. Warm and set out hot foods such as hash browns, egg and meat products, etc. Set up serving dishes, utensils, cups and other paper/china products. Maintain cleanliness of breakfast area and kitchen during and after breakfast hours. Take inventory of food, beverages and other supplies needed for each day. Organize and put away food orders. Job Duties: Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests. Approach all encounters with guests and employees in a friendly service-oriented manner. Monitors own work to ensure quality. Periodically restock self service food and supplies as needed. Wash china, flatware and serving equipment and return it to storage. Clears and cleans tables as they are vacated, wipes up spills, sweeps, mops and vacuums kitchen and dining areas. Removes trash. Comply with health department rules and regulations with respect to handling, preparing and storing food. Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Responsible for any assigned keys and for following key control policies. Is consistently at work and on time. Is able to meet the demands of the industry and meet hotel needs, which may require holidays and weekends. Able to work early morning shifts for the entirety of the breakfast service , typically 5:30 AM to 12PM. Complete any other tasks requested by management. Qualifications & Expectations: High School diploma or equivalent is preferred. Should have basic knowledge of food and beverage preparation. Come to shift dressed in company provided uniform, and on time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop kneel, crouch or crawl and taste or smell. The employee must regularly lift and or move up to 25lbs, occasionally lift or move up to 50lbs. Specific vision abilities required by this job include peripheral vision and depth perception. What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts - for You, Your Friends and Family Wellness Programs Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program Disclaimer: The above is intended to describe the general contents of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Posted 30+ days ago

PM Hotel Group logo
PM Hotel GroupJacksonville, FL
What You'll Do: For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. The Floor Inspector is responsible for making sure the team is transforming each room into a tidy, cozy, haven. You will ensure that room attendants are equipped to deliver the perfect in-room experience for our guests and anticipate needs beyond the checklist. On a daily basis some tasks you will complete are: Serving as team leads for the entire housekeeping staff including assigning and reviewing work. Overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms and interacting with hotel guests in a polite and positive manner. Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards. Keeping purchasing costs and labor expenses in check. Where You've Been: We're looking for someone with at least one to three years of related experience and a High School diploma or equivalent. But most importantly you must be a people person. We will be looking to you to lead by example in an effort to create a positive team culture. If you don't have a passion for customer service, this isn't the job for you. When You're Here: This position is far from sedentary. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Posted 2 weeks ago

R logo

Floor Manager Hotel Operations

Resorts World NYCJamaica, New York

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Job Description

Job Description

The Hotel Operations Floor Manager is responsible for assisting in overseeing the Front Office and Housekeeping departments. Their responsibilities include the training, scheduling, and delegation of tasks for these respective divisions while ensuring prompt and friendly guest service and satisfaction.

Essential Duties

  • Support the hotel operation by responding to the needs of the Front Office and Housekeeping departments.
  • Provide open communication to guests from pre-arrival to post-stay survey.
  • Ensure that Front Office and Housekeeping employees’ behaviors align with RWNYC & Hyatt’s core values.
  • Collaborate with all other stakeholders, including fellow other operational leaders to ensure the success of the hotel.
  • Supervise employees within Front Office and Housekeeping divisions.
  • Create a detailed checklist for each position to make sure all duties/functions are being accomplished during an associate’s shift.
  • Maintain guest room inventory
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain information on prices, rates, specials, packages, programs, etc.
  • Analyze, investigate, and resolve guest complaints
  • Ensures proper staffing levels for customer service goals
  • Maintain a regularly scheduled cleaning program for guest rooms and hallways, public spaces and back of the house as well as periodic special projects such as floor care, deep cleaning, mattress flipping.
  • Maintain required par levels for all housekeeping supplies and amenities per the hotels established purchasing guidelines.
  • Conduct ongoing inspection of guest rooms and public spaces to ensure cleanliness standards are being met.
  • Perform any other job-related duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of sitting and/or standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. 

Work Environment:

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Qualifications

  • Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
  • Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
  • Bachelor’s Degree AND two (2) years’ experience in a Supervisory position.
    • OR Four (4) years’ experience in a management position
    • OR Two (2) years’ experience in a Supervisory position within Resorts World
  • Six (6) years related work experience in Hotel Front Office or Housekeeping.
  • Ability to work in a fast-paced environment.
  • Service-oriented demeanor with professional presentation skills.
  • Must be high energy, motivational, articulate, and effective in providing exceptional customer service.
  • Must be proficient in Microsoft Word and Excel.
  • Must have excellent organizational, interpersonal, and administrative skills.
  • Must have flexible work availability, including mornings, evenings, weekends, and holidays.

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