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PM Hotel GroupTahoe City, CA
$85,000 - $100,000 / year
We're looking for an experienced General Manager who has overall responsibility for the successful operation of Sierra Surf Club, and for meeting or exceeding the objectives for it. The ideal candidate has experience leading restaurants and/or hotels with strong and dynamic F&B spaces. You will provide overall direction and guidance to your team while managing the day-to-day leadership and management of all company facets. This is an on-site, exempt position that reports to the Area General Manager. The Salary range for this position is $85,000-$100,000 evo Campus Tahoe City evo Campus Tahoe City will be located on the shores of North Lake Tahoe, right across from the Commons Beach. This site is currently occupied by the historic Tahoe City Inn. Our new Campus will be home to evo Hotel Tahoe City, restaurant, and more! Who We Are Passionate - about hospitality and fostering an environment where associates will thrive. Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within. Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer. What You'll Do Own all areas of the operation, including front office, housekeeping, engineering, and food + beverage. Lead through your leadership team to maximize financial performance while upholding quality standards, maximizing levels of guest satisfaction, and maintaining colleague engagement. Direct the development and execution of the annual strategic plan, the annual budget, and operations plan, emphasizing balanced growth and consistent profitability. Communicate the direction and purpose of all initiatives, resulting in colleague & leader ownership, pride, and desired results. Achieve and maintain superior balanced scorecard results (revenue, STR, GOP, guest experience, colleague engagement, asset maintenance, etc.), with an unrelenting desire to exceed previous outcomes. Inspire and motivate your leaders and colleagues to foster a guest-focused and results-oriented environment. Deliver best-in-class guest service and satisfaction by executing against the Modus Ethos, through avenues such as training, survey analysis, feedback, and incentive programs. Actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack. Create and promote learning opportunities and development plans for direct reports, fostering a culture of development. Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued. Have a hand in bringing the evo brand to life in all corners of the hotel. Collaborate with shared services partners (marketing, revenue management, people & culture), to maximize performance and engage with companywide initiatives. Champion our values, vision, and culture. Who You Are Experience leading a hotel with a strong F&B component (evo Campus Tahoe City will feature a high-volume 3-meal restaurant and bar). Have a minimum of 5 years' experience in different management positions in the hospitality industry and have held a senior leadership role (Hotel Manager or General Manager - preferred) at a hotel for at least two years. Have a track record of achieving and maintaining superior results across all areas of the hotel and can articulate the underlying strategies that led to your achievements. Possess a thorough knowledge of the hospitality industry, have a strong financial background, sound administrative skills, well developed management skills, and have demonstrated ability to effectively lead. You enjoy creative and innovative projects that focus on brand development A passion for hospitality will be apparent from speaking with you; you naturally connect with colleagues and guests. You love to inspire and motivate your team while focusing on learning and development, giving and receiving feedback. What's In It for You Competitive compensation package and incentive plan. Generous health, dental and vision insurance, plus 401K. Comprehensive onboarding and training plan to set you up for success. Coaching, feedback, and mentorship to develop yourself and your team. Personalized development plan to fit your individual role and career goals. Leadership courses to improve your personal and interpersonal effectiveness. Monthly fitness and transportation credits. Opportunities to volunteer and give back to our local communities. Paid Parental Leave. Tuition reimbursement opportunities - when you grow, we grow! Non-Negotiables (Our Core Values) SERVE OTHERS. LIVE 360. BUILD A POSITIVE TEAM. COMMUNICATE. BE WILDLY PASSIONATE. TAKE OWNERSHIP. LEARN + INNOVATE. EMBRACE CHANGE As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community. We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won't be tolerated. It's also illegal. Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.
Posted 2 weeks ago
Hilton WorldwideCoronado, CA
$21+ / hour
The iconic Hotel del Coronado is looking for a Seasonal Barback to join the Serea Coastal Cuisine team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. The ideal candidate will have at least one year of experience in a comparable support role, such as Server Assistant or Food Runner, one year of customer service experience, and one year of experience in fine dining, luxury, or upscale environments. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. Classification: Seasonal Shift: Various - must be available to weekdays, weekends, and holidays. Seasonal Dates: Nov 24 - Jan 4 Pay Rate: The pay rate for this role is $21.28 and is based on applicable and specialized experience and location. Want to learn more? Hotel Website, Facebook, Instagram, Pinterest What will I be doing? Both a valid Responsible Beverage Server (RBS) certification & RBS server ID are required for this position. As a Barback, you would be responsible for preparing and servicing permanent and portable bars throughout the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Retrieve orders from storeroom, visually check stock and reconcile with written requisitions to ensure order accuracy and re-check stock upon delivery Prepare the bar by cutting, slicing and peeling perishable garnishes and fruits, mixing and pouring juices and storing back-up supplies in prescribed containers Check with and assist the bartender to stock and maintain the bar to include, but not limited to, paper products, straws and stirrers, condiments, glassware, ice and produce Transport taps and replace and perform routine maintenance on beer kegs Maintain cleanliness of bar area, beer lockers, refrigerators and storage areas in accordance with federal, state, local and company codes What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits- Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment.
Posted 30+ days ago
PM Hotel GroupPortland, OR
What You'll Do: For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Houseperson you help create guest experiences that are enjoyable and comfortable. As a Houseperson, you'll be doing a lot of things around here (boredom won't be an issue). Here are a few of the tasks that will keep you busy on a daily basis: Assist in cleanliness of guest floor corridors, foyers, stairwells and public areas. Empty Room Attendant carts of soiled linen and trash. Flip mattresses and move furniture as needed. Greet guests that you encounter during your shift with a friendly smile. Where You've Been: We're looking for someone with at least one month of related experience. But most importantly you must have a passion for customer service and be able to work with others seamlessly. This means you have no problem collaborating within a diverse team dynamic and working calmly under pressure. This job is high energy and anything but dull! When You're Here: This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
Posted 30+ days ago
Towne Park Ltd.Cleveland, OH
$15 - $17 / hour
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $15-$17 per hour plus DAILY CASH TIPS. Work Schedule: The work schedule for this position is 2:330PM - 11:00PMXXX. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.
Posted 6 days ago
EncoreFrisco, TX
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed. Job Qualifications High School Diploma required. Associate's degree is preferred. Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7 External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths 1 year of customer service or hospitality experience is preferred. 1 year of audio-visual experience or equivalent in an educational environment is preferred. A valid driver's license is required for team members that may operate Company vehicles. Additional DOT requirements may need to be met if applicable. Must be able to lift 50 lbs. Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Instills Trust Safety Conscious Drive Results Action Oriented See The Big Picture Tech Savvy Value People Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx ). Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. Sitting: 2-3 Hours Standing: 4-5 Hours Walking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching (above your head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Lifting Requirements 0 - 15 lbs:* Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Carrying Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously Pushing/Pulling Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs*: Frequently Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Posted 30+ days ago
Soho HouseLos Angeles, CA
The role… At Soho House, the Front Office Assistant Manager supports the Front Office Manager and ensures optimal experience is had by all members, guests and staff that interact with the front office, member services and reception desk. As Assistant Front Office Manager, you will be responsible for supervising front desk agents, mitigating guest and member risk by introducing solutions and processing payments. A successful Front Office Assistant Manager will manage staff schedule, inventory and bookkeeping. In conjunction with the Front Office Manager the FOAM ensures seamless, positive and efficient experience for all members and guests. Organized, engaging, professional that can quickly make decisions in a high-volume and demanding environment! Main Duties Partner with Front Office Manager to develop, create and refine efficiency in the member and guest check in process and welcome experience Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service Responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards set forth by Soho House & Co. Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable Ensure all new hires are provided a proper New Hire Training process with all new employees Communicate daily events, guest lists, VIP's, room (hotel) occupancy and sales budget Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained Deliver the highest standards of customer service and process, track and report all guests' disputes and claims Required Skills/Qualifications: Minimum of 3+ years' experience working Front Desk in luxury Hotels and 1+ year of Hotel Front Office Supervision Detail oriented, ability to multitask and work in a fast-paced environment Computer skills, Excel, MS Word, MRM, Salesforce and Opera preferred Customer services oriented and excellent verbal and written communication skills Bilingual language skills a plus Hospitality Degree preferred Flexible schedule, evenings, weekends as needed Physical Requirements Must be able to seize, grasp, turn and hold objects with hands. Must be able to make periodical fast paced movements are required to go from one part of the property to others. Must be able to move, pull, push, carry or lift at least 30 pounds. Must be able to occasionally kneel, bend, crouch and climb is required. Must be able to perform physical activities such as lifting, cleaning, and stooping. Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full- Time Employees have sick day's + vacation days Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability Learning & Development: An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Posted 1 week ago
Stonebridge CompaniesNew York, NY
$21 - $23 / hour
City, State: New York, New York $21-23/hr. Title: Maintenance Attendant Location: New York, New York FLSA: Non-Exempt Status: Full-time Reports to: Chief Engineer Pay Range: Enter hourly rate range or salary range depending on position Job Summary: The Maintenance Attendant supports the maintenance operations of the hotel, ensuring all facilities and equipment are functioning properly. This role assists with preventative maintenance tasks, repairs, and general upkeep, contributing to a safe and welcoming environment for guests and staff. Essential Functions and Duties: Provide professional and courteous service at all times. Assist with maintenance and preventative maintenance tasks, including refrigeration, heating, plumbing, A/C units, and hotel equipment. Monitor electric, gas, and water consumption and report issues as needed. Ensure all maintenance projects are completed on time and according to specifications. Practice safety procedures, including lockout-tagout, in accordance with OSHA standards. Perform preventative maintenance in guest rooms and public areas as scheduled. Conduct maintenance checks of equipment and properly log findings. Report all safety and security concerns to the Chief Engineer or Manager on Duty immediately. Maintain key inventory and ensure security procedures are followed. Respond to emergency situations and assist as needed. Participate in ongoing maintenance programs for event spaces, public areas, and hotel equipment. Maintain cleanliness and organization of workspaces and storage areas. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Basic knowledge of maintenance systems, including refrigeration, heating, plumbing, and electrical systems. Ability to perform preventative maintenance and minor repairs on equipment. Familiarity with safety procedures, including lockout-tagout, is preferred. Strong problem-solving skills and attention to detail. Ability to communicate effectively with team members and management. Ability to work independently and manage multiple tasks in a timely manner. Work Environment: Work involves both indoor and outdoor environments, with exposure to varying temperatures. Frequent walking, standing, and lifting of objects up to 50 lbs. Exposure to noise, vibration, and mechanical equipment during maintenance tasks. Must be available to work evenings, weekends, and holidays as required, with potential on-call responsibilities for emergencies. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-10-08 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
Posted 30+ days ago
Buffalo Lodging AssociatesEllenton, FL
Hampton Inn by Hilton Ellenton/Bradenton5810 20th Court East, Ellenton, FL 34222 We are currently looking for a Maintenance Assistant to join our Team! You will find our Hampton Inn, just off I-75 in Ellenton. A short walk from Ellenton Premium Outlets and dining options. With 115 beautifully appointed guest rooms, we're within seven miles of Parrish and downtown Bradenton's dining, entertainment, and Riverwalk. Bradenton Beach, Holmes Beach, and Sarasota are all within 20 miles. Our guests enjoy free hot complimentary breakfast daily, and friendly and exceptional service from our team. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Maintenance Assistant will be responsible for the upkeep of the hotel property, assisting the Chief Engineer. Role: Major duties include basic repair work, painting, wall covering, plumbing, electrical work, pool operations, preventative maintenance, and indoor and outdoor grounds upkeep. Maintains all fixtures and equipment according to the preventative maintenance schedule and records such maintenance in log books as required by Buffalo Lodging and hotel brand. Maintains and services pool and spa areas including testing and recording as stated by the state and local regulations. Cleans internal areas of buildings including sweeping, mopping and removing garbage from building. Maintains cleanliness of public and storage areas as well as the parking lot. Main shift is 2-10PM but will need flexibility to work other shifts to cover and Holidays and Weekends. Can be flexible with start time if looking for a 2nd job. What You Bring: At least 2 years of mechanic experience in a hotel or a related field. HVAC, electrical, plumbing, boiler operations and general maintenance skills required. Must be able to bend, kneel, lift, push, carry and pull up to 75 lbs. Requires reaching overhead, climbing, crouching, and twisting. Valid drivers license required. What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts - for You, Your Friends and Family Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Posted 5 days ago
Concord HospitalityNew Orleans, LA
$112,000 - $141,000 / year
Concord Hospitality is currently seeking an experienced hotel leader to manage our AC Hotel, New Orleans French Quarter. As a Concord Leader you will be responsible to: Inspire greatness in your team. Encourage and support team members to reach their full potential. Create a work environment that is a Great Place to Work for all. Lead with integrity, transparency, respect and professionalism. Care for your team and their families. The Ideal Candidate Prior GM experience required, preferably with Marriott experience. Prior Food & Beverage experience. Able to deliver outstanding financial results. Effective in hiring, mentoring and leading a team toward outstanding results. Proven ability to drive GSS and an excellent customer service track record. Organized, detailed oriented and able to lead a winning team of passionate and service driven hospitality professionals. Strong sales background and established networking skills. Revenue Management experience preferred. As the General Manager you will support our company mission statement, and you will be an ambassador to our five cornerstones. You will be instrumental in coaching and developing a high achieving team. Leading by example, your employees will be focused on providing excellent guest satisfaction. You will also be responsible to liaise with brand representatives, our owners and with Concord, and to orchestrate brand training with your staff. Our GM's administer, direct and control all the operations of the hotel. You will be accountable for attaining budgeted revenues and profit margins, providing attention to detail in standards, and meeting operational deadlines that are in accordance with established objectives, policies, and procedures. Concord GM's are active leaders with the company and the community and serve as role models through involvement in city organizations and networking. Concord provides unmatched property support including our own IT Services, Revenue Management, Digital, Marketing, Accounting and HR Support and guidance. Benefits of Working for Concord Hospitality We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. This position is eligible for a performance-based bonus, contingent upon the successful attainment of established objectives and eligibility. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --We are Concord! "We support diversity and inclusion through our mission to be a "Great Place to Work for All." Pay Range: $112,000 - $141,000
Posted 3 weeks ago
Stanford Hotel GroupPleasanton, CA
HOURLY RATE OF PAY: $25.00 The Residence Inn by Marriott Pleasanton is a lovely all-suite hotel, located near I-580 and I-680, adjacent to the Stoneridge Mall. Our extended stay hotel with 3 floors, 135 suites and 3 meeting rooms offers the "home away from home" experience to our guests. We are currently looking for an Engineer (Maintenance). This is a full-time position that requires associates to work AM and/or PM shifts including weekends (open availability needed). What You'll Do: At the heart of our hospitality is a commitment to excellence, and we're looking for individuals who share that passion. If you thrive in a fast-paced, guest-focused environment and take pride in creating positive, lasting impressions, we invite you to explore this exciting opportunity. This position is responsible for assisting to oversee the operation, repair and maintenance of all buildings, machinery and equipment of the property. This role requires schedule flexibility (AM & PM) shifts, including weekends and holidays. Strong communication skills, attention to detail, and a commitment to outstanding customer service are essential for success in this position. What We're Looking For: Previous Engineer (Maintenance) experience in a full service or limited service hotel or similar job experience preferred Must be willing and able to perform all Maintenance duties. A flexible schedule is required, including availability to work morning (AM & PM) shifts, weekends, and holidays. Strong attention to detail and a commitment to delivering excellent guest experiences 1 + years experience in customer service 1-4 years previous maintenance experience preferred in a multi-unit environment such as hotels or other multi-unit facility High School Diploma or GED equivalent Clean DMV record HVAC certification a plus Must be 18 years of age or over Ability to work in a fast-paced environment Good communication skills Experience working in a team orientated environment Relevant military experience in a comparable capacity Why You'll Love Being Part of Our Team: Join a welcoming, team-first culture where your contributions truly matter Thrive in a vibrant and energetic hotel atmosphere Unlock special rates at any Marriott Brand Hotel-over 30 brands worldwide! Take advantage of extra discounts at select hotels in our portfolio Plan for your future with our 401K retirement plan-featuring a 4% match and immediate 100% vesting Stay supported with sick pay and for full-time Team Members we offer benefits including medical, dental, vacation, and holiday pay The Residence Inn Pleasanton is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to rebecca.garcia@pleasantonri.com or call 925-227-0500 to let us know the nature of your request.
Posted 30+ days ago
Concord HospitalityLittle Rock, AR
We are hiring Servers Are you passionate about providing exceptional service and creating memorable guest experiences? Join our team as a Dinner Server and become a vital part of our hospitality family. As a server in our food and beverage outlets, you are often the first and last point of contact for our guests each day. Your warm smile, positive attitude, and commitment to outstanding service help set the tone for a delightful guest experience. This role is essential to ensuring our guests feel welcomed, cared for, and ready to enjoy their day. If you thrive in a fast-paced environment, enjoy engaging with people, and take pride in delivering top-tier service, we'd love to meet you! Key Responsibilities: Maintain a calm and professional demeanor during busy periods or unexpected situations Proactively identify and resolve guest concerns to ensure 100% satisfaction Support outlet operations and assist management in addressing guest needs Keep work areas clean, organized, and compliant with health and safety standards Demonstrate consistent punctuality and reliability Communicate clearly and pleasantly with guests to understand and meet their needs Full-Time Associates Enjoy: Competitive wages Comprehensive benefits package (medical, dental, vision) Life insurance and short/long-term disability options 401(k) retirement plan Tuition assistance Discounted hotel room rates at Concord-managed properties Ongoing training and career development opportunities Wage Range: $4.50-$5.25/hour + tips Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- "We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."
Posted 1 week ago
AvantStayAustin, TX
Who we are... AvantStay delivers exceptional, one-of-a-kind stays for group travelers. We're building a tech-enabled hospitality brand redefining the standard for modern lodging experiences. Backed by leading venture capital firms, AvantStay is rapidly growing in the $100+ billion short-term rental and hospitality industry, offering elevated service, curated design, and seamless technology to travelers worldwide. What we are looking for… A Hotel Overnight Front Desk Associate who is dependable, attentive, and passionate about providing a warm and memorable experience for every guest-even in the quiet overnight hours. You'll be the welcoming face of AvantStay during evening and early-morning shifts, managing check-ins, assisting guests with inquiries, and ensuring a smooth start or end to their travels. This role is ideal for someone who values service excellence, thrives in a calm, steady environment, and is eager to deliver AvantStay's signature guest experience around the clock. What you'll do… Serve as the main point of contact for all guests during overnight hours, delivering exceptional service with a friendly, professional approach. Manage guest arrivals, check-ins, and check-outs, ensuring a seamless and welcoming process. Handle guest inquiries, requests, and issues via phone, email, or in person, providing timely and accurate assistance. Assist with reservations, room assignments, and last-minute bookings to maximize guest satisfaction. Complete overnight reporting and administrative tasks to prepare for the day shift. Maintain a clean, organized, and welcoming front desk and lobby environment. Provide knowledgeable information about AvantStay properties, amenities, and policies. Communicate guest feedback, requests, and opportunities for service improvements to the team. Support housekeeping and maintenance coordination to ensure guest rooms and property spaces meet brand standards. Represent AvantStay's brand values in every interaction, ensuring guests feel cared for and valued. What you'll bring… 1+ years of hospitality, front desk, or customer service experience preferred. Excellent communication skills and a natural ability to create positive guest interactions. Strong attention to detail and the ability to multitask in a calm, organized way. A guest-first attitude with a genuine passion for hospitality and service excellence. Comfortable using reservation systems and eager to learn new software tools. Reliability, professionalism, and flexibility to work overnight shifts, weekends, and holidays. Must reside in the United States.
Posted 30+ days ago
Concord HospitalityLittle Rock, AR
$15 - $17 / hour
We are hiring a Server Assistant! The ideal Server Assistant must be able to work a variety of shifts to include morning, evenings and weekends; the candidate should have at least one year of fast casual dining or customer service experience, but we will train the right person with the right service attitude! Must enjoy working in a fast-paced environment and willing to be a team player to assist us in providing memorable dining experiences for our guests and local patrons. We are looking for positive, upbeat individuals who have a passion for delivering excellent service. Responsibilities: Quickly clean dirty table settings and prepare table for resetting. Promptly and consistently reset tables with spotless service ware. Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. Greet guests in a pleasant and courteous manner, serve beverages, breads and butter to begin their dining experience and replenish as necessary. Transport all dirty tableware from dining room to dishwashing area for proper cleaning. Wage Range $15.00-$16.50/hour + tips Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Posted 2 weeks ago
SAN MANUEL INDIAN BINGO & CASINOHighland, CA
Under the direction of the Assistant Manager Hotel's Housekeeping, the Office Coordinator Housekeeping acts as a liaison between Housekeeping and various departments including but not limited to Front Desk, Facilities, and Security. Responsible for providing administrative office support and clerical coverage to ensure housekeeping operations are efficient and aligned with Forbes standards and enterprise policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Assists Housekeeping Supervisors and Assistant Managers by creating and directing associates into their corresponding roles on a day-to-day basis, including but not limited to, producing daily assignment sheets, filing departmental reports, answering, and directing all internal and external calls in a courteous and professional manner, assigning radios, keeping records on file, and acting as liaison between various departments. Acts as contact/liaison between Department, vendors, and suppliers. Assists with data entry for the department, as needed. Coordinates meetings with staff of other departments. Frequently utilizes radio to communicate with team members. Follows-up to ensure all maintenance requests pertaining to guest rooms and departmental equipment are addressed in an efficient manner. Assists with monitoring quality and performance of associates. Ensures all requests are completed in a timely manner and in accordance with Forbes standards. Communicates constantly with Room Attendants to ensure their access to assigned rooms. Contributes to an environment which motivates team members to collaborate, learn, perform, and develop their skills. Contributes to diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and assisting throughout employment lifecycle. Keeps up to date on health and safety policies and procedures and ensures all team members consistently meet standards of safety, cleanliness, and maintenance throughout the Department, including ensuring all required certifications remain current. Assists with monitoring of daily departmental activities to ensure successful day-to-day management of operations. Assists with departmental issues by collaborating with Housekeeping Assistant Managers on courses of action to improve and/or enhance the overall Department performance. Maintains familiarity with Forbes Travel Guide standards and remains current on occupational knowledge and skills by following and demonstrating standards. Performs other duties as assigned to support the efficient operation of the department. EDUCATION, EXPERIENCE AND QUALIFICATIONS High School Diploma or equivalent required. Minimum two (2) years' customer service experience required. Minimum one (1) year general administrative experience required. KNOWLEDGE, SKILLS AND ABILITIES (KSA) Minimum One (1) year experience in upscale hotel preferred.. Able to work in a fast paced, high demand environment required. Schedule flexibility including evenings, weekend and holiday shifts required. Good verbal and written communication skills required. Basic proficiency in Microsoft Outlook, Word and Excel. Ability to learn and work with the Property Management System. Ability to identify and prioritize issues, delegating as appropriate, to drive to measurable results. Must demonstrate the ability to follow, direct and motivate people at all levels LICENSES, CERTIFICATIONS AND REGISTRATIONS At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. No Driving Responsibilities: Role does not require a driver's license or insurance. PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled office setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Posted 5 days ago
EncoreAtlanta, GA
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed. Job Qualifications High School Diploma required. Associate's degree is preferred. Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: Internal Hourly Requirements.pdf External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths 1 year of customer service or hospitality experience is preferred. 1 year of audio-visual experience or equivalent in an educational environment is preferred. A valid driver's license is required for team members that may operate Company vehicles. Additional DOT requirements may need to be met if applicable. Must be able to lift 50 lbs. Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Instills Trust Safety Conscious Drive Results Action Oriented See The Big Picture Tech Savvy Value People Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx ). Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. Sitting: 2-3 Hours Standing: 4-5 Hours Walking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching (above your head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Lifting Requirements 0 - 15 lbs:* Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Carrying Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously Pushing/Pulling Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs*: Frequently Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Posted 2 weeks ago
PM Hotel GroupPortland, OR
AM Shift. All Applicants Must Be Able To Start As Early As 4AM. Summary of Essential Job Functions All applicants must be able to lift up to 50lbs consistently throughout their shift. * Communicate with supervisor throughout shift to be aware of work required. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. Act as function Bartender as qualified Position may assist with functions off-site as necessary. Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages and maintaining OSHA food safety standards. Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms. Move all equipment in a safe manner. Supply and replenish meeting rooms with clean glasses and fresh water. Break down all meeting rooms when meetings have concluded and return items to storage closet so the room will be available to be reset for the next function. Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. Vacuum each meeting room after use. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of various types of equipment and set-up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.). Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and service ware. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to remember, recite and promote the variety of menu items. Ability to lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room. This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break down. Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 lbs. Required Licenses, Permits or Certifications Employee must have or obtain an Oregon Food Handler's Permit prior to beginning employment. Employee must have or obtain an Oregon Liquor Control Commission Server's Permit prior to beginning employment.
Posted 2 weeks ago
Hilton WorldwideOrlando, FL
Step into a leadership role that's twice as rewarding! As Complex Hotel Manager, you'll oversee two iconic Orlando properties- Embassy Suites Orlando I Drive and Doubletree Orlando Disney Springs one at the heart of International Drive's convention corridor and one nestled within the magic of Disney Springs. This role offers the opportunity to lead diverse teams, drive performance across both business and leisure segments, and deliver exceptional guest experiences under two powerhouse Hilton brands. What Will I Be Doing? You'll serve as the top on-site operator for both properties, leading daily hotel operations, guest experience, and financial performance in the absence of a General Manager. Partnering closely with ownership and corporate leadership, you'll guide department heads, inspire team culture, and ensure brand standards, profitability, and quality remain at the forefront. Key Responsibilities Oversee hotel operations including rooms, food & beverage across both properties Manage P&L, budgets, and revenue strategies to maximize profitability Drive guest satisfaction, service excellence, and brand quality compliance Lead and mentor teams to foster collaboration and accountability Partner with owners and corporate on strategy, performance, and reporting Property Snapshot Embassy Suites by Hilton Orlando International Drive Convention Center 246 spacious suites with separate living areas 11,000+ sq. ft. of flexible meeting and event space Prime location near the Orange County Convention Center and ICON Park DoubleTree Suites by Hilton Orlando- Disney Springs Area 236 all-suite accommodations - the only all-suite hotel in Disney Springs 5,000 sq. ft. of meeting and event space Walking distance to Disney Springs shopping and dining district What are we looking for? Basic Qualifications: Minimum 2 years of experience as a department head Strong background in Rooms or Operations Proven leadership experience at a property generating $10M or more in annual revenue Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
Posted 1 week ago
FlowFort Lauderdale, FL
About the Company At Flow, we're reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We're building a new kind of living experience: one that's flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we're creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the Role Flow is seeking an energetic leader who is operationally savvy and dedicated to delivering memorable experiences for residents, hotel guests, and staff. The Operations Manager is responsible for overseeing all aspects of hospitality, residential, and event operations. This role ensures seamless hotel concierge services, optimized property management, exceptional guest and resident experiences, and efficient team leadership. This manager is the main escalation point for all guest or resident issues, manages the front-of-house teams, and collaborates cross-functionally to deliver high standards of service, process efficiency, and community engagement. We believe employees are better together. Every position at Flow has an onsite or in-office requirement. Responsibilities Team Leadership: Lead, support, and develop Flow Experience (concierge) team, ensuring effective shift coverage, performance management, and positive team culture. Guest & Resident Experience: Oversee all aspects of guest and resident hospitality, including concierge support, check-ins/outs, amenity access, and prompt resolution of concerns. Operational Management: Ensure daily hotel and residential operations run smoothly, supervise package and property workflows, maintain order in common areas, and coordinate with housekeeping and facilities. Community & Events: Collaborate with the community team to execute weekend events and support resident programming and activations. Administration & Communication: Track performance and feedback, manage budgets and financial records, and maintain clear communication with team members and management. Ideal Background 2-4+ years of experience in hospitality, residential services, or property/building operations (luxury experience preferred). Proven experience in team leadership or supervisory roles. Excellent interpersonal, organizational, and multitasking skills with the ability to thrive amid dynamic priorities and high guest expectations. Financial acumen including budget, expense management, and cash handling. Familiarity with Slack, Google Workspace, property management software, and hotel systems. Bilingual (English/Spanish) strongly preferred. Benefits Comprehensive benefits package (Medical / Dental / Vision / Disability / Life) Paid time off and 13 paid holidays 401(k) retirement plan Healthcare and Dependent Care Flexible Spending Accounts (FSAs) Access to HSA-compatible plans Pre-tax commuter benefits Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Posted 30+ days ago
PM Hotel GroupAustin, TX
This Position Is For Our Afternoon/Lunch Shift. Bartending Experience Preferred Summary of Essential Job Functions Check station before, during and after shift for proper set-up and cleanliness. Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions Record the details of the order from the guests, repeating the order to the guest to check for accuracy. Input the order into the POS system When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. Replenish beverages as necessary and check with guests for overall satisfaction. Market and serve upon request any dessert items or specialty coffees. Operate the POS sale procedures to pre-check order and close out the check. Effective communication with the kitchen staff regarding orders/guest needs Clear, bus and reset tables Comply with all PM Hotels cash handling and house bank contract policies and procedures. Present the check to guests promptly. Take pride in the overall look and feel of the hotel assuring cleanliness and conditions of the bar and surroundings are always at their peak Contribute to a fun, energized and comfortable working environment as an active member of the Sheraton team Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Supportive Functions Participate in the heating of, preparation or serving of food Participate in maintaining the cleanliness of the outlet Perform side work duties or special projects Abilities Required Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. Knowledge of the appropriate table settings, service ware and menu items. Ability to remember, recite and promote the variety of menu items. Ability to transport large trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift. Ability to operate beverage and toast equipment. Ability to establish and maintain effective working relationships with associates, customers and patrons. Ability to operate a keyboard and learn point of sale procedures.
Posted 1 week ago
Concord HospitalityChattanooga, TN
Join the opening team at The Waymark, a brand new Hilton Tapestry Collection hotel- coming soon to downtown Chattanooga! We are hiring a Night Auditors! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working independently from others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: Processing credit card transactions and other (restaurant, events, lounge) for the day Handling phone system, transferring calls, reservations, etcc Verify, balance and review hotel room availability Perform Check-in and Check-out procedures Administer guest payment policies and look for errors from the day shifts Prepare folios for the morning departing guests Maintain overall lobby appearance and assist with AM breakfast set up if needed Be versed in all hotel emergency procedures Here are some reasons our associates like working for us: Benefits We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Posted 3 weeks ago
Restaurant General Manager | Evo Campus Tahoe City | Tahoe City, CA | Modus By PM Hotel Group
PM Hotel GroupTahoe City, CA
$85,000 - $100,000 / year
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Job Description
We're looking for an experienced General Manager who has overall responsibility for the successful operation of Sierra Surf Club, and for meeting or exceeding the objectives for it. The ideal candidate has experience leading restaurants and/or hotels with strong and dynamic F&B spaces. You will provide overall direction and guidance to your team while managing the day-to-day leadership and management of all company facets. This is an on-site, exempt position that reports to the Area General Manager.
The Salary range for this position is $85,000-$100,000
evo Campus Tahoe City
evo Campus Tahoe City will be located on the shores of North Lake Tahoe, right across from the Commons Beach. This site is currently occupied by the historic Tahoe City Inn. Our new Campus will be home to evo Hotel Tahoe City, restaurant, and more!
Who We Are
- Passionate - about hospitality and fostering an environment where associates will thrive.
- Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
- Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
- Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
- A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
- A company that has a culture of promoting from within.
- Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.
What You'll Do
- Own all areas of the operation, including front office, housekeeping, engineering, and food + beverage.
- Lead through your leadership team to maximize financial performance while upholding quality standards, maximizing levels of guest satisfaction, and maintaining colleague engagement.
- Direct the development and execution of the annual strategic plan, the annual budget, and operations plan, emphasizing balanced growth and consistent profitability.
- Communicate the direction and purpose of all initiatives, resulting in colleague & leader ownership, pride, and desired results.
- Achieve and maintain superior balanced scorecard results (revenue, STR, GOP, guest experience, colleague engagement, asset maintenance, etc.), with an unrelenting desire to exceed previous outcomes.
- Inspire and motivate your leaders and colleagues to foster a guest-focused and results-oriented environment.
- Deliver best-in-class guest service and satisfaction by executing against the Modus Ethos, through avenues such as training, survey analysis, feedback, and incentive programs.
- Actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.
- Create and promote learning opportunities and development plans for direct reports, fostering a culture of development.
- Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued.
- Have a hand in bringing the evo brand to life in all corners of the hotel.
- Collaborate with shared services partners (marketing, revenue management, people & culture), to maximize performance and engage with companywide initiatives.
- Champion our values, vision, and culture.
Who You Are
- Experience leading a hotel with a strong F&B component (evo Campus Tahoe City will feature a high-volume 3-meal restaurant and bar).
- Have a minimum of 5 years' experience in different management positions in the hospitality industry and have held a senior leadership role (Hotel Manager or General Manager - preferred) at a hotel for at least two years.
- Have a track record of achieving and maintaining superior results across all areas of the hotel and can articulate the underlying strategies that led to your achievements.
- Possess a thorough knowledge of the hospitality industry, have a strong financial background, sound administrative skills, well developed management skills, and have demonstrated ability to effectively lead.
- You enjoy creative and innovative projects that focus on brand development
- A passion for hospitality will be apparent from speaking with you; you naturally connect with colleagues and guests.
- You love to inspire and motivate your team while focusing on learning and development, giving and receiving feedback.
What's In It for You
- Competitive compensation package and incentive plan.
- Generous health, dental and vision insurance, plus 401K.
- Comprehensive onboarding and training plan to set you up for success.
- Coaching, feedback, and mentorship to develop yourself and your team.
- Personalized development plan to fit your individual role and career goals.
- Leadership courses to improve your personal and interpersonal effectiveness.
- Monthly fitness and transportation credits.
- Opportunities to volunteer and give back to our local communities.
- Paid Parental Leave.
- Tuition reimbursement opportunities - when you grow, we grow!
Non-Negotiables (Our Core Values)
SERVE OTHERS.
LIVE 360.
BUILD A POSITIVE TEAM.
COMMUNICATE.
BE WILDLY PASSIONATE.
TAKE OWNERSHIP.
LEARN + INNOVATE.
EMBRACE CHANGE
As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community.
We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won't be tolerated. It's also illegal.
Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.
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