Hotel Jobs 2026 (Now Hiring) – Smart Auto Apply
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Hotel Front Desk Supervisor
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Overview
Job Description
Hotel Front Desk Supervisor Hilton Garden Inn Brookfield Conference Center
- Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs, setting the standard for front desk team to follow
- Enforces policies and procedures according to NCG Hospitality and property brand standards
- Assists in recruitment, orientation, training, and scheduling of new team members
- Assists in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reports
- Ability to perform all duties of a Guest Service Representative
- Six or more months of front desk experience
- At least one year of supervisory experience
- Motivated to maintain excellent customer service reputation
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization, and follow-up abilities
- Ability to work effectively and efficiently in a fast-paced setting
- Personalized career pathing and skill development
- Leadership and mentorship programs
- Educational and certification reimbursement
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
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