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Concord Hospitality logo
Concord HospitalityPittsburgh, PA
As the Food & Beverage Director at Concord Hospitality, you will lead and oversee all F&B operations within the hotel, including restaurant outlets, banquet events. This position is responsible for driving financial performance, delivering exceptional guest experiences, and fostering a high-performing team culture. You will collaborate with culinary and service teams to implement innovative concepts and maintain service excellence aligned with Concord's core values. As a Concord Leader you will be responsible to: Inspire greatness in your team. Encourage and support team members to reach their full potential. Create a work environment that is a Great Place to Work for all. Lead with integrity, transparency, respect, and professionalism. Care for your team and their families. Responsibilities: Develop short-term and long-term financial and operational plans that align with the hotel's and Concord's strategic goals. Oversee all F&B outlets and banquet operations to ensure seamless execution and service excellence. Maintain product and service quality standards by conducting evaluations, guest feedback analysis, and complaint investigations. Design and implement revenue-generating programs that provide excellent value and guest satisfaction. Empower and train team members to meet or exceed guest expectations through consistent service delivery. Monitor food presentation and partner with Sous Chefs and kitchen staff to address any concerns or inconsistencies. Ensure smooth execution of group bookings and banquet events using proper banquet service techniques. Lead and motivate F&B associates using effective leadership practices and performance management. Recruit, interview, onboard, and train qualified team members to meet service and performance standards. Make strategic business decisions using reports, performance data, and operational insights. Enforce all Concord and brand standard operating procedures (SOPs) and service protocols. Oversee the creation and execution of marketing initiatives to promote F&B outlets and seasonal offerings. Continuously develop and implement innovative programming to remain competitive in the local market. Build relationships within the local community to enhance public relations and brand presence. Qualifications: Proven experience in a leadership role within the food and beverage or hospitality industry. Strong understanding of financials, food cost, labor cost, and revenue strategies. Excellent communication and interpersonal skills with a hands-on leadership style. Ability to lead by example and foster a team environment focused on guest satisfaction and operational excellence. Experience managing both restaurant and banquet operations is preferred. Strong organizational and problem-solving skills. Benefits We offer competitive wages and a comprehensive benefits package for full-time associates, including: Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) program with company match Tuition assistance Discounted room rates at Concord-managed hotels Training & development opportunities Career advancement within our growing portfolio Why Join Concord? At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our "Associate First" culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve. Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America: "We Are Concord!" We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."

Posted 2 weeks ago

A logo
Aramark Corp.Winter Haven, FL
Job Description Do you love to cook? Are you passionate about food? As a Cook on our team, you'll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipment, you'll be immersed in a world that goes beyond food preparation - experimenting with different cuisines, flavors, and cooking styles. At Aramark, we care about your health, so we have production guidelines and safety procedures in place to help you do what you love. Get ready to reach new heights, ignite your passion, and pursue what matters by cooking with us! Job Responsibilities Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Cooks and prepare a variety of food according to production guidelines and standardized recipes Sets up workstation with all needed ingredients and equipment Prepares ingredients by measuring, weighing, mixing, chopping, trimming, and peeling food items Safely uses a variety of utensils including knives Operates equipment such as ovens, stoves, slicers, mixers, etc. Bakes, roasts, broils, steams, and uses a variety of cooking methods on meat, vegetables, and other foods Arranges, garnishes, and portions food according to established guidelines Properly stores food by adhering to food safety policies and procedures Cleans and sanitizes work areas, equipment, and utensils Maintains excellent customer service and positive demeanor towards guests, customers, clients, co-workers, etc. Adheres to Aramark safety policies and procedures including accurate food safety and sanitation Ensures security of company assets At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Experience as a cook or in a related role required Validated knowledge of the basic principles of food preparation, various cooking methods, and food safety regulations such as accurate food handling, sanitation, and storage Must be able to acquire food safety certification Demonstrate basic math and counting skills Demonstrates interpersonal communication skills, both written and verbal This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Lakeland

Posted 2 weeks ago

PM Hotel Group logo
PM Hotel GroupWashington, DC

$18+ / hour

Are you a self-starter and enjoy working on a team? We are looking for a Part-Time Overnight (Fridays + Saturdays Only) Bell Attendant/Valet who is passionate about the hospitality industry, takes initiative, able to work in fast-paced environments and have a strong sense of urgency. The ideal candidate should possess strong communication skills, have a friendly and kind demeanor towards colleagues and guest, and who can think outside the box! If this is you, apply now! This position is non-exempt and reports to the Director of Guest Relations. The compensation for this position is $17.50 per hour. Meet The River Inn Tucked away on a tree-lined street in Foggy Bottom, just a short walk from Georgetown, The George Washington University, and The National Mall, The River Inn strikes the perfect balance between relaxation and serenity while still pulsing to the heartbeat of the city. We are an independent lifestyle hotel dedicated to delivering personalized experiences based on each guest's distinct needs. Who We Are Passionate - about hospitality and fostering an environment where associates will thrive. Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within. Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years. What You Will Be Doing You may be the first connection that our guests have to our property and are a vital contributor to the success of their experience. Provide exceptional personalized customer service and experiences to guests. Assist with the arriving and departing guest luggage and transportation. Valet guest cars in the hotel's garage Be able to lift between 25-50lbs and be on your feet for extended periods of time. Responsible for the daily cleaning and upkeep of public space areas Respond to guest requests. Live like a Local- have knowledge of the neighborhood and city. Think on your feet, use good judgement and problem solve in a fast-paced environment. Create warm and welcoming atmosphere. Have great communication skills. Be self-motivated and take initiative. What We're Looking For Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you. Able to take initiative and be self-motivated. Be detail-oriented and be able to multi-task. Open availability required. Must be prepared to work various shifts (for example: 3-11pm, 10pm-6:30am, weekends, holidays). What's in it for you Access to free virtual fitness classes Gifted PTO on Day 1 + some paid holidays Tuition reimbursement opportunities - when you grow, we grow! Non-Negotiables (Our Core Values) BE WILDLY PASSIONATE. Inspire others with your thirst for excellence. LEARN + INNOVATE: Treat every day as an opportunity to grow. Be creative and think outside the box. EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world. COMMUNICATE. Listen with the intent to understand. Share all relevant information. TAKE OWNERSHIP. Have integrity, be accountable for your behaviors and results. BUILD A POSITIVE TEAM. Learn from one another and help each other to be great. SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture. LIVE 360. Practice work-life balance. As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community. We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related. Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. This position is non-exempt and will require standing and moving at least 75% of the time.

Posted 30+ days ago

Towne Park Ltd. logo
Towne Park Ltd.Dallas, TX

$15+ / hour

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $15 per hour. Work Schedule: The work schedule for this position is dependent upon hotel business volumes which will be discussed during the interview. Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. SUMMARY The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. He/She is also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Shuttles guests to appropriate places that are approved by manager and the client contact. Must be able to learn and remember pick-up and destination points. Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc- 40% Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property- 20% May operate a vehicle that seats fifteen people or less, including driver. Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle. Monitors vehicle condition and records malfunctioning items or damage and submits to manager- 20% Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. May not provide "lift" services or assistance to any hotel or hospital guest; only offer a hand for assistance. Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use. Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts- 20% The total amount of time for all functions of the job - 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client Due to vehicle leasing contract requirements must be at least 21 years of age Must maintain a valid driver's license at all times Pass annual / semiannual MVR check Must complete the Wheelchair Safety Training course provided by Towne Park as applicable Must possess current Medical Examiners Certificate Must maintain an up to date license as well as DOT endorsements and a bi-annual physical exam as applicable Work Experience: One to three months related experience and/or training; or equivalent combination of education and experience Knowledge: Must be able to drive manual transmission Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.

Posted 2 weeks ago

PM Hotel Group logo
PM Hotel GroupPortland, OR
All candidates must be available for evenings, weekends and holidays. All candidates must have prior supervisor or management experience in hospitality food and beverage. Previous experience as a Banquet Captain or Hotel Restaurant Manager a plus. Job Summary Supervise banquet staff in the completion of assigned functions and set-up, as well as oversee the service and break-down functions in a safe manner. Summary of Essential Job Functions Partner with the F&B Manager to ensure all events run smoothly Attend Sales meeting as needed Check server and house-person Banquet Event Orders to ensure that all information is accurate. Check room set-up to see that Banquet Event Order directions are completely followed Ensure that all public areas are neat and clean. Make contact with group representatives. Explain how to make contact if needed throughout the function. Communicate all Banquet Event Order changes to catering or convention services office and affected departments. Coordinate with banquet staff set-ups, changes and time schedules for all functions. Check server and house-person Banquet Event Orders to ensure that all information is accurate. Check room set-up to see that Banquet Event Order directions are completely followed. Ensure that all public areas are neat and clean. Make contact with group representatives. Explain how to make contact if needed throughout the function. Communicate all Banquet Event Order changes to catering or convention services office and affected departments. Coordinate with banquet staff set-ups, changes and time schedules for all functions. Verify staffing levels for the next day's functions. Adjust schedules accordingly through the addition or cancellation of servers, bartenders, and/or housepersons. Operate as a banquet server when needed; setting up, greeting and serving the guest, and breaking down the function. Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean. Post all banquet checks at end of the day and turn in to night audit. Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. Oversee staff to ensure that proper liquor controls are in use. Oversee any cash handling staff to ensure that PM Hotel Group's cash handling policies and procedures are adhered to. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required Must have the ability to communicate in English Self-starting personality with an even disposition Maintain a professional appearance and manner at all times Can communicate well with guests. Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Posted 30+ days ago

PM Hotel Group logo
PM Hotel GroupWilmington, DE
What You'll Do Prepare and serve cocktails, beer, wine, and non-alcoholic beverages in line with hotel standards Set up and break down bar stations, ensuring stock, cleanliness, and organization Engage with guests in a warm, professional manner and provide recommendations when asked Monitor responsible alcohol service and adhere to all state and company regulations Work with banquet servers and captains to ensure seamless and efficient service Maintain cleanliness and presentation of bar areas throughout each event Who You Are An experienced bartender, ideally with prior banquet, catering, or hotel bar service experience Polished, approachable, and skilled at providing warm, professional guest service Able to work efficiently in a fast-paced, high-volume environment Organized, reliable, and comfortable handling multiple drink orders simultaneously Flexible with scheduling, including evenings, weekends, and holidays Why You're Here You understand that a bar is often the heart of the celebration. You're passionate about hospitality, skilled at your craft, and committed to creating memorable experiences. At HOTEL DU PONT, you'll play an essential role in delivering events that reflect our legacy of excellence. Mix with skill. Serve with pride. Be part of a legendary tradition. .

Posted 30+ days ago

PM Hotel Group logo
PM Hotel GroupMoab, UT
Alcohol will be on premises, Must be 21+ to apply Wolfes Moab offer unparalleled access to outdoor resources including Arches and Canyonlands National Parks, the Colorado River, Dead Horse Point State Park and the Manti-La Sal National Forest. Moab has become a mecca for Hiking, Mountain Biking, Off Roading, Rafting, Kayaking, Astronomy, Geology and Natural History and Nature Photography. The hotel is completing a multi-million renovation of the Motel 6 Moab into a design-forward, luxury boutique hotel targeting outdoor and adventure seeking guests who prefer unique and authentic hospitality experience. Guestrooms are being completely renovated to a 4-star spec level. The lobby and pool area are being substantially upgraded and completely repositioned to include a full bar and café and activated indoor and outdoor common areas. Who We Are Passionate - about hospitality and fostering an environment where associates will thrive. Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within. Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer. Essential Job Functions: Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills to maximize revenues. Obtain, count and secure bartender's bank; receive cash and credit payments from customers; give accurate change and balance cash drawer at end of shift Promote teamwork and quality service through daily communication and coordination with other departments. Prepare beverages requested by customers. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant(s) for bar/lounge guests if applicable. Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable. Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.). Requisition all necessary supplies. Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift. Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation. Sweep and mop bar floor after shift. Wipe down counters, equipment, stools, chairs, tables, and other areas as required. To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage. To follow all company policies and procedures. To immediately report all suspicious occurrences and hazardous conditions. To maintain the cleanliness and safety of work areas at all times. Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others. To attend all mandatory meetings as directed. To perform other tasks, including cross-training, as directed. Essential Physical Abilities: Must be able to work well at a very fast pace, under pressure. Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc) Moving about the bar, lounge and kitchen Bending, stooping, kneeling, lifting What You Will Bring to the Table Excellent interpersonal skills and the ability to work well with co-workers and the public. Possess a courteous, friendly and professional manner. Independent thinker and a 'quick study'. Good team player. Willingness to go the extra mile. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Ability to solve practical problems and deal with a variety of situations. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. Ability to work well under pressure and handle multiple tasks at once. Must be punctual with regular and reliable attendance. What's In It for You Comprehensive onboarding and training plan to set you up for success. Coaching, feedback, and mentorship to develop yourself and your team. Unlimited PTO and 9 paid holidays. Opportunities to volunteer and give back to our local communities. Paid Parental Leave. Non-Negotiables (Our Core Values) SERVE OTHERS. LIVE 360. BUILD A POSITIVE TEAM. COMMUNICATE. BE WILDLY PASSIONATE. TAKE OWNERSHIP. LEARN + INNOVATE. EMBRACE CHANGE As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community. We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related. Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. This position will require moving at least 50% of the time and lifting up to 30 lbs.

Posted 5 days ago

Hilton Worldwide logo
Hilton WorldwideNew Orleans, LA
The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Food & Beverage Manager to join the team! Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District. Embodying the rich heritage of Southern hospitality, this historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets. This includes 2 restaurants, a café, seasonal rooftop bar, and in-room dining. In this role, you will oversee a tenured team of 35 hourly food and beverage professionals. Reporting to the Assistant Director of Food and Beverage, you will work with the Sr. Food & Beverage Manager and 3 Supervisors. The ideal candidate will possess at least three years of prior Food and Beverage leadership experience. High end or luxury service experience is a preferred qualification for this role. What will I be doing? As a Food & Beverage Manager, you would be responsible for assisting the manager in directing and organizing the activities and services of the restaurant to deliver an excellent guest experience. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist in the management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations and delivering recognition and reward Assist in monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with health, safety, sanitation and alcohol awareness standards Assist in initiating and implementing marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue Assist in recruiting, interviewing and training team members Act in the absence of the manager, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits- Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) #LI-AC2

Posted 2 days ago

Towne Park Ltd. logo
Towne Park Ltd.Burlington, VT

$13 - $22 / hour

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay for this position is $13 per hour plus tips (potential $22/hr). Work Schedule: The work schedule for this position is 7am-3pm and 3pm-11pm shifts. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Posted 3 weeks ago

Noble House Hotels and Resorts logo
Noble House Hotels and ResortsFort Lauderdale, FL
Job Type Full-time, Part-time Description Ready to work and play on Fort Lauderdale Beach? Pelican Grand Beach Resort is looking for a Room Service Server to serve food and beverage items to customers in guest rooms in a friendly, enthusiastic, professional, and timely manner. We are a fun, fast paced, diverse team and an upbeat place with a great atmosphere. We have a lot of fun working together and we believe that our team is the key to our success! At Pelican, we often celebrate our employees' accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family. The Essential job responsibilities include but not limited to: 60% Take orders for and serve all room service requests, using suggestive selling techniques. 20% Ensure station and table set-ups are complete and perform various side duties as assigned by the F&B Managers. 20% Maintain proper condition and cleanliness of dining areas and servicing equipment. Attendance at all scheduled training sessions and meetings is required. Provide guests with courteous, friendly, and efficient service. Answer phones using appropriate verbiage. Set up room service order in a thorough and swift manner. Promptly deliver food and beverage items to guest rooms and/or pool deck. Set up and deliver all amenities in a timely manner. Assisting Restaurant Service staff as needed. Explain all menu items; upsell as warranted. Execute all financial transactions. Perform Side work Collecting and clearing all trays from guest room floors. Maintains service and sanitation standards according to health code regulations. Your job boasts with a breathtaking beautiful view of the Atlantic Ocean daily that instantly surrounds guests with a sense of old Florida grandeur. We also offer AWESOME benefits such as: 401K (and 401K matching) Full-time- Paid time off Full-time- Insurance to include health, medical, vision, dental, hospital coverage, employee assistance program, life and accidental death, pet, and short-term disability HUGE employee discounts Multiple parking options One free meal during your shift Many recognition programs Incentive programs Referral programs Growth opportunities Requirements At Pelican, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team! Our ideal candidate has these specific job knowledge, skills and abilities: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand English. Must be able to facilitate the communication process. Must possess basic computer skills. Knowledge of the appropriate table settings and service ware. Must be flexible to work varying schedules to reflect the business needs of the hotel. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 150 lbs. frequently. Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires manual dexterity to use and operate all necessary equipment. Qualification Standards Education: High school or equivalent education required. Experience: 2+ years experience as food server in full service restaurant is required. Customer service experience required. Licenses or Certificates Must be minimum age to serve alcohol. Food Safety. Might you have the following characteristics? Enthusiastic: Show eagerness, intense enjoyment and interest Responsible: Devoted to a task or purpose with loyalty or integrity Flexibility: Inspired to perform well when granted the ability to set your own goals Self-Starter: Inspired to perform without outside help Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Posted 3 days ago

Hilton Worldwide logo
Hilton WorldwideCoronado, CA

$19+ / hour

The iconic Hotel del Coronado is looking for a Welcome Liaison to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. Want to learn more? Hotel Website, Facebook, Instagram, Pinterest Classification: Full-Time Shift: Various - must be available to weekdays, weekends, and holidays. Pay Rate: The pay rate for this role is $18.50 and is based on applicable and specialized experience and location. What will I be doing? The Welcome Liaison reports to the Parking Manager and is the first point of interaction for a majority of guests as they arrive on the resort property. This individual represents the hotel in a warm, enthusiastic, and courteous manner as they welcome arriving guests and greet departing guests. Because of this responsibility, this individual thrives on providing exceptional service to hundreds of people per day Maintains an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes Reports any damage or malfunctions of parking equipment immediately to their supervisor or manager Advises their supervisor or manager when assistance is needed at parking areas of the resort Deploys and stores signage when required Works in unison with other Welcome Liaisons to ensure a consistent rotation through the assigned Welcome Liaison post up locations What are we looking for? Minimum Years of Experience: 1 year of hospitality or customer service related experience Ability to communicate effectively (verbal and writing) in English. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Ability to read English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists. Ability to stand, walk and/or sit and continuously perform essential job functions. Considerable knowledge and ability to communicate clear directions to nearby local attractions and hotel facilities and services Why Hilton? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits- Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment.

Posted 2 weeks ago

B.F. Saul Company Hospitality logo
B.F. Saul Company HospitalityTysons Corner, VA
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations. Follows The Watermark Hotel's high standards of quality to ensure guest satisfaction. Responsibilities: Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows Best Western's guest service recovery program. Safety/Risk Management: Ensures a clean and safe work area in compliance with Best Western's, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all Best Western's procedures for guest/team member's incidents. Knowledgeable of hotel emergency procedures. Self Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Best Western's attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies. Required Skills and Experience: High school diploma or GED preferred. Housekeeping/laundry experience preferred. Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment. Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift. Significant bending required. EEO AA M/F/Vet/Disabled Benefits: Well-Being Benefits Health Insurance Dental & Vision Insurance Short & Long Term Disability Long Term Planning:401(k) Retirement ProgramPaid Life InsuranceTuition Reimbursement Team Member Programs:Our Big 3 Mission Statement Leaders of the Month/YearAnnual Performance Appraisals and Wage Increase OpportunitiesAnnual Team Member BanquetsAnnual Team Member Engagement SurveyDiscounted Room Rates for Team Members, Family and FriendsWeekly Payroll B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Posted 30+ days ago

PM Hotel Group logo
PM Hotel GroupLeesburg, VA
What You'll Do: Here are some of the tasks you'll be responsible for daily: Audit and reconcile daily financial transactions, including guest folios, to ensure accuracy and reconcile discrepancies. Provide excellent customer service to late-night guests, handle check-ins and check-outs, and address guest inquiries. Manage front desk duties, including answering phones, scheduling wake-up calls, and handling guest requests. Prepare end-of-day reports, including financial summaries, occupancy rates, and other relevant data. Monitor property security, address any safety concerns, and ensure the safety of guests and their belongings. Communicate with other hotel departments, including housekeeping, maintenance, and sales, to ensure smooth operations. Maintain accurate financial records, including cash drawer balancing and processing guest payments. Assist guests with reservations, cancellations, and modifications. Follow established emergency procedures and protocols to ensure guest safety and property security. Minimum Requirements: Providing friendly and efficient service to guests is critical. Effective communication with guests and other hotel staff is essential. Being able to handle unexpected situations and guest issues is important. Accuracy in financial audits and recordkeeping is critical. Balancing cash drawers and reconciling financial transactions requires strong mathematical abilities. Using hotel management systems and other software is required. Previous experience in the hospitality industry (Preferred) Highschool diploma required When You're Here: Be prepared to accommodate varying schedules including nights, weekends, and holidays This position will require standing and moving for 90% of the time sometimes in varying temperatures. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. We offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company

Posted 2 weeks ago

Transwestern logo
TranswesternHouston, TX
Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at transwestern.com and @Transwestern. Part of the Transwestern companies, Transwestern Real Estate Services (TRS) strives to add value for investors, owners, and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle, agility and creativity are hallmarks of our approach, while vast national resources and sound market intelligence underpin customized recommendations and property solutions. Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence. POSITION SUMMARY: As a Hotel Attendant, you are a key contributor to the guest experience. This position supports the daily operations of the Housekeeping Department by maintaining the cleanliness and presentation of all public areas, delivering supplies, and promptly fulfilling guest requests. Attention to detail, professionalism, and a commitment to excellence are crucial in this role to maintain our high service standards. POSITION ESSENTIAL FUNCTIONS Maintain cleanliness and orderliness in all guest-facing spaces, including lobbies, corridors, elevators, public restrooms, and pool areas. Maintain cleanliness and organization of service corridors, pantries, and storage areas. Ensure surfaces, mirrors, glass doors, and flooring are consistently spotless and polished. Refresh water stations and care for floral displays with attentiveness to hotel design standards. Monitor and restock pool towels; maintain cleanliness and organization of pool deck area. Respond promptly to guest requests (towels, amenities, extra pillows). Support Room Attendants by delivering linens, removing soiled items, and restocking carts/closets. Report maintenance issues and follow up for resolution. Collaborate and communicate effectively with guests, clients, and other departments for seamless guest experiences. Follow safety and sanitation procedures per health regulations and company standards. Other duties as assigned. POSITION REQUIREMENTS High school diploma or equivalent required. Prior experience in housekeeping, luxury hospitality, or facility services preferred. Proficient use of communication devices (radios, phones). Knowledge of safety and sanitation standards. Strong multitasking ability a in fast-paced environment. Excellent communication and guest service mindset. Ability to use discretion. Ability to work independently and in teams. Maintain composure and professionalism under pressure. Physical Skills: Regular standing, walking, bending, and lifting/pushing/pulling up to 50 pounds. Other: Hotel Granduca Houston operates 24 hours a day, 7 days a week, scheduling may vary based on operational needs, including shifts, start times, and total hours worked per week. WORK SHIFT: LOCATION: Houston, TX ABOUT US Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion - not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone. Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration. Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references. We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.

Posted 30+ days ago

Towne Park Ltd. logo
Towne Park Ltd.Burlington, VT
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $14 - $15 per hour plus tips. There is a $2/hour shift differential for 2nd shift. Work Schedule: The work schedule for this position is typically 3pm- 11pm. Must have weekend availability. Sign On Bonus Eligibility • Full time or part time positions. • Candidates who have previously worked for Towne Park or UPP in the last two years are not eligible. Sign on Bonus Program Rules • Bonus payouts will be made in two installments • The first installment of $150 will be paid out in the payroll period following 30 days of active employment • The second and final installment of $150 will be paid out in the payroll period following 90 days of active employment Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required. #Appcast-HiPo

Posted 5 days ago

Encore logo
EncoreKansas City, MO
Position Overview The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology. Key Job Responsibilities Customer Contact Acknowledge and interact with customers while maintaining a pleasant and professional image. Build relationships with customers to establish trust and open communication. Pro-actively identify potential issues and provides solutions to client's concerns. Respond quickly to questions and requests and handle service problems politely and efficiently. Attend Venue meetings as required. Billing Communicate billing information to customers, resolve billing concerns and obtain signatures. Convey and enter billing changes and communicate billing challenges to appropriate Encore team members. Prepare billing reports daily and submit them to the venue for reconciliation. Data Entry Enter customer contact information and details into CRM system. Enter and reconcile Exhibit customer payments into the billing system. Customer Engagement Accompany selling manager on PreCon and Site Visit meetings as needed. Coordinate customer follow-up and support thank you messages. Coordinate with hotel sales team for site visit attendance and support. Drive customer service excellence by engaging in multiple points of contact throughout the day. Act as a service liaison between customer, Encore team and venue partners. Operational Support Demonstrate knowledge of hotel and facility services. Coordinate and communicate any customer concerns with appropriate venue partner team for resolution. Job Qualifications High School Diploma is required. Associate degree is preferred 1+ years of administrative, sales or hospitality experience preferred. Proficiency Microsoft 365 and web-based applications. Strong written and oral communication skills Strong organizational and interpersonal skills Encore's Service Level 100, 200 & 300 Certifications to be obtained within 90 days Ability to multi-task and work well under pressure Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Instills Trust Safety Conscious Drive Results Action Oriented See The Big Picture Ability to Prioritize Value People Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: ( https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx ). Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting: 6-8 hours per day Standing: 2-3 hours per day Walking: 0-1 hours per day Stooping: 0-1 hours per day Crawling: 0-1 hours per day Kneeling: 0-1 hours per day Bending: 0-1 hours per day Reaching (above your head): 0-1 hours per day Climbing: 0-1 hours per day Grasping: 0-1 hours per day Lifting Requirements 0-15 lbs*: Frequently 16-50 lbs*: Occasionally 51-100 lbs: Never Over 100 lbs: Never Carrying Requirements 0-15 lbs*: Frequently 16-50 lbs*: Occasionally 51-100 lbs: Never Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Frequently Color Vision: Continuously Peripheral Vision: Occasionally Depth Perception: Occasionally Hearing: Continuously Pushing/Pulling Requirements 0-15 lbs*: Occasionally 16-50 lbs*: Occasionally 51-100 lbs*: Never Over 100 lbs: Never Identifies the physical requirements that team members perform without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Posted 30+ days ago

Hilton Worldwide logo
Hilton WorldwideNashville, TN
The Bankers Alley Hotel, Tapestry Collection by Hilton, Nashville is seeking a dynamic Director of Human Resources to join their team. Discover the thoughtfully designed Bankers Alley Hotel in the heart of Nashville, where contemporary luxury meets artistic expression. Immerse yourself in a world of captivating art, indulge in stylish accommodations, and savor culinary delights at our renowned restaurant. Music Row's famed United Artists Tower originally was constructed in 1974 by two members of Elvis Presley's backup band, The Jordanaires, and served as office and recording studio space for decades. At nine stories tall, it remains the tallest building on Music Row, affording 360-degree views of Music City. With a prime location in the vibrant city, our hotel provides easy access to Nashville's culture and entertainment scene. The ideal candidate will have 5 years of progressive Human Resources experience along with loss and risk mitigation experience, training, execution of standard operating procedures, and team member engagement. A Director of Human Resources is responsible for directing and administering the Human Resources function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Director of Human Resources, you would be responsible for directing and administering the Human Resources function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Oversee and administer all Human Resources functions to include, but not limited to, recruiting, training and development, wage/benefit administration, compliance with statutory requirements, team member relations, labor relations and contract compliance, performance evaluations, workers compensation and safety, affirmative action compliance, employment processes and general leadership guidance and support Provide assistance, guidance and counseling to the General Manager, leadership staff and line team members Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive, productive, fair and consistent employment environment Manage all team member and labor relations; if hotel has a collective bargaining agreement, this will include negotiating contracts and settlements, handling grievances, mediations and arbitrations Participate in and lead meetings Recruit, interview and train team members What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parent 401K plan and company match to help save for your retirement Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* Career growth and development Recognition and rewards programs #LI-LV1

Posted 30+ days ago

Spire Hospitality logo
Spire HospitalityBloomington, MN
The Marriott Renaissance Hotel is seeking a creative and skilled guest-focused Hotel Accountant to join their team of fun-spirited team members! Our newly renovated 250+ room hotel, with nearly 5,000 square feet of meeting space, is conveniently located for business and leisure travelers. Must work evenings & weekends. Our property is just a short drive from the world-famous Mall of America. Some of our features include a full-service modern American Restaurant concept, featuring creatively crafted interpretations of Food and Beverage made with a Minnesota twist. Other amenities include our indoor heated junior Olympic-sized pool, whirlpool, and 24-hour fitness center, as well as a recent complete remodel of the property with a local Minnesotan theme. SPIRE Hospitality is a management company that creates memorable guest experiences and delivers best-in-class service at our hotels and resorts nationwide. We ensure you have the support, tools, and opportunities to get the job done, grow as an individual, and excel in your hospitality career. We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS, get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short-and long-term disability, paid time off, wellness programs, excellent hotel discounts, and much more. The salary range is $23.56 to $24.20, based on experience. This role will provide outstanding Guest Services within our Accounting TEAM, responsible for maintaining the finance and accounting function for the hotel. When you join SPIRE, we ensure that you receive the support, tools, and resources for your success as well as the opportunities you need to grow as an individual and excel in your hospitality career. Role and Responsibilities The Hotel Accounting Assistant is primarily responsible for meeting and maintaining guest satisfaction by creating remarkable and effortless experiences from when the guest begins their stay when the folio is received, providing a memorable and distinctive experience that will not be forgotten or mistaken. Provide our guests with the best in service, courtesy, and care by responding promptly to guest requests, or information. Fosters strong working relationships within Accounting and, equally important, with other departments by communicating effectively, verbally, and in writing to provide clear direction. Share any relevant information with the corresponding departments to ensure a successful outcome daily. Reconcile and create invoices for group billings and send them out according to set deadlines. Apply payments and advance deposits. Prepare daily deposits, maintain over/short log for each shift each day. Assist in accounts payable, research past due invoices and process new vendor set-ups. Assist in creating monthly accrual entries for accounts payable. Assist in daily income journal balancing and audit packs to ensure activities are appropriately recorded. Assist in daily reconciliation of tax exempt guest. Assist in responding to credit card chargeback disputes. Maintain workplace safety and corporate compliance by taking proactive measures, enforcing Hotel safety standards. Perform other related duties as assigned. Use a daily checklist to complete projects. Specific Job Knowledge and Skills: The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation. Basic Knowledge of accounting operations including accounts receivable, and accounts payable. Basic mathematical skills, understanding of moderately complex computerized financial systems, and the ability to use manual dexterity to operate all office equipment to meet deadlines, operate 10-key by touch, complete necessary reports, and understand information from the hotel, regional or corporate offices. Ability to perform repetitious work. Ability to stand and move about in the accounting and other hotel areas/departments throughout the shift. Ability to exercise judgment in evaluating situations and in making sound decisions. Ability to lift or move boxes weighing up to 25lbs. Qualifications: High School Diploma or equivalent is a minimum requirement Previous Experience in Hotel Accounting Preferred. Highly motivated individual willing to learn new systems and accounting processes.

Posted 2 weeks ago

Concord Hospitality logo
Concord HospitalityLansing, MI

$16 - $17 / hour

Front Desk & Guest Care Associate Pay Range: $16-$17/hour Do you love connecting with people and creating memorable experiences? At Concord Hospitality, our Front Desk team is the heartbeat of the hotel - the first to welcome guests and the last to leave a lasting impression. If you're proactive, friendly, and thrive in a role where no two days are the same, this is the opportunity for you! We're looking for individuals with a passion for hospitality, a natural ability to engage with others, and a strong sense of responsibility. In return, you'll join a company culture that values respect, teamwork, and fun. What You'll Do As a Front Desk or Guest Services Clerk, you'll be the face of the hotel, ensuring every guest feels cared for: Greet and assist guests with efficiency, warmth, and professionalism. Maintain the highest level of service and hospitality throughout each interaction. Resolve guest concerns quickly and ensure complete satisfaction. Accurately post charges, handle payments, and follow all cash-handling procedures. Manage guest mail and messages with professionalism and discretion. Stay knowledgeable about our hotel brand, programs, and special offers. Communicate guest needs and feedback clearly to other departments and management. Answer calls, assist lobby visitors, and support team members promptly. Know and follow all hotel safety and emergency procedures. Why You'll Love Working With Us Competitive Pay: $16-$17/hour. Comprehensive Benefits (for full-time associates): medical, dental, vision, life insurance, disability options, 401K, tuition assistance, and discounted hotel stays. Career Growth: Ongoing training, development programs, and advancement opportunities. Positive Culture: Our five Cornerstones - Quality, Integrity, Community, Profitability, and Fun - are the foundation of everything we do. Associate First Environment: At Concord, you're not just an employee - you're valued, supported, and part of a team that cares. Engagement & Recognition: We celebrate wins, foster teamwork, and make sure work is rewarding (and fun!). Why Concord? At Concord Hospitality, we know our associates are our greatest strength. We pride ourselves on cultivating an environment where you can do meaningful work, grow your career, and enjoy coming to work every day. If you take pride in delivering exceptional service, enjoy being part of a supportive team, and want to grow in the hospitality industry, we'd love to hear from you! Apply today. We are proud to be an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace.

Posted 2 weeks ago

PM Hotel Group logo
PM Hotel GroupChevy Chase Village, MD
Are you a seasoned finance leader with a passion for hospitality? PM Hotel Group is looking for an experienced Vice President of Accounting to join our team! This is an incredible opportunity for a dynamic professional with a strong background in hotel accounting and multi-property, nationwide management. If you're ready to lead a high-performing team in a fast-paced, growth-oriented environment, we want to hear from you! PM Hotel Group is a Top-15 hotel management company with a diverse portfolio that includes luxury, full and select service hotels across the country. Celebrating a culture committed to respect, teamwork and entrepreneurial spirit, at PM Hotel Group we encourage all our associates to express themselves and their talents in their own way. Our people-first mentality is a central part of our corporate DNA. The Vice President of Accounting will oversee all financial, accounting operations and payroll for PM Hotel Group, a leading hotel management company with 90 hotels under management or in development in 22 states. This role will manage financial reporting, compliance, budgeting, forecasting, and operational controls across multiple hotel properties. The VP of Accounting will provide strategic leadership, ensuring accurate and timely financial reporting while aligning financial practices with company objectives. This is a senior executive role, and the VP will work closely with the CFO and other department leaders to drive profitability, growth, and operational efficiency. Key Responsibilities: Strategic Financial Leadership: Lead and direct the accounting team in developing financial strategies, processes, and systems to support the company's goals. Ensure that accounting policies and procedures are in compliance with GAAP and hospitality industry standards. Provide strategic advice to the CFO and executive leadership on key financial matters, including cash flow management, cost controls, and profit optimization. Financial Reporting & Analysis: Oversee the preparation and analysis of monthly, quarterly, and annual financial statements for all hotel properties. Manage aggregation of financial information from various entities, ensuring accuracy and completeness. Present financial results and insights to the executive team, hotel ownership, and other stakeholders as required. Monitor the key performance indicators (KPIs) and financial metrics to track the company's performance. Budgeting & Forecasting: Lead the preparation of annual budgets for all hotel properties. Work closely with department heads to provide accurate forecasting and track performance against financial goals. Advise on areas for cost reduction and revenue enhancement based on financial analysis. Team Management & Development: Manage and mentor a team of accounting and payroll professionals, fostering a culture of accountability and excellence. Conduct performance evaluations and provide development opportunities for associates. Lead training efforts to ensure the team stays current with accounting best practices, tax laws, and industry standards. Internal Controls & Compliance: Establish and enforce internal controls to safeguard company assets and ensure compliance with regulatory requirements. Oversee internal audits and external audits, ensuring timely resolution of any issues identified. Monitor and manage tax compliance, ensuring accurate and timely filing of corporate, property, and other tax returns. Payroll Strategy and Oversight: Develop and implement payroll policies and procedures that align with the company's financial strategy and compliance requirements. Ensure that payroll processes are efficient, accurate, and scalable as the company grows. Ensure that payroll is in compliance with federal, state, and local tax laws, as well as federal, state and local labor laws, including wage and hour regulations. Technology & Process Improvements: Evaluate and implement accounting software and technologies to improve accuracy, efficiency, and reporting capabilities. Drive process improvements in accounting workflows, financial reporting, and operational procedures. Other duties as assigned. Qualifications: Education: Bachelor's degree in Accounting, Finance, or a related field preferred. CPA (Certified Public Accountant) or CMA (Certified Management Accountant) designation preferred. Experience: Minimum of 10 years of progressive experience in accounting, with at least 5 years in a senior leadership role in a hotel management or hospitality company. Strong background in managing large-scale accounting operations, financial reporting, and multi-property financials. Proven experience in strategic financial planning, budgeting, forecasting, and analysis. Familiarity with hospitality industry financials, cost controls, and operational challenges. Skills & Abilities: Strong leadership, communication, and interpersonal skills with the ability to work with senior executives, department heads, and external partners. Advanced proficiency in software platforms that manage accounting processes, payroll, purchasing and business intelligence. In-depth knowledge of GAAP, tax laws, financial regulations, and industry best practices. Ability to manage multiple priorities, adapt to changing business needs, and meet deadlines in a fast-paced environment. Salary Range: $175,000-$200,000 per year + Incentives, depending on experience.

Posted 3 weeks ago

Concord Hospitality logo

Food & Beverage Director / Free Parking At Downtown Hotel / Responsible For Bar Outlet, Banquets & Breakfast Outlet

Concord HospitalityPittsburgh, PA

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Job Description

As the Food & Beverage Director at Concord Hospitality, you will lead and oversee all F&B operations within the hotel, including restaurant outlets, banquet events. This position is responsible for driving financial performance, delivering exceptional guest experiences, and fostering a high-performing team culture. You will collaborate with culinary and service teams to implement innovative concepts and maintain service excellence aligned with Concord's core values.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

Responsibilities:

  • Develop short-term and long-term financial and operational plans that align with the hotel's and Concord's strategic goals.
  • Oversee all F&B outlets and banquet operations to ensure seamless execution and service excellence.
  • Maintain product and service quality standards by conducting evaluations, guest feedback analysis, and complaint investigations.
  • Design and implement revenue-generating programs that provide excellent value and guest satisfaction.
  • Empower and train team members to meet or exceed guest expectations through consistent service delivery.
  • Monitor food presentation and partner with Sous Chefs and kitchen staff to address any concerns or inconsistencies.
  • Ensure smooth execution of group bookings and banquet events using proper banquet service techniques.
  • Lead and motivate F&B associates using effective leadership practices and performance management.
  • Recruit, interview, onboard, and train qualified team members to meet service and performance standards.
  • Make strategic business decisions using reports, performance data, and operational insights.
  • Enforce all Concord and brand standard operating procedures (SOPs) and service protocols.
  • Oversee the creation and execution of marketing initiatives to promote F&B outlets and seasonal offerings.
  • Continuously develop and implement innovative programming to remain competitive in the local market.
  • Build relationships within the local community to enhance public relations and brand presence.

Qualifications:

  • Proven experience in a leadership role within the food and beverage or hospitality industry.
  • Strong understanding of financials, food cost, labor cost, and revenue strategies.
  • Excellent communication and interpersonal skills with a hands-on leadership style.
  • Ability to lead by example and foster a team environment focused on guest satisfaction and operational excellence.
  • Experience managing both restaurant and banquet operations is preferred.
  • Strong organizational and problem-solving skills.

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including:

  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training & development opportunities
  • Career advancement within our growing portfolio

Why Join Concord?

At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our "Associate First" culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.

Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America:

"We Are Concord!"

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."

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