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At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. The Door Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Door Attendant is responsible for opening doors for all guests entering and exiting the facility and assisting guests with transportation to off-site locations. Job Details Door attendant- Omni Nashville Hotel Starting pay $15 - $18 per hour No experience needed Open availability required Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $15 - $18 per hour plus $5 - $9 per hour in tips. Work Schedule: The potential work schedule for this position is weekdays, weekends, holidays, all shifts. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Door Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Door Attendant is responsible for opening doors for all guests entering and exiting the facility and assisting guests with transportation to off-site locations. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location-35% Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks-15% Assists guests with room changes when needed. Assists with the delivery and pick up of items to guest rooms. Opens all vehicle and hotel doors for guests-25% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested-25% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree Required Licensure, Certification, etc.: N/A Work Experience: One to three months related experience and/or training; OR equivalent combination of education and experience For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park If providing valet parking or shuttle services, may be subject to additional requirements Knowledge: Knowledge of customer service Skills: Must be able to read and write standard English language Must be able to read and comprehend simple instructions, short correspondence and memos Must be able to write simple correspondence Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Maintains accuracy and composure while under pressure SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.

Full Job Description * Ensure that all policies, procedures, and standards are in place regarding the brand, ownership, and state policies. * Follow all safety and security guidelines for cash handling, guest relations and hotel personnel. * Always provide exceptional service to all guests. * Oversee all operational activities with a positive attitude and sense of teamwork. * Maintain and improve all hotel standards daily. * Maintain excellent guest scores and QA scores. * Help to develop the yearly budget with the accounting team, while maintaining that budget for the year, reaching both the Revenue goal and the GOP goal. * Conduct all hiring, training, and HR processes at the hotel level. * Work with the sales team to find new sources of business, meet all top accounts and help as needed. * Work with housekeeping to ensure all cleanliness standards are achieved. *Work with Maintenance to ensure the building and all the rooms are in working order. *Develop relationships with vendors with the ability to negotiate pricing. *Create a positive work environment.Job Requirements * Able to work in a fast pace, always changing work environment with a professional and positive attitude. * Able to understand P&L, GOP, payroll processing, AR accountability and revenue generation. * Able to multi-task and handle working in different areas of the hotel as needed. * Excellent Guest Relation skills. * Excellent ability to train and motivate team members. * Experience with IHG system is a plus.

MCMENAMINS LINE COOK TITLE: Line Cook REPORTS TO: MANAGER FLSA CLASS: Hourly Non-Exempt The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Description of the Position: In general, every McMenamins line cook will be asked to handle every task from the opening to the closing of the kitchen. Duties include, but are not limited to, the manufacture and presentation of all hot & cold food products. This may include salads, hot & cold sandwiches, pastas, hot & cold appetizers, pizzas, weekly specials, and sauté & grill items. Each line cook is responsible for the organization and cleaning of their work area. Being a line cook can be hard physical work, takes mental agility, and the ability to effectively multi-task in a fast-paced and deadline-oriented environment. A line cook must have the ability to work well independently and as a member of a team. Each employee is expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamins employees will be expected to keep current on company events, history, and products. Other duties as assigned by the Manager on Duty (MOD). Requirements of the Job: Obtain and maintain a current food handlers card Previous cooking experience is preferred Flexible schedule including days, evenings, weekends, and holidays preferred Essential Functions of the Job: Produce excellent quality food for customers Accurately work with numbers, orders, follow recipes and food specs Safely lift and carry heavy objects with a hand truck or the help of another person, if necessary Must have a value for diversity and the ability to work with individuals from different backgrounds Ability to remain calm, focused, and provide excellent food products in a high-volume environment Follow strict adherence to deadlines and product quality Work for long periods on feet with frequent walking and standing Perform repetitive movements such as pushing, pulling, bending, some twisting, and stooping Perform fine hand manipulation including handling small and large objects, chopping, using kitchen equipment, as well as working with and around sharp objects, including knives and slicers Work in a hot kitchen and around various heat sources, including grills, broilers, and hot-oil fryers Communicate clearly, be positive, polite, and cooperative with co-workers, managers, vendors, and customers Work with chemicals used in cleaning and sanitizing Complete dishwashing duties as needed Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force. YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION E.O.E.

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! This position is responsible for cleaning and maintaining public spaces, and stocking housekeeping supplies to B. F. Saul Company Hospitality Group quality standards. Assists housekeepers and guests as needed, by providing friendly, courteous and professional service, and adheres to health regulations. Follows B.F. Saul Company Hospitality Group's high standards of quality to ensure guest satisfaction. Responsibilities: Cleanliness: Responsible for cleaning hotel public spaces. Stocks housekeeping supplies and linen. Responsible for delivering housekeeping related items to guest rooms. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. Safety/Risk Management: Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Reports all maintenance needs and service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents. Knowledgeable of hotel emergency procedures. Self Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies. Required Skills and Experience: High school diploma or GED preferred. Housekeeping/laundry experience preferred. Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment. Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift. Significant bending required. EEO AA M/F/Vet/Disabled Benefits: Well-Being Health Insurance Dental & Vision Insurance Short- & Long-Term Disability Vacation Policy Personal and Sick Policy Long Term Planning:401(k) Retirement ProgramPaid Life InsuranceTuition Reimbursement Team Member Programs:Our Big 3 Mission Statement Leaders of the Month/YearAnnual Performance Appraisals and Wage Increase OpportunitiesAnnual Team Member BanquetsAnnual Team Member Engagement SurveyDiscounted Room Rates for Team Members, Family and FriendsComplimentary Room Stays B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What You'll Do: Our Banquet Cook is responsible for the flawless preparation and presentation of the menu created by the Executive Chef and for making sure our guests receive an unparalleled dining experience. No pressure. Here are just some of the tasks you'll be responsible for on a daily basis: Prepare food consistent with recipe cards Start food items that are prepared ahead of time, making sure not to over-prepare estimated needs. Return all food items not used on next shift to designated storage areas. Operate and properly clean cooking and kitchen equipment and supplies. Where You've Been: You have a high school diploma or equivalent and at least 1 year's experience as a prep line/cook. Most importantly, you're someone who is capable of thinking on their feet and able to keep up in high-pressure situations. If that sounds like you, go ahead and apply. When You're Here: This probably goes without saying but you'll be on your feet a lot. There will be occasions when you may be carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and working on slippery floors. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Join Our Team as a Houseperson & Laundry Attendant and Step into a World of Hospitality Excellence! Are you ready to embark on a journey where every day is filled with opportunities to shine? At our esteemed establishment, we're not just hiring a Houseperson - we're inviting a dedicated individual to become a cornerstone of our exceptional Housekeeping Department. As a Houseperson, you'll be the guardian of cleanliness, ensuring that every nook and cranny of our property sparkles with perfection. Your daily tasks will encompass much more than just tidying up; you'll be the silent hero behind the scenes, orchestrating the seamless flow of operations to ensure our guests experience nothing short of excellence. Daily Duties Will Include: Stripping guest rooms of used linen to support Room Attendants Restocking housekeeping closets and carts with fresh linen, towels, and amenities Organizing storage areas to maintain cleanliness and accessibility Assisting in the hotel laundry operation as needed, including sorting, folding, or transporting linen Putting away linen and supply orders in an organized and timely fashion Supporting the team with special requests, heavy lifting, and ensuring the cleanliness of public areas Here's What Awaits You: A Dynamic Environment: No two days will be the same! With each shift, you'll embark on a new adventure, making rounds through our halls to ensure every corner reflects our commitment to pristine perfection. Team Collaboration: Join forces with our esteemed Housekeeping team, where your contributions will be valued and your support essential in keeping our high standards alive. The Power of Observation: Your keen eye for detail will not only maintain our standards but elevate them. Whether it's reporting missing articles or signs of wear and tear, your vigilance will ensure nothing escapes our attention. Guest Engagement: Be the welcoming face our guests adore! From answering inquiries to providing assistance, your gracious demeanor will leave a lasting impression, turning every guest interaction into a memorable experience. Perks & Benefits: Joining our team isn't just a job; it's a gateway to a world of opportunities. As a full-time associate, you'll unlock a treasure trove of benefits including competitive wages, comprehensive medical/dental/vision plans, life insurance, and so much more. Plus, enjoy discounted room rates at Concord managed hotels, because who doesn't love a well-deserved getaway? Why Choose Concord? At Concord Hospitality, our associates are the heart and soul of our success. We don't just offer jobs; we cultivate careers. With our "Associate First" culture, you'll find endless opportunities for personal and professional growth. Join a company built on integrity, diversity, and a commitment to excellence. And let's not forget the FUN! Because at Concord, we believe in working hard and playing harder. Join Us Today and Be Part of Something Extraordinary - Because Together, "We Are Concord!"

Position Overview The Project Coordinator, Venues is responsible for the planning and execution of small events or a portion of a large event. This position will ensure successful and profitable execution of events by following Encore's Production Process and Technical Standards and will partner with the sales and operations team to deliver on event execution plans. The Project Coordinator, Venues reports to a designated Venue Operations lead (DET / DOO). Key Job Responsibilities Event Planning Prepare and communicate production & labor schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to lead crewmembers, vendors and venue. Maintain focus on client needs by attending client meetings, creating and maintaining organized show files, and responding to client concerns, questions, and problems. Review sales documents to confirm that the equipment and technical positions to ensure they meet client's needs. Event Execution Communicate event execution plan and on-site changes including billing, production schedules and client requests. Review all necessary information with crew leads to ensure a successful and profitable event. Operate equipment and assist crew as necessary/qualified. Mentor Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market. Administrative & Training Assist Venue Operations leaders with completion and analysis of the EPT tool for events as necessary. Process Encore post-event items, including review of timesheets, timely processing of invoices and post-show reporting. Work with Venue Operations leaders to identify training opportunities for onsite and regional workforce. Job Qualifications High School Diploma required 3+ years tech experience in the event technology or Broadcast industry 2+ years of administrative and customer service experience, preferred. Strong written and oral communication skills Strong Technical Background Strong Client relationship skills Operational logistics experience Works well under pressure Ability to multitask MS Office experience Ability to read technical diagrams preferred Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Instills Trust Safety Conscious Drive Results Action Oriented See The Big Picture Tech Savvy Value People Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx ). Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Office Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-KL1 #INDEVT

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $80k. Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan. Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. JOB SUMMARY The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. DUTIES AND RESPONSIBILITIES Financial and Business Systems Management Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance. Demonstrates the ability to improve the financial performance and profitability of the account Understands the contractual agreement and recognizes ways to maximize opportunities Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping Ensures that forecasts, payroll and accounting reports are on time and accurate Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures Human Resources Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location Fosters an environment that retains talented associates Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews Sees that new associates get off to the right start through proper orientation and on-the-job training Recognizes great performance and provides opportunities for top performers to learn and grow Recognizes where the team and individual performers need to improve and properly trains and coaches Identifies talent and helps develop future leaders for the organization Conducts regular performance appraisals and provides feedback and coaching for all direct reports Holds effective associate meetings and ensures that shift huddles happen on every shift Practices positive discipline and provides accurate and timely performance documentation Delegates by allocating decision making and other responsibilities appropriately and effectively Service Management Ensures that the guest/patient service experience is delivered consistently on all shifts Efficiently allocates labor resources to support service delivery Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels Understands the client's service standards and effectively integrates Towne Park's standards to complement them Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results Client Relations Management Develops cohesive working relationships with the clients' staff members Maintains regular meeting rhythms and communication channels with the client and follows through on commitments Knows when to be present at the site and maintains a high level of visibility Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park. Systems and Standards Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures Trains others or sees that they are trained to properly use the systems provided Maintains a clean, neat work environment Completes all tasks in a timely manner as instructed by the Area/District Manager Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers Treats clients and associates with courtesy, respect and dignity Maintains strict confidentiality related to associate and client information Safety and Risk Management Understands and follows safety and security procedures Practices preventative safety procedures as set forth by Towne Park Reports all accidents and incidents to the Area/District Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Reports all potential high risk areas and safety concerns to the Area/District Manager Ensures all associates have been adequately trained in safety and loss prevention procedures Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations Promptly responds to any concerns regarding workplace safety Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation Sales Responsibilities: Maintains relationships with present client to obtain references and leads for new opportunities Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities. KNOWLEDGE, SKILLS AND ABILITIES Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines Demonstrated work ethic, drive, energy, and persistence to achieve goals Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications Written and verbal communication skills to effectively address all levels within the organization Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails QUALIFICATIONS Associate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience Knowledge of general business practices including accounting, human resources and customer service Must be able to drive manual transmission Must have and maintain a valid driver's license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working extended hours, including evenings and weekends are required. Travel of up to 10% may be required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.

Your Path Begins Here At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood. Renaissance Milwaukee West, a newly opened, AAA Four Diamond, premium distinctive hotel is seeking an energized and detailed-oriented Guest Rooms Maintenance Technician to join our Engineering Team. This is a great opportunity to learn entry-level maintenance or to build on your existing skills. On-the-job training and mentorship provided by our Engineering Leadership Team! In this role, you make a difference in our guest experience daily. Put your stamp on our great property and set your pace for your future career! Here are some of the great benefits of working with us: Competitive Pay 2 Weeks Paid Time Off Annually 7 Paid Holidays Same-Day Pay Option Hotel discounts worldwide Exclusive discounts on concert tickets, theme park passes, rental cars, and more Verizon wireless discount Free parking in structure and easy access to public transportation Complimentary and discounted food and beverage Comprehensive health, vision, and dental insurance with multiple plan choices Flexible Spending Account Group life insurance (provided by the company) Short-term disability insurance (provided by the company) Voluntary supplemental life insurance and long-term disability insurance 401(k) with company contribution - free money! Safety shoe discount Company uniform Deeply discounted dry clean services Clean and secure locker room for personal belongings Personal and professional developmental opportunities; classroom training, online training, and educational assistance program Role Summary: Responsible for guest room maintenance with routine repairs and preventative maintenance checks, under the direction of the Chief Engineer. Responsibilities: Assist with building and grounds maintenance, with a focus on hotel guest rooms. Complete varied maintenance tasks including but not limited to plunging toilets, unclogging drains, repairing hardware, plumbing, painting, and electrical equipment (e.g., lamps, air conditioning, and cosmetic items). Provide a safe environment for our guests and hotel staff. Provide professional, courteous service to our guests and accommodate various requests. Be a team player and assist in other departments when help is needed. Must be knowledgeable of all emergency procedures. Has working knowledge of sprinkler system and emergency power systems. Must be available for emergencies and to preserve the building and systems during the emergency. Ability to move luggage or packages weighing up to 50 pounds. Assist in unloading delivery trucks, as needed. Utilize web-based engineering application to manage assets, documents, and maintenance programs. Maintain thorough and timely logs, as required. Adhere to uniform requirements. Clean, lubricate, protect, or otherwise maintain all tools and equipment. Continuously look for conditions which may endanger associates or guests of the hotel and take immediate action to correct any hazardous conditions found. Other duties as required. Desired Skills and Experience: Prior experience in maintenance (minor repairs, painting, patching drywall, etc.) preferred. This position requires flexible availability (weekend availably required). Compensation: The starting hourly pay for this position is $18.00, depending on experience. Why Concord? Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $9 per hour plus $5-$10 per hour in tips. Work Schedule: The work schedule for this position can include AM/PM shift times. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure. Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel. Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services. Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations. Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested. Completes all tasks in a timely manner as instructed by the Account Manager Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must complete the Wheelchair Safety Training course provided by Towne Park Work Experience: One to three months related experience and/or training Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Must be able to read and write standard English language Must be able to read and comprehend simple instructions, short correspondence and memos Must be able to write simple correspondence Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

JOB DUTIES Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. Check departing guests out of the hotel as per hotel procedures. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. Resolve guest problems and complaints. Sell guest rooms, food & beverage outlets and seasonal hotel promotions. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift. Post charges to individual room or master account. Complete tasks on daily checklist. Communicate with other hotel departments to maintain a high level of guest satisfaction. Adhere to guest safe deposit box procedures. Adhere to policies regarding handling of employee's cash bank. Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed. Sell Honors Program to guests. Process mail, messages, faxes and packages. Assist with Guest Service as needed. Responsible for knowledge of groups and functions in the Hotel on a daily basis. Notify management of any pertinent information related to shift activities. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction. Be a Team Player and encourage the teamwork attitude among staff. Attends department and inter-departmental meetings. Notify management of any pertinent information related to shift activities. Be knowledgeable in all hotel emergency procedures. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner. Ensures total guest satisfaction. Follow supervisor's instructions and performs other duties as directed or assigned. The Hilton Washington Dulles is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to lisa.pisone@dulleshilton.com or call 703-834-1981 to let us know the nature of your request.

Job Description Summary The Engineer sets the tone for Sonesta's mission by always going above and beyond for our guests. The role's primary responsibility is to perform routine maintenance and skilled repairs to the building and equipment. The Engineer shall provide attentive and courteous service to guests, assist guests with inquiries, and ensure their stay with Sonesta is filled with Amazing Moments. The ideal candidate has a passion for hospitality and providing exceptional guest service. Job Description Position Title: Engineer - Hotel Maintenance Location: Sonesta Denver Downtown Department: Engineering Reports To: Director of Engineering Type: Non-Exempt (Hourly) Pay Range: $24.00 to $25.00 per hour Application Deadline: January 4th, 2025 Job Summary The Engineer sets the tone for Sonesta's mission by always going above and beyond for our guests. The role's primary responsibility is to perform routine maintenance and skilled repairs to the building and equipment. The Engineer shall provide attentive and courteous service to guests, assist guests with inquiries, and ensure their stay with Sonesta is filled with Amazing Moments. The ideal candidate has a passion for hospitality and providing exceptional guest service. Job Description Work Environment Interior and exterior of building with potential for guest-facing contact. Exposure to extreme temperatures inside and outside of the building. Physical Demands Must be able to exert in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects. Frequent bending, kneeling, climbing, stooping and reaching. Ability to stand during entire shift. Expected Hours of Work Must be flexible to work variable days of the week to include weekends and holidays. Ten to twelve hour shifts sometimes required. Education and Experience Specialized knowledge and skills or certification within a field or discipline such as plumbing, electrician, carpentry, equipment mechanics, HVAC, refrigeration, etc. Trade school and/or college course work in related field preferred. Experience in a hotel or a related field preferred. Principle duties and responsibilities (Essential Functions) include: Perform general maintenance and repairs for assigned area of expertise such as the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, water treatment systems, and swimming pool, etc. Perform preventative maintenance on a regular basis and ensure that assigned equipment is maintained and operational. Adhere to federal, state and local safety regulations, brand standards and other compliance requirements. Report all unsafe conditions or malfunctioning equipment to supervisor. Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc. Replenish supplies and inventory in a timely and efficient manner and minimizes waste. Take required readings on equipment. Replace and program televisions as needed. Replace light switches, receptacles, light bulbs and fixtures. Paint designated areas and perform plumbing repairs (i.e. clogged drains, copper pipe, change washers, change handles, drain fittings, etc). Understand and be able to read blueprints and wiring diagrams. Refurbish furniture and fixtures and repair all types of wall coverings. Repair and program hotel electronic lock system. Deal with reasonable complaints/requests with professionalism and patience. Display professional appearance and demeanor at all times. Attend departmental pre-shift and mandatory meetings. Perform other duties as requested by management. Qualifications and Skills Attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Ability to prioritize and multitask. Excellent organizational skills and attention to detail. Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive instructions for the day and/or to read equipment repair manuals. Mathematical skills, including basic math, percentages, quantities, and variances. Professional verbal communication skills. Excellent interpersonal and customer service skills. Prioritization and time management skills. Additional Job Description Pay: $24.00 to $25.00 per hour. Base pay offered may vary depending on various factors, including but not limited to job-related knowledge, skills, and job-specific experience/overall experience. Application Deadline: This job posting will be closed on January 4th, 2025 Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our full-time employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long-Term Disability Insurance Various Employee Perks and Discounts Go Beyond @SonestaHotels WHO WE ARE We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time. Additional Job Information/Anticipated Pay Range Pay: $24.00 to $25.00 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience. Application Deadline: This job posting will be closed on January 4th, 2025 Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

What You'll Do: Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and ensuring the property's balances are accurate from the previous day. Some of your nightly duties include: Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests. Answer guests' questions about the hotel services and amenities. Where You've Been: We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Are you a hospitality leader with a passion for operational excellence, front office innovation, and dynamic F&B leadership? We're seeking a results-driven Hotel Manager to help lead our 460-room full-service Marriott at one of the nation's busiest airports. This role is ideal for a seasoned hotel executive with strong credentials in Front Office and Food & Beverage operations, a high level of systems and technology fluency, and a leadership style focused on maximizing individual and team potential. If you thrive in high-volume environments and lead with both accountability and empathy, we want to connect. Key Responsibilities Direct daily hotel operations with emphasis on Front Office, F&B, and Operational Technology Oversee multiple F&B outlets and banquet operations; support innovation in menu engineering, labor efficiency, guest experience, and profitability Champion Marriott brand standards, service excellence, and continuous process improvement Collaborate with department heads (F&B, Housekeeping, Engineering, Sales) to ensure cohesive execution and associate engagement Spearhead technology-forward guest experiences (mobile key, digital check-in, service recovery tools, etc.) Serve as acting GM in the General Manager's absence; participate in owner and brand-facing meetings Leverage individual and team potential to build and develop high-performing teams Monitor and optimize hotel metrics: GSS, RevPAR Index, GOP, Food Cost %, Labor Productivity, etc. What You Bring 5+ years of hotel leadership experience, including at least 2 years as a division head or higher in Food & Beverage at a full-service Marriott. Strong background in Rooms Division and Front Office leadership, with proven success in operational execution and guest satisfaction Experience managing high-volume F&B operations, banquet services, and outlet profitability Comfortable with Marriott systems and tools (e.g., MGS, FMPMS, MARSHA.) Ability to analyze performance data, diagnose opportunities, and take decisive action Passion for people and performance: a developer of talent who understands both operational excellence and emotional intelligence Strengths-based leader: You understand your team's innate talents and lead from your own Preferred Themes: Achiever- You take pride in getting results Relator- You build trust and strengthen teams Analytical- You love solving problems with data Learner- You're driven to grow and evolve Responsibility- You own outcomes and model integrity Why This Hotel? Premier 460-room airport Marriott with high transient, crew, and group volume Full-service operations including multiple restaurants, bar/lounge, and event space Active capital reinvestment and ownership support for innovation and modernization Part of the Spire Hospitality portfolio - known for people-first culture and performance-driven leadership Ready to lead with purpose? Join us in building a culture of excellence-where your hospitality expertise and StrengthsFinder approach can shine. Salary starting rate: $120,000 USD. Benefits: Competitive salary and performance-based bonuses. Comprehensive health benefits, including medical, dental, and vision coverage. Retirement savings plan with company matching. Paid time off Opportunities for professional development and career advancement. Employee discounts on hotel stays and dining.

About PM Hotel Group A Top 15 hotel management company, PM Hotel Group was recently recognized by Hotel Business as a Best Place to Work in Hospitality. With over two decades of experience, PM Hotel Group has built enduring relationships with brands, partners, and third-party hotel owners nationwide. We operate a diversified portfolio of more than 80 hotels across leading brands and independent flags, with a particular emphasis on the lifestyle and experiential segment, where our expertise in creating distinctive guest experiences and operational excellence sets us apart. As a company, we are guided by our core values of respect - for one another, our guests, and the planet. We manage with a dedication to sustainability, a tradition of teamwork, and a passion for innovation and entrepreneurship. Above all, we know that our greatest resource is our people, and this people-first mindset remains at the heart of our corporate DNA. Role Overview As a core member of PM Hotel Group's Business Development team, the Manager | Feasibility, Financial Analysis & Operational Analytics plays a hybrid role that combines traditional underwriting and development responsibilities with advanced operational analytics leadership. This role is approximately 50% focused on sourcing, evaluating, and underwriting new management opportunities and 50% focused on building analytical tools, operational dashboards, and performance insights that drive portfolio-wide results. This individual partners closely with senior leadership, property operations, revenue management, finance, and ownership groups to evaluate opportunities, develop proposals, and bring data to life through compelling visualizations and business intelligence tools. Beyond executing deals, the Manager leverages Power BI, internal operating data, and performance benchmarks to refine underwriting assumptions, enhance portfolio efficiency, and support a data-driven culture across the organization. Key Responsibilities Business Development (≈ 50%) Lead market research, feasibility, and underwriting efforts for third-party management opportunities, incorporating internal performance benchmarks and operational KPIs into deal assumptions. Develop institutional-grade deliverables, including management proposals, pro formas, strategic memoranda, and presentations for ownership groups and brand partners. Maintain the development pipeline, collaborate on deal strategy, participate in weekly pipeline discussions, and guide analysts in the preparation of supporting analyses. Synthesize competitive data, macroeconomic trends, and transaction activity into actionable insights that shape deal strategy and PM Hotel Group's growth priorities. Support relationship development with brokers, owners, lenders, and brand representatives, representing PM as a strategic analytical partner. Operational Analytics & Business Intelligence (≈ 50%) Build and maintain Power BI dashboards that integrate PMS, POS, STR, HotStats, labor, and internal benchmarks to provide clear visibility into portfolio and property results. Design data models and visualization tools that assess RevPAR, ADR, occupancy, GOP, staffing productivity, guest satisfaction, profitability, and other core KPIs. Partner with Operations, Revenue Management, and Finance teams to identify performance opportunities, translate data into actionable recommendations, and track the impact of initiatives. Integrate operational intelligence into underwriting practices to improve forecast accuracy, deal selectivity, and risk assessment metrics. Lead ad-hoc analytical projects requiring cross-departmental collaboration, conducting deep-dive analyses that inform strategic initiatives, capital planning, and asset optimization. Recommend and evaluate new data analytics platforms, reporting methods, and process improvements that strengthen the Support Center's analytical capabilities. Mentor analysts in data modeling, visualization best practices, and operational KPI interpretation to support a consistent data-driven approach across the organization. Qualifications And Skills Bachelor's degree required with a degree in Finance, Hospitality Management, Business Analytics, or a related field strongly preferred. 3 to 6 years of progressive experience in hotel feasibility, finance, or revenue/operations strategy with a solid understanding of hotel operations and performance metrics. Demonstrated experience working directly with senior executives, ownership groups, and brand partners within the hospitality industry. Proven ability to analyze and interpret data to drive operational and financial improvement across multiple properties. Proficiency in Power BI strongly preferred (data modeling, DAX, Power Query, dashboard design); Tableau, SQL, STR, HotStats experience a plus. Strong financial modeling and underwriting skills, with the ability to connect market, operational, and financial insights. Exceptional communication and presentation skills, capable of translating complex analyses into clear, actionable recommendations for non-technical audiences. Strong leadership and team management abilities, with experience mentoring analysts and fostering cross-departmental collaboration. Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, deadline-driven environment. Job requires working nights and weekends when necessary. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Description WHAT MAKES VOA SPECIAL? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor's efforts to become self-sufficient and reach their full potential. The Lead Guest Services Coordinator at the Family Motel is directly responsible for the oversight of the Family Motel Front Desk and other operational items throughout their shift. Job duties include supporting the needs of the guests staying at the Family Motel and monitoring their safety and well-being, overseeing facility cleanliness while on shift, coordinating occasional activities, as well as accurately maintaining census and other administrative duties. Lead duties include maintaining the staff schedule, obtaining staff coverage due to planned absences, and ordering supplies. The Lead Guest Services Coordinator may develop specialty areas including, housing, employment, benefits, or others as indicated by the needs of the program. Family Motel serves populations on location in three programs: family shelter, respite shelter and a Veterans program. Service modalities include Trauma Informed Care, Harm Reduction, Motivational Interviewing, Crisis De-escalation and Critical Time Intervention. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensures that the guest's voice is heard, and when appropriate the guest's ideas play a prominent role in programming. Demonstrates knowledge of guest-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team. Clearly documents all client interactions along with required eligibility and demographic information. Ensures timely reporting within data entry systems and hard copy files in accordance with guidelines. Develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS). Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams. Maintains physical and emotional safety of all guests in the facility. Manages the milieu and addresses guest conflict immediately to de-escalate. Contacts emergency personnel as necessary and will accurately and adequately complete any reports or documentation required. Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field. Conducts shelter operations such as assisting in supplying linen and personal items, building walk-throughs, and enforcing program rules. Maintains regular front desk duties that include but are not limited to answering phone calls, taking messages, accepting donations, handling mail, distributing bus tickets/passes. Attends staff meetings and training as scheduled. Participates as an equal member of the Family Motel team. Monitors activities of the Motel by reviewing shift logs and responds to needs appropriately. Notifies Maintenance of needed repairs and other concerns in a timely manner. Takes action to discharge Motel guests who have failed to comply with established requirements and applicable laws. Performs job responsibilities in accordance with the Social Work Code of Ethics. Performs all other duties as assigned. Lead Guest Services Coordinator duties include: Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, and field-relevant best practices. Serves as coordinator for holiday projects and other special projects as assigned. Assists in scheduling volunteers and ensures volunteers are assigned appropriate tasks and projects. Assists in the supervision of volunteers during shifts worked. Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. Assists in training incoming staff on facility operations, policy and procedure. Serves as a member of the coverage on-call rotation team. May provide coverage at other VOA facilities as requested by management staff. Responsible for maintaining the staff calendar as well as finding coverage for planned open shifts. Places weekly orders for cleaning, kitchen supplies, and office supplies based on inventory. Facilitates team meetings as assigned or necessary. Working Conditions and Physical Requirements Ability to be single staffed while at the facility while having the responsibility for the safety of the guests. Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks, and in cases of an emergency. Some lifting is required but should rarely exceed 25lbs. The employee may be exposed to severe weather conditions. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Position Type and Expected Hours of Work While on duty this position is single-staffed and unless they have established coverage for an approved reason, they will be expected to stay at the facility for the entirety of their shift. This position is considered "essential staff," requiring them to be on their scheduled shifts regardless of holidays or inclement weather. This is compensated as determined by HR. This position is also required be on the on-call rotation. This may result in being on-call approximately every 4-6 weeks. During on-call, all staff are required to answer calls for coverage issues for an entire seven days (Friday at 5pm until the next Friday at 5pm). This may require coverage of shifts at all residential facilities. There is a $100 stipend as compensation for being on call plus any overtime worked. Schedule: Monday- Friday 7:00 am- 3:30 pm Salary Range: $19.29-$21.00 The Family Motel is staffed 24 hours a day year-round. Location 4855 West Colfax Avenue Denver, CO 80204 Benefits: eligibility is based on job type/status Vacation Time Separate Sick Time Paid Holidays Floating Holidays Personal Days Volunteer/Wellness Day Tuition Assistance Pension Plan 403b Retirement Plan with Agency Match Health, Dental, Vision, Pet Insurance Life Insurance Accident Insurance Employee Assistance/Work-Life Balance Program Employee Discount Program LifeLock with Norton Public Service Loan Forgiveness Volunteers of America is an EEO Employer Position Will Remain Open Until Filled VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE Veterans Are Strongly Encouraged To Apply Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process. Requirements Minimum Qualifications Bachelor's Degree in a related area or the equivalent experience in human services. One year direct human service experience. Demonstrated ability to multi-task a fast-paced environment. Good organizational and planning skills; works well as part of a team. Preferred Qualifications Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns and residential case management experience. Residential experience and/or milieu management. Crises intervention skills Competencies Models core culture attributes of VOACO that include "AIRS" (Accountability, Integrity, Respect and Service). Models VOACO's three critical virtues of HHS (Hungry, Humble, People Smart). Utilization of various databases including Homeless Management Information System and Service Point. Ensures equitable and inclusive services. Ensures that guest(s) has an active voice in programming. Possesses genuine empathy and compassion Open to receiving and providing feedback; focused on conflict resolution Adaptable Knowledge and Skills Strong written, oral, and interpersonal communication skills. High level of competency working with Microsoft Office suite and cloud-based applications. Strong time-management and prioritization skills. Experience working both independently and, in a team-oriented, collaborative environment. Strong organization skills

Are you passionate about delivering a great guest experience? No experience required to launch your career in our full-service hotel. Come join our Housekeeping Team and be a part of the reason of guest have a memorable hotel experience! Enjoy weekly pay, free uniforms, and health benefits. Starting pay up to $16.50 an hour based on shift and a $1,000 signing bonus. Job Overview: Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces. Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and restock linen/supplies as needed. Ensure the highest level of customer service by anticipating and responding quickly to guests/employee requests. Illuminate Your Future: What You'll Do: Strips guest rooms of soiled linen and towels. Checks and empties all ashtrays and trashcans throughout the hotel. Collects room attendant's trash and take to appropriate area for pick up. Ensures cleanliness of public areas including hallways, elevators, vending rooms and service areas. Cleans and maintains Spa and Tower Boardroom. Accurately completes daily paperwork. Collects drink ware for washing and delivers to assigned service areas. Shampoos carpet using heavy equipment and extractors. Inventory and maintain cleanliness of storerooms. Stocks linen in service closets. Delivers and removes guest requested items such as rollaways, cribs and refrigerators. Notifies supervisor of any guest room issues including maintenance and security needs. Occasional tasks. No previous experience required. Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement. Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience. Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all. Be the Experience. Be Bold. Be Mystic.

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $14 per hour plus tips. Work Schedule: The work schedule for this position is AM/PM. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions. Effectively participates in "The Show" and delivers "Aggressive Hospitality" to guests. Addresses guests using the appropriate greeting for the site.- 20% Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures. Parks and retrieves vehicles while driving slowly and cautiously. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations.- 20% Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective room presentation when providing bell services for guests. Assists with the delivery and pick up of items to guest rooms. Assists guests with directions, taxis, reservations and other inquiries. Maintains a detailed knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.- 10% Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service. Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager. At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method.- 15% Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys. Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system. Secures all keys on a belt clip or in a locked key box.- 15% Ensures staff are not providing "lift" services to any hotel or hospital guest, only offering a hand for assistance. Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information.- 10% Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings. Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift.- 10% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park Work Experience: Six (6) months related experience and/or training; OR equivalent combination of education and experience Knowledge: Must have and maintain a valid driver's license and clean driving record Skills: Must be able to drive manual transmission Must be able to speak, read and write Standard English language. Must be able to read and comprehend simple instructions, short correspondence and memos. Must be able to write simple correspondence. Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form. Mathematical Skills Must be able to add and subtract three digit numbers and to multiply and divide with 10's and 100's; must be able to perform these operations using units of American money Must be able to understand 24 hour and military time systems. Must be able to clearly understand rates applicable to time passed. SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.