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Slot Attendant Full Time (The Vanderpump Hotel LV)
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Overview
Job Description
JobID: 89308
Category: Casino
JobSchedule: Full time
Posted Date:
JobShift:
:
The Slot Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service at all times.
The Vanderpump Hotel is the Strip's first and only, stand-alone boutique hotel and casino. The Vanderpump Hotel features the first-ever restaurant by celebrity chef and television personality Giada De Laurentiis and a rooftop pool, day club and nightlife venues by Drai's, The Vanderpump Hotel redefined the Las Vegas hotel experience. Join our team, where our mission is to "Inspire Grown Ups to Play!"
- One-year previous slot floor-person experience preferred
- Must be 21 years of age or older
- Must possess a high school diploma or equivalent
- Must be able to mentally add, subtract and multiply large amounts of money at a rapid and accurate pace
- Possesses ability to understand and comply with company and departmental directives, policies and procedures
- Must possess excellent customer relations and communication skills, both written and verbal
- Must be willing to work any day of the week and any shift
- Must be able to have a good relationship with co-workers and work as a team
- Must present a well-groomed appearance
- Gaming License, NV.
ADDITIONAL REQUIREMENTS
Requires some standing and walking, continuously, throughout the entire shift (typically 7 hours)
Must be able to tolerate secondary tobacco smoke. Must be able to keep pace with peak levels of business and customer demands. Must be able to lift 20 lbs. or more at any given time
Must be able to comply with all physical and mental requirements. (lift, pull, push, and carry up to 100 pounds). Also able to bend, stoop, crouch, kneel and twist.
Must be able to tolerate stressful situations and frequent interruptions. Also, maintain accurate count and verify banks when necessary
Must be able to manage and solve any concerns and questions customers may have. Also should be able to speak, read, write, and understand English.
Maintain and tolerate areas containing secondhand smoke, high noise levels, bright lights and dust
Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhance guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck
Displays attentive, upbeat, and enthusiastic behavior during each and every "Moment of Truth? interaction throughout the shift
Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives
Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out)
Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots
Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority
Keeps slot areas clean, secure, and well maintained
Professional appearance, excellent personal hygiene, and phone etiquette is a must
Courteous, friendly, outgoing personality is essential
Good organization and communication skills required
Accuracy and diligence are necessary while working in a loud, challenging environment. Constant public contact with frequent interruptions
Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhance guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck
Displays attentive, upbeat, and enthusiastic behavior during each and every "Moment of Truth? interaction throughout the shift
Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives
Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out)
Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots
Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority
Keeps slot areas clean, secure, and well maintained
Professional appearance, excellent personal hygiene, and phone etiquette is a must
Courteous, friendly, outgoing personality is essential
Good organization and communication skills required
Accuracy and diligence are necessary while working in a loud, challenging environment. Constant public contact with frequent interruptions
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Submit 10x as many applications with less effort than one manual application.
