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Front Desk Attendant-logo
UFC GymPuyallup, WA
The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Warmly greets members and guests as they enter and leave the club. Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals. Checks in members and verifies membership; signs up members for group fit or ultimate classes. Registers prospective members and directs them to the membership department. Addresses members' questions or direct them to the appropriate individual for better assistance. Sells supplements, apparel and other UFC GYM retail items to members. Rings up purchases on the POS system and provides accurate change. Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related. Responds professionally to requests and inquiries from guests, members, and staff. Provides information to members regarding special club events. Immediately reports or escalates to management any unsafe conditions or emergency situations. Administrative Keeps front desk and lobby neat and clean at all times. Performs opening and closing procedures for the front desk, as assigned. Attends monthly meetings or other scheduled meetings. Assist with inventory or product pricing, as needed. Calls all past due members regarding late dues and down payments. ORGANIZATION RELATIONSHIPS: The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team. REQUIRED QUALIFICATIONS: 1) Knowledge, skills & abilities: Must be energetic and possess a very friendly, outgoing personality and positive attitude Possess strong interpersonal and communication skills, including telephone etiquette Possess a strong customer service focus Understands and follows oral and written instructions Able to multi-task and perform tasks with accuracy and attention to detail Must be a team player and possess a can-do attitude Adhere to meal and rest break periods and must clock in and out for all shift times 2) Minimum certifications/educational level: High school diploma or GED required. Current CPR/AED certification 3) Minimum experience: Must have 6 months' customer service experience in health club, retail, hospitality or food service industry Experience with multiple phone lines preferred Basic computer skills 4) Physical Requirements: Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl Occasionally lift and/or move up to 25 pounds Ability to stand and remain on your feet for a full shift This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Posted 30+ days ago

Front Office Agent-logo
Montage HotelsPark City, UT
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Front Office Agent SUMMARY The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives Hosting and welcoming guests with a friendly and sincere demeanor Assisting with guest check-in and out process, as well as folios, invoicing and billing Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests QUALIFICATIONS High School Diploma or equivalent, Bachelor's Degree preferred Minimum of two years' experience in a hotel operations environment Minimum of two years' experience in customer service Possess basic math skills and have the ability to accurately handle billing Ability to communicate clearly and speak, read, write and understand English well Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur PHYSICAL REQUIREMENTS Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posted 30+ days ago

Guest Service Representative-logo
Nothing Bundt CakesNichols Hills, OK
Benefits: fun work environment Employee discounts Flexible schedule At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job.

Posted 1 week ago

Clerk-logo
Acrisure5835 Doyle St - EMERYVILLE, CA
Job Description Job Title: Job Clerk About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Who we're looking for: We're searching for an Office Clerk who will keep things rolling along in our mailroom by processing important, time-sensitive financial and insurance documents. To succeed, you'll be super organized, have an eagle eye for details and be up for new challenges as our business evolves. Compensation: The minimum hourly pay rate for this position is $20. Expected hours: 18 hours per week Who we are: PersonalUmbrella.com Insurance Services is an innovative insurance services company in Emeryville. We have been in business for over 20 years. We make writing a stand-alone umbrella policy easier by automating the quoting, ordering, and payment process online. What you will do: Scan and prepare financial and insurance policy documents Receive and sort mail Prepare, process and ship outgoing mail Oversee folding machine for bulk mail Make daily mail runs to the post office Other office duties as needed To qualify, you'll need: A minimum of one year in customer service A driver's license Basic computer skills Strong communication skills You're the right person if you're: Hardworking, diligent and positive Are self-reliant, motivated, detail-oriented and a team player Aren't afraid to prioritize your tasks on your own Known for your good common sense and sound judgement Experienced in property and casualty insurance a plus You'll get industry-leading perks like: Free snacks and drinks A pet-friendly office Does all this sound good to you? We'd love to hear from you Pay Details: Hourly: $20 - $20 Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Posted 30+ days ago

Clerk-logo
Meijer, Inc.Fort Wayne, IN
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! This position will be responsible for delivering remarkable customer service by providing customers with exceptional product knowledge, efficient service and a friendly attitude. This entry level team member position will be exposed to a variety of retail tasks related to product, customer service and merchandising. Join a community. Build a career. We are searching for a new member of the Meijer family! As we grow, we're seeking an entry-level team member to join us as a General Merchandise Clerk who is able to complete a variety of retail tasks related to product, customer service, pricing, inventory, and merchandising. You will also collaborate with other team members and managers on additional tasks as needed. Are you a people person? Do you want to have a positive impact on your community? If so, we hope you will join us! What will you be doing? You will build rapport with customers. Display a friendly and outgoing attitude through good eye contact and body language. Help customers with any questions they may have. If you aren't able to answer their question, you will direct them to another team member who can. Stock product and maintain displays according to merchandising standards. Utilize technology to complete activities and tasks. This position is applicable to the following departments: Health and Beauty Care, Hardlines, Fashion/Softlines, Pets, Hardware, Card and Party, Outdoor, Seasonal and Floral. What skills will you use? You are detail-oriented and organized. Strong listening and communications skills, face-to-face and virtually. Willingness to learn or existing familiarity with job-specific technology. Problem-solving competence and eagerness to troubleshoot when necessary. You are process-driven and able to follow procedures in an organized and efficient way. You work well in a fast-paced environment. Ability to lift, carry, push, pull, bend, and twist while handling product. Ability to stand for long periods of time. Desire to work with customers on a consistent basis. Meijer starts with me. It's not just a brand name, it's a family name. Founded by Hendrik and Gezina Meijer and their children in 1934, Meijer treats our Team Members like they're a part of our family. We want to see them happy, growing, and successful. That's why our Team Members say, "Meijer starts with me." Sound like the place for you? Join us. Who are we a good fit for? We love working with talented people but more than that, we look for team members who thrive in a collaborative environment and want to help us build on our family culture. Meijer is a great place for you if you want a job that's more than a paycheck and a career that plays an important role in your community.

Posted 6 days ago

Front Desk Associate-logo
Retro FitnessWellington, FL
Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Training & development Vision insurance Wellness resources The Front Desk Associate is the first face people see when they enter the club. You will help create a great first impression handle member requests and promote services that help people reach their fitness goals. What You Will Do Welcome and check in all members and guests Sell memberships smoothies supplements and personal training Answer questions resolve billing issues and track front desk activity Keep the front desk area clean stocked and on-brand Support day-to-day operations and team communication Create a fun professional and helpful experience for everyone What We Are Looking For Customer service or front desk experience preferred Comfortable with upselling and helping members Organized energetic and positive attitude Available to work early mornings evenings and weekends Why You Will Love It Flexible schedule and opportunity for advancement Free membership and uniforms 401k eligibility Health benefits available for qualifying employees Fun team environment with room to grow Compensation Hourly Exact pay range determined by location and experience Ready to lead from the front Apply now and take the next step in your leadership journey with Retro Fitness"

Posted 30+ days ago

Front Desk Clerk-logo
Concord HospitalityEast Rutherford, NJ
Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service and hospitality. Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner. Post guest charges, collect payments and follow all cash handling procedures as required by Concord. Handle guest mail and messages with respect to privacy and professionalism. Be knowledgeable of the hotel brand and various programs (travel programs, special offers). Be a great communicator to various departments and management on guest comments and concerns. Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Have full knowledge of hotel safety and emergency procedures. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Posted 30+ days ago

Front Desk Agent-logo
Arlo HotelsChicago, IL
At Arlo Chicago, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic, and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative, and well-informed people to join our team. We have an opening for an energetic and motivated individual to join our team as a Front Desk Agent. The successful candidate will work directly with patients by checking them in and providing them with information about the services that are offered. The ideal candidate for this position is someone who enjoys working with new people and is motivated to make our guests feel welcome. Checking people in and out. It's a no-brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent, you'll have many opportunities to brighten someone's day. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Responsibilities: Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. Welcome and serve guests in person and over the phone every day. Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. Requirements: Excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and standing and occasionally, you will have to lift or move up to 20 pounds. Must be available to work every shift including weekends and holidays. Perform other reasonable job duties as requested by Supervisors. At least 1 year of hotel experience (required) Opera, Booking, and TripAdvisor are a plus. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 3 weeks ago

Night Auditor-logo
Buffalo Lodging AssociatesWayne, NJ
Hilton Garden Inn-Wayne, 15 Nevins Road, Wayne, NJ 07470 We are currently looking for a Night Auditor to join our Team! You will find our Hilton Garden Inn with 125 guest rooms and suites, just off Hamburg Turnpike. We are 25 miles from Manhattan so many guests come and stay for a quiet place while visiting New York City. Ice Vault Arena is a short walk away, and shopping and dining is within five-minutes. We have a bus stop a half-mile away. Our hotel has the Garden Grille and Bar, that serves breakfast and dinner to our guests. The Hilton Garden Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include: Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information. Handles cash, credit card information and goods at the property. Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner. Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit. Prepares guest folios for express check out. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: Customer Service experience, in a hotel setting preferred. Hilton experience is a plus. High School diploma or equivalent is preferred. Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. Must have valid drivers license, and acceptable driving history subject to company approval . Typical Schedule : Overnights, 11 PM- 7 AM Weekend Availability needed What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts - for You, Your Friends and Family Wellness Programs Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program Rate of Pay: $17.75/hr

Posted 30+ days ago

Front Desk Associate-logo
Retro FitnessMesquite, TX
Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources The Front Desk Associate is the first face people see when they enter the club. You will help create a great first impression handle member requests and promote services that help people reach their fitness goals. What You Will Do Welcome and check in all members and guests Sell memberships smoothies supplements and personal training Answer questions resolve billing issues and track front desk activity Keep the front desk area clean stocked and on-brand Support day-to-day operations and team communication Create a fun professional and helpful experience for everyone What We Are Looking For Customer service or front desk experience preferred Comfortable with upselling and helping members Organized energetic and positive attitude Available to work early mornings evenings and weekends Why You Will Love It Flexible schedule and opportunity for advancement Free membership and uniforms 401k eligibility Health benefits available for qualifying employees Fun team environment with room to grow Compensation Hourly Exact pay range determined by location and experience Ready to lead from the front Apply now and take the next step in your leadership journey with Retro Fitness"

Posted 30+ days ago

Night Auditor-logo
SonestaSonesta Select Raleigh Durham Airport- Morrisville, NC
Job Description Summary The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy. Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses. Prepare General Manager daily, weekly and month end reporting packs. Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies. Assist in the washing, drying, and folding of hotel laundry. Act as the security point of contact during various times in the shift. Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information. Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience preferred. Previous background from the extended stay industry preferred. Reading and writing skills are utilized when compiling department records, guest registration and reservation information Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Posted 1 week ago

P
Planet Fitness Inc.Bradenton, FL
Who We Are: At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate: Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training. About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include: Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Resolve member concerns and escalate to a Manager as needed. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) More reasons to join Planet Fitness! Medical, Dental, and Vision Insurance Vacation/Sick Time/Holiday Pay Free Black Card Membership 401(K) and Roth Retirement Savings Plan Employee perks and discounts Engaging team-building competitions and social events About Your Qualifications: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Ability to pass a background check Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Front Desk Clerk-logo
Concord HospitalityNorfolk, VA
Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service and hospitality. Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner. Post guest charges, collect payments and follow all cash handling procedures as required by Concord. Handle guest mail and messages with respect to privacy and professionalism. Be knowledgeable of the hotel brand and various programs (travel programs, special offers). Be a great communicator to various departments and management on guest comments and concerns. Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Have full knowledge of hotel safety and emergency procedures. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. $16 hour

Posted 30+ days ago

Guest Service Representative-logo
Nothing Bundt CakesHigh Point, NC
Benefits: Employee discounts Opportunity for advancement Training & development At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job.

Posted 2 weeks ago

Night Auditor-logo
Buffalo Lodging AssociatesLatham, NY
TownePlace Suites Albany Airport/ Latham- 5 Forts Ferry Road, Latham, New York 12110 The TownePlace Suites Latham is seeking a Night Auditor to join their team! We're centrally located to Saratoga Race Course, RPI, SUNY Albany and Siena College and Downtown Albany is only 10 miles south. There are 114 pet friendly rooms consisting of studio, 1- and 2-bedroom suites with fully equipped kitchens, free Wi-Fi and smart TV's. An indoor heated pool and fitness center are also available with safety restrictions in place. The TownePlace Suites Latham is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include: Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information. Handles cash, credit card information and goods at the property. Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner. Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit. Prepares guest folios for express check out. The hours for this position are 11PM-7AM, and there is a shift differential bonus for working overnight! About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: Customer Service experience, in a hotel setting preferred. Marriott experience is a plus. High School diploma or equivalent is preferred. Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. Must have valid drivers license, and acceptable driving history subject to company approval . Typical Schedule : Overnights, 11 PM- 7 AM Weekend Availability needed What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) $17.75/hr Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts - for You, Your Friends and Family Wellness Programs Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program

Posted 3 weeks ago

Front Desk Clerk-logo
Concord HospitalityPittsburgh, PA
Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service and hospitality. Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner. Post guest charges, collect payments and follow all cash handling procedures as required by Concord. Handle guest mail and messages with respect to privacy and professionalism. Be knowledgeable of the hotel brand and various programs (travel programs, special offers). Be a great communicator to various departments and management on guest comments and concerns. Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Have full knowledge of hotel safety and emergency procedures. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Posted 30+ days ago

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MHC Equity Lifestyle PropertiesGettysburg, PA
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Frony desk clerk in Gettysburg, Pennsylvania. Seasonal Full Time / Part Time Positions Available From April Through October. Multiple Schedules Available Based On Position & Include Day, Evening, Weekend Work. Round Top Campground Multiple Opportunities Available - Full Time / Part-Time Seasonal Positions Including: Front Desk Clerks Housekeepers Maintenance Workers Security/Rangers Activities Successful candidates should be happy, flexible and energetic self-starters who like to stay active, can handle multiple responsibilities and remain calm and collected while doing so. Experience & skills you need: High school diploma or the equivalent experience. Customer Service skills Basic Computer Skills Strong organizational, coordination and scheduling skills and meticulous attention to detail. Ability to manage multiple projects simultaneously and prioritize based on customer needs. Valid driver's license, good driving record and current auto insurance. Ability to pass a background check In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time. We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities. As an Equal Opportunity Employer, we welcome and thank all applicants.

Posted 30+ days ago

Night Auditor-logo
SonestaSonesta Simply Suites Chicago O'Hare- Schiller Park, IL
Job Description Summary The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy. Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses. Prepare General Manager daily, weekly and month end reporting packs. Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies. Assist in the washing, drying, and folding of hotel laundry. Act as the security point of contact during various times in the shift. Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information. Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience preferred. Previous background from the extended stay industry preferred. Reading and writing skills are utilized when compiling department records, guest registration and reservation information Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Posted 30+ days ago

Front Desk Agent-logo
Spire HospitalityNashville, TN
The DoubleTree by Hilton- Nashville Downtown is located in downtown Nashville, a five-minute walk from the row of honky-tonks and bars on Broadway. Famous attractions like Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum are within half a mile of our hotel. We feature live music on Thursday, Friday, and Saturday nights at our Fourth and U restaurant and bar. 343 Rooms, Full-Service Starbucks, 15,000 sq. ft. event space. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more. In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression. Essential Job Functions: Deliver unparalleled service, courtesy, and care to our guests Respond promptly and effectively to guest questions and requests Streamline the check-in and check-out process for guests Answer incoming phone calls with promptness and professionalism Excel at multitasking in a dynamic environment Resolve guest concerns with attentive service recovery Physical Demands: Ability to lift, carry, push or pull 10 lbs Primarily standing for majority of shift Qualifications: Education: High school diploma or its equivalent Experience: One year of Front Desk experience in hotels preferred One year of experience working in customers service or a guest-facing role required Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel Previous experience with hotel PMS systems ( OnQ) a plus.

Posted 30+ days ago

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Skytop Lodge CorporationSkytop, PA
Apply Description JOB TITLE: Front Desk Agent JOB SUMMARY: Provide service to guests. Assist them with checking into and out of the resort, answer questions, handle or refer problems. Perform record-keeping and clerical tasks related to guest stays and accounts. REPORTS TO: Front Office Manager PRIMARY DUTIES AND FUNCTIONS: Provide service to guests; check them in their rooms, handle or refer complaints, answer questions, supply needed information or literature, assist guests with booking activities and dining reservations, etc. Answer guest calls within a timely manner. Keep assigned areas neat and tidy. Radio and telephone communication between team members when necessary (Front Desk, Operator, Shuttles, Security, Housekeeping, and Maintenance). Report any maintenance, safety hazards or problems to proper departments. Ensure all billing is correct for in-house, arriving, and, departing guests Post all late charges and run credit cards; send copies to guest Manually post transactions to guest folios. Print and prepare registration cards alphabetically for the following day. Run shift audit - Ensure all clerical transactions are balanced. RESPONSIBLE FOR: Cash handling, credit card transactions, and keys. PHYSICAL DEMANDS: Must be able to stand for long periods of time. WORKING ENVIRONMENT: Work takes place primarily inside of the hotel, although outside work may be required. Full-time position available with open availability. HAZARDS ENCOUNTERED: Typical office safety hazards including possible shock form equipment and eye strain form extended computer use. NOTICE: Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc. Requirements REQUIREMNTS: Must be able to work nights, holidays and weekends and be at least 18 years of age. SKILLS REQUIRED: Ability to read, write and follow written and verbal instructions in English. Computer knowledge, good speaking voice, legible handwriting, good customer relation's skills, and good clerical skills. EDUCATIONAL REQUIREMENTS: Ability to read, write, speak and understand the English language. PRIOR EXPERIENCE: Prior service work and prior general office work are very desirable. However, training can be provided SPECIFIC KNOWLEDGE REQUIREMENTS: After training, knowledge of all Front Desk systems; familiarity with Reservations Department forms and procedures. PERSONALITY REQUIREMENTS: Must be cooperative, hospitable, trustworthy, calm, patient, and must enjoy working with all types of people. Salary Description $16-$18 | Hour

Posted 30+ days ago

UFC Gym logo

Front Desk Attendant

UFC GymPuyallup, WA

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Job Description

The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

  • Warmly greets members and guests as they enter and leave the club.
  • Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.
  • Checks in members and verifies membership; signs up members for group fit or ultimate classes.
  • Registers prospective members and directs them to the membership department.
  • Addresses members' questions or direct them to the appropriate individual for better assistance.
  • Sells supplements, apparel and other UFC GYM retail items to members.
  • Rings up purchases on the POS system and provides accurate change.
  • Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
  • Responds professionally to requests and inquiries from guests, members, and staff.
  • Provides information to members regarding special club events.
  • Immediately reports or escalates to management any unsafe conditions or emergency situations.

Administrative

  • Keeps front desk and lobby neat and clean at all times.
  • Performs opening and closing procedures for the front desk, as assigned.
  • Attends monthly meetings or other scheduled meetings.
  • Assist with inventory or product pricing, as needed.
  • Calls all past due members regarding late dues and down payments.

ORGANIZATION RELATIONSHIPS: The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team.

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:

  • Must be energetic and possess a very friendly, outgoing personality and positive attitude
  • Possess strong interpersonal and communication skills, including telephone etiquette
  • Possess a strong customer service focus
  • Understands and follows oral and written instructions
  • Able to multi-task and perform tasks with accuracy and attention to detail
  • Must be a team player and possess a can-do attitude
  • Adhere to meal and rest break periods and must clock in and out for all shift times

2) Minimum certifications/educational level:

  • High school diploma or GED required.
  • Current CPR/AED certification

3) Minimum experience:

  • Must have 6 months' customer service experience in health club, retail, hospitality or food service industry
  • Experience with multiple phone lines preferred
  • Basic computer skills

4) Physical Requirements:

  • Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl
  • Occasionally lift and/or move up to 25 pounds
  • Ability to stand and remain on your feet for a full shift

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

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