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Now Hiring Full Time Engineer! Great Opportunity to bring your engineering career to our hotel where you can make a difference in our guest experience daily. Our hotel will provide you the venue to utilize all your expertise in property engineering, hands on repairs, and preventative maintenance. Our environment provides great opportunities to grow. Many of the engineering team members in Concord have been on board for over 5 years and are now advancing to become Chief Engineers to lead their own team! This is your opportunity to put your stamp on this great property and set your pace for your future career. Why Concord? Our associates enjoy competitive pay, great benefits including health/vision/dental, bonus plan, 401K program as well as tuition reimbursement, our Concord hotel complimentary room program and Brand discounted room policy and more. Enjoy a culture where associates are valued and our Associate First policy is a way of life. Utilize your talents with a Company that cares about You! Our company focuses on the things you care about: sustainability, community and wellness. We have been in business over 30 years with 92+ hotels and many more coming. Our company focuses on training and development, reward and recognition and overall fun working environment for all team members. Key Role Responsibilities: As a maintenance tech on our engineering team you are responsible for keeping all equipment in good working order with routine repairs and preventative maintenance checks. You will assist others on the team including the Chief Engineer on building and grounds maintenance Provide a safe environment for our guests and the hotel staff by meeting all safety standards Provide professional courteous service to our guests and be accommodating to various requests Be a team player and assist in other departments when help is needed Must be knowledgeable of all emergency procedures and aware of all Job Safety Analysis guides Our Environment Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. Your Career Starts Here! Looking for a rewarding career where you have opportunities to advance? Concord is recognized as one of the Great Places to Work in the United States. Apply today and see why our associates are finding their careers growing. With over 36 new hotels coming in the next 3 years we need talent that is willing to learn and lead. Start today as a technician and prepare your future for tomorrow to be a Chief Engineer. Pay Rate: $19.25 - $23.10

Job Description We're looking for an artist in disguise, a jack-of-all-trades, or better yet, a Host/ Hostess! That someone special will be the first impression our customers have and the lasting impression of customer service they leave with. In this role all about social connection, a smile and sincere greeting goes a long way. If you're organized, empathetic, and work efficiently, this is the job for you. Not only will you help greet and seat guests at dining locations, but you'll also play a key role in providing general help to guests and solving any issues to make sure our customers leave happily. Making connections with others in an instant is truly an art form, and with your wizarding skills, you'll succeed on our team. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Long Description COMPENSATION: The Hourly rate for this position is $19.20 to $19.20. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Greets guests as they arrive seat them accordingly ensuring the optimum use of tables Ensures any special needs or requests for diners are accommodated and arranged Maintains the appearance and cleanliness of the front-of-house environment Escalates any guest needs or concerns as necessary Works closely with the kitchen staff and servers optimizing communication to ensure efficient operations Maintains excellent guest service and positive demeanor towards guests, clients, co-workers, etc. Adaptable to guest needs Adheres to Aramark safety policies and procedures including proper food safety and sanitation At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Previous host/hostess or food service experience preferred Demonstrates excellent guest service skills Demonstrates excellent communication and interpersonal skills, both written and verbal Demonstrates strong organizational skills, accuracy, and attention to detail The ideal candidate has a flexible schedule to work evenings, weekends, and holidays Enjoys working in a lively environment Must be able to obtain food safety certification This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Merced

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! The Watermark Hotel is an all-suite hotel located in Capital One Center, featuring 300 luxury residential suites with lavish, upscale furnishings, abundant space to unwind, and a hospitality team dedicated to setting a new definition of luxury. The Watermark indulges guests with a thoughtfully curated stay that delights and surprises even the most discerning traveler. Thoughtfully designed to enhance your visit to Tysons, Virginia, the hotel offers convenient access to the Capital One offices, Capital One Hall, the McLean station along the metro's Silver Line, and more. Culinary experiences include locally-sourced breakfast at The Aviary, or craft cocktails paired with chef-driven dishes at one of the area's hottest new restaurants, Wren. The hotel is connected directly to The Perch, an urban rooftop green space perfect for enjoying art, relaxation, or time with friends or colleagues. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. Responsibilities: Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings. Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures. Benefits: Well-Being Benefits: Health Insurance Dental & Vision Insurance Short & Long Term Disability Vacation Long Term Planning: 401(k) Retirement Program Paid Life Insurance Tuition Reimbursement Team Member Programs: Our Big 3 Mission Statement Leaders of the Month/Year Annual Performance Appraisals and Wage Increase Opportunities Annual Team Member Banquets Annual Team Member Engagement Survey Discounted Room Rates for Team Members, Family and Friends Complimentary Room Stays Weekly Payroll B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled

Hotel General Manager We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service. Compensation: $55,000.00 To $70,000.00 Key Responsibilities: Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance. Lead marketing and advertising efforts to drive occupancy and revenue. Develop and maintain positive relationships within the local community. Manage inventory, record-keeping, and ensure budgeted cost controls. Hire, train, and motivate employees while fostering teamwork and growth. Handle guest, employee, and property issues professionally. Be available for on-call responsibilities and emergency coverage. Maintain compliance with federal, state, and local regulations. Ensure all required reports on revenue, expenses, and operations are submitted timely. Essential Skills & Qualifications: Previous experience as a General Manager or Assistant General Manager. Ability to lead, delegate, and resolve conflicts professionally. Strong organizational skills and attention to detail. Ability to work independently with minimal supervision. Professional demeanor with excellent guest service skills. Must meet property grooming standards. Willingness to work all shifts as needed, including weekends and holidays.

Job Description Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service and safety we provide! As a General Utility Worker on our team of other service stars, you'll take on the important task of maintaining the cleanliness of dishes, equipment, and the environments we work in. The best part? It's just the starting point of your career, so launch your future with us! Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. COMPENSATION: The hourly rate for this position is $17.45 to $17.45. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Ensure guest satisfaction by maintaining all dishes, pots, pans, silverware, glasses, equipment, and kitchen utensils are cleaned and sanitized Maintains dishwashing station, three compartment sink and related areas cleaned Ensures equipment is clean and in working condition; reports any issues to management Performs other light maintenance and custodial tasks Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. Adheres to Aramark safety policies and procedures including proper food safety and sanitation Ensures security of company assets At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Demonstrates an understanding of basic sanitation procedures Must be able to follow basic safety procedures due to exposure to hazardous chemicals Must be available to work flexible hours including evenings and weekends This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Merced

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring "America's Walking City," with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House. Join a diverse and talented team in Boston We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule - do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience. The Role We are seeking Food Runners who are dedicated to providing exceptional quality and service to our guests. Previous experience working in a fast-paced restaurant is preferred. As Aujourd'hui will be open for lunch and dinner, qualified candidates should be able to work a variety of shifts that will also include weekends, and holidays. What to Expect from Your Work Experience Top of market pay. FREE Medical and Dental insurance for you and your eligible dependents. Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company. Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program. Complimentary meals at our employee cafeteria. 401k participation with company matching program. Complimentary Life insurance. Vacation & Paid Sick Time Off. And much more! Learn more about our property and what it is like to work at Four Seasons by visiting: http://www.fourseasons.com/boston https://www.facebook.com/FourSeasonsHotelBoston https://www.twitter.com/FSBoston http://jobs.fourseasons.com https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsJobs https://twitter.com/FourSeasonsJobs . We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.

What You'll Do: For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a House person, you help create guest experiences that are enjoyable and comfortable. As a House person, you'll be doing a lot of things around here (boredom won't be an issue). Here are a few of the tasks that will keep you busy on a daily basis: Clean, dust, polish and vacuum to make sure public areas meet hotel standards. Restock all linen closets and carts. Organize your linen closet, and remove soiled linens, and get ready for the next day, before your shift ends each day. Greet guests that you encounter during your shift with a friendly smile. Where You've Been: We're looking for someone with at least one month of related experience. But most importantly you must have a passion for customer service and be able to work with others seamlessly. This means you have no problem collaborating within a diverse team dynamic and working calmly under pressure. This job is high energy and anything but dull! When You're Here: This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

The Night Auditor will be responsible to conduct all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment. Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift. Check the front desk log for problems, special requests, etc. Greets, registers, and assigns rooms to guests. Process guest registrations, including collecting payment. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff. Maintain and clean the lobby and bathroom as needed. Communicates all information to the following shift to ensure a smooth transition. Works closely with all hotel departments to ensure the highest quality of customer service. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features. Responsible for completing all required shift paperwork, and night audit reports daily. Performs other duties as assigned by management. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Our ideal candidate will have excellent customer service skills, be knowledgeable of the area, possess excellent computer skills and must enjoy conversing with a diverse public. Requirements for this position would include previous customer service experience, excellent written and verbal communication skills, cash handling experience, knowledgeable of computerized systems and the ability to work flexible hours. Lastly, strong leadership abilities are attributes that are required for this position. If you are a high energy driven individual that enjoys interacting with people, this could be the perfect opportunity for you! What You'll Do: Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The PM Guest Service Agent/Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day. You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. Some of your nightly duties include: Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests. Answer guests' questions about the hotel services and amenities. Where You've Been: We're looking for someone with six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company. Our company offers Competitive Pay & Health Benefit Packages, Annual Raises, Vacation & Sick time, Discounts on Hotels Worldwide & Flexible Scheduling

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Valet Drivers- Sheraton Birmingham Starting Pay $11 - $12 per hour plus cash tips No experience needed Weekdays, weekends, holidays, all shifts Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $11-$12 per hour plus $5-$10 per hour in tips Work Schedule: The potential work schedule for this position can include Weekdays, Weekends and Holidays, all shifts. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.- 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.- 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.- 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.- 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed.- 35% The total amount of time for all functions of the job- 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

Jamul Casino is San Diego's newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck - all opening in the early part of 2025. Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members' well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It's no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego's Business Journal. The following and other duties may be assigned as necessary: Assist in the daily maintenance and repair of mechanical, electrical, and plumbing systems within the hotel. Perform minor repairs and troubleshooting of HVAC, lighting, plumbing, and electrical systems. Assist in the preventive maintenance program to avoid breakdowns and ensure smooth hotel operations. Conduct routine inspections of hotel systems, including boilers, elevators, air conditioning units, and other machinery. Monitor the condition of hotel equipment, systems, and report potential issues to senior engineers. Respond to emergency maintenance requests promptly to minimize guest disruption. Assist in managing hotel power outages, leaks, and other urgent repair needs. Work closely with other hotel departments to ensure seamless operations and resolve technical issues that affect guest services. Assist senior engineers in troubleshooting and repairs during high-demand periods. Maintain accurate logs of maintenance activities, repairs, and inspections. Ensure all tools and equipment are properly maintained and safely stored. Utilize two-way radio to communicate with leadership and team while maintaining professional etiquette. Must maintain and comply with department and company policies and regulations. Must abide with company grooming policy. Will be responsible for always maintaining a clean and safe working environment. Must participate in all mandatory departmental and companywide events and meetings. You must understand and execute AAA service standards. Other tasks and responsibilities may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High School Diploma or GED is required. Previous experience in hotel or facility maintenance is preferred but not required. Experience with HVAC, plumbing, and electrical systems is a plus. Basic knowledge of electrical, plumbing, and mechanical systems. Strong troubleshooting and problem-solving skills. Ability to work independently or as part of a team. Effective communication skills and ability to interact with staff and guests in a professional manner. Basic computer skills to input data and maintain records. Hotel experience is highly preferred. Must have flexibility including evenings, weekends, holiday shifts, and overtime when needed. Must be able to obtain and maintain Gaming License.

Restaurant Host/Hostess (Full Time)- The Ben Hotel, Autograph Collection Short Description Join the team at The Ben, West Palm Beach's first Autograph Collection Hotel inspired by the spirit of a historic pioneer and her love of storytelling and hospitality. As a Restaurant Host/Hostess, you'll be the welcoming face of Proper Grit, our signature restaurant. Bring your passion for service, a warm smile, and a desire to create unforgettable guest experiences. We seek individuals who embody our values of luxury, authenticity, and excellence. Enjoy competitive pay, full-time benefits, career growth, and hotel discounts. Be part of a place where stories unfold and standards are set-We Are Concord! Full Job Description Be Part of the Story- The Ben Hotel The Ben- Autograph Collection is where modern luxury meets historic charm, inspired by the legacy of Byrd Spilman Dewey-author, hostess, and original Palm Beach pioneer. More than just a hotel, The Ben is a home for bold experiences and unforgettable moments. As part of Marriott's Autograph Collection, we celebrate individuality and authenticity in everything we do. We're looking for a Host/Hostess who shares our passion for excellence, thrives in a luxury environment, and helps set the tone for a memorable dining experience at Proper Grit, our southern-inspired brasserie. What You'll Do Greet each guest with a warm welcome and genuine smile. Manage reservations, waitlists, and seating plans with ease and efficiency. Maintain a polished and professional presence at the host stand. Communicate clearly and courteously with team members and guests. Maintain cleanliness and uphold health & safety standards. Create a welcoming, refined, and engaging guest experience from start to finish. Who You Are Outgoing, energetic, and genuinely hospitable. Passionate about guest service and luxury dining experiences. Comfortable working in a fast-paced, guest-first environment. Flexible with scheduling (nights, weekends, holidays). Eager to grow and contribute to a collaborative team culture. Why Join The Ben & Concord Hospitality Full-Time Associates Enjoy: Competitive pay Medical, dental & vision insurance Life and disability coverage 401(k) with company match Tuition assistance Travel and hotel discounts (Marriott & Concord) Career development and advancement opportunities Our Culture: Concord Hospitality is built on 5 core cornerstones: Quality, Integrity, Community, Profitability, and FUN. Our "Associate First" philosophy drives a culture where people are supported, heard, and valued. We invest in our teams so they can grow with us. Join a workplace where hospitality is heartfelt, standards are high, and careers are built. "We Are Concord!" www.thebenwestpalm.com

We are hiring a General Clean-Guest Room Detailer! Position starts at $16.00 per hour based on experience. Responsibilities: Provide the highest quality of service to the customer at all times. Ensure guest satisfaction through room cleanliness and attention to guest needs. Clean rooms daily following the Housekeeping Guidelines. Check fixtures, television, radio, and heating/cooling equipment for proper operation. Inspect room for maintenance needs and report on maintenance service requests. Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned. Log rooms cleaned on daily housekeeping report. Clean, organize, and restock cart at the end of the day (terry, cups, toilet paper, rags, and fill spray bottles) Maintain cart, linen room, and vacuum cleaner cleanliness. Turn in key and room status report to Guest Room Supervisor or front desk. Know how to operate laundry equipment and maintain public area cleanliness. Benefits: We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- "We Are Concord! "We support diversity and inclusion through our mission to be a "Great Place to Work for All."

Job Title: Pool Concierge Location: The Ben, West Palm Beach, Autograph Collection Department: Guest Services / Recreation Reports To: Director of Rooms / Front Office Manager Position Type: Full-Time About The Ben Hotel The Ben, West Palm Beach, is part of Marriott's Autograph Collection-a curated group of independent hotels celebrated for their unique character and exceptional guest experiences. Inspired by Byrd "Birdie" Dewey and her famed Ben Trovato Estate, The Ben blends sophistication with storytelling. Overlooking the Palm Harbor Marina, our luxury property offers stylish accommodations, Proper Grit, our whisky and supper club-inspired restaurant, and Spruzzo Rooftop Restaurant & Bar, downtown's only water-facing rooftop lounge featuring Mediterranean-inspired tapas, small bites, and unforgettable views of the Intracoastal Waterway and Palm Beach Island. Guests enjoy bespoke service, versatile event spaces, and elevated amenities, all designed to embody our tagline: "Exactly Like Nothing Else." Position Overview At The Ben, luxury is not just a standard-it's a lifestyle. As Pool Concierge, you are the ambassador of relaxation and refined service at our rooftop pool oasis. You ensure that every guest enjoys a seamless and indulgent poolside experience, from setting up loungers and delivering refreshments to anticipating needs and creating memorable moments. Your attention to detail, warm demeanor, and commitment to excellence help transform a simple swim into a signature Ben experience. Responsibilities Greet guests warmly and assist with seating, towels, and poolside setup. Monitor pool area to ensure cleanliness, safety, and guest satisfaction. Provide personalized service including food and beverage delivery, amenity distribution, and special requests. Maintain inventory of pool supplies, towels, and amenities. Coordinate with Spruzzo and Proper Grit teams for timely service and guest orders. Enforce pool rules and safety guidelines while maintaining a friendly atmosphere. Assist with cabana reservations, special events, and VIP guest experiences. Respond promptly to guest inquiries and resolve issues with professionalism. Ensure pool furniture and equipment are clean, organized, and in good condition. Support the Front Office and Housekeeping teams with guest needs as required. Uphold professional appearance and demeanor, reflecting the luxury standards of The Ben. Qualifications Previous experience in hospitality, recreation, or guest services preferred. Strong interpersonal and communication skills. Ability to work outdoors in varying weather conditions. Energetic, proactive, and service-oriented mindset. Ability to lift up to 30 lbs. and stand/walk for extended periods. Flexible schedule, including weekends and holidays. CPR/First Aid certification a plus. Core Competencies Guest Engagement & Service Excellence Attention to Detail Teamwork & Collaboration Adaptability & Initiative Professionalism & Integrity Why Join The Ben Hotel & Concord Hospitality? At Concord Hospitality, we believe in putting Associates First. As part of The Ben's team, you'll enjoy: Competitive wages Medical, dental, vision, life, and disability insurance 401(k) with company match Tuition assistance Discounted hotel stays Career development and training opportunities Our culture is built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN. When you join The Ben, you join a family that values both your growth and your contribution. "We Are The Ben!"

The role… At Soho House the Greeters values the safety of all members, guests, and staff and ensures the Soho House experience is not compromised. It is a crucial aspect of this role to monitor site activity throughout the premises and be well-versed in local laws and regulations that support the daily functions of a high-volume members club, hotel, spa, gym, beach/pool, food and beverage operations. A successful Greeter will be dependable, proactive, punctual, and always remains professional and approachable. You will have a strong attention to detail, follow through, as well as the ability to multitask and prioritize needs while maintaining composure, focused and achieving deliverable goals. Main Duties Greets and directs all members/guests with open arms and in a hospitable manner Build relationships with members/guests and communicate any red flags and positive feedback for management to assess Ensure any guest related concerns are addressed and action items have been set and a manager is notified Influence a fun and positive atmosphere by being approachable and professional Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; preventing trespassers Ensure events and House experiences maintain the Soho House experience but are also safe, secure, and meet local standards Maintain a clean, sanitary, and safe work environment Controls traffic flow by directing foot traffic Maintains organization's stability and reputation by complying with legal requirements Required Skills/Qualifications At least 1 year of experience in customer service focused role Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams Problem solving skills and bring conflict resolution to any anticipated or current matter Detailed oriented, articulate and the ability to multi-task in a high-volume and demanding work environment An essential part of the job is being available on a flexible schedule and being willing to work outside "office hours". For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis, but is mandatory when needed Friendly and approachable as well as proven written and oral communication skills Ability to work effectively under time constraints and deadlines Emotional control and professionalism Physical Requirements Must be able to seize, grasp, turn and hold objects with hands. Must be able to work on your feet for at least 8 hours. Fast paced movements are required to go from one part of the club to others. Must be able to move, pull, carry, or lift at least 40 pounds. Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full- Time Employees have sick day's + vacation days Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability Learning & Development: An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Position Overview The Dir, Sales Venues manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling event experience. Creates and implements effective strategies for revenue growth and customer satisfaction, ensuring team achievement of established targets. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Serves as a resource in large, high-end event production in venue location/region and support team as needed with guidance and training. Lead and support Company initiatives, business strategies and Core Values. This position supervises the Sales Coordinator, Sales Manager, and Sr. Sales Manager and reports to the Director, Event Technology. Key Job Responsibilities Revenue Generation Drive Results by establishing sales objectives through forecasting and developing quotas for all team members. Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities. Assist with creating high-end, large event, advanced technology solutions for Encore's existing and potential customers. Assist with preparing and delivering compelling presentations that convey the value of Encore and effectively solve customer challenges. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. Understand event cost structure and incorporate into solution designs according to established profitability guidelines. Relationship Management Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Actively refer and guide customers through the Encore network, leveraging your contact to secure additional opportunities with existing customers. Sales Accountability Hold sales team accountable to maintaining a healthy pipeline at all times that ensures achievement of established revenue targets. Ensure all known opportunities are in CRM and completely accurate and updated at all times. See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely. Learn, adopt and train team on all SOPs related to the role and any new initiatives/programs that are implemented; ensure full team compliance with established SOPs. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events; ensure team members are appropriately trained and competent/confident on available solutions. Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. People Development Effectively manage the performance of the sales team, and direct work and tasks towards achieving the organization's goals and objectives. Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Motivate and energize team members to make proactive decisions in all communications with customers. Address employee concerns or conflict, maintain adequate staffing levels, and facilitate team development and sales mentorship. Serve as the resident expert on the team, providing guidance and support to other team members for large events. Ensure the team receives and participates in all relevant sales training and participates in any regional or national sales communication programs. Job Qualifications BS/BA or 3+ years of Encore or equivalent experience required Minimum 3+ years of sales experience required Prior sales experience in audiovisual, technology or hospitality experience preferred Knowledge of sales process required in addition to the ability to read and decipher financial reports and records Minimum of 1 year of supervision or leadership experience required Technical aptitude, computer proficiency and CRM knowledge required; prefer CAD and Oracle knowledge Superior communication and presentation skills Competencies (by Core Values) Deliver World Class Service Hospitality Ownership Do The Right Thing Manages Ambiguity Drive Results Directs Work Achieves Goals See The Big Picture Financial Acumen Value People Builds Effective Teams For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx ). Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General Physical Activities Sitting: 4-5 hours per day Standing: 2-3 hours per day Walking: 2-3 hours per day Stooping: 0-1 hour per day Crawling: 0-1 hour per day Kneeling: 0-1 hour per day Bending: 0-1 hour per day Reaching (above your head): 0-1 hour per day Climbing: 0 hours per day Grasping: 0 hours per day Lifting Requirements 0 - 15 lbs*: Occasionally 16 - 50 lbs*: Occasionally 51 - 100 lbs: Never Over 100 lbs: Never Carrying Requirements 0 - 15 lbs*: Occasionally 16 - 50 lbs*: Occasionally 51 - 100 lbs: Never Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously Color Vision: Continuously Peripheral Vision: Continuously Depth Perception: Continuously Hearing: Continuously Pushing/Pulling Requirements 0 - 15 lbs*: Occasionally 16 - 50 lbs*: Occasionally 51 - 100 lbs*: Occasionally Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

We are hiring a Hotel Restaurant Host/Hostess Shift: Monday-Friday from 6:30am-10:30am We're looking for people who are inspired by great food and are enthusiastic about providing outstanding experiences for our local restaurant patrons and our in-house guests. We want you to love what you do and show that love to everyone who comes through our doors! What you will do: Be a core team member in our newly designed restaurant concept Welcome each guest with a friendly greeting and a smile Uphold our high sanitation and safety standards Create and nurture a fun family-oriented work environment Provide amazing experiences: service comes from the mind, but hospitality comes from the heart! Job Requirements What you need to have: Positive attitude and a smile Love for providing outstanding hospitality to guests Flexibility to work a variety of shifts Focus on speed, quality, and an appetite for learning Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Renaissance Hotel? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

We are hiring a Hotel Line Cook Great Opportunity to bring your culinary skills to one of North America's fastest growing hospitality companies - Concord Hospitality Enterprises. This position of hotel Cook means you'll be tempting the palettes of our guests with your attention to detail in presentation, quality, and safe serving temperatures. Responsibilities: Prepare food of consistent quality following brand recipe cards Proper Documentation on all food containers with adherence to rotations per SOP Practice safety standards at all times Report to work in full clean uniform on time and ready to serve Cook orders with adherence to guest requests/special needs in a positive manner Be proactive with ordering and pars, food preparations and equipment upkeep to eliminate service obstacles Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- "We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."

Summary of Essential Job Functions Approach each guest interaction with the mindset of exceeding guest expectations. Embrace the Sheraton culture personifying it in daily interactions with guests and co-workers alike. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as restaurant, fitness center and pool hours, and local attractions. Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate. Help create an energized environment as a participating member of the Front Desk team. Embrace the Sheraton culture, striving to exceed guest expectations at every opportunity. Promote the guest loyalty program providing recognition and benefits to all present members. Describe member benefits to non-members with the goal of enrollment. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide room keys and hotel information to guests. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record forms of payment. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages and guest requests into the computer. Retrieve messages and communicate the content to the guest as appropriate. Issue luggage claims and store/retrieve luggage as requested. Issue mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate service recovery. Resolve guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as insufficient heating or air conditioning, cleanliness, and service, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Do your part to assure the cleanliness and conditions of the lobby by straightening up after guests. Responsible for communicating larger issues to Housekeeping and Engineering for immediate attention. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout the front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Must be able to stand and exert well-paced ability for up to 4-hours in length at a time. Ability to spend extended lengths of time viewing a computer screen. Must be able to lift up to 15-lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. .