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Thind Management logo
Thind ManagementSpring, TX
Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a dedicated and reliable houseman to join our team. The ideal candidate will be responsible for maintaining the cleanliness and order of our hotel’s public areas, supporting the housekeeping staff, and assisting with guest services. The houseman should have excellent attention to detail and the ability to work efficiently in a fast-paced environment while following company and brand standards. Core Job Responsibilities & Duties Public Area Maintenance Maintain cleanliness and order of all public areas, including lobbies, corridors, and restrooms. Clean and polish furniture, fixtures, and mirrors. Vacuum and mop floors. Empty trash cans and ashtrays. Housekeeping Support Assist housekeeping staff with tasks such as removing trash and linen. Move furniture and supplies. Clean guest rooms as needed. Guest Services Assist front desk agents with guest requests, such as delivering luggage or packages. Assist with guest inquiries. Provide general assistance as needed. Physical Requirements Ability to lift and carry heavy loads. Ability to stand for extended periods. Ability to bend, kneel, and reach. Qualifications Previous experience in a similar role is preferred but not required. Strong attention to detail and organizational skills. Excellent communication and customer service skills. Ability to work independently and as part of a team. Qualification Standards & Company Requirements Ability to work efficiently and independently in a fast-paced environment Ability to tolerate environmental factors such as humidity, cold/heat, dust and noise. Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals Ability to work a flexible schedule, including weekends and holidays Powered by JazzHR

Posted 30+ days ago

Thind Management logo
Thind ManagementSpring, TX
Hotel Director of Sales Introduction Welcome to Thind Management , a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties . With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a highly motivated and experienced Director of Sales who is responsible for leading and managing the hotel’s sales team to achieve revenue targets and maximize occupancy. This role requires strong leadership skills, strategic thinking, and a deep understanding of the hospitality industry. The Director of Sales oversees the development and implementation of sales strategies, builds relationships with key clients, and collaborates with other departments to ensure excellent guest experiences and profitability. Core Job Responsibilities & Duties ­­­­­­­ Develop and implement comprehensive sales strategies to achieve revenue goals and market penetration Conduct market research and analysis to identify trends, competitor strategies, and opportunities for growth Set sales targets and develop action plans to ensure they are met or exceeded Regularly review and adjust sales strategies based on market conditions and performance Build and maintain relationships with key clients, corporate accounts, travel agencies and third-party companies Identify new business opportunities and develop strategies to expand the hotel’s client base Conduct regular meetings and negotiations with clients to secure contracts and maintain high customer satisfaction Collaborate with the marketing team to create promotional activities and campaigns to attract and retain customers Monitor and analyze sales performance, revenue, and market demand to identify opportunities for revenue optimization Implement pricing strategies and manage inventory to maximize revenue per available room (RevPAR) Review and negotiate contracts with clients, ensuring favorable terms and conditions for the hotel Collaborate with the revenue management team to optimize pricing, distribution channels, and yield management strategies Recruit, train, and motivate the sales team, providing guidance and support to maximize their potential Set clear sales objectives, establish performance metrics, and conduct regular performance evaluations Foster a positive and collaborative work environment, encouraging teamwork and professional development Provide ongoing coaching and mentoring to the sales team, promoting their skills and knowledge Work closely with other departments, such as operations, marketing, and finance, to ensure seamless coordination and excellent guest experiences Communicate regularly with the general manager and executive team to provide updates on sales performance, strategies, and initiatives Represent the hotel at industry events, trade shows, and conferences to promote the property and establish industry contracts Hold regular briefings and meetings with sales team to ensure progress – daily update meetings, weekly BEO meetings, etc. Perform any other duties as assigned by Executive team & Ownership Qualification Standards & Company Requirements Bachelor’s degree in Business Administration, Marketing, Hospitality Management or MBA is preferred At least 5-years of experience in the hospitality industry At least 3-years of experience in hotel sales with a proven track of success in a similar sales leadership role in hospitality industry and knowledge of hotel sales Strong knowledge of hotel operations, revenue management, and market dynamics Excellent leadership and team management skills, with the ability to inspire and motivate a sales team Strong communication and negotiation skills, with the ability to build and maintain relationships with key clients Analytical mindset and the ability to interpret data and make strategic decisions Ability to manage and lead a team Present strong understanding of P&L statements and the ability to reach with impactful strategies Strong organizational and time management skills Ability to work independently and as a team in a fast-paced environment Proficient in Microsoft Office and hotel management software(s), and customer relationship management (CRM) software Must have a flexible work schedule *Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors* Powered by JazzHR

Posted 30+ days ago

Never Ending Travels logo
Never Ending TravelsHouston, TX
We know that the world is filled with incredible destinations waiting to be explored, and we're here to make those journeys extraordinary. We're seeking a passionate and detail-oriented individual to join our team as a Remote Resort and Cruise Booker. If you have a love for leisure travel, a knack for crafting memorable experiences, and the desire to create dream vacations, we invite you to embark on a unique journey with us.  This is fully remote and we provide training. Key Responsibilities 1. Client-Centric Excellence - Deliver exceptional customer service by understanding clients' desires and crafting personalized resort and cruise experiences that go above and beyond their expectations. 2. Travel Insight - Stay up-to-date on the latest trends in resort and cruise travel, sharing your knowledge and excitement to inspire clients. 3. Tailored Escapes - Craft customized vacation packages, combining resort stays, cruise adventures, onshore activities, dining, and more to create seamless, unforgettable journeys. 4. Booking Expertise - Manage all reservations, from cruise bookings and resort accommodations to transfers and shore excursions, ensuring each detail is meticulously organized. 5. Solutions Navigator - Seamlessly handle any travel challenges, providing quick, creative solutions to keep clients' vacations running smoothly. 6. Elevated Experiences - Suggest distinctive enhancements and unique experiences that elevate each resort stay and cruise adventure to the extraordinary. Qualifications Leisure Travel Enthusiast - A deep passion for resort getaways, cruise adventures, and the desire to inspire others to explore the world. Effective Communication - Strong written and verbal communication skills, with an emphasis on active listening and clear articulation. Client Focus - A commitment to providing exceptional service and exceeding client expectations. Organized Precision - The ability to manage multiple client requests and bookings with meticulous attention to detail. Remote Work Proficiency - Comfortable working efficiently in a remote work environment. Benefits Full training and support Work remotely, allowing you to achieve work-life balance. A supportive and collaborative team that values your contributions. Exclusive travel perks and discounts for your own remarkable getaways. IATA cards provided for qualified agents Powered by JazzHR

Posted 30+ days ago

M logo
Mr C Coconut GroveMiami, FL
Mr. C Coconut Grove is looking to hire a Front Desk Supervisor to lead the front desk team in delivering unparalleled hospitality to our guests. At Mr. C Coconut Grove, we value our employees and offer competitive wages, depending on experience. In addition, all eligible full-time regular employees enjoy a comprehensive benefits package, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), parking, and meals. If you're looking for a rewarding opportunity to grow in the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating, and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS A FRONT DESK SUPERVISOR As a Front Desk Supervisor, you will play a crucial role in our team. You will not only oversee daily operations, ensure efficient check-ins and check-outs, and handle guest inquiries and concerns, but also lead our team in creating memorable experiences for our guests. If you have a passion for hospitality and leadership, we invite you to join us. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Supervise front desk staff and provide guidance and support as needed. Maintain a high level of guest service by greeting guests warmly and addressing their needs promptly. Manage room inventory, reservations, and guest accounts accurately. Resolve guest complaints and issues in a professional and timely manner. Coordinate with other hotel departments to ensure seamless guest experiences. Prepare reports on occupancy rates, revenue, and guest feedback. Assist with administrative tasks, including scheduling and payroll. REQUIREMENTS AND SKILLS: Previous experience in a supervisory role within the hospitality industry preferred. Strong leadership skills and ability to motivate a team. Exceptional customer service and communication skills. Proficiency in hotel management software and Microsoft Office suite. Flexibility to work varying shifts, including weekends and holidays. Bachelor's degree in Hospitality Management or related field preferred. Grooming: All Employees must maintain a neat, clean and well-groomed appearance per Cipriani standards. INTENT AND FUNCTION OF JOB DESCRIPTIONS: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity Powered by JazzHR

Posted 4 weeks ago

Thind Management logo
Thind ManagementSpring, TX
Hotel Dual Director of Sales Introduction Welcome to Thind Management , a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties . With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a highly motivated and experienced Dual Director of Sales who is responsible for leading and managing the hotel’s sales team to achieve revenue targets and maximize occupancy. This role requires strong leadership skills, strategic thinking, and a deep understanding of the hospitality industry. The Dual Director of Sales oversees the development and implementation of sales strategies, builds relationships with key clients, and collaborates with other departments to ensure excellent guest experiences and profitability. Core Job Responsibilities & Duties ­­­­­­­ Develop and implement comprehensive sales strategies to achieve revenue goals and market penetration Conduct market research and analysis to identify trends, competitor strategies, and opportunities for growth Set sales targets and develop action plans to ensure they are met or exceeded Regularly review and adjust sales strategies based on market conditions and performance Build and maintain relationships with key clients, corporate accounts, travel agencies and third-party companies Identify new business opportunities and develop strategies to expand the hotel’s client base Conduct regular meetings and negotiations with clients to secure contracts and maintain high customer satisfaction Collaborate with the marketing team to create promotional activities and campaigns to attract and retain customers Monitor and analyze sales performance, revenue, and market demand to identify opportunities for revenue optimization Implement pricing strategies and manage inventory to maximize revenue per available room (RevPAR) Review and negotiate contracts with clients, ensuring favorable terms and conditions for the hotel Collaborate with the revenue management team to optimize pricing, distribution channels, and yield management strategies Recruit, train, and motivate the sales team, providing guidance and support to maximize their potential Set clear sales objectives, establish performance metrics, and conduct regular performance evaluations Foster a positive and collaborative work environment, encouraging teamwork and professional development Provide ongoing coaching and mentoring to the sales team, promoting their skills and knowledge Work closely with other departments, such as operations, marketing, and finance, to ensure seamless coordination and excellent guest experiences Communicate regularly with the general manager and executive team to provide updates on sales performance, strategies, and initiatives Represent the hotel at industry events, trade shows, and conferences to promote the property and establish industry contracts Hold regular briefings and meetings with sales team to ensure progress – daily update meetings, weekly BEO meetings, etc. Perform any other duties as assigned by Executive team & Ownership Qualification Standards & Company Requirements Bachelor’s degree in Business Administration, Marketing, Hospitality Management or MBA is preferred At least 5-years of experience in the hospitality industry At least 3-years of experience in hotel sales with a proven track of success in a similar sales leadership role in hospitality industry and knowledge of hotel sales Strong knowledge of hotel operations, revenue management, and market dynamics Excellent leadership and team management skills, with the ability to inspire and motivate a sales team Strong communication and negotiation skills, with the ability to build and maintain relationships with key clients Analytical mindset and the ability to interpret data and make strategic decisions Ability to manage and lead a team Present strong understanding of P&L statements and the ability to reach with impactful strategies Strong organizational and time management skills Ability to work independently and as a team in a fast-paced environment Proficient in Microsoft Office and hotel management software(s), and customer relationship management (CRM) software Must have a flexible work schedule *Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors* Powered by JazzHR

Posted 30+ days ago

Thind Management logo
Thind ManagementTampa, FL
General Manager (Limited-Service Hotel) Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our limited-service hotel. As the Standard Bearer, you will be responsible for ensuring the hotel runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment. Core Job Responsibilities & Duties ­­­­­­­ Oversee and manage all hotel operations, including but not limited to front desk, housekeeping, maintenance & sales Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service Monitor financial performance and adjust as necessary to meet revenue and profit goals Develop and implement operational policies and procedures to improve efficiency and guest satisfaction Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively Create and maintain a positive work environment that fosters teamwork and employee engagement Manage inventory and order supplies to maintain adequate levels and minimize waste Hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc. Lead all key property issues including capital projects, customer service and refurbishment Handling complaints and oversee the service recovery procedures Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual operating budget, marketing & sales plan and capital budget Closely monitor the hotel’s daily reports on a daily basis and take decisions accordingly Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate Maximizing room yield and hotel revenue through innovative sale practices and yield management programs Prepare a monthly financial reporting for owners and stake holders Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services Coordination with the Head-of-departments for the execution of all activities and functions Develop and manage Hotel Executive team to ensure career progression and development Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations Implement and maintain effective open-door communication system across all departments Create and maintain the company culture while educating team members about company motto and values Respond to audits to ensure continual improvement is achieved Corporate client handling and take part in new client acquisition along with the sales team whenever required Responsible for safeguarding the quality of operations both (internal & external audits) Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements – understand the government regulations and ensure hotel is at par with all rules and regulations Carry out verbal & written policy changes and instructions Ensure all decisions are made in the best interest of the hotel and management Ensure compliance with all local, state, and federal regulations Perform any other duties as assigned by Executive team & Ownership Qualification Standards & Company Requirements 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred At least 5-years of experience in the hospitality industry At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations & sales Excellent communication and interpersonal skills Strong analytical and problem-solving skills Ability to manage and lead a team Ability to manage financial performance and achieve revenue and profit goals Present strong understanding of P&L statements and the ability to reach with impactful strategies Strong organizational and time management skills Ability to work independently and as a team in a fast-paced environment Proficient in Microsoft Office and hotel software(s) Must have a flexible work schedule Powered by JazzHR

Posted 3 days ago

Hilton Worldwide logo
Hilton WorldwideChicago, IL
The DoubleTree by Hilton Hotel Chicago- Magnificent Mile is looking for a Night Auditor to join the team! The Night Audit is a full-time position, Shifts are 11pm- 7:30am. Must have open availability, Weekends and holidays required. APPLY RIGHT NOW! (It only takes a couple of minutes, use your phone) and a Hilton recruiter will be in touch. For full time employees, Hilton offers AMAZING benefits including health insurance (medical, dental, vision), 401k (matching), extensive Paid Time Off, Team Member/Friend & Family Travel Program to stay in any Hilton brand hotel for a very discounted rate, Team Member recognition and other AWESOME Hilton Perks! What will I be doing? As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage Ensure credit card system reconciles to daily transaction lists Schedule, assign daily work, inform and train team members Monitor, observe and assist in evaluating team member performance What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Debt-free education- Team Members (all U.S. based, regular full/part time Team Members) will have access to a variety of educational credentials from leading universities and learning providers through our industry-first partnership with Guild Education, inluding: college degrees, high school completion, English Language learning, digital literacy, professional certifications and more! Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Posted 4 days ago

Hilton Worldwide logo
Hilton WorldwideSan Diego, CA
The DoubleTree by Hilton San Diego Mission Valley is looking for their next talented Cook. We're five minutes from Fashion Valley Mall, and Mission Valley's trendy dining center. Find San Diego's top attractions, such as the zoo, Balboa Park, Old Town, and SeaWorld, in a fifteen-minute drive or less. Gaslamp Quarter and pristine beaches are twenty minutes away. A Cook is responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. The ideal candidate will have a minimum of 6 months working experience as a line cook in a restaurant or hotel setting and the ability to work an open schedule including nights, weekends and holidays. Previous banquet/catering experience is a plus! What will I be doing? Specifically, you would be responsible for performing the following tasks to the highest standards: Prepare food items according to designated recipes and quality standards. Maintain cleanliness and always comply with food sanitation standards. Manage guest orders in a friendly, timely and efficient manner. Ensure knowledge of menu and all food products. Stock and maintain designated food station(s). Visually inspect all food sent from the kitchen. Practice correct food handling and food storage procedures according to federal, state, local and company regulations. Prepare requisitions for supplies and food items, as needed. Hourly Rate: $21.98 What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! #LI-MM4

Posted 5 days ago

Hilton Worldwide logo
Hilton WorldwideOklahoma City, OK
Lead the Legacy. Define the Future. Since 1911, Skirvin a Hilton Hotel has been the heartbeat of Oklahoma City-hosting legends, leaders, and unforgettable moments that helped shape the city's cultural fabric. Today, following a stunning $20 million renovation, the Skirvin is stepping into a bold new era-and we're searching for a visionary Director of Sales & Marketing to lead that charge. This is your opportunity to shape the commercial strategy of a landmark hotel that's once again setting the standard. From the debut of Perle Mesta, a destination restaurant helmed by James Beard Award-winning Chef Andrew Black, to the continued buzz of the Red Piano Lounge and 18,500 square feet of iconic event space, the Skirvin is where history and hospitality meet modern sophistication. Located in the heart of a championship city-home to the NBA Champion Oklahoma City Thunder-this role is ideal for a culture-setter and storyteller. Someone who thrives in transformation, believes in the power of experience, and is ready to drive impact at every level. Join us as we reintroduce the Skirvin to the world. What will I be doing? The primary responsibilities of this position are to design, develop, and deploy business strategies that are creative, dynamic, and impactful for the Americas and lead the Hotel Sales and Marketing process. Key deliverables for this role are to move the business analytics, processes, including cadence of activities to a "predictive and prescriptive" approach to drive performance. This includes but is not limited to, development and communication of commercial strategies and standards through a structured cadence and analysis of company revenue performance against established goals. In this role, you will facilitate the delivery of the Americas Commercial Operating Model and should possess strong leadership, communication, and networking skills. Strategy: Produce your hotel's Annual Multi-Year Commercial Strategy Plan, in partnership with on-property leaders and regional support Connect the performance needs for the hotel with the solutions designed by the Hilton enterprise, in each key segment your hotel serves Direct accountability for setting the strategy and delivery of your hotels revenues including group rooms, banquets, catering, business transient and leisure transient Work with Commercial Leadership to ensure that Business Review Guidelines (current to + 5 years) and Group Pricing & Rate Quotation Strategies are in place to maximize all pricing components of sales and catering opportunities and achieve positive group market share Support hotel B2B marketing, digital marketing, social media, public relations and communications activities. Guide the e-Commerce teams to ensure online hotel content is accurate and effective Work with Commercial Leaders to establish optimal business mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategies Work with fellow Executive Committee members to ensure profits are maximized in line with GOP and EBITDA targets Develop and execute departmental expense budget and forecasts Develop and maintain detailed and real-time knowledge of all competitor and market activity Responsible for the execution of the Sales and Catering Sales annual SIP (Sales Incentive Program) Leadership: Lead weekly, monthly, and quarterly Sales & Marketing Optimization Process for hotel. Convert the outcome of the optimization process into actionable business strategies and articulate those strategies Contribute to annual Commercial Cadence communication regarding current realities of performance and performance drivers on a monthly, quarterly, and semi-annual basis Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools Responsible for recruiting and retention of all sales and marketing roles Lead, engage, and develop team members, including ongoing performance development and Career Development Plans Conduct performance review for all direct reports and provide feedback for dotted line reports, including but not limited to: Group Sales Business Transient Sales Leisure Sales Catering Sales Marketing Facilitate and lead in a culture that is aligned with Hilton's DEI and ESG enterprise goals Ownership, Customer, and Stakeholder Relations: Own performance and commercial activity reporting for each of your hotels (i.e., performance status communication and response plans) In concert with AVPs, Regional Commercial Director and General Manager(s), present commercial strategies to key business partners and ownership groups. Ensure transparency, relevance, and timeliness in articulating the commercial performance targets, and potential gaps or upside (strengths & weaknesses) Liaise with Hilton Worldwide Sales, regional support and brand teams Build strong relationships with CVB, community influencers and 3rd party travel partners High level of engagement with customers from all sales segments Support of team's high-impact site visits and pre-convention meetings Support of sales managers' sales travel into feeder markets What are we looking for? To fulfill this role successfully, you should demonstrate the following minimum qualifications: Hotel Sales, Catering/Events Experience Leadership management Experience Ability to travel Experience in hotel management, or related industry, essential Highly professional presentations and communication (oral and written) skills Proficiency with standard Microsoft Office Ability to perform critical analysis It would be helpful in this position for you to demonstrate the following capabilities and distinctions: Four-year college degree preferred Adaptable experience with business strategy, business planning, and business plan development Ability to speak multiple languages Multiple Brand experience Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents 401K plan and company match to help save for your retirement Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* Career growth and development Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Posted 5 days ago

Hilton Worldwide logo
Hilton WorldwideSan Diego, CA
The DoubleTree by Hilton San Diego Mission Valley is looking for their next talented Engineer (Temporary). We're five minutes from Fashion Valley Mall and Mission Valley's trendy dining center. Find San Diego's top attractions, such as the zoo, Balboa Park, Old Town, and SeaWorld, in a fifteen-minute drive or less. Gaslamp Quarter and pristine beaches are twenty minutes away. An Engineer is responsible for maintaining the physical functionality and safety of the facility in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Schedule: Availability from 10a-11:30p required, including weekends and holidays. Wage: $23.65 per hour The ideal candidate will possess: 2 years of previous engineering experience Hotel experience a plus Customer focused attitude Flexible availability What will I be doing? As an Engineer, you would be responsible for maintaining the physical functionality and safety of the facility in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Maintain the physical functionality and safety of the facility including, but not limited to, guest rooms, public space and heart-of-the-house areas Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, painting, HVAC work and masonry Conduct inspections for preventive maintenance needs Record and report completed repairs and items that require further attention What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Posted 3 days ago

Hilton Worldwide logo
Hilton WorldwideCoronado, CA
The iconic Hotel del Coronado is looking for a Cook II to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. The quintessential al fresco dining experience with spectacular ocean views, Veranda Is a journey of familiarity rediscovered. The menu of exceptionally prepared America Favorites is inspired by The Del's Southern California roots, elevating clean, fresh flavors and regional produce while classic cocktails and a California-forward wine list provide the finishing touch. In the spirit of the hotel's original wraparound veranda where guests strolled, mingles, and lounged to take in the sea air, Veranda invites you to gather with family and friends and enjoy decision food, rich conversation, and a remarkable oceanside setting. All the ingredients of an exceptional dining experience are delivered with effortless charm and authenticity. Want to learn more? Hotel Website, Facebook, Instagram, Pinterest Classification: Full-Time Shift: Various - must be available to weekdays, weekends, and holidays. Pay Rate: The pay rate for this role is $21.32 and is based on applicable and specialized experience and location. A valid Food Handler's Card is required for this position. What will I be doing? As a Cook II, you would be responsible for preparing cold food items in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Prepare cold food items including, but not limited to, salads, fruits, dressings, fish items and appetizers, according to designated recipes and quality standards Maintain cleanliness and comply with food sanitation standards at all times Manage guest orders in a friendly, timely and efficient manner Ensure knowledge of menu and food products Stock and maintain designated food stations(s) Visually inspect all food sent from the kitchen Practice correct food handling and food storage procedures according to federal, state, local and company regulations What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits- Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. #LI-TB1

Posted 6 days ago

Encore logo
EncoreNew Orleans, LA
Position Overview The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned. Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. Ensure all known opportunities are in CRM and completely accurate and updated at all times. See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications BS/BA or 1+ years of Encore or equivalent experience required 1 year technology sales or hospitality experience preferred Prior sales experience in audiovisual is a plus Knowledge of hospitality industry and sales processes preferred Technical aptitude and computer proficiency required Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service Hospitality Ownership Do The Right Thing Demonstrates Self-Awareness Drive Results Ensures Accountability See The Big Picture Decision Quality Manages Complexity Value People Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx ). Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting: 4-5 hours per day Standing: 2-3 hours per day Walking: 2-3 hours per day Stooping: 0-1 hour per day Crawling: 0-1 hour per day Kneeling: 0-1 hour per day Bending: 0-1 hour per day Reaching (above your head): 0-1 hour per day Climbing: 0-1 hour per day Grasping: 0-1 hour per day Lifting Requirements 0 - 15 lbs*: Occasionally 16 - 50 lbs*: Occasionally 51 - 100 lbs: Never Over 100 lbs: Never Carrying Requirements 0 - 15 lbs*: Occasionally 16 - 50 lbs*: Occasionally 51 - 100 lbs: Never Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously Color Vision: Continuously Peripheral Vision: Continuously Depth Perception: Continuously Pushing/Pulling Requirements 0 - 15 lbs*: Occasionally 16 - 50 lbs*: Occasionally 51 - 100 lbs*: Occasionally Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-BD1

Posted 2 days ago

Hilton Worldwide logo
Hilton WorldwideCoronado, CA
The iconic Hotel del Coronado is looking for a Maintenance Engineer II to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. Want to learn more? Hotel Website, Facebook, Instagram, Pinterest The starting hourly rate is $30.57 per hour plus full-time benefits. Shift; Mostly PM shifts - weekends and holidays availability required What will I be doing? As an Engineer II, you would be responsible for maintaining the physical functionality and safety of the facility in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Maintain the physical functionality and safety of the facility including, but not limited to, guest rooms, public space and heart-of-the-house areas Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, painting, HVAC work and masonry Conduct inspections for preventive maintenance needs Record and report completed repairs and items that require further attention What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits- Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) #LI-LR2

Posted 6 days ago

Thind Management logo
Thind ManagementSpring, TX
  General Manager (Limited-Service Hotel) Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our limited-service hotel. As the Standard Bearer, you will be responsible for ensuring the hotel runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment. Core Job Responsibilities & Duties ­­­­­­­ Oversee and manage all hotel operations, including but not limited to front desk, housekeeping, maintenance & sales Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service Monitor financial performance and adjust as necessary to meet revenue and profit goals Develop and implement operational policies and procedures to improve efficiency and guest satisfaction Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively Create and maintain a positive work environment that fosters teamwork and employee engagement Manage inventory and order supplies to maintain adequate levels and minimize waste Hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc. Lead all key property issues including capital projects, customer service and refurbishment Handling complaints and oversee the service recovery procedures Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual operating budget, marketing & sales plan and capital budget Closely monitor the hotel’s daily reports on a daily basis and take decisions accordingly Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate Maximizing room yield and hotel revenue through innovative sale practices and yield management programs Prepare a monthly financial reporting for owners and stake holders Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services Coordination with the Head-of-departments for the execution of all activities and functions Develop and manage Hotel Executive team to ensure career progression and development Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations Implement and maintain effective open-door communication system across all departments Create and maintain the company culture while educating team members about company motto and values Respond to audits to ensure continual improvement is achieved Corporate client handling and take part in new client acquisition along with the sales team whenever required Responsible for safeguarding the quality of operations both (internal & external audits) Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements – understand the government regulations and ensure hotel is at par with all rules and regulations Carry out verbal & written policy changes and instructions Ensure all decisions are made in the best interest of the hotel and management Ensure compliance with all local, state, and federal regulations Perform any other duties as assigned by Executive team & Ownership Qualification Standards & Company Requirements 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred At least 5-years of experience in the hospitality industry At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations & sales Excellent communication and interpersonal skills Strong analytical and problem-solving skills Ability to manage and lead a team Ability to manage financial performance and achieve revenue and profit goals Present strong understanding of P&L statements and the ability to reach with impactful strategies Strong organizational and time management skills Ability to work independently and as a team in a fast-paced environment Proficient in Microsoft Office and hotel software(s) Must have a flexible work schedule Powered by JazzHR

Posted 30+ days ago

Thind Management logo
Thind ManagementTampa, FL
Front Office Manager/Front Desk Supervisor Introduction Welcome to Thind Management , a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties . With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ensures the efficient guest check-in and check-out processes, handles guest inquiries and requests, and provides exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to handle guest issues effectively. Core Job Responsibilities & Duties ­­­­­­­ Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment and room assignment procedures Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest’s satisfaction Maintain a guest-centric approach, providing exceptional customer service and ensuring guest satisfaction Address guest concerns and complaints professionally, escalating issues as necessary Monitor guest feedback and reviews, identifying areas for improvement and implementing appropriate measures Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively Provide ongoing coaching and feedback to enhance guest service skills and problem-solving abilities Conduct regular performance evaluations and identify opportunities for training and development Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction Coordinate with housekeeping to ensure timely room readiness and cleanliness standards Collaborate with the General Manager to implement policies, procedures, and service standards Prepare and maintain front desk reports, including occupancy reports, guest arrival and departure lists, and revenue reports Assist in managing room inventory and reservations, optimizing room occupancy and revenue Handle cash and payment transactions, ensuring accuracy and compliance with hotel procedures Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings Support the GM in leading, motivating, and developing a high-performance team Foster a positive work environment that promotes teamwork, collaboration, and employee engagement Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience Assist GM or hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc. Ensure all decisions are made in the best interest of the hotel and management Ensure compliance with all local, state, and federal regulations Perform any other duties as assigned by Executive team & Ownership Qualification Standards & Company Requirements High school diploma or equivalent (required); bachelor’s degree in Hospitality Management or a related field (preferred) Previous experience in front desk operations or guest services, with some supervisory experience (preferred) Excellent customer service and communication skills Strong problem-solving skills and ability to handle guest issues effectively Proficient in hotel management systems, property management systems, and relevant software Detail-oriented with strong organizational and multitasking skills Ability to work under pressure and adapt to changing situations Proficient in hotel management systems, property management systems, and relevant software Proficient in Microsoft Office and hotel & restaurant software(s) Must have a flexible work schedule *Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors* Powered by JazzHR

Posted 30+ days ago

F logo
Four Seasons Hotels Ltd.Las Vegas, NV
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A non-gaming oasis on the iconic Las Vegas strip. Located adjacent to Mandalay Resort & Casino, discover one of the only non-gaming and non-smoking hotels on the Las Vegas Strip. Four Seasons Las Vegas is a tranquil Five Diamond oasis with a Forbes Five-Star Spa and offers the best of both worlds: serenity in a resort-like setting paired with the energy and nightlife of one of the greatest entertainment destinations. Just outside the city, experience close-by natural wonders, including the Grand Canyon and Red Rock National Conservation Area. At Four Seasons, Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and the people we employ and serve around the world. On the iconic Las Vegas strip, luxurious Four Seasons Hotel Las Vegas, the first AAA Five Diamond property in Las Vegas reflects the energy and excitement of one of the world's most vibrant cities. The Director of Front of House Hotel Operations directs and controls the activities of the Front Desk, Communications, Concierge, Guest Services and Guest Relations. They act as the senior manager in these areas when the Department Head is not available and also assume responsibility as Director of Rooms in their absence. Their primary focus is to ensure that standards are met, guests and employees are satisfied, and problems are promptly resolved. The Director also works closely with Sales and Reservations to enhance the Hotel occupancy levels and rates. We are looking for individuals who have strong leadership and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service. Applicants are required to have three to five years of experience with a diversity of Operational Rooms Division management positions. A college degree, preferably specializing in Hotel management or business administration, or equivalent experience is required. Some travel may be required for training, conferences and special events Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Posted 2 weeks ago

Hilton Worldwide logo
Hilton WorldwideCoronado, CA
The iconic Hotel del Coronado is looking for a Banquet Cook II to join the culinary team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. Want to learn more? Hotel Website, Facebook, Instagram, Pinterest Classification: Full-Time Shift: Various - must be available to weekdays, weekends, and holidays. Pay Rate: The pay rate for this role is $22.92 and is based on applicable and specialized experience and location. The ideal candidate will have a minimum of 2 year's high volume food production, the ability to work in a fast-paced environment, and open availability. Previous banquet and hotel or resort experience is a plus! If you thrive in a fast-paced environment and can adapt to different environments, this may be the role for you! A valid Food Handler's Card is required for this position. What will I be doing? As a Banquet Cook II, you would be responsible for preparing food items in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Prepares all food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal cooking, in preparation of all menu items. Maintain cleanliness and comply with food sanitation standards at all times. Manage guest orders in a friendly, timely and efficient manner. Ensure knowledge of menu and food products Stock and maintain designated food stations(s) Visually inspect all food sent from the kitchen. Practice correct food handling and food storage procedures according to federal, state, local and company regulations. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits- Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable #LI-TB1

Posted 6 days ago

F logo
Fairfield Inn SnyderSnyder, Texas
Job Summary: We are seeking a detail-oriented and dependable Laundry Attendant to ensure that all linens and laundry items are cleaned, organized, and ready for use. The ideal candidate will have excellent time management, organizational skills, and the ability to work independently while maintaining high cleanliness standards. Compensation: $12 - $14 Key Responsibilities: Sort and process soiled linens and towels for washing. Load and unload washers and dryers, adjusting settings as needed. Fold and store clean, dry linens and towels. Refill and measure laundry chemicals as required. Clean and maintain laundry equipment, including lint filter removal and sweeping floors. Remove damaged or stained items from inventory and report them to the supervisor. Maintain a clean and orderly laundry and storage area. Issue linens and towels as requested by staff. Report maintenance issues, safety hazards, and lost and found items to the supervisor. Perform other duties as assigned by management. Requirements: Strong attention to detail and organizational skills. Ability to work independently and handle high-pressure situations. High school diploma or equivalent preferred. Familiarity with laundry procedures and equipment is a plus. Ability to follow company policies and safety protocols. Physical Demands: Regularly required to walk, stand, kneel, and reach with hands and arms. Must be able to lift, push, pull, and move up to 50 pounds.

Posted 1 day ago

Hilton Worldwide logo
Hilton WorldwideCoronado, CA
The iconic Hotel del Coronado is looking for a Cook II to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. Want to learn more? Hotel Website, Facebook, Instagram, Pinterest Classification: Full-Time Shift: Various - must be available to weekdays, weekends, and holidays. Pay Rate: The pay rate for this role is $22.92 and is based on applicable and specialized experience and location. What will I be doing? As a Cook II, you would be responsible for preparing cold food items in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Prepare cold food items including, but not limited to, salads, fruits, dressings, fish items and appetizers, according to designated recipes and quality standards Maintain cleanliness and comply with food sanitation standards at all times Manage guest orders in a friendly, timely and efficient manner Ensure knowledge of menu and food products Stock and maintain designated food stations(s) Visually inspect all food sent from the kitchen Practice correct food handling and food storage procedures according to federal, state, local and company regulations What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits- Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. #LI-TB1

Posted 3 days ago

Hilton Worldwide logo
Hilton WorldwideNew Orleans, LA
The Roosevelt New Orleans is currently hiring an Assistant Director of Finance. This position is responsible for assisting in the direction and administration of all financial operations of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As the Assistant Director of Finance, you would be responsible for assisting in the direction and administration of all financial operations of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Manage the department to include, but not limited to, managing special projects, monitoring and developing team member performance, providing supervision and professional development, scheduling, conducting counseling and evaluations, delivering recognition and reward, recruiting, interviewing and training team members Directly oversee Accounts Receivable, Credit and Night Audit functions Prepare budget and maintain spending controls to ensure budgetary limits are met Prepare annual depreciation schedules for furniture, equipment, building supplies, revisions and alterations Review and approve all ledger account reconciliations including, but not limited to, bank statements, assets liabilities and credit cards Coordinate and review monthly financial statements for accuracy and monitor coding of cash receipts Assist Director with internal daily audits of cash deposits, transfers and preparation for and monitoring of the capital budget Prepare financial reports, prepare utilities and telephone accruals, monitor records of inventory and ensure compliance with all established billing and credit standards Review and approve tax returns to ensure compliance with federal and state regulations Monitor, approve and prepare daily payroll accounts and issue all paychecks What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality- We're passionate about delivering exceptional guest experiences. Integrity- We do the right thing, all the time. Leadership- We're leaders in our industry and in our communities. Teamwork- We're team players in everything we do. Ownership- We're the owners of our actions and decisions. Now- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits- Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. #LI-JB1

Posted 6 days ago

Thind Management logo

Hotel Houseman

Thind ManagementSpring, TX

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Job Description

Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary
We are seeking a dedicated and reliable houseman to join our team. The ideal candidate will be responsible for maintaining the cleanliness and order of our hotel’s public areas, supporting the housekeeping staff, and assisting with guest services. The houseman should have excellent attention to detail and the ability to work efficiently in a fast-paced environment while following company and brand standards.

Core Job Responsibilities & Duties
Public Area Maintenance
  • Maintain cleanliness and order of all public areas, including lobbies, corridors, and restrooms.
  • Clean and polish furniture, fixtures, and mirrors.
  • Vacuum and mop floors.
  • Empty trash cans and ashtrays.
Housekeeping Support
  • Assist housekeeping staff with tasks such as removing trash and linen.
  • Move furniture and supplies.
  • Clean guest rooms as needed.
Guest Services
  • Assist front desk agents with guest requests, such as delivering luggage or packages.
  • Assist with guest inquiries.
  • Provide general assistance as needed.
Physical Requirements
  • Ability to lift and carry heavy loads.
  • Ability to stand for extended periods.
  • Ability to bend, kneel, and reach.
Qualifications
  • Previous experience in a similar role is preferred but not required.
  • Strong attention to detail and organizational skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.

Qualification Standards & Company Requirements
  • Ability to work efficiently and independently in a fast-paced environment
  • Ability to tolerate environmental factors such as humidity, cold/heat, dust and noise.
  • Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals
  • Ability to work a flexible schedule, including weekends and holidays

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