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The Front Desk Supervisor is responsible for assisting the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. CANDIDATE PROFILE Experience: * High school diploma or equivalent required, and college degree preferred. * Minimum 2 years previous hotel Front Desk experience required, with supervisory experience preferred. * Hilton brand experience preferred. Hilton PEP experience a plus. JOB ESSENTIALS * Supervise Front Desk operations during your assigned shift to a consistently high standard to ensure rewarding experiences for guests. * Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. * Assist staff with all of the front desk functions to include the PBX Operator role. * Conduct daily stand-up meetings, communicate effectively with all staff and provide any information necessary to provide guest service in accordance with Brand standards. * Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. * Manage workflow, room status and group activity and effectively communicate changes/updates with other departments to positively impact the guest experience. * Resolve discrepancies on the room status report with Housekeeping * Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines. * Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. * Assist management in training and motivating employees to increase team efficiency and overall productivity; serve as a role model for the Front office team and others. * Assist to maintain a safe work environment within the Front office operations. Report accidents, injuries, and unsafe work conditions in accordance to hotel procedures; complete safety training and certifications. * Maintain confidentiality of all guests and hotel information * Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner. * Provides for a safe work environment by following all safety and security procedures and rules. Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively * Perform any other job related duties as assigned. Other * Ability to access and accurately input information using a moderately complex computer system * Able to handle cash and credit transactions. * General knowledge of local area attractions and transportation. * Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. * Monitor and maintain the front office systems and equipment to ensure their optimum performance. * Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. * Assist FOM/AFOM to ensure all Front Office Quality Standards are complied with and are consistently applied. * Ability to observe and detect signs of emergency situations. * Ability to establish and maintain effective working relationships with associates, customers and patrons. * Command of the English language both written and verbal. * Ability to multi-task, and prioritizes with excellent follow up skills and customer service. * Regular attendance in conformance with the standards is essential to the successful performance of this position. * Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays. •* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

We are actively seeking individuals with a sharp attention to detail and an unwavering passion for travel, capable of igniting the aspirations of others. In this remote opportunity, you will play a pivotal role in curating unforgettable travel experiences. Responsibilities • Craft compelling emails to effectively engage with clients. • Conduct thorough research on diverse destinations, culinary offerings, and activities. • Collaborate with suppliers to create personalized travel itineraries. • Maintain up-to-date client travel documents and invoices. • Organize travel logistics for clients, including flights, accommodations, cruises, and ground transportation, with a focus on cost-effectiveness through preferred vendors. Requirements • Maintain a dedicated home workspace equipped with a computer, cell phone, and high-speed internet. • Ensure a focused work environment by minimizing distractions. Benefits • Comprehensive training will be provided to enhance your skills. • Earn commissions based on performance. • Enjoy flexible work hours that you create • No prior experience required. Training is given. • Access to enticing travel perks. • Receive your personalized website. Powered by JazzHR

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a motivated hotel maintenance technician with a positive attitude and willingness to learn. One who is responsible for performing a variety of maintenance and repair tasks to ensure the proper functioning and appearance of the hotel’s physical facilities. Responsible for handling both routine maintenance and respond to urgent repair requests in a timely manner. The maintenance technician plays a crucial role in maintaining a safe, comfortable, and well-maintained environment for guests and employees while following company and brand standards. Core Job Responsibilities & Duties ­­­­­­­ Greets guests immediately with friendly/sincere acknowledgement throughout the hotel Understand and follow company and brand standards Ability to follow instructions given by supervisors Perform preventative maintenance tasks such as inspecting, lubricating, and cleaning equipment and systems on a regular basis, including but not limited to HVAC systems, plumbing fixtures, lighting, and electrical systems Respond to maintenance requests from various hotel departments and promptly address issues such as broken fixtures, leaks, faulty electrical equipment, and other repair needs Diagnose problems, determine appropriate solutions, and carry out repairs efficiently Ensure that guest rooms and public areas are maintained to the highest standards of cleanliness and functionality Repair furniture, fixtures, and appliances along with performing painting, carpentry, and other maintenance tasks needed in guest rooms Adhere to all safety protocols, including proper handling of hazardous materials and compliance with relevant safety regulations Inspect and maintain fire safety equipment, emergency lighting and other safety systems Maintain an inventory of maintenance supplies, tools, and equipment Report any shortages or damaged equipment and ensure proper storage and organization of supplies Document all maintenance activities, including work orders, repairs performed, and materials used on hotel communication system Maintain accurate records of maintenance schedules and inspections Collaborate with other hotel departments, such as housekeeping, front desk, to coordinate maintenance activities and minimize disruptions to guests Communicate effectively with supervisors, coworkers, and outside contractors as needed Ensure that all cleaning equipment & supplies are used and stored properly Qualification Standards & Company Requirements Ability to work efficiently and independently in a fast-paced environment Ability to tolerate environmental factors such as humidity, cold/heat, dust, and noise Ability to prioritize and multitask effectively in a fast-paced environment Strong communication and interpersonal skills required Basic knowledge of safety regulations and building codes preferred Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals Basic knowledge of building systems, including mechanical, electrical, plumbing, and HVAC required Strong problem-solving skills and ability to troubleshoot and repair various systems and equipment Ability to work a flexible schedule, including weekends and holidays Previous experience in hotel maintenance or a similar role preferred High school diploma or equivalent; technical training or certification in maintenance or a related field is preferred *Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors* Powered by JazzHR

Hotel Director of Sales Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a highly motivated and experienced Director of Sales who is responsible for leading and managing the hotel’s sales team to achieve revenue targets and maximize occupancy. This role requires strong leadership skills, strategic thinking, and a deep understanding of the hospitality industry. The Director of Sales oversees the development and implementation of sales strategies, builds relationships with key clients, and collaborates with other departments to ensure excellent guest experiences and profitability. Core Job Responsibilities & Duties ­­­­­­­ Develop and implement comprehensive sales strategies to achieve revenue goals and market penetration Conduct market research and analysis to identify trends, competitor strategies, and opportunities for growth Set sales targets and develop action plans to ensure they are met or exceeded Regularly review and adjust sales strategies based on market conditions and performance Build and maintain relationships with key clients, corporate accounts, travel agencies and third-party companies Identify new business opportunities and develop strategies to expand the hotel’s client base Conduct regular meetings and negotiations with clients to secure contracts and maintain high customer satisfaction Collaborate with the marketing team to create promotional activities and campaigns to attract and retain customers Monitor and analyze sales performance, revenue, and market demand to identify opportunities for revenue optimization Implement pricing strategies and manage inventory to maximize revenue per available room (RevPAR) Review and negotiate contracts with clients, ensuring favorable terms and conditions for the hotel Collaborate with the revenue management team to optimize pricing, distribution channels, and yield management strategies Recruit, train, and motivate the sales team, providing guidance and support to maximize their potential Set clear sales objectives, establish performance metrics, and conduct regular performance evaluations Foster a positive and collaborative work environment, encouraging teamwork and professional development Provide ongoing coaching and mentoring to the sales team, promoting their skills and knowledge Work closely with other departments, such as operations, marketing, and finance, to ensure seamless coordination and excellent guest experiences Communicate regularly with the general manager and executive team to provide updates on sales performance, strategies, and initiatives Represent the hotel at industry events, trade shows, and conferences to promote the property and establish industry contracts Hold regular briefings and meetings with sales team to ensure progress – daily update meetings, weekly BEO meetings, etc. Perform any other duties as assigned by Executive team & Ownership Qualification Standards & Company Requirements Bachelor’s degree in Business Administration, Marketing, Hospitality Management or MBA is preferred At least 5-years of experience in the hospitality industry At least 3-years of experience in hotel sales with a proven track of success in a similar sales leadership role in hospitality industry and knowledge of hotel sales Strong knowledge of hotel operations, revenue management, and market dynamics Excellent leadership and team management skills, with the ability to inspire and motivate a sales team Strong communication and negotiation skills, with the ability to build and maintain relationships with key clients Analytical mindset and the ability to interpret data and make strategic decisions Ability to manage and lead a team Present strong understanding of P&L statements and the ability to reach with impactful strategies Strong organizational and time management skills Ability to work independently and as a team in a fast-paced environment Proficient in Microsoft Office and hotel management software(s), and customer relationship management (CRM) software Must have a flexible work schedule *Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors* Powered by JazzHR

Lonesome Dove Lodge & Restaurant is looking for a full-time General Manager to oversee the daily operations of the lodge and restaurant. Responsibilities: Operational Leadership Oversee and manage all departments within the hotel, including front desk, housekeeping, food and beverage and maintenance Financial Management Monitor revenue and expenses, identifying areas for improvement and cost-saving opportunities Inventory management Staff Management Hire, train and manage hotel/restaurant staff, ensuring emphasis on customer service Foster a positive and productive work environment Guest Relations Provide excellent customer service ensuring a positive guest experience Qualifications: Bachelor’s degree in Business Administration, Hospitality Management or relevant field, preferred Proven experience working as a Hotel/Restaurant Manager Critical-thinking and problem-solving skills Excellent customer service and interpersonal skills Powered by JazzHR

We are looking for a competent Hotel Maintenance Engineer to join our team. You are responsible for the proper maintenance and upkeep of guest rooms, guest public areas, meeting rooms, restaurant and lounge. Together with, the responsibility for performing the job in a safe and efficient manner. Participation in preventative maintenance program. Respond to maintenance requests generated by staff members and guests in a timely manner. Maintenance of company property may include and is not limited to, electrical work, carpentry, painting, plumbing and general maintenance. Essential Functions and Responsibilities of the job include but are not limited to: · Knowledge, understanding, and adherence to Company Core Values and Mission Statement. · Perform preventative maintenance for guest rooms, public areas, meeting rooms, restaurant and lounge. · Perform duties assigned by Chief Engineer or hotel management staff, including completing tasks submitted by work order. · Follow all company and departmental procedures and policies, which includes those listed in the Employee Handbook. · Maintain a clean and safe working environment at all times. · Report emergency and unusual situations immediately. · Assist with the operation, maintenance and repair of equipment and hotel property. · Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures. · Report the need for any major repairs to Director of Engineering. · Determine the exact cause and location of any fire alarms and communicate finding with management and front desk. · Demonstrate an attitude of cooperation and helpfulness at all times. Qualifications: Knowledge/Education/Experience: · High School diploma or equivalent preferred. · Experience in a hotel or a related field preferred. · Trade license in associated field helpful. Physical Requirements: · Long hours are sometimes required · Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 25 pounds of force constantly while lifting, carrying, pushing, pulling and otherwise moving and maintaining objects. · Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental Requirements: · Ability to convey information and ideas clearly. · Must maintain composure under pressure Powered by JazzHR

Experienced Hotel General Manager needed for a 71 room property in Jasper, Alabama .  As a key member of the property leadership team, the General Manager is accountable for the total operation of the property. The General Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals.    A Day in the Life:  You will be responsible for day-to-day operations of the hotel, ensuring that guest and associate satisfaction is of the utmost importance.  You will be responsible for assisting with the overall performance of the property’s operations, including (but not limited to) P&L, guest satisfaction, brand quality assurance, budget, and labor.  You will train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture.  You will be responsible for maintaining compliance and remaining up-to-date on new initiatives for the brand and company.  You will inspect and oversee that safety and security standards are being maintained.  You will support guest experience and satisfaction in all operations.  You will work closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales, and Leadership to ensure that property and company goals are being achieved.  You will act as the face of the property by being actively involved in the local community.    Requirements:  2 years’ minimum experience in hotel/hospitality management Experience with major hotel brands such as IHG, Marriott, or Hilton The skills to lead a team to consistently deliver exceptional guest service  A proven track record of meeting budgets, understanding profit &loss statements, and cost controls    Benefits    Comprehensive benefits package including medical, dental, and vision   Life insurance  Pet Insurance Short and long-term disability  Paid time off and holidays  Exclusive Hotel Discounts Competitive Compensation 401K Savings Plan Powered by JazzHR

We know that the world is filled with incredible destinations waiting to be explored, and we're here to make those journeys extraordinary. We're seeking a passionate and detail-oriented individual to join our team as a Remote Resort and Cruise Booker. If you have a love for leisure travel, a knack for crafting memorable experiences, and the desire to create dream vacations, we invite you to embark on a unique journey with us. This is fully remote and we provide training. Key Responsibilities 1. Client-Centric Excellence- Deliver exceptional customer service by understanding clients' desires and crafting personalized resort and cruise experiences that go above and beyond their expectations. 2. Travel Insight- Stay up-to-date on the latest trends in resort and cruise travel, sharing your knowledge and excitement to inspire clients. 3. Tailored Escapes- Craft customized vacation packages, combining resort stays, cruise adventures, onshore activities, dining, and more to create seamless, unforgettable journeys. 4. Booking Expertise- Manage all reservations, from cruise bookings and resort accommodations to transfers and shore excursions, ensuring each detail is meticulously organized. 5. Solutions Navigator- Seamlessly handle any travel challenges, providing quick, creative solutions to keep clients' vacations running smoothly. 6. Elevated Experiences- Suggest distinctive enhancements and unique experiences that elevate each resort stay and cruise adventure to the extraordinary. Qualifications Leisure Travel Enthusiast- A deep passion for resort getaways, cruise adventures, and the desire to inspire others to explore the world. Effective Communication- Strong written and verbal communication skills, with an emphasis on active listening and clear articulation. Client Focus- A commitment to providing exceptional service and exceeding client expectations. Organized Precision- The ability to manage multiple client requests and bookings with meticulous attention to detail. Remote Work Proficiency- Comfortable working efficiently in a remote work environment. Benefits Full training and support Work remotely, allowing you to achieve work-life balance. A supportive and collaborative team that values your contributions. Exclusive travel perks and discounts for your own remarkable getaways. IATA cards provided for qualified agents Powered by JazzHR

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a motivated hotel maintenance technician with a positive attitude and willingness to learn. One who is responsible for performing a variety of maintenance and repair tasks to ensure the proper functioning and appearance of the hotel’s physical facilities. Responsible for handling both routine maintenance and respond to urgent repair requests in a timely manner. The maintenance technician plays a crucial role in maintaining a safe, comfortable, and well-maintained environment for guests and employees while following company and brand standards. Core Job Responsibilities & Duties ­­­­­­­ Greets guests immediately with friendly/sincere acknowledgement throughout the hotel Understand and follow company and brand standards Ability to follow instructions given by supervisors Perform preventative maintenance tasks such as inspecting, lubricating, and cleaning equipment and systems on a regular basis, including but not limited to HVAC systems, plumbing fixtures, lighting, and electrical systems Respond to maintenance requests from various hotel departments and promptly address issues such as broken fixtures, leaks, faulty electrical equipment, and other repair needs Diagnose problems, determine appropriate solutions, and carry out repairs efficiently Ensure that guest rooms and public areas are maintained to the highest standards of cleanliness and functionality Repair furniture, fixtures, and appliances along with performing painting, carpentry, and other maintenance tasks needed in guest rooms Adhere to all safety protocols, including proper handling of hazardous materials and compliance with relevant safety regulations Inspect and maintain fire safety equipment, emergency lighting and other safety systems Maintain an inventory of maintenance supplies, tools, and equipment Report any shortages or damaged equipment and ensure proper storage and organization of supplies Document all maintenance activities, including work orders, repairs performed, and materials used on hotel communication system Maintain accurate records of maintenance schedules and inspections Collaborate with other hotel departments, such as housekeeping, front desk, to coordinate maintenance activities and minimize disruptions to guests Communicate effectively with supervisors, coworkers, and outside contractors as needed Ensure that all cleaning equipment & supplies are used and stored properly Qualification Standards & Company Requirements Ability to work efficiently and independently in a fast-paced environment Ability to tolerate environmental factors such as humidity, cold/heat, dust, and noise Ability to prioritize and multitask effectively in a fast-paced environment Strong communication and interpersonal skills required Basic knowledge of safety regulations and building codes preferred Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals Basic knowledge of building systems, including mechanical, electrical, plumbing, and HVAC required Strong problem-solving skills and ability to troubleshoot and repair various systems and equipment Ability to work a flexible schedule, including weekends and holidays Previous experience in hotel maintenance or a similar role preferred High school diploma or equivalent; technical training or certification in maintenance or a related field is preferred *Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors* Powered by JazzHR

Hotel Room Attendant Supervisor Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a dedicated Hotel Room Attendant Supervisor /Housekeeping Supervisor to lead our housekeeping team in delivering outstanding service and maintaining impeccable cleanliness throughout the hotel. In this pivotal role, you will greet guests with warmth and professionalism, provide information about hotel amenities, and ensure that all guest rooms and common areas meet our high standards of cleanliness. You will supervise and train housekeeping staff, coordinate daily operations, and conduct inspections to ensure compliance with hotel standards. Your responsibilities will also include managing inventory, addressing guest inquiries, and maintaining safety protocols. The ideal candidate will possess strong leadership skills, attention to detail, and the ability to thrive in a fast-paced environment. Join us in creating a welcoming and comfortable experience for all our guests! Core Job Responsibilities & Duties Guest Interaction : Greet guests with friendly and sincere acknowledgment and provide information about hotel services, activities, and amenities. Supervision : Oversee and train housekeeping staff, ensuring adherence to cleanliness standards and efficient operations. Cleaning Oversight : Ensure thorough cleaning of guest rooms and common areas, including stripping linens, vacuuming, dusting, mopping, and cleaning bathrooms. Quality Control : Conduct inspections of guest rooms and report any deficiencies to management to maintain compliance with hotel standards. Inventory Management : Replenish linens and guest amenities as needed and manage the inventory of cleaning supplies. Team Support : Assist team members with their tasks as requested and foster a collaborative work environment. Adaptability : Work effectively in a fast-paced environment, responding to spontaneous demands from guests and business needs. Safety Compliance : Follow all safety procedures and protocols, recognizing and responding to emergency situations. Physical Tasks : Perform physical duties, including using ladders and lifting up to 50 lbs. Professional Standards : Maintain a professional image and conduct at all times, in line with hotel policies. Key Control : Adhere to key control protocols to ensure the security of guest rooms and hotel property. Attendance : Maintain regular attendance as per company guidelines. Qualification Requirements Experience : Previous experience in housekeeping or a supervisory role is preferred. Leadership Skills : Strong leadership and communication abilities to manage and motivate a team. Attention to Detail : High attention to detail to uphold cleanliness and quality standards. Customer Service : Commitment to providing excellent customer service and addressing guest needs promptly. Knowledge : Basic knowledge of cleaning equipment, supplies, and safety procedures. Physical Ability : Capability to perform physical tasks, including lifting, pushing, and using ladders. Flexibility : Ability to adapt to changing demands and work in a fast-paced environment. Problem-Solving : Strong problem-solving skills to address issues effectively and efficiently. Professionalism : Maintain a professional appearance and demeanor at all times. This combination of duties and qualifications will help ensure the successful performance of the Supervisor Hotel Attendant/Housekeeping Supervisor role. Additional Requirements Ability to work efficiently and independently in a fast-paced environment. Proficiency in Spanish preferred. Ability to tolerate environmental factors such as humidity, cold/heat, dust and noise. Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals Ability to work a flexible schedule, including weekends and holidays Powered by JazzHR

Join Our Team as a Housekeeper at Hampton Inn Viera! Where Clean Spaces Meet Friendly Faces Wage & Benefits You’ll Love: We believe in rewarding hard work with great perks: Competitive Pay Medical, Dental & Vision Insurance 401(K) with Company Match Paid Time Off – Rest and recharge! Generous Hilton Travel Discounts – Stay with us around the world! What You'll Be Doing: As a valued member of our housekeeping team, you’ll play a key role in creating a warm, welcoming, and spotless environment for our guests. Your attention to detail helps make every stay unforgettable. Your Daily Responsibilities Will Include: Making beds with fresh linens and fluffing pillows to perfection Dusting, vacuuming, and keeping guest rooms spotless and inviting Cleaning bathrooms and refreshing amenities Restocking towels, toiletries, and guest supplies Reporting any maintenance needs or lost & found items Completing a checklist and walking through with a manager to ensure quality Going the extra mile to ensure guest comfort and satisfaction What We're Looking For: A friendly, dependable team player with a can-do attitude Strong attention to detail and pride in a job well done Ability to perform physical tasks and follow a daily schedule Great communication skills and a helpful spirit High school diploma or equivalent preferred, but not required Previous housekeeping experience is a plus – but we’re happy to train! Work Environment: 95% Indoors – protected from the elements 5% Outdoors – occasional property walks and inspections Ready to Make a Difference One Room at a Time? Come be part of something special. Join our Hilton family where your work is valued and your future is supported. Powered by JazzHR

Hotel Assistant General Manager  Introduction Welcome to Thind Management , a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties . With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a highly motivated and experienced Assistant General Manager in a full-service or limited-service hotel who plays a vital role in supporting the overall management and operations of the property. Working closely with the General Manager, the AGM is responsible for assisting in the day-to-day hotel & restaurant operations, ensuring exceptional guest experiences, maximizing revenue and profitability, and maintaining high-quality standards across all departments. The AGM serves as a leader, collaborator, and problem-solver, contributing to the success of the hotel and the achievement of organizational goals. Core Job Responsibilities & Duties ­­­­­­­ Oversee and m anage all hotel & restaurant operations, including but not limited to front desk, housekeeping, maintenance, sales, and food & beverage (restaurant & banquets) Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service Assist the GM in overseeing the coordinating all operational departments, including front office, housekeeping, food and beverage, sales and marketing, events, and maintenance Ensure compliance with brand standards, policies, and procedures to maintain a high level of service quality and operational efficiency Collaborate with department heads to develop and implement strategies for enhancing operational performance, guest satisfaction, and employee productivity Foster a guest-centric culture, ensuring that exceptional service is consistently delivered throughout the guest journey Respond promptly and effectively to guest inquiries, concerns, and complaints, taking necessary actions to resolve issues and exceed guest expectations Monitor guest feedback and online reviews, identifying areas for improvement and implementing appropriate measures to enhance the guest experience Assist in the development and execution of revenue strategies, pricing decisions, and sales and marketing initiatives to optimize revenue and achieve financial targets Monitor financial performance, including revenue, expenses, and budgets, and take proactive measures to control costs and increase profitability Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings Support the GM in leading, motivating, and developing a high-performance team Foster a positive work environment that promotes teamwork, collaboration, and employee engagement Assist in recruitment, selections, training, and performance management processes to ensure a skilled and knowledgeable workforce Conduct regular performance evaluations, provide feedback, and identify opportunities for training and development Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience Oversee risk management and emergency response procedures, ensuring the safety and security of guests and employees Assist GM or hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc. Handling complaints and oversee the service recovery procedures Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services Coordination with the head-of-departments for the execution of all activities and functions Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations Implement and maintain effective open-door communication system across all departments Create and maintain the company culture while educating team members about company motto and values Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements – understand the government regulations and ensure hotel is at par with all rules and regulations Carry out verbal & written policy changes and instructions Ensure all decisions are made in the best interest of the hotel and management Ensure compliance with all local, state, and federal regulations Perform any other duties as assigned by Executive team & Ownership Qualification Standards & Company Requirements Bachelor’s degree in Hospitality Management or a related field (preferred) or equivalent work experience At least 5-years of experience in the hospitality industry Proven experience in hotel operations Excellent communication and interpersonal skills, both written and verbal Strong leadership abilities with the capacity to inspire and motivate a diverse team Strong analytical and problem-solving skills with a solution-oriented mindset Proficient in hotel management systems, property management systems, and relevant software Proficient in Microsoft Office and hotel & restaurant software(s) Must have a flexible work schedule *Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors* Powered by JazzHR

Hotel Maintenance Technician   Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.   Job Summary We are seeking a motivated hotel maintenance technician with a positive attitude and willingness to learn. One who is responsible for performing a variety of maintenance and repair tasks to ensure the proper functioning and appearance of the hotel’s physical facilities. Responsible for handling both routine maintenance and respond to urgent repair requests in a timely manner. The maintenance technician plays a crucial role in maintaining a safe, comfortable, and well-maintained environment for guests and employees while following company and brand standards.   Core Job Responsibilities & Duties ­­­­­­­ Greets guests immediately with friendly/sincere acknowledgement throughout the hotel Understand and follow company and brand standards Ability to follow instructions given by supervisors Perform preventative maintenance tasks such as inspecting, lubricating, and cleaning equipment and systems on a regular basis, including but not limited to HVAC systems, plumbing fixtures, lighting, and electrical systems Respond to maintenance requests from various hotel departments and promptly address issues such as broken fixtures, leaks, faulty electrical equipment, and other repair needs Diagnose problems, determine appropriate solutions, and carry out repairs efficiently Ensure that guest rooms and public areas are maintained to the highest standards of cleanliness and functionality Repair furniture, fixtures, and appliances along with performing painting, carpentry, and other maintenance tasks needed in guest rooms Adhere to all safety protocols, including proper handling of hazardous materials and compliance with relevant safety regulations Inspect and maintain fire safety equipment, emergency lighting and other safety systems Maintain an inventory of maintenance supplies, tools, and equipment Report any shortages or damaged equipment and ensure proper storage and organization of supplies Document all maintenance activities, including work orders, repairs performed, and materials used on hotel communication system Maintain accurate records of maintenance schedules and inspections Collaborate with other hotel departments, such as housekeeping, front desk, to coordinate maintenance activities and minimize disruptions to guests Communicate effectively with supervisors, coworkers, and outside contractors as needed Ensure that all cleaning equipment & supplies are used and stored properly   Qualification Standards & Company Requirements Ability to work efficiently and independently in a fast-paced environment Ability to tolerate environmental factors such as humidity, cold/heat, dust, and noise Ability to prioritize and multitask effectively in a fast-paced environment Strong communication and interpersonal skills required Basic knowledge of safety regulations and building codes preferred Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals Basic knowledge of building systems, including mechanical, electrical, plumbing, and HVAC required Strong problem-solving skills and ability to troubleshoot and repair various systems and equipment Ability to work a flexible schedule, including weekends and holidays Previous experience in hotel maintenance or a similar role preferred High school diploma or equivalent; technical training or certification in maintenance or a related field is preferred   *Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*       Powered by JazzHR

The Room Inspector plays a key role in ensuring that guest rooms and public areas consistently meet brand standards of cleanliness, appearance, and overall guest readiness. This individual conducts detailed inspections, supports housekeeping staff, and ensures that guests have a positive and comfortable stay at hotel. Inspect guest rooms and public areas for cleanliness, presentation, and compliance with Hilton brand standards. Report and follow up on deficiencies such as maintenance issues, linens, amenities, or housekeeping standards. Support, coach, and provide feedback to Room Attendants to ensure quality and efficiency. Communicate daily room assignments and updates to the Housekeeping Manager. Verify proper stocking of housekeeping carts and supply closets. Assist in training new housekeeping staff on inspection standards and cleaning procedures. Coordinate with Maintenance and Front Desk for timely room status updates. Uphold safety standards and ensure compliance with health and sanitation regulations Handle guest service requests professionally and promptly when encountered during inspections. Perform other related duties as assigned by management. Perform any other job related duties as assigned. Ability to work in a fast-pace, high-energy and demanding work environment. Strong attention to detail Ability to establish and maintain effective working relationships with associates and guests. Able to understand and follow all safety related procedures while performing all tasks. Regular attendance in conformance with the standards is essential to the successful performance of this position. Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. While performing the duties of this position, the job regularly requires standing and walking for an entire shift and perform repetitive motions, bending, stretching, reaching, stooping and pushing up to 20-30 pounds.

About the Housekeeper position We are seeking a dedicated housekeeper to join our company. You will be required to maintain the assigned areas in a tidy manner. You will be required to do various cleaning activities such as mopping, dusting, sweeping, etc. Housekeeper responsibilities are: Bringing out cleaning activities such as sweeping, mopping, dusting, etc. Making sure that all the work areas assigned are clean and well kept Informing supervisor if there's ay damages Ensuring that inventory is well stocked Showing a high level of professionalism Familiar with the health and safety practices Housekeeper requirements are: Experience as a Housekeeper Good interpersonal skills Friendly nature Efficient and quick with work High school diploma or certificate in housekeeping

QUALIFICATIONS • Food/Beverage Service Worker Permit, where applicable. • Requires high school reasoning level. • Requires 8th grade math level. • Requires high school language level. • Requires basic computer literacy. • One year banquet attendant/server experience. • Read, write and speak English fluently. • Valid driver's license, where applicable. • Meet minimum age requirement of jurisdiction. • Ability to communicate effectively with the public and other employees. • No employee will pose a direct threat to the health/safety of self or others. PERFORMANCE STANDARDS • CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner. • WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints. • PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job. • SAFETY AND SECURITY: Follow the hotel's recommended safety, security and emergency procedures; follows hotel procedures for key control, lifting heavy objects and/or using chemicals; reports potential security risks and hazardous conditions to management. • FOOD/BEVERAGE PRESENTATION: Prepare and arrange food or drinks that are attractive and appetizing to the guests; receives few complaints about the food served; inspect food being served; meet service standards. • STOCKING: Stock according to service standards; inspect to ensure stock is adequate before beginning functions; know what items are not available to guests; re-stock the self-service areas as food and beverages are consumed to prevent shortages; replace and rotate stock correctly; keep table condiments stocked during service functions. • SET-UP AND BUSSING: Set up tables according to function specifications; bus tables and service areas in timely fashion; meet standards for cleaning tables, meeting rooms and other food service areas. • MONEY HANDLING/CASH CONTROL: Follow hotel audit standards for cash handling procedures; keep accurate amounts in cash drawer/apron; report tips accurately; give proper change; accurately post charges; accurately calculate check totals; correct over-rings; meet hotel standards for lost checks; advise management of shortages. PERFORMANCE STANDARDS (continued) • SUPERVISION: Maintain staff that meet customer service standards; train staff to provide service that meet quality standards that affect guest satisfaction; give both positive and negative feedback that is timely and objective; keep accurate documentation of performance.

We are seeking a skilled Hotel Maintenance Engineer to ensure our hotel facilities remain in excellent working condition. Working a minimum of 2-3 days a week. The responsibilities include troubleshooting and repairing electrical and plumbing systems, ensuring regular preventive maintenance, and responding to guest's maintenance requests promptly. The ideal candidate should be knowledgeable in different aspects of maintenance, have good manual dexterity, and demonstrate strong problem-solving abilities. Ultimately, the role of the Hotel Maintenance Engineer is to maintain the hotel's functionality and guests' comfort. Responsibilities Perform routine preventive maintenance to ensure safety and longevity of hotel equipment and tools. Respond promptly and professionally to guest's maintenance requests. Troubleshoot electrical, plumbing, and HVAC system issues. Perform Dry Wall repair and painting to perfection. Ability to perform Handyman tasks with professionalism . Stay organized and make repairs in a timely fashion Document and maintain records of inspections, maintenance activities, and repairs. Collaborate with cleaning staff to ensure all rooms are in perfect condition for guests. Adhere to health and safety policies and quality standards. I nspect hotel regularly to identify and resolve issues before guests point them out. Maintain indoor saltwater pool-taking accurate readings Qualifications Proven work experience as a Hotel Maintenance Engineer or similar role. Knowledge of general maintenance processes and methods. Working knowledge of tools, common appliances, and devices. Manual dexterity and problem-solving skills. Good physical condition and strength with the ability to work in awkward spaces. Diploma from a trade school or relevant certification will be a plus. CPO certification will be a plus Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Housekeeper position We are seeking a dedicated housekeeper to join our company.  You will be required to maintain the assigned areas in a tidy manner. You will be required to do various cleaning activities such as mopping, dusting, sweeping, etc.  Clean rooms as assigned using the Hotel's standards in which includes, among other things, making beds, cleaning bathrooms, dusting and sweeping and mopping•Change linens, towels, and services for guests, as needed•Carry out deep cleaning tasks, as necessary. Housekeeper responsibilities are: Bringing out cleaning activities such as sweeping, mopping, dusting, etc. Make sure that all the work areas assigned are clean and well kept Informing supervisor if there are ay damages Ensuring that inventory is well stocked Showing a high level of professionalism Familiar with the health and safety practices   Housekeeper requirements are: Experience as a Housekeeper Good interpersonal skills Friendly nature Efficient and quick with work High school diploma or certificate in housekeeping

Job Title: Room Inspector Location:  Hampton Inn - Biloxi / Ocean Springs, MS Department: Housekeeping Reports To: Housekeeping Manager Position Summary The Room Inspector plays a vital role in ensuring that guest rooms and public areas consistently meet Hilton brand standards for cleanliness, appearance, and overall guest readiness. This individual conducts thorough inspections, supports and coaches housekeeping staff, and helps deliver an exceptional guest experience. Key Responsibilities Inspect guest rooms and public areas to ensure cleanliness, presentation, and compliance with Hilton brand standards. Report and follow up on any deficiencies, including maintenance issues, linens, amenities, or housekeeping standards. Provide support, coaching, and feedback to Room Attendants to enhance quality, efficiency, and consistency. Communicate daily room assignments and updates to the Housekeeping Manager. Verify proper stocking of housekeeping carts and supply closets. Assist with training new housekeeping staff on inspection standards and cleaning procedures. Coordinate with Maintenance and Front Desk to ensure timely updates on room status. Uphold all health, safety, and sanitation standards in compliance with regulatory requirements. Respond professionally and promptly to guest service requests encountered during inspections. Perform additional duties as assigned by management to support housekeeping operations. Qualifications Previous experience in housekeeping or hospitality preferred. Strong attention to detail and commitment to quality standards. Ability to thrive in a fast-paced, high-energy work environment. Excellent communication and teamwork skills. Ability to establish and maintain positive working relationships with associates and guests. Flexibility to work varied shifts, including weekdays, evenings, weekends, and holidays. Physical Requirements Regular standing and walking throughout the entire shift. Ability to perform repetitive motions, bending, stretching, reaching, stooping, and pushing up to 20–30 pounds. Must comply with all safety-related procedures while performing duties. Appearance & Attendance Standards Maintain high standards of personal grooming and professional appearance, including wearing the proper uniform and nametag. Regular attendance and punctuality in conformance with hotel policies are essential to success in this role. Benefits Competitive pay Health, dental, and vision benefits Paid time off and holidays Employee hotel discounts