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• Champions and supports Risk Management, Quality Management, Performance Improvement, and Patient & Family Experience with other staff and through engagement on various committees.

• Identifies, investigates and analyzes actual or potential safety events to determine trends or patterns, litigation potential and appropriate actions to prevent future occurrences.

• Embodies compassion and empathy when working with staff, patients, and visitors, especially while investigating or assisting with mitigation of events.

• Participates in systematic event analyses and patient care conferences between multidisciplinary care teams to facilitate communication in a safe environment and identify areas of opportunity.

• Ensures reports on incidents and events are submitted, tracked, investigated, and completed as required by state and federal statutes and regulatory rules and regulations.

• Develops strategies and timelines for managing patient safety and performance improvement initiatives including identifying stakeholders/resources, developing and implementing protocols and tracking outcomes for effectiveness.

• Takes a lead role in organizing monthly High Reliability Committee meeting agendas, including analyzing event data for presentation to the committee.

• Identifies and provides education on risk management, risk prevention and patient safety initiatives.

• Collaborates with Patient & Family Experience staff to investigate clinical complaints and provide timely feedback to patients, family, and staff.

• Participates in on-call Risk Management coverage.

• Maintains confidentiality of all information pertaining to Risk Management within the hospital.

• Performs all other related duties as assigned.

Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center—are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values