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Location Manager Natural Healthcare Clinic
$52,000 - $65,000 / year
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Overview
Job Description
- 401(k)
- Bonus based on performance
- Paid time off
- Wellness resources
- Manage all staff schedules and workloads. Ensure doctors check in and out with you. Ensure that they complete all administrative work. Ensure your Front Desk staff are trained on all aspects of their work including marketing promos and changes to the normal. Provide information on payroll two times a month as requested via email, for the 15th and the last day of the month to HR director
- Provide excellent customer service that minimizes loss of revenue due to refunds, leads lost, leads not called back, sloppy notes, not collecting at the front, inappropriate PI structure, sloppy billing that leads to denials, past due A/R
- Perform back office and administrative management duties inclusive of audits and daily reporting
- Manage the cash handling of petty cash in the office, deposits and End of Day Reports. Make bank deposits twice weekly on Tuesdays and Fridays.
- Purchase supplies for the office. Office supplies should be tracked through the Office Supply list on Drive. All supplies desired to be ordered over $250 need prior approval from your supervisor.
- Perform Pre-Shift meetings where you update all team members on upcoming activities of the day and initiate motivation for the entire office
- Attend required meetings to keep updated on important changes with patients and to inform of operational changes
- Perform all HR duties related to your staff. This includes hiring, onboarding, training, performance reviews, documentation, reprimands, commendations, and firing if required.
- Provide training to staff consistently to keep them up to date on all changes and new procedures
- Maximize support staff’s time in office (cross-training)
- Lead pre-shift daily to inspire and train your team to success
- Continue to improve office morale, energy and sense of mission
- KPI management: 1:1, set rate and cancellation rate. Stats reporting and management. Time off request management that limits operational interference. Schedule management, time blocking to align with Doctor and Clinic goals. Driving the schedule as a priority.
- Limit Liability: Hire/Fire legally, bill legally, do not discriminate, diffuse complaints, train, manage safety and cleanliness, abide by HIPPA, make recommendations for continued improvement to liability, abide by office handbook and help develop better procedures
- Manage and Improve Daily Operations: This frees the business developer/owner to focus on working "on" the business, rather than "in" it. All daily operations of the clinic are the Location Manager's responsibility, whether or not they are physically at the office.
- Lead and develop your staff: Designate time in yours and their schedules to set regularly scheduled management meetings. These meetings are intended to identify problems and implement solutions. These meetings should also be focused on the growth and development of your team.
- Create an exceptional patient experience. We want every patient to feel that they were served well and exceeded their expectations.
- Maintain at least $100,000+ in annual revenue per employee.
- Stabilize revenue growth that doesn’t fluctuate down more than 15% in any given month.
- Manage an office supply cost of
- Limit 90+ day Accounts Receivable to include Personal Injury (PI) and Major Medical claims to 5% of total charges per category
- 100% of all new patients are communicated with and confirmed. Zero new patients fall through the cracks.
- Ensure that all new patients have an ROF or are determined as “Disqualified” to keep 1:1 ratio tight.
- Execute internal marketing events/offer monthly
- Financial Plans (Daily, by you)
- Weekly Manager Meetings & Reporting (Weekly, by you, input on Friday)
- Master List Management (Weekly)
- New Patient by Source (Monthly, accomplished mainly by doctors)
- Declines List (Daily)
- Incomplete Notes / Charges (Weekly)
- Insurance Denials (Weekly, accomplished mainly by doctors)
- Petty Cash audits (Daily)
- Inventory Audits (Weekly)
- Live Lead Flow Sheet (Daily)
- Aged Patient Receivables (Monthly, accomplished mainly by doctors)
- Aged Payor Receivables (Monthly, accomplished mainly by doctors)
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