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Overview
Schedule
Full-time
Education
Nursing (RN, LPN)
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Job Title: Healthcare Benefits & Care NavigatorLocation: Catholic Diocese of Austin, TXJob Type: Full-timeReports to: Vice President of Care ManagementJoin a Mission Bigger Than HealthcareMeta Care is seeking a compassionate, relationship-driven individual to serve as a trusted advocate and guide for health plan members of the Catholic Diocese of Austin.This is more than a traditional healthcare role. We are looking for someone who is passionate about helping people navigate healthcare, understand their benefits, access needed resources, and improve their overall well-being.At Meta Care, we believe in delivering the right care, in the right place, at the right time. Through meaningful relationships and proactive support, our team helps members feel cared for, supported, and never alone in navigating healthcare challenges.This role is ideal for someone with experience in a busy healthcare environment who enjoys helping others, solving problems, and building trusted relationships.About the RoleAs a Healthcare Benefits & Care Navigator, you will serve as a consistent point of contact for members by helping them:
Understand and utilize healthcare benefits
Navigate provider networks and healthcare systems
Coordinate appointments and services
Access wellness and community resources
Receive support during health challenges and transitions of care
This is a relationship-centered role focused on advocacy, guidance, and support.You will not do this alone. Meta Care provides a dedicated support team including pharmacists, nutritionists, social workers, and leadership who work collaboratively to support member needs.ResponsibilitiesMember Support & Relationship Building
Build trusted relationships through outreach and ongoing communication
Serve as a primary point of contact for members
Provide guidance and support regarding healthcare and benefits questions
Educate members on wellness resources and preventive care opportunities
Identify barriers and connect members to available services and support
Care Coordination & Navigation
Assist members with scheduling medical and specialist appointments
Help members navigate provider networks and healthcare systems
Coordinate third-party services and resources when appropriate
Connect members with transportation, home support, and community resources
Advocacy & Follow-Up Support
Provide support following hospitalizations or significant health events
Help members access wellness tools and programs
Advocate for members as they work through healthcare challenges
Collaboration & Program Support
Work closely with Meta Care's interdisciplinary support team
Participate in team and client meetings
Support outreach and member engagement efforts
Maintain timely documentation and confidentiality
Who We're Looking ForWe welcome candidates from many healthcare backgrounds including:
Medical offices
Care coordination
Patient advocacy
Provider offices
Referral coordination
Insurance verification
Prior authorizations
Population health
Benefits navigation
Practice management
Clinical backgrounds including Medical Assistant, CNA, LPN, RN, or related experience are welcomed but not required.Ideal candidates possess:
Strong interpersonal and communication skills
Compassionate and service-oriented mindset
Ability to manage multiple priorities
Strong organizational skills and follow-through
Comfort working independently and collaboratively
Basic Microsoft Office proficiency
Compensation & BenefitsCompetitive compensation based on experience and qualifications.Full-time employees are eligible for:
Medical, dental, and vision insurance
Meta Care contribution of 90% toward individual medical premiums
Retirement plan
Seven paid holidays
Vacation and sick leave
AvailabilityPosition available immediately.If you are passionate about helping others and want to be part of a mission-driven organization focused on relationships and meaningful impact, we encourage you to apply.Please send resume and cover letter to:[email protected]Meta Care is proud to be an Equal Opportunity Employer and welcomes all qualified applicants.
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