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Client Service Consultant - Cigna Healthcare - Hybrid
CignaNew York, NY
Role Summary Please note: This hybrid role will require the incumbent candidate to come into a local Cigna office 2-3 days per week. The incumbent candidate can be based out of the following offices: New York City Morristown, NJ The Sales Client Service Consultant role is a key member of the Client and Growth Services organization, providing advanced professional input to complex Client Services geographically assigned local market book of business and projects for a designated region, while working collaboratively across the segment and matrix lines. This role manages a complex book of business and is accountable to proactively manage, respond and address complex inquiries through strategic service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth. The Client Service Consultant is also responsible to support and provide direction to more junior professionals utilizing in-depth professional knowledge and acumen to develop processes and procedures and monitor trends within Client Account Services. The ideal candidate will have demonstrated experience and ability to manage a complex book engaging proactively with the client/broker, solving unique service issues and inquiries, ensure potential problems are averted, work autonomously and collaboratively, only requiring "expert" level technical support from others and both inform as well as effectively communicate internally and externally. Responsibilities: Manage a complex book of business, provide direction and support to junior professionals and monitor trends while developing and executing service delivery plans. Engage externally with clients and brokers to educate and inform on service capabilities, products and market level strategies. Provide the day-to-day service and build long-term relationships with clients and brokers. Attend geographically assigned local market client/broker meetings. Accountable to keep account team and service leadership team well informed of account status and potential opportunities for expanded business. Develop and execute service improvement and recovery plans including proactive actions, collaborate with matrix partners, account teams to ensure we meet/exceed client expectations for assigned book. Perform root cause analysis and use data and insights to mitigate reoccurrence of issues. Accountable to exercise judgment in the evaluation, selection and adaptation of both standard and complex service techniques and procedures. Coordinate the development and delivery of monthly, quarterly and annual reporting of book of business to ensure attainment of segment level results and service improvement plans. Serve as primary subject matter expert and in support of team training: enhance, maintain and facilitate the standard operating procedures related to service delivery. Utilize problem- solving skills to identify root cause and provide support for region across the segment and leadership on all issues and initiatives. Lead and/or participate in projects. Collaborate and Partner with Tech Coaches, Trainers, Auditors & Compliance, leadership to ensure awareness of issues, elements/changes are infused in day-to-day processes and best practices are adopted. Facilitate and leads discussions. Influence service partners to drive consistency and best practices with the local market and across markets and segments. Demonstrate the ability to be proactive, anticipate needs with strong organizational and communication skills. Qualifications: Bachelor/Associate's degree in a related field preferred or at least 3+ years of related experience. Previous extensive Sales Operations Services, procedures, compliance experience strongly preferred. Previous experience working on a service support team, project team or as a business resource support for projects and initiatives preferred . Exceptional knowledge and Technical understanding of insurance industry, broker experience, HMO, PPO, POS, funding, Compliance, contract and underwriting/rating knowledge and systems experience specifically using Excel and SFDC. Prior experience working with matrix partners, coaching others and with external customers is preferred. Strong communications and interpersonal skills (written, oral and professional presence). Ability to attend client/broker events locally with potential to travel. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 55,300 - 92,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Posted 1 week ago
Treasury Management Sales Consultant - Healthcare
US BankSeattle, WA
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Contacts prospective customers in order to provide consultative advice on current cash flow practices in order to develop treasury management business. Manages relationships with existing customers to ensure proper servicing of accounts and to expand existing business. Prepares sales presentations, explains services offered, and recommends solutions which would benefit clients. Identifies opportunities to sell other U.S. Bancorp products and services to meet customer needs. Assists management in developing a market strategy and in setting sales objectives. Responsible for meeting or exceeding all assigned sales and revenue retention goals. Assists in the design and oversees the proper installation of treasury management services. Assists management in the development of new services or the modification of existing services. The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. Basic Qualifications Bachelor's degree, or equivalent work experience 10 or more years of related experience Preferred Skills/Experience Extensive knowledge of treasury management products Thorough knowledge of the organization and its products, services and operations Strong sales and new business development skills Excellent customer service/relations skills Excellent presentation, verbal and written communication skills If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 - $149,200.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.
Posted 30+ days ago
Healthcare Consultant, Life Sciences - Indianapolis Health (Remote)
MillimanIndianapolis, IN
Overview Milliman's Indianapolis Health Practice is seeking a dynamic and experienced Healthcare Consultant, Life Sciences to lead client projects, develop innovative strategies, and foster strong relationships with pharmaceutical manufacturers. This role will focus on leading projects focused on the pricing, reimbursement, and coverage of innovative biopharmaceuticals. You will provide support to Life Sciences clients by analyzing business challenges, leveraging insights, identifying implications, and assembling strategic recommendations. The ideal candidate will thrive in ambiguous situations, enjoy shaping strategies and tactics, employ a client-centric mindset, and is comfortable both guiding junior staff and taking on execution tasks. Responsibilities In this role, you will: Serve as a key point of contact for clients, building and maintaining strong, trust-based relationships on a retainer and project basis Leverage problem solving skills and frameworks to develop solutions to client business problems Lead the development and execution of access strategies and resources tailored to client needs Synthesize findings, develop recommendations, and communicate results to clients and internal teams in a compelling and methodical way Cultivate market access insights by partnering with consulting actuaries and data analysts to assemble stories grounded in data-driven conclusions Spearhead primary and secondary research activities to facilitate strategic synthesis and client decision making Create consulting deliverables, delivered in PowerPoint format Coach, lead and mentor healthcare associates and account executives Contribute to business development initiatives by growing existing client relationships and cultivating new opportunities with Life Sciences manufacturers Qualifications Experience leading projects and client relationships in a consulting environment Understanding of best practices and ability to execute PowerPoint-based deliverables Proficiency in facilitating consulting project updates, status calls, and read-out presentations Outstanding communication and interpersonal skills, with the ability to influence stakeholders at all levels Proven track record of managing complex projects and building lasting client relationships Required Bachelor's degree in healthcare, business, life sciences, or a related field Minimum 5 years of experience in consulting Preferred Experience in healthcare consulting Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future. The Team The Life Sciences consulting team is a group of 60+ individuals in the Indianapolis Health practice from varying backgrounds including actuaries, data analysts, pharmacists, and graphic designers. This group works primarily with pharmaceutical manufacturers by combining healthcare and payer knowledge, available data, analytic rigor, and industry experience to produce strategic and tactical insights for their clients. Location This role is based out of the Milliman office in Indianapolis, IN but candidates hired into this role may work remotely anywhere in the US. The expected application deadline for this job is November 14, 2025. Compensation The overall salary range for this role is $93,700 - $185,400. For candidates residing in: Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $103,070 - $169,950. New York City, Newark, San Jose, or San Francisco the salary range is $112,440 - $185,400. All other locations the salary range is $93,700 - $154,500. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. Who We Are Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site https://www.milliman.com/en/social-impact to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability. Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance. Benefits We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include: Medical, Dental and Vision- Coverage for employees, dependents, and domestic partners Employee Assistance Program (EAP)- Confidential support for personal and work-related challenges 401(k) Plan- Includes a company matching program and profit-sharing contributions Discretionary Bonus Program- Recognizing employee contributions Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis. Holidays- A minimum of 10 observed holidays per year Family Building Benefits including Adoption and fertility assistance Paid Parental Leave- Up to 12 weeks of paid leave for employees who meet eligibility criteria Life Insurance & AD&D - 100% of premiums covered by Milliman Short-Term and Long-Term Disability- Fully paid by Milliman Equal Opportunity All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. #LI-KM1 #LI-REMOTE
Posted 2 weeks ago
Southeast Regional Sector Leader, Healthcare
DLR GroupCharlotte, NC
DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you're in the right place. We have an opening for a Sector Leader to support the growth of our Healthcare sector at DLR Group. This role could be based in the following cities: Charlotte, NC Durham, NC Orlando, FL Nashville, TN Overland Park, KS About Healthcare at DLR Group At the center of DLR Group's Healthcare practice is an individual - be it a patient, care giver, instructor, or student. Our design extends beyond the building to consider the emotional, mental, and social well-being of its inhabitants. DLR Group designers are conscious that there are practical and aesthetic issues that must be mediated in healthcare facility planning and design. We leverage our experience and knowledge to deliver evidence-based solutions that support the unique needs of our clients, all the while rooting our practice in one core idea: empathy. Position Summary: As a Sector Leader at DLR Group, you will be responsible for advancing our dynamic, growing Healthcare Sector in the Southeast. As part of our integrated design teams, you create buildings that elevate the human experience through design. You will work closely with the Global Healthcare Leader and collaborate with other Sector-based staff to lead the pursuit, award, and execution of work. If you are a collaborative thought leader with a strategic mindset this might be the position for you. DLR Group is 100% employee owned and as such you'll enjoy the opportunity to have ownership in the Firm. We rely on all our employee-owners to apply their financial acumen to grow the Firm profitably. What you will do: Work closely with Business Development staff to nurture client relationships, develop new business, and secure new clients. Review of projects with managers to ensure quality, efficient and profitable project performance and implementation. Establish annual business goals, strategies, and tactics in collaboration with the Global Sector Leader and Regional Leader. Provide thought leadership within the firm, with clients, and the Healthcare industry. Attend industry events, business development events, interviews, and client meetings as required. Identify, review, interview, and select potential candidates for sector-specific personnel. Lead/participate in career plan reviews for sector-specific and business development staff. Provide strategic direction to Healthcare staff. Achieve annual profit and growth goals. Required Qualifications: Bachelor's Degree in Architecture, Interior Architecture, Engineering, Interior Design or equivalent. Professional Licensure 15+ years' experience leading the pursuit and design of healthcare projects. Ability to work both independently and effectively in a cross-disciplinary team atmosphere and across multiple offices. Excellent written and oral communication skills required. Strong client, project management, and time management skills. Ability to travel as projects require. Must be eligible to work in the United States without need for work visa or residency sponsorship. Preferred Qualifications: AIA, ACHA, CID, NCIDQ, or equivalent accreditation. LEED accreditation a plus. DLR Group is an integrated design firm delivering architecture, engineering, interiors, planning, and building optimization for new builds, renovations, and adaptive reuse projects. We are 100% employee-owned: every employee is literally invested in our clients' success. At the core of our firm are interdisciplinary teams engaged in every step of project lifecycles. Our teams champion true collaboration, open information sharing, shared risk and reward, value-based decision making, and proficient use of technology to deliver exceptional design. We are pursuing the goals of the 2030 Challenge, the ME2040, and the SE2050, and are an initial signatory of the China Accord and the AIA 2030 Commitment. Through our values - commitment, creativity, environmental stewardship, fun, integrity, ownership, sharing, teamwork - we elevate the human experience through design, together. DLR Group follows a four-day in-office work model, with employees having the flexibility to work somewhere other than the office on Fridays. We are proud to be an Equal Opportunity/Affirmative Action/M/F/Veteran/Disabled employer.
Posted 30+ days ago
National Healthcare Advisory Services Practice Leader
EisnerAmperMinneapolis, MN
Job Description At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals. We are seeking a Partner to lead the strategic growth, innovation, and client delivery of our national healthcare advisory platform. The ideal candidate will bring deep healthcare industry expertise, a proven ability to scale advisory practices, and a client-first mindset focused on driving measurable value and long-term relationships. What it Means to Work for EisnerAmper: You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry You will have the flexibility to manage your days in support of our commitment to work/life balance You will join a culture that has received multiple top "Places to Work" awards We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions We understand that embracing our differences is what unites us as a team and strengthens our foundation Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work What Work You Will be Responsible For: Provide overall leadership and strategic direction for EisnerAmper's national Healthcare Advisory Services practice, driving the development and execution of advisory solutions focused on performance improvement, regulatory compliance, digital health, revenue cycle and enterprise transformation for healthcare organizations ensuring high-quality delivery that meets the evolving operational and strategic needs Serve as a trusted advisor to a diverse portfolio of healthcare clients-including hospitals, academic medical centers, physician groups, health systems, investors, private equity, and venture-backed entities-by building and sustaining long-term relationships through exceptional service, innovation, and deep industry insight While Provider is the main industry Sub-Sector, familiarity with Payor, Life Sciences and Health Tech is valued Lead and grow a high-performing multidisciplinary team of professionals serving healthcare clients across the U.S. Advance practice growth through strategic planning, business development, and expansion of service offerings in emerging areas Collaborate with cross-functional teams across EisnerAmper to deliver integrated solutions and maximize client value. Teaming with our Restructuring team in the marketplace and in delivery is a high priority Represent the firm in external forums including speaking engagements, publications, and thought leadership within the healthcare industry Monitor regulatory and market trends and adapt the practice's offerings to meet changing client needs. Basic Qualifications: Bachelor's degree in Accounting, Finance, Health Administration, or related field Minimum of 15 years of experience in healthcare advisory, consulting, or healthcare financial services Demonstrated experience leading complex engagements and advisory teams within a professional services environment Proven record of managing P&L, client delivery, and practice development at the partner level Preferred/Desired Qualifications: Master's degree in Business Administration, Health Administration, or related advanced degree Certifications such as Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA), Project Management Professional (PMP) Deep understanding of healthcare regulatory frameworks, reimbursement models, and industry transformation trends EisnerAmper is proud to be a merit-based employer. We do not discriminate on the basis of veteran or disability status or any protected characteristics under federal, state, or local law. About our Healthcare Sector Services Group: The Health Care Consulting Group provides tailored services to a wide range of clients: hospitals and health systems, academic medical centers, physician and ancillary services practices, entrepreneurs and PE Firms, managed care entities and government agencies. EisnerAmper assists our health care clients in creating and maintaining a value-based network, implementing positive operational improvements and building sustainable plans to meet strategic, financial and growth goals. About EisnerAmper: EisnerAmper is one of the largest accounting, tax, and business advisory firms, with approximately 450 partners and 4,500 employees across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow. Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients. Should you need any accommodations to complete this application please email: talentacquisition@eisneramper.com #LI-Remote For NYC and California, the expected salary range for this position is between $500,000.00 and $700,000.00. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Preferred Location: New York
Posted 30+ days ago
G
Commercial Account Executive - Financial Services & Healthcare
Gong.io Inc.Salt Lake City, UT
Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io. As a Commercial Account Executive specific for the Emerging Markets vertical, you'll play a key role in expanding our business accounts and acquiring new customers within the financial services, healthcare, consulting, manufacturing, and energy industries. You will own and manage the sales cycle to ensure Gong's growth within the commercial market. Once fully ramped you'll have knowledge of our technology and solid business-to-business sales skills. As a part of Gong's sales team, you will become a master of discovery & a strategic business partner for prospective customers. You will play a huge role in our company growth journey, while navigating your own individual growth journey as well. Are you looking for the opportunity to make big waves & to perfect your craft of sales? We can't wait to meet you! RESPONSIBILITIES Manage prospects from lead to close Provide an exceptional customer experience Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects Cultivate lasting relationships with customers Run and implement pilot programs Maintain weekly sales forecast and achieve quota quarterly QUALIFICATIONS 6+ months of relevant closing experience in addition to outbound SDR/BDR experience preferably having sold to Financial Services, Healthcare, Consulting, Manufacturing or Energy organizations You are located in Salt Lake City and willing to come into the office 3 days a week Previous SaaS and enterprise software experience, with clear examples of consistently closing deals at $20-$100K+ Previous outbound prospecting experience into greenfield territory Demonstrated success in achieving sales goals (President's Club, Rep of the Year, etc.) Comfortable selling to VP, C-Suite executives, and sales leaders while navigating through multiple decision makers in an organization Excellent verbal and written communication skills Self-motivated with an entrepreneurial spirit PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. The annual OTE for this position is $130,000 - $145,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. #LI-NB2
Posted 4 days ago
Healthcare Account Executive - Indianapolis Health
MillimanIndianapolis, IN
Overview Milliman's Indianapolis Health practice is seeking a Healthcare Account Executive. This is an entry-level position that supports multiple pharmaceutical manufacturer client teams by managing client relationships and assisting in operational processes for client accounts. You will collaborate with senior project managers, data analysts, editorial and creative staff, and quality groups to ensure that work product and production processes match the highest level of quality expectations. As part of the career development pathway, you will lead projects that support the strategies of our clients and begin to develop subject matter expertise in the U.S. healthcare industry. Responsibilities In this role, you will: Regularly engage clients to advance key initiatives and clearly articulate project status and details through written and verbal communication Collaborate with and provide feedback to creative staff during development of marketing materials Develop and track progress on detailed project plans to serve as a critical communication tool for internal and external stakeholders Ensure tactics are efficiently routed through client-specific regulatory review by managing and becoming a subject-matter expert on submission and approval processes Review internal work and external client materials for accuracy and applicability to current projects Engage internal subject-matter experts as required to facilitate content creation and development Coordinate project reviews and quality assurance procedures Manage personal workload and workflows while assigned to multiple projects Qualifications Think critically to solve problems when confronted with challenges Have attention to detail when reviewing internal and external work product to ensure it is of the highest quality Work collaboratively with a team and adhere to established processes Have a desire to work in a pragmatic, fast-paced environment Have a natural curiosity and willingness to learn when faced with an unfamiliar subject Proficiently manage time to ensure successful completion of assigned tasks by deadlines while involved with multiple projects Required Bachelor's degree in business, healthcare management, or related field Experience with Microsoft Excel and PowerPoint or other similar software Excellent organization and time management skills Strong presentation skills, including both oral and written communication Preferred 0-3 years experience in consulting, healthcare agency, pharmaceutical manufacturer, insurance, or related fields Master's degree in business, healthcare management, or related field Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future. The Team The pharmaceutical consulting team is a group of 60+ individuals in the Indianapolis Health practice from varying backgrounds including actuaries, data analysts, pharmacists, and graphic designers. This group works primarily with pharmaceutical manufacturers and consults on their relationship with insurance companies and other stakeholders of the pharmaceutical value chain. Location The person hired for this role will work in a dynamic, hybrid environment, with 2 to 3 days per week of on-site work required in our Indianapolis office on a weekly basis. Compensation The overall salary range for this role is $65,200 - $104,200. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. In addition, we offer a performance-based bonus-plan, profit sharing, and generous benefits. Who We Are Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site https://www.milliman.com/en/social-impact to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability. Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance. Benefits We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include: Medical, Dental and Vision- Coverage for employees, dependents, and domestic partners Employee Assistance Program (EAP)- Confidential support for personal and work-related challenges 401(k) Plan- Includes a company matching program and profit-sharing contributions Discretionary Bonus Program- Recognizing employee contributions Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis. Holidays- A minimum of 10 observed holidays per year Family Building Benefits including Adoption and fertility assistance Paid Parental Leave- Up to 12 weeks of paid leave for employees who meet eligibility criteria Life Insurance & AD&D - 100% of premiums covered by Milliman Short-Term and Long-Term Disability- Fully paid by Milliman Equal Opportunity All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. #LI-KM1 #LI-HYBRID
Posted 2 weeks ago
Healthcare Analyst I
Network HealthBrookfield, WI
Network Health's success is rooted in its mission to create healthy and strong Wisconsin communities. It drives the decisions we make, including the people we choose to join our growing team. Our Healthcare Analyst I will support our Enterprise Analytics team by using a variety of methods and tools to develop and document reports and processes that support ongoing activity or ad hoc requests. Interpret data, identify trends, establish/utilize benchmark data, and present information to customers in clear, concise, and useful formats, including data visualizations and interpretation of information. Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to for a hybrid work environment (reliable internet in your home is required) Hours: 1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday Check out our 2024 Annual Report video to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team. Job Responsibilities: Demonstrate commitment and behavior aligned with the philosophy, mission, values and vision of Network Health Appropriately apply all organizational, regulatory, and credentialing principles, procedures, requirements, regulations, and policies Using a variety of Query tools, e.g. SAS, SQL, Tableau, etc., develops and distributes information from integrated databases, e.g. Data Warehouse, Excel, third party purchased data, etc., validates reports to insure accuracy of reported Interpret data, identify trends, establish/utilize benchmark data, and present information to customers in clear, concise, and useful formats, including data visualizations and interpretation of information Understands and identifies data elements used in reporting packages and determines impact on management reports needing integrated data Documents process used in transforming raw data to meaningful information. This will provide the customer with a fully defined report, an analysis of the results, and the process used to create the information Other duties as assigned Job Requirements: Bachelor's Degree in a technical, business, actuarial or scientific field 1+ years of experience in a related field or relevant internship experience Working knowledge of Microsoft Excel, Word, and PowerPoint Ability to communicate with business users and other sources to accurately derive and define project requirements, specifications, and design Ability to work at both a conceptual and detail level with strong analytical, problem solving, and decision-making skills Must be able to analyze and formulate complex design alternatives and recommend appropriate solutions from both a business and technical perspective Network Health is an Equal Opportunity Employer
Posted 30+ days ago
Government Healthcare Actuarial Lead
Marsh & McLennan Companies, Inc.Phoenix, AZ
We are seeking a talented individual to join our Government Human Services Consulting team at Mercer. T Mercer's Government Human Services Consulting (GHSC) practice is dedicated to helping publicly funded health and human services clients transform their healthcare programs, impacting the lives of millions in our most vulnerable communities. We believe that each project is an opportunity to build trust between our team and our clients, and we back each project with industry leading experience and multi-disciplinary specialists. We will count on you to: Lead a team that of actuaries, actuarial and data analysts, clinicians and health policy consultants supporting multiple large, complex capitation rate-setting and other actuarial projects In conjunction with other project leaders, work with the client to define and manage the scope of the project, serve as an expert on rate structures and methodologies, and ensure consistency with federal regulations and actuarial standards Oversee the development of rate-setting assumptions that are built into actuarial models and inform client and project teams on the impact of data and assumptions, and provide on-going review and guidance throughout the rate setting process Work directly with clients on emerging and/or unique challenges facing their programs, and leverage the skills and expertise of Mercer actuaries, clinicians, and health policy consultants to design innovative and comprehensive solutions Oversee the drafting of project communications, including rate certification letters and presentations, and act as an actuarial authority that signs rate certification letters and other statements of actuarial opinion Work with project leaders to identify growth and development opportunities for experienced actuaries, junior actuaries, and actuarial students on project teams. Provide guidance, oversight and mentoring for actuarial staff as needed What you need to have: BA/BS degree 10+ years minimum health actuarial experience, with 5+ years of Medicaid actuarial experience Actuarial credentials (ASA, FSA, MAAA) Experience leading large multi-disciplinary teams and large, complex projects What makes you stand out? Medicaid actuarial experience spanning multiple states, programs, health insurers, or Federal agencies and actuarial consulting experience Ability to handle client and project management in a demanding work environment with tight deadlines Experience related to health plan analysis or capitated rate development Why join our team: We help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. The applicable base salary range for this role is $150,500 to $301,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Posted 30+ days ago
Project Manager - Construction Healthcare (Gainesville, FL)
StellarGainesville, FL
We are seeking a Project Manager to join our Gainesville, FL office. The successful candidate will oversee the completion of a current project and transition to a new project set to begin in the third quarter of 2025. Key responsibilities include ensuring project milestones are met, managing resources effectively, and coordinating with various stakeholders to achieve project goals. This individual will be responsible for directing and coordinating the activities of designated projects to ensure the goals and objectives of the project are accomplished within the prescribed time frame and budget parameters. Duties/Responsibilities: Direct and coordinate the activities of designated projects Ensure budget and schedule goals and objectives are accomplished Support the execution of projects with the highest regard for worker safety Understand construction processes and work to successfully implement project plans Exhibit excellent leadership and communication skills Manage diverse teams and stakeholders effectively Understand construction budgeting and cost control. Effectively forecast construction costs to ensure successful financial performance. Participate in proposals and pursuit efforts to acquire new projects. Support customer needs on the project Engage with subcontractors, vendors, and trade partners to successfully deliver the work Work in collaboration with project superintendent to successfully deliver high quality workmanship Other duties as assigned Required Skills/Abilities: Strong skills in leading and communicating with project teams. Excellent ability to organize and manage time to complete projects on schedule and within budget. Project Management Software Proficiency: Proficient in using project management tools such as t Primavera P6, Procore, Autodesk Construction Cloud. Ability to identify and mitigate risks effectively. Skilled in resolving conflicts promptly to maintain project momentum. Keen attention to detail for managing complex construction projects. Proactive approach to problem-solving to handle various challenges. Education/Experience: Bachelor's degree in Construction Management, Civil Engineering, or a related field. Degree in Business Management is a plus Minimum of 5 years of experience in construction project management. Proven track record of successful project delivery from inception to completion. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in project management software and tools. Certification in Project Management (e.g., PMP) is a plus. Stellar, headquartered in Jacksonville, FL, is a fully integrated firm focusing on design, construction, architecture, engineering, and mechanical services worldwide for over 30 years. Stellar combines a multitude of capabilities to create buildings and systems of exceptional long-term quality, value and efficiency. From food processing plants and healthcare facilities to refrigerated warehouses, automated production lines and beyond, we offer an integrated approach to meet all our clients' needs. Stellar is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed servicemember status, or any other status protected by law.
Posted 2 weeks ago
Market Pricing Senior Actuary - Cigna Healthcare - Hybrid
CignaAustin, TX
Market Pricing Senior Actuary - IFP This Senior Actuary role will help support Cigna's Individual and Family Plans (IFP) business. This individual will manage a team, have exposure to internal and external stakeholders, and ownership of rate development for 2-4 states. Cigna's market pricing team plays a key role in driving Cigna's IFP business strategy and helping design innovative products to help the customers we serve. Rate Development & Filings Develop quality premium rate change recommendations based on accurate analysis and sound actuarial judgment, balancing the need for membership growth, retention, and profitability. Effectively communicate pricing decisions to matrix partners and support "deep dives" that explain to business partners how/why premiums are changing year over year Responsible for completion of rate filing materials and for maintaining a strong discipline around rate filings and associated engagements with regulatory authorities, with goal of zero filing denials due to errors or actuarially unjustifiable assumptions and methodologies Responsible for rate testing and other processes that support the accurate implementation of the approved rates Responsible for rate competitive intel gathering Methodology & Actuarial Studies Effectively manage a team to meet business responsibilities while encouraging personal growth Become a subject matter expert on individual pricing methodology, tools, regulations, market specific dynamics, and any other areas of expertise (e.g. marketing, operations, product, etc.) Proactively streamline models and identify and implement process improvements on an ongoing basis to ensure accuracy and consistency across markets Execute on pricing project plan by completing actuarial studies Complete ad-hoc projects and ongoing business support Actively participate in team meetings by asking questions, sharing learnings, and providing insights. Evaluate and develop implementation strategy of new state mandates for IFP Pricing Team Develop and maintain claims trend analytics tool Qualifications Bachelor's degree in Finance, Actuarial or a related field 4+ years professional work experience Attained ASA designation preferred; working towards completion of FSA credentials Outstanding financial and actuarial technical abilities, problem-solving, analytical and critical thinking skills Excellent verbal, written communication and presentation skills, and strong interpersonal skills Strong competencies around dealing with ambiguity, organizational agility and drive for results Have the ability to work independently and in conjunction with coworkers and matrix partners of all levels. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 128,600 - 214,400 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Posted 1 week ago
Senior Healthcare Project Architect
NBBJSan Diego, CA
NBBJ is an award-winning design firm recognized as a TIME100 Most Influential Company, a Fast Company Most Innovative Architecture Firm and a two-time 2025 AIA National Honor Award recipient. These recognitions reflect our purpose-driven approach that, fueled by ideas and a culture of collaboration, creates healthy buildings, strong communities and a resilient environment. That's where you come in. With leading clients, diverse colleagues and offices in creative capitals around the globe, a career at NBBJ will inspire you to be extraordinary. You can learn more about our firm, see what it's like to work here and explore recent projects and ideas at NBBJ.com. Join us to make an impact today! The role at a glance: NBBJ is seeking a Senior Project Architect for our Healthcare Practice to be located in our San Diego office. NBBJ is looking for a project architect with demonstrated experience working on HCAI 1/OSHPD 1 projects in California and who has worked primarily with large-scale, healthcare projects involving client contact and leadership responsibilities. The Senior Project Architect performs architectural design and delivery for a wide variety of projects involving the construction of new buildings and the alteration of existing buildings and facilities. In your new role, you will: Work with clients and team members to identify objectives, develop options, and formulate creative solutions. Interpret design concepts by collaborating with project team and translate them into workable construction systems and detailing, while maintaining design intent and advocating for design excellence. Prepare appropriate documentation and deliverables from schematic design through construction administration in accordance with established firm and industry standards. Maintain appropriate records for project phases in accordance with established firm and industry standards. Lead and coordinate the work of other team members and consultants, providing direction, guidance, and mentoring as appropriate. May participate in marketing efforts, including proposal development, presentations, and client interviews. What you will need to succeed: Minimum 15 years of experience in the architectural field with successful experience in the documentation and delivery of large-scale healthcare projects HCAI 1/OSHPD 1 experience is mandatory for this role Demonstrated experience working on healthcare projects in the state of California Fluency in Revit B Arch or M Arch degree Architectural Licensure; LEED or other sustainability accreditation preferred. Proven ability to work within a highly collaborative team environment Excellent communication skills and strong attention to detail Ability to work with integrity, trust and commitment; setting an example for others Ability to travel as the project(s) requires The annual base pay range for this role is anticipated to be between $115,000 and $140,000. Actual compensation for successful candidates will be carefully determined based on a number of factors, including their skills, qualifications and experience. This role requires the individual to be based in the United States. Why choose NBBJ? We believe that all NBBJ employees should love their work. This means not only loving what you do but having pride in your workplace. We strive to be that irresistible place to work by enhancing your employee experience with customized programs and comprehensive benefits. In addition to 100% covered employee healthcare costs and 401k contributions, we offer unique professional development opportunities, volunteer opportunities and access to leading technology and resources to further help you love your work and advance your career. NBBJ has been named three times by Fast Company as one of the most innovative architecture firms. Founded in 1943, our first office opened over 75 years ago in Seattle, Washington. We now have over 10 office locations around the globe. We are a transdisciplinary, cross-practice focused firm with a deep portfolio of Civic & Cultural, Commercial, Corporate, Healthcare, Higher Education, Science and Technology, Sports, and Urban Environment projects. We also have several areas of service expertise including: Architecture, Environmental Graphic Design, Interior Design, Lighting Design, Workplace Consulting and more. In the past decade, NBBJ has received more than 300 awards from leading global, national and regional award programs across the business, real estate and design communities. We work with 5 of the top global high-tech companies, 14 of the U.S. News and World Report Top Hospitals, and 4 of the top 10 highest-ranked learning institutions. Our clients include institutional leaders such as Cambridge University, Google, Samsung, Cleveland Clinic, Tencent, and Stanford University. NBBJ is an Equal Opportunity Employer. M/F Disabled and Vet EEO/AA Employer. NBBJ does not accept unsolicited resumes or similar submissions from third party recruiters or employment agencies. Any unsolicited materials received by NBBJ from a source other than an individual candidate will be considered NBBJ property and NBBJ reserves the right to pursue and hire candidates referred to us without any financial obligation to the third party in question. If you are interested in becoming an approved NBBJ external recruiter, please contact a member of the NBBJ Talent Acquisition Team.
Posted 30+ days ago
Sr. Government Healthcare Financial Consultant
Clark InsuranceNew York, NY
Company: Mercer Description: We are seeking a talented individual to join our Government Healthcare Consulting team (GHSC) at Mercer. The Sr. Government Healthcare Financial Consultant partners with state governments to examine financial reports in order to understand emerging Medicaid health care experience as well as the financial performance of managed care organization and interacts with credentialed actuaries and financial executives to ensure Medicaid dollars are being utilized efficiently. We specialize in assisting government-sponsored programs in becoming more efficient purchasers of health services. We bring the best critical thinkers forward in helping our clients address their issues. We will count on you to: Work with client and team project managers to clearly define the scope, timelines and deliverable(s) of the project; ensure development and proposes essential project documents, including the budget and work plans Ensure regular communication with client to review project status and expectations; provide expertise and insight to the client and team to solve potential problems within the project; manage scope of project, budget and timelines What you need to have: BA/BS degree 5+ years of healthcare financial analysis experience, including financial modeling, or rate setting Ability to lead large teams, projects, and initiatives in a dynamic environment Advanced MS Office skills What makes you stand out? Medicaid program experience is strongly preferred Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Posted 1 week ago
Director, Clinical Execution & Operations - Cigna Healthcare - Hybrid
CignaSaint Louis, MO
Job Summary The Director, Clinical Execution & Operations is a key operational leader responsible for translating clinical strategies into scalable, high-impact programs across Cigna Healthcare (CHC). This role is pivotal in ensuring that clinical priorities are operationalized with clarity, accountability, and ultimately, measurable results that improve member care. This role oversees a team of 15-20 FTEs, including 4 direct reports, and is accountable for driving operational excellence and cross-functional coordination across clinical initiatives. The ideal candidate brings a strong background in healthcare operations, people leadership, and executional rigor. This role reports to the Managing Director, Clinical Strategy and Operations. Responsibilities Operational Leadership Oversee CHC clinical programs and initiatives, ensuring alignment with strategic goals and performance expectations. Manage a team of 15-20 FTEs, including 4 direct reports, fostering a high-performance culture and supporting professional development. Partner with senior clinical and business leaders to shape execution plans, resolve barriers, and ensure visibility and alignment at the executive level. Develop and implement scalable processes, tools, and governance models to support clinical program delivery and performance tracking. Ensure timely and effective execution of CHC clinical initiatives, overseeing resource planning, milestone tracking, and risk mitigation. Cross-Functional Coordination Partner with CHC clinical teams, including strategy, medical management, provider network, data and analytics, and product teams to ensure continuity and management of clinical programs and priorities. Serve as the operational liaison between strategic planning and frontline implementation teams within CHC and across the enterprise. Support readiness and enablement efforts for new clinical programs and services, establishing escalation and acute-resolution pathways as needed. Foster a culture of ownership, executional excellence, and professional growth within CHC and across the enterprise. Performance Management & Reporting Establish a reporting and oversight strategy for all CHC clinical programs, leveraging KPIs and dashboards to monitor program performance, operational efficiency, and clinical impact. Manage all data and reporting needs for CHC clinical, partnering with technology and data and analytics colleagues across the enterprise. Create clear and supportive accountability structures across program execution. Lead continuous improvement efforts based on performance insights, stakeholder feedback, and evolving business needs. Oversee executive-level updates and reporting for senior leadership and key stakeholders. Required Qualifications Bachelor's degree required; advanced degree (e.g., MBA, MPH, MHA) preferred. 10+ years of experience in healthcare operations, clinical program management, or related fields. 5+ years of people leadership experience, including managing direct reports and cross-functional teams. Proven ability to lead complex initiatives from strategy through execution in a matrixed environment. Strong organizational, project management, and communication skills. Expertise with performance measurement, operational dashboards, and continuous improvement methodologies. Preferred Qualifications Experience in payer, provider, or integrated delivery system environments. Familiarity with clinical care models, value-based care, and population health strategies. Exposure to digital health tools and operational enablement platforms. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Posted 6 days ago
Strategy& Deals Strategy Healthcare Director
PwCNew York, NY
Industry/Sector HI X-Sector Specialism Deal Strategy Management Level Director Job Description & Summary At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal strategy at PwC will focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. Your work will involve analysing market trends, assessing business opportunities, and developing strategic frameworks to guide clients in making informed decisions regarding their deals. You will help clients navigate complex transactions, identify potential risks and opportunities, and develop strategies to maximise value and achieve their business objectives. Working in this area, you will play a crucial role in assisting clients in formulating and executing effective strategies to optimise outcomes in their deal-making processes. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Lead in line with our values and brand. Develop new ideas, solutions, and structures; drive thought leadership. Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. Balance long-term, short-term, detail-oriented, and big picture thinking. Make strategic choices and drive change by addressing system-level enablers. Promote technological advances, creating an environment where people and technology thrive together. Identify gaps in the market and convert opportunities to success for the Firm. Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Deals Transaction Services team you lead strategy projects related to mergers, integrations, spin-offs, and divestitures. As a Director you set the strategic direction, lead business development efforts, and oversee multiple projects while maintaining impactful executive-level client relations. You are crucial in driving business growth, shaping client engagements, and mentoring the future leaders, securing PwC's reputation for quality, integrity, and inclusion. Responsibilities Lead strategy projects related to mergers, integrations, spin-offs, and divestitures Set the strategic direction for client engagements Drive business development initiatives Oversee multiple projects to deliver quality results Maintain executive-level client relationships Mentor and develop future leaders Uphold PwC's standards of quality, integrity, and inclusion Foster a collaborative and innovative work environment What You Must Have Bachelor's Degree in Accounting, Finance, Engineering, Economics, Data Processing/Analytics/Science, Computer and Information Science 8 years of experience What Sets You Apart Master's Degree preferred Understanding mergers, integrations, and divestiture transactions Leading teams in strategic planning and business reviews Building collaborative relationships with team members Leading new business development and pursuit activities Delivering significant business results Developing business vision and leading complex projects Conducting quantitative and qualitative analyzes Travel Requirements Up to 60% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $148,000 - $317,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
Posted 30+ days ago
Senior Clinical Data Analyst (Healthcare Analytics)
Tendo SystemsChicago, IL
As a Senior Clinical Data Analyst, you will play a crucial role in identifying operational improvement opportunities through analytics, in order to achieve or surpass financial, quality, and operational goals for Tendo's customers. This will require you to leverage your expertise in healthcare operations, workflow, and Electronic Health Record (EHR) reporting to synthesize data and provide insights that can drive improvements. You will be responsible for curating data sets, organizing information, and collaborating with both the Tendo team as well as the Corporate and Operational leaders of the business (Tendo's customers) to develop and maintain data extracts, interactive reports, dashboards, and self-service products. Additionally, you will also be responsible for preparing materials for presentations to customers, and facilitating ongoing customer engagement. Your contributions will directly impact the success of our customers and our team. About Tendo Make an impact-join our team! We're a fast-growing, mission-driven company building a culture that enables teams and individuals to thrive. Our team-driven culture and rapid growth have earned us recognition as one of Forbes' Top Startup Employers for both 2024 and 2025. Led by an experienced and proven team, we live by our values and are always on the hunt for motivated people with diverse experiences and backgrounds to help us improve the care journey for patients, clinicians, and caregivers by creating software that provides seamless, intuitive, and user-friendly experiences. If you like working with innovative technologies and want to be part of a growing team that will help transform the healthcare experience, we encourage you to apply today! Job Location Tendo has hubs in San Francisco, CA; San Diego, CA; Salt Lake City, UT; Chicago, IL; Nashville, TN; and Philadelphia, PA. Candidates may be located in any one of our hub locations. Responsibilities Gather requirements, conduct data sourcing, cleaning, and quality assurance of data output. Build, automate, and maintain data extracts, reports, dashboards, and self-service products. Collaborate with Data Scientists in exploring operational improvement opportunities and creation of predictive models and applications. Act as a single point of contact and support the needs of the Operations Teams of Tendo's customers. Requirements 5+ years of professional experience working in clinical data analytics in a healthcare setting. 5+ years of professional experience working with Electronic Health Record (EHR) Analytics (Epic Clarity and Caboodle). Bachelor's in Computer or Data Science, Engineering, Business/Finance, or Health Sciences OR Master's in Public Health, Data Science, Business Administration, or Statistics OR Relevant work experience and portfolio of projects. Use and configuration of business intelligence tools (PowerBI, Business Objects: Crystal Reports, Universe, and Web intelligence tool preferred). Proficiency in SQL querying and data manipulation, including Stored Procedures and Query optimization (Microsoft preferred). Must be able to work independently and in a team setting. Knowledge of Clinical Documentation in EHR and the ability to extract data based on workflow description. Excellent communication skills. Proven excellence in working simultaneously with multiple clients and on multiple projects. Nice to Have Experience working in a professional software environment using source control (git), an issue tracker (JIRA, Confluence, ServiceNow, Azure DevOps, etc.), continuous integration, code reviews, and agile development process (Scrum/Lean). Experience with AWS technology stack (S3, Glue, Athena, EMR, etc.). Knowledge of, or experience with, healthcare data standards such as HL7, FHIR, ICD, SNOMED, LOINC. Experience with Delta Lake and/or Databricks. Experience using Apache Spark (PySpark or Scala). Experience working with programming languages (Python). Experience with machine learning workflows and data requirements for use with ML frameworks. Base Salary Range $102,000-$138,000 This salary range is offered with the understanding that final compensation is based on a number of factors including geography and experience. Tendo also offers an equity package, annual bonuses, and benefits. Benefits For full time employees, Tendo also offers full health benefits (medical, dental, and vision), flexible spending and health savings accounts, company paid life insurance, company paid short-term and long-term disability, company equity, voluntary benefits, 401(k), company paid holidays, flexible time off, and an employee wellness program ("Breathe"). Tendo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Posted 30+ days ago
Healthcare Revenue Cycle Analyst - Usftgp RCO
The Tampa General Hospital Foundation IncTampa, FL
Job Summary: This role involves providing financial and reimbursement analysis to the Revenue Cycle Manager. The responsibilities include conducting ongoing budget and reimbursement reviews for each clinical department to identify potential revenue opportunities. Additionally, the role involves managing various projects to improve group billing practices. The Revenue Cycle Analyst is responsible for delivering customer-focused reporting and analytical services to management and staff, and collaborating with the analytics team to develop and maintain processes and tools for measuring performance. The Analyst also manages, coordinates, and implements initiatives to enhance revenue management and ensure the overall efficiency of revenue cycle processes. Furthermore, this position involves working closely with administrators, physicians, and other leaders to investigate and design strategic initiatives aimed at improving revenue cycle metrics and outcomes. Required Skills: Bachelor's Degree Business Administration Or Bachelor's Degree Healthcare Administration Or Bachelor's Degree Related Field Certification And/Or Work Experience and Additional Information A minimum of 2 years of progressive experience in health care in a multi-specialty or academic practice plan environment with financial and reimbursement analysis and familiarity with wRVUs. Strong background in CPT-4, HCPCS, and ICD-10 coding conventions. At least two years of experience as a revenue cycle analyst with revenue cycle data analysis and interpretation knowledge. Direct working experience with clinical databases, reporting, and data visualization tools is required. 4 additional years of experience may be applied to meet the Bachelor's degree requirement.
Posted 30+ days ago
Healthcare Architect - Senior
GenslerLos Angeles, CA
Our approach to healthcare is holistic. It is research-driven and designed to create engaging experiences for everyone from patients and families to staff and providers. Gensler seeks innovation for the individual, the community, and the region from a diverse global platform. We call our approach Radically Human. Gensler applies this approach to our work and in building our teams. We seek partners that share our view and are motivated to drive positive change in human health and wellness. Your Role At Gensler Healthcare, we design for people. We leverage our global perspective and local presence to innovate at every scale. We're not just designers. We're tinkerers, craftspeople, visionaries, innovators and thought leaders focused on wellness. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve challenging problems in our healthcare ecosystem. Whether you're into sketching new ideas, hacking a building or growing client relationships in global markets, there's something here for everyone. As a Gensler Architect with our Healthcare team in Los Angeles, your job is to combine creativity and technical knowledge with business skills and understanding to produce functionally beautiful spaces for clients. We are collaborative and client focused, with a commitment to design experience, sustainability, and social purpose. Join our incredible team and leverage the power of informed and purposeful user-centered design to unlock design solutions and strategies that are defining the next chapter in the healthcare industry. What You Will Do Documentation coordination with consultants (structural, MEP, lighting, AV, acoustical, accessibility, building envelope, life safety, etc.) Coordinate with the project team, client, vendors, contractors, and consultants for a variety of healthcare projects (medical office buildings, hospitals, outpatient clinics, surgery centers, community health centers, etc.) Experience delivering healthcare buildings and base buildings is preferred Resolve complex technical and design issues with team to produce innovative, technical, constructible solutions Direct production of drawings, specifications and construction administration tasks Responsible for delivery of documents with design intent and top-notch technical quality Contribute to the maintenance and oversight of the project manual and specifications Conduct on-site observations and document site reviews Process submittals/substitution requests during construction and address RFIs Interface with building and permitting officials during the permitting and construction phases of the project Actively participate and contribute to the financial performance of a project Review and contribute to proposals and contracts Contribute to office activities, initiatives and learning programs Establish and maintain ongoing, productive client relationships Your Qualifications Bachelor's degree in Architecture from an accredited school Registered / Licensed Architect 10+ years (preferred) of related experience on healthcare projects, from feasibility studies, pre-design, space programming, and master planning Understanding of healthcare regulations and codes Highly proficient with Revit LEED AP (or in process) preferred Expertise with building codes, standards and building structures - able to lead and guide our teams and clients with confidence Flexibility to focus on concurrent projects in various stages of development A quick learner with an ability to thrive in a fast-paced work environment Collaborative and team-conscious Must have the ability to maintain existing client relationships and build new client relationships through successful project delivery This position is in-person and requires weekly out-of-state travel for an internationally recognized healthcare institution. The base salary will be estimated between $115,000 - $145,000 plus bonuses and benefits and contingent on relevant experience. To learn more about our compensation philosophy and full benefits offerings, please visit Great People, Great Rewards | Gensler Life at Gensler At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Week," our offices reflect our people's diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets. As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.
Posted 30+ days ago
Treasury Management Consultant - Healthcare
US BankSan Diego, CA
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Contacts prospective customers in order to provide consultative advice on current cash flow practices in order to develop treasury management business. Manages relationships with existing customers to ensure proper servicing of accounts and to expand existing business. Prepares sales presentations, explains services offered, and recommends solutions which would benefit clients. Identifies opportunities to sell other U.S. Bancorp products and services to meet customer needs. Assists management in developing a market strategy and in setting sales objectives. Responsible for meeting or exceeding all assigned sales and revenue retention goals. Assists in the design and oversees the proper installation of treasury management services. Assists management in the development of new services or the modification of existing services. The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. Basic Qualifications Bachelor's degree, or equivalent work experience 10 or more years of related experience Preferred Skills/Experience Extensive knowledge of treasury management products Thorough knowledge of the organization and its products, services and operations Strong sales and new business development skills Excellent customer service/relations skills Excellent presentation, verbal and written communication skills If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $139,230.00 - $163,800.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.
Posted 30+ days ago
Sr. Government Healthcare Financial Consultant
Clark InsuranceMinneapolis, MN
Company: Mercer Description: We are seeking a talented individual to join our Government Healthcare Consulting team (GHSC) at Mercer. The Sr. Government Healthcare Financial Consultant partners with state governments to examine financial reports in order to understand emerging Medicaid health care experience as well as the financial performance of managed care organization and interacts with credentialed actuaries and financial executives to ensure Medicaid dollars are being utilized efficiently. We specialize in assisting government-sponsored programs in becoming more efficient purchasers of health services. We bring the best critical thinkers forward in helping our clients address their issues. We will count on you to: Work with client and team project managers to clearly define the scope, timelines and deliverable(s) of the project; ensure development and proposes essential project documents, including the budget and work plans Ensure regular communication with client to review project status and expectations; provide expertise and insight to the client and team to solve potential problems within the project; manage scope of project, budget and timelines What you need to have: BA/BS degree 5+ years of healthcare financial analysis experience, including financial modeling, or rate setting Ability to lead large teams, projects, and initiatives in a dynamic environment Advanced MS Office skills What makes you stand out? Medicaid program experience is strongly preferred Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Posted 1 week ago
Client Service Consultant - Cigna Healthcare - Hybrid 
CignaNew York, NY
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Job Description
Role Summary
Please note: This hybrid role will require the incumbent candidate to come into a local Cigna office 2-3 days per week. The incumbent candidate can be based out of the following offices:
New York City
Morristown, NJ
The Sales Client Service Consultant role is a key member of the Client and Growth Services organization, providing advanced professional input to complex Client Services geographically assigned local market book of business and projects for a designated region, while working collaboratively across the segment and matrix lines. This role manages a complex book of business and is accountable to proactively manage, respond and address complex inquiries through strategic service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth. The Client Service Consultant is also responsible to support and provide direction to more junior professionals utilizing in-depth professional knowledge and acumen to develop processes and procedures and monitor trends within Client Account Services.
The ideal candidate will have demonstrated experience and ability to manage a complex book engaging proactively with the client/broker, solving unique service issues and inquiries, ensure potential problems are averted, work autonomously and collaboratively, only requiring "expert" level technical support from others and both inform as well as effectively communicate internally and externally.
Responsibilities:
Manage a complex book of business, provide direction and support to junior professionals and monitor trends while developing and executing service delivery plans.
Engage externally with clients and brokers to educate and inform on service capabilities, products and market level strategies. Provide the day-to-day service and build long-term relationships with clients and brokers.
Attend geographically assigned local market client/broker meetings.
Accountable to keep account team and service leadership team well informed of account status and potential opportunities for expanded business.
Develop and execute service improvement and recovery plans including proactive actions, collaborate with matrix partners, account teams to ensure we meet/exceed client expectations for assigned book. Perform root cause analysis and use data and insights to mitigate reoccurrence of issues.
Accountable to exercise judgment in the evaluation, selection and adaptation of both standard and complex service techniques and procedures.
Coordinate the development and delivery of monthly, quarterly and annual reporting of book of business to ensure attainment of segment level results and service improvement plans.
Serve as primary subject matter expert and in support of team training: enhance, maintain and facilitate the standard operating procedures related to service delivery.
Utilize problem- solving skills to identify root cause and provide support for region across the segment and leadership on all issues and initiatives. Lead and/or participate in projects.
Collaborate and Partner with Tech Coaches, Trainers, Auditors & Compliance, leadership to ensure awareness of issues, elements/changes are infused in day-to-day processes and best practices are adopted. Facilitate and leads discussions.
Influence service partners to drive consistency and best practices with the local market and across markets and segments.
Demonstrate the ability to be proactive, anticipate needs with strong organizational and communication skills.
Qualifications:
Bachelor/Associate's degree in a related field preferred or at least 3+ years of related experience.
Previous extensive Sales Operations Services, procedures, compliance experience strongly preferred.
Previous experience working on a service support team, project team or as a business resource support for projects and initiatives preferred .
Exceptional knowledge and Technical understanding of insurance industry, broker experience, HMO, PPO, POS, funding, Compliance, contract and underwriting/rating knowledge and systems experience specifically using Excel and SFDC.
Prior experience working with matrix partners, coaching others and with external customers is preferred.
Strong communications and interpersonal skills (written, oral and professional presence).
Ability to attend client/broker events locally with potential to travel.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 55,300 - 92,100 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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