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Ivy Rehab logo

Healthcare Customer Care Agent (Temp-To-Perm)

Ivy RehabTampa, FL
State of Location: Florida Position Summary: At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Care Agent), you will play a crucial role in our mission to help enable people to live their lives to the fullest. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team. The Patient Engagement Advocate (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a "local" patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians. Your responsibilities will include: Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores. Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care. Leverage technology and knowledge base content modules to provide an experience that "feels local" from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid "us vs them" approach and demonstrate an inclusive "we" mentality. Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience. Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices. Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics. Effectively inform and educate patients on insurance and about our financing/payment plan options. Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience. Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth. Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc. May work in other channels such as outbound, email, chat, etc. Perform other duties as assigned. To excel in this role, you should possess: High School/GED or equivalent; College degree is preferable Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment. Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency Preferred typing aptitude of 50-70 WPM. Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs) Demonstrated tenure in previous positions of at least 2-3 years Must have a dedicated, quiet workspace at home (with a door) to work without distractions Must be able to provide a reliable high-speed internet connection for remote work Excellent verbal and written communication skills and the ability to effectively engage with patients Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need) Attention to detail Ability to work in a fast-paced environment Must be technically savvy, with demonstrated experience working with multiple systems and apps We welcome you to apply if you hold the following attributes: Good listener Collaborative and team player Ability to display caring attitude and be empathetic Multi-task-carry on engaging conversation while following proper protocols for information capture Receptivity to coaching as well as understanding your strengths and opportunities for development Why choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. #LI-remote #LI-ST1 We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

Posted 30+ days ago

T logo

Maintenance Technician (Cedar Tree Apt.)-Free Healthcare

The Westover CompaniesArden, DE
The Westover Companies is a family-owned and operated property management company. We are located in King of Prussia area and have operated for over fifty years with the purpose of providing quality living, shopping and working space for residents and customers. The Maintenance Technician supports one or multiple apartment properties maintaining routine service requests as well as preventative maintenance. He/she will be responsible for completing this work safely and timely to provide our residents with superior customer service. We are currently looking for a Maintenance Technician for our apartment community in Wilmington, DE. $1000 SIGN ON BONUS Our comprehensive benefits package includes: Medical, vision, and dental insurance- FREE to employees only (Family plans available) Life/AD&D Insurance- FREE to employees only Long and short term disability- FREE to employees only Paid vacation time Paid holidays Paid sick/Personal time Weekly pay Retirement plan 401(k) plan with employer match up to 4%, automatic enrollment 20% discount on apartment at any of our properties Red Wing boot voucher of $175 after the first 90 days of employment Flexible schedule Overtime pay is available Training and certification opportunities Duties and Responsibilities include: Exhibiting strong commitment to the service needs of the internal and external customer Communicating and working well with both leasing and maintenance staff members Always representing the company in a professional and courteous manner Perform routine maintenance tasks, service requests, turnovers, preventative maintenance to units and common areas as well as any other duties assigned Sharing on-call responsibility Diagnosing and repairing HVAC, electrical and plumbing related issues Providing own (basic) hand tools Maintaining a clean and safe work environment Attending in-house training as required Maintaining current preventative maintenance property logs

Posted 1 week ago

CareBridge logo

Referral Specialist II - Paragon Healthcare

CareBridgeHouston, TX
A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting. Referral Specialist II - Paragon Healthcare Schedule: Monday- Friday; 9:00am- 6:00pm Central Hybrid 1: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Referral Specialist II is responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals. How you will make an impact: Acts as a first level SME, ability beyond intake calls that include working on production oriented work, may include physician assisting and/or special projects. Acts as liaison between hospital, health plans, physicians, patients, vendors and other referral sources. Reviews complex referrals for completeness and follows up for additional information if necessary. Assigns referrals to staff as appropriate. Verifies insurance coverage and obtains authorizations if needed from insurance plans. Contacts physician offices as needed to obtain demographic information or related data. Enters referrals, documents communications and actions in system. Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. Performs other duties as assigned. Minimum Requirements: Requires HS diploma or GED and a minimum of 1 year of experience in a high-volume, interactive customer service or call center in a healthcare environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: Knowledge of medical terminology, plan specific guidelines; ICD-9 and CPT coding preferred. Benefit verification and authorization HIGHLY preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 30+ days ago

PwC logo

Healthcare Provider Business Operations - Senior Associate

PwCCharlotte, NC

$77,000 - $202,000 / year

Industry/Sector Not Applicable Specialism Operations Strategy Management Level Senior Associate Job Description & Summary At PwC, our people in Corporate Technology Strategy consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As part of the Corporate Technology Strategy team, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements. You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle. As a Senior Associate supporting Provider Business Operations, you will support large, tech-enabled business transformation programs for healthcare providers in a fast-paced environment. You will work closely with project leadership to analyze current-state operations, develop insights and recommendations, and help clients modernize administrative and operational functions across their business-including finance, supply chain, HR, workforce management, shared services, and related areas. Responsibilities Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies Build technology solutions using AI and other platforms to enable outstanding client outcomes Support workstreams within large provider transformation programs by conducting research, analysis, documentation, and coordination to advance delivery Analyze administrative processes across domains such as finance, HR, supply chain, and workforce, contributing to problem-solving and solution development Develop client-ready deliverables including process maps, analyses, presentations, and status updates to communicate insights and progress Contribute to project management tasks like action tracking, meeting preparation, documentation, risk and issue management, and stakeholder coordination Participate in change management and user adoption through communications, training support, readiness assessments, and collaboration with provider stakeholders Work with PwC teams to develop and enhance tools, templates, AI-enabled assets, and internal methodologies, while supporting business and practice development initiatives What You Must Have Bachelor's degree At least 3 years of consulting and/or healthcare provider industry experience with exposure to business or technology-enabled transformation programs, as well as experience using technology solutions to solve complex problems. Foundational understanding of some or many provider operations and/or administrative functions (e.g., finance, supply chain, HR, workforce management, shared services). Understanding and experience executing the software development lifecycle in large enterprise What Sets You Apart Master's degree preferred Core Technology Strategy Skills Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity) Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis Knowledge of enterprise architecture concepts and common architecture frameworks Experience assessing IT capabilities and identifying gaps to better align technology with business needs Ability to support performance management through KPIs/OKRs, dashboards, and governance processes Experience supporting IT governance, process design, and role clarity within modern operating models Digital & AI Strategy Skills Experience using GenAI / Agentic tools for analysis, research, or workflow automation Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers Ability to support workforce strategy initiatives including skill assessments and capability-building plans Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning Provider Business Operations Skills Working in provider operations and supporting operational improvements or process redesign within healthcare settings Having exposure to functional areas like finance, supply chain, HR, workforce management, and shared services Utilizing automation and AI-enabled tools to enhance analysis and delivery Communicating effectively and working with cross-functional teams Analyzing data and solving problems through structured synthesis Creating clear, structured presentations and analytical deliverables Supporting project delivery by coordinating tasks and maintaining documentation Using tools such as Microsoft Office, Alteryx, Tableau, and similar analytic or visualization platforms Learning about how enabling platforms like Oracle, Workday, or UKG contribute to provider operations Travel Requirements Up to 80% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 4 weeks ago

PwC logo

Oracle Cloud Finance (Healthcare) - Director

PwCSan Francisco, CA

$155,000 - $410,000 / year

Industry/Sector Not Applicable Specialism Oracle Management Level Director Job Description & Summary A career in our Finance team, within our Oracle consulting practice, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capitalise on business opportunities. We help our clients implement and effectively use Oracle offerings to solve their business problems and fuel success in the areas of finance, operations, human capital, customer, and governance, risk and compliance. As part of our finance team, you'll focus on providing the support companies need in their Finance Transformation journey enabled by Oracle Cloud ERP and EPM. You will be part of a team that helps clients rethink their Finance functions as they leverage new Cloud technology including RPA, Machine Learning and Analytics in conjunction with their ERP platform. You will bring a blend of process and technology expertise to create the next generation Finance function. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Support team to disrupt, improve and evolve ways of working when necessary. Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations. Identify gaps in the market and spot opportunities to create value propositions. Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments. Create an environment where people and technology thrive together to accomplish more than they could apart. I promote and encourage others to value difference when working in diverse teams. Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders. Influence and facilitate the creation of long-term relationships which add value to the firm. Uphold the firm's code of ethics and business conduct. The Opportunity As part of the Oracle Finance team you will lead the implementation of innovative Oracle solutions that drive business success. As a Director you will set the strategic direction, inspire teams, and cultivate impactful client relationships while overseeing complex projects that enhance operational effectiveness. This role offers the chance to shape the future of finance technology, mentor emerging leaders, and contribute to PwC's reputation for excellence in the industry. Responsibilities Mentor and develop future leaders within the organization Contribute to the advancement of finance technology initiatives Maintain adherence to industry standards and PwC's reputation for excellence Drive ongoing improvement in project execution and client satisfaction What You Must Have Bachelor's Degree At least 10 years of experience with at least 5 years directly involved in Oracle Cloud implementations In lieu of a bachelor's degree, 12 years of professional experience involving Oracle and/or the Finance sector What Sets You Apart 12 years of professional experience in Oracle and Finance preferred Demonstrating proven leadership in team motivation and direction Excelling in developing market-differentiated Oracle solutions Improving business processes in Oracle environments Building and sustaining client relationships through networking Preparing and presenting complex content effectively Designing and implementing complex business processes Leading teams to foster trust and innovation Understanding personal and team roles for positive collaboration Travel Requirements Up to 60% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 30+ days ago

Gensler logo

Healthcare Planner - Senior

GenslerHouston, TX
Our approach to healthcare is holistic. It is research-driven and designed to create engaging experiences for everyone from patients and families to staff and providers. Gensler seeks innovation for the individual, the community, and the region from a diverse global platform. We call our approach Radically Human. Gensler applies this approach to our work and in building our teams. We seek partners that share our view and are motivated to drive positive change in human health and wellness. Your Role As a Healthcare Planner, your job is to combine creativity and technical knowledge with business skills and understanding to produce functionally beautiful spaces for clients. It's your job to collaborate with a team of architects and designers to deliver unparalleled architectural projects. With you as part of the design team, architecture has never been so engaging. You will leverage your technical acumen and Revit skills to drive client projects from concept through build in a collaborative team. What You Will Do Assist in creating, reviewing, and coordinating the architectural floor plans, interior elevations, reflected ceiling plans and equipment plans of clinical spaces Follow the planning and design information through the production and implementation documentation process to ensure continuity of the design intent Actively support firmwide sustainability and resilience goals, guiding clients and project teams toward multi-benefit sustainable and resilient design solutions Participate in the conceptual design of healthcare projects (medical centers, medical office buildings, hospitals, outpatient clinics, surgery centers, community health centers, etc.) Translate client operational model into architectural design/medical plan May serve as the point of contact for client questions Apply governing regulatory codes and hospital licensing standards, and validates that those requirements are met Collaborate with end users to create solutions in real-time Coordinate or prepares drawings and designs in accordance with Gensler standards, best practice, and quality expectations Participate in and may lead team meetings to discuss project issues, technical issues and coordination with other disciplines Maintain detailed documentation of client meetings May be responsible for preparing meeting minutes and other appropriate documents for consultant coordination meetings Understand fundamental accounting principles and the project accounting process Collaborate in and may be responsible for delivering a project on defined budget requirements Understand research methodology and integrates research into practice Leverage cross functional teams and the Gensler Research institute to develop informed and purposeful user-centric design solutions to unlock strategies which will drive innovation in the healthcare industry Your Qualifications Bachelor's degree in Architecture from an accredited school 8+ years of related experience as a Medical Planner, healthcare design and planning background Highly proficient with Revit Knowledge of 3D modeling software (including Rhino and Grasshopper) preferred Registered Architect (or in process) preferred Experience with developing thought leadership publications and participating in speaking engagement preferred Experience leading user group meetings and working with hospital senior leadership Advanced knowledge of current healthcare planning and programming concepts including patient safety, evidence-based design principles, and general industry benchmarks. Understanding of the medical equipment planning process and experience working with medical equipment planners Strong knowledge of architectural building systems, building codes and accessibility guidelines Flexibility to focus on concurrent projects in various stages of development A quick learner with an ability to thrive in a fast-paced work environment Collaborative and team-conscious Must have the ability to maintain existing client relationships and build new client relationships through successful project delivery This position is in-person and requires regular out-of-state travel for an internationally recognized healthcare institution. Life at Gensler As a people-first organization, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Week," our offices reflect our people's diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice-annual bonus opportunities. Our annual base salary range has been established based on local markets. As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

Posted 30+ days ago

J logo

Healthcare Pathway Peer Tutor, Internship

Joliet Junior College, ILJoliet, IL

$16+ / hour

Position Title: Healthcare Pathway Peer Tutor, Internship Job Description: Healthcare Pathway Peer Tutor, Internship tutor and mentor students in their various programs POSITION TITLE: Healthcare Pathway Peer Tutor, Internship STATUS: Part time DEPARTMENT: Center for Academic Success in Healthcare DIVISION: Nursing, Health and Public Services REPORTS TO: Manager, Center for Academic Success in Healthcare CLASSIFICATION: Non-exempt HIRING RANGE: $15.50 per hour ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES Professionally represent Joliet Junior College and uphold the College's core values. Tutor students using both individual and small group sessions in the following subject areas: Nursing, Pharmacology Maintain accurate and timely records of tutoring activities. Visit instructors, departments, and classrooms to distribute flyers to help create awareness of tutorial services as well as other services offered through the CASH Center. With assistance from the coordinators, select appropriate instructional support materials recognizing and addressing individual student needs. Participate in staff meetings, in-services, and training as may be required. Assist with receptionist duties as necessary. Assist with light office work including but not limited to the following: keeping the CASH Center appearance neat at all times, running errands within the campus, preparing materials, filing, photocopying, etc. Assist with promotion and coordination of programs and events. Assist with note-taking duties as necessary. Perform other duties as assigned. MINIMUM QUALIFICATIONS High school diploma or equivalent. Must have completed one semester of college-level courses while maintaining a minimum cumulative GPA of 3.0 Must be enrolled at JJC in at least 6 credit hours. Must be a current student in one of our healthcare programs. Must have received an A or B in the subject area to be tutored - preference given to students who have completed three or more courses in the subject area Ability to work a minimum of 20 hours per week. CASH Manager approval. One faculty reference. Excellent customer service skills. Ability to communicate effectively with students/faculty. Ability to work with minimum supervision and maintain confidentiality in accordance with FERPA guidelines. Patience, problem-solving abilities, and a willingness to accept responsibility. PREFERRED QUALIFICATIONS Two or more faculty references. Previous work experience. Ability to work in the CASH Center for at least one full academic year. PHYSICAL DEMANDS Normal office physical demands. WORKING CONDITIONS Duties are performed indoors in the usual office and/or outdoor environment. WORK SCHEDULE Varies by semester - several interns hired each semester. Job Families for Job Profiles Internship Worker Sub-Type Internship (Seasonal) (Trainee) Scheduled Weekly Hours: This is an internship position that works around your class schedule. May work up to 20 hours per week during the fall and spring semesters. During summer and holiday breaks (Winter/Spring), may work up to 28 hours per week with supervisor approval. Full Time/Part Time: Part time Union (If Applicable): Scheduled Hours: 20

Posted 30+ days ago

P logo

Project Manager - Healthcare

Perkins WillDallas, TX
As a Project Manager on the Perkins&Will team, you will: Assist in preparation of drawings for schematic design, design development, and contract documents Function as the primary contact for all communication between the client and Perkins&Will, ensuring timely resolution of client concerns and management of business issues including contracts and additional services. Assist with or have direct responsibility for design, translating client requirements to design criteria from conceptual design through installation Manage the project team, keeping everyone on task and on time Participate in marketing efforts and may lead presentations to prospective clients Coordinate contractors, consultants, and vendor assignments Direct, organize, and mentor junior staff with responsibility for oversight Be responsible for the complete integration of design and technical aspects of the project and for the clear and timely communication of information to the project team and compliance with the project team's goals Work hard, play hard, and learn a lot along the way! To join us, you should have: A professional degree in Architecture OR Interior Design, or related discipline 8+ years of experience, including experience in healthcare projects PMP designation preferred Proficiency in 3D modeling, visualization, and graphic software; Revit strongly preferred Advanced knowledge of project design process, construction documentation & administration Must have the ability to maintain existing client relationship and build new ones Experience negotiating and managing project scope and fees as well as risk management and financial accountability Strong leadership, organization, and communication skills. Ability to direct and coordinate work efforts of junior staff Effective verbal and written communication skills Problem solving skills, attention to detail, and motivation to learn Collaborative and professional work ethic LEED AP or within 6 months of hire Licensure preferred Qualified and interested candidates should submit a resume and work samples. Include your resume and a compact, representative sample of your work (no larger than 4MB). #LI-AS1 #LI-EO1

Posted 30+ days ago

Philips logo

Healthcare Customer Project Manager - Field Based In Minnesota Or Iowa

PhilipsDes Moines, IA

$84,000 - $140,000 / year

Job Title Healthcare Customer Project Manager - Field Based in Minnesota or Iowa Job Description Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Services and Solutions Delivery (S&SD) business. Your role: Your role as a Customer Project Manager (CPM) will be to manage multiple implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will ensure a stellar customer experience guided by the statement of work. Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact. Ensure site readiness and adherence to project timelines. Advises on project plan and responsible for daily updates on project status and activities. This is a field-based position with travel up to 75% of the time within the District, covering Minnesota and Iowa. The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee's start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer. You're the right fit if: You've acquired a minimum 5 years of experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare Information Technology, Patient Monitoring, Telemetry, Nursing Informatics) You have a Bachelor's degree in the areas of: Clinical or Computer Science, Information Technology, Project Management or equivalent. You have robust leadership skills, paired with the ability to influence across all project resources/stakeholders. Excellent interpersonal and communication (verbal and written) skills. Company relocation benefits will not be provided for this position. For this position, you must reside in or within the Minnesota and Iowa area and travel up to 75% in the market. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a Field role in the Minnesota and Iowa market. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in IA is $84,000 to $133,000. The pay range for this position in MN is $88,000 to $140,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Minnesota or Iowa. #LI-PH1 This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Posted 1 week ago

UnitedHealth Group Inc. logo

RN Healthcare Manager Wellmed

UnitedHealth Group Inc.Saint Petersburg, FL

$60,200 - $107,400 / year

$5,000 Sign On Bonus for External Candidates Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together. The Healthcare Manager is responsible for successfully supporting patients with high-risk health conditions to navigate the healthcare system. The Healthcare Manager assists in developing patient empowerment by acting as an educator, resource, and advocate for patients and their families to ensure a maximum quality of life. The Healthcare Manager interacts and collaborates with multidisciplinary care teams, to include physicians, nurses, pharmacists, laboratory technologists, social workers, and other educators. The Healthcare Manager acts as a resource for clinic staff. The Healthcare Manager works in a less structured, self-directed environment and performs all nursing duties within the scope of a RN license of the applicable state board of nursing. Work Hours: 8 AM - 5 PM Work Location: Saint Petersburg FL Primary Responsibilities: Works with the providers and clinic staff to identify patients at high risk Supports longitudinal care of the patient with chronic care conditions by: Performing assessment of health conditions Performing medication reconciliation Conducting Motivational Interviewing and Self-Management Goal setting Providing patient education, creating referrals to appropriate agencies and resources Supports transition of the patient with chronic care conditions from inpatient to outpatient setting, by: Performing assessment of transitional needs Performing medication reconciliation Establishing and reviewing contingency plan Providing patient education Assisting with post discharge needs such as prescriptions, transportation, Durable Medical Equipment (DME), appointments Coordinate with providers to establish or update plan of care Performs accurate and timely documentation in the electronic medical record Participates in daily huddles and Patient Care Coordination (PCC) meetings Prepares accurate and timely reports, as required, for weekly meetings Maintains continued competence in nursing practice and knowledge of current evidence-based practices May perform clinical tasks within their scope of practice You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Bachelor's degree in Nursing or Associate's degree in Nursing with 4+ years of experience Registered Nurse with an active and unrestricted license to practice in the state of employment Current BLS certification or the ability to obtain within 30 days 2+ years of experience in a physician's office, clinical or hospital setting 1+ years of Case Management experience Proven knowledge of chronic diseases, especially COPD / asthma, diabetes, CHF and IHD Proficient computer skills to work efficiently with electronic medical records This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease Preferred Qualifications: Experience related to patient education and / or motivational interviewing skills and self-management goal setting Proven excellent verbal and written skills Proven excellent organizational and prioritization skills Proven solid interpersonal skills Proven ability to interact productively with individuals and with multidisciplinary teams Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Posted 5 days ago

Davey Tree logo

Plant Healthcare Technician | Monroe, MI | Spring 2026

Davey TreeMonroe, MI
Company: The Davey Tree Expert Company Locations: Monroe, MI Additional Locations: . Work Site: On Site Req ID: 219328 Position Overview Performs fertilization and pest management on trees, shrubs and lawns using spray and injection tools by performing the following duties. Job Duties What You'll Do: Cultivate your career and fertilize your future! Properly identify and diagnose insects, weeds, fungus conditions, and pest prone areas. Communicate with and educate the client regarding the diagnosis and the prescribed pest control, and fertilization service with customers. Perform the prescribed fertilization and integrated pest management on tree and shrubs using spray and injection tools. Continuously monitor the pest control and fertilizing methods after application and communicate progress to customers and supervisors. Drive, use, maintain and properly operate truck and sprayer equipment. Qualifications What We're Seeking: Love of the outdoors Preferred: Background in Horticulture or Landscaping Preferred: Turf, Weed, Tree and shrub ID knowledge Ability to complete the Davey landscape career development books upon hire Ability to complete the Davey First Aid, CPR and defensive driving course upon hire Valid driver's license Preferred: Relevant pesticide and related licenses and certificates, if required by state law Additional Information What We Offer: * Paid Time off and paid holidays Opportunities for advancement All job specific equipment and safety gear provided 401(k) retirement savings plan with a company match Employee-owned company & discounted stock purchase options Group Health Plan Employee referral bonus program Locations throughout US in major cities and desirable areas Career Development Program supported by Industry Expert Safety Specialists & Skills Trainers Scholarship Program for Children of Employees Charitable matching gift program all listed benefits available to eligible employees Company Overview Invest in your future. Join one of the largest Employee Owned companies in the nation! Davey has a unique culture that focuses on the open exchanging of ideas, community partnership, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services. We are currently looking to add a dynamic Plant Healthcare Technician to our passionate team of landscape professionals. Your office is outdoors, and you get a new view every day! Divisional Overview The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there's a place for you at Davey. To learn more, visit Davey.com. Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions. If you need assistance at any time, please contact us at 1-877-411-7601 or at Recruiting@davey.com. Employment Type: Permanent Job Type: Full Time Travel Expectations: None

Posted 30+ days ago

Owens & Minor, Inc. logo

Byram Healthcare - Account Manager, Diabetes (R077)

Owens & Minor, Inc.Chicago, IL
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life. At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement The anticipated base salary range for this position is $70-80K/year with uncapped commission. The actual compensation offered may vary based on job related factors such as experience, skills, education, and location. Byram Healthcare's Diabetes portfolio is experiencing tremendous growth and is searching for talented individuals to join their team. The Diabetes Outside Sales Specialist is responsible for selling a full range of Continuous Glucose Monitors (CGM's), insulin pumps, and supplies. RESPONSIBILITIES: Conduct effective sales calls with targeted call points (e.g., Endocrinology, Primary Care and Internal Medicine) Partner with Regional Sales Manager to establish strategic sales plans that encompass all referral sources in the assigned territory. Identify & develop relationships with key customers to drive sales growth of Byram Healthcare's service offerings. Maintain the highest level of customer satisfaction by resolving and following up on all customer concerns in a timely manner. Build positive customer experiences by engaging in active dialogue which includes the ability to explain reimbursement requirements, services, and necessary documentation. Arrange & conduct in-services. Analyze impact of managed care in the territory and its effect on prescribing decisions and modify sales and promotion strategies as needed. Represent Byram Healthcare at local, regional, and national trade shows and diabetes exhibits to promote Byram's services to a broad diabetes community. QUALIFICATIONS: A minimum of two (2) years' experience SELLING A SERVICE OR COMMODITY PRODUCT REQUIRED. Non-medical experience will also be considered. Bachelor's degree preferred; two (2) years applicable work experience will be considered in lieu of a bachelor's degree. Demonstrable success in previous employment indicated by high level of sales performance. Outside or Inside sales experience REQUIRED. A valid state driver's license, automobile insurance, and satisfactory driving record is required. Must reside in the geographic location of assigned territory. If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes: Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

Posted 3 weeks ago

The Beck Group logo

Senior Interior Designer - Healthcare (Sponsorship Available)

The Beck GroupDallas, TX
Who we are We're The Beck Group, the largest and most innovative integrated building firm in the country. We are focused on delivering design and construction excellence on a broad range of project types. Headquartered in downtown Dallas, with offices in Atlanta, Austin, Charlotte, Denver, Fort Lauderdale, Fort Worth, Mexico City, and Tampa, we believe a better process and outcome results from working together. At Beck, you will find yourself surrounded by passionate colleagues who have a collaborative mindset and care about each other. We are committed to hiring the best and brightest within our industry, and that's why we are seeking experienced professionals like you to help transform the industry and continue building Beck's respected reputation. What you bring to the table Beck is looking for a qualified Healthcare Project Interior Designer to join our team in Dallas. The Senior Healthcare Interior Designer works with design leadership as well as the Architecture team regarding the overall vision and completion of a project, carrying out the design intent using sound knowledge of Interior Design practices. Beck is one of the most advanced users of 3D modeling tools in the design process, so the candidate should be comfortable using Sketchup, Revit, Photoshop and more. The job involves the following responsibilities: Collaborates on all phases of the design process including programming client needs, conceptual and schematic design, document preparation and construction administration. Collaborate with architects, project managers, and other designers to develop interior design concepts for healthcare projects. Collaborates in the development of interiors concepts based on client vision, desire, project scope and architectural concept. Can help lead a healthcare client on best practices for finishes in a healthcare facility. Coordinates with the national healthcare practice to elevate the design quality of the healthcare projects in their office. Generates renderings and visual presentations that convey the design concepts to the client and generates finish plans, specifications and material selections needed for construction. Helps Lead design presentations internally and externally. Effectively collaborates on implementation documentation and conveys design requirements and solutions to the broader design and construction team. Participates in the selection and presentation of furniture, fixtures, equipment (FF&E), color palettes and lighting. Incorporates Integrated Sustainable Design solutions into projects. Responsible for communication with vendors, and contractors to ensure incorporation of all information into project requirements and provides support as necessary. Coordinates with project team on review and approval of final interior and exterior programming, design development documents, construction documents, furnishings selections and purchases, RFIs and submittals. Communicates with other disciplines, product representatives, furniture dealers, and fabricators and contractors to incorporate all information into project requirements. Mentor junior interior designers. Partakes in the business development process by identifying new opportunities, marketing current clients for repeat business and assisting with proposals. Who we think will be a great fit A reliable Healthcare Project Interior Designer with an understanding of complex aspects of Interior Design, having a passion to get things done, and possesses uncompromising authenticity and integrity. An individual with an interest in the Integrated project delivery method and an interest in being innovative in process improvement and technology will be an ideal candidate for this position. You also meet the following requirements: A degree in interior design, architecture, or a related field. 12+ years of relevant work experience in Interior Design, with a minimum of 7+ years in Healthcare Interior Design. Strong proficiency in Revit, SketchUp, Adobe Creative Suite, and Microsoft Office. Knowledge of building codes and regulations related to interior design. Ability to work collaboratively in a team environment. Strong communication and presentation skills. Ability to collaborate with the Preconstruction Team. Knowledge of sustainable design principles. Knowledge of Evidence Based Design principles. Professional certification or registration (such as NCIDQ, CHID or LEED) is a plus. Please include your portfolio and resume in your application. Physical Demands: Frequently required to sit, stand, and move about the office; frequently moving outdoors may be required; ability to lift and carry large plans or boxes in excess of 10 lbs; frequently operates a computer and other office equipment; ability to coordinate and participate in client meetings; constantly communicates with project team and related parties; ability to maintain standards related to architectural design and production; ability to adhere to timely and consistent attendance. May require travel or co/location. Beck's Benefits At Beck our team member experience goes beyond your day-to-day work activities - we also want to support the rest of your life goals, milestones and challenges. We strive for thrive - we want you to thrive in your wellbeing, finances, and community. In addition to robust coverage for medical, dental, vision, life & disability benefits, Beck is pleased to offer its team members: 401k match and free SmartDollar program for financial wellness Free dedicated financial coach Personal health & fitness program for tracking activities & earning rewards Paid family leave Health discounts on medical premiums Free comprehensive health screenings Free health coach program for weight-loss & hypertension management Financial & behavioral support for family forming journeys (ex. Fertility, adoption, pregnancy, and parenthood). Free Life Coach Pet insurance discount Organized projects and events to support our communities Join our team and build your future with Beck. The Beck Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Posted 30+ days ago

T.Y. Lin International logo

Project Architect (Healthcare)

T.Y. Lin InternationalIndianapolis, IN
WHERE PASSION + PURPOSE ALIGN We are the curious. Problem solvers. Driven to unlock the potential in every system. Across five countries are 1,100 engineers, designers, and consultants collaborating to elevate the human experience, create more resilient communities, and protect the health of the planet. We transform the built environment by creating dynamic solutions - living systems - that are smart, resilient, and connected. At Introba, this is why we show up every day. To use our curiosity for good. To inspire change. To empower changemakers Introba provides world-class building engineering design, analytic, and consulting services at all scales, specializing in net-zero first thinking. Through the cultivation of thought leadership, we deliver sustainable and forward-thinking solutions to the most complex design challenges facing the world's leading clients and partners. Job Summary Introba is seeking a Project Architect, with a Healthcare background, for our Indianapolis, IN location. This person will provide architectural design and construction administration services from the initial project inception through completion. Responsibilities & Qualifications Responsibilities: Research, plans, designs, and administers building projects for clients, applying knowledge of design, construction procedures, building codes and materials. Performs field investigations and evaluations of existing buildings to document existing field conditions; and prepares drawings of existing conditions. Develops building designs based on established design criteria and budgets. Prepares drawings utilizing Revit. (preliminary concept, schematic design, design development and construction documents) Prepares technical specifications utilizing Masterspec, UFGS SpecsIntact & VA TIL Specs. Healthcare planning, programming, medical equipment coordination Must possess understanding of the FGI Guidelines and coordination Understanding and knowledge of UFGS & VA criteria and guidelines Presents and explains design of the project to client and other team representatives. Coordinates all components that will comprise the building project including site, interiors, structural and MEPFP disciplines and integrates these elements into a unified design. Coordinates and prepares submittals at appropriate intervals during the design process for submission to client. Assists the client in filing documents for government approvals and permits. Takes an active role during construction administration including shop drawing review; responding to contractor requests for information; performing site visits and preparing field observation reports. Assists in the organized close-out of the project including final site observation and development of punch list, coordination and preparation of record drawings and other closeout documents. Maintains an organized project file documenting the entire design and construction process. Qualifications: Professional degree in Architecture or Design from an accredited college or university 8 plus years related experience and/or training; registration preferred. Fluent in REVIT current version 2025. Development of specifications utilizing MasterSpec format. Ability to learn SpecsIntact (UFGS) specification writing. Experience with Government project is a benefit. Understanding of report writing and design analysis narratives. Familiarity with building codes and building systems Collaborative and organized Editing of PDF documents in Bluebeam. General support software skills include Microsoft Word, Microsoft Excel, Microsoft OneDrive, Microsoft Construct (BIM 360), and Microsoft Teams. Enscape or similar 3D modeling software experience is a plus. Additional Information #LI-Hybrid Introba offers a comprehensive total rewards package. Our benefits may include medical , disability and life insurance coverage , continuing education benefits, paid time off, employee assistance program and a retirement savings plan with company matching contributions. Benefits will vary by country location and may only be available in US or Canada. We encourage all candidates to explore our total rewards offering. Collaboration, mission-driven focus, discipline, and leadership skills developed through military service benefit us all. Whether you are a Veteran, Guardsman or Reservist, a Military Spouse or you are planning to transition to civilian life in the near future, we welcome and value your application. Introba is an equal opportunity employer, and we prohibit discrimination and harassment of any type as protected by federal, provincial, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. The company and its employees are required to comply with all local health authority, legal or lawful client requirements.

Posted 5 days ago

T logo

Corporate Banking Relationship Manager- Healthcare

Texas Capital Bancshares, Inc.San Antonio, TX
Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment - investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships. Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO). Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News' Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate's 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com. As a key member of our healthcare corporate banking team, the Relationship Manager (RM) will lead strategic client engagement across a diverse portfolio of healthcare entities. This role is responsible for delivering tailored financial solutions, managing complex credit structures, and deepening relationships with for-profit, non-real estate healthcare organizations. The RM will serve as a subject matter expert across the bank, helping to grow the healthcare vertical and collaborating closely with internal partners including investment banking, credit, and product teams. Key Responsibilities: Client Relationship Management: Serve as the primary contact for C-suite executives and decision-makers across a portfolio of healthcare clients, ensuring high levels of engagement and satisfaction. Strategic Growth: Develop and execute a disciplined calling strategy and client acquisition pipeline to expand the bank's presence in the healthcare sector. Tailored Solutions: Leverage deep industry knowledge to deliver customized banking solutions, including credit, treasury, and capital markets products. Cross-Functional Collaboration: Partner with internal teams to structure and execute deals, cross-sell products, and deliver comprehensive financial support. Credit & Risk Oversight: Work closely with credit teams to underwrite and monitor transactions, proactively identifying and managing risk. Deal Execution: Lead client pitches, negotiations, and presentations to secure new business and expand existing relationships. Mentorship & Team Leadership: Mentor junior talent, fostering a collaborative and high-performing culture within the Corporate Banking team. Compliance & Governance: Ensure adherence to regulatory requirements, internal policies, and risk frameworks. Qualifications: Bachelor's degree in Finance, Accounting, Business, Economics, or a related field. 10+ years of experience in Corporate or Commercial Banking, with a strong focus on healthcare clients. Formal credit training or equivalent experience in credit analysis and underwriting. Proven track record of relationship management, business origination, and portfolio growth. Strong understanding of capital markets, bank products, and financial regulations. Excellent communication, organizational, and problem-solving skills. Proficiency in Salesforce and Microsoft Office (Teams, Word, Excel, PowerPoint). FINRA Series 79, 63, and SIE licenses required (or must be obtained within 120 days of employment). The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.

Posted 30+ days ago

A Place for Mom logo

Healthcare Account Executive - Los Angeles

A Place for MomLos Angeles, CA

$90,000 - $95,000 / year

Exciting opportunity to join the A Place for Mom team as an outside sales Healthcare Account Executive. You will be the face of A Place for Mom with the hospitals and skilled nursing facilities in your territory and the families being discharged from the facilities as we grow the business. You are responsible for driving lead generation and move-ins to communities from your book of accounts. You are hungry, excited to build relationships with healthcare professionals, and persistent in finding the most effective approaches to grow each account in order to help more families find the care they need. What You Will Do: Work in a fast-paced, growing industry to help families and professional referral sources with seniors urgently needing to be discharged into a community meeting their needs or with a home care agency as they transition out of a hospital or skilled nursing facility Deliver on your target quota of families selecting a senior care option each month by generating daily qualified patient referrals from your assigned market plan accounts Currently maintains a portfolio of clients (social worker, case managers, and discharger planners) specifically in hospitals and skilled nursing centers within this open territory Develop, own, and grow your book of accounts to increase referral volume in your territory Cultivate new contacts within each account through networking, cold calls, and service presentations, following up with each referral source on discharge outcomes to reinforce the value A Place for Mom delivers Educate families on their care options and how they will work with you and a Healthcare Senior Living Advisor to find the right senior living option as they are discharged Work with your partner Healthcare Senior Living Advisors to deliver on your target quota of families in moving into a community or hiring in home care Leverage and analyze reports in our CRM and internal structure to develop and manage your pipeline Pilot new initiatives, tests, and processes (e.g., account scoring, CRM changes) in your territory and provide feedback to improve the tools and resources at your disposal Qualifications: Bachelor's degree preferred 3-5 years of outside sales experience as an individual contributor with exceptional prospecting and lead generation abilities Knowledge of the Senior Living Industry Hospital/skilled nursing facility sales experience Proven track record of exceeding sales quotas and collaborating with other teams to do so Must be relationship driven with a strategic mindset Successfully demonstrated experience in presenting to target customers and overcoming objections Thrives in a fast-paced, change infused, independent environment with a willingness to roll up your sleeves, test new processes, and get the job done Hungry to learn and improve with a strong competitive approach Expected to travel daily into the accounts in your territory during the 5-day business week (locally) Strong communication skills with both internal and external stakeholders at all levels Effective time management skills Technologically focused and proficient in Microsoft Office, Google Sheets and a CRM (Salesforce preferred) Schedule: You will be in the field daily, working with your Regional Director to build your account plan each week to build, nurture, and grow your accounts to deliver on your monthly targets Your time in the field will include scheduled presentations at accounts, calls, and impromptu drop-ins to meet with case managers, discharge planners, doctors, and the patients being discharged Compensation: Base Salary: $90-95,000 On Target Earnings: $125-130,000 + (Uncapped) Benefits: 401(k) plus match Dental insurance Health insurance Vision Insurance Paid Time Off #LI-LP1 About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support - connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most - their love for each other. We're proud to be a mission-driven company where every role contributes to improving lives. Caring isn't just a core value - it's who we are. Whether you're supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. Win The Right Way: We see organizational integrity as the foundation for how we operate. Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Posted 3 weeks ago

D logo

Healthcare Operations Manager

DaVita Inc.Riverdale, UT
Posting Date 01/23/2026 5575 S 500 East, Ogden, Utah, 84405-6907, United States of America As a Healthcare Operations Manager (Facility Administrator) at DaVita, you'll be a part of a Team that values work-life balance and where your personal and professional growth is a top priority. DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient care as the trusted front-line leader in an outpatient clinic setting. Health care experience is not required! What you can expect as a Healthcare Operations Manager: Patients come first. You have an opportunity to build on your relationship with your patients, while also continuously improving their health through clinical goal setting and quality improvement initiatives. Meaningful Workday - EVERY Day. You'll go home every day knowing you are making a difference in patients' lives and that you are developing your team to reach their full potential. Available when the clinic is open. Lead a Team. Develop, mentor and inspire a cross-functional clinical team (census dependent on state laws) to deliver the best for our patients, teammates and community. Financial Management. Manage complete operation and performance of the clinic: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance. Autonomy. It's your clinic to run. You aren't alone though. You will have the support and guidance of your director, regional peers and the greater company to help you manage your facility. We foster entrepreneurs and those who seek to continuously improve. Culture & Growth. Our values are not just written in a book somewhere, but are an intentional part of everything we do. As leaders, you are able to reward others for demonstrating those shared beliefs and behaviors, and in turn, we intend to do the same for you. Partner with Regional Operations Director to identify and address employee and patient concerns to drive towards Regional goals and standards Now is your time to explore your next journey-at DaVita. What you can expect: Lead a Team that appreciates, supports and relies on each other in a positive environment. Performance-based rewards based on stellar individual and team contributions. What we'll provide: DaVita is a clinical leader! We have the highest percentage of facilities meeting or exceeding CMS's standards in the government's two key performance programs. We expect our nurses to commit to improving patient health through clinical goal-setting and quality improvement initiatives. Comprehensive benefits: DaVita offers a competitive total rewards package to connect teammates to what matters most. We offer medical, dental, vision, 401k match, paid time off, PTO cash out, paid training and more. DaVita provides the opportunities for support for you and your family with family resources, EAP counseling sessions, access to Headspace, backup child, elder care, maternity/paternity leave, pet insurance and so much more! Requirements: Associate's degree required; Bachelor's degree in related area strongly preferred Minimum of one year experience required in management (healthcare, business, or military) or equivalent renal experience (nurse, dietitian, social worker, LPN, etc.) at discretion of DVP and/or ROD Current license to practice as a Registered Nurse if required by state of employment Current CPR certification required (or certification must be obtained within 60 days of hire or change in position) Other qualifications and combinations of skills may be considered at discretion of ROD and/or Divisional Vice President Collaboration is a much to be successful in this role. You will be working with clinical and financial teams on a daily basis to produce results that align to business needs. Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required. Now is your time to join Team DaVita. Take the first step and apply now. #LI-BY1 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Posted 2 weeks ago

Mission Healthcare Services Inc logo

Healthcare Administrative Assistant

Mission Healthcare Services IncSan Diego, CA

$22 - $24 / hour

Pay range: $22-$24 per hour, depending on experience Schedule/Shift: M-F, Non-Exempt position Location: San Diego, CA Responsibilities: Deliver excellent customer service and maintain professionalism at all times. Operate telephone switchboard to answer, screen and forward calls, provide information, take messages and schedule appointments. Provide assistance to leadership, preserving the confidential nature of which he/she has knowledge. Welcome visitors by greeting them, in person or on the telephone; answering or referring inquires. Direct visitors by maintaining employee and department directories and providing instructions as needed. Maintain security by following procedures, monitoring logbook, and issuing visitor badges. Qualifications: High school graduate with 2+ years of business experience; bachelor's degree preferred. Proficient in word processing, desktop publishing and spreadsheet software.

Posted 2 weeks ago

Infosys LTD logo

Healthcare Test Lead

Infosys LTDPhoenix, AZ
Job Description Infosys is seeking a Healthcare Test Lead As a Healthcare Test Lead, you will act as a validation and quality assurance expert and review the functionality of existing systems. You will conduct requirement analysis, define test strategy & design and lead execution to guarantee superior outcomes. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required Qualifications: Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time 4+ years of Information Technology experience Candidate must be located within commuting distance of Richardson, TX, Raleigh, NC, Indianapolis, IN, Phoenix, AZ, Hartford, CT or be willing to relocate to the area. Candidate must be ready to travel. Preferred Qualification: 4+ years of experience in Functional, UAT, E2E, Data migration testing, Integration testing. Must Have: STLC, SQL, QNXT, Healthcare Domain expertise, Project management, Business testing (UAT, E2E). Should possess good understanding of Healthcare Payer business processes across all Payer domains- Benefits, Enrollment, Claims, Provider Management, Clinical & Utilization Management, Digital. Hands on experience in System integration testing, UAT, Business Testing for large program implementations with QNXT as core processing system and surround applications Experience with different EDI transactions is mandatory: 834, 835, 837 P/I, 270/271, 276/277. Hands on experience in Health care specific QNXT, EDFIECS, Encounters, QNXT Should be able to provide daily status report, timely updates, handle escalations and able to provide inputs on critical capabilities. Excellent verbal and written communication skills with client and onsite-Offshore teams. Participate in leadership meetings at onsite and provide insights related to program. Experience with Lean/Agile development methodologies. Excellent communication and client interfacing skills. Experts and Development team for understanding the business and technical requirements. Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :- Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.

Posted 1 week ago

Columbus State Community College logo

Adjunct- Healthcare Management

Columbus State Community CollegeColumbus, OH

$57+ / hour

Job Description: The Adjunct - Healthcare Management position provides quality instruction and maintains a positive learning environment in the classroom, with major emphasis placed on teaching, supporting, and evaluating students. The Adjunct role provides instruction and monitors teaching/learning effectiveness in courses assigned by the Department Chair or other leadership members. The incumbent must exhibit strong organizational skills and the ability to multitask while engaging large groups of people with complicated material. Instruction & Student Learning Teaches assigned courses as scheduled. Considers individual differences of students in order to design and support a range of appropriate learning activities. Participates in the identification of students with academic or other needs and responds by utilizing an appropriate resource. Uses technology in a manner appropriate to the nature and objectives of courses and programs and communicates clearly to students the expectations concerning the use of such technology. Keeps accurate and appropriate records in accordance with departmental policies. Maintains attendance records, determines and submits grades timely, and in accordance with established policies and procedures of the College, and communicates progress feedback as well as other relevant information to students throughout the semester. Distributes and maintain accurate syllabi that incorporates departmental, college, cross-college, and instructor requirements. Conducts classes punctually and in accordance with the prescribed meeting schedule. Employs appropriate assessment techniques to measure students' performance in achieving course goals and objectives. Engages in periodic meetings with the department, Lead Instructor, and Chairperson relative to teaching duties and professional development. Student Engagement & Advisement Creates a positive classroom atmosphere that encourages active and collaborative learning, student effort, academic challenge, student and faculty interaction, and support for learners. Uses technology to assist in communication with students. Encourages a sense of community among students for learning both inside and outside the classroom. Refers students to appropriate student and academic support services available at the College or in the community. Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. Minimum Qualifications Bachelor's Degree in Healthcare Administration. Compensation Details: Compensation: $56.88 per contact hour Contact Hour: Two hours equals one contact hour Hours: Maximum of 12 contact hours per week Full Time/Part Time: Part time

Posted 30+ days ago

Ivy Rehab logo

Healthcare Customer Care Agent (Temp-To-Perm)

Ivy RehabTampa, FL

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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Career Development

Job Description

State of Location:

Florida

Position Summary:

At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Care Agent), you will play a crucial role in our mission to help enable people to live their lives to the fullest.

Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description:

Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent

Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST

We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.

The Patient Engagement Advocate (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a "local" patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.

Your responsibilities will include:

  • Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.

  • Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care.

  • Leverage technology and knowledge base content modules to provide an experience that "feels local" from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid "us vs them" approach and demonstrate an inclusive "we" mentality.

  • Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.

  • Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.

  • Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.

  • Effectively inform and educate patients on insurance and about our financing/payment plan options.

  • Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.

  • Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.

  • Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.

  • May work in other channels such as outbound, email, chat, etc.

  • Perform other duties as assigned.

To excel in this role, you should possess:

  • High School/GED or equivalent; College degree is preferable

  • Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps

  • Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.

  • Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency

  • Preferred typing aptitude of 50-70 WPM.

  • Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)

  • Demonstrated tenure in previous positions of at least 2-3 years

  • Must have a dedicated, quiet workspace at home (with a door) to work without distractions

  • Must be able to provide a reliable high-speed internet connection for remote work

  • Excellent verbal and written communication skills and the ability to effectively engage with patients

  • Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)

  • Attention to detail

  • Ability to work in a fast-paced environment

  • Must be technically savvy, with demonstrated experience working with multiple systems and apps

We welcome you to apply if you hold the following attributes:

  • Good listener

  • Collaborative and team player

  • Ability to display caring attitude and be empathetic

  • Multi-task-carry on engaging conversation while following proper protocols for information capture

  • Receptivity to coaching as well as understanding your strengths and opportunities for development

Why choose Ivy?

  • Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

  • Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

  • Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.

  • Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

#LI-remote

#LI-ST1

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyrehab.com

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