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Director, Healthcare Contact Center Operations-logo
Director, Healthcare Contact Center Operations
LiveOpsScottsdale, AZ
The Purpose of Your Role The Director is committed to enhancing customer satisfaction and maximizing return on investment through the development and implementation of innovative call center initiatives and performance strategies. With strong problem-solving skills, the Director will address complex, compliance-regulated challenges and lead cross-functional efforts to optimize support initiatives and capitalize on opportunities to improve program performance. The Qualifications We're Looking For Bachelor's Degree required; in Business, Communications preferred 8+ years related experience 4+ years Leadership experience Proven experience in operational delivery and driving performance excellence Proven leadership competencies to include setting vision and strategy, building teams, knowing the business, driving for results, and encouraging open exchange of ideas and knowledge. Strong, proven experience across multiple functions including customer service in fast-paced, service/team environment (call center, customer service) A highly motivated change agent that drives business-focused solutions Strong written, verbal and presentation skills with the ability to distill highly complex requirements into compelling business objectives Strong problem-solving abilities in complex, compliance regulated department The Competencies You Bring Dealing with Ambiguity Decision Making Management Negotiating Operational Awareness * Strategic Thinking The Value You Deliver Manages operations, ensuring customer satisfaction, cost optimization, and budget adherence. Oversees the development and implementation of call center initiatives to enhance client and patient experiences. Leads process improvement, business development, and annual satisfaction projects. Identifies service-related business needs and formulates strategic recommendations. Develops performance strategies for product/indication/channel with financial backing. Understands client business to proactively address evolving needs with strategic plans. Employs critical thinking to innovate and establish best practices. Strong communicator, adept at presenting complex information clearly and collaborating effectively. Balances diverse workload and prioritizes effectively in a dynamic business environment. Coordinates with stakeholders for program oversight, maintaining timelines, and budget management. Creates impactful promotional materials aligned with strategic goals. Manages project budgets, evaluates promotional effectiveness, and maintains customer/vendor communication for project alignment. Essential Job Functions Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation. Ability to sit or stand at a desk for extended periods of time while working on a computer. Available for virtual meetings in a non-distracted environment. Ability to work independently and meet deadlines. Up to 25% travel required per year. Direct operational management and strategic execution for customer service excellence and efficiency. Drive process improvements and implement innovative strategies to boost client satisfaction and ROI. Facilitate cross-departmental collaboration and maintain clear communication to ensure program alignment and success. About Liveops: Liveops partners with Fortune 500 brands to provide exceptional on-demand outsourced customer support, specializing in healthcare, retail, insurance, and financial services. Our people-first approach enables us to deliver high-quality, scalable solutions that help our clients exceed their customer service goals. As a Liveops employee, you'll be part of a collaborative, purpose-driven culture that values curiosity, innovation, and results. We pride ourselves on fostering an inclusive and supportive environment, with resources like our employee resource groups, wellness program, and other initiatives that empower employees to thrive personally and professionally. Liveops offers excellent benefits, including comprehensive insurance, a 401(k) match, and a flexible vacation plan, ensuring balance and well-being for our team members. Eligibility Requirements Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Indiana, Kansas, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future. Equal Opportunity Employer

Posted 1 week ago

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Complex Claims Consultant (Healthcare)
CNA Financial Corp.Littleton, CO
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Start the next chapter of your career as a Complex Claims Consultant in Healthcare for CNA Insurance. CNA is a market leader in insuring healthcare providers and facilities, including physicians, nurses, nurse practitioners, dentists, physical therapists, counselors, pharmacists, massage therapists and more than 100 other categories of medical service providers, along with the facilities and practices in which they work. This role will support the Healthcare business and interact with these key customers. You will be responsible for the overall investigation, management and resolution of Healthcare professional liability claims in multiple states. You will be recognized as a technical expert in the interpretation of complex or unusual policy coverages. Under general management direction, you will work within defined authority limits, to manage professional liability healthcare claims with moderate to high complexity and exposure in accordance with company protocols, quality and customer service standards. You will also partner with internal business partners such as Underwriting and Risk Control, to share claim insights that aid in good underwriting and risk management decisions. The individual will work with insureds, attorneys, other insurers and account representatives regarding the handling and/or disposition of complex litigated and non-litigated claims in multi-state jurisdictions. The individual will investigate and resolve claims, coordinate discovery and team with defense counsel on litigation strategy. They should be able to utilize claims policies and guidelines, review coverage, determine liability and damages, set financial reserves, secure information to negotiate and settle claims. This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of highly complex healthcare professional liability claims, with large exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits. Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information. Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, working with counsel and following the company's claim handling protocols. Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim. Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts where necessary, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority. Establishes and manages claim budgets by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner. Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation. Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely. Keeps leadership informed of significant risks and losses by completing loss summaries, identifying claims to include on oversight/watch lists, and preparing and presenting succinct summaries to senior management. Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business. Mentors, guides, develops and delivers training to less experienced Claim Professionals. May perform additional duties as assigned. Reporting Relationship Typically Director or above Skills, Knowledge & Abilities Thorough knowledge of the professional liability insurance industry, products, policy language, coverage, and claim practices. Strong communication and presentation skills both verbal and written, including the ability to communicate business and technical information clearly. Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems. Strong work ethic, with demonstrated time management and organizational skills. Ability to work in a fast-paced environment at high levels of productivity. Demonstrated ability to negotiate complex settlements. Experience interpreting complex insurance policies and coverage. Ability to manage multiple and shifting priorities in a fast-paced and challenging environment. Knowledge of Microsoft Office Suite and ability to learn business-related software. A commitment to collaboration and demonstrated ability to value diverse opinions and ideas. Education & Experience: Bachelor's Degree or equivalent experience. Typically a minimum six years of relevant experience, preferably in claim handling. Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. Prior negotiation experience. Professional designations are a plus (e.g. CPCU). #LI-KP1 #LI-Hybrid In Chicago/New York/California, the average base pay range for the Complex Claims Consultant role is $113,000 to $160,000. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

Posted 30+ days ago

Sales Engineer- Casework & Millwork (Healthcare Market)-logo
Sales Engineer- Casework & Millwork (Healthcare Market)
Stevens IndustriesTeutopolis, IL
Apply Description Teutopolis, IL | 1st Shift | Travel up to 50% Full-Time | Salary + Commission | Employee-Owned Company Stevens Industries, a national leader in wood and laminated products, is expanding in the healthcare construction market. We're seeking a motivated sales professional to lead business development for our Casework and Millwork Division, focusing on hospitals, clinics, and medical office buildings. Key Responsibilities: Identify and pursue sales opportunities in healthcare construction Build relationships with architects, contractors, and healthcare systems Interpret architectural plans and collaborate with internal teams on bids Present solutions tailored to healthcare-specific needs Requirements Bachelor's degree in Construction Management, Business, Healthcare Admin, or related field (preferred) Experience in B2B or construction sales, ideally in healthcare design/build Strong communication and negotiation skills with a consultative sales approach Ability to read and interpret architectural drawings and specs Self-starter with the ability to manage multiple projects and timelines BENEFITS: Highly competitive salary and bonus structure On-Demand Pay - Access your earned pay prior to payday 100% Company-Paid Employee Health Insurance, Life Insurance, & Disability Insurance Competitive Paid Time Off Plan plus 9 Paid Holidays 200% Company 401(K) Match Annual Profit-Sharing Bonuses Company Stock Options Dental & Vision Insurance Health Savings Account with Company match On-site Childcare for Employees' Children and Grandchildren Educational Assistance Plan Additional Employee Perks such as fitness club reimbursement, retail discounts, company apparel, special employee events and meals, and more Recognized as one of the fastest growing furniture and cabinet manufacturers in the United States, Stevens Industries, Inc. is a world-class manufacturer of wood and laminated products. We're dedicated to innovation, technological advancement, and beauty in functionality. Founded in 1956 and 100% employee owned, we credit our achievements to a focused path and our talented, passionate employee owners. Stevens Industries, Inc. and Tot Mate Central is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. The pay range provided represents the expected compensation for this position. Actual pay will be determined based on factors such as experience, skills, and qualifications, while maintaining fairness with internal pay structures. We ensure compliance with all applicable wage and hour laws, including those related to minimum pay requirements. Salary Description $80,000-$120,000 (Salary includes Commission)

Posted 30+ days ago

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Licensed Practical Nurse Or Registered Nurse - NHC Healthcare Bluffton
National Healthcare CorporationBluffton, SC
nhccare.com/careers EOE

Posted 3 weeks ago

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Housekeeping And Laundry Aide - Healthcare Facility
Therapy Management CorporationRobertsdale, AL
Overview Housekeeping and Laundry Aide in a skilled nursing facility.

Posted 30+ days ago

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Mid-Market Account Executive - Financial Services & Healthcare
Gong.io Inc.Salt Lake City, UT
Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io. As a Mid-Market Account Executive specific for the Emerging Markets vertical, you'll play a key role in expanding our business accounts and acquiring new customers within the financial services, healthcare, consulting, manufacturing, and energy industries. Being a champion of the entire sales process from start to finish, you will use your creative prospecting skills to strategically pursue net new business. Working through complex deals, your insatiable curiosity makes you a thought leader, and your drive to succeed keeps you at the top of the leaderboard. Those who challenge conventional wisdom & never settle for the status quo are strongly encouraged to apply! As a part of Gong's sales team, you will become a master of discovery & a strategic business partner for prospective customers. You will play a huge role in our company growth journey, while navigating your own individual growth journey as well. Are you looking for the opportunity to make big waves & to perfect your craft of sales? We can't wait to meet you! RESPONSIBILITIES Manage prospects from lead to close Provide an exceptional customer experience Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects Cultivate lasting relationships with customers Run and implement pilot programs Maintain weekly sales forecast and achieve quota quarterly QUALIFICATIONS 3+ years of relevant closing experience in addition to outbound SDR/BDR experience preferably having sold to Financial Services, Healthcare, Consulting, Manufacturing or Energy organizations You are located in Salt Lake City and willing to come into the office 3 days a week Previous SaaS and enterprise software experience, with clear examples of consistently closing deals at $50-$250K+ Previous outbound prospecting experience into greenfield territory Demonstrated success in achieving sales goals (President's Club, Rep of the Year, etc.) Comfortable selling to VP, C-Suite executives, and sales leaders while navigating through multiple decision makers in an organization Excellent verbal and written communication skills Self-motivated with an entrepreneurial spirit PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. The annual OTE for this position is $160,000 - $210,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. #LI-NB2

Posted 30+ days ago

Assurance Manager - Healthcare-logo
Assurance Manager - Healthcare
EisneramperMinneapolis, MN
Job Description At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals. We are seeking an Assurance Manager to join the Healthcare Assurance practice, able to sit in a number of our offices. We are seeking someone who thrives in a growing environment and providing clients with exceptional services. What it Means to Work for EisnerAmper: You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry You will have the flexibility to manage your days in support of our commitment to work/life balance You will join a culture that has received multiple top "Places to Work" awards We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions We understand that embracing our differences is what unites us as a team and strengthens our foundation Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work What Work You Will be Responsible For: Collaborate to plan audit objectives and determine an audit strategy Lead multiple audit engagements and competing priorities Review and examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards Maintain active communication with clients to manage expectations, ensure satisfaction, and lead change efforts effectively Understand and manage firm risk on audits and proposals Supervise, train and mentor staff during engagement Assess performance of staff for engagement evaluations Basic Qualifications: Bachelor's degree in Accounting or equivalent field 5+ years of progressive audit and/or assurance experience CPA Experience with healthcare clients Preferred/Desired Qualifications: Master's degree in Accounting or equivalent field 1+ year of supervisory experience EisnerAmper is proud to be a merit-based employer. We do not discriminate on the basis of veteran or disability status or any protected characteristics under federal, state, or local law About Our Assurance Team: In the EisnerAmper Assurance Group, we're transforming the traditional reputation of auditing. By operating on the core tenets of profound trust, professional integrity, and consistent results, we strive to create lasting partnerships with our clients based on solutions rather than simply identifying issues in their financial statements. To stay up to date with evolving industry processes and regulations, we place a heavy emphasis on continued education and the consistent adoption of new technologies. This enables us to effectively innovate, grow as individuals, and provide faster, more accurate solutions and due diligence for our partners. Acting as a trusted third party to our clients, we provide solutions that create assurance and peace of mind. Because we understand trust comes with time, we define success by the relationships we create and foster. We act as a trusted business advisor every step of the way, from a client's first financial report to their close of business. About EisnerAmper: EisnerAmper is one of the largest accounting, tax, and business advisory firms, with approximately 450 partners and 4,500 employees across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow. Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients. Should you need any accommodations to complete this application please email: talentacquisition@eisneramper.com. For Minnesota, the expected salary range for this position is between $112,000 - $121,000 USD Annual. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. #LI-Hybrid #LI-MC1 Preferred Location: New York For NYC and California, the expected salary range for this position is between 85000 and 150000 The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Posted 3 weeks ago

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Complex Claims Consultant - Healthcare
CNA Financial Corp.Glastonbury, CT
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Start the next chapter of your career as a Complex Claims Consultant in Healthcare for CNA Insurance. CNA is a market leader in insuring healthcare providers and facilities, including dentists, physicians, nurses, nurse practitioners, physical therapists, counselors, pharmacists, massage therapists and more than 100 other categories of medical service providers, along with the facilities and practices in which they work. This role will support the Healthcare business and interact with these key customers. You will be responsible for the overall investigation, management and resolution of Healthcare professional liability claims in multiple states. You will be recognized as a technical expert in the interpretation of complex or unusual policy coverages. Under general management direction, you will work within defined authority limits, to manage professional liability healthcare claims with moderate to high complexity and exposure in accordance with company protocols, quality and customer service standards. You will also partner with internal business partners such as Underwriting and Risk Control, to share claim insights that aid in good underwriting and risk management decisions. The individual will work with insureds, attorneys, other insurers and account representatives regarding the handling and/or disposition of complex litigated and non-litigated claims in multi-state jurisdictions. The individual will investigate and resolve claims, coordinate discovery and team with defense counsel on litigation strategy. They should be able to utilize claims policies and guidelines, review coverage, determine liability and damages, set financial reserves, secure information to negotiate and settle claims. This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of highly complex healthcare professional liability claims, with large exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits. Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information. Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, working with counsel and following the company's claim handling protocols. Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim. Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts where necessary, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority. Establishes and manages claim budgets by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner. Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation. Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely. Keeps leadership informed of significant risks and losses by completing loss summaries, identifying claims to include on oversight/watch lists, and preparing and presenting succinct summaries to senior management. Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business. Mentors, guides, develops and delivers training to less experienced Claim Professionals. May perform additional duties as assigned. Reporting Relationship Typically Director or above Skills, Knowledge & Abilities Thorough knowledge of the professional liability insurance industry, products, policy language, coverage, and claim practices. Understanding of dental malpractice claims and policies is strongly favored. Strong communication and presentation skills both verbal and written, including the ability to communicate business and technical information clearly. Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems. Strong work ethic, with demonstrated time management and organizational skills. Ability to work in a fast-paced environment at high levels of productivity. Demonstrated ability to negotiate complex settlements. Experience interpreting complex insurance policies and coverage. Ability to manage multiple and shifting priorities in a fast-paced and challenging environment. Knowledge of Microsoft Office Suite and ability to learn business-related software. A commitment to collaboration and demonstrated ability to value diverse opinions and ideas. Education & Experience: Bachelor's Degree or equivalent experience. JD a plus. Typically a minimum six years of relevant experience, preferably in claim handling or medical malpractice litigation. Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. Professional designations are a plus (e.g. CPCU). #LI-KP1 #LI-Hybrid In Chicago/New York/California, the average base pay range for the Complex Claims Consultant role is $113,000 to $160,000. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

Posted 2 weeks ago

Healthcare Hedis/Quality Operations Coordinator - Tucson, AZ-logo
Healthcare Hedis/Quality Operations Coordinator - Tucson, AZ
P3 Health PartnersTucson, AZ
People. Passion. Purpose. At P3 Health Partners, our promise is to guide our communities to better health, unburden clinicians, align incentives and engage patients. We are a physician-led organization relentless in our mission to overcome all obstacles by positively disrupting the business of health care, transforming it from sickness care into wellness guidance. We are looking for a Quality Operations Coordinator. If you are passionate about your work; eager to have fun; and motivated to be part of a fast-growing organization, then you should consider joining our team. Overall Purpose: The Quality Operations Coordinator role is responsible of managing Quality operational support initiatives while overseeing special projects, with a focus on supporting HEDIS and Pharmacy gap closures. This position requires daily problem-solving, meticulous tracking, and coordination across departments to meet varying and changing requirements. The QOC will oversee assigned affiliate groups, providing Quality operational support to clinics to achieve their goals, which may include engaging with internal and external stakeholders with in-person and telephonic outreach to patients for education and engagement on preventative screenings, data mining, medication adherence, and follow-up with primary care providers. This position may directly interact with patients to complete tasks for quality gap closure. The Quality Operations Coordinator will support the assigned market under the direction of the market VP with the assistance of the National Quality Manager. Essential Functions: Understands the principles of CMS, HEDIS, NCQA, Health Plan Quality Standards, CAHPS, HOS, and HIPAA Provides support to the Quality Management Department by working with members and network providers to improve quality of care through quality activities such as HEDIS, CMS Star Rating, and other quality performance reporting Provides telephonic outreach to patients, providers, and pharmacies to discuss opportunities for optimizing medication use or other opportunities for improvement of healthcare performance measure related issues Improves patient experience and transitions for better healthcare outcomes through quality care Participates in data collecting through medical record and claims surveillance Works to maximize health plan and healthcare provider performance on healthcare related quality measures through effective telehealth communication with patients and coordination with patient caregivers, providers, and pharmacies. Assists in planning, implementing, and executing projects to improve quality and delivery of care services Using research and knowledge, identifies potential interventions to improve quality strategies Participates in Quality Management meetings and other initiatives Prepares quality information for presentation to affiliate groups, including groups current standings relative to others and opportunities or improvement Point of Contact for provider groups designated by leader Leads project management of Quality Fairs, Diabetic Days, and P3 events to maximize quality gap closure Subject Matter Expert in P3 machines (diabetic eye camera, bone density machine, etc.) Responds to health plan, provider and interdepartmental calls in accordance with exceptional customer service Reviews provider group gap uploads through the P3 Provider portal Other duties as assigned Education and Experience: High school diploma/GED required, associate degree in related field or equivalent experience preferred. 2+ years experience in healthcare-related fields required, clinical health care related experience, managed care, or Health plan experience strongly preferred. Experience with Microsoft Word, Excel, Power Point, Outlook and general office equipment such as copier, fax machine, required. Experience in Electronic Health Records required. Medical Assistant Certification or experience as a Pharmacy Tech, Radiology Tech, Lab Tech or similar strongly preferred. Experience with data mining is preferred. Medical terminology knowledge required, experience with CPT II codes preferred. Work Conditions Availability to travel within assigned region and work from multiple providers offices up to 90% of work schedule. Must have a valid driver's license, safe driving record, and able to furnish reliable transportation. Pay range: $22-25/hr

Posted 30+ days ago

Project Manager - Healthcare-logo
Project Manager - Healthcare
DPR ConstructionCharlotte, NC
Job Description DPR Construction is seeking a Healthcare Project Manager with a minimum of 5 years of commercial construction experience. This individual will be ultimately responsible for the day-to-day execution, project controls, project engineering, cost, risk and business management of a particular project. Management will be of commercial projects within our core markets, with a primary focus on healthcare, plus higher education, advanced technology, life sciences and commercial. Project managers will work closely with all members of the project team, project executives and regional leadership teams and will be responsible for the following: Management of all project team members (senior project engineer, project engineers, superintendents, and field office coordinator). Mentor, develop and train project engineers for fast-paced growth. 100% detailed/hands-on knowledge of project scope. Cost control/billings/collections/change management/cash flows/monthly status reports. Key point of contact with owner and architect. Challenge and support jobsite and self-perform work team. Accountable for project completion and financials, critical success factors, and customer satisfaction results. Coordinate and manage the execution of planning and scheduling of projects. Qualifications We are looking for a flexible, detail-oriented team player with the ability to manage multiple tasks, produce quality work, and consistently meet deadlines. The successful candidate will possess: Excellent listening and strong communication skills. Ability to identify and resolve complex issues. Ability to create and support team morale. Demonstrated understanding of building processes and systems. Work scope requires complete understanding of cost estimating, budgeting and forecasting. Proficient computer skills in Microsoft Office Suite, project management software (Prolog or similar), accounting cost management software (CMIC or similar), and scheduling software (Primavera or similar). 5+ years of experience in commercial construction, preferably within DPR's core markets. Bachelor's degree in construction management, engineering or related field. A strong work ethic and a "can-do" attitude. This position is salaried. #LI-RH DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at www.dpr.com/careers.

Posted 3 weeks ago

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Physical Therapist (Pt/Dpt) - Willow Springs Healthcare
PACSWillow Springs, IL
Join Our Rehab Dream Team! Position: Physical Therapist (PT) Are you a movement magician with a passion for helping others get back on their feet? Willow Springs Healthcare Center is looking for a dedicated and energetic Physical Therapist to bring strength, mobility, and smiles to our residents. Pay: From $60 per hour + / DOE + BONUS (paid in increments) What You'll Do: Create personalized treatment plans that make a real difference Collaborate with a supportive, fun-loving rehab team Empower residents to reach their mobility goals Why You'll Love It Here: Positive, team-oriented culture Opportunities to grow and lead Your work truly matters-every single day Let's get moving-apply now and help us keep our residents strong, safe, and thriving!

Posted 3 weeks ago

Sales Specialist, Healthcare-logo
Sales Specialist, Healthcare
Core MarkRogers, MN
Apply Job ID: 125169BR Type: Sales Primary Location: Rogers, Minnesota Date Posted: 07/18/2025 Job Details: Company Description Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams. Job Description We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more Growth opportunities performing essential work to support America's food distribution system Safe and inclusive working environment, including culture of rewards, recognition, and respect Position Summary: This is a member of our Sales Specialist team focusing on the Healthcare Segment. Responsible for sales and profitability growth of specific accounts in an assigned geography. May include, but not limited to: order taking, order processing, order guide maintenance, pricing maintenance within guidelines set by the sales manager, accounts receivable monitoring of assigned accounts. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company. Position Responsibilities: Profitable growth of assigned customers in terms of increasing line item penetration, gross profit dollars per drop increases and overall increase in customer base. Responsible for account penetration and product presentations to customers. Presentation of ongoing promotions to accounts. Performs other related duties as assigned. Expected compensation is between $85,000- $95,000. Required Qualifications High School Diploma/GED or Equivalent Experience 1-2 years Sales / Marketing or related area Preferred Qualifications Associates/2-year technical - Sales / Marketing or related area 2-4 years Sales / Marketing within foodservice industry. EEO Statement Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement. Apply

Posted 1 week ago

Director, Key Account Development - Healthcare - Global Account Program | North America |-logo
Director, Key Account Development - Healthcare - Global Account Program | North America |
Kuehne & Nagel Logistics, Inc.Bensenville, IL
It's more than a job With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. At Kuehne+Nagel, our work is about more than we imagine. Due to continued growth within our Global Healthcare organisation, Kuehne+Nagel are expanding our Global Key Account Team to manage some of our most strategic Healthcare customers. Reporting to our vertical lead in North America, this role will form a key part of our global account program and is a senior strategic key account management role. The role is based in the US but will be focussed on both managing and leading Global customers within our portfolio. If you excel in building strong relationships, managing senior stakeholders and growing business, this role is perfect for you! How you create impact Our Director, Key Account Development members are strategic consultants with the ultimate responsibility to understand our customers' requirements in proposing solutions that add value and build long lasting partnerships. As a Director of Key Account Development in our Healthcare Global Account Program, you will oversee the end-to-end commercial customer journey for a dedicated portfolio of key accounts. Acting as the leading Kuehne+Nagel representative, you'll manage relationships, develop business strategies, and ensure alignment with our logistics services across all business units. Your role will focus on translating customer needs into actionable plans and driving business growth through strategic sales and account management. Manage and develop key customer relationships across the globe, aligning our logistics services with their needs. Identify new opportunities: increasing the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio. Drive business development and sales initiatives, focusing on up-selling and cross-selling. Negotiate rates and service contracts, ensuring all commercial requirements are met. Monitor performance metrics and take action to ensure targets are achieved. Develop and maintain detailed account plans, ensuring alignment with customer needs. Transition new business to operations smoothly, ensuring commitments are met. Conduct regular review sessions with customers, emphasising continuous improvement and innovation. Lead and work as part of a Global Customer Management team to drive global share of wallet growth for your specific customers. This position can be located in the East or Central Region of the US, with proximity to a major airport preferred. What we would like you to bring Proven experience in senior key account management and business development within the logistics sector (5+ years of freight forwarding sales experience) with a strong sales track record. Deep understanding of the healthcare industry and supply chain management. Strong stakeholder management and communication skills, with the ability to manage relationships across various organisational levels. Competitive mindset with excellent negotiation skills and a drive to achieve business goals. Proficiency in CRM systems and familiarity with sales management processes. Ability to work independently and collaboratively with cross-functional teams. What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $140,000 and $160,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-PD1 Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Posted 2 weeks ago

Healthcare Consulting Associate - CDI Inpatient Coding-logo
Healthcare Consulting Associate - CDI Inpatient Coding
Huron Consulting GroupChicago, IL
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. At Huron, An Associate leads with expertise and collaboration, partnering with Huron and client leaders to create sustainable solutions that drive meaningful results. As an Associate, with our Healthcare CDI team, you will lead one or more project work streams utilizing Huron approaches, methodologies helping clients solve their business challenges to advance their clinical and financial outcomes. You'll work on varied projects, gain valuable, hands-on consulting and change management experience, while positively impacting mission-driven healthcare organizations. Your role will foster a supportive, inclusive environment, empowering team members and creating a workplace where diverse perspectives are valued. You will build critical leadership skills to grow your career and mentor junior Huron staff. This allows you to make an impact and provide you career opportunities both within and beyond your areas of expertise. If you're passionate about driving impactful solutions and believe in the power of collaboration, Huron offers a rewarding path forward. As the Healthcare Consulting Associate in CDI, you will: Partner with project team members and client stakeholders to design and implement effective solutions by leveraging proven methodologies and best practices Leverage critical thinking skills in both data collection and complex analysis identifying data gaps and risks to develop sound conclusions and create implementable, sustainable recommendations for improvement Effectively summarize information and present findings and recommendations to varying levels of Huron and client leadership Provide direct supervision of junior project team members including coaching mentorship, leading teams, and providing feedback through performance management Deliver solutions tailored to each client's unique needs, enhancing both impact and accessibility across healthcare services Requirements: Bachelors' degree and RHIT (or RHIA) and CCS certifications required Minimum 3 years of inpatient coding experience across all specialties in an acute care hospital Strong leadership and management skills aligning to Huron's core values and competencies Proficient in ICD-10-CM/PCS and both MS-DRG and APR-DRG assignment Maintains 95%+ DRG assignment accuracy Experienced with Epic and Cerner EHR systems Skilled in coding quality audits and inpatient coding education Proficiency in Microsoft Office (Word, PowerPoint, Excel) Willingness and ability to travel every week up to 80% (Monday-Thursday with occasional onsite Fridays) and work extended hours as needed US Work Authorization required Preferences: Experience in a matrixed organization or cross-functional team environment CCDS/CDIP certification #LI-CM1 The estimated base salary range for this job is $100,000 - $130,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $112,000 - $153,400. The job is also eligible to participate in Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position Level Associate Country United States of America

Posted 30+ days ago

Project Manager - Healthcare-logo
Project Manager - Healthcare
DPR ConstructionGreenville, SC
Job Description DPR Construction is seeking a Healthcare Project Manager with a minimum of 5 years of commercial construction experience. This individual will be ultimately responsible for the day-to-day execution, project controls, project engineering, cost, risk and business management of a particular project. Management will be of commercial projects within our core markets, with a primary focus on healthcare, plus higher education, advanced technology, life sciences and commercial. Project managers will work closely with all members of the project team, project executives and regional leadership teams and will be responsible for the following: Management of all project team members (senior project engineer, project engineers, superintendents, and field office coordinator). Mentor, develop and train project engineers for fast-paced growth. 100% detailed/hands-on knowledge of project scope. Cost control/billings/collections/change management/cash flows/monthly status reports. Key point of contact with owner and architect. Challenge and support jobsite and self-perform work team. Accountable for project completion and financials, critical success factors, and customer satisfaction results. Coordinate and manage the execution of planning and scheduling of projects. Qualifications We are looking for a flexible, detail-oriented team player with the ability to manage multiple tasks, produce quality work, and consistently meet deadlines. The successful candidate will possess: Excellent listening and strong communication skills. Ability to identify and resolve complex issues. Ability to create and support team morale. Demonstrated understanding of building processes and systems. Work scope requires complete understanding of cost estimating, budgeting and forecasting. Proficient computer skills in Microsoft Office Suite, project management software (Prolog or similar), accounting cost management software (CMIC or similar), and scheduling software (Primavera or similar). 5+ years of experience in commercial construction, preferably within DPR's core markets. Bachelor's degree in construction management, engineering or related field. A strong work ethic and a "can-do" attitude. This position is salaried. #LI-RH DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at www.dpr.com/careers.

Posted 4 weeks ago

Government Healthcare Actuarial Manager-logo
Government Healthcare Actuarial Manager
Clark InsuranceNew York, NY
Company: Mercer Description: We are seeking a talented individual to join our Government Human Services Consulting team at Mercer. Mercer's Government Human Services Consulting (GHSC) practice has touched more than 60 million lives since our inception in 1985, working with state Medicaid agencies to transform Medicaid programs to better serve our most vulnerable communities. Our nearly 500 specialists provide comprehensive services including actuarial and financial, clinical and behavioral health, pharmacy, policy, and more. Government Healthcare Actuarial Manager We will count on you to: Lead routine client engagements, managing overall service delivery and strategy, financial evaluations, plan design, and more Draft and review client reports and presentations to summarize findings and implications, and recommend strategies and solutions to the client Perform and review complex analyses and cost projects by using or modifying existing tools and pricing models, and review analyses conducted by junior staff to ensure actuarial soundness and correct use of models Handle day-to-day client contact and management, resolving any project-related questions and challenges, and guide junior staff members in client interactions Assist senior team members in the development of the business by identifying potential areas of growth in existing projects, and provide assistance in responding to requests for information or proposals What you need to have: BA/BS degree 10+ years health actuarial experience, with 3+ years of Medicaid leadership actuarial experience Actuarial credentials (ASA, FSA, or MAAA) Ability to handle client and project management in a demanding work environment with tight deadlines What makes you stand out? Medicaid actuarial experience spanning multiple states, programs, health insurers, or Federal agencies and actuarial consulting experience Experience leading large teams and/or large, complex projects Experience related to health plan analysis or capitated rate development Why join our team: We help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. The applicable base salary range for this role is $117,000 to $234,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Posted 6 days ago

Mechanical Team Lead - Healthcare-logo
Mechanical Team Lead - Healthcare
HDR, Inc.o'fallon, MO
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story ' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of MO/KS Mechanical Team Lead for Healthcare Markets, we'll count on you to: Assist the Mechanical Business Class Leader with management and culture of the overall business class by being the direct supervisor of a team of mechanical engineers, EITs and designers with varying degrees of experience Work as a collaborative team with fellow Mechanical Team Leads and the Mechanical Business Class Leader for work staffing and project proposals Provide team leadership with a focus on technical excellence, quality, recruiting, mentoring, and staff development Be involved in marketing planning, proposals and interviews Be directly involved with industrial and public clients in marketing, project production and related issues Assist in ensuring that all work is planned, organized, controlled and evaluated through proactive project management system Collaborate closely with mechanical market sector leadership to ensure technical excellence in healthcare markets and all other key markets including commercial, civic, industrial, federal, water, transportation, education and laboratories and mission critical facilities Function as design lead and/or engineering project manager for key projects. Implement, monitor, and support company policy Works collaboratively with other team leads, business class leaders, operations managers, technical directors and marketing managers on business class efforts Actively encourage and participate in work-sharing and mechanical practice development with a nation-wide network of HDR Mechanical Business Class Assist the Mechanical Business Class Leader in the recruitment and growth of the business class Perform other duties as needed Preferred Qualifications 5 years experience in design of Healthcare facilities Master's degree in Mechanical Engineering, or Architectural Engineering with mechanical emphasis Experience in development and management of diverse teams Preference given to local candidates #LI-MV3 Required Qualifications Bachelor's degree or equivalent experience A minimum of 7 years experience Professional registration, license or certification may be required based on role Strong communication and listening skills Ability to handle multiple assignments Good leadership and organizational skills An attitude and commitment to being an active participant of our employee-owned culture is a must What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ , People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

Posted 1 week ago

Sr. Customer Success Manager, Healthcare-logo
Sr. Customer Success Manager, Healthcare
Reputation.comLehi, UT
About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business' eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback Do you have a passion for customer success and driving real value for some of the world's biggest healthcare brands? Do you like working with high quality professionals in the areas of operations, product, engineering, design, and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation is looking for a proven Senior Customer Success Manager with these skills. The Senior Customer Success Manager, Healthcare is a vital link between the Healthcare and Life Sciences brands we work with and the solutions we provide. They are expected to analyze our clients' business objectives and the healthcare industry standards and trends to recommend actions to achieve client goals. This role will help drive business growth by clearly setting direction, KPI establishment, and making meaningful sense of the results. Responsibilities: Manage a portfolio of complex enterprise customers, representing high-ARR value that requires a high-touch, strategic engagement approach. Serve as the primary strategic advisor and trusted partner to C-level and VP-level customer stakeholders. Strong understanding of Customer Success methodologies and frameworks (i.e., Customer Journey Mapping, Success Plans, etc.). Lead account strategy and multi-thread relationships with executives, product, marketing, and operational stakeholders. Ability to create and execute account strategies that align customer goals with Reputation's product offerings. Proven track record of achieving or exceeding quarterly performance metrics. Ability to develop tailored plans for increasing product adoption within customer organizations, particularly when customers aren't fully utilizing the product's features. Strong presentation skills in conducting Executive Business Reviews (EBRs) that showcase Reputation's value and outline future opportunities. Alert yourself and develop strategic and pro-active action plans to address churn risks and upsell opportunities. Visualize and present key performance metrics to build success stories and convey value propositions ensuring customer satisfaction and renewal. Providing world-class customer service through organization, urgency, and strategy. Collaborating effectively with sales, product, data science, and peers to maximize the customer experience. Being a positive contributor to maximize Reputation's short and long-term revenue targets. Additional duties as assigned. Qualifications: 5+ years of experience in Customer Success, SaaS, strategic account management, and/or the healthcare industry. Experience driving product adoption, renewals, upsells and mitigating churn risk. Complex problem-solving skills and an analytical mind is a must, along with a consultative mindset and approach. Serving as a trusted advisor to ensure customer's overall performance. Aligning on customer business objectives and product/service offering. Highly detail oriented, self-driven and eager to provide a superior customer service experience. Ability to turn data into insights and action plans. The "big picture" vision and professional communication skills required for enterprise clientele. Customer Experience + Customer Outcomes = Customer Success. Ability to work well under pressure, and find creative solutions to challenging problems. Adapts to ambiguity, is open to new ideas, takes on new responsibilities, adjusts plans to meet changing needs. Leading strategy for accounts during the entire customer life cycle. Desire to excel and grow within the organization. Bachelor's Degree required. When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we're committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Flexible PTO for salary paid employees Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1 10 paid company holidays 4 company paid , "Recharge Days," which are wellness days off for the entire company Health, dental and vision insurance 401k Paid Parental Leave for all eligible employees as of day 1 of employment Employer paid short and long term disability and life insurance Employee Assistance Program (EAP) Access to a wide variety of unique perks and apps: PerkSpot- Employee Discount Program Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options Carrot Fertility- Fertility & family forming, maternity, parenting, and hormonal health support Omada- Virtual prevention and physical therapy program Ladder- Life insurance to supplement outside of employer offering SoFi- Financial wellbeing platform and 1:1 advice Fetch- Pet insurance discount program Spring Health for Guardian- Virtual mental health support XP Health for Guardian (virtual eye-wear platform) We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice. Applicants only- No 3rd party agency candidates.

Posted 30+ days ago

Director, Healthcare Economics-logo
Director, Healthcare Economics
Sun Life FinancialWellesley Hills, MA
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office. The opportunity: The Director of Healthcare Economics will support the Health & Risk Solutions business via the Actuarial Pricing team. Primary focus will be pricing PPO Networks, PBMs, TPAs, and measurement of health capability vendor offerings within our Stop-Loss product. This role will work with Distribution, Underwriting, and Health Capabilities teams to identify, manage, and capitalize on viable growth opportunities. How you will contribute: Develop and enhance rate study methodologies Establish and maintain effective pricing models for evaluating traditional medical networks Identify, evaluate, and monitor new medical network structures (ACOs, reference-based pricing, narrow networks) Provide ongoing pricing assessments of administrators and PBMs as well as any associated cost containment programs Evaluate impact of external vendors on catastrophic claims and develop strategies to reflect impact in stop-loss pricing Lead the development of measurement techniques for health capability offerings Proactively search for additional information used to enhance pricing models Identify and execute corrective actions as needed to manage pricing for networks, TPAs, PBMs, and other vendors Partner with Underwriting, Distribution, and Product Management to identify, support, and grow profitable relationships or fix unprofitable relationships Act as a subject matter expert related to network offerings, vendor capabilities, and their associated values to both internal and external partners, including serving as relationship manager on key partnerships Proactively identify opportunities to share information with business partners through formal training sessions, internal documentation, etc. Provide leadership and direction to Healthcare Economics team, develop and monitor performance of others What you will bring with you: Ability to work with a diverse range of people FSA with 7+ years of proven healthcare actuarial experience, stop-loss experience a plus Superior analytical, technical, and communication skills Ability to deal with imperfect data, and identify supplemental data sources Proven ability to navigate and manage ambiguous situations effectively Ability to work across different functional areas Prior experience with medical networks or provider contracting a plus Prior management experience preferred Salary: $153,400-$230,100 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Actuarial Posting End Date: 24/08/2025

Posted 2 weeks ago

Network Contracting Manager (Healthcare) - Roseburg, OR-logo
Network Contracting Manager (Healthcare) - Roseburg, OR
P3 Health PartnersRoseburg, OR
People. Passion. Purpose. At P3 Health Partners, our promise is to guide our communities to better health, unburden clinicians, align incentives and engage patients. We are a physician-led organization relentless in our mission to overcome all obstacles by positively disrupting the business of health care, transforming it from sickness care into wellness guidance. We are looking for a Provider Contracts Manager (Network Contracting Manager). If you are passionate about your work; eager to have fun; and motivated to be part of a fast-growing organization, then you should consider joining our team. P3 is headquartered in Nevada with additional offices in OR, CA, AZ and FL. This is an on-site position in Oregon. Must be able to travel up and down the I5 corridor. Network Contracting Manager Overall Purpose: The Provider Contracts Manager (Network Contracting Manager) is responsible for developing, negotiating, and managing contractual, legal and financial arrangements with providers that ensure our patients have superior access to the highest quality, cost-effective providers of healthcare services. Education and Experience: Bachelor's Degree preferred or in process of completion or equivalent experience. Must have a minimum of five years of specific work experience in managed care contracting to include network expansion projects, hospital contracting, primary and specialty physician contracting, and ancillary contracting. Must be well versed in CMS reimbursement methodologies, including capitation, per visit, per diem, DRG, APC, and value-based incentives. Robust understanding of Medicare Advantage is highly preferred. Prefer national contracting negotiation experience. Prefer network operations experience. Knowledge, Skills and Abilities: Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy. Excellent verbal and written skills. Ability to interact and communicate with individuals at all levels of the organization and external parties. Demonstrated knowledge of variety of computer software applications in word processing, spreadsheets, database, and presentation software (Word, Excel, Access, PowerPoint) Work requires continual attention to detail in composing, typing and proofing contracts. Demonstrated ability to create applicable contract language and have taken college level courses in writing contracts. Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands. Excellent planning and coordinating skills. Ability to travel. Travel will be required to engage with potential providers, develop relationships with physicians, clinical teams, etc. and overall building of the organization's networks. Travel may include local daytime to the market or may also be overnight travel as assigned. Essential Functions: Assist with all network contracting activities, including physician, ancillary and hospital contracting. Support Network Development & Contracting with payer negotiations and implementations. Participate in all new network expansions and future organizational opportunities. Acts as a liaison for various contracting and operational projects for hospitals, ancillary providers, and physicians. Coordinates managed care contracting for acquisitions and networks. Coordinates and produces Monthly Network Contracting Reports. Oversees variety of Network Contracting processes. Applies approaches and methodologies to accomplish project deliverables, such as analysis, documentation, and training. Handles confidential and non-routine information. Delivers assigned projects on time and compliant to applicable state and federal regulations. Assure project milestones and deliverables are met. Must have car and ability to travel overnight. Organizes and prioritizes large volumes of information. General administrative duties.

Posted 3 weeks ago

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Director, Healthcare Contact Center Operations
LiveOpsScottsdale, AZ

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Job Description

The Purpose of Your Role

The Director is committed to enhancing customer satisfaction and maximizing return on investment through the development and implementation of innovative call center initiatives and performance strategies. With strong problem-solving skills, the Director will address complex, compliance-regulated challenges and lead cross-functional efforts to optimize support initiatives and capitalize on opportunities to improve program performance.

The Qualifications We're Looking For

  • Bachelor's Degree required; in Business, Communications preferred
  • 8+ years related experience
  • 4+ years Leadership experience
  • Proven experience in operational delivery and driving performance excellence
  • Proven leadership competencies to include setting vision and strategy, building teams, knowing the business, driving for results, and encouraging open exchange of ideas and knowledge.
  • Strong, proven experience across multiple functions including customer service in fast-paced, service/team environment (call center, customer service)
  • A highly motivated change agent that drives business-focused solutions
  • Strong written, verbal and presentation skills with the ability to distill highly complex requirements into compelling business objectives
  • Strong problem-solving abilities in complex, compliance regulated department

The Competencies You Bring

Dealing with Ambiguity Decision Making Management Negotiating Operational Awareness * Strategic Thinking

The Value You Deliver

  • Manages operations, ensuring customer satisfaction, cost optimization, and budget adherence.
  • Oversees the development and implementation of call center initiatives to enhance client and patient experiences.
  • Leads process improvement, business development, and annual satisfaction projects.
  • Identifies service-related business needs and formulates strategic recommendations.
  • Develops performance strategies for product/indication/channel with financial backing.
  • Understands client business to proactively address evolving needs with strategic plans.
  • Employs critical thinking to innovate and establish best practices.
  • Strong communicator, adept at presenting complex information clearly and collaborating effectively.
  • Balances diverse workload and prioritizes effectively in a dynamic business environment.
  • Coordinates with stakeholders for program oversight, maintaining timelines, and budget management.
  • Creates impactful promotional materials aligned with strategic goals.
  • Manages project budgets, evaluates promotional effectiveness, and maintains customer/vendor communication for project alignment.

Essential Job Functions

Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.

  • Ability to sit or stand at a desk for extended periods of time while working on a computer.
  • Available for virtual meetings in a non-distracted environment.
  • Ability to work independently and meet deadlines.
  • Up to 25% travel required per year.
  • Direct operational management and strategic execution for customer service excellence and efficiency.
  • Drive process improvements and implement innovative strategies to boost client satisfaction and ROI.
  • Facilitate cross-departmental collaboration and maintain clear communication to ensure program alignment and success.

About Liveops:

Liveops partners with Fortune 500 brands to provide exceptional on-demand outsourced customer support, specializing in healthcare, retail, insurance, and financial services. Our people-first approach enables us to deliver high-quality, scalable solutions that help our clients exceed their customer service goals.

As a Liveops employee, you'll be part of a collaborative, purpose-driven culture that values curiosity, innovation, and results. We pride ourselves on fostering an inclusive and supportive environment, with resources like our employee resource groups, wellness program, and other initiatives that empower employees to thrive personally and professionally. Liveops offers excellent benefits, including comprehensive insurance, a 401(k) match, and a flexible vacation plan, ensuring balance and well-being for our team members.

Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Indiana, Kansas, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer

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