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Job Description
Position Summary: Supervise Guest Room Attendants and Housepersons. Assign job tasks, inspect clean rooms, and continuously train staff, ensuring excellent guest service.
Job Title: Supervisor Housekeeping
Department:Hotel
Reports To: Manager Hotel Operations
FLSA Designation: Exempt
License Type: Non-Gaming
Target Pay: $60,000 - $75,000
Essential Job Functions:
Provide the highest quality of service to the guest always and anticipate and exceed guest expectations
Know and live the Rivers Casino & Resort mission and The Landing Hotel brand basics
Supervise Housekeeping staff including GRA's and Houseperson
Complete schedule, oversee staffing levels and adjust ensure service levels are met within labor model, ensuring that all associates are following their schedule and taking their breaks
Assign specific duties to staff for efficient operation of Housekeeping
Oversee department in absence of Housekeeping Manager
Order and complete inventory and daily payroll as directed
Ensure that all associates have proper supplies, equipment and uniform including name tag, gloves, and goggles
Capable of performing all hourly functions and operating all equipment in department
Assist in training new associates and cross-training existing associates
Assist in interviewing and hiring new associates for the department
Resolve routine associate issues as needed and bring issues to the attention of the Department Manager as necessary
Make recommendations to manager in accordance with progressive discipline policy
Train associates on safety standards and enforce those standards on a consistent basis
Identify associates engaging in unsafe behaviors and retrain them appropriately
Complete accident investigations and take steps to prevent future accidents, following up with injured associates
Follow proper use of approved chemicals and accurately label chemical containers
Always use gloves and goggles when handling chemicals, and complete Chemical Training and Blood borne Pathogen Training
Practice safety standards always and keep the property safe for guests and fellow associates
Use wet floor signs as required
Use personal protective equipment
Conduct daily pre-shift meeting
Perform uniform inspection prior to opening shift and make necessary corrections immediately
Represent department at staff meetings as required
Know laws concerning treatment of trespassers
Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Know location and use of fire extinguishers
Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment
Respond to all pages and radio calls immediately
Maintain knowledge of Rivers Casino and Resort, hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings
Communicate properly and effectively with the guest, associates, and managers
Effectively respond to guest complaints
Print out daily reports and break out the house by completing Housekeeping boards
Inspect guestrooms and public areas daily to ensure cleanliness standards
Communicate and enforce the property's policies and procedures
Ensure cleanliness and organization of linen room, laundry area, storage rooms, and Guest Room Attendant's carts
Know and monitor proper Guest Room Entry Procedures
Before entering a guest room, knock on the door three times and announce "Guest Room Attendant"
Ensure Housekeeping staff is consistently following proper sign-in and sign-out for master keys in compliance with key control procedure
Inspect guest rooms for maintenance needs and complete work orders if needed, including fixtures, televisions, radios, heating/cooling equipment, dishwasher, refrigerator, etc.
Monitor the proper settings for heating /cooling equipment and radio
Ensure general daily clean duties are being completed:
Change the linen per SOP and make the bed properly
Clean bathroom, including walls, mirrors, toilet, floor, tub and shower curtain
Dust, clean inside drawers, vacuum floors and clean and check under bed
Replace amenity items in the guestroom
If applicable, clean kitchen appliances, counters, glassware, dishes, utensils, etc.
Communicate ready-room status to the Front Desk in a timely manner
Assist in cleaning rooms and laundry, if needed
Monitor to ensure that at the end of each shift, staff cleaned, organized, and restocked housekeeping cart/backpack, following The Landing Hotel brand standards
Ensure that the Houseperson is completing his/her tasks
Qualifications:
- High School Diploma or GED
- Work experience as a housekeeping supervisor or similar role
- Excellent interpersonal skills
- Must be able to communicate effectively and clearly at all times
- Must have good time management skills
- Must be good at decision making
- Hands-on experience with cleaning and maintenance tasks
- Attention to detail
- A passion for delivering exceptional levels of guest service
- Excellent organizational and team management skills
- Stamina to handle the physical demands of the job
- Proficiency with computers and computer programs, including Google Suite and Microsoft Office
- Flexibility to work various shifts, including weekends and holidays
Working Conditions:
- Ability to use industrial cleaning equipment and products
- Ability to properly work with contaminants and soiled items
- Ability to physically clean hotel rooms/bathrooms
- Ability to lift 25lb
- Ability to stand, walk, stoop, squat, kneel, stretch, reach, bend, twist and crouch
- Ability to be on feet for extended periods of time