Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.
Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.
The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.
Position Summary
- As a Housekeeping Dispatcher, you’ll play a key role in keeping our daily housekeeping operations running smoothly. Your communication skills, attention to detail, and teamwork ensure timely coordination, quick responses to all housekeeping needs, and an exceptional experience for every guest at Sand Valley.
Primary Duties and Responsibilities
- Assign daily tasks to housekeeping attendants on AM and PM shifts to ensure efficiency.
- Answer phone calls promptly and courteously, logging and dispatching all requests.
- Monitor and respond to radios, managing communication between housekeeping, the front office, and supervisors.
- Dispatch guest requests and supervisor calls to team members and confirm completion.
- Maintain accurate housekeeping logs, including attendance, room status, and shift reports.
- Coordinate and deliver guest requests promptly, ensuring rooms are ready for occupancy.
- Reconcile room boards, radios, and keys at the end of each shift, ensuring proper tracking.
- Communicate regularly with the Front Office and Supervisors to verify room status.
- Report maintenance or safety issues identified by supervisors, attendants, or managers.
- Maintain cleanliness and good condition of all equipment and work areas.
- Assign and collect radios and keys, ensuring proper use and organization.
- Promote teamwork, clear communication, and professionalism across the department.
- Follow all safety and emergency procedures in accordance with resort standards.
- Assist with any tasks necessary to support the smooth operation of the department.
- Perform other related duties as assigned.
Qualifications
- High school diploma or equivalent preferred.
- One or more years of housekeeping, hospitality, or operations experience preferred.
- Valid driver’s license required.
- Strong communication, organization, and multitasking skills with attention to detail.
- Friendly, professional, and team-oriented; dependable and calm under pressure.
- Basic computer proficiency.
- Ability to work a flexible schedule, including weekends and holidays, typically between 8am-5pm.
- Successful completion of background check and drug screen required.
Physical Requirements
- Ability to read and follow verbal and written instructions in English.
- Stamina to stand, walk, bend, lift, and kneel for extended periods (up to 5 hours).
- Ability to lift up to 100 lbs occasionally, 50 lbs frequently, and 30 lbs consistently.
Working Conditions
- Work occurs primarily indoors with occasional outdoor exposure and travel across property.
- Possible exposure to cleaning agents, weather, and golf course activity or moving equipment.
- Adherence to all safety procedures is essential.
Perks
- Complimentary Golf Privileges
- Retail & Restaurant Discounts
- Employee Meal Program
- Uniform Allowance
- Employee Assistance Program (EAP) – Canopy
Classification
- Full-Time Seasonal | Hourly | Non-Exempt
Sand Valley LLC is an Equal Opportunity Employer
We participate in E-Verify to confirm employment eligibility.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.