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Shady Grove Medical Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Shady Grove Medical Center seeks to hire an experienced Support Service Coordinator who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing.

As an Outpatient Clinics Support Coordinator, you will:

• Perform Insurance Verification and manages pre-authorizations for Center for Fitness & Health
• Specialized Scheduling: Coordinates scheduling patient appointments for both Center for Fitness & Health & Outpatient Infusion Center
• Perform accurate and timely billing of services in EMR
• Manage high volume calls in a timely manner and maintains professionalism and interpersonal skills
• Greet patients, verify demographic/insurance information, and serve as the primary point of contact for navigating the infusion and rehab process.
• Act as a liaison between patients, referring physicians, and clinical staff to streamline care delivery
• Additional Duties & Assigned: Attend staff meetings, maintain office supplies, and assist with basic clinic operations
• Participates in department improvement initiatives and data gathering

Qualified candidates will possess:

• High School Diploma or GED
• Preferred: Associate's or Bachelor's degree in Administration, Business, or a related field.
• At least 3 years of experience in an outpatient medical setting. Must have experience with insurance verification, medical billing, and complex scheduling
• Precepting or training skills preferred, but not required
• Active American Heart Association Basic Life Support (BLS) certification required within 90 days of hire
• Must have strong proficiency with Microsoft Excel and data entry.
• Must have strong communication and customer service skills
• Must be able to work well within a multidisciplinary team (Nurses, Exercise Physiologists, Physicians)
• Must be able to work in a high-volume, fast-paced environment
• Possess strong multitasking skills with high attention to detail

Work Schedule:

• Employment Type: Variable Part-time
• Hours per Week: 8 hours/week 16-24 hours per month
• Typical Daily Schedule: Between the hours of 7am and 6 pm Monday through Friday Cardiac Rehab is open M-F 7am-6pm and Infusion M-F 8am-4:30pm
• Shift Type: Day
• Weekend Requirements: Required/Optional/None - e.g. every other weekend rotation
• Holiday Requirements: Required/On-call/Follow company holiday calendar
• On-Call: no
• Shift Differential Eligible: Yes

Pay Range:

$21.55 - $28.87

If the salary range is not displayed or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• 403(b) retirement plan

• Free Employee parking

• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.