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Computer Repair Technician
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Job Description
What You'll Do:
- Diagnose and repair laptops, desktops, tablets, and iPhones in line with manufacturer quality and efficiency standards.
- Meet repair quality, volume, and turnaround time KPIs, especially during your first 90 days.
- Reinstall operating systems and adjust software settings to resolve device issues.
- Perform hardware and software repairs that meet manufacturer and client performance metrics.
- Earn and maintain required certifications (Apple, Lenovo, HP, Dell, and others as needed).
- Research service guides and specifications to determine correct machine settings.
- Accurately document repairs, device statuses, and service details in internal systems.
- Track devices and parts throughout the repair process, including ordering parts as needed.
- Maintain organized part storage for repairs in progress.
- Support inventory accuracy through cycle counts and escalate discrepancies when identified.
- Collaborate with teammates and technical leads to troubleshoot issues and share best practices.
- Communicate with manufacturer service teams to resolve repair-related issues.
- Maintain a clean, safe, and organized workstation aligned with company and manufacturer standards.
- Learn and adopt new tools, processes, and procedures as repair standards evolve.
- Engage with vendors, customers, and team members with a positive, professional attitude.
- Support broader department needs and take on additional duties as assigned by leadership.
What You'll Bring:
- 2+ years of hands-on experience repairing laptops, desktops, tablets, and/or iPhones.
- At least one relevant certification (CompTIA A+ preferred, ACMT, ACiT, Lenovo, HP, Dell, Toshiba, or similar).
- A commitment to staying current on technology, tools, procedures, and manufacturer training.
- Strong attention to detail and pride in producing high-quality repair work.
- Comfort with both written and verbal communication.
- Reliability, punctuality, and consistent attendance.
- Working knowledge of Microsoft Excel, Word, or Google Suite.
- A collaborative mindset and willingness to support teammates and team goals.
- Ability to lift 50+ lbs on a consistent basis.
Perks and Benefits:
- Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
- 401(k) with employer match—because your future matters
- Company-paid Life Insurance, plus HSA & FSA options
- Employee Assistance Program (EAP) for real support when you need it
- Adoption Assistance to help grow your family
- Commuter Benefits for an easier ride
- Free Coursera Professional Certifications to level up your skills
- Generous vacation & sick time, plus paid time off to give back to your community
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
