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Dementia Program Coordinator - Remote

Location: Remote (U.S.-based)

Employment Type: Full-time (40 hours/week, hourly)Compensation: Salaried $52,000-62,000 per yearReports To: Program Manager

Our client has been supporting and coaching caregivers of people living with dementia for over eight years. Our programs empower families through education, emotional support, and one-on-one coaching designed to improve quality of life for both caregivers and care recipients.

We are proud participants in Medicare's GUIDE Program - an eight-year national pilot that provides enhanced services to caregivers of people living with dementia. This innovative model is shaping the future of dementia care in America.

Position Overview

We're hiring a Dementia Program Coordinator to support caregivers through the full enrollment process into the GUIDE program. This role bridges the gap between initial caregiver interest and active participation in the program.

You will coordinate logistics, ensure compliance with Medicare/CMS requirements, and provide warm, empathetic communication to caregivers during a sensitive and often emotional time.

This is a high-touch, high-impact role that combines organization, service, and heart.

Key Responsibilities

• Serve as the main point of contact for caregivers once they agree to enroll in the GUIDE program.

• Guide caregivers through the entire application and enrollment process.

• Coordinate shipment and setup of program tablets and provide mini-training on their use.

• Liaise with neurology partners to schedule and confirm formal diagnoses as required by CMS.

• Ensure all enrollment steps meet CMS eligibility and documentation standards.

• Submit completed caregiver-patient ("dyad") applications for CMS review.

• Facilitate smooth handoffs to Surest's Engagement Specialists and Coaching Teams.

• Maintain accurate tracking and reporting in Surest's software system.

• Monitor ongoing adherence to GUIDE requirements post-enrollment.

• Identify and resolve bottlenecks to keep each caregiver's process moving smoothly.

• Contribute to continuous process improvements and operational refinements.

What Success Looks Like

• Caregivers feel supported, informed, and cared for throughout enrollment.

• Every application meets CMS compliance standards and is completed efficiently.

• No dyad "falls through the cracks."

• Communication is proactive, kind, and professional at all times.

• You help streamline and improve processes as the GUIDE program grows nationwide.

Qualifications

Required:

• Exceptional organizational and time management skills - ability to track 40–60 active cases at once.

• Strong communication and empathy - able to connect with caregivers and explain complex processes clearly.

• Detail-oriented with a high degree of accuracy and compliance awareness.

• Self-motivated, structured, and able to thrive in a fast-changing startup environment.

• Comfortable with technology and virtual communication tools.

• Able to work standard business hours with flexibility for national time zones.

Preferred:

• Experience in healthcare coordination, patient services, or caregiver support.

• Familiarity with dementia care, senior services, or Medicare programs.

• Background in nursing, social work, or related fields (not required).

• Prior experience in logistics, quality assurance, or operations management.

Who we are looking for:

• Empathetic: You genuinely care about helping caregivers through difficult times.

• Organized: You stay on top of multiple moving pieces with precision.

• Communicative: You listen deeply, speak clearly, and build trust quickly.

• Detail-Oriented: You take pride in accuracy and compliance.

• Collaborative: You enjoy being part of a compassionate, mission-driven remote team.

• Mission-Driven: You're excited about making an impact in dementia care.

Work Environment

• Fully remote role with flexible scheduling aligned to caregiver time zones.

• Monday–Friday, 40 hours per week.

• Supportive team culture that values balance - no weekend work and minimal after-hours communication.

• Collaborative, compassionate, and fast-growing organization with opportunities for advancement.