VP, Loan Operations Manager - (Onsite- Jackson, MS)Hope Credit Union / Hope EnterprisesJackson, MS
Title: Vice President, Loan Operations Manager Department: Commercial Lending Reports To: Senior Vice President, Commercial Lending Manager Supervises: AVP, Loan Operations Supervisor, Commercial Loan Closing Assistant, and Post Closing Specialist Job Classification: Full-time; Exempt Location: Onsite - Jackson, MS The Vice President of Loan Operations Manager is responsible for managing the full loan operations lifecycle-from origination through servicing-for the Commercial and Small Business Lending portfolio. This role oversees all aspects of business loan servicing, including support for loan closings, loan boarding, disbursements, documentation, insurance verification, payment processing, and collateral recording maintenance. The VP is accountable for these functions from loan approval through final payoff. This position is based at the corporate office in Jackson, MS. Responsibilities Retain ownership of the loan core system, Northridge Loan System (NLS). The VP must have experience with NLS or a comparable loan processing platform. Oversee and review all aspects of business loan servicing to ensure accuracy, timeliness, and regulatory compliance. Develop and implement strategic initiatives to optimize loan operations, enhance risk management practices, and maintain regulatory compliance. Collaborate with internal departments-including Fiscal, Loan Closing, Compliance, Underwriting, Portfolio Management, and others-to support the safety and soundness of loan servicing operations. Manage and maintain the institution's relationship with the Federal Home Loan Bank. Review and interpret loan documentation to assess requirements, support accurate loan boarding, and develop related strategies. Demonstrate proficiency in loan participations, effective interest rate calculations, rate changes, and interest recalculations. Provide support during internal audits and NCUA examinations. Lead, train, and develop a high-performing team in loan processing, servicing, and post-closing functions. Partner with the Commercial Lending Systems Manager and other stakeholders to maintain daily operational reporting. Deliver regular KPI and performance updates to Senior Management. Collaborate with the Portfolio Management team to maintain and oversee the property tax reporting system, Lereta. Create and maintain detailed lending workflow documentation and process maps. Ensure efficient and accurate execution of all loan processes, including closings, documentation, and ongoing servicing. Maintain full compliance with applicable banking regulations and loan-related laws. Stay current with all NCUA regulatory updates. Proactively identify and mitigate operational risks related to loan processing and servicing. Perform other duties as assigned. Qualifications: Bachelor's degree in accounting or related business / finance field or Equivalent experience 10+ years' experience in banking / lending. Experience in Northridge Lending Software, strongly preferred. Experience in Baker Hill / NextGen solution, preferred. Ability to communicate professionally both oral and written Proficient in Excel, navigating multiple computer systems, and Loan Administration Key Competencies & Skills: Effective leadership and management skills. Excellent communication skills. Excellent organizational skills. Ability to compute rate, ratio, percent, and interpret data. Work Environment: Employees spend the majority of time in an office environment, generally accessible to employees, co-workers, the public, customers, and closing attorneys. Noise level in the work environment is usually moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Comprehensive Benefits Package: Paid Vacation and Sick Time 11 Paid Holidays 401(k) with Company Match Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) Disability Benefits Life Insurance, Critical Illness, Accident Employee Assistance Program (EAP) Tuition Reimbursement, Professional Development Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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