Communications Jobs 2026 (Now Hiring) – Smart Auto Apply
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Consumer Communications Associate
$21+ / hour
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Overview
Job Description
- Handling refunds and fulfillment daily with excellent quality and efficiency.
- Entering data into company CRM related to fulfillment (coupons, refunds, product samples and replacements) and product returns.
- Assist Medical Affairs department with any non-phone work or special projects as needed.
- Supports execution of processes related to product returns for Lynchburg and Tarrytown offices, ensuring adherence to established processes, accurate documentation, and timely follow-through
- Partner with Quality and other stakeholders to ensure timely routing, evaluation, and resolution of returned products
- Identify and escalate trends, delays, or issues within the return process
- Provide high quality customer service.
- Execute and maintain complete and accurate documentation for all fulfillment and product return activities
- Conduct periodic self-checks or quality checks on return-related data to maintain low error rates and ensure timely distribution of product returns to CMOs
- Ensures all product return handling and documentation aligns with applicable regulatory and pharmacovigilance requirements.
- Maintain professionalism and represent Brands with honor and respect
- Research issues associated with fulfillment processing and product returns and provide effective solutions in a timely fashion
- Follows the Medical Affairs record retention system.
- Maintain high quality standards for data entry and database coding as it relates to refunds.
- Maintain product through use of company CRM
- Attend pertinent department meetings.
- Provide analysis on fulfillment and product returns as requested.
- Maintain product rooms with current, non-expired inventory.
- Communicate product needs with Customer Service department.
- Perform other duties as required.
- Requires knowledge gained through a degree, preferably in a health, science or communication/marketing discipline and 5 years working experience.
- Customer Service experience, preferred
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