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IT Analyst
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Job Description
Start here, end here. There is a reason why we have so many employees with 20+ years with the company-Pace offers careers. Join us in becoming the premier die casting manufacturer and engineering solutions supplier worldwide.
A leading North American die-cast and machined components provider, Pace Industries, offers manufacturers full-service solutions with a unique blend of experience, innovation, and expertise, providing confidence and quality throughout each customers' full product development, launch and production life cycle.
Join the dynamic team at Pace Industries, located in Harrison, AR. The IT Analyst is responsible for supporting and maintaining the company's information technology systems, ensuring smooth day-to-day operations and delivering technical solutions that align with business needs. This role analyzes system performance, troubleshoots hardware and software issues, and supports users across departments. The IT Analyst also assists with implementing new technologies, maintaining data integrity, and optimizing system functionality to improve efficiency, security, and service delivery throughout the organization. The role reports to the Director of IT Operations.
Key Responsibilities
- Provide tier 1 and tier 2 technical support to end users across multiple departments, resolving issues related to desktops, laptops, printers, mobile devices, and software applications in a timely and professional manner
- Troubleshoot and diagnose hardware and software issues, escalating complex problems to senior IT staff or external vendors as needed
- Install, configure, and maintain operating systems, business applications, and system updates to ensure optimal performance and security compliance
- Monitor and support network infrastructure including routers, switches, and firewalls to maintain system uptime and connectivity across all locations
- Ensure system integrity and data protection by performing regular backups, implementing disaster recovery procedures, and supporting business continuity initiatives
- Assist in the rollout of new hardware, software, and system enhancements, including planning, testing, deployment, and user training
- Collaborate with cross-functional teams to assess technology needs and recommend tools or process improvements that support operational goals
- Manage user accounts, permissions, and access rights in Active Directory and other enterprise systems to ensure compliance with IT security policies
- Create and maintain clear, detailed documentation for technical procedures, user guides, system configurations, and troubleshooting steps
- Stay informed on the latest IT trends, cybersecurity risks, and technology innovations to recommend improvements to systems, workflows, and IT service delivery
Qualifications
- 0-3+ years of experience working in an Information Technology business administration or related field.
- Bachelor's degree required in Computer Science, Data Science, Engineering, IT or related field.
- Ability to relate and communicate well with people at all levels in the organization
- Ability to effectively manage multiple projects, requirements and competing demands in a deadline driven environment.
- Excellent leadership, communication, collaboration, negotiation, analytical, and strategic planning skills.
- Ability to interact with all levels of the organization, from production associates to senior leaders.
- Effectively and consistently carry out all responsibilities in a fair and respectful manner and in accordance with the organization's policies and applicable laws.
- Ability to build credibility and trust, while influencing leaders and customers.
- Proficient with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
- Ability to travel as required
Physical Requirements
- Requires extended periods of remaining in stationary position and computer use, while constantly operating a computer and handling office equipment.
- Ability to visually perceive documents on computer screens.
- Occasional positioning of the self and movement of up to 10 pounds may be required.
- Work is performed in a standard office environment.
- Occasional traversing across the office.
- Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Ability to observe details at a close range.
Work Environment
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The work environment is fast-paced and dynamic, requiring the ability to adapt quickly to changing priorities.
Pace Industries offers competitive salaries with full benefits, including health/dental/vision/life/disability, PTO, and 401k with employer match.
Pace Industries is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Pace is a career destination for engaged, passionate and talented people who are driven to seek the innovation, growth and opportunity that only we offer.
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