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Work Location: Rogers

Due to the highly interactive and team-based nature of this role, in-person attendance for most of the workweek (i.e., 3 days or more) is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives.

Want to make an impact?

The Customer Business Lead, Walmart, will make a meaningful impact by leading the strategy, planning, and execution of Ferrara's Take-Home (D1) candy business at Walmart. This role serves as the end-to-end business owner for the desk, accountable for building strong customer partnerships, identifying opportunities to accelerate growth, and delivering profitable, sustainable results through strategic customer engagement, disciplined execution, data-informed decision making, and strong cross-functional leadership.

Serving as a key connection point between Ferrara and Walmart, this individual will shape customer plans, influence business-driving initiatives, mitigate risks, and ensure executional excellence across the business. The Customer Business Lead will represent Walmart's priorities internally while also effectively representing Ferrara's strategic and financial objectives with the customer, using fact-based influence and constructive challenge to create mutually beneficial solutions.

Ways you will make a difference

• Serve as the primary business manager of the Walmart Take-Home (D1) Candy business, accountable for delivering annual sales, profitability, and strategic growth objectives while effectively managing trade investments
• Own the end-to-end health of the business, connecting POS, shipments, inventory, distribution, pricing, trade investment, assortment, and profitability to identify performance gaps and proactively drive corrective actions
• Develop and execute strategies aligned to Ferrara and customer priorities to drive profitable, sustainable growth
• Lead annual business planning, forecasting, innovation commercialization, and promotional strategy for the desk.
• Build and maintain strong customer relationships, positioning Ferrara as a trusted strategic partner with Walmart
• Identify business opportunities, risks, and market trends and proactively develop plans to maximize performance
• Influence and align cross-functional partners including Category Management, Sales Strategy, Finance, Supply Chain, Marketing, and Retail to deliver business objectives and best-in-class execution
• Lead through influence across Ferrara, constructively challenging internal and customer perspectives, resolving competing priorities, and building alignment around solutions that balance Walmart's objectives with Ferrara's strategic and financial priorities
• Own key business processes including line reviews, feature submissions, item setup, forecasting, innovation launches, supply alignment and ecommerce initiatives
• Leverage customer, category, consumption, and syndicated data to identify insights, shape strategies, and develop fact-based recommendations
• Develop fact-based selling and negotiation strategies that appropriately influence decisions, and create mutually beneficial solutions for Walmart and Ferrara
• Lead preparation and execution of customer-facing presentations including Joint Business Planning (JBP), Quarterly Business Reviews (QBRs), line reviews, and strategic business updates
• Champion continuous improvement initiatives that simplify processes, improve execution, and strengthen overall business performance
• Demonstrate Ferrara's core values and commitment to collaboration, accountability, and results
• Perform other duties as assigned

Skills that will make you successful

• Self-starter with strong ownership mentality, business acumen, and bias for action
• Strong strategic, analytical, and problem-solving capabilities with the ability to translate data into actionable recommendations
• Exceptional communication, presentation, negotiation, and storytelling skills, with the proven ability to influence decisions and drive alignment across multiple functions and leadership levels internally and externally
• Demonstrated ability to prioritize effectively, manage ambiguity, and execute with urgency in a fast-paced environment
• Strong leadership presence with the ability to build credibility, drive alignment, and influence decision-making
• Strong analytical capabilities with experience leveraging Scintilla, Retail Link, Power BI, and syndicated data (Circana) to drive business decisions
• Ability to identify opportunities, anticipate challenges, and proactively develop solutions
• High level of professionalism, adaptability, and collaboration
• Ability to travel as required; must reside in Northwest Arkansas

Experiences that will support your success

• Bachelor's degree required; MBA or advanced degree preferred
• Minimum 5+ years of sales or related experience supporting Walmart
• Strong understanding of Walmart merchandising strategies, promotional planning, supply chain, and ecommerce processes
• Experience developing joint business plans and the JBP process at Walmart
• Proven experience managing relationships and delivering business growth in a highly collaborative environment
• Demonstrated leadership capability and potential to assume broader customer or commercial leadership responsibilities over time
• Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Experience in Customer/Channel Marketing, Category Management, Sales Strategy, or Sales Operations is a plus
• Experience working with confection or other snacking categories is a plus

What We Offer

At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at https://flimp.live/Ferrara-Benefits-Resource-Center

Compensation

The salary range for this position is $123,668 to $173,135 annually.

EQUAL OPPORTUNITY

We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.