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Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region's only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the System Administrator II - Communications reports to the Technology Services Manager. This position is responsible for the management and maintenance of multiple communications systems including common VoIP, POTS, contact center, faxing, and paging systems.

Essential Position Responsibilities

• Organize and manage multiple projects and tasks
• Analyze data and prepare report regarding findings
• Participate in enterprise-wide application/system deployment and upgrade, including planning, testing, and rollout
• Support network security best practices and requirements
• Develop, manage, and maintain various analog and digital communications systems
• Maintain managed systems utilizing a proactive approach
• Provide escalation point for communications and system issues
• Provide daily oversight of Cisco Unified Communications systems
• Configure VoIP devices and manage processes regarding changes to the device
• Other projects and duties as assigned

Qualifications

• Education: High school diploma or GED, required.
• Licensure and Certifications: N/A
• Experience: Previous experience in a system administrator, technical enterprise IT role, or similar role, preferred.

Work Environment: This position will spend 80% of the time walking and/or standing while pushing, pulling, lifting, and/or carrying up to 50 lbs. This position will spend 20% of the time sitting while performing work in a standard office environment. This position will require travel between Washington Regional campuses.