Nutrition Jobs 2026 (Now Hiring) – Smart Auto Apply

Position Responsibilities may include, but not limited to

• Manage and prioritize incoming support tasks, follow-ups, and operational requests submitted by the Nutrition Counseling team 
• Review, resolve, and route non-clinical issues related to authorizations, contact information, demographic corrections, and other operational support needs 
• Research health plan-specific authorization requirements, session guidelines, and benefit protocols to support accurate service coordination and escalate issues as appropriate 
• Create, update, and route cases or tasks in Salesforce with clear background information, urgency, and requested action 
• Coordinate with Intake, Customer Care, Pods, Logistics, RevCycle, and other internal teams to address meal change requests, delivery concerns, benefit-related follow-up, cancellation handoffs, and other operational issues 
• Track unresolved items, delayed responses, and recurring process barriers and escalate trends or ownership concerns to leadership 
• Use Teams chat, email, and other internal communication methods to support timely resolution and reduce fragmented follow-up across teams 
• Support the transition from email-based workarounds to standardized Salesforce case and task workflows by identifying repeat issues, clarifying routing expectations, and assisting with workflow documentation 
• Develop, document, implement, and maintain operational workflows, SOPs, call scripts, training materials, reference guides, onboarding resources, and process documentation to support operational readiness and consistency 
• Monitor task volume, workflow patterns, and recurring administrative barriers and share process improvement opportunities with leadership 
• Perform account audits and quality reviews within Salesforce to identify, investigate, and resolve authorization discrepancies, service appointment errors, documentation gaps, and workflow compliance issues 
• Handle inbound calls and complete outreach attempts to clients, as assigned, to provide non-clinical support and help connect clients with an available Registered Dietitian when appropriate 
• Provide supplemental call support during designated call blocks or when task volume allows, including warm handoffs and accurate routing of next steps 
• Assist with pilot testing of new tools, technology updates, and workflow changes and maintain logs, trackers, and feedback needed to support implementation 
• Support Registered Dietitians through operational process or technology changes by troubleshooting non-clinical barriers and reinforcing workflow expectations 
• Support leadership with workflow optimization, reporting, audits, member mailings, and other operational coordination activities 

Required Skills and Experience

Preferred Skills and Experience

Physical Requirements