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Job Description
Our organization is a well-established, community-focused financial institution located in the heart of central Iowa. With a strong commitment to personalized service, sound banking practices, and local investments, they continue to grow. They are seeking a strategic and operationally focused Chief Operating Officer (COO) to help lead their team.
As a key member of the executive team, the COO will oversee all operational aspects of the bank, ensuring efficiency, compliance, and exceptional customer service. This role requires a hands-on leader who can drive process improvements, support staff development, and align operations with our strategic objectives. The ideal candidate will be both detail-oriented and visionary, comfortable operating at both tactical and strategic levels in a dynamic, community-oriented environment.
Offering exceptional benefits and the opportunity to grow your future.
Responsibilities:
Oversee daily operations across all banking functions, including deposit operations, loan operations, IT, branch services, compliance, and back-office support.
Partner with the CEO and executive team to develop and implement strategic plans, ensuring alignment with operational capabilities.
Ensure ongoing regulatory compliance and readiness; liaise with auditors and regulators as needed.
Identify and implement process improvements that enhance efficiency, reduce risk, and improve customer experience.
Lead initiatives around digital banking, automation, and technology enhancements suitable for our size and market.
Build, mentor, and retain a strong operations team, fostering collaboration and accountability.
Develop and manage operational budgets, performance benchmarks, and internal reporting systems.
Serve as a trusted advisor to the CEO on all operational matters, helping to shape policies, procedures, and infrastructure to support sustainable growth.
Qualifications:
Bachelor’s degree in Business, Finance, or a related field; MBA or similar advanced degree preferred.
15+ years of relevant experience in bank operations or financial services, with leadership experience in a small to mid-sized institution.
Deep understanding of community banking operations, compliance, risk management, and customer service.
Proven experience leading operational transformation or technology initiatives.
Strong interpersonal, communication, and team-building skills.
Strategic thinker with a “roll-up-your-sleeves” attitude and commitment to the bank’s mission and community values.
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