Auto-apply to these legal jobs

About Us

BRC is a recognized leader in accident reconstruction and injury causation consulting, known for technical excellence and contributions to peer‑reviewed research.

Role Overview

We are seeking a skilled Manager to lead our Legal Case Services team. This role provides day‑to‑day oversight of Case Coordinators, ensuring operational consistency, workload balance, and high‑quality execution.

Key Responsibilities

• Lead, coach, and develop Support, Associate, and Senior Case Coordinators.
• Oversee daily workflows to ensure accuracy, timeliness, and consistency.
• Balance caseloads and support consultant readiness.
• Serve as escalation point for workflow or scheduling challenges.
• Define and track KPIs to monitor accuracy, turnaround times, and workload balance.
• Use data to identify performance gaps and drive improvements.
• Implement quality checks for calendaring, documentation, and deadline compliance.
• Reinforce adherence to policies and confidentiality standards.
• Partner with Senior Case Coordinators on training and staff development.
• Communicate effectively with leadership and cross‑functional teams.
• Translate strategy into scalable workflows and measurable results.
• Support technology adoption and process optimization.
• Collaborate with leadership and HR on staffing and performance management.

Required Education and Experience

• 5+ years managing operational teams in high‑volume, deadline‑driven legal or professional services environments.
• 5+ years improving, stabilizing, and standardizing operations.
• 3+ years leveraging technology and data to manage performance and KPIs.
• Associate or Bachelor’s degree in business administration, management, paralegal studies, or a related field (preferred, not required).

Powered by ExactHire: 193595