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Overview
Job Description
- Understands our culture and takes whatever necessary steps to create a positive and memorable guest experience.
- Guiding guests through menus while demonstrating a thorough knowledge of the food, beverages, and ingredients
- Provides food recommendations to guests and addresses all menu and service-related inquiries.
- Follows company policy in handling guest allergies/intolerances, ensuring guests receive "safe" meals.
- Properly enters all items served to guests at our Point of Sale (POS)
- Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return.
- Provides accurate checks to guests, accepts payments, and completes all appropriate transactions.
- Handles guests' complaints by listening to their concerns, informing a manager promptly, and resolving issues to ensure overall guest satisfaction.
- Thank guests as they leave and invite them to return to the restaurant again.
- Clocks in and out as scheduled.
- Demonstrates a helpful and positive attitude at all times towards guests and team members.
- Completes all assigned tasks and duties assigned by managers/supervisors.
- Follow proper cash-out/check-out procedures before leaving at the end of a shift.
- Assists fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality.
- Inspects restrooms, dining room, and wait area, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards.
- Assists in tasks to ensure a clean, sanitized, and safe environment in the restaurant.
- Ability to work in a high-volume, fast-paced work environment.
- Capable of prioritizing tasks effectively.
- Able to speak to the restaurant's story and mission statement.
- Passion for hospitality, providing exceptional service, and creating memorable dining experiences.
We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
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