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Overview
Job Description
- Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
- Greets guest in a courteous and respectable way when seated at station.
- Welcomes guests immediate upon seating with a non-scripted greeting
- Using acquired menu knowledge, offers menu suggestions, answers questions and anticipates guests’ needs.
- Practices responsible beverage service with all guests.
- Takes drink and food orders
- Serves high quality food and checks all orders to ensure they are complete, prepared as ordered, portioned correctly and attractive in appearance.
- Attends to any additional guests’ needs or requests
- Maintains dining area – pre-bussing, detailing etc.
- Silent service – Service is felt but not seen
- Maintains cleanliness of his/her stations and pantry.
- Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning works stations and bussing tables, etc.
- Executes the service cycle and team responsibilities at all times. Ensures 100% guest satisfaction on every visit.
- Ensures no guest leaves the restaurant unhappy. Utilize our service recovery policy and involve the manager if necessary. Always strive for 100% guest satisfaction.
- Communicates with Manager on Duty and coworkers regarding product/service deficiencies. equipment, safety problems. Etc.
- Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.
- Writes guest check and/or operates POS equipment pursuant to company policies.
- Prepares non-mixed drinks
- Prepares, presents and receives payment for guests’ checks in a timely, effective manner
- Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
- Maintains service stations, garnish line, service bar and common areas of the restaurant
- Restocks service station with glasses, tea, ice and plates
- Restocks garnish line
- Fills condiments
- Sorts, polishes and rolls silverware
- Cleans mirrors and artifacts
- Runs food for all servers to ensure hot food is served hot
- Maintains cleanliness of dining room, bar and expo area.
- Extensive standing and walking for up to 8 hours
- Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapesand utilize peripheral vision to avoid hazards.
- Must be able to communicate clearly
- Exposure to heat, steam, smoke, cold
- Reaching heights of approximately 6 feet and depts. of 2 1⁄2 - 3 feet.
- Must have high level of mobility/flexibility in space provided
- Must have time management skills
- Must be able to read, write and perform addition/subtraction calculations
- Must be able to control and utilize fingers to write, slice chop and operate equipment.
- Must be able to fit through openings 30” wide
- Must be able to work irregular hours under heavy pressure/stress during busy times
- Bending, reaching, walking
- Carrying trays of food products weighing about 50 pounds for distances up to 30 feet
- Lifting up to 50 pounds
- Exposure to dish and cleaning chemicals
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