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Dental Office Manager
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Job Description
- Oversee daily operations of the dental office, including scheduling, patient intake, and front desk duties.
- Supervise and train administrative staff to ensure high performance and excellent customer service.
- Monitor office workflows to ensure efficiency and compliance with practice policies and regulations.
- Manage inventory and order dental and office supplies as needed.
- Maintain and update patient records in compliance with HIPAA regulations.
- Collaborate with dentists to create and present comprehensive treatment plans tailored to each patient’s needs.
- Clearly explain treatment options, procedures, costs, and timelines to patients.
- Coordinate financial arrangements, including insurance verification, pre-authorizations, and patient payment plans.
- Follow up with patients to schedule treatment and ensure continuity of care.
- Handle billing and collections, insurance claims, and appeals.
- Track accounts receivable and ensure timely patient payments.
- Generate financial and operational reports for management review.
- Foster a welcoming and supportive environment for all patients.
- Address and resolve patient complaints or concerns promptly and professionally.
- Ensure a positive patient experience from the first call to post-treatment follow-up.
- Minimum of 3 years of experience in dental office management or administrative leadership.
- Proven experience with treatment planning and case presentation.
- Strong knowledge of dental terminology, procedures, and insurance plans (PPO, HMO, Medicaid, etc.).
- Knowledge of dental coding (CDT codes) and billing best practices.
- Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental).
- Excellent leadership, communication, and customer service skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- High school diploma or equivalent required; Associate or Bachelor's degree in business, healthcare administration, or related field preferred.
- Bonus opportunities
- Paid time off and holidays
- Health benefits (medical/dental/vision)
- 401(k) plan
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