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Dental Call Center Specialist - Patchogue, NY
$20 - $25 / hour
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Job Description
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- A Caring Legacy: Step into a role where your work directly contributes to a legacy of exceptional dental care and community service. Privately owned, we honor all who want to serve.
- Collaborative Practice Environment: Enjoy an environment created to foster and motivate all to learn the basics of service. Our team works together to help one another serve our patients with the highest quality of care. We recognize and appreciate the wholehearted professional you feel called to be.
- Growth and Development: At Babylon Dental Care, your professional development is paramount. We invest in each team member's growth, ensuring that your career flourishes with us.
- Reliable and team orientated.
- Out of the box thinker and collaborative to support our growth.
- Empathic and compassionate.
- High level of professional presence.
- Ability to multi-task in a fast paced environment.
- Open to learn all about technologies that will enhance our patient care and service.
- Self motivated, takes initiative without constant direction.
- Calm under pressure, strong communicator.
- Answer the call by the second ring using our phone scripts.
- Accurately getting patient's information and entering this information as needed to the appointment and patient file.
- Ascertain whether the caller is a new or existing patient within the Practices.
- If caller has a question about Insurance acceptance, encourage/direct them to email our Insurance department for a complimentary benefits check.
- If caller is a new patient, email the caller our NP paperwork to expedite their upcoming visit time.
- When we knowingly do not work with a caller's insurance company, offer our New Patient visit special offer, and briefly explain our Dental Savings Plan benefits.
- Ability to respond to live chats or website leads as they may come through during the day.
- Comfortable with keeping up to date with email communications as the day goes on.
- Professionally being able to hold space for anxious patients during their call, as well as sharing that our Practice is the best for their dental care needs.
- Schedule all patients following our scheduling templates.
- Understand and able to use our phone technology properly.
- Being able to answer questions that the callers ask, or referring to specific Providers and team members that may be able to help.
- Comfortable asking callers to describe their emergency and properly documenting in the notes for the Providers to refer to.
- Mentoring new team members when comfortable and can create value.
- Comfortable to ask a happy patient to share their feedback online in a review, or refer a friend to the Practice if they know anyone looking for a new dental home. Proudly sharing our service with others.
- Work collaboratively with the entire Practice to meet or exceed monthly goals so all can receive their check exercise bonus!
- Generate and review reports, when directed.
- 3 or more years experience in a dental front desk position or call center.
- Flexibility in regards to scheduling. Our office is open 6 days a week, including early morning, late evenings, and some holidays. Most Call Center Specialists work every other Saturday.
- Experience providing exceptional hospitality-inspired customer service in a fast-paced Practice.
- Excellent attention to detail and high follow through.
- A positive, friendly, and enthusiastic attitude. Collaborative and comfortable in communications.
- Outstanding teamwork skills and the ability work with a diverse group of people.
- Bi-lingual in English and Spanish welcomed.
- High school or equivalent (Required)
- College degree optional
- Competitive Compensation: Earn $20 to $25 per hour, reflective of your skills and dedication.
- Comprehensive Benefits: Enjoy paid holidays, paid personal time off, sick time (as per NYS law), health insurance options, $2500 on account for your own dental needs within the Practices, and a 401K with employer match, all starting after your first 90 days. Monthly team bonus opportunities.
- Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work.
- Are you the kind of person who shows up on time, prepared, and ready to give your best every day?
- Do you believe that being dependable and doing what you say you’ll do matters?
- Do you speak up, share ideas, and love being part of a team that’s always improving?
- Does working with positive, hard-working people motivate you to bring your best every day?
- Are you energized by learning new skills and taking initiative without waiting to be asked?
- Do you take pride in details — because you know the small things create big experiences?
- Are you the one who helps others, not because you have to, but because that’s just who you are?
- Does being part of a purpose-driven team that truly cares about patients and each other excite you?
- Are you looking for a workplace where your ideas matter, your work ethic is celebrated, and every day has meaning?
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